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20 Feb 18:41

The End of the Saga – Mobile Web vs. Native App

by Alan Tam

No disrespect to those who are still struggling with this decision, but if the question of whether your mobile strategy should be mobile web or native app based, you’re more than fashionably late to the party! And if you are still waiting for the year of mobile, well, that happened years ago – when today’s most popular apps became available and entered the mainstream. In fact, the party has been in full swing for the past 4-5 years.

No doubt, mobile web vs. native app was a hard decision for many, including industry leaders like Facebook, who made big changes to their strategy in 2011-2012. The results have been more than fruitful as indicated by their latest earnings report where 80% of their ad revenue came from mobile and 90% of their monthly active users are on the same platform. In 2015, Google saw mobile search queries exceeded desktop search queries as a result of the combination of their mobile web and native app investments. Or consider how Uber – who now have a valuation of $62.5B on annual revenues of $2B – revolutionized the transportation service industry with their native app and are just getting started!

What is most interesting though, is that despite the progress, innovation and numerous successes, the question still looms in many of our minds when we contemplate our mobile strategy – should I invest in mobile web or native app? The answer to this question is both – and it lies in your marketing campaigns and objectives.

The Best Of Both Worlds

For campaigns focused on acquisition and general public awareness, a mobile web strategy is a must-have. You’ll want to deliver a great experience to people who discover your brand via their mobile search. A responsive and delightful mobile web is paramount to having visitors become advocates by downloading your app, which in turn is the first step in building lifetime customer value.

For customer engagement and monetization, your native mobile app needs to be the primary gateway by which you personally interact with every customer. Here are a few reasons why – in addition to the fact that people spend significantly more time in mobile apps than the mobile web.

  • Full control of the user experience – this is one of the top challenges that marketers face today. With mobile web or an HTML5 based app, you are at the mercy of web browsers and multiple third parties to deliver your experience. You’ll also have inconsistent experiences that are delivered across a matrix of mobile OS, OS versions and web browsers.
  • Browser limitations – Browsers have limited access to device APIs that make mobile so valuable and powerful. You can see the all the limitations across OS and browsers here. Camera access, notifications, vibration are just a few of the key capabilities that are off limits to browsers.
  • Offline operability – Personally, I can’t believe that this is still an issue in 2016, but it is. As pervasive as wi-fi and cellular coverage is, we are not always online. Sometimes we have to pay (and we don’t want to), sometimes we just don’t have coverage or a strong enough signal from our carrier.
  • Ad free – No need to worry about annoying mobile pop-up ads that disrupt your engagement with your customer.
  • Targeted re-engagement and promotion – Deliver push notifications that are timely, relevant and contextual based on user behavior, location and other data sources.
20 Feb 18:38

Let’s Encourage Young Women in Sales Careers

by Rena Cohen-First

This week we have seen the gender debate rear it’s head in a new way. The nerve center of the democratic political media war was about how younger women view feminism. Semantics, discouragement and an overwhelming lack of positive regard to younger generation’s ability to view the gender gap the way that the older generations did was the conversation of the week.

Let’s do something positive for young women, starting with respecting their world view. Having grown up at a time where their parents’ foreclosures taught them about economic safety, and volatile job market taught them about choices, I think we owe them a bit more respect.

2016-02-15-1455507557-2492464-dreamstime_xs_36520361.jpgPhoto Credit: © Christine Langer-püschel | Dreamstime.comMillennials are the most studied generation in history. They have been researched and analyzed for the benefit of those who want to lead them. But an equal amount of study has not been done on how to prepare them to lead the other generations. Millennials are the largest generation in the workforce – approximately 80 million Americans – and they are overwhelmingly avoiding a critical commercial entry path into corporations, sales careers. As a result, organizations are struggling with a daunting lack of Millennial sales job applicants. Women avoid pursuing Sales careers at an even greater level.

Most Millennials have a negative view of sales. They often perceive sales careers to be lacking in job security. Female Millennials are as even less likely to apply for jobs if they don’t feel 100% qualified, less apt to apply for promotions, and are less prone to take risks if they perceive a high potential for failure. There are other reasons that they avoid sales as a career. They perhaps view sales as having a demanding work schedule. This would conflict with the high value they place on balancing work with having a “life” for themselves outside of work.

As a result of this thinking and avoidance, a career in sales is perhaps the greatest kept secret ever. In reality, it is a top-earning profession and will continue to be so throughout the next few decades. There are few other careers that give someone more flexibility and opportunity to balance work and having a personal and social life. Also, there is an incredibly high payoff and relatively low barrier to entry unlike any other position. There are no other careers that have a greater potential for advancement, and among fortune 500 CEOs, a sales background is one of the most common.

Let’s do something positive this week for our gender. Let’s encourage them to get into sales. Nominate a female colleague in sales today at the Women in Sales Awards, for North America. Let’s change the conversation about young women and encourage them to reconsider where they are most crucially needed.

This post originally appeared on linkedin.

20 Feb 18:38

Here's a key reason millennials are leaving their companies in droves

by Shana Lebowitz

bored at work

Millennials are proving a somewhat slippery group for employers to hold onto.

A recent Deloitte survey found that two-thirds of millennials across the globe plan to leave their current organization by 2020 and one-quarter plan to change companies within the next year.

One reason millennials, who now make up the largest segment of the US workforce, are driven to job-hopping is that they don't see enough opportunities for leadership development. But there's a second reason behind millennials' restlessness — and it's considerably harder to fix.

The problem is what Deloitte calls the purpose gap, and it refers to the difference between what millennials want out of business and what business offers them.

According to the survey, 87% of millennials believe that the success of a business should be measured in terms of more than just its financial performance.

So what kind of metrics do they value?

The important business outcomes that millennials feel their organizations are neglecting include: improving the skills, income, and satisfaction levels of employees; creating jobs; and providing services and goods that make a positive difference in people's lives.

The survey found that among millennials planning to stay with their current company for more than five years, 88% said they were satisfied with the company's sense of purpose. Meanwhile, only 63% of those planning to leave within two years were satisfied with that aspect of the organization.

To be sure, the survey notes that millennials aren't opposed to focusing on profit: "Millennials are not anti-profit and recognize money making as a vital component of business success. They would simply advise against placing too much emphasis on short-term profit maximization."

In fact, the survey found that pay and financial benefits are the most important factors when millennials are choosing where to work. It's when they're choosing between similar companies that other factors, like purpose, come into play.

This focus on purpose beyond profit is unique to millennials, compared with older generations of workers, said David Cruickshank, Deloitte's global chairman.

Two decades ago, people joining the workforce were probably looking for "great training experience" but weren't necessarily focused on an organization's wider purpose, Cruickshank told Business Insider. Within the past five to 10 years, young workers have become much more concerned about the organization's purpose, especially when deciding whether to stay with that organization.

bossCruickshank said he was surprised to see that so many millennials were planning to leave their companies within a few years, given that organizations have recently started emphasizing people development.

"That's obviously not having the right impact," he said. "The number of people who want to leave nevertheless seems very high, so there's a disconnect there."

Cruickshank emphasized that the way to cultivate and communicate a greater purpose depends heavily on the individual organization and industry. In general, he said, it involves "using the organization's strengths to do things in the wider society" and giving millennials the chance to participate.

As an example, he pointed to firms in London that often invest in outreach programs with disadvantaged local schools so they can help give students skills that will make them more employable.

Regardless of the specific organization or industry, Cruickshank said closing the purpose gap was "not an easy fix" and was a long-term process.

In fact, he said that any attempt to close the gap quickly "could do more damage than good" because people would see the efforts as superficial.

Cruickshank said that in the past five years or so companies had been placing greater emphasis on making sure their wider purpose is well understood within and outside their organizations. Those efforts could be a response to millennials' needs or to the demands of clients who increasingly want to know what's going on in the supply chain.

Whether they're employees or customers, Cruickshank said, "people want to be associated with companies that are doing good things."

SEE ALSO: Here's a key reason all of your millennial employees are quitting

Join the conversation about this story »

NOW WATCH: Here's what a hiring manager scans for when reviewing résumés

20 Feb 18:24

Local Lead Generation: Top 10 Tips for Local Businesses [Infographic]

by Justin Herring

Need more leads?

Who doesn’t…

Without a continuous flow of leads, you may be right around the corner from going out of business.

To help you with local lead generation, we have put together the Top 10 Tips Infographic below:

Local Lead Generation Tips

Dо Yоur Research

Bеfоrе you еvеn аttеmрt to generate local leads, dо уоur research tо get ѕресіfіс dеtаіlѕ оn your target аudіеnсе.

Whо аrе they?

Whаt аrе they ѕеаrсhіng fоr online?

Hоw аrе they соnduсtіng thеѕе searches?

Look at questions your customers have asked and work from there.

Thіѕ will help уоu create an еffесtіvе kеуwоrd strategy tо capture these lеаdѕ.

Uѕе Paid Onlіnе Advеrtіѕіng

Pау-реr-сlісk оnlіnе аdѕ аrе a grеаt way tо drіvе hіghlу-tаrgеtеd trаffіс to your wеbѕіtе quісkеr thаn SEO.

With a set mоnthlу budget аnd some solid kеуwоrdѕ, уоu саn capture ѕресіfіс local leads whо аrе lооkіng fоr уоur еxасt products or ѕеrvісеѕ іn the area.

Just don’t try to go this alone or you could waste a lot of money.

Google Adwords is not an easy feat to tackle for a small business owner.

Cоnnесt wіth Prоѕресtѕ on Social Mеdіа

Mоrе and more реорlе аrе uѕіng social mеdіа tо іntеrасt with local buѕіnеѕѕеѕ in their аrеа.

If уоur tаrgеt аudіеnсе іѕ ѕреndіng tіmе оn ѕіtеѕ ѕuсh as Fасеbооk, Twitter, оr LіnkеdIn, ѕеt uр profiles on thеѕе sites and start сарturіng thеѕе local lеаdѕ.

Make sure to also optimize your social media profiles and post daily.

Build a Targeted Emаіl List

Inviting your target аudіеnсе to subscribe tо уоur еmаіl lіѕt іѕ оnе оf thе easiest ways tо gеnеrаtе new local lеаdѕ.

Gіvе аwау something оf value іn еxсhаngе for thеіr еmаіl address ѕо you саn еаѕіlу fоllоw-uр wіth thеm.

Thіѕ is a great wау tо buіld rеlаtіоnѕhірѕ ѕо they саn gеt to know you bеttеr.

Neil Patel wrote a great guide to get you started.

Improve Sеаrсh Engіnе Visibility (SEO)

Mоѕt соnѕumеrѕ gо tо thе search engines to lооk fоr lосаl рrоduсtѕ аnd services.

Yоur website nееdѕ tо show uр hіgh in thе rеѕultѕ іn оrdеr tо сарturе thеѕе hot local lеаdѕ who are асtіvеlу searching fоr what уоu оffеr.

Oрtіmіzе Your Lосаl Listings

Lосаl listings, ѕuсh аѕ Gооglе My Business, Yаhоо Lосаl, аnd Bing Lосаl wеrе created ѕресіfісаllу to соnnесt local buѕіnеѕѕеѕ with lосаl consumers.

Mаkе sure уоur lіѕtіngѕ are complete аnd optimized so they соmе uр higher in thе search rеѕultѕ.

Need to check if your listings show up?

Check out Moz’s free platform to find out.

Eduсаtе, Infоrm, and Sоlvе Problems

Many реорlе ѕсоur the web fоr аnѕwеrѕ to thеіr problems аnd concerns.

Aѕ a result, mаnу оf thеm end uр dоіng buѕіnеѕѕ wіth companies thаt have published great соntеnt thаt hеlреd them оut.

Imрlеmеnt methods, ѕuсh аѕ blоggіng, tо consistently publish this tуре оf “lead-pulling” соntеnt.

Enhаnсе Yоur Sіtе fоr Conversions

Gеttіng traffic tо уоur ѕіtе іѕ juѕt thе beginning.

Thе ісіng on thе саkе іѕ converting thіѕ trаffіс іntо nеw solid leads.

Mаkе ѕurе уоur ѕіtе іѕ еquірреd to kеер vіѕіtоrѕ lоngеr, as wеll аѕ mоtіvаtе thеm tо tаkе action.

Gооd content, vіdеоѕ, іmаgеѕ, аnd ѕtrоng саllѕ-tо-асtіоn аll рау аn іmроrtаnt rоlе іn bооѕtіng conversions.

Check out the free tools at SumoMe to help increase conversions.

