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13 Nov 16:34

Here's One Theory For Why Samsung Profits Are Getting Demolished

by Steve Kovach

samsung galaxy note edge and galaxy note 4

Samsung, which just a year ago seemed to be unstoppable, has been having a rough 2014.

Earnings are down 49% from a year ago as the company struggles to compete against other high quality smartphones that sell in emerging markets for a lot less. Meanwhile, its new product categories like the six smartwatch models it has released in the last 13 months have failed to take off.

But there's another piece to the puzzle.

Part of the reason why scrappy startups like Chinese smartphone makers OnePlus and Xiaomi are able sell their phones at rock-bottom prices and eat into Samsung's sales is because they spend little on marketing and sell directly to consumers through the web. 

These companies rely mostly on social media and word of mouth to market their products. And it works. For example, Xiaomi sells more phones in China than both Apple and Samsung. OnePlus, which has only sold its smartphone in limited preorders, has sold at least 500,000 phones, with thousands clamoring for an opportunity to buy more.

But it's probably not a model Samsung will be able to follow any time soon.

Carl Pei, a cofounder at OnePlus and the company's global director, said Samsung's marketing costs and protection of its margins make that nearly impossible.

"They spend the money on channel costs and marketing," Pei said in an interview with Business Insider. "They're not going to be able to do it if they sell it in stores because retail margins eat up maybe 25 to 30% of your price. You then have to look at the component cost and then marketing on top of that."

So it's not like Samsung can turn around tomorrow and start selling Galaxy phones at the same scale for the same prices its cheaper rivals do.

Still, that presents a challenge for startups like OnePlus. If it wants to reach massive scale and still sell phones at a discount, it has to change buyers' habits.

"We're at a disadvantage to reach mainstream consumers when not in stores," Pei said. "Our bet is in three to five years people will start learning how to buy phones online."

Join the conversation about this story »

13 Nov 16:31

4 Repercussions of Bad Sales Meetings

by Brenda Stoltz

While much focus is put on positive sales activities that can net great results, the simple fact is: not every sales meeting is flowers and unicorns. 4 Repercussions of Bad Sales Meetings  image 1019 4238607 300x300As Demand Metric’s The Metrics of Bad Sales Interactions: A Sales Experience Benchmark Report shows, 60% of salespeople sometimes experience bad sales meetings. And those have consequences.

First, the Cause of Bad Sales Meetings

In my mind, a “bad” sales meeting is one where the salesperson walks away knowing the sales opportunity is dead in the water. Whatever the cause, that lead ain’t buying. According to the report, the two main causes of sales meetings that went awry were:

  • Failure of the marketing team to perform
  • Product or service quality issues

While it’s easy for Sales to blame Marketing (and vice versa) when things go wrong, the fact is that misalignment of goals between the two can cause serious issues in the sales process. Additionally, when products or services fail to meet customer expectations, the sales team ends up the scapegoat.

Now let’s look at the fallout that a bad sales meeting can cause.

  • The Immediate Opportunity is Lost

As soon as a lead’s face shuts down, a salesperson knows the deal is dead. There is no amount of discounting or flattering that can turn the situation around.

How to Recover: If you know the opportunity is lost, the best you can hope for is to understand what went wrong. Immediately after the sales meeting might not be the appropriate time to broach the subject, but later via email or phone, ask what you could have done to get a “yes,” and use that knowledge in future meetings.

  • Recovery Can Take Time

Not only can a horrible sales meeting shoot down a sales rep’s self esteem, but it can also take time — sometimes weeks or months — to restore solid relations with that prospect. In fact, 64% of those surveyed said it took from a few months to several years to mend relationships. And for some (6%), there was no possibility to recover that relationship.

How to Recover: Make it clear that you want to amend the business relationship and, again, ask what you can do. Sometimes simply having an ear for his frustrations is enough to put a lead back on the right path.

  • The Sales Cycle Lengthens

For those opportunities that are not immediately lost, the time to close the sale stretches out considerably. Even a prospect who was ready to sign on the dotted line may want to reconsider whether this is the best decision, based on the failed business meeting.

How to Recover: Feel out your prospect to determine whether he’s still really considering your pitch as an option or just prolonging a “no.” If it’s the former, do what it takes to stay in the game to help minimize that sales cycle. If it’s the later, it’s far better to fail fast than waste resources chasing a yes that will never come.

  • Future Opportunity is Lost

Sometimes a sale can still come out of a less-than-perfect sales meeting, but future deals are out of the question. That could be because the prospect desperately needs what you’re selling now, but then will have time to shop around for other solutions before you get the chance to pitch again. At any rate, today’s mistakes affect future revenue opportunities.

How to Recover:  Give your prospect time to get over it, and then start rebuilding that relationship before he has time to move on. Also consider assigning a different sales rep, if personality is the issue. At least he’ll feel like he has a fresh start with your company.

While the median close rate for sales is about 21-30%, there’s no reason that number should rise because of a bad sales meeting. Make sure Sales and Marketing are communicating and on the same page goal-wise, and make sure your products and services live up to expectations. Then stay on top of leads to nurture those relationships so that the chance of a sales meeting going off rails is minimal.

Image: PhotoSpin

12 Nov 03:33

Apple Inc’s enterprise assault kicks into high gear

by Reuters

SAN FRANCISCO – Apple Inc is embarking on its most aggressive expansion yet onto corporate turf, hiring a dedicated sales force to talk with potential clients like Citigroup Inc and working in concert with a dozen or so developers, two sources familiar with its plans say.

Experts say the company hopes to offset a gradual deceleration in growth – highlighted by iPad sales that have declined three straight quarters – by expanding its footprint in the workplace.

Three months after unveiling a partnership with IBM to develop apps for corporate clients and sell them on devices, the iPhone maker’s plans to challenge sector leaders Hewlett-Packard, Dell Inc, Oracle and SAP are starting to take shape.

Details remain scant, but some industry experts say that the tie-up with Big Blue gives Apple an opportunity to begin to challenge Hewlett Packard’s and Dell’s dominance of office IT, and Oracle and SAP’s command of work applications. Depending on its progress, it may hamper Microsoft, Samsung’s or Google’s own efforts in the nascent market for mobile work applications.

Apps developers and other sources familiar with Apple’s plans who could not speak publicly provided additional details on how the iPhone maker is working behind the scenes.

The iPhone maker has worked closely with a group of startups, including ServiceMax and PlanGrid, that already specialize in selling apps to corporate America. The two people familiar with the plans, but who could not speak publicly about them, say Apple is already in talks with other mobile enterprise developers to bring them into a more formal partnership.

PlanGrid is a mobile app for construction workers to share and view blueprints. ServiceMax is a mobile app that makes it easy for companies to manage fleets of field service technicians by ensuring they have access to the right information.

Apple has been sending dedicated sales teams to talk to chief information officers. At least one financial services corporation, Citigroup, has been in talks to sign on, one of the two sources familiar with the matter told Reuters.

Another person familiar with the developer’s plans told Reuters that ServiceMax, whose existing customers include Procter & Gamble and DuPont, has co-hosted eight dinners with Apple over the past year in locations across the United States. About 25 or 30 chief information officers and “chief service officers” typically show up at these joint marketing and sales events.

ServiceMax declined comment on what they were specifically working on with Apple. PlanGrid also declined comment.

But ServiceMax chief marketing officer, Stacey Epstein, said about 95% of its customers use Apple devices. Each new customer will typically order thousands of iPhones and iPads, she added.

“The field service market alone is a US$15 billion market,” said Epstein. “One of our accounts may have thousands of field service technicians. It’s a huge market opportunity for Apple.”

Apple declined to comment for this story.

Apple has mostly kept its plans under wraps since July, when it announced the deal with IBM. Their partnership has alternately been hailed as a dream alliance, or dismissed as an uncertain tie-up between two companies with very different philosophies.

Many American corporations already deploy tablets among their workforces, for purposes ranging from pharmaceutical sales to mobile accounting.

“From Apple’s point of view the enterprise is really messy, oftentimes unreasonable or even stupid in its demands,” said John Rymer, an analyst at Forrester. “They’ve never had a business model to deal with any of that. But they do want the penetration and they do want what market share they can get.”

Its rivals harbor similar ambitions. A separate source familiar with the matter said Samsung is stepping up its efforts to sell devices to large enterprise clients. The company hired former chief information officer Robin Bienfait to spearhead that effort, and is on the hunt for acquisition opportunities, the person said. The source requested anonymity as they were involved in private conversations.

Apple also needed help to penetrate corporations. It is relying on IBM’s predictive software, enterprise-grade security and data analytics to set its upcoming suite of apps apart from rival offerings from Oracle and Microsoft, the two original sources said.

Personnel from IBM Global Technology Services, its outsourced IT division, will handle technical support for clients under the initiative, and the two companies also plan on setting up a dedicated 24-7 hotline, according to a recently updated Apple support website.

The iPhone maker may be trying to replicate the model that served the iPhone well: hook the client on the software and content, then keep them coming back for the hardware, which is what drives the lions’ share of Apple’s bottom line.

“It does make sense, but the devil’s in the details,” said Rymer at Forrester. “The apps have to work and be economic. Can they produce solutions that are meaningful to enough people and reduce the cost over the customers doing it themselves? We’ll see.”

Editing by Edwin Chan, Bernard Orr

© Thomson Reuters 2014

12 Nov 03:30

Dutch test unlikely location for solar panels: the road beneath their bicycle tires

by CB Staff

KROMMENIE, Netherlands – A project dubbed “SolaRoad” gets underway in the Netherlands this week, testing roadways as a potential canvas to collect solar energy. Fittingly for the cycle-crazy Dutch, the first SolaRoad is a bike path not far from Amsterdam.

The path is built of massive, Lego-like modules of solar panels embedded in concrete, each with heavy-duty glass on top protecting them from wear. An additional rough translucent plastic coating ensures bikers don’t slip.

Sten de Wit of engineering firm TNO said Tuesday each square meter (yard) of road generates 50-70 kilowatt hours of energy per year. That’s about enough for the initial strip of 70 yards to supply power to one or two Dutch households.

The test in the town of Krommenie is slated to run three years and will cost 3 million euros ($3.7 million), funded equally by the province of North Holland and a consortium of Dutch companies eager to commercialize solar roads.

Although using roads for solar power may seem inconvenient and costly, De Wit says it enjoys significant advantages. Most obviously, the potential generating area is all but unlimited: in the Netherlands there are 35,000 kilometres (22,000 miles) of designated bike path alone.

Unlike power plants, solar roads can be located near where people live, and they still wouldn’t take up land needed for other purposes. That’s crucial in the Netherlands, which is both one of the world’s most densely populated countries, and one of its most intensely farmed.

De Wit says despite the high costs of designing, building, installing and measuring performance of the first SolaRoad, successor projects may be profitable within a decade. As solar cells get ever-cheaper and more efficient, installation and maintenance are quickly becoming the most expensive part of solar power.

“Rooftop arrays have only a small surface area and each has to be connected to the (electric) grid individually,” he said. But “road is laid down by the kilometre” and each segment can be easily chained together and connected to the grid at strategic locations.

“That means you’ll have economies of scale,” he said. “You’ll be able to push down installation costs way down proportionately.”

The project is already up and generating electricity before its formal opening Wednesday.

The post Dutch test unlikely location for solar panels: the road beneath their bicycle tires appeared first on Canadian Business.

11 Nov 22:15

Governments subsidize exploration for oil reserves that can’t be used: report

by CB Staff

Why subsidize the search for oil and gas that we can never burn if we want to limit the damage from climate change?

That’s the question asked in a report from an environmental think-tank, which says Canada is one of the most generous countries in the G20 towards energy exploration.

“There’s been virtual consensus among the scientific community that we have significantly more proven reserves than we can afford to burn and put into the atmosphere if we’re going to meet the international goal for climate change,” said Stephen Kretzmann, director of Oil Change International, which co-authored the report released Tuesday with the Overseas Development Institute.

“The idea that we are spending, in the G20, $88 billion every year to find more reserves is kind of crazy.”

An industry spokesman said exploration is not subsidized.

“Oil and gas has unique economics to it that necessitate certain treatment so that it has a competitive foothold in the global economy,” said Ben Brunnen, manager of fiscal and economic policy for the Canadian Association of Petroleum Producers. “I think this report is inaccurate.”

Scientists suggest that about two-thirds of the world’s current reserves of fossil fuels must remain in the ground if increasing temperatures are to be held at 2 Celsius, beyond which consequences are expected to be dire. Yet energy exploration continues, often encouraged by public policy.

The Oil Change think-tank used data from the Organization for Economic Co-operation and Development to calculate the sum total of economic assistance to energy exploration in the world’s 20 largest industrial economies. That help comes in the form of direct payments, various kinds of exploration tax breaks, favourable financing deals and the activities of state-owned companies.

In Canada, the report says, the three largest subsidies to energy companies come from the ability of both companies and certain types of shareholders to deduct exploration expenses.

As well, oilsands development has been greatly spurred by rules that allow companies to speed up depreciation, which means they can deduct their capital spending more quickly.

Using subsidy definitions from the World Trade Organization, the think-tank calculated the total value of those breaks — not including additional subsidies offered by provinces — at $928 million a year.

That means every Canadian subsidizes energy exploration by $26 a year. Only Australia, where subsidies reach up to $153, is more generous among G20 countries on a per capita basis.

United Kingdom subsidies are up to about $18 per capita; Russia spends about $17; the United States spends $16.

The report says the annual value of state subsidies for exploration is about twice the $37-billion cash energy companies put up themselves.

“This suggests that their exploration activities are highly dependent on public support,” the report says.

Brunnen questioned the report’s methods and its conclusions.

Some of the measures that it considers energy industry subsidies are in fact available to all businesses, Brunnen said. As well, the oilsands depreciation break — now being phased out — doesn’t increase the amount of money a company can claim, it just allows a firm to claim it sooner.

“These aren’t subsidies so much as a deferral of tax payments.”

The nature of the industry means exploration expense tax breaks are needed, said Brunnen.

“Exploration and development require at least 10 years of activity prior to seeing some positive production. Because of that, there has to be a structure in place, tax-wise, that offsets those high costs, so that companies will take the time to invest in a relatively high-risk, competitive global market.”

Kretzmann pointed out that G20 countries promised five years ago to phase out “inefficient” subsidies to the energy industry.

“This is the most inefficient fossil fuel subsidy you can imagine,” he said. “They’re actually subsidizing stuff that we’ll never be able to burn.”

The subsidies take up resources that could be spent elsewhere, from health care to developing renewable energy, he said.

Brunnen said exploration activities are needed even for proven reserves. Those reserves need to be well studied before they can be exploited, all of which is considered exploration.

“We support all forms of energy development and we’re going to need all forms of energy development in our mix,” he said.

The post Governments subsidize exploration for oil reserves that can’t be used: report appeared first on Canadian Business.

11 Nov 22:13

Finally—Business Intelligence Comes To Big Data

by Matt Asay

Business Intelligence was the buzzword of the 1990s, scoring oodles of venture capital cash and plenty of customers, a huge percentage of which never got much value from their hefty investments. The promise of BI, like Big Data today, was to give business users the tools to turn raw data into actionable insights. 

That was the sell, anyway. Despite grandiose promises, much of BI's potential was obscured by the cost and complexity of deploying it. 

See also: Failure Is The Key To Learning From Big Data

A new generation of BI solutions like Tableau have arisen to strip out the complexity of yesterday's BI. Unfortunately, virtually all of this newfangled BI remains fixated on structured data buried in relational databases. Most of the world's information is semi-structured or unstructured, making today's data a poor fit for yesterday's BI. 

When is someone going to create an BI offering born for Big Data?

Born At The Right Time

Actually, someone just might have done this, though you may not have heard of them yet. Zoomdata is one of the latest entrants into the Big Data BI market, with venture backers that include NEA and Accel Partners. Given how much money VCs wasted on the last round of BI, this isn't all that impressive by itself. 

No, what sets Zoomdata apart for me is not their VCs or even their customers (some of which are quite large—more on that below). Rather, Zoomdata's magic is that it is built for the unstructured Big Data world. Rather than stripping away rich data models in Hadoop, MongoDB or Cassandra, Zoomdata embraces them. 

See also: How Big Data Reveals The Secret Life Of Cities

Equally powerful, however, is the fact that Zoomdata moves the question to the data whereas other vendors move the data into a black box or traditional RDBMS before running a query. 

That takes time. And network bandwidth. 

In other words, Zoomdata figured out a way to stream process the results of a query back from the original data source and display the results in a sketch view that gets sharper as more data is processed. Compare that notion to watching the first few seconds of a streaming movie. Users start to see results immediately and get a good sense of what’s going on, and a short time later they see it all.

I recently spoke to Zoomdata CEO Justin Langseth about Zoomdata and his plans for world domination of data visualization and BI analytics.

Lost In Translation

Justin Langseth, CEO of Zoomdata

ReadWriteHow relevant is traditional BI in a world moving to Hadoop and NoSQL where data is more and more unstructured or semi-structured? In my experience too many BI vendors try to push an ODBC driver approach on their customers, sacrificing much of the richness of modern data technologies. [ODBC is a way of translating data between an application and the database, with a lot lost in translation when a NoSQL database is involved.] 

Justin Langseth: BI is very relevant to Hadoop, NoSQL, and semi/un-structured data. In fact the last company I founded, Clarabridge, is all about BI on unstructured data. Semi-structured (JSON, XML), key-value, and raw data of various forms are where most data growth is in the Big Data world. 

But it’s critical that BI tools natively connect to these new sources, and especially to leverage the power of the clusters behind them, instead of extracting data from them into proprietary cubes or a traditional RDBMS database. You really want to connect to them through their native APIs, not through some kind of inefficient layer that attempts to provide SQL access.

RW: So how does Zoomdata consume data from NoSQL or Hadoop? How is your approach any different from the traditional analytics vendors?

JL: While we can support Cassandra, HBase or other NoSQL databases, I'll use MongoDB as an example. With MongoDB specifically, we natively connect to the MongoDB aggregation API, and leverage it to perform sort, count, group, and other aggregate operations. We also use our micro-query engine against the MongoDB API, which allows for incremental data sharpening. 

See also: Why Data Scientists Get Paid So Much

We can show users in seconds an estimated view that morphs into the final view as they watch. This leverages the power of the underlying MongoDB clusters without extracting raw data into something else, and without requiring translation through a SQL conversion layer. 

We can also visualize real-time data that is being fed into MongoDB through another process, or can optionally receive real-time data into Zoomdata and have Zoomdata land it into MongoDB for historical storage. 

Either way, Zoomdata then allows for a DVR-like interface on top of MongoDB data to switch between real-time data views and replaying or fast-forwarding through history. We consume data in the same “native” fashion with Cloudera Impala, Spark, Amazon Redshift, ElasticSearch, Solr and various other relational databases and streaming APIs.

Lowering The Bar

RW: In your view, what are the biggest challenges that organizations face who want to make better use of all of their data?

JL: The biggest challenge is making the new developments of Big Data accessible to business people who are not data scientists or BI specialists. 

Traditionally the BI industry has done a reasonable but not spectacular job of allowing business analysts to access relational database data. Today, however, more and more jobs are becoming data-driven, while the underlying data is becoming more and more non-relational and “big.” 

 In parallel with this, human users are becoming used to a simple Apple-like user experience, and want their enterprise applications to be as pretty and easy to use as the apps they run on their iPhones. 

 So the biggest challenge is how to provide a beautiful, simple, yet powerful interface and underlying tech stack to allow regular business people to access, visualize, and collaborate around data that is residing and streaming into a variety of big data backends, and do that efficiently at large data and user scale.

