This post, the plum liquor, the free lunches, and other times people used their power for good , was originally published by Alison Green on Ask a Manager.
Last week I asked about times you’ve seen people misuse their power for good. Here are some of my favorite stories you shared.
1. The over-orderer
In one of my first professional jobs, where I was paid barely over minimum wage, any time my boss ordered in lunch for a client, he would “accidentally” over-order (who knew the client wouldn’t want to eat TWO entrees? or that three people wouldn’t eat 8 pounds of barbeque?) so I could bring home leftovers. Corporate didn’t know exactly how many people were at any of these meetings since we were a satellite office, so he was never caught and I ate much better than I got to eat from some of the best restaurants in the city that I never would have been able to afford on my own.
This boss was also a wine aficionado so any time we went out to lunch in the office he made sure to order us a good wine.
2. The mute button
Last week I learned that I could mute people on web-based calls, at the exact same moment that a chronic mansplainer was talking over the project lead and multiple other people for the fifth time in fifteen minutes (please note, Chronic Mansplainer is not in fact an expert in the space the project is in, he just has strong opinions that he thinks should always be not only heard, but articulated until other people bend to his will). So I muted him. I got to watch his face as he realized he was muted, and they were very angry, but a few minutes later he actually apologized for the interrupting! His excuse was that “he’s just a passionate old [title]” but I’ll still take the apology, and I’m very excited to now have this tool that we (I’ve shared this with a few colleagues who have had similar challenges with others) can use against the small segment of our colleagues that think it is acceptable and appropriate to act this way.
Bonus — I tested it with a friend, and it turns out when someone is muted, they just receive the message “Someone in the meeting muted you,” which means that even though I was prepared for there to potentially be consequences (and I’d already given my manager a heads-up), this does not appear to have hurt me professionally at all.
3. The retreat
My team was ludicrously burnt out (the executive suite literally called one of my devs at 1 am to get data from him). We’d all been working upwards of 10-hour days, occasionally on weekends, and none of us had a good amount of vacation time. Our manager was advocating for us as best he could but it was pretty relentless and he didn’t have much power. Eventually, he said our department was doing a three-day business retreat and couldn’t be disturbed and then told us to go home and rest. It was a pretty dysfunctional workplace but I appreciate my manager doing all he could.
4. The contractor discount
I was at a Sherwin Williams several months ago getting paint for a project. There was a lady in there apparently doing a little bit of research before doing her own project, and she got all huffy about a sign stating that a $.25 supply chain surcharge was going to be added to each item (not sure of the price exactly). She was absolutely berating the poor guy who had been answering all her questions, “Well, Sherwin Williams needs to rethink that because it is absolutely ridiculous.” So I spoke up: “I work in supply chain management [it’s true!] and it is not ridiculous. There are constraints on almost every single part of the supply chain and honestly, you should be happy that it’s only $.25. From what I heard on a call with a supplier before coming here, Sherwin Williams would be completely justified in a higher surcharge.”
She GLARED at me, spun on her heels, and flounced out. When my paint was finished being mixed, the guy behind the counter asked me if I was doing all the painting myself, and I told him no, I had some friends who were going to help. “Ok, I’m going to give you the contractor discount then.” It was 25% off each can of paint I bought! It literally saved me over $100.
5. The bikes
I used to work in a recycling center. Official policy was no salvage allowed – for both customers and staff. Once it was in the bin it was supposed to be gone for good. Partly for safety, partly because recycling centers make money by selling the recyclable materials so salvage reduces revenue. In practice, management turned a blind eye to staff taking things every so often as long as it didn’t get out of hand… but for liability/safety reasons, they were very strict on the policy with customers.
A lot of people toss perfectly good stuff. And a lot of our regular customers were low-income or homeless.
I had a coworker who would set aside every useable bicycle that came in and hand them out to customers who needed them. I helped expand the service by repairing some of the bikes that weren’t rideable when we found them during slow periods (I had the tools/skills from fixing my own bikes). I don’t know how many he gave away over the 15 years he worked there, but it must have been hundreds. Maybe thousands.
6. The vieille prune
This takes place in France 30 years ago. A lot of files were still paper only, and not much was on computers.
A friend of mine, let’s call him Thomas, was interning in a very important bank. Thomas was 23 or so and already very competent, kind of cutthroat. He was given some responsibilities and sent to go and see an elderly farmer, heavy in debt, somewhere in the mountains far from civilization. Thomas was supposed to tell the man that if he kept missing his loan payment, the bank would evict him and sell the farm.
The farmer, who did not have many visits, received him well, got out his older “vieille prune” bottle (plum liquor, it’s very strong) and offered Thomas a drink. They had a great time and spent all night drinking and talking, about the history of the farm, about the farmer’s family, etc.
Thomas’ internship was coming to an end a few days after. When he got back to the bank, he shredded all the paper files about the farmer, erased the only mention of his debt on the computer (no back up at the time of course), and went on his merry way.
Even if the bank did find out, a few years after, that there was something fishy, the time it would take such a huge, slow administrative structure to realize what happened and to recreate the farmer’s file, the man would have been long dead, hopefully in his beloved farm hidden in the mountains…
7. The pet charge
When I was in my early 20s, I lived in an apartment complex which charged a monthly fee for each pet a tenant owned. My then-partner and I adopted a cat from the local animal shelter, notified the apartment management, and began paying the monthly fee. Some months later, we realized that this sociable, good-natured cat would benefit from having another cat in the home. Though we didn’t earn much, we did the math and knew that we’d be able to afford to care for an additional pet–including the monthly pet rent. It’d be a bit of a stretch, but we knew we’d be glad we did it.