Cоnѕіdеr Pауіng fоr Leads

SEO tаkеѕ tіmе tо get rеѕultѕ аnd рау-реr-сlісk саn be еxреnѕіvе for ѕоmе mаrkеtѕ.

But wоrkіng wіth a high-quality lеаd source can dеfіnіtеlу hеlр уоu соnnесt wіth mоrе quаlіfіеd local leads.

Thіѕ mеthоd is powerful in еxраndіng your rеасh аnd ѕееіng a rеwаrdіng ROI.

Follow-Up wіth Your Leads

Whісhеvеr method уоu choose to gеnеrаtе new local lеаdѕ fоr your buѕіnеѕѕ, be sure tо keep the lіnеѕ of соmmunісаtіоn flowing wіth thеm ѕо уоu саn convert thеm іntо brаnd new рауіng customers.

Keep following up as sometimes it can take up to 7 touches for a lead to respond.

Othеrwіѕе, аll оf уоur efforts will simply bе a wаѕtе оf time аnd mоnеу.

Do you have any more great tips for Local Lead Generation? Let me know in the comments below.

Also, if you like this post make sure to share with your friends, followers, and connections on social media. I would really appreciate it!

20 Feb 18:21

A falling Star: No cash in its dowry, declining revenues and no obvious marriage prospects

by Terence Corcoran

The 20th century could well be called The Newspaper Century. Through 100 years, beginning in the 1890s, news printed on paper dominated the political and media landscape, overcoming even the advent of television. As circulation and advertising soared and declined and rose again through boom times, wars, economic recessions and technological change, the newspaper business remained a harshly competitive but mostly profitable business. Owners of varying business talents and conflicting political interests fought day in and day out — for readers, news, advertising and political influence.

By today’s standards, most of the competitive newspaper anecdotes seem mildly dramatic and quaintly colourful. In Canada, certainly, newspaper owners were far less offensive and politically aggressive than their counterparts in the United States, where media legends such as William Randolph Hearst and Joseph Pulitzer engaged in racist “yellow journalism” and routinely printed steady steams of sensationalism and wild fabrications.

Postmedia files
Postmedia files A view of the Toronto Telegram building, a Bay and Melinda St., with delivery trucks outfront in an undated file photo.

The greatest Canadian circulation war occurred in the 1950s and 1960s in Toronto, between the Toronto Star and the Toronto Telegram. While The Globe and Mail played third fiddle, the Star and Telegram skirmished through many decades, from deadline to deadline and story to story.

It was a Political war with a capital P between the relentlessly Liberal/left/socialist Star and the steadfastly Conservative, Royalist and right-wing Telegram. Owners called one another names, but it was all part of the sport. The proprietor of the Telegram in the early 1950s, a wealthy deal-maker named George McCullagh, told his employees his objective was to go after the Star and “knock that shitrag right off its pedestal.”

In his lively book on the mid-century Star/Telegram era, Hello Sweetheart… Get Me Rewrite: Remembering the Great Newspaper Wars, veteran newspaper writer Val Sears, who died in January at 88, reports on McCullagh’s roughhouse observation on the physical appearance of the Star’s then-president, H.C. Hindmarsh. In an interview with Time magazine, McCullagh said, “That fellow Hindmarsh is so ugly that if he ever bit himself he’d get hydrophobia.”

Absurd and crude, maybe, but mild compared with the latest ugly language in the current newspaper war between the Toronto Star and Postmedia Network, which owns a chain of newspapers across Canada, including the National Post. In what appears to be a concerted effort to malign and destroy the reputation of its competitor, the Toronto Star and John Honderich, chairman of its corporate owner, Torstar, recently launched a series of personal and corporate attacks on Postmedia’s executives and corporate behaviour.

There’s no love lost between Torstar and Postmedia, or between John Honderich and Paul Godfrey

There’s no love lost between Torstar and Postmedia, or between Honderich and Paul Godfrey, chief executive officer of Postmedia. They’ve been competitively sparring for many years, politically and in business. But the nature and tone of the recent series of Star attacks on Godfrey and Postmedia are beyond anything seen in 100 years of riotous newspaper competition.

The language has shocked observers. Bill Ardell, former head of Southam Newspapers — once in partnership with Torstar — said that “a bit of a gentleman’s code has been broken by this kind of a rant.” Nobody wants to see the end of newspapers, but “that clearly was sort of a diatribe that was unnecessary.”

The Star’s unprecedented public attacks on Postmedia began on Nov. 9, 2015, with a column by John Honderich, who inherited part of the voting control block of Torstar through his father, legendary Star editor and publisher Beland Honderich. In all, seven family groups representing dozens of individuals control Torstar through a voting trust. In his column, Honderich mostly took aim at Postmedia’s decision to order each newspaper in the chain to endorse the Conservatives in last year’s federal election.  

Aaron Vincent Elkaim/ The Canadian Press
Aaron Vincent Elkaim/ The Canadian PressChair of the Board of Torstar John Honderich speaks to shareholders at their annual general meeting in Toronto on Wednesday May 7, 2014.

Whatever the merits of the Postmedia election editorial policy — and there’s room for criticism on various grounds — Honderich used the policy as a pretext to attack Godfrey and portray Postmedia’s editorial decisions as an affront to the highest principles of freedom of the press. Godfrey, he wrote, was having a “negative impact” on the newspaper industry as a whole. In a cheap-shot aside, Honderich mentioned that Godfrey was about to be installed in the Canadian News Hall of Fame, implying that the award was somehow scandalous and undeserved. 

It was an odd column. Where did that come from? There was clearly more going on here than mere journalistic pique over press freedom and the role of newspapers. In retrospect, the piece needs to be put into a larger corporate perspective. It is worth noting, for example, that Honderich’s Nov. 9 high-profile attack on Postmedia came four days after Torstar, the company he chairs and controls through the voting trust, cut the dividend on its stock by 50 per cent and endured a 25 per cent stock price decline to $3.10. The third-quarter earnings report noted a loss-to-date in 2015 of $166 million.

In the weeks that followed, Torstar shares would continue to slide as investors and analysts puzzled over the company’s strategy in the face of what was turning out to be another grim year for the industry, and especially the Star. As Torstar’s market fortunes worsened, Honderich ratcheted up his attack on Postmedia.

On Nov. 28, less than three weeks after the initial Honderich column, the Star published another blast, a 5,000-word take down — massive by newspaper standards — of Postmedia. The headline doubled-down on Honderich’s cheap shot: “The man who brought Canadian newspapers to their knees … is now a member of the Canadian News Hall of Fame.” A four-column picture of Paul Godfrey appeared under the headline.

Chris Young/ The Canadian Press
Chris Young/ The Canadian PressPostmedia President and CEO Paul Godfrey is pictured in his Toronto office on Monday, January 25, 2016.

Written by Bruce Livesey, the article was not original to the Star, having been published four days earlier in the left-wing Vancouver online magazine, The National Observer. Livesey, a staff writer at the Observer, is a master of the inappropriate juxtaposition of fact and conclusion. His piece on Postmedia is a genre award winner.

As the New Year came, the Torstar shareholder bonfire continued, with the company’s stock price tumbling again to hit an all-time low $2.11 on Jan. 24. Three days later, Honderich wrote another column in which he said Godfrey was “trifling with the truth about the newspaper industry.” The issue, said Honderich, was a Godfrey statement about the role of the U.S. hedge fund GoldenTree in the operation of Postmedia. If GoldenTree had not invested in the CanWest newspapers and created the Postmedia chain, Godfrey said in a media interview, “this chain might not be in existence today.”

Honderich, among other things, said that was false. “Get your facts straight, Paul,” he said. “How about Torstar, of which I am chair … We submitted a bid of approximately $800 million.”

Added Honderich: “And we are Canadian.”

According to Godfrey, however, it is Honderich who seems to have forgotten. In a note to Postmedia employees responding to Honderich, Godfrey said Torstar’s lowball bid for CanWest was well below the “floor price” of $925 million that had been set by CanWest creditors, a group led by the Bank of Nova Scotia. Torstar, in other words, was never in the running.

This Honderich/Godfrey tiff was trivial compared to the next Torstar move. On Jan. 30, another Star blast at Postmedia landed, this time from business columnist David Olive. Atop the front page of the Saturday Star, a white-on-red promotion said: “There is a cancer on Canadian journalism. The malignancy is Postmedia, a foreign-controlled, debt-burdened contrivance flirting with insolvency that nonetheless is relied on buy about 21 million Canadian readers. It’s a shocking story.”FP0220_Tor_Star_C_MF

The front-page sell sent readers to the Olive column, which was splashed dramatically across the front of the Star’s business section. In his column, Olive added the following salvo: “The good news is that the Postmedia abomination, which has never turned a profit, is in such wretched condition that it’s not long for this world.”

The Olive piece appeared to be channelling Honderich’s brain waves. He regurgitated an assortment of his chairman’s opinions on the nature of a free press (“an essential public service”) and foreign ownership. He called Godfrey’s claims to have rescued the CanWest newspaper chain “a lie.” He claimed Postmedia was paying hundreds of millions to “quick-buck” U.S. hedge funds that were poised to raid it and make off with all the assets. Financially, wrote Olive, Postmedia “has erased about $530-million in shareholder value, a record in the 264-year history of Canadian newspapers.”

That, as Olive might say, is a lie. It is certainly not true. There was no mention in Olive’s story of the steady decline in Torstar’s revenues — or its collapsing shareholder value. Since 2004, Torstar’s shareholder value has dropped from a peak of $30.60 a share, or $1.9 billion, to $2 today, about $175 million. In other words, Torstar has erased $1.7 billion in shareholder value since 2004, making Torstar — and not Postmedia — guilty of the largest destruction of value in the 264-year history of Canadian newspapers. The Torstar value decline is three times greater than that of Postmedia.

Chris Young/ The Canadian Press
Chris Young/ The Canadian PressThe Toronto Star's Vaughan Printing Plant is pictured on Friday, January 15, 2016, which the company recently announced it would sell.

From Honderich’s perspective, Torstar’s lost value is even more dramatic and personal, considering that his family’s voting control over the company is exercised through a voting trust that holds 9.8 million shares, or about 12.5 per cent of outstanding Torstar shares. At $30 a share, the descendant families of the voting trust clans held Torstar shares worth $240 million. Today, those same shares are worth $20 million.  

The damage to the voting trust members is even greater. According to the last information circular, Honderich and the other members of the trust collectively also own 20 per cent of Torstar non-voting shares. In all, Torstar’s seven controlling families now hold $50 million in Torstar equity that was once worth $600 million, all of it wiped out under John Honderich’s watch.

The voting trust structure, which gives the families control of the company with a minority position, is a problem in itself, At least one bank analyst says this control is an issue with investors. “Torstar has always had a unique ownership structure. So in terms of investors stepping in and really wanting to create some new change within the organization and take new tacks or whatever … obviously that’s not really an option. So it’s kind of getting left behind right now.”

With the company he chairs skidding through a cash-flow squeeze and a corporate value decline that must be devastating personally, the public attacks on Postmedia have industry observers scratching their heads. What’s Honderich’s real motivation?

One logical theory is that Postmedia, deep in debt and suffering through the industry crisis, is vulnerable on several fronts and Honderich is doing everything he can to enhance that vulnerability for the long-term benefit of Torstar. Less obvious, perhaps, is the vulnerability of the venerable Torstar itself as owner of Canada’s largest circulation newspaper. Unlike Postmedia, Torstar may be debt-free, but it is also teetering on the brink of its own corporate meltdown. Its problem: No cash in its dowry, declining revenues and no obvious marriage prospects.

Chris Young/ The Canadian Press
Chris Young/ The Canadian PressTorstar President and CEO David Holland (right) and Chair of the Board John Honderich attend the company's annual general meeting in Toronto on Wednesday May 6, 2015.

One veteran newspaper executive not affiliated with either company said in an interview that if Honderich’s plan is to pick up Postmedia assets, “I think they’d have a hard time doing that. I think they’d have a hard time finding the money to do it.”

Torstar shares continue to hover around $2 a share, and have even slipped below that on occasion, as analysts and investors try to assess the future of a company that has operating losses, little cash and has hooked its future to a couple of high-risk Internet ventures.

What this war is about may be reduced to a simple question: Which of the major newspaper companies will hit the wall first, and which is most likely to survive? This could be the last battle for the Star, a company that, in one form or another, has never been able to lift itself out of its Toronto home.

For more than half a century, Torstar has been locked in direct competitive struggle with one or another of Postmedia’s predecessors. Postmedia may be a new business entity, but it incorporates newspaper properties that the Star has failed to overcome as competitors despite many attempts.