Getting Started With Big Data

RW: How should organizations get started with their "Big Data" project, assuming they don't have a bevy of data scientist gearheads on staff?

JL: For companies with a moderate but not massive IT capability, consider limiting the number of Big Data backends that you use to one, or a small handful. 

In terms of Hadoop, the industry is quickly moving to Spark. So instead of worrying about using the Hadoop 1.0 tools like Pig, Hive, HBase, just go with Spark. 

 Also there are data preparation tools that are now natively operating on Spark, such as Trifacta and Paxata. So for a company that wants to adopt a next-generation data stack today from scratch, I’d recommend picking a single key-value/document datastore such as MongoDB, and a single data-and-processing-at-scale system such as Spark, and maybe skip the rest of the Hadoop stuff other than Spark. 

And to run Spark, consider an on-premise option such as Cloudera CDH, or a managed service option such as Databricks. Then look for next generation data tooling such as Trifacta, Paxata, and Zoomdata to sit on top of this next-generation stack.

Typical Use Cases

RW: What are the typical use cases for your customers? I've heard from more than one source that you have pulled in a number of big deals, including at least one over $10,000,000 and several in the six- to seven-figure deal range. Are those typical? 

JL: While I can't comment on specific deals, I can say that the most typical use case for our customers is simply to power a data-driven application or data-driven service. 

I can give you three examples off the top of my head. 

We have one customer who has lots of real-time and historic cell phone location data with demographics stored in Cloudera Impala. They need a way to allow their end users, who are their end customers and who are non-technical, to visualize and analyze that data. 

 Another customer is building an application for the entire fashion industry to analyze product, color, pricing, and availability trends in the fashion/clothing industry. This data is being collected from various source and then stream-loaded into MongoDB. Zoomdata sits on top to provide the analytical and dashboarding experience. 

The third customer has a huge amount of medical data stored in Cloudera Impala and Cloudera Search, and needs a way for drug researchers to explore and understand patterns of disease and treatment efficacy over many years of history. We make that exploration and visualization of the analytics easy and fast for non-data scientists.

Lead image courtesy of Shutterstock

11 Nov 22:12

LG and Asus Plant Android Wear In Cool Wrist Gear Territory

by Adriana Lee

Pretty Geeky is an ongoing series that explores the role of style and design in wearable technology. 

Two new smartwatches debut this week hoping to make people forget about the bland wrist gizmos that first flew the Android Wear flag this summer.

Arriving at Sprint on November 14, LG's circular $300 G Watch R joins Asus’ curvy new ZenWatch, which reportedly launched for $199 on Sunday at Best Buy. They hit the market with a few improvements on board—including nicer aesthetics, better-than-average battery life and, at least in one case, more features beyond stock Android Wear. 

See also: New Android Wear Update Supports GPS And Offline Music Syncing

Though not perfect, this set of watches looks like the most promising—and perhaps most appealing—devices in the Android universe so far. Good thing too. The hype and frenzy around good-looking, functional wrist gizmos has been amping up. All sorts of contenders are trying to swoop in ahead of Apple Watch’s arrival early next year.

LG and Asus think they have what it takes to boost Android Wear’s appeal in this increasingly crowded market. Let’s see if they’re right. 

LG Figures Out Being Square's No Fun

The rather basic first LG watch, the G, was just a half-baked squarish slab, built merely to show off the Android Wear software. Now the company puts its best aesthetic foot forward with a gadget that looks more like a real watch than nerd gear. 

Meet the classic, but awkwardly named G Watch R. (Let’s call it GWR, for short.) 

On the inside, the new and old watches run exactly the same voice-powered Android Wear software. On the outside, they couldn’t be more different.  

LG's previous G smartwatch

GWR takes a cue from the Moto 360, a round watch lauded for its looks, by lopping off the corners and producing a circular watch. In both cases, the designs suit men, without necessarily alienating women—at least not those who like trendy, round “boyfriend watches.”

But where the 360 skews more sleek and modern, GWR goes a more traditional route. Taking a subtle poke at its cohort, LG also touts it as "the world’s first watch-style wearable to feature a full circle display that utilizes 100 percent of the watch face.” (Moto 360 took some heat for cutting a small section off the bottom of the watch face.) 

Moto 360

GWR resembles a really nice diver’s watch, with an angularly inset black metal body that's water- and dust-resistant, and leather straps sized at a standard 22 mm, for easy swapping. 

One internal that does differ: battery. There’s good news and bad news with that, though. Apart from the Sony Smartwatch 3, whose GPS will probably eat its advantage, the GWR tops all the other Android wearables. The bad news is that the whole list is still pretty disappointing—unless you enjoy unstrapping and recharging every day or two. For that privilege, GWR customers will pay $300.

  • Samsung Gear Live: 300 mAh
  • Moto 360: 320 mAh
  • LG G: 400 mAh
  • LG G Watch R: 410 mAh
  • Sony Smartwatch 3: 420 mAh

It's a tough proposition, considering competitor Pebble just slashed its prices. Its watch—now available in rainbow colors, for what CEO Eric Migicovsky calls “fast fashion”—goes for $99 for the plastic model, and $149 for its premium steel version. Pebbles also work for both iOS and Android devices, and last as long as 5 days on a single charge. 

See also: Fruity Pebbles And The New Crop Of Stylish Wearables

That's still nowhere near as long as standard watches, with their months- or even years-long battery life. But that's the unfortunate reality with today's smartwatches. Either compromise with an e-paper display and buttons to spare battery, like the Pebble, or go with beautiful, touch-enabled features that guzzle power. 

Even Apple's smartwatch can’t overcome that obstacle. When it launches, the iPhone maker’s watch will cost $349 minimum, and possibly as much as $5,000 for the gold luxury version. Apparently even fat wallets can’t buy freedom from the shackles of charging. 

At least with its classic looks, the latest LG watch makes the irritation more palatable than most of its Android predecessors.

Asus Puts Some Zen On Our Wrists

When LG’s GWR arrives, it will go head to head with some stiff Android Wear competition from the get go, thanks to Asus. After having introduced its ZenWatch at IFA in Berlin last September, the Taiwanese company appears to be in launch mode now. 

Asus is known for creative, even oddball, gadgets—like its PadFone mobile device, which offers a bizarre smartphone-dock-keyboard combo that posed as something of a laptop replacement. It seemed like the company's first smartwatch could be destined for strangeness too. But the ZenWatch isn't weird; it’s unique in some tempting ways. 

The device features a “2.5D” curved glass display—which is marketing-speak for something that’s perhaps close to, but not quite 3D. As if that’s not enough to set it apart from the other Android wearables, it also does more with Google’s smartwatch software than any of the others to date.

All Android Wear watches—including LG’s latest—run a basic “vanilla” version of Google’s software. Asus breaks that mold, being the first hardware partner to put its own user interface on it. The company customized its ZenUI interface for its watch, offering some customized features and apps, such as a tapping function to find its paired smartphone.

On the outside, the ZenWatch shares a little of the Apple Watch's design language. That's not necessarily a bad thing. It’s not even a duplicative thing, considering Asus unveiled its wrist gizmo first. But Android users who like Apple’s aesthetic, but not its iOS mobile platform, may want to take note.

Asus ZenWatch, Apple Watch

Asus' curved screen relies on energy-efficient AMOLED technology, which should help spare at least some battery power. The silver body is rimmed on the sides by rose-gold bands, with the case attaching to a standard 22mm stitched brown-leather strap.

ZenWatch won’t benefit from Android Wear’s new GPS location support, the way the Smartwatch 3 does. It simply doesn’t have the hardware for that, so the heavy lifting for fitness features and navigation will still require a smartphone. 

Maybe that’s for the best, though. GPS can hammer batteries, and it’s not clear if the ZenWatch's 370 mAh battery could take the hit. But at $199, the Asus ZenWatch offers some new twists without exceeding the average range of smartwatch pricing. Or at least, it’s supposed to.

The company planned to launch the device at Best Buy on Sunday, followed by a later release on Google Play. But it wasn’t online or in stores on Sunday. I searched again on Monday, finally seeing the ZenWatch on Best Buy’s site, but as of this writing, it's listed as “coming soon” for $230.

What a shame. Because when it comes to Android Wear devices—none of which are perfect—ZenWatch looks like one of the most intriguing of the bunch so far.

Asus did not immediately reply to a request for comment on pricing or availability. 

Update 11/11/2014: RW reader Brett_Freeman points out that the watch has popped up at Best Buy online now for that $229.99 price

Invasion Of The Wrist Lashers

Will.i.am's Puls cuff

No one has yet managed to make the definitive case for smartwatches. But plenty are trying, and not just LG and Asus. The hopefuls are coming out of the woodwork now, vying for top contender in this arms race. 

A year ago, few companies were in this niche. Now there’s a veritable stampede of design-oriented watches on the move. 

  • Hewlett-Packard, Gilt and designer Michael Bastianich just introduced their collaboration—the stunning, but pricey $349 Chronowing smartwatch.
  • Meta Watch, spearheaded by Vertu’s luxury tech designer Frank Nuovo, also launched its $249 Meta M1 watch recently.
  • Samsung finally got a clue with its upcoming Gear S, its best looking watch yet. The curved Tizen-powered standalone smartwatch just launched on U.S. carriers, though it comes with a tough choice: a subsidized contract model or a hefty $350–400 retail price. 
  • After months of delays, music producer will.i.am finally unveiled his new Puls last month. Even though it's basically a standalone smartwatch that doesn't require pairing  to a smartphone, he repeatedly insists it's not a watch, but a cuff. (Though, from where we sit, it's basically a really huge bangle with a strange, itty bitty keyboard.) Price has not been disclosed, though he promises it will cost less than a smartphone. 
  • Apple’s watch hasn’t even debuted yet, but that hasn't stopped it from landing on the cover of Vogue China.

LG’s first watch definitely couldn’t run with that pack. Its second now gives us some food for thought, as does Asus' new device. Considering how Android Wear started, these gadgets mark progress in the platform's evolution—both on the inside and the outside. 

Puls photo by Adriana Lee for ReadWrite. All others courtesy of the respective companies. 

11 Nov 22:11

Head In The Sand With Your Personal Brand?

by Gerry Moran

Do headhunters find your background and value appealing? Or, is your head in the sand with your personal brand?

If you grew up when televisions were black and white, you probably saw many Tarzan episodes where he was saving a jungle visitor from lions, tigers and … headhunters.

Head In The Sand With Your Personal Brand? image hiding head in sand 620x250.jpg 600x241

Flash ahead to today and many job seekers want to run to headhunters, or recruiters, instead of running from them. However, not all recruiters find your ‘head‘ appetizing, or even know that it‘s there! They are not hungry for your background for a number controllable (by you) reasons.

Many potential candidates unconsciously stick their head and career highlights in the sand – making their personal brand unfindable by those looking for their type. Understanding how recruiters hunt, will help you bolster your personal reputation to be found, considered and converted by a contingency or corporate recruiter!

8 Ways Social Recruiters Use Social Media To Find Your Personal Brand

  1. Recruiters Use Social. 93 percent of recruiters currently use or plan to use social networks to support their recruiting efforts.
  2. Social Recruiting Spend Is Increasing. 73 percent of companies planned to increase their investment in social recruiting in 2014.
  3. Companies Hire Directly From Social Media. 73 percent of companies have successfully hired candidates via social media, with 79 percent of those hires coming via LinkedIn, 26 percent via Facebook and 14 percent via Twitter.
  4. Recruiters Use LinkedIn. Job Seekers Use Facebook. Facebook is the social network of choice for job seekers, at 86 percent, but LinkedIn attracts 94 percent of recruiters, compared with 66 percent for Facebook.
  5. Just About All Recruiters And Hiring Companies Review A Candidate’s Social Profile and Personal Brand. 93 percent of recruiters review candidates’ social media profiles before making hiring decisions.
  6. Over Half Of Companies Reconsidered Hiring Decisions Based On Social Media Profiles. 55 percent of companies have reconsidered hiring candidates based on their social media profiles, with 61 percent of those reconsiderations not resulting in a job offer.
  7. Bad Grammar On Social Media Means Bad First Impressions. Recruiters frown upon poor spelling and grammar (66 percent), profanity (63 percent) and indications of drug use (83 percent.)
  8. Social Media Enables A Candidate’s Personal Brand To Stand Our From The Crowd. 44 percent of recruiters who have implemented social recruiting have seen improvements in the quality of candidates, while 44 percent have seen a higher quantity of clients and 34 percent have experienced quicker times to hire,

Source: JobVite

Do you have a social experience with a headhunter to share to help others? If so, please share in the comment space below. Or, contact me directly at MarketingThink.com or on Twitter, LinkedIn or Google+.

With the ‘write’ personal branding recipe, you can get the attention of the social recruiting headhunters and hiring companies. Your profile highlights, good grammar and interesting content will serve you up as a tasty and hirable dish.

11 Nov 22:10

How To Improve Customer Satisfaction By Getting More Customers To Trust You

by Joshua Paul

How To Improve Customer Satisfaction By Getting More Customers To Trust You image how to improve customer satisfaction build trust.jpg

It’s no secret that Socious runs many of its marketing programs and blog on the HubSpot platform. We use their marketing and sales tools extensively and I’ve personally been using their platform for over four years. That’s why I was especially excited about some of the new features announced at HubSpot’s Inbound conference in September.

One feature in particular that caught my eye was the calendar function. It allows you to manage all of your blog posts, email campaigns, and social media postings in one place. This makes scheduling easier so you can make sure all of your messages and content are spaced appropriately and nothing falls through the cracks. In theory, it all sounded great.

Sure enough, I went to use the new calendar function and it did everything it promised to do. Then, I realized I needed to change the date on an item I’d already added to my calendar… and realized I couldn’t. As great as the new feature was for scheduling marketing tasks, there was no way to change a date.

This seemed like a pretty significant oversight, so I contacted HubSpot and gave them my feedback. They asked follow-up questions about how I would like the feature to work and promised me they’d work on it.

Now, for many companies, that experience would have caused enough frustration to make me lose interest in their product and possibly go public with my discontent. However, that wasn’t the case with my marketing platform. They told me they would work to fix it and I believed them. I can think of a handful of products that I have worked with over the past few years where this would not have been case.

The entire experience made me wonder:

Why do customers trust some companies and not others?

Why did I trust HubSpot to follow through on their promises, but don’t give other companies the same leeway? It was trust that made the difference: I trusted them to get it right and am willing to wait until they do.

My example is living proof: when customers trust a company, they’re willing to give them grace even when a product performs unsatisfactorily. So, how can other companies cultivate trust with their customers?

The answer? Establish a deliberate customer culture.

How To Build Trust By Establishing A Customer Culture

What is a customer culture? Just as your company’s culture (also known as corporate culture or organizational culture) is a social contract around common values for how a business operates (see Socious’s culture code for an example), your organization’s customer culture is the set of behavioral patterns and values that guide goals, strategies, and members of your company in how they will treat your customers.

Building trust between your customers and your company starts with the customer culture your company establishes — whether is is purposefully designed or grows organically. This isn’t done by just one action, but is actually made up of dozens of different elements. Here are seven that contribute most highly to customer trust:

Tip #1) Put Customers First

Every business is ultimately in it for itself, but your customers still need to feel valued. When problems arise, make it very clear that you’re doing everything you can to help them figure out a solution. By being as helpful as possible and clearly communicating that you understand their needs, your customers will have faith in your continued commitment to their interests, as well as your ability to fix their problems.

Tip #2) Follow Through

If you say you’re going to do something, make sure you eventually do it. Following through on promises is the number one action that builds trust. When your customers have past interactions with positive outcomes to refer back to, they’ll be more patient when future issues occur.

Tip #3) Be Consistent

Your customers will be more likely to stick with you when they feel like they know who you are. Being consistent in your actions and messages helps customers feel more comfortable when changes arise because they know what to expect from your organization.

Consistency helps to establish your overall customer culture. However, this doesn’t mean you can’t change your mind and make different decisions — it’s consistent communication and purpose that makes change easier on your customers.

Tip #4) Give Updates And Communicate Often

You never want to leave your customers in the dark about what’s going on, especially if change is on the horizon. Get in front of any unintentional rumors, so your customers aren’t left wondering if your company forgot about them.

Many of Socious’s customers leverage their online customer community to provide easy updates and ongoing customer communication. Your customers can log in and see messages from the executives, ask questions, and learn about important product and service updates in one secure place.

Tip #5) Be Transparent And Don’t Get Caught Hiding

You can’t tell your customers everything, but you also don’t want them to wonder if you’re hiding something from them. Be as transparent as you can and avoid alluding to things that your customers don’t know and that you can’t tell them. The customer culture you create needs to value transparency if it is going to build trust.

Tip #6) Provide Social Proof

By providing a space where customers can gather and share experiences and reactions, you give them social proof of other happy customers. Branded, private online communities allow customers to connect and see that others might be in the same boat.

When a disgruntled customer sees an example of a fellow customer exercising trust in the company, they are usually more likely to do the same to stay within the social norms implied in the customer community.

Tip #7) Produce Awesome Stuff

Whether it’s your content, your product, or your services, it needs to be high quality and awesome. Having satisfied customers is a big factor in building trust. If a customer doesn’t like what you’re doing, they won’t be willing to stick around when times are tough.

Think back to my example: I think Hubspot’s platform is a great product that’s awesome for growing our business. Because they have a good track record and follow many of the guidelines above, I’m more willing to trust that they will eventually get my issue right.

Improving Customer Satisfaction Takeaway

Unfortunately, trust is typically something you need to have already built by the time you need it. Don’t wait until a problem comes up to figure out if your customers trust you. Instead, put in the time to build trust by establishing a customer culture that encourages it.

With the right platforms and processes in place—and the consistency to maintain them—your customers will have faith that your company can meet their needs.How To Improve Customer Satisfaction By Getting More Customers To Trust You image

11 Nov 22:10

Must-See Marketing of the Week: Three great, attention-grabbing PSAs

by CB Staff

A weekly digest of the most important stories and ideas in advertising and media, from our colleagues at Marketing

Other Items of note from Marketing:

Facebook asked six Canadian brands to be the first to advertise on Instagram, its mobile photo sharing service. American users have seen ads for some time, but last week saw the first spots show up for users in Canada. Facebook asked Hudson’s Bay, Target Canada, Sport Chek, Air Canada, Mercedes Benz Canada and Travel Alberta to be part of the first wave, in part based on the fact that each of them already had a substantive presence on Instagram:

These brands were hand-selected by the company, based on the quality of their current presence on the platform, according to Helen Pak, creative strategist at Facebook Canada (Facebook owns Instagram).

One of the first ads Canadian users will see will be a sponsored photo post from Sport Chek that shows a father and son skating on Lake Louise. Frederick Lecoq, senior vice-president of marketing at Sport Chek said the brand chose to advertise on Instagram because it offers a chance to make an emotional connection with consumers.

While other digital marketing formats, such as Sport Chek’s digital flyer on Facebook, are likely to trigger purchases, Lecoq said he sees Instagram as a “shopping trigger,” meaning it helps pique interest in items consumers may later purchase, or in the store more generally.

In an effort to make the rollout as “seamless and high-quality as possible,” Pak said Facebook chose brands that are “great members of the Instagram community that have a demonstrated history of understanding how Instagram operates and how people use the platform.”

See the first Instagram ad in Canada here: Instagram rolls out ads in Canada »

The Canadian Press recently held a presentation aimed at brands that want to get into publishing as a direct way to reach consumers. Here’s what CP’s director of marketing, Thuy Anh Nguyen, had to say about the finer points:

…though some marketers are looking to build content around their brand, others are looking to build a community by curating content their audience finds relevant. She gave the example of Huggies sharing articles from Health Day about new parents’ health issues. Even though the content itself doesn’t mention the brand or product category, it helps define what the brand’s values are and build its audience’s identity.

