This post was written by Alison Green and published on Ask a Manager.
Welcome to “where are you now?” season at Ask a Manager! Between now and the end of the year, I’ll be running updates from people who had their letters here answered in the past. Here are four updates from past letter-writers.
There will be more posts than usual this week, so keep checking back throughout the day.
I didn’t go into this in my previous letter, but I’ve had to manage this employee pretty closely for other reasons. Unfortunately, very little had been documented over the years, which I realized after being promoted into my current role. HR was made aware of this latest concern. Because we did not have evidence of this being more than a hypothetical situation at that point (not directly refusing to use an actual employee’s pronouns), we made plans to address if it came up in the future.
Not long after I wrote my letter, however, we had an incident of unrelated negative behavior directed at another employee that resulted in us letting this person go. You can probably imagine that after a long history of poor behavior in other ways, team morale was quite low (I must have read every letter you have for similar situations!) which helped bolster the documentation we had on file to make that decision.
We did have some good come from this — our HR department realized that we did not have adequate training in place for covering expectations around pronoun usage and we have now made changes to address this at an organizational level.
So, not quite the most exciting update, but my team is a lot happier and I am a lot less stressed from managing a difficult employee.
2. I don’t want to do a department overnight (#3 at the link)
Thank you for your advice! I ended up not having to go on the overnight portion of the retreat this year since I’d recently had a baby. The daytime activities I attended were okay, pretty run of the mill company bonding stuff.
I don’t fully trust our director to react well to any critical feedback, so I expressed my feelings to several reasonable folks higher up than me who he respects (also men, shockingly enough). I think a bunch of coworkers felt similarly because next year the retreat will be in town and only for the day. That works for me! It’s tiresome having to dance around issues with my boss, but it seems like the only way to make any changes happen. I’m currently job searching so hopefully a more functional and direct workplace is in my future.
3. A kid is making our customers uncomfortable (#2 at the link)
The advice was excellent but funnily enough after you gave it the kid stopped coming to the store. I don’t know if their family moved but we haven’t seen them in months.
I was able to use some of the advice given to assist with another customer, a young man who would spend hours talking to my booksellers, preventing them from doing their jobs. The booksellers were too polite to tell him to stop and told me he was harmless. He also did overtly hit on one of them in front of me and ask for her number, prompting me to make up an excuse to get her off the sales floor so I could talk to him.
I talked to him about the difference between a friendly customer service persona and an actual friend. And that the booksellers are required to be polite and attentive as part of their job but they had other tasks to do as well. It seemed to go well, and he hasn’t been a problem since.Unlike the child in the original question, he wasn’t hassling customers and while he was young he wasn’t a child. But the advice about establishing boundaries and how to take a firm but kind tone was still very helpful.
4. I saw an email with harsh feedback about me as a job candidate
It’s been over a decade, but I’m back with an update!
Right around the time that you published my question, I received very gracious emails from both the hiring manager and the email writer in question acknowledging and apologizing for the mistake, but confirming that they would not be moving forward with my application. The email from the email writer was contrite and kind, and specifically apologized for how it must have felt to receive an unexpectedly critical email during a vulnerable time.
Due to your advice and the advice of the comment section, I responded with what I hope was equal grace. I thanked him for his candid criticism, and did try to proactively address the problems in my resume that he pointed out in his email in subsequent applications. I’ve now been in hiring roles at subsequent jobs and have occasionally thought about how uncomfortable the behind-the-scenes conversations that led to those emails must have been. I’ve also become (even more) obsessive about checking my “To:” lines before hitting send.
Because it’s been so long, I feel comfortable providing additional context that I’m a lawyer and was applying for a job in Big Law shortly after graduating law school without the traditional bona fides those sorts of firms look for. It wouldn’t have been unheard of for someone with my background to at least get a courtesy interview, but it would have required someone pulling my application out of the pile — hence my then-boyfriend’s request. 2013 was a rotten time to be a newly-minted lawyer, and I think this email hurt more than it would have ordinarily because it came on the tail of many other more impersonal rejections. I stuck with it, and a decade later I can report that I’m very happy in a role my 2013 self never would have dreamed I would be recruited for.
As an added, non-employment update, I broke up with the boyfriend in question after this entire incident. His response to my hurt feelings — which can be summarized as “well, what did you think would happen when you applied to this job I suggested you should apply for but you are clearly not good enough for?” — was confirmation that he wasn’t the right partner for me. Another silver lining!