  • Torstar failed to eliminate its direct competition as hoped when it bought the old Telegram’s circulation list in 1971.
  • Torstar failed to stop the Toronto Sun, which rose out of the ashes of the Telegram on the day the Telegram stopped publishing and soared to become a major thorn in Torstar’s side.
  • Torstar failed to consummate a takeover/merger with the Southam newspaper chain (of which it owned 20 per cent) in 1992 when Honderich and his team were squeezed out by Conrad Black.
  • Torstar failed to conclude a hostile takeover of Sun Media in 1998. Instead, the Sun went to Quebecor in a deal that was at least partially orchestrated by Paul Godfrey, who was then CEO of Sun Media.
  •  In 2011 Torstar failed to buy the newspaper assets of CanWest, the Asper media conglomerate that had bought the Southam newspaper chain, plus the National Post, from Black in 2004.

So many battles and so little to show for them. Honderich and Torstar have been on a consolidation hunt for decades. The publisher of Canada’s largest circulation newspaper claims to be philosophically opposed to corporate media chains and concentration of ownership — unless Torstar is the concentrated owner. It just never succeeded and now has nowhere to go.

***

As with all newspaper companies, Torstar is struggling with new market realities and has run out of options. Its current corporate strategies have analysts puzzled and investors bailing out.

At the end of 2013, Torstar had its feet firmly planted in two sliding industries, newspapers/media and book publishing. Revenues from the newspaper/media operations — the daily Toronto Star, the free Metro tabloids, and a chain of community papers — had dropped below $1 billion and would fall another $100 million in 2014. Analysts expect another 10 per cent slide when Torstar announces its 2015 results on March 2.

Torstar’s book publishing arm, Harlequin, faced the same fate as the newspaper business. Always an odd fit within Torstar except for its ability to generate fat profits, Harlequin was — as Honderich put it — “undergoing transformational change with digital books.” Perhaps wisely, Torstar sold Harlequin in May 2014 for $455 million. Unfortunately, it was a little late. A decade ago Harlequin, then rolling in profits, might have been worth maybe three times $455 million. Still, analysts welcomed the sale in part because it allowed Torstar to pay off all its debt and end up with a $290-million cash position.

File: Aaron Lynett / National Post
File: Aaron Lynett / National PostA woman leaves the Toronto Star building at 1 Yonge St. in downtown Toronto, Tuesday evening, November 3, 2009.

The sale of Harlequin boosted Torstar’s already flagging share value by 20 per cent within a week to $8.15. But that’s the last time Torstar saw $8. Soon, as investors began to absorb the company’s plans for the $290 million in cash, Torstar began a major tumble. The decline accelerated when Torstar paid out most of the cash — $200 million — for a 56 per cent share of a digital media company called VerticalScope.

VerticalScope’s business model is based on attracting advertisers to websites it manages. Torstar describes VerticalScope as a “vertically focused digital media company which services the North American market through its network of user forums and premium content sights.” The business is heavily focused on attracting buyers of cars and other high-profile products, such as snowmobiles.

Whatever VerticalScope’s business model, its financial details are not public. Sketchy data in Torstar’s last financial report imply an operating losses of $18 million. Torstar concedes that VerticalScope is a year or more from generating meaningful returns.

One analyst has doubts about the merit of owning only 56 per cent of a company. Bentley Cross of ScotiaCapital told Torstar executives, “It doesn’t make a heck of lot of sense to have a public company (Torstar) with a 56 per cent holding in something else.” In such cases, investors tend to apply a “holding company discount.”    

With Harlequin gone, Torstar is grappling with a declining newspaper industry, a tablet that has debatable prospects and a digital product that is a long-term risk

When Torstar issues its next financial report on March 2, analysts will be looking for real disclosure on what it bought with $200 million. Said one, “They go and spend a bunch of money and it would be nice to get a little more operating history to know that either a) it was a great purchase or b) a big waste of money. “

Analysts participating in an investor conference call last November with Torstar listened attentively as executives reviewed another looming exodus of cash. After sinking more than $13 million during 2015 into developing and marketing Star Touch, a tablet version of the newspaper, the company has said it will spend up to another $9 million in 2016 marketing the product. By the end of 2016, the objective is to have 180,000 “daily readers” for Star Touch.

Exactly what constitutes a daily reader and whether Torstar will be making any money off the product at that level remains unknown. A Torstar executive said it was too early to say when Star Touch might start producing cash since the company was at the “very early stages of dealing with advertisers.” For what it’s worth, Godfrey says Postmedia’s experience with tablet newspapers suggests advertisers are not interested in such products. The ad dollars are in phones, not tablets.

With Harlequin gone, Torstar is grappling with a declining newspaper industry, a tablet that has debatable prospects and a digital product that is a long-term risk. All require a lot of cash. At the same time, there’s the dividend to be paid. Torstar CEO David Holland, on the November conference call, was not encouraging. The dividend, which will fall to 26 cents a share on March 2, could be cut again at the end of 2016 if circumstances warrant.

The dividend cut is no picnic for Honderich and the voting trust families. Their collective dividend on their declining stock value will fall from $12 million to $6 million, spread among dozens of heirs.

***

While it might be in Torstar’s business interest to see Postmedia lurch into another corporate reorganization, the Star’s published attacks are all delivered as matters of high moral and political principle. No corporate power interests are mentioned. Everything Postmedia does is framed as a breach of journalist ethics and a threat to the public and the national interest.

Chris Young/ The Chris Young
Chris Young/ The Chris Young Postmedia President and CEO Paul Godfrey has an equally tough task ahead, but it's wrong to say the company he runs is beholden to U.S. hedge funds, the author writes.

Honderich claims newspaper ownership is “a privilege, not a right,” that corporate owners abuse by dictating newspaper policies. Olive rants about foreign ownership, layoffs, losses, hedge-fund vultures and the “countless news stories that are no longer reported.” No mention of the Star’s layoffs or the closing of Torstar-owned newspapers. Livesey managed to twist routine newspaper procedures into evil manifestations of concentrated corporate control, all while skewering Godfrey.

In each of the above reports published in the Star, the main themes are almost entirely ideological and political. Postmedia is portrayed as a den of compromise and dastardly foreign-owned corporate behaviour that threaten their definition of the public interest.

As a matter of fact, little of their parade of allegations is true, including the now-entrenched idea that evil New York hedge funds led by a company called Golden Tree are profiting handsomely by bleeding Postmedia dry. But more on that later.

The origin of the Livesey piece is worth an aside. It was written for an online newspaper, The National Observer, a radical left/green operation founded by Linda Solomon Wood, CEO of Observer Media Group based in Vancouver. Solomon Wood is the sister of Joel Solomon, founding vice-chairman of Tides Canada, the Canadian charitable arm of a U.S. foundation, with tentacles throughout the green political movement. Tides Canada, an active funder of various environmental and activist groups, also funds journalism in the Observer — and in the Star. At the Observer, Tides is backing an environmental series on the Great Bear Rainforest movement in British Columbia. It also partnered with the Star last year to fund a series of reports on the Paris climate talks.    

Livesey, a staffer at the Observer, begins his 5,000-word article with a four-year-old tale in which Dan Murphy, a cartoonist at the Postmedia-owned Province in Vancouver, published an animated cartoon that doctored a Northern Gateway pipeline commercial. Murphy altered the images in the feel-good television ad by drawing in splotches of black oil and fart sounds to depict a series of spills from the pipeline. The screen is splattered with black smudges. The editor of the Province, Wayne Moriarity, pulled the cartoon from the paper’s website.

Is this a breach of journalistic principles? Not by any stretch. Over the Newspaper Century, it is safe to say that hundreds of cartoons have been killed by editors and/or publishers who did not like the work of their cartoonists. Has the Star never killed a cartoon by one of its long list of artistic troublemakers over the last 100 years? No newspaper, moreover, would allow its cartoonist to doctor and ridicule an advertiser’s ads to score a cheap joke and independently publish it without first seeking permission. Whether Moriarity made the right decision — and he says it was his alone — is not material.

Livesey also veered into a brief review of two libel cases, one involving the writer of this article. There was nothing new in his summary, except that it allowed him to say such libel suits represented “reputational hits” to Postmedia. Would the Star agree that a libel suit — of which the Star has had many — is a reputation hit on the Star? What damage to its reputation does a media corporation suffer when it elects to defend its journalists (including one who no longer works at Postmedia) in court against libel allegations? On the contrary, it is an indicator of journalistic integrity for a newspaper to back its writers.

Archival images
Archival imagesJohn Honderich, left, took issue with Paul Godfrey’s instruction to endorse the Harper Conservatives before the election.

Later in his piece, Livesey trods through more journalistic trivia around one of his major themes: “One victim of the fall of Postmedia has been its journalism.”
In the news and comment business, one journalist’s incisive review or comment is another journalist’s wrong-headed ideological blither. Livesey sees everything other than his own view as a journalistic failure.

As a convert to climate catastrophism, Livesey feels other views should not be heard. Postmedia, he says (inaccurately), employs a roster of columnists who for years have argued “that climate change is a myth and the oilsands must be developed.” The offending columnists are listed: “Terence Corcoran, Peter Foster, Rex Murphy and Lawrence Solomon at the National Post; columnists Barry Cooper and Licia Corbella (who is also editorial page editor) at the Calgary Herald and Province columnist Jon Ferry.”

For an authority on whether this is bad journalism and dumb corporate strategy, Livesey consults a fellow traveller, David Miller, a former greener-than-green mayor of Toronto and head of the apocalyptic World Wildlife Fund. Predictably, Miller declares my existence and that of other columnists at Postmedia to be “a poor strategic move” in a country where the “vast majority … are environmentalists.”

More could be said about Livesey’s judgment and journalism. But he trips up most egregiously in his portrayal of Postmedia as a hapless appendage of New York hedge funds.

The company, he writes, is “controlled primarily by two American hedge funds: Golden Tree Asset Management LP and Silver Point Capital LP.” Such funds, he said, have a “reputation for being destructive and remorseless sharks within the financial industry.”

According to Livesey, while Postmedia is losing money the U.S. hedge funds have been funnelling massive streams of cash out of the company. Since the creation of Postmedia in 2011, he said, they have collected $340 million in interest payments to cover interest costs of 8.25 and 12.5 per cent on Postmedia debt.

As a result of these payments, Livesey said, Postmedia has been “a profitable investment” for Golden Tree and the hedge funds. Olive agreed, saying U.S. hedge are “doing just fine.”  

Olive went a step further, claiming that under hedge fund control Postmedia may be on a “deliberate path of self destruction.” By draining the company dry, the U.S. hedge funds can “get their hands on a bankrupt Postmedia’s real estate and other assets at fire-sale prices.”

Aaron Lynett / National Post
Aaron Lynett / National PostAll newspaper owners are struggling with how to turn a profit amid declining readership.

None of this is true, at least not by my reading of Postmedia’s financial condition. The Livesey and Olive attempts to portray Postmedia as a hapless appendage of New York hedge funds are technically wrong and fundamentally inaccurate.

First of all, Olive appears to have just made up his real estate sell-off story. Why would the hedge funds deliberately aim to sell assets at fire-sale prices? In any case, as Postmedia has reported in its financial statements, there are no significant real estate assets to sell. Over the years, real estate holdings — such as Postmedia’s former Toronto head office, newspaper production buildings in Vancouver, Edmonton, and Montreal and newspaper operations and real estate in Victoria and the lower mainland region of British Columbia — have all sold for a total of about $150 million in what appear to be prime market conditions, rather than at fire sales prices.

Livesey makes the same nonsensical claim that U.S. hedge funds are getting rich squeezing Postmedia dry, sucking out interest payments and “selling off assets for scrap to recoup their investment.” As with Olive, he does not explain how companies get rich selling assets for scrap.

The general conclusion in the Livesey/Olive review of Postmedia is that the U.S. “hedges will be at or near the front of the line of creditors in a bankruptcy proceeding.”

That’s not true either.

The Canadian newspaper industry is in dire straits. The last thing it needs is a mudslinging internecine public battle

Let’s take a look at just a bit of the financial history of Postmedia since its creation in 2011. By my assessment using annual statements and other sources, the U.S. hedge funds, including Golden Tree Asset Management, have over time put three different tranches of cash into Postmedia. First, there’s an initial 2010 investment of C$250-million in original Postmedia equity. A second equity infusion of C$175-million occurred in 2015 to help pay for the acquisition of Sun Media. The third U.S. hedge fund cash injection was an original 2010 debt issue worth US$275-million.  