She said it usually helps for the brand to explain why it posted a particular piece of content. “[As a consumer] I like that because I’m getting the best of both worlds — I’m getting reliable third-party content from Health Day that I know wasn’t influenced by Huggies, but I’m also getting an intro or sidebar from Huggies making sense of why they’re sharing it with me.”

See “5 Tips for Thinking Like a Publisher: CP’s advice for brands that want to be publishers »

Finally, Sears Canada is hoping to persuade Canadians that it’s not about to disappear by talking about its trouble head on. It’s debuted a new spot starring Mike Myers, as he pays a visit to his brother, Peter, a Sears Canada employee for 32 years. It’s… strange. Watch it here.

The post Must-See Marketing of the Week: Three great, attention-grabbing PSAs appeared first on Canadian Business.

11 Nov 22:10

Big data delivers customized experiences or it’s just noise

by Drew McLellan

Big Data If there is one phrase we couldn’t seem to get enough of this year — that phrase is big data.

Every day our digital activity (on the web, on our smart phones, social networks etc) creates over 2.5 quintillion bytes of data. In fact, 90% of all the data in the world today has been created in the last two years.

As our phones evolve into our mobile wallets and our hub for digital tickets and coupons – they will add dramatically to the collection of data on consumer spending and behaviors.

Suffice it to say – we are leaving quite a trail. A trail that will help businesses get to know us better, anticipate our needs and provide real time service. As business owners we need to recognize this trend for what it is – both an opportunity and a threat.  It’s also what could put you out of business if you ignore it.

While you may be personally creeped out by the robustness of your data trail, the truth is – most consumers expect you to use their data to service their needs. And now.

With information literally at their fingertips 24/7 and instant access to a host of social media platforms where they can (and do) tell the world if you’ve pleased or disappointed them, today’s consumers are at the epicenter of their world— and their expectations are unbelievably high.

These consumers, especially Millennials, take for granted the idea that companies are using the data they create to tailor offerings. Here are some of the ways we need to be thinking about meeting that consumer expectation. And don’t think that if you’re a B2B company, you are exempt. Your buyers have the same expectations.

Big data needs to mean personalizing offers: Some big box retailers are using data from loyalty card holders to offer different coupons to different shoppers based on insights gleaned via analytics—in essence, personalizing pricing.

On the B2B side, your customers expect that you are intimately familiar with their buying patterns and expect you to serve up offerings that match their buying patterns.

Big data needs to mean catering to consumers in real time: Looking back over last year’s data is so 2001. Your customers expect you to be reacting to what happened yesterday and this morning. They want you to anticipate their needs based on what is happening right now. Does weather, a specific current event or financial conditions in the country influence how your products and services are used? You’d better be tweaking offers, product improvements and availability based on those real time factors.

Big data needs to mean that my customer service should be all about me: Businesses in many industries can fine-tune their customer service to individual consumers based on consolidated data from various sources. This should be heeded, especially in the B2B space – where the assumption is that you have fewer customers and those you have, you know better. In their mind – it is a given that you are tracking and responding according to their past behaviors.

It’s a fine line, of course. We’re talking a trend, which means it isn’t mainstream yet. Some people will be uncomfortable that you know so much. But that will dissipate. And among the Millennials, the attitude is almost non-existent. They expect it. So expect this concern to be somewhat generational and over the long haul, fleeting.

Transparency will be critical. You will need to explain what digital data you are collecting and why, and then assure consumers you can be trusted with the information.

Today this is still cutting edge stuff, especially for most offline businesses. But tomorrow – it will be the norm. Don’t get caught behind.

The post Big data delivers customized experiences or it’s just noise appeared first on Drew's Marketing Minute.

11 Nov 22:09

Business Storytelling: How To Overcome Your Writing Demons

by Jeff Korhan

9 Tips For Better Business Storytelling

My journey with business storytelling started several decades ago as young salesperson. I quickly learned that buyers are hungry for information, especially stories that make the information relatable, and therefore, memorable.

After a decade in that corporate environment I founded a landscape business that we grew into an award-winning enterprise before selling it 2o years later. It turns about that from the beginning storytelling was the foundation of our sales and marketing efforts.

This was before digital, so we shared our stories with white papers and in face-to-face selling situations. Now every business is a publisher, and consequently should be teaching its sales and marketing teams how to tell better stories.

Here are 9 business storytelling tips that have worked for me and many others. Naturally, you’ll get the full details by listening to the audio.

#1 – Write To Remember

Small business in particular have abundant experience working directly with customers. This is your greatest source of stories. If you simply commit to a regular practice of writing to remember them you will discover unlimited stories that when shared will help buyers to know, like, and trust your business.

#2 – Write Without A View

Many successful authors insist on writing in a small space without that confines their energies and focuses attention. Writing comes from within, so eliminate every distraction that interrupts its free flow.

#3 – Write To A Theme Or Purpose

The reason people experience writers block because they are unclear about what they are writing about. When you know where you are going with your writing, you only have to take your reader with you along that journey.

#4 – Develop A Repeatable Writing Process

Writers are creatures of habit. Once they find what works for them they stick with it. For me personally, I write for the opportunity to rewrite. So, my process is writing quickly to capture ideas and then vigorously rewriting and editing until its just write. This is how I managed to write Built-In Social in just a few weeks.

#5 – Find Your Inspiration

To inspire others with your writing, it helps to find your own inspirations. In short, reading the works of great writers in your space will help you find your way. Sometimes just a memorable quote is enough to inspire your writing, so I keep a notebook handy at all times to capture it all. You can also write inspiring thoughts on index cards and tape them to the walls of your writing space.

#6 – Ask For Feedback Last

Stephen King is well-known for the axiom: Write with the door closed; rewrite with the door open. To solicit feedback on your writing before it is complete is to compromise the creative process. Only when you have given it your best is are you ready for the contribution of an editor or confidant.

#7 – Tell Your Own Stories

Actually, rather than telling your stories, relive them so they come alive for your readers.

Your audience gathers around your content because they value your authentic perspective that comes from direct experience. Real stories are honest, often personal, and therefore, a powerful means for engaging with your business audience.

#8 – Trust Yourself To Make Breakthroughs

In the audio I share the true story of my epic meltsdown during the process of writing my first book. I was evidently close to some sort of breakdown, and that’s when you either quit or break through.

The only way for breakthroughs to happen is to persevere. We all have our writing demons – fears and doubts that holding us back from our best work. The only way to slay them is simply to keep writing.

#9 – Write To Completion

The most valuable tip of all is to write to completion, whatever that means for the project you are working on. I’m often asked how long a blog post should be. The answer is as long as it needs to be to get the job done.

I’ve learned it’s much easier to rewrite or edit a completed draft than to pick up an article or chapter midstream. Once inspired you have to go the distance.

As a runner I learned at a young age that every time you quit it’s that much easier to do it again. Whether you are drafting an article or a chapter, once you start, commit to writing to completion.

This much I know. When I worked through the night to finish the final draft of my book before the 7 a.m. deadline, I experienced an amazing sense of peace and accomplishment.

At least for that moment, those writing demons were slayed! I hope the same for you.

11 Nov 22:09

More Selling Time For Sales Reps

by John Fakatselis

With the right sales platform, your sales reps translate inefficiencies, redundancies and administrative time traps into four additional hours per week for sales-enabling, revenue-driving buyer face time.

Buyer face time = selling time.

Selling time = fuel for that bottom line.

You know your reps could be selling more…

You know your sales team isn’t performing at their highest level, but you’re not quite sure what’s holding them back. Well, we’ve got good news and bad news.

Bad news first.

Your sales reps are probably spending too much time searching for information and creating presentaions - pending far too much time and energy slogging through a swamp of content, discriminating between documents, and resuscitating tired sales presentations to muster up the right materials, at the right time, for the right opportunities.

Time spent hunting down and hobbling together sales materials means less 1:1 face time with prospects. And when selling time depreciates, valuable revenue is put on hold.

It’s a pretty common situation for today’s sales team.

  • As much as 40% of a rep’s time is spent creating presentations, customizing messaging and preparing for pitches.
    – CMO Council Study, as quoted in Firebrick Consulting: Why Sales Doesn’t Use Your Presentations
  • Sales reps spend only 37% of their available time selling – with selling defined as face-to-face or on-the-phone (i.e., “1:1”) conversations with prospects.
    – CSO Insights 2013 Sales Performance Optimization survey
  • Up to 28 hours of a sales rep’s time is spent searching for and recreating documents.
    – International Data Corporation

But hey, there’s some light at the end of this tunnel.

Now, the good news.

Ramshackle information searching, presentation creation activities and poor sales productivity are 100% rectifiable with the right sales platform and tools on your side.

The right sales platform paves the way to a more efficient, effective sales process with tools for on-the-spot content access, easy personalization, and sharing of sales presentations and kits to buyers.

With the right platform, you’re in charge of your sales effectiveness.

The solution is not just fodder for that bottom line, but also an investment in workplace productivity, satisfaction and retention.

The right platform saves time, eases minds and makes the workday more rewarding for sales reps. 

The right platform has time-saving tools and streamlining features that help reps make smarter plays, seize more opportunities and engage with both systematic ease and differentiating personalization.

Keep your eyes open for the following essentials when looking for your sales platform:

  • One Source: all sales resources at your fingertips
  • Access: easily from anywhere, or any device
  • Personalize: quickly build and personalize materials for greater impact
  • Share: send materials via private buyer portals to improve the buying experience
  • Visibility: make faster qualifying and follow-up decisions
  • Recommendations: get relevant resources and coaching based on the sales situation
  • CRM: work seamlessly from within your CRM

Get Four Hours More, And 10% Better

What can you expect after refining your sales process with the right software? One major client who invested in Accent Librarian used a Green Belt Study to compare productivity levels between users and non-users – i.e., sales reps who were using the content management platform and those who were not.

The results showed tangible improvements in time management, process efficiency and sales effectiveness:

  • Platform users spent 26% less time locating content and creating custom sales materials.
  • Each rep gained four additional hours a week, which is the productivity equivalent of increasing the sales force by 10%.
  • These four hours were translated from administrative work and information search to 1:1 buyer face time and, therefore, revenue-driving sales effectiveness.

Open access to enablement for your sales force.

11 Nov 22:09

How to Make Your Competition Irrelevant

by John Jantsch

How to Make Your Competition Irrelevant written by John Jantsch read more at Small Business Marketing Blog from Duct Tape Marketing

Competition

photo credit: jenny downing via photopin cc

Lots of companies come to me for advice on ways to grow their businesses massively.

I start off by telling most that if you have big growth objectives you better have big marketing vision.

You can grow 10% by adding some features, doing a better job with SEO or mining social networks for potential leads, but 2X or 3X growth calls for something a little bolder.

In order to achieve incredible growth you must change the context of how the market sees what you offer and in doing so make your competition irrelevant.

To achieve this you can create a never imagined product or innovate an entire industry. These are generally accepted ways to achieve growth, but let’s face it, not everyone has that in them.

A far simpler way is to better understand the market you are trying to serve and move your business into the position of leadership.

You do this by understanding where your market is headed, even before your market knows it headed there.

Most businesses try to focus all of their attention on selling, servicing and talking about where their market is today. They create products and services to sell to people who are already demanding those products and services.

Nothing wrong with that, money to be made there, but that’s where everyone else is playing too.

If you want to make the competition irrelevant you have to start having conversations with the market about the things no one else is telling them they need to consider.

Now, having said that, it doesn’t mean drop everything and bet the farm on a future trend.

You need to break your market into three kinds of customers – I’ll call them Hunters, Catalysts and Trailblazers.

Hunters are probably your customers today. They had a quantifiable need and found you and your solution through some sort of search.

Catalysts offer the greatest near term growth as these are business and individuals that will have a need triggered soon by some type of life cycle change, calendar event, budget refresh, office relocation, etc. (Hint: focusing on identifying what these triggers are with your current hunter clients is the best way to immediately grow share of wallet.)

Lastly, Trailblazers are those odd freaks that are very, very passionate about all things related to where your industry is headed. They buy early, they evangelize, they go to great lengths to have things before others. It’s easy to call these folks early adopters, but it’s more than that – they have passion for anyone and anything that helps them validate their journey.

Okay, now that we have the labels, let me tell you how to use this information.

In simplest terms you need to practically give away what the hunters want in order to gain market share, understand and sell to the triggers that turn hunters into rabid catalyst buyers.

Then, move your content, brand, positioning and thought leadership towards helping the trailblazers flock to your community. It doesn’t matter that you’re not seen in this light currently. That’s the point really, you must move away from your competition by being and communicating the things they are not. The key lies in understanding how to move your brand where the trailblazers reside.

This is how you change the context of brand. It’s how you rise far above the commodity sellers fighting for profit in the hunter space and it just might allow you to attract opportunities for innovation and leadership that don’t currently seem available.

Nobody said this was going to be easy. What I’m suggesting is a business strategy as much as a marketing play, but bold growth only comes from equally bold thinking.

Related posts:

  1. Stop Trying To Be Better Than the Competition And start figuring out how you can be different than...
  2. Your Real Competition Is Perception When it comes to true competitors most small businesses don’t...
  3. 7 Competition Crushing Value Propositions One of the biggest challenges that any small business faces...
11 Nov 22:09

The Making Of Tesla: Invention, Betrayal, And The Birth Of The Roadster

by Drake Baer

unnamed 2

Tesla Motors probably shouldn't exist.

The last successful American car startup was founded 111 years ago. It's called Ford.

Barely a decade old, Tesla is already gigantic and adored. Its market capitalization hovers around $28 billion. Morgan Stanley calls it "the world's most important car company," and a 2014 nationwide survey found that Tesla's Model S was the "Most Loved Vehicle in America."

So how has Tesla flourished where others have flopped?

Today, everybody thinks Tesla was created by its charismatic CEO, Elon Musk, a PayPal cofounder who is the face of the company.

The truth is way crazier than that.

Tesla was the brainchild of a tiny band of obsessive Silicon Valley engineers who would go on to collaborate with — and collide with — the young billionaire.

This is the tale of that collision.

In reporting the story, Business Insider conducted several in-depth interviews with most of the key players and pored over little-noticed documents made public in a lawsuit. We also met with a curious lack of cooperation from the usually press-friendly Tesla Motors.

This is Tesla, the origin story.

Elon Musk Tesla

Try And Touch The Dashboard

In the summer of 2004, a product designer named Malcolm Smith got a call from a hardware guy he used to work with, one Martin Eberhard.

"I can't tell you what we're doing," Eberhard said, "but why don't you come check out this car I have." 

Smith headed over to Eberhard's tiny office in downtown Menlo Park, California. Eberhard and his partner, Marc Tarpenning, showed Smith a rough business plan and some rough specifications for a new car they wanted to build.

Not just any car: an electric car.

Smith was skeptical, quizzical, curious.

He realized that Eberhard and Tarpenning didn't need to reinvent physics; they just needed to combine barely available technologies to form a technological breakthrough.

"Well," Eberhard said, "let's go for a ride."

He hopped into this strange tiny yellow car with Eberhard.

1269px Acp_tzero_studio_hiresIt felt handmade — because it was.

A decal on the side read "tzero," a reference to "To," a symbol that mathematicians use to denote the beginning of time within a system.

As they pulled onto Sand Hill Road, the now famous thoroughfare that's home to Sequoia Capital, Kleiner Perkins, and every other venture capital firm you've ever heard of, the hobby car was noticeably quiet.

Eberhard slowed the car to 10 mph.

"Try and touch the dashboard," he told Smith. 

As Smith reached out, Eberhard hit the accelerator.

Smith's hand never made it to the dash. The tzero, an all-electric two-seater built by AC Propulsion, could leap from zero to 60 in under 4 seconds. G-forces threw Smith deep into his seat.

That's when it hit him. "I get it," Smith thought. "This isn't a nice little science experiment." 

It was a highly technical vehicle.

No other car gives you 100% torque in an instant, he realized, but a high-performance electric ride does. 

Another realization: Not all electric cars are clown cars or golf carts, even if the auto industry didn't have the will to show otherwise.

Smith would become one of the first 20 employees of Eberhard's new car company. His official title: vice president of vehicle engineering for Tesla Motors.

As Eberhard's young company grew, he'd continue to ask would-be recruits to touch the dashboard, before throwing them into their seats with the torque of an electric sports car, properly unleashed.

tesla factory production

The Start

The Roadster, Tesla's flagship sports car, made waves when it was released in 2008. Car and Driver said, "It is not just a car, but one of the strongest automotive statements on the road."

The Model S, the sports sedan released in 2013, earned the distinction of Motor Trend Car of the Year. That year, the Model S outsold the Mercedes Benz S Class, the BMW 7 Series, and every other large luxury sedan.

But Tesla really began around 1990.

An engineer named Marc Tarpenning was working for Textron in Saudi Arabia. On a visit home to his native California, he met up with a longtime friend, Greg Renda, who worked for Wyse Technology in San Jose. Renda insisted that Tarpenning come into his office to see the terminals that Wyse was working on.

There he met Martin Eberhard, an engineer whose energy, thoughtfulness, volubility, and charisma were immediately apparent. Eberhard commanded a room. Tall and lanky, he brought Abraham Lincoln to mind for some, at least when he grew out his beard. 

Tarpenning was a different animal: shorter, quieter, unassuming, but with an intensely dry sense of humor.

They quickly became friends, having long dinner-party conversations about the nature of government.

magic the gatheringAs the friendship went on, they would also get together every few weeks with a larger group of geeks and play "Magic: The Gathering," a vampire-and-dragon-filled collectible trading card game. Tarpenning recalls that Eberhard would always be experimenting with one clever strategy or another, some of which would work to devastating effect, while others fell apart in dramatic fashion.

"He was always trying some new gambit to see how to hack the rules," Tarpenning told Business Insider.

Eberhard would take the same approach to entrepreneurship.

palmpilotAfter a while, Eberhard and Tarpenning's bromance blossomed into a business relationship. They started doing consulting together for disk-drive companies, working from cafés with some embryonic forms of mobile computing — early cellphones, laptops, PalmPilots.

Mobile products were clearly becoming a thing.

Crucially, battery efficiency was ramping up. Tarpenning called it "slow Moore's law." Instead of doubling in power every 18 month, as was the case with processors, batteries doubled in power every 10 years.

This got the two thinking: Could they start a company to take advantage of all this technological momentum? 

What product could benefit from a better battery?

They settled on an electronic book.

After all, this internet thing was going to allow people to buy books. Displays weren't perfect, but they were getting better. Amazon.com was selling people physical books, Tarpenning remembers thinking, but you could also buy an image of those pages, which at the time would download smoothly on 9,600-baud modems. 

Martin Eberhard Rocket eBookOn April 15, 1997, the pair founded NuvoMedia. In late 1998, they released the Rocket eBook. They made it through two holiday seasons, shipping 20,000 units in 1999. Then, in 2000, they got an unsolicited offer to sell the company. Sensing a crash to come, they sold it, to the conglomerate Gemstar-TV Guide, for $187 million.

By late 2000, they had a serious itch to start another company.

About the same time, Eberhard got divorced.

"I was thinking that I should do what every guy does and buy a sports car," he told Business Insider, but "I couldn't bring myself to buy a car that got 18 miles to the gallon at a time when wars in the Middle East seemed to somehow involve oil and the arguments for global warming were becoming undeniable." 

The better option, a high-performance electric vehicle, didn't quite exist.

He started sorting through energy options, building out a spreadsheet with every power source he could think of. Hydrogen fuel cells, various kinds of gasoline and diesel, natural gas, several types of batteries. His calculus: How much of the energy that comes out of the ground makes your car go a mile?