After adopting the second cat from the same shelter, I went to the apartment office to let them know. On my way there, I encountered the new manager, and shared the news. When I mentioned that we’d adopted the cats from a shelter, she told me not to worry about the second pet rent.
“The way I see it, you’re saving a life,” she said.
8. The raises
My husband almost doubled the salaries of his mostly female inside sales staff (salaried at around $40k, no commission even though they were pulling in huge contract renewals) after having a request for raises under pay equity turned down. He did it by eliminating their department on paper. This was a huge cost saving measure in Sales Support because of how budget lines were set up. He then hired them for the openings he created in Sales. Salaries in Sales were then way over budget but because he could justify it with the revenue numbers he already had from Support, he was covered.
This was 20 years ago and they all still talk about the career changing after effects.
9. The rug
Big Box Home Improvement Store: A near-daily customer was the first member of his family to immigrate to America. His family was coming for a visit, the first time he’d seen them in about a decade. He was making improvements to his home to impress his parents and siblings.
He had also fallen in love with American football, specifically the Miami Dolphins (were weren’t in Florida and our area’s team had its own rabid fan base). His crowning touch in his home was going to be a wall-to-wall, custom Dolphins rug for his Entertainment Room.
The rug manufacturer messed up and sent the wrong one. It was still the Miami Dolphins but it wasn’t the pattern he wanted. The best we could offer was a refund or re-order. His family was due in a couple days but the order turnaround time was long, like two months. He started to cry. The stress of getting everything “just right” had gotten to him and this was the proverbial straw. He chose to re-order and left the store, upset but not yelling at anyone. Just really, really heartbroken.
I had his phone number from the order and called him later that day. I told him that it had been decided that since we likely wouldn’t be able to sell the rug to anyone else, we’d just give it to him since he was a steady and loyal customer. And that way he’d have at least *something* in his Entertainment Room when his family arrived. He drove over immediately and I helped him load it into his vehicle. He was teary this time, too, but in a good way.
So, yeah, I stole an expensive rug from my store.
10. The lunches
To entice people to return to the office despite the pandemic, management arranged for daily, freshly cooked catered lunches.
When Omicron hit, fewer and fewer coworkers came to the office though and of the ones that did come to the office, well. Let’s just say that for many, a free lunch five times a week is a big enough reason to risk exposure. But with so few people coming into the office, a lot of food went to waste. Management wasn’t happy with the (food and money) waste and there was talk about having to pause the free lunches until more people returned to the office again.
Our office manager said she’d take care of it. We assumed she’d cancel the service. Instead, she bought lunch boxes and send out a company wide email to inform everyone when the caterers would come to pick up their equipment and the leftovers. So anyone who was in the office should load up on leftovers and take them home. The way she phrased it it sounded like this was coming straight from management. We have a lot of part-time employees in low level jobs; students, mothers returning to the work force, single parents, pensioners supplementing their income. A lot of employees are grateful that the company doesn’t just turn a blind eye, but basically insists that people take home bunches of leftovers every day.
Management didn’t know anything about this. But since our office manager had already set everything up and sent the email they also didn’t care enough to put up a stink.
People are now returning the office. Our office manager is obviously increasing the number of lunches ordered as well, because there are still plenty of leftovers that people take home despite the increasing number of people. Management is keeping quiet since employees are happy and returning to the office now anyway. And most employees don’t even know that the only reason the lunches have continued is because our office manager went rogue.
11. The contest
I was the manager at a fitness club that had facilities and a reputation for being friendly for elderly and disabled clients (connected with a physical therapy clinic). We had one elderly client who really enjoyed the heated pool for her arthritis, and the pool classes were one of her few social outlets. When her husband passed away, she let me know the end of the current month would be her last, as she was no longer going to be able to afford it. She was clearly upset, but I didn’t know what I could do.
As the manager, I was allowed to create various promotions and giveaways for the club, within reason. I made flyers for a new drawing where members could win a t-shirt, water bottle, sports drink, or the 1 in 100 chance – a year of membership!
I made a little bowl of tickets that were mostly sports drinks (so my boss wouldn’t kill me LOL) and let members draw a slip when they checked in. I made a second bowl of tickets that were ALL a year of free membership. Guess what, when she came to check in on Contest Day, she got to pick from the rigged bowl. After she “won,” I disposed of the rigged bowl and tickets, and she literally cried tears of joy and hugged me.
Look, everyone got a free sports drink they never would have received if I hadn’t made up this mostly harmless scheme, and I have no guilt!
12. Daylight Savings
I’m a manager of a small team of engineers. I’ve unilaterally decided that our team doesn’t observe the start of Daylight Saving Time on Sunday at 2 am, but rather the prior Friday at 4 pm. So one Friday a year, the clock springs forward, and like magic it’s 5 pm on a Friday and my team ends our workday an hour before the rest of the company.
13. The laptop
After 30 years at my company, I was job eliminated over the phone while on vacation. Part of this call was to inform me that I had bring to my six-year-old laptop to the office by the end of the week. I requested that the company send a shipping box (something that was done routinely) and they insisted I had to show up in person.
I brought the equipment to the head of Desktop IT, a professional and unfailingly honest man. He took my old laptop and asked me to sit down and wait. He took a brand new laptop out of its box and put it in a brand new computer bag. He then took my very old laptop, reformatted the disk and did a software reload while we chatted. When the software reload had completed, he put the old laptop in the box than belonged to the new laptop, and sealed the box. While handing me the new laptop in the new bag, he said, “The guy who fired you insisted that I order him a brand new laptop, so I did. I never said I’d give it to him. Now it’s yours.”
So I left with a brand new computer that had switched identities with a computer that was slated to go to the electronic burial ground. I’m told the new division head who did all of the firings never noticed that he was using a six-year-old laptop.