The changing value of the Canadian dollar makes these numbers hard to reconcile. But a rough addition of the three injections at current exchange values comes to either US$600-million or C$700-million. Either way, it’s a lot of cash. But what have the hedge funds received in return? According to Livesey, “For the hedge funds that control it … Postmedia is a profitable investment.”

In fact, with Postmedia shares now worth close to zero on the market, the value of the U.S. hedge funds two equity investments (C$250 million/US$190 million) and C$175-million/US$135-million) is currently zero. As for the debt issue of US$275 million bought by the hedge funds, including Golden Tree, the last quoted price on bonds is about 65 cents on the dollar.

In summary, Golden Tree and the U.S. hedge funds have invested the equivalent of US$600 million in Postmedia that right now is valued at US$175 million.

Meantime, of course, the hedge funds have collected interest payments at a rate of 12.5 per cent a year, or a 5½-year total of about US$190 million, on the debt portion of the original investments. In short, the U.S. hedge funds have at the moment a collective equity/debt net cash deficit of as much as US$300 million.

The story of Golden Tree’s plunder of Postmedia is a myth, a fabrication of Olive and Livesey.

Another myth is their claim that Golden Tree and all the other U.S. hedge funds will end up as foreign owners of Canada’s key newspaper properties if Postmedia should be forced into a financial restructuring.

Postmedia Files
Postmedia FilesJust a few of the newspapers owned by Postmedia.

 

In fact, however, Golden Tree — which may well now be a minority holder of the original US$275-million high-rate bonds — and U.S. investors are unlikely to end up controlling the company. They don’t control it now, nor would they in 2018.

Olive and Livesey fail to note that Postmedia has Canadian investors that are first in line to take control of Postmedia. In the event of a restructuring, the ultimate controller of the Postmedia newspaper chain would not be American hedge funds, but a Canadian entity known as Canso Investment Council, a private investment fund manager based in the Toronto suburb of Richmond Hill.

Canso’s founder and CEO is John Carswell, a one-time air force navigator, graduate of the Royal Military College of Canada and holder of an MBA from Queen’s University whose company now manages $18 billion in assets through scores of funds and investment vehicles. He appears in brief biographical notes to be a patriotic Canadian who sits on the board of the Vimy Foundation. Canso, formed in 1997, is the name of an aircraft built by Canadian Vickers in Canada during the Second World War and reportedly flown by Carswell’s father.

What Carswell thinks of Postmedia strategy and policies is unknown. He did not return a phone call. But Canso is clearly in the driver’s seat.

In August of 2012, Postmedia issued $250-million in new C$ debt, with Canso one of the buyers. The cash was used to pay down part of the original debt needed to fund the $1-billion CanWest takeover. Postmedia disclosed in a press release announcing the Sun acquisition that a holder owned more than 50 per cent of this issue. This holder is subsequently disclosed as Canso.

In 2014, when Postmedia amalgamated with Sun Media, Canso provided another $140-million in debt financing. Combined, the two C$ debt tranches add up to $355 million. Exactly how much Canso owns of the total C$ debt isn’t known, but it is likely to be more than 60 per cent.

In its latest financial report, Postmedia lists debt of C$672 million, half held by U.S. hedge funds (now valued at C$350 million) and half by Canadian/Canso investors. But here’s the thing: The Canadian/Canso debt is made up of first-lien notes which “are secured on a first priority basis by substantially all of the assets of Postmedia Network and the assets of the Company.”

Leaving currency issues aside, the Canadian connection means that about $80 million of the $340 million in interest payments Postmedia allegedly shipped to U.S. hedge funds has actually been paid to investors in the funds Canso manages and others.FP0220_Newspaper_Ads_C_MF

The important nationalist conclusion, if one were to worry about such things, is that in the event of a reorganization on or before 2017, Canadians are first in line for the assets, not the U.S. hedge funds. The second-lien notes owned by the U.S. funds are, as one might expect, secured on a “second priority basis” in the event of trouble. If worst came to worst, they would theoretically out in the cold.

Contrary to the claims of Honderich, Livesey and Olive, U.S. hedge funds and foreign owners have not reaped fat profits from Postmedia, nor is Postmedia at risk of collapsing into the hands of exotic Wall Street outfits named Golden Tree.

The Canadian newspaper industry is in dire straits. The last thing it needs is a mudslinging internecine public battle that is filled with attacks that are inaccurate and politically motivated. As the graphic on this page shows, the industry began to walk off an advertising revenue cliff at the end of 2012. Over the next three years, revenue plunged from $3.5 billion to about $2.2 billion in 2015, a decline of 50 per cent over two years.

On March 2, Torstar executives will face analysts to review the company’s 2015 performance and answer questions about the company’s cash problems, sliding revenues, long-range strategy and $2 share price.

This is the Canadian newspaper industry in the 21st century. Maybe with that conference call Torstar will do more to resolve its own existential crisis and vow to stop inaccurately demeaning its competition. It, too, may not survive.

20 Feb 18:17

Integrated Marketing: Great For Sales Pipeline – And Your Career

by Scott Vaughan

balancing inbound-outbound-marketingMany marketers view inbound marketing as the end-all, be-all of demand generation, while others position outbound tactics as the most important for acquiring new leads and fueling sales pipeline.

We marketers can easily become experts in one area, creating an unintended bias toward specific marketing channels simply because we’re comfortable working with those strategies.

By focusing too much on one strategy or channel, we’re missing out on the opportunity to deliver significantly better results for our company and our careers.

Today, it’s critical you commit to continuously expanding your marketing skillset, finding the right balance between inbound (SEO, blog posts, owned social and landing pages, etc.) and outbound (events, webinars, content syndication, paid social and paid search channels) to discover and acquire new customers.

A Successful Marketing Career Requires Adaptability

My own career evolution and the drive to stay ahead of the game has me thinking about what it means to be an integrated marketer – pulling the levers of inbound and outbound marketing strategies to serve the twin masters of campaign performance and personal growth.

Many have even adopted the term “full stack marketer” (you know that person). This emerging label implies the ability to execute cross-channel campaigns, across various marketing technologies and use data to make the best decisions to achieve your goals. This may not be 100% reality, but it’s an awesome goal for marketers.

Marketing is evolving at light speed and it’s getting more and more difficult to keep up with the pace of change. Further, it’s being driven by larger amounts of data. In order to be successful in this environment, we must avoid becoming too attached to one channel, tactic, data source, media partner or whatever – because what works today is very unlikely to work next year.

Rather, we have to keep our eyes open to new opportunities and ways of achieving our customer acquisition and revenue goals by challenging the status quo and testing new ideas.

Why Isn’t Inbound Marketing Enough?

We’ve written about the diminishing returns of inbound marketing a few times before, so I won’t go into too much detail. Simply put, you can’t expect all you prospective customers to show up at your website and landing pages through SEO and social outreach alone – no matter how good you are.

Your audiences are made up of a diverse group of individuals, and they all consume content in different ways, at different times and from different places. This requires a highly varied mix of tactics that inbound methods can’t cover.

Moreover, account-based marketing (ABM) is becoming critical to B2B marketing organizations. And outbound marketing strategies serve as the linchpin of ABM programs, because third-party media partners and content marketers have special relationships with decision-makers at your target accounts. If you’re not tapping into these relationships via a concerted outbound program, you’re simply not using ABM to its full potential.

Inbound marketers can’t rest on their laurels if they expect their career (and paycheck) to blossom. Simply put, inbound marketing initiatives should complement outbound marketing strategies.

Why Isn’t Outbound Marketing Enough?

Hubspot has done a terrific job of answering this question over the past few years and marketers have benefitted. (But even Hubspot has recognized the need to get the inbound-outbound mix right with the launch of their paid acquisition capabilities in recent months.)

It’s rare these days to assume that you can execute an outbound lead generation campaign (say, via content marketing partners) and then simply hand these leads over to sales.

Outbound demand generation is dependent on having a foundation of solid content developed for inbound purposes: blogs, landing pages, website, hosted webcast, videos, etc.

So, just as inbound-focused marketers must complement their efforts with outbound initiatives, so too must outbound demand gen programs be supported by a solid inbound strategy.

Successful Integrated Marketing Requires Balance

The integrated-marketing, inbound-outbound balance really comes together in critical areas that accelerate marketing’s ability to create customers. Lead nurturing is crucial to develop prospects to customers. Lead scoring is paramount to prioritize which prospects to focus on. And while these efforts aren’t synonymous with inbound, they do heavily use the content developed for inbound marketing strategies.

Applying this concept to B2B marketing’s hottest trend, account-based marketing engagement mostly relies on outbound tactics, but these efforts are greatly supported by tracking inbound activity, and using this data to inform predictive models, develop target account lists, personalize owned media messaging and even drive more targeted outbound engagement.

Narrowly pushing one strategy (inbound or outbound) over the other limits the quality and diversity of your pipeline. That’s why an integrated marketing approach takes an inclusive view of all channels and tactics to maximize the reach of their combined efforts. This ensures you’ll draw in different targets (titles/roles, industries, geographies, buying stages, personalities) who engage in different ways.

Social media is a prime example of why striking the right balance of inbound and outbound marketing strategies is pivotal today. We all know that social is an ideal channel to connect with professionals who network through LinkedIn Groups, Twitter handles, or Facebook pages. But only using your company’s social pages and handles (inbound tactics) is limiting – it’s unlikely you have the reach you need. Leveraging the expertise of third-party content marketers (an outbound tactic) increases your reach exponentially, while often providing a fresh angle with which to use your content.

A successful blend of integrated marketing tactics will allow you to scale your pipeline efficiently – something every B2B organization is striving to do in this turbulent economy. And understanding the nuances of balancing this marketing yin and yang will enable you to expand your skillset and marketability. Today, I would bet on integrated.

master-outbound-demand-generation

20 Feb 18:17

Choosing The Right Traffic Source For Your Lead Generation Campaign

by Jessica Bowers

When it comes to content, location matters. Make sure you’ve chosen the best traffic source for your campaign.

traffic_source_.jpg

Not all traffic sources are created equal. No, I’m not talking about the difference between interstates and back country roads. I’m talking about Internet traffic–the avenues where your audience is active online.

When you are ready to launch a lead generation campaign, you most likely start by canvassing the entire internet to find as many leads as possible. You think, “The more places my message can be seen, the more leads I’ll get, right?” Right?

……………….

Wrong.

When you’re trying to generate new leads through digital marketing, the “More is more!” philosophy isn’t always the best approach. The somewhat trite real estate mantra “Location, location, location!” may actually be more applicable when it comes to maximizing your opportunities for generating leads.

Successful lead generation campaigns are the ones that put the right message in front of the right audience in the right location. Sure, you could launch a campaign and promote it via email, on your blog, on all of your social media channels, in your email signature, and everywhere that your target audience may possibly encounter your brand. But how many people are actually converting on all of these different channels?

If you are getting lackluster results with your lead generation campaigns, it could be because you’re feeding the same message to a multitude of platforms.

Instead, you should identify one primary traffic source and concentrate your lead generation campaign efforts there.

Before we dive too deeply into how to identify the right traffic source, let’s review the steps involved in setting up and launching a lead generation campaign:

lead_generation_4.png

7 Steps to Launching Your Next Lead Generation Campaign

There is more to generating leads than creating a beautiful ebook or offering a free trial of your software. You can’t just decide to offer these assets, flip the on switch, and then watch the leads roll in. It takes a little more planning and preparation to really be successful.

Here are the seven steps involved in launching a lead generation campaign:

  • Find Your Audience. As I said earlier, your brand can’t be everything to every lead. You have to determine who you’re trying to target. (We call these your buyer personas, your ideal customer.) Once you have an understanding of who you are trying to target, figure out where they are most active online.
  • Choose Your Traffic Source. When you understand who you are trying to attract, and you’ve identified where they are most active online, you’ll need to choose which of those avenues you’ll utilize to promote your offer. Will this be social media, email, your blog or your website?
  • Create Content That Fits The Audience and Medium. When you know who you want to target and where you want to promote your offer, create the right content for that audience and platform. If you are promoting something using Facebook ads, your content will be much more visual and easily consumable than if you choose to promote an offer on your blog. Tailoring your content to the platform can make your efforts much more successful.
  • Drive Leads to Your Offer. The goal of this content should be to drive prospects from the platform they are on to the landing page or website where your offer exists. If you are using Facebook ads to entice people to sign up for a free trial, send them to a landing page on your site with more information about your software and how to sign up for a demonstration.
  • Create a Valuable Conversion Opportunity. To capture leads, you’ve got to offer something in exchange for someone’s name and email address. Remember, the most successful conversions are those that provide a lot of value in exchange for personal information. I don’t want to give you my entire medical history just to download an infographic. But, if I really want to take your software for a test drive, then yes, I will give you my name, phone number, email address, title, budget, etc.
  • Nurture Leads Through the Buying Cycle. Just because someone converts on your form doesn’t mean they are ready to purchase right away. Make sure you have set up appropriate nurturing campaigns to follow up with leads at every stage of the buying cycle.
  • Close the Deal. Using your nurturing campaigns to further qualify your leads will help your sales team close the deal more easily. Which means you get to start the process all over again!