"The results were quite startling," Eberhard recalled.

For one, "Hydrogen fuel cells are terrible. Their energy efficiency is no better than gas."

And two, "Electric cars were head and shoulders above everything else," he said, "even if you made the electricity out of coal."

He started looking into the electric-car hobbyist community and came upon AC Propulsion, a boutique electric-car maker that was doing lots of consulting for the major car companies in light of California's zero-emissions mandate. They had this bullet of an electric sports car called the "tzero." 

tzeroEberhard felt vindicated as soon as he drove it. With its Lamborghini-level acceleration, the car was proof that an electric car didn't have to be slow. Sure, you didn't want to drive it in the rain (water would leak in and short out the computer), but it definitely didn't behave like any other electric vehicle.

In the original Tesla business plan, Ian Wright, the company's first VP of vehicle development and original car guy, rhapsodized about the power of the tzero:

The first time I drove the AC Propulsion tzero, I was immediately struck by the way the power didn't fade as the car accelerated — it felt like a race car in first gear, but a first gear that just kept going and going, all the way to 100 mph.

The second revelation was how quickly I came just to expect the power or engine braking to be there when I wanted it — not even to think about downshifting. The power control had become as simple and instinctive as basic steering control.

Thirdly, at the end of the run, I was amazed at how smooth, precise and easy the speed control was at parking speeds. After all, I'm still in the same gear I was just using to do 100 mph, and there's not even a clutch! How can this be? But it is.

Intrigued by the tzero, Eberhard invested in AC Propulsion with hopes of getting a copy of the car. 

He thought about joining forces with the company. With his skills and AC Propulsion's expertise, they could make a production-level electric car rather than a hobbyist vehicle. But he soon realized it might be impossible to mesh his ambitions with the culture of the firm. He considered launching his own enterprise.

But if the electric car was so powerful, why wasn't the auto industry taking advantage of it?

Well, some of the big boys had taken a big swing and missed. 

GM said it gave it its best shot with the EV-1, star of the 2006 documentary "Who Killed The Electric Car." The Washington Post reported that GM had spent over $1 billion developing it.

ev 1

And there was a lingering problem: The EV-1 could never get out of the green ghetto.

GM said it couldn't market the car to anyone other than environmentalists and tech enthusiasts.

"There is an extremely passionate, enthusiastic and loyal following for this particular vehicle," GM spokesman Dave Barthmuss told The Post. "There simply weren't enough of them at any given time to make a viable business proposition for GM to pursue long term."

Nearly all the EV-1s, which had been leased, were repossessed. Many were crushed.Ev1_crush5

To Tarpenning, the auto industry was sleeping on its would-be killer app: taking full advantage of electric power.

"One of the things we kept running across was these articles that would say the reason why electric cars will never succeed is that battery technology has not improved in a hundred years," Tarpenning said. "Literally, articles would say that, and it's true of lead acid batteries."

Yet it's not true of lithium-ion batteries.

"They get better, on average, at around 7% a year," Tarpenning said. "It goes in fits and starts as they roll out new chemistries ... They get cheaper and better."

So if he and Eberhard positioned the company the right way, they could ride the current of technological history.

"What that [dynamic] implies is that you can design stuff now, and unless that trajectory is broken for some reason, you can be assured that, over the next 10 years, everything just gets better for you," Tarpenning said. "Everything becomes easier, and it just keeps getting easier and better, cheaper, higher energy density, perhaps higher power density depending on what you're looking for. You want to be in industries where everything gets easier for you." 

By the summer of 2003, Tarpenning and Eberhard knew that they wanted to found an electric-car company, starting with a two-seater sports car and then moving into more accessible markets.

As their research — and Martin's ride in the original tzero — suggested, electric motors allow cars to do things that internal-combustion engines are terrible at, such as generating oodles of torque the moment you stomp your foot on the accelerator, or employing regenerative braking, where the energy usually lost when the car slows down is fed back into the car's battery.

By the time summer hit, they knew they wanted to put together a two-seater sports car with lithium-ion batteries and an induction motor.

"We had no experience making cars, and we had a lot to learn," Eberhard said. 

They had a realization: The automotive ecosystem had quietly made itself inviting to startups.

"We discovered that in the preceding 20 or 30 years, the car industry had completely refactored itself," Tarpenning said. "It turned out that no car company made windshields anymore. They always bought them from the windshield makers, and the rear-view mirrors were purchased from the rear-view-mirror makers."

The car companies had even outsourced their electronics people, he realized, since they didn't think that was a part of their core competency. They really only kept the internal-combustion-engine design, final assembly, and sales and marketing on the inside, plus auto financing, which is where they made most of their money anyway. Even styling was outsourced.

deloreanThe auto industry had developed into a segmented network, one that, if the founders played their cards right, Tesla could become a part of.

They'd always been confident about the electronics half of things — that's what Silicon Valley does — but they'd worried about the Detroit stuff, the nuts and bolts of automobile manufacturing.

Now it seemed the manufacturing partners were already there. They just needed to connect with them.

"In previous iterations, whether it was DeLorean or Tucker or whatever, which we were constantly asked about, those people really had to either sell their souls to get into GM's part bin, like DeLorean did, or they had to actually manufacture their own windshield wiper blade," Tarpenning said. "All of that stuff you can just buy now. You have to be Ford to get a good price, but at least you don't have to have an engineering group trying to make a windshield wiper motor. That would kill us."

After all this education, Tarpenning was convinced it was time to start an electric-car company.

The Incorporation

On Jan. 25, 2003, Eberhard went on a date to Disneyland with Carolyn, his now wife. They walked around the park, settling into the Blue Bayou, a restaurant inside the Pirates of the Caribbean ride.

It was about as romantic you could get at Disneyland.

He had been pitching her on car-company names for months, but the right branding proved elusive. This was to be a high-performance car that happened to be electric, so any overly "eco" or "engineery" name sounded tone-deaf — volts, surges, and leaves would be set aside. It would have to be easy to say and remember, and sound like a car company, not another high-tech startup.

Eberhard wanted to give credit to the man who patented the type of motor he planned on using, the AC induction motor, invented by the Serbian-American genius Nikola Tesla.tesla incorporation

He said to her, "What about Tesla Motors?"

Her reply: "Perfect! Now get to work making your car."

On April 23, 2003, Tarpenning bought the domain name Teslamotors.com.

On July 1, 2003, they incorporated. 

That August, Eberhard and Tarpenning moved into the company's first office in a professional office building in downtown Menlo Park, California. Eberhard said that before they rented the office the sign said "Bushtracks African Expeditions," whatever that was. So they just turned the sign over and wrote the car company's name on the back: Tesla Motors.

Workshopping The High-Performance Electric Car

Heading into the fall of 2003, Eberhard and Tarpenning set upon refining their idea before making formal pitches to investors, people they would have one shot at showing their outlandish idea.

They came up with an alternative strategy for workshopping the Tesla business plan. They would mock-pitch it to VCs who would never consider Tesla, acquaintances they knew from three rounds of NuvoMedia financing who invested only in optical routing or website designs.

By looking through their original plan, we can see the arguments they made to would-be investors. 

tesla business plan executive summary

In the opening lines of the executive summary, the company promised it would build high-performance electric sports cars.

"This sounds impossible — both the idea of building cars in the first place, and further, the idea of building a high performance electric car," the plan read. "But key technologies have recently been developed that make electric cars suddenly very attractive, and the international business climate makes it now possible to build a 'fab-less' car company — a car company without a factory."

The summary went on to enumerate the promised Roadster's vitals: 

●      0-60 mph in less than 3.9 seconds

●      World-class handling

●      100 mpg equivalent

●      Zero tailpipe emissions

●      300 mile range

●      Zero maintenance for 100,00 miles (other than tires).

●      A selling price less than half that of the cheapest competitive sportscar.

The plan described the electric sports car as a "disruptive" technology, borrowing a phrase from Harvard professor Clayton Christensen. The Roadster would provide the value of a high-end sports car at a lower cost to the customer and a lower resource cost to the planet.

tesla disruption chart 2

The plan argued that "with a gasoline engine, performance comes with a big penalty — if you want a car that has the ability to accelerate quickly, you need a high-horsepower engine, and you will get poor gas mileage when you are not driving hard."

This would not be the case with Tesla.

"On the other hand, doubling the horsepower of an electric motor from 100 hp to 200 hp only adds about 25 pounds, and efficiency is, if anything, improved. It is therefore quite easy to build an electric car that is both highly efficient and also very fast."

Therein lies the disruption.

"At one end of the spectrum, the Tesla Roadster has higher efficiency and lower total emissions than the best of the most efficient cars," the report said. "At the other end of the spectrum, the Tesla Roadster accelerates at least as well as the best sports cars, but it's six times as efficient and produces one tenth of the pollution."

With the business plan finally completed, the pitch honed, and the presentations prepared, Eberhard and Tarpenning were ready to try raising money in earnest.

As VCs volleyed back with challenges, Eberhard and Tarpenning saw that there were details they hadn't thought through.

car dealershipFor one, they didn't fully grasp the franchise sales model of the auto industry. After talking with a few dealership owners, they realized that a startup didn't want to be selling through dealerships — you'd lose opportunities to gather feedback from customers. Moreover, they learned that a company has few options if a franchisee fails to deliver, since all 50 states have laws on the books protecting franchisees. 

The Tesla partners also realized that they'd need to position themselves as palatable to both Democrats and Republicans. Those on the left would see benefits in decreased fossil-fuel use, while those on the right would see a path to energy independence.

Another breakthrough: They quickly realized they couldn't possibly build an entire car — the human and financial costs would be way too much. They wouldn't have to. Instead, they'd simply build on top of, and within, an existing car.

That appropriation is not uncommon in the auto industry. The tzero was built upon the Piontek Sportech kit car.

The car needed to be small. The batteries were barely good enough, Eberhard recalled, and any heavier automobiles would rein in the car's range. Plus, he reasoned that the motor should be behind the driver for the sake of weight distribution and safety, so he focused the search on companies that made lightweight midengine cars.

elise debutAfter some deliberation, Eberhard and Tarpenning settled on the Elise, an elf of a sports car built by Lotus, the boutique British carmaker.

Founded in 1952, Lotus had made a name for itself by building Formula One race cars and slick consumer sports cars.

Lotus had its financially separate Lotus Engineering division, so they were already working with other carmakers. Eberhard briefly considered going after Porsche, which has a similar consulting arm, but he remembers the German company's rate being three times that of Lotus.

So the Lotus Elise it was.

The tiny British sports car had already been used as a base by other companies. The Vauxhall VX220, also known as the Opel Speedster in Europe and the Daewoo Speedster in Asia, was built on the Elise chassis.

lotus eliseEberhard and Tarpenning found a way to introduce themselves. At the Los Angeles Auto Show on
Dec. 28, 2003, the two founders muscled their way into the Lotus booth, introduced themselves, and invited a member of the Lotus team to drive the tzero.

That same winter, Eberhard went back to AC Propulsion and sketched out a license to use some of the company's technology in the development of Tesla's motor and controller.

With those pieces put together, the new year of 2004 became the time to start pitching to VCs in earnest.

Actually Raising Funds

The thing about having a product that's really "out there" — like building an electric sports car, as opposed to launching a messaging app — is that it screams risk to possible investors. 

In raising their first round in 2004, Eberhard and Tarpenning secured small investments from family, friends, and a handful of VCs, but there wasn't anybody to lead the round, to make the gigantic keystone investment to allow the young company to rapidly start maturing.

But there was this one guy.

peter thiel elon musk early paypalBack in 2001, Tarpenning, being a bit of a space nerd, had dragged Eberhard along to see a PayPal cofounder speak at a Mars Society conference held at Stanford. His name was Elon Musk, and his ideas about what to do in the space industry were strikingly clear. Tarpenning and Eberhard introduced themselves.

By this time in 2004, Musk was already deep into SpaceX, though the company had yet to successfully launch anything into orbit.

Eberhard had previously made a handshake deal with the head of AC Propulsion, agreeing that they wouldn't pitch to the same investors.

elon musk spacexMusk turned AC Propulsion down, so Tesla stepped to the plate.

On March 31, 2004, Eberhard sent him an email.

"We would love to talk to you about Tesla Motors," he wrote, "particularly if you might be interested in investing in the company. I believe that you have driven AC Propulsion's tzero car. If so, you already know that a high-performance electric car can be made. We would like to convince you that we can do so profitably, creating a company with very high potential for growth, and at the same time breaking the compromise between driving performance and efficiency."

Musk replied that evening.

"Sure," he said. "Friday this week or Friday next week would work."

Eberhard and Ian Wright, the third member of their team, flew to Los Angeles, where SpaceX was based, and pitched Musk in his SpaceX office.

The pitch was supposed to be 30 minutes, Eberhard recalled. It lasted two hours.

Eberhard realized that Musk was the first guy he had met who shared his vision for electric cars: Make a vastly superior car, not just a car that sucks less.

A car like that would redefine what an electric car could be. And given the relatively small size of the sports-car market, a new automaker could have an effect on its first at bat, rather than trying to force its way into the crowded economy market.

Then, once the Roadster had destroyed the myth that electric cars had to apologize for being cars, Tesla could move into more accessible price points.

Elon Musk and SpaceXEberhard and Wright walked Musk through their business plan. For all their shared enthusiasm, Wright remembers Musk being skeptical about what the production and design of the car would cost.

Tarpenning was out in Washington, D.C., and he spent the weekend getting peppered with due-diligence questions:

"How do you know you're going to get your partnerships in line?"

"Can you really build the electronics for the proposed amount of money?"

Tarpenning returned to California, and he and Eberhard made a final pitch at SpaceX. Musk said he was in, but they would have to make it quick. His then wife was pregnant with twins, and once those boys came into the world he wouldn't have time to deal with the guys from Tesla. 

The paperwork was quickly drawn up and finalized on April 23, 2004.

Musk led the $7.5 million round and became the chairman of the board.

It was time for Tesla to grow.

Funding

The way Ian Wright describes it, working with Lotus was an education in Tesla's ignorance.

lotus europaThe Tesla team had a long-standing relationship with the English automaker's work. Eberhard and Wright first bonded on a flight to Tokyo where they took turns damning and praising the Lotus Europa, an idiosyncratic 1970s-era sports car they had each owned. 

The New Zealand-born Wright, who used to build and race sports cars back in the day, had come on as the "car guy" for Tesla when he joined as the third member of the team in 2003. Thin, thoughtful, and unavoidably from Down Under, Wright had equal parts Gandalf and Crocodile Dundee. 

As part of the fellowship of Tesla, Wright's biggest responsibility was nurturing the relationship with Lotus. 

The first time he visited the Lotus factory, in Hethel, England, he was amazed by two things. The first was the ingenious way Lotus had managed to intersperse Vauxhall 220s with Lotuses on the assembly line. The second was what a ridiculously difficult project Tesla had signed up for. 

He was shocked when a Lotus engineer told him that it was easier to redesign an engine than remake a door. In what would become a theme for Tesla, seemingly simple parts revealed unending intricacies. You have to fit locks, switches, and windows into the confines of a door, all while keeping rain and wind out and getting that satisfying thunk when you close it. Perhaps most maddeningly, a would-be carmaker has to navigate manufacturing tolerances. 

In car manufacturing, a tolerance is the allowed variation of some measurement in a part, whether it be a dimensional factor such as length or an electrical one like resistance. Part of an engineer's job is to make sure that the car's design will work within those tolerated variations — so that, for instance, the longest length of one part still works when mated with the shortest allowable version of another. 

"All these things that we thought were easy were really not that easy," Wright said. "We didn't know anything about building cars."

What made things harder, of course, was that Tesla was trying to build a new kind of car. The Elise chassis would require tons of modifications — with Tesla's electric powertrain and battery pack included.

The other big task for Wright, who would amiably leave the company about a year after joining, was to form a relationship with AC Propulsion, the manufacturer of the tzero, which was so effective at convincing people that electric cars didn't have to suck. Tesla's original plan was to acquire the company and get its powertrain technology, motor tech, and the management system. The AC Propulsion executives didn't want to be acquired, but they agreed to a license deal instead.

With those partnerships in place, Tesla could start creating cars.

Designing The Roadster

tesla 1/4 clay modelMalcolm Powell had been working as a project manager at Lotus for over 15 years when he walked into a meeting with Eberhard and Wright in early 2004. They were in England to talk about building a car.

Powell couldn't help feel skeptical. While Lotus was always a progressive company, he said lots of people would approach the carmaker trying to make their ill-conceived ideas into a reality.

"Most people outside of the industry have little idea how complex and difficult it is to design and develop a production vehicle, even one using conventional technology," Powell told Business Insider. "Don't forget, at that time, no one was making a high-performance electric vehicle, nor was anyone achieving adequate range. Their product was therefore out of the ordinary." 

And Eberhard and Tarpenning — two dudes who blew up by making an e-book — were unconventional automakers, to say the least.

"They didn't have experience building production cars," he said, but "they knew they didn't have that experience."

After serving as the point of contact within Lotus for Tesla, Powell moved to the other side, taking a job as the VP of vehicle integration about six months after that first meeting. He acted as a bridge between the companies — he knew everything you could about the Elise, and he had worked intimately with the whole team at Lotus. 

In those days, Lotus held a lot of the cards. Tesla was an unheard-of startup; Lotus was an established name in racing. Powell recalls that Lotus didn't want to do anything that might dent the reputation of its ace product.

The Roadster was to be new in a way that almost every other new car was not, Powell recalls, because when GM or Ford or Toyota wanted to roll out a product line, they were limited to a pool of parts from preexisting vehicles.

In that sense, a new car from one of the major manufacturers couldn't be truly new.

But the Roadster — with parts sourced from the dispersed ecosystem of auto manufacturers and Tesla's proprietary technology — was legitimately new.

With that came headaches and opportunities.

How would it look? Equally as important, how would it feel?

The following summer, Eberhard had a clear understanding of what he wanted the Roadster to look like, so he sent out his first call for design submissions.

The proposals that came back were "awful," he recalled. They were all loaded with doodads and thingamajigs that screamed "electric."

No matter how clearly he could picture the Roadster in his mind, he couldn't communicate the vision to designers.

Bill Moggridge. In the fall of 2004, Bill Moggridge, a long-time friend who happened to be a legend in design, had Eberhard over to his elegant, modernist home two doors down from Eberhard in rural San Mateo, California.

The London-born Moggridge, now deceased, was something of an elder statesman of industrial design. He was a cofounder of IDEO, the legendary design consultancy. He's credited with styling the first modern laptop. He served as the director of the Cooper-Hewitt, National Design Museum in New York City.

In his upper-crust English accent, the Santa Claus-looking Moggridge spent two afternoons with Eberhard talking about what he wanted out of the car and the place it would have in the world. 

The Tesla intrigued Moggridge because IDEO had designed almost every consumer product the world had seen, but never a car.

Ignoring the view of the Pacific stretched out before them, the two slowly untangled what this mystery car would look like. After a few glasses of wine, Moggridge suggested a way for Eberhard pinpoint his vision.

"OK, let's consider this axis, from retro to futuristic," Moggridge said. "On one end here's a car that's an electric car and on the other end, here's the car that's futuristic. Where would you want your car to be on that axis?"

Eberhard leaned toward retro. The Roadster needed to say "sports car" the moment you laid eyes on it, plus anything futuristic would put the vehicle in the uncomfortably crunchy territory of the Prius or Leaf.

"Here's another axis, masculine to feminine" Moggridge said. "Where do you imagine your car on that axis?" 

In the middle, Eberhard replied. It should be appealing to men, but it didn't need to be a Mustang.

