This post was written by Alison Green and published on Ask a Manager.
It’s four answers to four questions. Here we go…
1. Can I tell an employee who calls in sick at the last minute to find their own coverage?
I know that you always advocate for the employer to find coverage when an employee is sick. But what about when it’s always at the last second?
I own a cafe and people have to be there at 6:30 in the morning. When people text me the night before that they are not feeling well, I have no problem calling around to see if anyone can cover it. I’m talking about when people call at 6:25 in the morning to tell me that they don’t feel well, and should they still come in if they’re throwing up/have a fever? (Magic words in the food service industry.) My opinion is, if you’re calling me at 6:25 in the morning, you knew that you were sick for quite some time, and you’re probably just lying in bed thinking, “Ugh, I don’t want to get up.” So now I have to continue doing my job, plus your job. I don’t have time to call six people to see if they can cover for you. Can I tell people that’s their responsibility?
No, you should not. It’s not reasonable to expect someone who’s sick and probably needs to go back to bed to start making phone calls. Moreover, finding coverage is work! I realize it’s common in food service to treat it as if it’s not and to expect people to do that labor unpaid, but any time someone is spending their time in service of their employer and engaging in action they wouldn’t be taking otherwise, that’s actual work and they should be compensated for it. And in this case, your employee is too sick to do that work and so it falls to you or someone you designate to take on that task instead.
That said, you can certainly ask people to alert you as early as possible if they’re sick. They might be waiting until just before 6:30 because they don’t think you’d want to be contacted at, say, 5 am … so ask them to text as early as they know they won’t be coming in, in case they haven’t thought that part of it through.
2. My manager invited half of us to a party at her house and excluded the rest of us
My supervisor invited two employees to a party at her house this weekend. I overheard (it’s important that I overheard) her invite one, and I texted my other coworkers to ask if they thought that was appropriate (to legitimately get a gut check). That’s when I found out she’d also invited another coworker.
One of the invited coworkers told her I was upset and that I felt it was inappropriate. So I was called to my great-grandboss’s office to “clear the air.”
The meeting determined that she’s allowed to invite some of her direct reports to her house for a party and not all of them. Out of four employees, she invited two and excluded two, and my leadership thinks that’s fine and said we can’t do anything about it because it’s a private event.
Further, my boss stated that I was causing toxicity by asking my coworkers about this. So: the supervisor who is showing favoritism isn’t causing the toxic environment, but the employee who asks about it is? Is this as nuts as I think it is?
Yes, this is wildly off-base. You are right and they are wrong.
Managers have a professional obligation not to show obvious social favoritism, like by inviting half their employees to a party at their house and excluding the others (also by not vacationing with an employee, dating an employee, having sleepovers with an employee, and on and on). People who don’t want that restriction on their social relationships at work shouldn’t accept management roles.
Your employer is 100% wrong that they can’t do anything about it because it’s a private event; they have the authority and the standing to tell a manager in their employ that she cannot show this sort of favoritism and still remain a manager there. The fact that they’re unwilling to is deeply problematic … and the fact that they’re blaming you for raising it is even more so.
3. Therapists and work advice
I, like many professionals, suffer from a mental illness. It’s well controlled with medication and therapy. Still, tough times at work exacerbate it, and I have often found myself discussing work issues with my therapist.
I’m sure the work advice my past therapists have given is what they think will be best for my mental health … but I’m not sure they’ve always understood the professional ramifications of their recommendations. It sucks to say it, but sometimes a temporary, limited sacrifice in one area of life (like a mild knock to my mental health during a stint with a bad boss or company) might set me up for long-term benefits that are worth it to me (a stable, decently paid, and fulfilling career path). It might make me feel better to pour my heart out to my boss and coworkers when I’m struggling — until I got fired for crossing professional boundaries! Then I would feel a lot worse than before. I would rather understand the trade-offs up-front so I can own the outcome, whatever I choose.