So, you’ve got all the pieces of your lead gen campaign ready to go. You’re confident in your offer, and you have some lead nurturing in place to follow up with those who convert. But, you’ve got to get the visitors to your conversion opportunity first. Again, it’s all about utilizing the right traffic source.

So how do you choose the right traffic source?

When launching a lead generation campaign, your traffic source is the outlet you plan to use to find your target audience and bring them to your conversion opportunity. Your traffic source can vary by campaign or buyer persona.

For basic campaigns, you will want to select one traffic source and concentrate your efforts there. For more advanced lead generation, you will want to select one traffic source for every stage of the buyer’s journey, to make sure you capture leads at all phases of their decision-making process.

You will want to select the traffic source where you think you will have the most success at first. That could be email marketing, if your email list is highly engaged and extremely segmented. Or it could be social media advertising, or even just organic social media posts if that is where your audience is most active.

Some additional traffic sources to consider are:

  • Facebook
  • Twitter
  • LinkedIn
  • Pinterest
  • YouTube
  • Reddit
  • Medium
  • Quora
  • Your corporate blog
  • Your company website (if organic traffic to your site is high)
  • PPC ads

Before you start targeting these traffic sources, spend a little bit of time listening on these platforms to determine what your audience is most interested in and talking about most often.

Are there pain points they are often complaining about that you can assist with?

Are there solutions they are constantly seeking that you can provide?

Are there questions that they need answered?

Use the results of your research to rank your traffic sources. Start with the source where you are most likely to have success and work your way down. Once you have exhausted one source, you can move down the list to the next source and launch your campaign again.

Craft the Right Message

With your number one traffic source identified, create compelling content that best fits that platform.

If you choose your blog as your primary traffic source for generating leads, create a series of posts that offer valuable solutions for the problems your audience face. Include conversion opportunities within the these posts.

If you choose Facebook advertisements as your primary traffic source, create compelling visual ads and pithy copy to pique interest in clicking through the ads.

If LinkedIn is your primary source, then utilize your company page, the Pulse network, and ads to drive links back to your site. Your content should be more educational and in-depth for LinkedIn than it would be for, say, your blog or your Facebook posts.

The important thing to keep in mind is to make sure that you are tailoring your message to the platform and audience you are targeting.

The next time you are ready to launch a lead generation campaign, you could roll out a campaign across the entire internet. Or you could focus your efforts on one outlet at a time to provide the targeted information that your audience is looking for at the moment they are needing it most.

By identifying the right avenue for your leads, your next campaign is sure to be a success.

If you need additional help jump-starting your lead generation campaign, download our free guide below.

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20 Feb 18:17

The Complete Guide to Implementing a Marketing Segmentation Strategy

by Wishpond

The best analogy I can think of for communicating the value of a segmentation strategy is the gun range. Now, I’m not a gun guy, but bear with me.

An un-segmented marketing strategy is like trying to fire an uzi one-handed while facing away from the target. Bullets are going to go everywhere, spraying indiscriminately (and dangerously) around the room.

Segmentation, on the other hand, is like lying down and resting a sniper rifle on a tripod, relaxing your body and breathing in and out – eye trained down the sight and with no pressure.

I’ve never fired a gun in my life, but I’m confident even I could hit the target in those conditions.

What is segmentation?

Market segmentation is the act of subdividing your market or contacts into groups with similar characteristics, needs, or interests who are likely to exhibit similar purchase behavior.

Segmentation increases everything from email open rates to customer loyalty. It’s incredibly effective in all areas of your marketing and sales funnel (but I’ll be giving you a few segmentation strategy use-cases below, so be patient for a second).

There are two primary kinds of segmentation:

  1. Explicit Segmentation: Characteristics of a lead or customer which are given clearly to your business either through conversation, lead generation, or purchase behavior.
  2. Implied Segmentation: Characteristics of a lead or customer which are implied in their actions, demographics, or purchase behavior.

A few examples to make those a bit clearer:

Explicit segmentation would be things like…

  • Customers who bought in the past 6 months.
  • Leads who selected B2B as their industry type in a landing page.
  • Customers who live in Canada.

Implied segmentation would be things like..

  • Customers who downloaded the Guide to Landing Pages, and are likely to be interested in that subject.
  • Leads who viewed our pricing page twice in two days, and are likely to be interested in buying.
  • Customers who purchased a wet suit, and are likely to be interested in watersports.

Why you need to be careful of explicit segmentation…

People are more complicated than what they look like, their gender or their geographic location. You know that.

The difficulty arises, of course, because segmentation is generalization. We’re generalizing that a selection of our merchants who act and behave a certain way represent a larger whole – and we’re budgeting for that generalization.

Yet (particularly with explicit segmentation) this can be dangerous. For instance…

segmentation strategy

On the surface, we could say that all 40-something mothers with a high yearly income will be interested in receiving advice about healthy cooking strategies. We could create an entire marketing strategy around that assumption: create content which nurtures 40-something mothers towards an annual subscription to receive organic, local food on a bi-weekly basis.

Except some 40-something mothers don’t like to cook.

But should that stop me from segmenting by explicit characteristics?

No, of course not. You can’t please everybody all the time. If you find that a statistically significant indicator of interest is having a couple kids and a six figure income, then run with it.

I just want you to be aware that segmentation is only so powerful, and (as with literally every marketing strategy out there) testing is a crucial element.

What are you looking to achieve through segmentation?

There’s no point in segmenting your business’ contacts unless you can establish how to alter your marketing strategies based on that segmentation.

Here are a few things you need to identify about a segment once they’ve been defined:

  • Establish their beliefs and attitudes towards your business or your industry (if they’re not familiar with your business specifically).
  • Establish what drives them to choose a business that supplies your product or service.
  • Establish what interest they’re likely to have in specific elements of your product or service.
  • Establish what marketing channels are likely to be effective in targeting them.
  • Establish if there are details which might be more easily measurable than your current model. (i.e. Can we simply ask leads for explicit characteristics than define their segment from implicit actions?)

The 5 Characteristics of a Strong Segment:

For segmentation to be useful, it has meet these five requirements:

#1. Focused but significant:

There’s no point in segmenting so specifically that creating a tailored marketing program for that segment would yield a negative ROI. Your segment should be “the largest possible homogeneous group worth going after.”

#2. Differentiable:

Segments must be easily distinguished from each other, as well as likely to respond differently to different marketing approaches and strategies.

#3. Relevant:

Segments must be structured such that the knowledge aids your business’ marketing goals.

There’s no point in segmenting your SaaS customers by hair color, as the information is useless to you. Equally, there’s no point in segmenting your hair salons’s customers by the size of their business.

#4. Actionable:

It must be possible for a marketing team to create strategies which will effectively attract and serve the segment.

#5. Stable:

Stability of a segment is paramount in executing a long-term strategy for it. If your segment is likely to change in composition or purchase-inclination over time, the effort you put into marketing to that segment is less likely to succeed than if that segment is stable.

Sources; (Kotler, 2004 & Ederewhevbe, 2013)

Segmentation Possibilities

  • Geographic:
    • Land or region
    • Rural or metropolitan area
  • Demographic:
    • Age, sex, marital status
    • Income, occupation, education
    • Religion, nationality, ethnicity
  • Psychographic:
    • Social status
    • Lifestyle-type
    • Personal type
  • Behavioral:
    • Intensity of product use
    • Brand loyalty
    • User behaviors
  • Industry
  • Intermediary or final consumer?
  • Type of corporation (public or private sector)
  • Size of corporation
  • Interest

NOTE: When segmenting by demographics, many businesses fall into the trap of believing (as they’ve already segmented) no further segmentation is needed. This is particularly prevalent when we’re talking about businesses doing business abroad or towards one gender – where the obvious segmentation is “often overemphasized and inappropriate.” (Source)

Segmentation Strategy Statistics:

Email Segmentation Statistics:

Global Segmentation Results

When Mailchimp measured segmented email campaigns across their entire platform, these were their results:

Opens
14.64% higher than non-segmented campaigns

Unique Opens
10.68% higher than non-segmented campaigns

Clicks
59.99% higher than non-segmented campaigns

Bounces
0.02% lower than non-segmented campaigns

Abuse Reports
6.15% lower than non-segmented campaigns

Unsubscribes
7.46% lower than non-segmented campaigns

Segmentation by Date Added/Signup Date

When they measured those segments that were organized by the date the lead or customer was added to the list (used most effectively to track inactives/recents), these were their results:

Opens
26.27% higher than non-segmented campaigns

Unique Opens
23.14% higher than non-segmented campaigns

Clicks
54.65% higher than non-segmented campaigns

Bounces
78.71% higher than non-segmented campaigns

Abuse Reports
29.49% higher than non-segmented campaigns

Unsubscribes
32.84% higher than non-segmented campaigns

Segmentation by Interest

When they measured by emails sent based on a lead or contact’s interests (see above), these were their results:

Opens
11.08% higher than non-segmented campaigns

Unique Opens
6.74% higher than non-segmented campaigns

Clicks
74.53% higher than non-segmented campaigns

Bounces
13.70% lower than non-segmented campaigns

Abuse Reports
19.63% lower than non-segmented campaigns

Unsubscribes
321.22% lower than non-segmented campaigns

Email Segmentation Takeaways:

Segmenting by the interests of your leads and customers seems to be the most effective segmentation strategy for email marketing. This makes sense though, right?

Wouldn’t you rather receive emails based on what you actually care about. Isn’t not doing that the definition of spam?

Segmentation by interest improves those metrics which matter most to email marketers: increasing click-through rates by 74.5% and reducing unsubscribe rates by a whopping 321%.

Sales Case Study:

In 2011, UK gym Beaumont’s was looking to increase membership and meet their bottom-line annual objectives.

The gym set out to “map the existing member addresses to identify catchment areas […] and then profile these members against the Sport England market segmentation.” This enabled the gym to know “where people who join Beaumonts live and what ‘type’ of people they were. [Creating] a clear target market to promote to.”

Previously the gym used generic adverts to engage with all 400,000 households in its general local area. Segmenting that area enabled them to send “highly targeted postcards to the top 15,000 local addresses of non-members who were profiled as likely to join the gym.”

The Results:

The ROI report demonstrated that an initial investment of £7,000 in this campaign resulted in over £40,000 of new annual income from more than 250 new prep-paid members – an ROI of over 450%, with evidence to prove the direct impact of this campaign.

Complete Walkthrough of Implied Segmentation Use-Case

I’ll actually use a Wishpond example for this, as it’s one I’m confident works.

If your company engages in inbound marketing, which many modern businesses do, you will have created content which touches on every element of your product or service.

For Wishpond, we continually create email-gated content built around lead generation, lead nurturing and marketing automation (the three pillars of our platform). But, after conducting polls and conversations with our users, we recognize that many people come to us for only one of those services.

So a fantastic way for us to better nurture our leads into sales is to segment them based on which of those three services they’re most interested in.

Below is an example of a leads list built by combining all the leads who convert on email-gated content related to landing pages:

segmentation strategy

Creating a list like this one allows me to do all sorts of things, from send interest-specific newsletters or interest-specific promotional emails to better optimize onboarding strategies and inform my customer profile down the line.

To learn more about creating and optimizing email-gated content, check out my Complete Guide to Gated Content. To learn about how you can nurture your leads based on interest segmentation, see 5 Behavioral Lead Nurturing Ideas & Examples.

Complete Walkthrough of Explicit Segmentation Use-Case

Not all potential customers are created equal. Some, we have to admit, are worth a bit more investment than others.

And when you attract a high-value potential customer, the last thing you want to do is let them slip through the cracks because you weren’t paying attention.