Another axis.

"Curvaceous or boxy," Moggridge said. "You could look at the classic old Ferraris, which are very curvaceous, and the modern Lamborghinis, which are very boxy." 

"Where do you see your car?" he asked.

"Somewhere in between, but closer to the curvaceous end," Eberhard replied.

While the Roadster certainly leaned toward the future, it was designed to be rooted in timeless forms.

After all that articulation, Moggridge created a presentation. It was "magic," Eberhard said. Moggridge had translated his engineerspeak into something design people could understand.

Eberhard put out another call for styling, and this time people understood it.

Submissions came back, and he knew just the way to evaluate them.

For the company Christmas party, Eberhard invited the 15 other members of the Tesla team, advisers, and their families to a company holiday party at his home in San Mateo County. Aside from Elon Musk, everyone who mattered to the company was there.

Eberhard stripped his guest bedroom of anything but the white walls. On those walls he placed the sketches and computer renderings from the four design finalists. The guests were each given three red Post-it notes and three green Post-it notes.

tesla roadster mockups

He told his guests that red was bad, green was good, and they could put the Post-its wherever they wanted.

Throughout the course of the night, guests drifted down to the guest room, studied the designs, and placed their Post-its.

By the end of the night, one wall was full of green: that of Barney Hatt, then principal designer for Lotus Design Studio.

The Roadster had found its form.

Roadster Barney Hatt

 

The Roadster's First Flight 

By November 2004, Tesla built their first "mule," an Elise stuffed full of Tesla technology. 

Tesla MuleMalcolm Smith recalled that when the time finally came to take the mule for a spin, there was some debate about who should drive. A few people suggested that Eberhard do it, but the CEO thought that JB Straubel, now the CTO, would like to take the wheel. 

In interviews with other employees, Straubel was repeatedly described as a wunderkind. The guy rebuilt an electric golf cart when he was 14. He had cofounded the Aerospace firm Volacom. The MIT Tech Review wrote that "more than anyone else, [Straubel] is responsible for the car's impressive acceleration," the engineer who engineered the Roadster's electronic controls, electric motor, and battery pack.

Pretty fitting, then, that he got the first ride in the first true Tesla.

The car was missing all its body panels, but it had a revised battery pack, software, and hardware.

Straubel hopped in and stepped on the accelerator. The mule rocketed down the pavement.

Everybody stood slack-jawed. 

The wheels didn't fall off, the software didn't crash.

The Roadster, embryonic as it was, could drive, and drive like hell.

"The first fully functioning mule was the real proof of concept and would lead us to the production design," said Smith. "Any time you have some new tech that you're not sure is going to work or not, you get a little bit of that Wright Brothers feeling — it did get off the ground."

That proof helped secure more funding too. A $13 million Series B came in February 2005, led by Valor Equity Partners and Elon Musk.

tesla wireframe 2005

The Roadster Meets The World

In the spring of 2006, Tesla was still in stealth mode.

But it's hard to stay stealthy when you're making something as crazy as a high-performance electric vehicle. The creators of the documentary film "Who Killed The Electric Car" had already come a-knocking, and more buzz was gathering around Silicon Valley.

Though it wasn't his quite his job, Mike Harrigan, who was brought in as VP of customer service and support, realized that the time for staying quiet had passed. Tesla needed to announce itself to the world. It would need to do something spectacular.

A publicity plan was hatched. Tesla hired one PR firm to set up the event and another to wrangle Hollywood stars.

On July 19, 2006, the Roadster had its debutante's ball at the Barkar Hangar in Santa Monica.

For Eberhard, the day was a "complete panic," between setting up the event, getting the whole team arranged, and taking care of the friends and family who had flown in from all over the world for the big day.

It was showtime.

Hollywood responded. The 350-strong guest list included Ed Begley Jr., Michael Eisner, and Arnold Schwarzenegger, who was then governor of California. Everybody who came to the party was told to bring a checkbook. Tesla would be taking preorders for what they called the "Signature One Hundred" — 100 cars sold at $100,000 each with the signature of the company's principles written on a plaque inside. 

At the center of the hanger was a stage. A track looped around the inside of the hanger, went out the door, ran down the airport runway, looped around on a straightaway, then back into the hanger, as if you took a long rubber band, made a rough T shape out of it, and laid it on the tarmac of Santa Monica Airport.

tesla debut partyMost guests got a short ride in the prototype, piloted by Tesla engineers who had put long hours into test drives. 

By the end of the day, both cars were making some alarming noises. 

The drivers were hearing a loud clunk in the back of the car whenever they punched the accelerator. The upper motor mount — which they had built out of magnesium — had broken. You couldn't see it by popping open the trunk; you had to crawl around inside the car.

"The cars nonetheless did a perfect service," Eberhard said. "From the audience perspective they didn't have a problem. Anybody who got into one of those cars had their opinion of electric cars instantly changed."

Stephen Casner was a friend of Eberhard's and a colleague when they both worked at Packet Design, attended the event. Now retired, Casner had a long-time interest in electric vehicles; he had once given Martin a ride in his own EV-1.

tesla roadster debut party 2Both Musk and Eberhard spoke at the event. But Eberhard made by far the bigger impression, according to those who were present.

At the time, Eberhard was Mr. Tesla, Harrigan said. He was confident and knowledgeable enough to inspire a following, but nerdy enough to feel accessible.

Musk, who had nowhere near the cult following that he has today, was still finding his footing as a public figure. His presentation wasn't as free-flowing. He seemed nervous.

"Elon's ability to speak in public and convey the sense of the company was not nearly as good as what Martin had done," Casner said. "I don't know if its a matter of what language is used or colorful phrases. He just didn't seem to be nearly as effective in making people excited and believe in this trend." 

As a result, Casner remembered, Eberhard was the one doing one media interview after another. He did dozens that day — some in front of a camera, some for radio, some for print, with some reporters just listening while he spoke with others. 

In any case, the event worked. 

Within two weeks of the event, Tesla had sold 127 cars, Harrigan recalled.

One of those was Stephen Casner's. On July 28, he and his wife gave Tesla a $100,000 check to become "Signature One Hundred Members," which meant they had a reservation for one of the Signature One Hundred special-edition Roadsters.

Tesla congratsThey received the following thank-you note from Tesla:

Congratulations on becoming a member of the Tesla Signature One Hundred

You have joined an elite circle of automotive visionaries who have chosen to reserve the world's first high performance, electric sportscar. 

We look forward to delivery dates in summer of 2007 and will keep in touch with you on a regular basis regarding the status of the Tesla Roadster as well as Tesla Motors company updates. 

As a Signature One Hundred Member, we welcome you to the Tesla Motors Family

The note was signed by Eberhard, Tarpenning, and Musk.

Meanwhile, the media plan appeared to be working.

tesla congratsHarrigan remembered putting together three full binders of clippings. He said the company was careful not to limit itself to the automobile press but also work hard to get attention in financial magazines like Fortune and landed a massive, splashy spread in Wired. 

The press was glowing. CNET reported that "as soon as the driver hits the accelerator, you are thrown back against the seat." The Washington Post raved "This is not your father's electric car. The $100,000 vehicle, with its sports car looks, is more Ferrari than Prius — and more about testosterone than granola." 

The New York Times told readers that Tesla was making a car that was "very specialized, very expensive and very, very fast."

Eberhard was becoming a star. He was featured as a face of Research in Motion's campaign for the BlackBerry Pearl in 2006. His claim to fame, according to the ad, was that he "created the first electric sports car." 

While the media attention may have been good for Tesla, it left Musk feeling neglected. 

In an email to Harrigan on July 18, 2006, he wrote that he would "like to talk with every major publication within reason."

He continued:

The way that my role as been portrayed to date, where I am referred to merely as 'an early investor' is outrageous. That would be like Martin [Eberhard] being called an 'early employee.'

Apart from me leading the Series A & B and co-leading the Series C, my influence on the car itself runs from the headlights to the styling to the door sill to the trunk, and my strong interest in electric transport predates Tesla by a decade. Martin should certainly be the front and center guy, but the portrayal of my role to date has been incredibly insulting.

I'm not blaming you or others at Tesla — the media is difficult to control. However, we need to make a serious effort to correct this perception.

Two days later, after The Times ran its write-up of the Signature One Hundred event, Musk felt slighted again. 

"I was incredibly insulted and embarrassed by the NY Times article" — he wrote in an email cc'd to Eberhard and Harrigan on July 20, 2006 — "where I am not merely unmentioned, but where Martin is actually referred to as the chairman. If anything like this happens again, please consider the PCGC [public relations firm] relationship with Tesla to end immediately upon publication of such a piece. Please ensure that the NYT publishes a correction as soon as possible." 

In a column about Tesla a week later, the paper of record gushed that "Martin Eberhard, the company's chief executive, recognizes that new technologies usually start out as high-end products. He and his team are making their car the newest hot gadget, a status symbol. If rappers and football stars buy them, maybe the company can make a dent in the market."

There was no mention of Musk.

"The first time we really bumped heads was over that press coverage of the debut," Eberhard said. "We had technical disagreements that we worked through, and it was always very collegial. We would work through our opinions and come to a conclusion. That was the first time where it was this emotional." 

Shortly thereafter, Musk took Harrigan aside, letting him know that if he wanted to keep his job with Tesla, he'd have to start getting him some recognition.

A Bump In The Road

Eberhard thought that Tesla would start shipping the Roadster in 2006, ramp up to 500 cars by 2007, and be profitable by 2008.

He was off by a few years. The Roadster wouldn't ship until February 2008.

In October 2006, it seemed to Musk that the Roadster was at a crossroads: Tesla could either "sacrifice a six month first mover advantage in a market that is like the Internet circa 1992 (but slower moving) or focus every bit of energy on getting our product right," he said in an email. 

"We have a tremendous number of difficult problems to solve just to get the car into production," Eberhard wrote to Musk that November, "everything from serious cost problems to supplier problems (transmission, air conditioning, etc.) to our own design immaturity to Lotus's stability. I stay up at night worrying about simply getting the car into production sometime in 2007." 

When he'd originally promised a 2006 delivery date, Eberhard said, the Roadster was a lower-risk proposition. The original plan was simple: Tesla would supply the drivetrain components for Lotus to build. Production would be low cost and low friction. As Smith remembers, the idea was to reduce cost and headcount by sourcing as complete a vehicle as possible, then adding a few pieces of swank technology and finishing the car. They'd throw on a few body panels and make sure it didn't look like a Lotus.

But that didn't happen, thanks to what Smith called "elegance creep." They could keep making the car a little nicer, so they did.

The original plan called for Tesla to be responsible for five or so subassemblies in the car — discrete chunks of car that come in complete and are bolted on. Tesla would be in charge of the battery-pack subassembly, for instance, then Lotus would take care of most of the chassis (wheels, tires, shock absorbers) and Tesla would bolt on the parts.

But instead of Tesla being responsible for five assemblies, it wound up taking care of hundreds of them.

The complications began piling up.

tesla custom headlights

They decided to go with a carbon-fiber body instead of a polyester glass composite. At Musk's request, they lowered the doorsills — the lowermost part of the door — to make it easier to get in and out of the car. They switched out standard headlights for bespoke ones. Musk thought that the seats were uncomfortable, so they were retooled. Musk didn't like the material of the dashboard, Eberhard recalls, "and wanted something less cheap." Then there was the transmission, which got delayed again and again. As Musk put it, the transmission "is not an inherently difficult item, but if you have two suppliers screw the pooch on you," then you're looking at some tardiness.

"Each of these is a reasonable decision," Eberhard said. "You have to consider that it's going to cost more money and cost on the schedule, and that was never accounted for." 

With all those switches, Tesla became responsible for the entire supply chain of a diverse set of automobile ingredients.

"We had to figure out how to supply hundreds of components for a company in England by a team in Silicon Valley that had never done that before," Eberhard said. "That was the hardest thing that I didn't expect." 

While all this was going on, Eberhard realized that Tesla would have to switch its bookkeeping to the enterprise software management system SAP, a project he recalls as a "bloody nightmare." All the while, Tesla rolled along without a chief financial officer. Between those factors, the finances at the company were getting "very murky," Eberhard said. 

"I had never run a company that was getting that big," he added. "It was time for us to bring in some professional management capability."

Over dinner with Musk in San Carlos the following January, the night before the board of directors meeting, Eberhard floated the idea of bringing in a new CEO, pointing out that sorting out the company's financial picture and getting SAP up and running was beyond his skill level. He couldn't pull SAP together because of its complexity, and he couldn't get a handle on costs because SAP wasn't working. 

And, oh yeah, there was the challenge of running the organization, which had grown to 140 people.

The next day at the board meeting, Musk and Eberhard pitched the idea of bringing in a new CEO so that Eberhard could focus on product, particularly the next car, codenamed "Whitestar," what we know today as the Model S sedan. 

Eberhard received a lot of support. 

"Several board members thanked me for my service thus far, and encouraged me to remain with the company in a technical and visionary role," he recalled. "It was a completely friendly discussion, with a couple of speeches from board members about how it was very much the normal course of a startup for the entrepreneur-founder to move into a different role as the company grew. Someone on the board cited Google as an example."

That same month, Musk traveled to Lotus Engineering headquarters to check on the progress of the Roadster — without Eberhard. According to Powell, the purpose of the visit would have been to "give Lotus confidence in the financial commitment so that Lotus would continue supporting the program." 

"I'm sure you can imagine I find this a rather awkward situation where Elon has asked for Lotus' own view of the production timing of the project," Lotus Engineering director Simon Wood subsequently wrote to Eberhard.

According to Lotus, which bore much of the responsibility for the success of the Roadster and Tesla as a whole, the car that would change the world was already three months behind schedule.

In his presentation to Musk, Wood noted that Lotus was worried about the number of "concerns," or outstanding issues, with the Roadster, from production design to procuring parts to reliability testing. While 94 had already been taking care of, 846 remained incomplete in the tracking system.

Musk's voice grew more urgent after the visit to England.

elon musk bill richardson"There are several burning Roadster issues that need Martin's attention right now," he wrote in an email on Jan. 24. "We have slipped delivery significantly already and are at risk of slipping even more. I feel strongly that Martin should minimize any optional activity, particularly low to moderate value PR and finance meetings, and focus on company execution, which will have a major effect on our financing and valuation."

Musk said the greatest value he saw in hiring a CEO is that it would allow Eberhard to concentrate on making the Whitestar and future models "superlative."

Stress was building — as is perhaps to be expected given the magnitude of Tesla's ambitions — but, fortunately, Musk and Eberhard were still on speaking terms.

"We certainly disagree sometimes," Musk wrote to Eberhard, "but 90% of the time are on the same page or can get there with a short discussion." 

But according to employees who worked at Tesla at the time, Musk himself bore some responsibility for the Roadster's delays. While he had a keen eye for styling and always offered constructive feedback, he was rarely present in the office — which meant that his infrequent dictates created chaos. 

"Musk wasn't the CEO, and he wasn't the president," Malcolm Smith, the VP of vehicle engineering, told Business Insider. He would "sweep in every few weeks" to see the development, learn the details, then want changes for a variety of reasons. And disrupt the workflow. 

"It wasn't the most efficient way of working, because the development teams and the marketing teams moving along trying to get the job done," Smith said. "It was three steps forward, one and half steps back." 

Tesla employees cited the doorsills, the door handles, and the seat as the primary Musk-related delays. 

Powell said that the biggest challenge was the doorsill. 

Doors, as we now know, are rather complex. 

The shape of the aluminum chassis made getting in and out of the vehicle difficult, and Musk was adamant that they needed to lower the side rails by three full inches, Smith said. The original design required some yoga-style contortions on the part of the driver. If you had the ragtop on, you had to get in butt-first, fold yourself over your legs, get your head under the ragtop, and swing your legs into the footwell. Pretty hard to do gracefully.

Elon had spent some time with one of the mule prototypes, and Smith recalls that he was really trying to push the car into a swankier space — more accessible to potential buyers who were used to more elegant cars. 

"This was going to be a $100,000 car," Smith said. "In that marketplace you're dealing with nicely refined vehicles, yet we're forcing our users to go through this gymnastics exercise." 

Still, the structure of Elon's involvement made it a difficult situation to work in. While employees say that his reasoning for making changes was nearly always quite sound, he wasn't able to deliver his feedback in real time. The feedback came in chunks. 

Meanwhile, Musk had heeded Eberhard's request to move out of the CEO role. Musk emailed about getting the CEO search started in earnest in February 2007. The executive search firm Russell Reynolds was engaged to pull in a successor.

But none of the candidates were good enough. And neither, apparently, was Eberhard.

Emails indicated that on June 13 he began receiving calls from reporters asking if Tesla's board was planning to hire a new CEO to replace him. 

The "best strategy would be to get out in front of this and embrace it, just as Larry and Sergey did at Google," Musk advised in an email. 

"I would be happy to correct the perception that you are being fired," he wrote later that day. "The objective fact is you brought up the CEO search yourself several months ago."

In August, Eberhard was speaking at a conference put on by the Motor Press Guild, the trade group for automotive magazines, when he got a call from a nervous-sounding Musk.

michael marksThe chairman had some tough news for him: Michael Marks, the former CEO of the manufacturer Flextronics and early Tesla investor, was taking over as CEO.

The Tesla board had held a meeting without him, Eberhard said, and decided that it was time for him to go.

"There was no discussion," Eberhard said. "I didn't get to hear what they said. I didn't get to defend myself. I felt totally stranded." 

Eberhard had an uncle who was a lawyer, so he sought some insight from him. He learned that the board meeting had been held in violation of the company's bylaws. So the board agreed to have another board meeting via conference call so Eberhard could actually step down. 

On Aug. 8, 2007, Eberhard resigned from his executive position, taking the title "president of technology." 

Marks became the new CEO. 

"I never figured out what was said about me to those people," Eberhard said.

Though he stayed on the board and remained on staff with the company, Martin was off everything but troubleshooting and tending to peripheral issues. 

He'd been shut out of the company he founded.

The whole exchange was classic Musk, said Harrigan, the VP of customer service and support who would become the VP of marketing.

"[Musk] is the kind of boss where day to day you don't know if you have a job or not," he said. 

"Once he's convinced that you can't do the job, there's no way you can convince him back again," Harrigan added. "That happened many times to many people, and that's what happened with Martin. Once he determined that Martin couldn't be the CEO of Tesla any longer, that was it. He was fired."

The Roadster Is Born

condeleeza rice tesla

The divorce between Eberhard and Musk got messy — suits and countersuits were thrown in either direction.

It was messy inside the organization, too. 

"There was a lot of turmoil after Martin left, " Harrigan said. "Everybody knew Marks was a temporary CEO until we supposedly found the right guy. He didn't know anything about electric vehicles or our business — he's manufacturing guy. He didn't try to do a lot of house cleaning. He just ensured that the company kept running."

Michael Marks had made a name for himself running Flextronics. In the 13 years he served as CEO, he expanded the company into 35 countries, made 100 acquisitions, and grew the manufacturer's annualized revenue from $93 million to about $16 billion. Like Eberhard and Musk, Marks was the kind of guy who could walk into a room and command everybody's attention. With a forelock of dark brown hair, Marks was your classic California executive. You could work with him for years and never see him wear a tie.

He had invested about $2.5 million in Tesla in 2007, simply because he had worked with Malcolm Smith at Flextronics, and stopped by to visit every few months.

Earlier in the summer of 2007, Musk had asked if he'd come in and serve as interim CEO. It wasn't going to be an easy gig.

"Clearly the cost of the product was going to be well beyond the opportunity to make any money," Marks told Business Insider. Plus, projections were being missed on a regular basis.