It’s awesome that we’re seeing a societal shift away from stigmatizing mental illness and are more willing to believe someone struggling with mental health can be a productive, even high-performing employee. But sometimes I worry that many therapists don’t fully understand that 1) that shift still hasn’t reached a lot of people, 2) some people will exploit any sign of “weakness” to get ahead, and 3) the contractual relationships and power dynamics in a business environment mean that you can’t or shouldn’t deal with your colleagues the way you should with your friends and loved ones. I wonder if therapists themselves have a unique working environment that might color their responses.
I’m not suggesting people shouldn’t seek out therapy if they need it! It’s been a huge help in my life. But are there common pieces of work advice that you hear from some therapists that you wish came with a few more your-mileage-may-vary qualifiers?
Oh yes. Some therapists give advice for handling things at work that might be great in non-work relationships without accounting for the dynamics in professional ones (and which in some cases could cause real professional harm). That’s not true of all therapists by any means, but when it does happen, the two big categories seem to be: (1) trying to destigmatize mental health issues without accounting for the level of medical privacy that’s appropriate at work, or not accounting for the reality that sharing mental health challenges can have professional ramifications (it shouldn’t! but it still does, far too often) and (2) not fully understanding the power dynamics and political realities of many workplaces, possibly because their own work environments are very different from the ones their patients are in.
Some examples that comes to mind from letters here: the therapist who told a patient to start highlighting issues with their work that their boss wasn’t concerned about in order to “break the silence” around imposter syndrome (including things like responding to being called a “perfect employee” with “I don’t feel perfect because of the issue with my work from last Thursday”). In the comments on that letter, we also heard about a therapist who “suggested simple conversations without acknowledging that politics could exist and those conversations weren’t as simple as she maintained” … and someone else reported, “It’s nice that my therapist thinks I so special that my employer should let me work three days a week if I want to, but she has no idea whether it’s a reasonable request.” Those are pretty typical of what we hear about when we hear about bad work advice from therapists.
4. Contacting a hiring manager directly to get around an automated requirement
My stepdaughter will finish her master’s program in December and is currently applying to full-time jobs for once she graduates. However, she’s been blocked from applying to her “dream job” and wants to contact a manager in the company directly in order to avoid using their hiring portal.
Here’s what happened: earlier this year, she applied to an internship with Big Multinational Company and had to take a logic test as part of their application process. However, she failed the logic test. When she tried to reapply and attempt the test again, she received an automated message that because she failed the test, she cannot reapply for any roles with them for 12 months. Now, after a successful internship with a different company, she’s found a full-time role that she would be perfect for with BMC — but her application was blocked, again, due to the failed logic test.
She considers that she’s gained significant new knowledge and experience from her current internship, so she deserves another chance. She found the hiring manager for her dream role at BMC on LinkedIn and wants to send a direct message in order to get around the block that’s been put on her applications on their job portal.
I think this is a terrible idea, but my husband (her dad) says she should do it because she has nothing to lose, so why not try? She’s in a big, generic field, so it’s probably unlikely that “word will get around” or anything like that. I feel confident that this won’t work, but it’s true that I can’t really think of any negative consequences. What should she do?
She can certainly try. If she’s a really strong candidate otherwise, the hiring manager might be willing to consider her — and hiring managers often have the ability to bypass some hiring portal requirements for a candidate they really want (although not always, and it’s less likely at a big multinational company). If she’s not an unusually strong candidate, though, it’s very unlikely that the hiring manager would do that … and they’re definitely not going to do it just because she’s had an internship since originally taking the test. (Presumably most people who failed the test have other work experiences afterward too, and that doesn’t get the 12-month wait waived.)
Either way, her dad is right that she has nothing to lose by trying it so she might as well if she feels strongly about it.
Someone should, however, try to steer her away from the “deserves another chance” thinking — which isn’t really a thing in hiring — as well as the whole idea of a dream job.