Firstly, you need to get the information from your lead about their high-value. The simplest way to do this is ask. Below is a simple lead-gen form which includes company size as one of its fields:

segmentation strategy

By the way, if you’re interested in creating beautiful, mobile-optimized, no-code-required, landing pages,

Once you’ve gathered this valuable lead information, you need to do something with it.

Firstly, create your segment:

segmentation strategy

This sets the conditions of your list to be “leads who are part of large, high-value businesses, but have not yet signed up for our platform.”

And here’s a few strategies for automatically taking action on these high-profile leads with marketing automation:

  • Send an internal email to your sales associate, prompting them to send a custom email or set up a call.
  • Add high-value leads to a remarketing campaign by triggering javascript when they arrive on your site (see my article “5 Marketing Automation Use Cases” for a walkthrough on that)
  • Send a series of personalized (but templated) emails over the course of a week, prompting high-value leads to convert sooner than later.

Wrapping it Up

Hopefully this guide has given you a bit more insight into the value and practice of implementing a marketing segmentation strategy.

My chief recommendation is to measure your segments carefully. Read over those five primary characteristics of a strong segment again and ensure your meeting them all: large enough to be worth your energy but small enough to respond uniquely to stimulus.

And let me know if you have any questions in the comment section below!

20 Feb 18:16

Stats and Metrics: Turn Your Marketing Into a Revenue Generating Machine

by James Kaiser

Marketing CRM eBook

With the fast-paced digital environment marketing channels and tools are developing at a rocket speed. No surprise marketing executives are focusing more and more on the performance of their strategies. With the customer satisfaction being one of the top metrics applied to evaluate the effectiveness of marketing efforts measurable tactics and approaches have to be instilled to ensure success.

Businesses today are busy discovering patterns and technologies aimed at predicting customers’ needs before they are even aware of them themselves. Opinions differ but when your prospect evolves into Marketing Qualified Lead it does not necessarily mean they know much about your company or what you are selling. This is where ‘lead nurturing’ comes in.

Marketing eBook

With an ever-growing competition, companies nowadays are trying to find more creative ways to get in front of the customer. Marketing automation tools allow tracking the leads and automating content delivery through various marketing channels be it email or content, social media or mobile marketing ensuring the success of your lead nurturing efforts.

Marketing automation (MA) software can also help you to increase conversion rates to 53% as calculated by Aberdeen Group’s in their recent research study. The MA software integrated with your sales force automation and service management system decreases Customer Acquisition Cost up to 33% enabling better alignment and higher ROI. By defining your specific needs you can select a marketing automation tool that’s right for your organization. You will then join the 49% of worldwide companies that are already using MA tools. Note that 76% of them believe that marketing automation help them to significantly increase customer engagement.

We’ve developed an eBook where we are sharing actionable insights and pro tips aimed to improve your marketing activities. As a bonus, learn why we insist on aligning marketing with sales and other key business departments and what results such approach brings.

Download the eBook>>

20 Feb 18:16

5 Ways to Enhance Your Logistical Efficiency and Improve Customer Relations

by Tahir Akbar

Logistical efficiency is defined as how smoothly an enterprise conducts its operations. Typically logistics is all about the movement of physical goods and vital information. From raw material to warehouse management, supply chain to labor administration, product shipment to information management, everything comes under logistics management.

Logistics management is an important component of the business operations as its performance not only impacts the internal processes but also customer relations. Imagine if you’ve to deliver a critical shipment and your logistics solutions provider comes over with an excuse of inventory shortage; how will you manage your customer? Or what if you receive a bulk order but you don’t have the desired space to store the products in that particular quantity, size or amount.

In both of the given examples, the ultimate result is poor customer relationship, cancelation of order, and negative word of mouth. Due to the same, some experts stress understanding the value of warehouse location and system for the business. They are of the view that logistical efficiency is more important than marketing. In marketing you just promise, and in operations you actually deliver.

In the following, we are discussing 5 ways to improve your logistical efficiency in a way that it leads to improved customer relations and revenue growth.

1. Get an Information Management System:

If you can afford go for a customized information management system. It will benefit your business in a range of areas including warehouse management, supply chain management, order tracking, inventory management and accurate delivery of customers’ orders. If you can’t afford a custom solution, search for a reliable and affordable warehouse/stock management software that could provide you more visibility of products and system and enable to quickly process the customers’ orders.

Remember, half of your problems are solved when you manage and use information in an optimized manner.

2. Keep a Sizable Inventory at your Warehouse:

This is a big problem with businesses as not everyone has a big enough warehouse to manage their stock in larger quantity. This leads to supply shortage and delayed orders in many instances. If your products are selling like hotcakes and you lack the desired inventory management facility, why not considering third party warehousing? According to the Property Data Report 2013, there is £80bn worth of warehousing in the UK. It’s not just the United Kingdom, International Business Times report also suggest that 3PLs market is set to surpass $900 billion market value by 2020.

All you need is to consult a reliable partner for logistical support and ensure a sizable inventory available for shipment. However, make sure you’re doing this after analyzing your information management system and customers data insights. It should guide you on the quantity, type, packages, market trends, and much more.

3. Train Your Staff:

Staffers who are habitual of managing orders and information in the traditional way must be trained on the modern techniques. This can be done internally by your HR department or you can ask the software vendor to arrange training sessions for your team. Moreover, you can invite the system architect and your data management team to come over and provide weekly insight to your team on the floor and warehouses. This will enable smooth flow of information across the value chain.

4. Redefine SOP:

Redefine your standard operating procedures to make sure that your team is moving the right wheel at the right time. This requires few small but strategically very important steps. In this regards, make sure to work on the following domains.

  • Free flow of information across the value chain
  • Daily, weekly, and monthly analytics report- to guide the floor, development, packaging, and sales team about the sales flow and market behavior trends.
  • Double checking the orders – humans are prone to error and may lead to shipment of order for second time. This adds more bucks to the cost and yields loss. Therefore, introduce double checking.
  • Design a system with connected but different role for the people who understand the signs and pay heed to their JDs.
  • Print your key policy jargons and paste across the facility.
  • Your SOP should address the strategic questions like could your warehouse be a revenue source for you? How to ensure error-free order tracking? How to reduce delivery time?

5. Learn from the Competition:

Only 20% start-ups last longer than 1 year because most of them cease to learn. No matter whatever industry or market you are in, competition and market can be a great source of free knowledge. By actively monitoring the competition, you can learn:

  • Updated best practices of logistics management
  • Software and systems to manage information flow
  • Techniques/training programs for your staff
  • Modern operations management techniques in academic circles

Hopefully these suggestions will help you improve your logistical efficiency in an effective manner and lead to improved customer relations.

20 Feb 18:16

Reap the Benefits of Trade Shows After the Trade Show is Over

by Kevin Homer

Exhibiting at a trade show can be so valuable. Trade show attendees are there because they want to be; because they’re interested in your vertical. This captive audience provides exhibitors with the opportunity to find potential customers, form a partnership with other attendees, or rekindle relationships with current customers. To maximize the value of your company’s presence, make sure you have a sales team present that will be outgoing and engaging, and will pull attendees into your interesting, informative, and [hopefully] fun booth.

Let’s be honest… exhibiting at a trade show can be expensive. So make sure you maximize your efforts at the trade show to ensure you’re getting the best value and return on investment, even after the show is over.

Memorable Trade Show Booth Design

You only have a few quick seconds to catch someone’s attention and make a lasting impression. Make sure your signage is memorable, both in design and in message. Information needs to be provided correctly, the design should pop and follow your company’s branding standards, the layout of the booth should entice attendees to come learn more. Interactive displays and contests or sweepstakes are always a great idea, and provide some freebies that the attendees will want to use (keeping your name in front of them).

Don’t Forget About Social Media

Have you noticed how trade show attendees frequently have their heads buried in their phones as they’re walking around the trade show floor? Many of them are using social media… so why aren’t you? Provide your social media information to connect with your leads, provide updates throughout the day on your social media accounts, and provide opportunities to interract by providing enticing questions, contests, or Q&A. Post photos and ask your attendees to do the same, and ask them to tag you or use a predetermined #hashtag.

Lead Generation is Key!

Although we would love to think that every lead we get excited about at a trade show will follow up after the show, the reality is that it just doesn’t work that way. A solid lead generation strategy needs to be implemented to ensure you truly benefit from your trade show presence. Collect business cards when attendees enter a contest or giveaway in your booth, offer to email free information or exclusive promotions, or provide free evaluations right in your booth. This way, you can reach back out to them to keep the conversation going, and if you follow the tips listed above, they’ll remember who you are when you reach back out.

Establish a Followup Plan Ahead of Time

Whether you’re going to personally call 100 visitors to your booth or send mailers to thousands of trade show attendees, make sure your company has the plan established prior to the show. Your post-show strategy should be executed within one week of the show; otherwise, you’re old and forgotten news. Mailers should be pre-written and ready to go; don’t start designing postcards after you’re back from the show.

What are your favorite strategies to make sure trade show attendees remember you? Comment below with your favorite tips!

This article was originally posted on Navitas Marketing’s website.

19 Feb 18:15

Students protest at South African universities

by Lynsey Chutel

JOHANNESBURG (AP) — A South African university had to shut down its campuses Friday after violent protests over the use of Afrikaans as an official teaching language — a demonstration that echoed students' demands during apartheid decades ago.

At the University of Pretoria, student members of the Economic Freedom Fighters opposition party came to blows with AfriForum, an Afrikaner cultural group, according to an online video. More than 20 students were arrested in the clashes, South African media reported. Campuses were shut down.

Meanwhile, the University of the Witwatersrand in Johannesburg said 14 students were arrested after allegedly setting a bus on fire and burning a mattress outside the library to protest school fees. Members of the Fees Must Fall movement, a student protest group, tweeted that 20 demonstrators were arrested.

Student demonstrations have long played a part in South African politics. In 1976 black high-school students marched against the apartheid regime's plan to enforce Afrikaans as the language of instruction. Now, more than twenty years after the end of minority white rule, students of all races says they are protesting against the lack of transformation at the country's universities, including high tuition costs and the official use of Afrikaans on some campuses.

Earlier this week, students at the University of Cape Town built shacks on campus and burned artwork during protests over a lack of student housing.

At the University of KwaZulu-Natal at campuses in the cities of Durban and Pietermaritzburg, support staff and students demonstrated against what they say is unfair employment terms for cleaners, gardeners and security guards.

___

Follow Lynsey Chutel on Twitter at www.twitter.com/lynseychutel.

Join the conversation about this story »

19 Feb 18:13

Volvo will let you unlock and start your car with your smartphone

by Nick Jaynes
Volvo-thumb
Feed-twFeed-fb

I know I've held a more than a few bulky key fobs in my hand and wondered aloud why my phone couldn't simply unlock the car. Clearly, Volvo had the same thoughts.

Starting for the 2017 model year, Volvo will the world's first automaker to offer cars without a key at all. Instead, owners will use a smartphone app to unlock and start the engine.

Volvo digital key

Image: Volvo Cars

Utilizing the Bluetooth connection between both the car and your smartphone, as soon as you near the car the Bluetooth digital key communicates with and unlocks the car. Without skipping a beat, you simply grab the door handle, open the door and sit down. Read more...

More about Cars, Transportation, Volvo, Tech, and Youtube Video Lead Template
19 Feb 18:13

How Productive Failure Leads to Better Learning 

by Courtney Seiter

Do you know that sinking feeling when you look at what you’ve created and think your work totally sucks? When you’re learning a new skill, you need to realize that giving yourself permission to be terrible—for a while—will eventually foster better learning.

Read more...

19 Feb 18:08

China requires approval for foreign firms to publish online

by CB Staff

BEIJING, China – A new Chinese regulation announced this week will require foreign companies and foreign-Chinese joint ventures to acquire approval before publishing content online, in the government’s latest move to tighten control of the digital realm.

In an apparent countervailing trend born of the need to shore up slowing growth and flagging foreign investment, the government on Friday also announced plans to make it easier for foreigners to live and work in the country under new rules for obtaining permanent residency.

Under the new regulations going into effect March 10, firms with at least part-foreign ownership will be banned from publishing on the mainland text, pictures, maps, games, animation and sound “of informational or thoughtful nature” without approval from the State Administration of Press, Publication, Radio, Film and Television.

Chinese law has long required Internet service providers to hold an operating license that can only be obtained in partnership with a Chinese firm, and the new regulations do not represent a wholesale revision of existing rules or practices, experts say.

But the new policies underscore the increasingly restrictive political climate in China, where the leadership has sought to rein in public speech and thought, with an emphatic focus on the country’s fast-growing Internet industry.