"That created a lot of distress in the company," he said, and so "Elon was concerned and asked if I would be willing to come in and stabilize it. I had made an investment in the company and it was obvious that my skill set would be valuable there in the near term." 

Marks was never an elected officer of the company. He didn't take any pay, he never signed any paperwork to be the executive, and he wasn't officially "hired to be the CEO," he said.

The story of Eberhard's exit is the story of Silicon Valley, Marks said.

"Martin is a very good technical guy, and he had a vision, but he wasn't a particularly good CEO," Marks said. "But that's not the least bit unusual. Martin is an engineering visionary, not the guy to run a business. If he was, he would have done the things I did. He came up with a lot of the technical aspects of the car. Most guys who can do what Martin could do aren't very good at running businesses. Maybe they should have made that move earlier.  The company wasn't getting the best use out of him, he was spending a lot of time running the business where he wasn't well equipped."

Marks likened his time at Tesla to a relay race: In the months he helmed the company, he did what he had to do to move the baton forward before passing it along — as Eberhard did before him. 

"When I got there, the economics, the business structure were terrible." Marks said. "If it wasn't terrible, they wouldn't have brought me in." 

Marks said he did three things for the company. 

First, when he arrived that summer, Marks learned that Tesla was planning on bringing $30 million worth of materials to build the car in their California office, even though the product design wasn't finished yet. Realizing that disconnect, Marks promptly killed the shipment.

Second, Tesla had started doing R&D for other companies, just like Lotus Engineering did. But Tesla still didn't have its own car, so that had to go, too. 

Third, within a few weeks of being hired on, he got all the executives in a room together and created what became known as the "Marks List," a tally of 30-some items that needed to be completed before the Roadster could be shipped. Then each item was assigned its own caretaker on the executive team, and weekly meetings were initiated to make sure that all those things got done.

"This is how you manage," Marks said. "I'm no rocket scientist. I had to get my arms around what I needed to spend my time on. Eventually those problems all got solved."

ze'ev droriMarks was replaced by Ze'ev Drori, the former CEO of car-alarm maker Clifford Electronics, on Nov. 27, 2007. 

"There is a lot of activity, and a lot of things to be done," Drori said in an interview two weeks after he took over. "And we are doing it. We will get the car out there into the hands of our customers."

He promised that Tesla was on schedule for shipping the Roadster in the first quarter of 2008.

Regular production started on March 18, 2008.

In keeping company style, Drori announced it in a blog post.

"Our key focus with the Roadster will be on gradually ramping up our production in a deliberate and controlled manner, reaching a rate of over 100 Roadsters per month early next year," he wrote. "With this milestone, the Tesla Roadster is the only zero emission electric vehicle in production today."

The Roadster, like the Vauxhall VX-220 and the Opel Speedster before it, was slotted into the production schedule at Lotus.

Stephen Casner had plunked down the dough to snag No. 33 of the Signature One Hundred series back in the summer of 2006. It would finally be delivered in the fall of 2008.

That October, he and his wife flew to the UK to see his car as it was being born. Eberhard helped arrange the tour with the Lotus team.

They arrived in Hethel about 10 o'clock for the hour-plus tour. 

"It normally takes about two and a quarter days to complete the assembly process," Casner wrote in a blog post about his trip. "About 12 Roadsters get started down the assembly line each week, and Tesla is steadily ramping up production starts. The number of vehicles finishing the line varies depending on parts availability, quality controls and inspections, planned stops and other factors." 

Lotus had a test track just beside the factory.

That's where Casner and his wife headed next.


roadster assemblyCasner got in the car.

The driver asked him if fast driving made him feel concerned. 

"Don't hold back," Casner replied.

And they were off.

"I think we got up to about 115 on the straight," Casner said in the blog post. "This car sticks like glue in the corners. Coming around to the skid pad, he intentionally threw the car into oversteer to demonstrate recovery."

After about 15 minutes of careering around the test track, they were done.

"I enjoyed this immensely, and I only wish I had the time and opportunity to develop some of that driving skill for myself," Casner wrote. "What I took away from this demo ride was that there is a significant margin between this car's limits and my own."

Casner's Roadster would meet him in California on Oct. 31, 2008. 

He's been driving it ever since. 

casner roadster

The Musk Era Begins

Drori stayed on as CEO until October 2008, when Musk took the helm and fired a quarter of Tesla's employees. 

By that time, Musk had invested $55 million in Tesla himself.

elon musk 2008

"I've got so many chips on the table with Tesla," he said in an interview. "It just made sense for me to have both hands on the wheel." 

By May 2009, Tesla had recalled 75% of its Roadsters made between March 2008 and April 2009, promising to send technicians to people's homes to fix loosened bolts that were critical to handling. 

The car's dependability was leaving a few of those high-profile customers disappointed.

George Clooney told Esquire he ended up selling his.

"I had a Tesla," he said. "I was one of the first cats with a Tesla. I think I was, like, number five on the list. But I'm telling you, I've been on the side of the road a while in that thing. And I said to them, 'Look, guys, why am I always stuck on the side of the fucking road? Make it work, one way or another.' "

Musk, who by this time was being treated in the media as the love child of Tony Stark and Steve Jobs, had the perfect response.

"In other news, George Clooney reports that his iPhone 1 had a bug back in '07," he tweeted.

In 2010, Musk would navigate Tesla all the way to filing a $100 million initial public offering. The stock promptly went bonkers.

The Future

On Oct. 1, 2014, Musk sent out a provocative tweet to his 1.2 million followers.

"About time to unveil the D and something else," he said, igniting a firestorm of poorly told penis jokes and automotive speculation

What could it be? Tesla had taken long strides in making good on its proposal of delivering a supercar that changed everyone's minds about electric vehicles with the Roadster, then making a more affordable sedan in the Model S. The Model X SUV is next on the line-up — originally scheduled for 2013, then delayed to 2014, then delayed again to early 2015

The unveiling happened at the Hawthorne Municipal Airport in Los Angeles on Oct. 9. 

Tesla D Three Quarter

The tech, business, and automobile press all swooped in to see Musk do the honors, with some assistance from a gigantic robotic arm that swung the skeleton of the new car around. 

Social analytics firm Crimson Hexagon told Business Insider that there were more than 7,500 tweets about the event, with the top topics being "Model D Car," "New Tesla Model D," and "Elon Musk."

There were 377 news articles published about the event within a day, according to LexisNexis.

The spotlight was entirely on Musk, who sent the thousands assembled into a roar when he appeared on stage.

"The whole thing felt more like a concert than a product unveiling," Ashlee Vance wrote in Bloomberg Businessweek.

Musk was the rock-star solo act, sending the crowd into stitches with his newly discovered easygoing style.

"There's been a lot of speculation as to what the D stands for," Musk said. "You'll notice that my pants have Velcro seams."

The crowd howled.

Then he got serious.

Tesla D Getty 2"The D stands for Dual Motor," he said. "Motor in the front, motor in the back, hence the dual nature of it."

And hence the insane speed: the D is a sedan that goes 0-60 in 3.2 seconds, same as a McLaren F1 supercar.

The media ate it up.

Our headlines in Business Insider were representative: "ELON MUSK REVEALS TESLA D SUPERCAR, PLUS AUTOPILOT FEATURES" and "Watch Elon Musk Unveil The New Tesla In True 'Iron Man' Fashion."

Though Eberhard got the invite and still holds stock in the company, he skipped the festivities.

"I don't pay attention to Elon's superlatives," he said.

The two no longer speak.

Eberhard can't say what exactly he was doing that day. He thinks he read about the launch online with his coffee the following morning.

Meanwhile, Musk had become quite the showman.

"This car is nuts," he said during the reveal. "It's like taking off from a carrier deck. It's just bananas. It's like having your own personal roller coaster."

Even though the Model X SUV was just pushed back again to late 2015, Musk insisted that the Tesla D is going to ship in February. And it just might.

In true Tesla fashion, the performance modes on the D are as unconventional as they are maximal.

"In fact, in the option selection, you'll be able to choose three settings," Musk said. "Normal, sport, and insane."
  Tesla D Speed

SEE ALSO: 9 Books That Elon Musk Thinks Everyone Should Read

Join the conversation about this story »

11 Nov 22:07

Getting A Leg Up On Negotiations: Tips for Small Business Buyers

by Bob House
Every buyer wants to make sure they are getting the best deal possible when purchasing a small business. Understanding a few basic negotiation tips can help bring the asking price down to an acceptable level.






11 Nov 22:06

Your Guide to Insight Selling Success

insight selling

There's been a bit of a gold rush around the term "insight selling" in the last several years. Research from a variety of sources, including RAIN Group, has confirmed a simple fact:

Buyers buy from sellers who are sources of ideas.

So now everyone's trying to do it.

But the cold reality is that most sellers don't bring new and valuable ideas to the table. In fact, only 39% of executives say that meetings with salespeople are valuable and live up to expectations.*

So what do you need to do to provide real value to buyers?

In this new 22-page guide, Mike Schultz and John Doerr, Presidents of RAIN Group and bestselling authors of Insight Selling answer this question. They share tips and strategies that will help you drive change and win more sales right away.

Download Your Guide to Insight Selling Success now.

11 Nov 22:06

Marketed offering by Ag Growth may have led to higher equity price

by Barry Critchley

It’s a combination of art and science that comes together as one number, the price an issuer demands before it will sell stock in an equity offering.

There’s lots of tension: there are stresses between the buyers and the issuer and between the issuer and the underwriters, given the financings are done on a bought deal basis, meaning the underwriter wants to get off its liability quickly. Accordingly the natural inclination is to price low.

Those tensions were on display Tuesday when three issues – two by real estate companies and another by a manufacturer of grain handling equipment – came to market. And despite a variety of discounts – the difference between the issue price and the stock’s previous close – all sold well.

Of the three, Ag Growth was the best performer as its share price closed up $2.05 on the day at $54.04, the highest in 3.5 years. That gain came after the market digested $45-million worth of stock – done in the form of subscription receipts – and $45-million of 5.25% convertible debentures.

And Ag Growth did well because investors reacted positively to its $210-million acquisition of VicWest’s Westeel division. While that deal was complicated — Kingspan Group bought Vicwest and then sold the Westeel division to Ag Growth – it was a definite boost for Ag Growth. For instance, management termed the acquisition “strategic” and noted that the merged entity “provides the scale to compete against large, global peers.” The combined entity will have a greater product range serving more markets with significant “sales and manufacturing synergies,” estimated at about $5-million.

The “transaction generates significant and immediate accretion on the basis of funds from operations per common share and earnings per common share for AGI shareholders, before synergies.” In other words, good news all round.

Given the market’s reaction and given Ag Growth’s view of the acquisition, why wouldn’t Ag raise capital in some way other than through a traditional bought deal done at a 3.1% discount to Monday’s market close?

Since we were unable to get in touch with Ag Growth – its Winnipeg head office was closed for Remembrance Day – we are left to speculate. Here are some possible explanations:

• it wanted certainty about the net proceeds it would raise from the equity financing, an objective that can be only be achieved via a bought deal;

• given that three parties were involved with the acquisition, the seller wanted certainty, a requirement that also demanded a bought deal;

• it didn’t want to take the risk of completing a marketed offering, whether one done on an overnight basis or over a period of a few days. A marketed offering would allow the issuer to explain the merits of the acquisition with the hope of obtaining a higher equity price. There are many examples where issuers, after a major acquisition, decide to delay raising equity until the market has had time to fully digest the acquisition and then sell higher priced shares;

• it didn’t want to negotiate a short term acquisition facility.

“Issuers make choices and assess trade-offs,” noted one banker. “After the fact they should have done a short equity bridge. But what they did [at the time] was judged to the least cost alternative.”

11 Nov 22:05

5 Ways To Leverage An Analyst Report For PR And Marketing

by Meredith L. Eaton

5 Ways To Leverage An Analyst Report For PR And Marketing image tabletbusiness 1024x768.jpg 600x450

Analysts are often seen as some of the most credible influencers in any given field. Their vendor neutrality and broad knowledge of market players makes them a reliable source on industry trends, developments and projections.

That’s why commissioning a report or whitepaper to help highlight your company or client’s industry message, often on best practices to solve business pain points (without an outright company endorsement), can be extremely beneficial.

But, once you have the report in hand, what can you do to promote it to the right audience?

Here are five ways that can provide a good starting point to PR and marketing communications teams:

1. Influencer Relations

The analyst report is likely to be broken up into digestible sections that highlight various industry pain points and ways that companies are working to solve them. These sections are probably backed up supporting figures or use case examples, too.

These examples can provide PR teams with a plethora of pitch topics that can inform and inspire the wider media community to write about the subject matter. And, with the analyst report as a supporting piece of collateral, journalists may even seek to interview the analyst for additional commentary and hopefully link to the report itself.

2. Thought Leadership

Creating a byline or contributed article from the report can be a great way to promote the analyst’s message. You can also link back the full paper to showcase a credible source on the issue(s) or drive readers to a landing page with the report for lead generation. By placing the byline in a respected, third-party media outlet, you’re able to increase visibility even further. Another option is to post the piece on LinkedIn as a blog post to help establish yourself as an influencer and reach a dedicated business audience.

Another option is to develop a webinar on the topic, perhaps teaming up with the authoring analyst firm to moderate and even have a customer contribute to the webcast. The recording of the webinar can also be used on a separate landing page to drive leads and offer more multimedia fodder on the topic.

3. Social Media

Beyond promotion of the report and any associated collateral on social media channels (both corporate and individual accounts), sponsored social promotions are also an option. Promoted Tweets on Twitter and Sponsored Updates on LinkedIn can help get the report in front of targeted industry audiences.

4. Visual Content

With access to a digital agency or content creator, a report – especially one with a lot of compelling statistics – can easily be turned into an infographic, informational video or other kinds of eye-catching multimedia that may be more suitable for other platforms like Facebook or Google+.

Beyond digitally animated options, companies could opt for a “talking head” video that features an executive – perhaps teamed up with the report’s authoring analyst –who discusses the trends brought to light in the paper.

5. Marketing Support

Beyond a press release and gated landing page for the report, the marketing team can work to distribute the link to the paper and other collateral through newsletters or email campaigns to customers and prospects. This will help enhance sales team efforts and drive downloads. In this way, a report won’t just help build brand awareness, it can actually help drive business revenue as well.

11 Nov 22:05

Customer Service & Social Media: Tools, Analytical Wealth and Brand Perception Decoded

by Apeksha Harihar

Social media customer service is fast moving into mainstream enterprise strategies owing to the hype created amongst brands. Customer relationship management had been an age old concept for brands wherein the brand resolved customer issues and complaints after a product or service was bought. Social Customer Relationship Management (SCRM) on the other hand is creating a balance in the social media ecosystem, between marketing and other departments of a business, while also solving customer issues.

The SCRM landscape across all sectors has become a major challenge in terms of building sustainable strategies and successfully entrusting consumer trust. Social networks are proving to be a turning point in a brands marketing cycle and encouraging enterprises to accept and utilize the concept of social business. I would define social business as “An integrated method within a business that brings together public relations, sales, marketing and HR to build together a simultaneous relationship with a social user.”

SCRM

The traditional customer brand score worked on how much an average customer purchases. However, the latest score is calculated by combining the spending behavior with social engagement.

It is true that every brand has a unique brand persona. It is also true that every brands customer requires a different set of messaging. Hence what might work for one brand might not work for another within social strategies. There could be a push for humor or a motivation to interact. There could be a serious set of customers and there could be pop culture customers. Hence, best practices must be developed by each brand individually to attain quality conversations that suit their customer needs.

Current challenges within the industry:

Company-wide shift

Ignorance towards the concept of social business, therefore inability to create a response funnel narrowed down through departments.

Possible Solution – There has to be a preference for communication while sifting through an information overload. Also an eye for detail and acumen for judging inflammable conversations that can hamper the brand image. For instance the recent Amul fiasco was a clear case of right judgment by a brand after analyzing the impact a user post could get. Amul could have faced a social media crisis and a damaged reputation if the brand did not take the risk of explaining itself on the official FB page at the right time. It shows the brand had an integrated approach towards social CRM which involved the public relations and marketing teams collaborative inputs.

Adjustment in brand speak

An accustomed attitude to create FAQ based customer service in social media, resulting in template lines which fail to satisfy a customer often. Brands must alter their style of speaking to actual conversations.

Possible Solution – The brand must personally monitor what consumers are talking about it else FAQ lines might prove to become examples of social media bloopers. For instance #CCDSucks had become trending hashtag when an offline incident at Chennai CCD store was magnified on social media by a group of influencers. In this scenario if the brand had used FAQ lines the situation could have become worse. Instead the CCD graciously apologized.

Hence the brand humanized its conversation and the talks eventually died down.

Technologically backward

Inefficient tracking and lack of monitoring skills leads to delayed responses resulting in inflation of the reach and impact of a tweet or post. In my last article I wrote extensively about command centers which can be a great development within the country to equip brands with faster solutions in the domain of SCRM.

Possible Solution – The vast amount of information cannot be processed and digested manually for analysis. Hence the need for technology is the key to quick problem solving methodology. Example – Socio by Tech Mahindra and Aegis LISA are tools that enable measurement of social media engagement.

Aegis LISA provides the ability of listening, interacting, socializing and adapting with the online community of a brand via a single social media solution platform. The tool was also recognized at the 2013 Frost & Sullivan North America Growth, Innovation and Leadership (GIL)Awards Gala. It clearly focusses on integrating social and digital media.

SCRM Tools:

It is necessary to select the right software to support CRM strategy of your organization.

SCRM tools can be categorized into technology, agent and process based tools. The technology should support automated listening and advanced analytics to identify opportunities, consumer behavior patterns and trends. It should also offer alerts which support campaigns, engagement and escalations. Technology based tools should also offer workload distribution capabilities to use the right kind of resource for every conversation.

For instance, Tech Mahindra’s tool SOCIO allows you to crawl, analyze and tag posts, respond to users, monitor potential crisis, manage influencers and create business intelligence.

To ascertain customer oriented approach within a company, it is essential to deploy technologies, talent and processes needed in social CRM, through an experienced partner. Fortunately, such outsourced providers offer better SCRM capabilities including a great amount of knowledge support. The use of such tools leads to intelligent conversations, fruitful for the company and customer which eventually boost’s growth in a company.

The three interaction modules of SCRM

Brands, followers and the follower’s friends are largely the three players within the SCRM framework. Interactions happen at 3 levels i.e. brands to followers, followers to friends and followers to brands.

While followers to brands interaction, whether positive or negative is trying to break the traditional wall between them and is more of a relationship building method, brands to followers is still a robotic activity. Hence, a huge gap between the two interaction modules results in personal conflict of interest.

The third kind of interaction, followers to friends is one of the most powerful methods. However, this is being leveraged by brands through contests, campaigns and in the interim, customer service is completely lost. Ensuring that followers indulge in brand recommendation, which is then communicated to friends should be the target of a brand on social media.

Cognizant’s recent report on Moving Beyond Social CRM with the Customer Brand Score says:

“The much talked about customer-centric model and 360-degree customer view are possible when external data is mapped with internal customer data and combined in an integrated database.”

Building a CRM strategy

A CRM strategy should encompass multiple layers which include CRM goals, measurement strategies, a communication plan, various mediums, content strategy, tools and an evolving attitude. The objectives could be creating a sense of transparency, nullifying complaints of viral nature, gaining visibility or analyzing customer behavior.

Once the objectives are set, it is time to build a concrete strategy. You should map your existing sales and CRM process and integrate it with social CRM. Timing and relevancy is one of the key factors for success. But before this, you need to know what kind of data you have and what you need to solve a customer complaint on social media. Segmenting you audience, understanding their concerns and then acting to accomplish their loyalty should be the customer experience journey that transforms as an output of your strategy.