The explosive rise of new media, ranging from social media messaging services to streaming TV shows, for instance, has prompted Chinese censors to introduce a slate of new regulations so it could police digital and social media as closely as it did traditional publications. The country’s top Internet regulator has repeatedly warned that an untamed cyberspace would pose a risk to domestic security and the government should decide who to allow into “its house.”

“China is still focused more on maintaining the social stability and national security interests when it comes to making policies on the Internet industry, while caring less about the commercial and individual interests,” said Zhang Zhian, the director of the school of communication and design at Sun Yat-sen University.

As part of the new regulations, online publishers must store their content on servers in the mainland, a stipulation that gives the government expanded legal powers regarding data access and control. Beijing has made similar data storage requirements for technology firms as part of new cybersecurity and national security laws passed in the past year.

Paul Gillis, a visiting professor at Peking University’s Guanghua School of Management who studies Chinese-foreign joint ventures, said China has introduced regulations in recent months that explicitly give authorities censorship powers under the law that they have long had in practice.

“From a practical standpoint it’s not much different,” he said. “There was tough regulation of anything online before and they shut down anything they thought disrupts social order. But a lot of what might have been common practices before are being put into legislation so China can argue it’s operating under the rule of law.”

Meanwhile, the new guidelines issued by China’s Cabinet aim to expand the categories of foreigners in China eligible to obtain the Chinese equivalent of a U.S. green card. Procedures will be simplified and restrictions relaxed on foreign students seeking jobs in the country.

China’s economy posted its slowest growth in a quarter century last year, expanding 6.9 per cent. Officials expect growth this year of between 6.5 and 7 per cent, while once-robust interest among foreign investors is falling amid complaints over excessive government interference.

The post China requires approval for foreign firms to publish online appeared first on Canadian Business - Your Source For Business News.

19 Feb 18:07

Write Email Subject Lines That Rule – Become A Social Crowd Sorcerer

by Adam Brown

Although the term was coined just ten years ago, crowdsourcing has found its way into just about every aspect of our lives. TV shows like The Voice rely on viewers to determine winners, brands such as Lays, Budweiser and Lego challenge consumers to create and vote on new products, and apps like Yelp unleash the critique in all of us.

Of course, we can’t ignore the greatest crowdsources of them all—social networks. Every minute, Facebook users contribute 2.5 million posts, Twitter users tweet 300,000 times, and 72 hours of new video content is uploaded to YouTube. Then the real crowdsourcing begins, as consumers across the globe determine the best content with their likes, shares and comments.

Which brings us to the topic of how important great subject lines are. We know that 33% of recipients open emails based on the subject line alone, and 50% of all emails are opened on mobile, where smaller screens condense the opportunity to sell the email. Regardless of how relevant, personalized or timely the content of the email is, the few words contained in the subject line can determine the success of the campaign. As the advertising revolutionary David Ogilvy surmised: When you have written your headline, you have spent eighty cents of your dollar.

Tap into the Crowd for Better Email Subject Lines

I’m going out on a limb and guessing you probably don’t have a dedicated writer of email subject lines on staff. Instead, you and your team rely on a combination of creative instincts and plenty of testing to hone in on messages that work. Sometimes you’re on target, other times it takes many iterations.

Why not leverage the collective wisdom of social crowds to streamline the process and dramatically improve the performance of email campaigns? Why not let the social masses be your almost real-time focus group?

While social media monitoring started with listening to social chatter to shape social content, it plays a far more expansive role today. R&D teams use social listening as they develop and refine new products, pricing and merchandising teams use listening to prioritize features and understand price thresholds, and marketing and service teams have reshaped support with social customer care.

And now, email marketers can leverage social listening to create subject lines that have mass appeal. Here’s how.

Great Email Marketers are Great Listeners

Social listening provides insights into the topics and trends that matter most to your prospects and customers. It enables you to monitor what people are saying on your owned social channels and across the web—then leverage the intelligence in your digital marketing channels. To develop relevant and timely subject lines, social listening enables you to answer questions such as:

  • Which of your products are users discussing? Which attributes and features of those products interest them most?
  • Are there use cases, testimonials, or trends that resonate more than others?
  • What are the biggest questions/queries people have about your products or competitors?
  • Which words or phrases are most often used in conversations about your products and brand?
  • In which geographical region of the country/world are people discussing your brand and competitors?

With the knowledge you gather, you’ll be able to pinpoint words, phrases, topics, and questions that are top-of-mind across social channels, then produce subject lines that drive opens—and hopefully, conversions.

Sharing is Caring—Make it Easy on Email Recipients

One final thought: As you shape your email subject lines and content for broader appeal, make them easy to share. While forwards are great—social shares have far more reach. Consider making snippets or offers tweetable. It’s a simple way to amplify your message, plus you’ll be able to watch its success and grow your audience by listening for them to perpetuate across social networks.

Interested in learning more? Download this e-book for more insights on how social listening can help drive your digital marketing strategy.

19 Feb 18:07

Canadians cut back on spending as prices rise

by John Shmuel

Retail sales in December fell the most since 2008 in real terms while prices for goods saw a price spike in January as economists say signs are emerging that higher prices are biting into Canadian real incomes.

Statistics Canada said Friday that retail sales were down 2.2 per cent in January, a much larger drop than the 0.9 per cent that economists had been predicting. When adjusting for the impact of pricing, sales were down 2.3 per cent, the sharpest drop since December 2008.

Inflation data released at the same time showed that prices for goods in Canada have also been rising faster than expected. The Consumer Price Index (CPI) jumped two per cent year-over-year in January, higher than the 1.8 per cent that economists had been forecasting.

“The bulk of the disinflationary impulse from lower energy prices is now in the rear-view mirror and inflation is more likely to move higher than lower over the next year,” said James Marple, senior economist at TD Economics.

A weaker loonie is responsible for much of the higher pricing, as it now costs more to bring in products such as food and electronics into the country. Even though retail sales were down in December, for instance, retailers hiked their prices two per cent — the highest level in four years.

“Retailers could be adjusting prices to reflect higher import costs, courtesy of a much depreciated Canadian dollar,” said Krishen Rangasamy, senior economist at National Bank of Canada.

Paul Ashworth, chief North America economist at Capital Economics, said that rising inflation in recent months is beginning to eat into Canadian real incomes.

FP0220_CPI_C_MF

“Rising prices at the grocery store are already gaining media attention and could begin to eat into consumer confidence,” he said.

Food prices rose four per cent in January, while prices for fresh vegetables were up 18.2 per cent following another spike of 13.3 per cent in November. Canadians eating out also saw their bills go up, as restaurant prices rose 2.5 per cent.

Inflation wasn’t just restricted to just food, as core prices, which exclude food and energy because their prices can be volatile, rose two per cent over the past 12 months. The Organisation for Economic Co-operation and Development noted Thursday that core inflation in Canada is the highest among its 34 members of primarily high-income countries.

“The combination of slowing growth and rising inflation is a trend that the Bank of Canada would not want to see continue,” said David Tulk, head of global macro strategy at TD Securites.

While inflation is expected to trend higher, the crash in retail sales in December is seen by economists as a one off. Robert Kavcic, senior economist at BMO Capital Markets, notes that strong November sales followed by a slump in December has been seen in the past three years.

FP0220_Retail_Sales_C_MF

Mild weather further worsened sales as building materials, clothing and sporting goods sales all dropped off, suggesting Canadiens held off on buying goods such as winter coats.

One area where the weakness may linger is vehicle sales. Statscan said that new sales fell 4.1 per cent in December, while used sales were down 2.5 per cent for the month. Scotiabank said in a report last month that it expects Canadian car sales to be flat this year, after experiencing record growth in 2015. Weakness in oil provinces is expected to weigh on strong sales in more robust economies such as Ontario, British Columbia and Quebec.

Overall, retail sales in December were weakest in the resource provinces, with Alberta seeing a 3.1 per cent decline in sales and its third drop in the past four months. Sales in Saskatchewan dropped 1.1 per cent while those in Newfoundland and Labrador were down 4.4 per cent.

Still, Kavcic said the Canadian consumer is not necessarily out for the count. He expects the December drop to be a one off, even as rising prices are starting to hit Canadian in their wallets.

“Smoothing out some of the volatility, overall sales were still up a decent 2.5% year-over-year in the fourth quarter (the best clip in four quarters), while sales ex-gas stations were up a solid 4.2% year-over-year,” he said.

 

19 Feb 18:06

Are You Prepared If LinkedIn Goes Out of Business?

by Richard Shapiro

Does your business survival depend on social media companies like LinkedIn? Be prepared!

Will LinkedIn go out of business tomorrow? Probably not, but that’s what was said about Blockbuster, Compaq, TWA, and Enron. LinkedIn shares have fallen at least 10 percent following three of its last four earnings reports. Last week, LinkedIn had its largest one-day loss in shareholder value at 40 percent since the company first became public in 2011.

If you haven’t downloaded your LinkedIn contacts into a separate file, like Excel, do it now to protect yourself. Google how to do it; it’s easy.

LinkedIn appears to be suffering from the same issue as Twitter. The company is trying to grow their financial performance but user page views are on the decline compared to member growth.

It’s important than anyone in business does not rely on third parties to store and control their contacts. Marketers have long taught the value of driving your customers and prospects to your own website. This of course means that your site must contain valuable information content that educates not just sells. If you don’t have a large number of LinkedIn contacts who have signed up to receive updates for your website then you are putting yourself in a vulnerable situation.

Frankly, I think LinkedIn is missing the “forest from the trees.” I know the company offers premium services such as Talent Solutions and Business, Business Plus and Executive levels. The decision was recently made to exit Lead Accelerator. When I started my business, a friend gave me really good advice. He said: “when you do not charge for something, people perceive it has no value.” LinkedIn provides users and those who know how to optimize their profiles an extremely valuable tool. I would certainly be willing to pay a nominal charge for my connections. I have 3000 contacts; 10 cents a contact per year, $300. Why not?

I love LinkedIn. My business is much more successful today because of it. My second book, The Endangered Customer: Eight Steps to Guarantee Repeat Business, was just released. My LinkedIn Community is supporting and contributing to my book launch. I’m not suggesting that we all chip in and bail out LinkedIn. The message is don’t depend on a third party for your business existence.

I would suggest the following:

  • Continue to use LinkedIn as an effective tool to meet new people all over the world. I have actually developed great friendships with my social media contacts. Leverage connections with those who live in your geographic area; look up contacts in advance when you travel out-of-state or worldwide.
  • Maximize your LinkedIn profiles. There are many experts who teach users how to fully leverage their LinkedIn accounts. We hired one such expert in 2012 when I wrote my first book and she did an outstanding job of teaching us the ins and outs of the social media world. Sign up for a webinar or attend a class that offers social media training.
  • Periodically download your LinkedIn connections into a separate database. LinkedIn removed this feature at one point in time, but provided it again due to user outrage. But, what if it is removed again, permanently?
  • Most importantly, ensure your website content is educational and encourages viewers to sign up for updates and newsletters. Make sure you are in control on your own contacts.

I would be lost without LinkedIn. I am pleased when someone wants to connect with me and I see a mutually beneficial relationship being new social media friends. Although I receive LinkedIn alerts, I always check my profile views and know who is viewing my LinkedIn Publishing blogs and my periodic messages to followers at least twice a day. An iconic company goes out of business and you can no longer purchase their products and services. But, you still had the option to buy a similar product from a competitor. If LinkedIn were to go under, your database of contacts would go with them. Don’t let that happen to you.

19 Feb 18:05

Customer Experience Herd Mentality and the Fear of Missing Out

by Annette Gleneicki

Image courtesy of claustral

Are you following the herd or defining your own path to success?

In business and in life, there’s this crazy notion of the herd mentality. What is it? According to Wikipedia: herd mentality, or mob mentality, describes how people are influenced by their peers to adopt certain behaviors, follow trends, and/or purchase items. This isn’t always a bad thing (e.g., think running away from a dangerous situation), but it certainly can be, especially when it results in erroneous decisions and other negative outcomes.

In business, when you’re trying to differentiate, when you’re trying to win and keep customers and employees, this mentality quickly commoditizes your business/product and, well, doesn’t really excite your customers or your employees. Employees can move in and out of employment from your company to your competitors, or customers can purchase your products or the next guy’s – and never feel or experience a difference. Suddenly, it doesn’t matter where they work or where they shop: one is the same as the next as the same as the next – and so on.