Building and nurturing a team that is equipped in terms of knowledge and skills is almost equally significant as grabbing the right tools off the shelf.

Critical strategies that you could get some inspiration from:

  • Regularly engage and get closer to your influencers. They are the ones who will help you out of a crisis situation. They must be activated during a PR crisis, product launch or during an important milestone. You can do so by rewarding them, creating privileged groups or lists for them and put across a human face so turn them into evangelists.
  • Try not to feed trolls. This situation must be avoided as much as possible. A troll is someone who posts provocative message to get a response from other users. If you as a brand post a rude message, you might land up in this trap.
  • Set expectations and let your customers know what they can expect. The timing of complaint solving should be clearly mentioned within descriptions of platforms. Also, the turnaround time of a reply is a must.
  • Strategize to handle a crisis. A plan must be in place to handle the situation whenever it arises. Protocols must be clear among the staff members, action should be taken to get immediate attention of the concerned department and mock crisis situations must be created and tested.
  • Evaluate and measure the volume of mentions. Only then will you be able to estimate the level of preparation needed to handle these issues.
  • Implementing an anticipatory service should be part of the plan. Similar to how a chess player anticipates his opponent’s moves, companies should try and brainstorm into customer psychology and predict their future requirements. They should have a proactive approach to social media customer service. For instance, airline companies should proactively tweet about flight delays instead of waiting for a customer tweet.

Understanding and talking to a social customer

Are the consumers of today facing a new syndrome called Consumer Attention Deficit Disorder? Well, it seems so, considering consumers jumping on the platforms for the smallest of things. Social customer of today is hardly understood by brands. Do not mistake any customer for not being influential.

These customers can be segmented into advocates, influencers, passives, dissatisfied, implacable, detractors and non-customers. The brand should then look at strategizing for each of these segments. For instance, create a win back strategy for the dissatisfied customers, an engagement strategy for the passives and incentivizing strategy for advocates and influencers.

After the purchase point, any consumer is likely to post a negative or a positive review, post a picture or a video and spread a message about the brand. As a brand, you must acknowledge each and every mention received. In this age and day, strangers online are trusted more for their reviews than what the brand tells them.

The most mesmerizing quality of social communications hence is speed. Everyone is thrilled about the speed at which information travels on social networks. If the brand cannot keep up with this speed, it is losing out on building trust online.

Also a brand has to keep in mind that attrition rate is highly dependent on the satisfaction from customer service received. Hence all the channels of communication should be streamlined as users have the power of social media platforms to spot and publicize the discrepancies.

Hence, ignoring the social customer can be one of the biggest mistake a company can make.

“Connecting with customers and building communities takes more effort and time than typical social media acquisition strategies.”

Social CRM takes immense time and relationship building efforts. Therefore remember, nothing changes overnight.

11 Nov 22:05

Forget the Marketing Funnel: Map Your Content Along a Straight Line

by Bill Faeth

Creating Marketing Content to Match Each Stage of the (Linear) Buyer’s Journey

Forget the Marketing Funnel: Map Your Content Along a Straight Line image Mapping Your Content.jpg 300x200Mapping your marketing funnel to match the sales cycle probably isn’t a new concept. With a SMarketing funnel in place, you knew every piece of content you created had a specific purpose. Is that SMarketing funnel still doing its job? Have you seen an increase in leads, or do you spend all your time thinking in circles?

Rather than thinking in circles, maybe you should start thinking in a straight line. Sure, we want our buyers to come right back for more, but when they do, will they start back at the beginning? No, and that’s why they don’t need to be funneled through the awareness stage again. If you’re not providing what they need, they may find it on your competitor’s website. It’s crucial to kick this cycle to the curb.

At every organization, buyers pass through three stages before making a purchase:

  1. Awareness
  2. Consideration
  3. Decision

The length of these phases can vary considerably depending on the buyer personas, price of the products, and other factors. However, the presence of these stages is a universal phenomenon across all industries. Here’s how to start matching your content marketing to the three main parts of every buyer’s journey:

Awareness Phase

As you might have guessed, this is pretty much the same as the awareness phase of the buying cycle. Potential customers have just recently become aware of a potential problem. That problem hasn’t yet become a pain point, but with a little bit of the right information, it easily could.

Most of the content buyers will consume at this point will come from third parties that can provide statistics in a neutral way. Does that mean you shouldn’t bother with content at this particular phase of the buyer’s journey? Of course not. You’ll take this opportunity to share your own research in the most objective way possible. Reports, ebooks, white papers, and other educational content will serve to answer those questions your buyers don’t yet know they have.

Will they believe your content is objective since they know you’re trying to sell something? They will if you’re honest. And, of course, you’ll want to cite your sources. Use information from those third parties your buyers trust and present it in your own research. That honesty, coupled with the fact that you’re using information from a trusted resource, helps to spark that first flame of a true relationship.

Consideration Phase

Now that the first flame of trust has been lit, your buyers will begin to consider the ways your products or services might help solve their pain points. By this phase, they know what those pain points are and can clearly name them. They still want information at this point, but they’re willing to take a much closer look at the knowledge you can impart.

You do want to continue providing expert content at this point, but you don’t have to concentrate solely on information gleaned from impartial third parties. Instead, it’s time to start showing what your products and services can do. Show your buyers some comparisons between your company and your closest competitors. Provide an expert guide through each of your services and show how they’ll solve buyers’ problems. Invite buyers to webcasts and podcasts and post plenty of videos.

Because that flame of trust was lit during the awareness stage, it will only continue to grow during the consideration phase of the buyer’s journey. At some point, they’re going to realize that they have a solution or are ready to approach a potential solution. You’ll be their trusted guide into the decision phase.

Decision Phase

You’re almost home! By the time a buyer reaches the decision phase, he’s pretty much decided to make a purchase. You just don’t know yet if that purchase will be made with your company. It’s up to you to provide all the information that will help tip that balance all the way in your company’s favor.

What does a lead who already has a great deal of trust in you need to see at this point? Keep comparing your company with your competitors. Believe it or not, you won’t look bad when you do this, as long as you’re tasteful in your comparisons. Above that, your comparisons must be honest and true.

Next, keep comparing those products. We don’t mean comparing your products with someone else’s either. Pit your services and goods against each other so your buyers can be sure you’re making the right decision. You’ll want to share case studies at this point so that your hottest leads can make sure the purchase they’ve chosen fits their needs exactly.

Finally, take the time to provide a live demonstration or give a free trial period. If you think you need a little extra “oomph,” you may consider a discount just to get the buyer to sign on the dotted line. Just remember that a discount could severely skew buyer’s perceived value of your product, so don’t make that leap unless you absolutely have to. After all, you want your buyers to come back for another purchase at a later date. If they get your product or service at a price that sounds too good to be true, they’ll wonder just how valuable their purchase was to begin with.

How do you feel about the linear approach to buyer decisions? Do you think the your content strategy can align with the new buyer’s journey? Let us know your thoughts in the comments!

image credit: murky1/flickr

11 Nov 22:05

7 Must-Read Tips To Simplify Content Marketing Planning In 2015

by Gerry Moran

Forrest Gump tells us “Stupid is as stupid does.” Well, if that is the case then we should stop being stupid with our annual content marketing planning. Rather, the new quote should be “Simple is as simple does.”

Simplification is the new innovator. Simplification is the new disruptor. Simplification is the key to a deeper customer connection.

Let’s make things more simple in 2015!

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Too many brands have an enthusiastic, scattershot and complex approach to their digital and content go-to-market strategy.
Sales, marketing and content creation have converged. The sooner we simplify and innovate this convergence, the sooner we catch our customers’ attention to deepening the relationship. If we are Modern Marketers (and sellers and publishers), then we should think how to connect better with our Modern Buyers in today’s digital, social, and customer-centric time.

7 Ways To Solve The Content Marketing Planning Conundrum

1. Be open to reinventing your marketing approach completely. If there is ever a sacred cow in the brand strategy room, it’s content creation – who owns it, who deploys it, who measure it? Modern Marketers need to consider killing their current approach to customer contact with relevant content. Focus on creating content that customers want to read. And, manage the right metrics to understand its business impact. Measuring content and connection success from the ground up – the connecting awareness, consideration and conversion business impact will translate into a winning business strategy.

2. Tear down internal silos to focus on the big picture. Departmental silos are complex and stunt innovation. Daily, big brands and small businesses navigate the gauntlet of tools, content creation, resourcing, and budget management silos. Modern Marketers need to tear down silos and focus on their long-term strategic thinking and activation that is the most efficient path to get from point ‘A’ to point ‘B.’

3. Create an efficient content creation supply chain. Content has many lives on many different channels, so we need to consider how the content creation supply chain can work for us vs. against us. Many brands spend too much time creating content for one-time use. When brands simplify content creation and distribution they build for long-term use. This focus enables them to double down on the opportunity to drive always-on organic reach. What if marketers built content as if it was at the start of its journey instead of its end? Create content at an earlier stage, to be consumed and shared in multiple channels – email, Twitter, blogs, videos, SlideShare, social selling posts – to simplify the marketing process. Create content to make it easier for everyone to share content on earned channels.

4. Be ready to jump on real-time triggers to distribute the message. Anchored and pop-up trigger events are a simple strategy to fuel the spread of hot content. For instance, in 2014 The New York Times assessed they strategically handled the Michael Sam ‘trigger event.’ However, their digitally and socially savvy competitors focused their content and owned channels to jump on the opportunity on Google hangouts and YouTube interviews – where THEIR readers were vs. where the owned channels were.

5. Understand competitive activity – inside and out. Competitive tracking is one of the simplest ways to stay ahead of the competition. Brands need to be listening to, reading about and dissecting competitive campaigns apart to know what’s working with their content and distribution. For instance, brands should regularly review HubSpot’s and Marketo’s content and marketing strategy, whether or not they are competitors. Listening and discovering how others ‘do marketing’ will help you to advance your marketing strategy more quickly.

6. Adopt and integrate social strategies vs. adding them in the end. Everyone knows it’s harder to retrofit something vs. building it from the ground up. Social media morphs content and distribution to the readers. It’s clear that many brands add social into the mix as an afterthought – sometimes as a wrong-sized or misplaced gear in their machine. This misplacement hinders organic distribution. Brands must figure out how to activate their content creators and marketers to think more socially. Companies are still trying to figure out how to leverage social to grow their audience (see their leaked report from 2014); likely due to their internal struggles. On the other hand, BuzzFeed has increased their footprint by 6X; likely due to smart social coworkers, empowerment and understanding that a great social media share is better than a great article headline.

7. Listen, amplify and connect to develop an audience. As Brian Halligan, CEO of HubSpot implied “If you’re not (listening to and) responding to customer inquiries, questions from leads and prospects about your products, and influencers in your space on social media, your competitors are, and they will eat your lunch.” Listening is always the first step to developing content, and audience and a sale!

Do you have a tip to help simplify sales, marketing and content planning for 2015? If so, please share in below in the comment section. Or, contact me directly at MarketingThink.com, on Twitter, LinkedIn or Google+.

As the New York Times stated, “We need makers, entrepreneurs, reader advocates and zeitgeist watchers’ to make the Modern Marketer recipe work.” Here’s to cooking up a simple plan for 2015.

11 Nov 22:05

Email marketing vs marketing automation: what’s the big diff?

by -

SPONSORED POST

Email marketing vs marketing automation: what’s the big diff?

This sponsored post is produced by Marketo.

So, email marketing has been your steady go-to in order to communicate with prospects and maintain great relationships with current customers. It’s worked well enough till now. But what’s the difference between regular email marketing and marketing automation? And how do you know if your company is ready to make the switch?  These are questions that get asked all of time by both small and large businesses. At some point, you may be ready to graduate from email marketing to marketing automation — and it’s important to understand the differences to make that important decision.

Feature comparison

There are a lot of differences between an email marketing program and a marketing automation platform. An Email Service Provider will provide you the functionality to send mass blasts and track open rates. What’s important to consider is its scalability. If you company is growing — or you want it to grow — it may make sense to consider moving to marketing automation, which provides access to powerful features like multi-step campaigns, lead scoring, and analytics, all of which can make your email tactics much more strategic.  If you are just relying on email marketing, you may be coming up against a few barriers, especially as you grow.  Here are some challenges you might be facing with email marketing alone:

Email marketing is time consuming
There is usually limited functionality within an Email Service Provider to do any automation or fine tuning of your campaigns — you have to do a lot of manual work to make sure that your email blasts are hitting the right targets at the right time. With marketing automation, you can start to take out the manual work of crafting individual emails. This, in turn, lets you focus on creating multi-stage, automated campaigns to nurture your leads.

Your sales teams don’t know what leads to follow up with
Email marketing by itself does not have the functionality to deliver leads to your sales teams. After a blast, you’re tracking click through and open rate, and when your sales teams begin doing call downs after email blasts, they may not be getting desired results because those leads may not be ready to buy. For a sales rep, there is no bigger waste of time than chasing down a lead that isn’t ready to purchase or who isn’t even qualified. With marketing automation, you can often make sure that sales are only following up with leads who are ready to buy. Additionally marketing automation platforms can score your leads based on how they engage with campaigns or content. You can also score based on demographic or lead characteristics.

You are unable to keep leads engaged through your communications
You may have a huge database of leads, find yourself unable to leverage them and feel like you are having trouble keeping them engaged. You send out a couple of blasts per month, but you have no idea where they are in the buying cycle or if your content is really resonating. Because it takes so much time to create an email blast, how can you be strategic about your database sends? Marketing automation can help you employ lead nurturing, which allows you to segment out your database and lead them through your funnel by creating automated campaigns that will keep your leads engaged.

You are having trouble scaling
Relying on basic email marketing is very hard to scale if you are a growing company. The more leads you have in your database, or the more campaigns you want to run, the more time-consuming it becomes to create mass blasts. Marketing automation is a solution that can grow as your company grows. You can run multiple campaigns, create lead nurturing programs, score your leads, and attribute revenue directly to each marketing program.

You can’t attribute revenue to your email marketing efforts
You want to be able to show your executives how marketing contributes to the bottom line. You also want to know how you can improve your strategy and tactics each time you create a campaign. If you are just relying on email marketing, you are likely having a difficult time tying your programs to revenue. Marketing automation gives you functionality that tracks your efforts and provides you with in-depth analytics for each campaign. You can also sync up your marketing automation system to your CRM to provide even more detailed metrics.

Is marketing automation right for your organization?

If you are still unsure whether it is time to graduate from your Email Service Provider, take a look at your organization and marketing practices. Here are some good guidelines.

You should consider marketing automation if:

  • Your customer buying process lasts longer than a week
  • Sending emails alone does not seem to drive sales
  • Your marketing team needs an easier way to create and send targeted, multi-touch email campaigns
  • Your marketing department does not have enough time to do everything they need to do with their current resources
  • You sell different products or services to different demographics
  • You want to send different messages to different titles and industries
  • Your sales people are complaining about the quality of leads your marketing team is delivering
  • You want to know which of your marketing campaigns are the most effective
  • You can’t tell if you should be spending more or less money on marketing

gearsStill not sure? Check out this whitepaper Graduating from Email Marketing to Marketing Automation for more insight.


Sponsored posts are content that has been produced by a company that is either paying for the post or has a business relationship with VentureBeat, and they’re always clearly marked. The content of news stories produced by our editorial team is never influenced by advertisers or sponsors in any way. For more information, contact sales@venturebeat.com.








11 Nov 22:05

10 Top Content Promotion Tools and Services

by Brad Kuenn

Even if you create the absolute best content out there, how do you reach the people that want it? Publishing articles or content on your blog is only part of the process – brands must also effectively promote it and attract your target audience to a product or service.

Some might join content promotion and distribution together, but they are actually two completely different marketing angles that should be balanced evenly. To put it simply, the difference between promotion and distribution is that promotion is all about generating a buzz around your content and distribution is a matter of finding a lot of different ways to get your content to appear in search results.

There are various tools and platforms that can help promote content and reach the biggest audience possible – here are 10 essential content promotion tools and services:

Hootsuite

HootSuite was originally designed for optimizing and managing Twitter accounts, but it also allows you to post from personal Facebook and LinkedIn accounts. Unfortunately, HootSuite will not connect to personal Google+ profiles, but it does allow you to manage your Google+ pages that hosts the content. This tool enables a brand to create a new post and send to any one, two or all of the connected social media accounts.

The ability to schedule your posts is HootSuite’s most efficient tool, allowing a company to plan ahead and keep their account actively engaged with the audience using just a few easy steps. Select the date and time, and let Hootsuite post your content for you to reach the broadest audience possible, at the same time.

Here’s another cool feature of HootSuite – a “link shortener” – right inside the compose box where you create format the post. If a piece of content is on a page with a long URL, place the link in the box, and click “Shrink”. HootSuite will place the shorter URL (in the form of ow.ly) at the end of the text in compose field.

HootSuite’s link shortener will also track important social metrics found in the “Analytics” section. You can create full reports on engagement, clicks and collective data – each for specific social accounts. This is a vital promotional tool that can greatly save time for any marketer.

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Google+

After a slow start, Google+ has reportedly grown to over 300 million active-users, surpassing Twitter’s 270 million users. It has become a tool that content marketers can no longer overlook. Still, Google+ may not be as popular as Facebook or Twitter, but it takes strides to differentiate itself by strongly emphasizing SEO with content. From a promotional standpoint Google+ is great because it allows you to embed links directly to your profile page – providing your content with increased visibility once more people join your circles, or click and engage with your link.

With the emphasis on SEO, hashtags have played a major role in accurately promoting great content to the correct audience. Hashtags enable a brand to categorize their updates and/or content; as a result, helping you to get found in searches on the platform. Be sure to create hashtags that include detailed keywords. The more specific you can get with a popular hashtag, the more likely your post is going to be found.

For example, if I were writing an article about gaining quality leads by using content, instead of using #contentmarketing, I could also use #leadgeneration. This not only will make it easier for the related content to be found in search, but allows you to focus on delivering your content to specific audiences.

Early adopters of Google+ have seen a remarkable boosts in engagement and companies across all industries are beginning to understand the benefits of promoting their content through Google+. Your brand must try to engage with the individuals leading the field, as well as those looking for more information in the form of your content. Share content that provides insights about your industry, and spark conversations on topics that will solidify your relationship with prospective clients and industry experts alike.

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Followerwonk

For Twitter-users, Followerwonk stands out as one of the most robust tracking tools available to help generate the most engagement through Twitter. Followerwonk allows any user to identify, analyze and improve metrics from Twitter in order to maximize your social media promotion.

The “Search Twitter Bios” function is among the most useful features on Followerwonk’s platform. Use it to find the most popular Twitter accounts in your particular field or industry. For example, if you are an Internet Marketing specialist, you could type “SEO” or “Linkbuilding” into the search bar, and Followerwonk will suggest all of the Twitter accounts that feature the word “SEO” or “Linkbuilding” (or closely related keywords) in their Twitter profile text.

Think of the possibilities for content promotion – with this data, you can sort followers by such stats as tweet count, account age, Social Authority, following or followers. This is crucial information on your audience, and provides an even larger outlet with promoting content.

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Taboola

Believe it, or not, Taboola is recognized as the world’s leading content discovery platform, reaching 400 million unique visitors and serving over 150 billion recommendations every month. Recently, Taboola acquired Perfect Market, a company which also worked to improve engagement, driving traffic, and conversions. With this acquisition, Taboola has evolved from a content discovery engine to a content and product discovery engine giant.

With Taboola’s content recommendation platform, any brand can successfully drive traffic, improve social sharing metrics and increase the amount of linking pointing back to the content. Taboola focuses strongly on videos. And this is simply because videos is the highest demanded form of content – in fact, a recent study found that consumers are 27 times more likely to click through online video ads than standard banners. Additionally, native online video ads can generate 82% brand lift among users exposed to the ads. Taboola serves up to 1.5 billion recommendations to Internet users each day, (That’s 45 billion every month) and drives 24 million unique visits for marketers using the platform.

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BuzzStream

BuzzStream is a popular tool that helps you create buzz around your content, build links, and increase traffic to your website by helping you “be found” by utilizing various marketing channels. The user-friendly dashboard provides an easily-digestible overview of your account’s history and tasks.

You can even filter the history by:

  • Complete history (emails, tweets, logged calls, blog comments or engagement).
  • All projects or a specific task.
  • All items for/from a user or for/from a specific user.

BuzzSumo is an additional tool along with the BuzzStream family. It helps marketers find highly shared content, along with influencers in specific expertise or fields. While there are other tools to find influencers on Twitter (such as Followerwonk, discussed above), BuzzSumo provides unique features that enable you to find not just an audience, but content promotion and placement opportunities.

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Contently

Contently is a one-stop shop when it comes to content promotion. It can not only help with content creation, but assist with identifying the best promotion strategy for any business or brand. Contently offers a ton of free information that you can use to build on your content promotion success. Be sure to check out The Content Strategist for excellent help on blogging promotion.

My favorite part about Contently, is their strong push toward creating and promoting the best content possible. The tool is all about producing valuable, original content for the most relevant audiences. They are against anything considered content farms and are a leading force towards cleaning up the web with useful content.

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Outbrain

Outbrain is a great tool that categorizes your content, and displays it to readers based on their online behavior. Outbrain helps drive traffic to individual blog posts or articles, slideshows, video content, mobile-optimized content and many more. Big brands from all industries have used Outbrain as their content recommendation widget. You might have seen it before – if you have ever read to the bottom of an article or blog post and seen related or popular viewed content – this content has been promoted through the Outbrain widget.

If you click on an article under “We Recommend”, they are taken to a piece of similar content on the same site. Conversely, if the reader clicks on an article under “Elsewhere Around the Web”, they are brought to an article that’s been included in the Outbrain network for a fee.

When advertising through Outbrain, each piece of content is checked for quality and categorized depending on topic and niche. If Outbrain accepts the piece of content, it will provide a thumbnail image for content and it will appear in Outbrain widgets across the internet. This means huge exposure and promotion for your brand.

It’s important to note that only editorial content is accepted, not promotional content. In other words, this means you can’t advertise any content piece with a lead-capture form or other means of gathering contacts or sales in exchange for content. Sorry guys, those awesome gated-free guides will have to find promotion in other ways.

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StumbleUpon

StumbleUpon is a wonderful content discovery engine, greatly enhancing the way that people find and bookmark content. StumbleUpon begins by understanding their user’s personal interests. Initially, this comes from a short survey when the user creates a profile, but it grows in complexity as the user engages content through the service.

Users click the “stumble” button on the toolbar, which gives them a new web page to interact with. If they like what they’ve been offered, or “stumbled,” they can give it a “thumbs up.” If they don’t, they can give it a “thumbs down” vote. Content that is voted up by the people in the user’s network will be more likely to appear in the next “stumble” for that user. From this data, you can view a number of different trending data:

  • “Recently Hot” tags: These are the current trends that people are tagging. Drill down for more content under the tag.
  • “Most Popular All Time” tags: These tags change less frequently but will change. To see what is gaining the most attention, look through these tags. Again, drill down for more content.
  • Stumbles by topic: You can see what activity is happening by topic.
  • Top Rated websites: These are the pages that are getting the most stumbles.

Additionally, StumbleUpon offers a great paid discovery service that is great for any content marketing strategy. By consistently promoting content through this platform, you can quickly establish your brand as a thought-leader within the industry, driving more traffic, leads and sales for your business.

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Facebook (Ads)

What would a content promotion article be without the mention of Facebook, right? It’s the largest social network – and boasts endless promotional opportunities for your content. There are three main locations on the site that you can choose to display your advertised content:

  • Newsfeed: The most popular of the Facebook advertising placements, these ads show up seamlessly in a user’s feed along with the content that they see from their friends and the people that they follow.
  • Mobile: Earlier this year, Facebook stated that there were 1.01 billion mobile monthly active users on the social network – that is a crazy amount of people. If your content is optimized for mobile, this is an avenue that can greatly enhance your content’s visibility.
  • Right-Hand Column: This placement can be seen below the “Trending” topics section. The benefit of this placement is that the ad will move down as the user scrolls through their feed.

Advertising on Facebook allows you to reach one of the largest audiences in the world; never before have we been able to reach such a massive following with accuracy and relevance.

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Pinterest

As we know, Pinterest is one of the founders of photo album-style content that has blown up over the past 5-10 years. By using “Boards”, photos and images of all types are extremely shareable. For us content marketers, we quickly discovered the advantages of this photo-distribution channel when promoting content – not only could we drastically raise the visibility of the content but also encourage it to be shared to an even bigger audience.

By adding On Hover Pin it buttons (beware these don’t function on mobile browsers), and Pin it share buttons on all the images on your website you will encourage people to pin your content for you. This is a great additional source for spreading your content around Pinterest, and will also encourage visitors on your website to start following you on Pinterest for more content!

Here’s a quick tip for brand recognition: add a small branded logo to the corner of all your pins (or content). This is a small and subtle addition to your pins that can amplify your brand name tremendously.

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Promotion is all about creating excitement and engagement around your content. These tools provide great opportunities to put your content in the hands of potential customers, and build a trusting relationship with your current audience. People love to share the content that appeals to them, and these platforms have amplified, simplified and popularized content-sharing to greatly improve promotion and advertising of your content. Through targeted pitches and social media interaction, you can increase your chances of landing new business and building on new leads.

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11 Nov 22:04

Why Online B2B Sales is Consultative Selling

by The Leads Explorer

Internet BtoB sales
The online B2B sales method is in line with the Consultative Selling that was defined by Mack Hanan in the 1970s: focusing on the problems of potential customers and providing the best suited solutions: selling without selling.

Solution search

On the internet people in companies will look for possible solutions. The search engines act as the intermediates between the buyer and the vendor for:
- Providing the feasible alternative solutions
- Establishing the first link between buyer and vendor
- Proving the importance of the vendor: the more references (links) the more value the vendor has.

Content Marketing

The company website and all of the other references found on the Internet provide useful content for solving the problems of a potential customer: this is just what consultative selling is all about except for the analysis of the problem to be solved. That remains with the customers and could have the wrong approach.

Hence your website needs to contain more than just your products or services. On the website different industries with their specific problems that your products or services can solve need to be presented and explained. The value of this information comes from the leads it can generate. The more problems and their solutions listed and explained the higher likelihood someone will find your information useful and interesting, which can become a lead.

Leads automation

In order make this process of lead generation more effective, getting a tool for revealing the companies visiting your website is beneficial as then your sales know the companies to call that are showing interest in your solutions.

How effective is your website in Consultative Selling?

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10 Nov 23:25

How Small Businesses Can Leverage Google Inbox

by Olivia Dello Buono

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With the recent unveiling of Inbox, Google’s latest attempt at revolutionizing email, the tech world is abuzz with how these changes will affect subscribers and our current approach to email marketing.

Coined the “future of email” by industry vets, Inbox boasts an easy-to-use, minimalist interface designed with mobile optimization in mind. Messages are no longer meant to be read and done with, but rather treated as a (seemingly endless) to-do list.

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What’s New?

For starters, the aptly-named Inbox puts users in control of what’s most visible, allowing them to organize and sort messages by content that’s relevant to them.

Inbox has a range of features designed to help organize your inbox based on the emails you care about most. As an email marketer, there are a few that you should be aware of:

Highlights pulls the most important, relevant information from your emails and displays it in the main inbox view – sort of like a mini-dashboard for your emails. Here, you can quickly view flight reservations, itineraries and more at a glance.

Tip for email marketers: Create more focused emails so your subscribers can quickly find the information they’re looking for.

Bundles lets you bundle your emails together, just like tabs does in Gmail now. You can group messages by social, promotion, travel, purchases and more, or create your own. Bundles and Highlights work together to prominently display the content you want to see the most.

Tip for email marketers: Write relevant, attention-grabbing subject lines and snippets (the first sentence or so of your message) to make your emails stand out from the rest.

Snooze gives you the option of setting a time and location to receive an email that you don’t need at this very second. For example, let’s say you receive a newsletter with a coupon. You can set Snooze to resend you the email with the coupon when you know you’ll be visiting that store next – that way, you don’t have to go searching for it when you’re in the middle of shopping.

Tip for email marketers: If your email is time-sensitive, make that abundantly clear in your subject line and message.

Reminders and Assists work together to make completing certain tasks easier. If you make a Reminder to call a store back to see if an item is in stock, Assists will automatically provide the store’s phone number and hours. If you make restaurant reservations online, Assists will give you a map to the restaurant.

Tip for email marketers: Use Google My Business to ensure your business’s hours, phone number, location and more are all up to date.

What Does This Mean for Small Business?

Inbox provides a surefire way to weed out unengaged people from your email list. For example, if a person has dozens of unopened messages – your email included – Inbox’s Sweep feature makes it easy for them to “sweep” unwanted messages out of their inbox for good. If a subscriber hasn’t opened any of your emails in the past, chances are they aren’t going to now.

The good news? Weeding out unengaged subscribers isn’t a bad thing. In fact, enabling users to choose the content they want to see the most in their inbox will only make them more engaged – and better engagement means more sales for you.

You’ll also want to keep in mind that the Bundles feature could potentially hinder the effectiveness of time-sensitive marketing emails. As users begin to sort their messages by type, promotional mail could get lost in the inbox. In order to counteract, marketers may need to send special offers in advance or prolong their validity.

The Takeaway

As of now, Inbox is available via invite-only, so there’s no need to bid adieu to your beloved Gmail just yet. But if and when the app does hit the mainstream, it’s important to stick to email best practices to ensure that your messages make it to the inbox.

Changes like this can affect your email deliverability, engagement and security. Get up-to-date major email client changes sent straight to your inbox by subscribing to alerts from emailhistory.aweber.com.

10 Nov 23:10

Injections to prevent Alzheimer’s may be possible after researchers discover how to deliver antibodies to brain tissue

by Sarah Knapton, The Daily Telegraph, National Post Wire Services

A weekly injection that could prevent Alzheimer’s disease may be possible after scientists discovered how to introduce drugs into the brain.

Treating neurological disorders such as dementia has always proved difficult because the brain has a network of blood vessels — known as the blood-brain barrier (BBB) — that stops all but vital nutrients getting inside.

For the first time, scientists have discovered how to attach antibodies to a protein, transferrin, that transports materials through the BBB.

Once inside the brain, the antibodies block the build-up of amyloid beta plaques, which stop neurons from firing and cause Alzheimer’s disease.

Tests on monkeys showed that a single injection of the antibody could prevent the build-up of the plaque without side effects for up to a week, while an intravenous transfusion could last a month. The team plans to move on to human trials.

“If this technique proves successful in humans, patients could receive weekly subcutaneous or monthly intravenous injections to keep neurological diseases at bay,” said the lead author, Joy Yu of biotechnology company Genentech Inc., based in San Francisco.

Current drugs are unable to alter the course of Alzheimer’s, which afflicts half a million people in Britain.

Dr. Doug Brown, director of research at the Alzheimer’s Society, said: “These researchers have investigated attaching a potential treatment to a molecule that can pass through the barrier, therefore using this as a sort of passport into the brain. Showing that this works in primates is one step closer to using this technology for treatments in people.”

Dr. Eric Karran, the director of research at Alzheimer’s Research UK, added: “Further research should investigate whether this method would be safe and effective for people.”

The research was published in the journal Science Translational Medicine.

10 Nov 22:58

The Best Way To Win Business On Value, Not Price

by Ian Altman

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Chris was working on a new piece of business for her company. After months of pursuing the opportunity with her potential client, Chris had nailed down all of the most important elements: She had been in regular contact with the decision maker, had a good sense of the underlying challenge the client was looking to solve, and even had confirmed their budget. After months of phone calls, emails, and meetings, Chris knew it was her deal to win. Chris also recognized that this deal would take her company to the next level. The client called that afternoon and said “Chris, your presentation was fantastic. Your pricing was also very attractive. At this point… we’ve decided to table this decision. We’re not telling you ‘No,’ just not ready to say ‘Yes.’” They had decided to just stay with the status quo.

What Just Happened?

This scenario plays itself out hundreds of times per day in your city and every other city. In order to understand what happened, consider how executives make decisions. In research I have conducted with thousands of executives, I paint a scenario where one of their employees comes to them to spend money on a product or service. What questions would they need to have answered to make an informed decision to approve/reject the purchase? These are the 2 main questions executives ask when approving a purchase :

  1. What problem does it solve? / Why do we need it?
  2. What is my LIKELY outcome or result with this solution?

In the example above, Chris had a good handle on the challenge the client was facing (thereby helping to address question 1), but, like most people selling things today, was not in touch with the outcome or results the client was seeking.

Why Does That Matter?

In interactions between buyers and sellers, the initial contact is the starting line. As the person selling a product or service, what would you call the “finish line?” When I ask this questions to audiences, the most common response is some variation of “Getting the order / Making the Sale / Signing the Agreement / Getting paid on the invoice.” But, herein lies the problem: What would the client say is their finish line? In most every case, their finish line is “Getting the outcome or result we were expecting.” This creates an inherent disconnect between the seller and the client.

If you are focused on getting the order, then all of your questions might be centered on getting a signed agreement. On the other hand, the client wants to know what you are going to do to ensure they get the results they need.

How Do You Fix This Problem?

Sellers stereotypically focus on the sale. You’ve probably heard someone say “What do I need to do to get you to sign this contract today?” That’s old school, and nobody wants to hear that garbage. Your client might be pressing you for prices. Instead of taking the bait and squabbling over price, try the following approach:

“I’m not yet sure how we are going to measure the success of the project. I think we’d both agree that if we don’t achieve the goal, then even if our solution was almost free, it wouldn’t be worth it. Once we both know what we are trying to accomplish, then, if I’ll be able to determine if we can deliver those results. If so, then I would be able to confidently give you a sense of what investment you’d need to make.”

This instantly puts you and the customer on the same side of the table, and your goals are now mutually aligned. Be careful, though. If you can’t deliver the results they need, then don’t take the project. Or, at a minimum, explain what you confidently can deliver. By being candid, they’ll have more trust in working with you. If they set unrealistic goals, then you need to address that head-on in a discussion. In most cases, they’d rather work with someone who can confidently deliver a modest outcome, than to work with someone who will just say ‘Yes’ to unrealistic targets.

A Coincidental Benefit

By acknowledging that a cheap or free solution is not a good value if it doesn’t deliver results, you also allow your client to consider that if another vendor is less expensive but not focused on results, that your solution might, in fact, be a better value.

By focusing on the results as the finish line, your client can see you as a trusted advisor with a shared vision of success, not just a weasel trying to sell stuff.

It’s Your Turn

Do you have examples of where a focus on making the sale or delivering results has impacted a decision? Share your experience.

10 Nov 22:55

Use the S.A.L.E. Methodology to Counter Any Objection

We all face questions and objections from buyers. The key to creating a nonstop sales boom is in reframing these objections as simple conversation starters that lead towards a sale. In doing so you will reduce your anxiety and will be able to work through them more effectively.

S = Stop and listen. That’s right. I am saying that the best first step in answering questions or objections is to stop. Do nothing. Say nothing. Just for three seconds. Three seconds is long enough to create some space, some thinking time between the question and your answer, but not long enough to be awkward.

A = Acknowledge the question. When you are selling you want your buyers to be talking and asking questions. That is a sign they are engaged. Silence or apathy is deadly. In order to keep the conversation going, thank them for making the statement. I am not advocating that you agree with them. Just that you acknowledge. A simple statement such as the ones below will do the trick:

  • Thanks for sharing that.
  • You raise an important point.
  • I’ve never thought about it that way.
  • You are smart to be concerned about that.
  • I appreciate you being honest with me.

Showing appreciation will show the client that you care about the conversation. When you show that you care about the conversation, and value what the buyer has said, they will say more.

L = Ask a question and listen to the answer. Before you answer the question you must truly understand what the client is stating or asking. Use one of the following questions to clarify what the buyer is asking for and to help you better form an answer:

  • What do you mean by that?
  • How much of a discount are you looking for?
  • Why is that important to you?
  • Have you seen something else that includes that?
  • What do you like about that approach?
  • Is that a deal breaker for you?
  • How much too high are we?

Continue asking questions until you truly understand the issue your buyer has raised. Only then will you be in a good position to answer it properly. Kevin Poppel from Ag-Power Enterprises always likes to advise his team: “Once the client has stopped talking wait at least three seconds before you say something. That’s the best way to ensure you not only don’t interrupt but you let the buyer completely finish his thought.”

E = Provide an example. The best way to answer questions from buyers is to use the words of your clients. Let’s face it, your buyers will believe your clients more than they will believe you. You are, after all the “salesperson,” trying to earn a living. While most sellers spend their time developing case studies and testimonials to provide outcomes data on their solutions for their website, the best sellers use this data to answer questions and deal with objections posed by clients. Let this become your million-dollar strategy—your killer app, the secret weapon that allows you to exceed your revenue goal year after year.

Here are two examples.

A professional services seller gives this response—after having stopped, acknowledged, and listened—to a price objection: “At ABC Company they were also initially concerned about the price. What they found is that with the reduction in contractors required for data entry from three to one, they were able to save over $100,000 in labor costs in one year. This more than paid for the $24,000 project purchase and provided a four times return on investment in 12 months.”

Lee Harbin at Dolphin Professional Services also stops, acknowledges, and listens effectively when addressing a question about the timing of delivery. He then states “The implementation team at our largest client was originally concerned about our ability to deliver a project of this magnitude as well. What they discovered is that our structure allows us to ramp up quickly with the right resources, ensuring that we have never missed a deadline with them in over four years.”

Use the SALE methodology to keep the buyer engaged through the sales process. Remember, the more the buyers are talking the better chance you have to make the sale and create your Nonstop Sales Boom. The minute they shut up is the minute the sales start slipping away.

10 Nov 22:53

Why Sales People AREN’T Supposed To Win Every Sale

by Keenan

Let me drop a little mad wisdom to kick off this post.

We’re not supposed to win every sale and if that’s the attitude you take into selling, as a manager or as a sales person, you’re a shitty sales person.

Yeah, I said it, and if that statement irritates you, then I’m not sure what to tell you, other than you’re a shitty sales person and it’s time to evaluate how you sell.

Here’s the deal. If you go into every sale thinking your going to win it, you’re missing the point. The point of selling isn’t to win every deal. It’s not to have a close rate of 100%, it’s to help a person, a company or an organization improve their current environment. The goal is to bring value. It’s trite, I know, but it’s accurate. Assuming every prospect or buyer can get value from what you’re selling is a mistake. There is no way to know if you can bring value and/or how much value until you get into the sale. You don’t know what their problems are, what their goals and objectives are, why switching or change  is what they need and why switching to YOUR product or solution is the right choice. None of this is known until you get into the sale.

Selling is about being a steward of business for your buyer or prospect. A good steward recognizes that not every deal is a good deal. Not every prospect can or will benefit from what they are selling. The best understand this and don’t expect to win every deal.

The best expect to win every deal that creates substantial value for the buyer and walk away from everyone that doesn’t. The objective shouldn’t be to win every sale. It should be to find value in every sale and not every opportunity will have enough value. .

Sales is not a 100% game, don’t treat it that way.