A few years ago, researchers at Leeds University did some research on herd mentality. Here’s how AdSavvy reports it:

Researchers at Leeds University, led by Prof Jens Krause, performed a series of experiments where volunteers were told to randomly walk around a large hall without talking to each other. A select few were then given more detailed instructions on where to walk. The scientists discovered that people end up blindly following one or two people who appear to know where they’re going.

The published results showed that it only takes 5% of what the scientists called “informed individuals” to influence the direction of a crowd of around 200 people. The remaining 95% follow without even realizing it.

95% will follow the 5%! Wow!

But that’s not really a surprise. Think about the top 5% of companies when it comes to customer experience. Which brands are cited consistently? Which brands does everyone want to be like? Amazon, Zappos, Apple, Nordstrom, Starbucks, The Ritz-Carlton, Disney, Harley-Davidson, Nike, etc. Good for them! Bad for you! That experience works for them, for their culture and for their customers. Design your own culture and your own customer experience – based on what your employees and your customers want, respectively.

For those 95%, what happens to innovation? What happens to greatness, in general? What happens to a differentiated or delightful customer experience? That all goes away.

Seth Godin stated: You cannot be remarkable by following someone else who’s remarkable.

So, why then is there a herd mentality? Those in a crowd tend to do what others are doing because, if they are doing it, then it must be worthwhile doing or they wouldn’t be doing it. Right? Or the crowd might go along with what others are doing so as to not be ridiculed or mocked for not being in the know. Or it might just be the safe route to take. Or we don’t know what we’re supposed to do. Or we have no vision. Or we have no desire to differentiate. Or we like to go along to get along. Or we don’t want to make a bad or wrong decision. Or we have a fear of missing out. Or we are risk averse.

The problem with herd mentality is that we think we know what success looks like because we base it on the industry leaders – because they must be doing something right to be leading the pack. But just because it works for one doesn’t mean it works for others. Just because the Zappos culture and business model work for Zappos doesn’t mean they will work for others.

How do you know you’re part of the herd mentality? Consider how you’d answer the following questions.

  • Do you make decisions based on what others do?
  • Or do you always look for a better way, a better solution?
  • Are you listening to customers or just paying attention to competitors?
  • Do you have a fear of missing out on what others are doing and achieving?
  • Are you afraid to be different or to do something different?
  • Do you dwell on what your competition is doing?
  • Is your approach to designing products, services, and the customer experience fresh and innovative?
  • Or did you take the Zappos tour and decide to replicate their model?
  • Are you looking for new and creative ways to meet customer needs or solve their problems?

How can companies stand out from the herd? Don’t they want to? What will help them win the war for talent? and for customers?

Not all experiences are created equal. When you design your customer experience strategy, good guidelines to live by include:

  1. Define and communicate your brand promise
  2. Develop a culture that fits your brand and what you stand for
  3. Understand your customers: who are they? what do they buy? what problems are they trying to solve? why do or don’t they buy?
  4. Define your moments of truth: think about your customer experience lifecycle and your various touchpoints and interactions
  5. Map your customers’ journeys
  6. Understand the marketplace: yes, be aware of competitors and what they’re doing, but don’t imitate
  7. Listen to your customers and prospects
  8. Define your customer experience: innovate, get creative, add value to the marketplace
  9. Hire the right employees for your brand experience
  10. Know your vision: stick to it
  11. Know your purpose: stick to it
  12. Know your value proposition: stick to it

Imitation is the death of innovation. When imitating, there’s no need for innovation, right? Last month, I wrote about four other voices to listen to in order to innovate. Listening to those four voices can not only help you drive innovation but also differentiation.

Take your inspiration from other industries, if you have to. Get motivated by what your competitors are doing, but don’t dwell on them. Competition drives innovation and vice versa. And innovation drives success, simply because it allows you and your competitors to offer a variety of products to meet your customers’ needs. When that happens, the customer wins. And then you do, too.

If everyone is thinking alike, then somebody isn’t thinking. -George S. Patton Jr.

19 Feb 18:05

9 Mistakes New Managers Make

by Peter Stark

Getting promoted into a managerial role for the first time is both exciting and stressful. It’s a step up in your career, and a big one at that. The new role requires a whole new set of skills, and making mistakes during the transition is common, if not a given. Mistakes happen, but avoiding some of the most common ones will ensure the transition goes as smoothly as possible.

We recently coached a team member who had just been promoted into his first managerial role. When we asked the executive why he had been promoted into his new role, she gave three reasons:

  • He was technically very strong. He could personally solve almost every challenge that came into that department.
  • He had a really positive attitude in a department that was well known in the company for having less-than-stellar attitudes. More than one person had left the company because of the poor morale in this department.
  • He was relatively new. The team member had been with the company less than one year and she didn’t think he would be defeated by the low morale, nor get stuck in the way things had always been done in the past.

When I met with this new manager, I was impressed. He told me that he thought he knew what needed to be done to turn the department around, but what he really wanted to know was what mistakes to avoid as a new manager.

That’s a great question, and the answer can prevent some of the most common and avoidable mistakes many managers make in their new roles.

Poor vision. Managers who go into their new position without a positive vision are defeated before they even start. You need to have a positive vision of what you want the department to become, what goals you want to achieve, and most importantly, a deep belief that you are going to make a positive difference as a leader.

Unclear goals. Most likely, one of the biggest reasons that this department has low morale is because no one has a positive vision of the future and the goals are set low and/or unclear. In these situations, managers often find out the employees don’t even have goals.

Don’t delegate. In your old position as team member, you were paid to look at the details, complete tasks, and produce results. As the manager, you are now paid to build a team that produces much bigger results than you could ever do as an individual. As we rise further up the ladder in organizations, our responsibilities change from less emphasis on the operational “doing” tasks to more of an emphasis on leadership tasks like managing, planning, and leading.

Don’t deal with conflict. Whether it’s team members who don’t like each other and refuse to work together as a team, or a team member who isn’t producing the needed results, you need to lean into conflict quickly in your new role and hold all team members accountable for the results expected of your team.

Try to please everyone. Any time there’s a new manager, there will be some unhappy team members. In the new manager situation described above, the team members who had been with the company a long time felt they should have the manager’s title, not the newbie who had been with the company less than a year. New managers need to remember to do the right thing as a leader, regardless. It is more important to be respected for doing the right thing than it is to be liked by disgruntled team members.

Rely on your new title. There’s a difference between leaders and managers. Managers have a title and a position on the organizational chart. Leaders may or may not have a title, but they always have a relationship with people who are motivated to follow them. Build strong relationships so you can honestly say, “I don’t need the title to get this job done.”

Bluff what you know. New managers who know that not everyone is happy with their promotion feel more compelled to justify why they were selected for the position. To do so, they resort to convincing people of how much they know. It isn’t your job to know everything, and it takes tremendous confidence to tell a new team, “I don’t know the answer. Anyone else have insight? If not, I will find out and get back to you.”

Don’t make decisions. When you are new, it’s easy to lose confidence when you know that every decision you make has amplified ramifications. It can even lead to “paralysis by over-analysis”. But, when you delay making decisions, you hold up other people’s work. Get the best information you can, and make the decision. Even if the decision is wrong, you will most likely be about to correct the course along the way and learn from the mistake at the same time.

Withhold praise and recognition. New managers tend to focus on ensuring their boss and senior leaders see the value they contribute as a manager. It’s easy to take the credit without even realizing it. The more you give the credit, praise, and recognition to others, the more others will feel motivated to do a great job for you.

It’s unrealistic to expect a completely smooth transition into your first leadership position. You will make mistakes, encounter obstacles, and have to quickly adapt to an unfamiliar and demanding role. Take the time to learn how you can avoid some of the most common mistakes, and then embrace the others as learning opportunities that will develop you into a strong and successful leader over time.

19 Feb 18:04

Oil companies are connecting to the internet to become more operationally efficient

by John Greenough

US New Well Oil Production Per Rig

Oil production in the US has skyrocketed since 2010, primarily due t0 due to hydraulic fracturing (fracking) and utilizing horizontal wells. However, the global supply of oil has far surpassed demand. As a result, oil prices have dropped dramatically, and oil companies are facing steep revenue losses.

To combat this, oil companies are utilizing Internet of Things (IoT) technology to reduce their production costs by becoming more operationally efficient.

In a new report from BI Intelligence, we examine why oil companies are connecting their oil wells, rigs, and exploration devices to the internet. We also look at the potential value these companies will realize from the IoT.

Here are some key takeaways from the report: 

  • Over the next three to five years, 62% of oil and gas executives worldwide say they will invest more than they currently do in digital, according to a recent Microsoft and Accenture survey. 
  • Oil and gas companies will use IoT devices and their associated analytics to survey land for new potential drilling sites and extract the oil from the ground. Among oil and gas executives, 89% believe they can leverage analytics to improve business practices, according to Microsoft and Accenture.
  • We estimate the number of devices used on oil extraction sites — primarily wells — will increase at a 70% compound annual growth rate (CAGR). The devices will primarily be internet-connected sensors used to provide environmental metrics about extraction sites.
  • By fully optimizing the IoT solutions available, an oil and gas company with $50 billion in annual revenue could increase its profits by nearly $1 billion, according to a Cisco study. 

In full, the report:

  • Explains the driving forces for the increase in oil production
  • Examines how IoT analytics are being utilized by oil and gas companies in oil fields
  • Identifies the types of networks needed to connect the devices
  • Discusses the importance of mobile devices to control IoT devices

Interested in getting the full report? Here are two ways to access it:

  1. Purchase & download the full report from our research store.» Purchase & Download 
  2. Subscribe to an All-Access pass to BI Intelligence and gain immediate access to this report and over 100 other expertly researched reports. As an added bonus, you'll also gain access to all future reports and daily newsletters to ensure you stay ahead of the curve and benefit personally and professionally.» Learn More Now

 


 

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19 Feb 18:04

Here’s The Account-Based Marketing Metrics Cheat Sheet

by Andrew Nguyen

As much as marketing reports exist to add measurability to a bunch of actitivities, there’s nothing more gratifying than showing proof of success. For account-based marketing, the proof is in accelerated deal velocities and the rate of new deals.

Measuring success is the final step, but the seeds for data accuracy and actionable reporting are planted early.

In this post we cover the tracking and metrics you need to understand what great account-based marketing looks like — most importantly, what great ABM should look like at your company.

We’ll talk about measuring account coverage, engagement, influence, and revenue, all of which helps marketers understand how to increase deal velocity and close rates.

How To Measure Account Coverage In Account-Based Marketing

The foundation for account-based marketing is reaching each target account and every stakeholder within your target accounts.

Measuring this is important because you’ll later understand whom you engaged with and how much, gaining intel for future campaigns. You’ll know how much engagement it took and what roles they played in the organization and deal.

Two coverage metrics are: percent of key names in target accounts you’ve gained opt-in permission with, and percentage of the total number of target accounts identified in your target market/segment.

The trend you want to see is that both percentages are increasing, meaning you’ve accounted for every key stakeholder in an account and you’re expanding your list of accounts to include as many qualified companies as possible.

Measuring coverage is key to building a sustainable account-based marketing program, and so too is refining the coverage metric itself to ensure the target accounts align with the current product, messaging, and personas. The last thing you want is to have great account coverage, only to have your investment in engaging these accounts to end up as wasted spend.

The chart below illustrates the difference between account penetration, i.e. reaching as many stakeholders in an account as possible, and total number of accounts, i.e. identifying all the accounts you should target.

chart_improving_account_based_marketing_coverage

The area that’s optimal for fast growing companies is the top the right. Here you’ve reached the most stakeholders within each account, and you have targeted as many accounts as your budget can handle, or the entire segment you’ve identified.

You also want to know what content they engage with and when in the sales process they engage. Knowing this, you can refine your coverage metric to include or exclude certain stakeholders and define the type of content offer that resonates, eliminating wasted spending on engagement that is fruitless.

How To Measure ABM Engagement

ABM reporting is understanding what gets target accounts to take action.

Action is the strongest indicator for success. In marketing, if you can motivate action and measure it, you’ve worked yourself out of a job. Ok, well not exactly, but close because with measurability comes optimization.

Account-based marketing metrics are closely related to sales metrics. This is especially true when measuring increases in engagement.

According to Engagio, total minutes responding to marketing activities and engaging with the product or sales team is the metric that should be used to measure ABM and middle-of-funnel performance.

Click through rates, product page visits, content downloads, answer rates to sales calls, call durations, and email reply rates are also ways to measure engagement. The key is to set up tracking correctly for your ABM campaigns.

Engagement tells you whether your ABM campaign motivated action. Increasing engagement with sales or marketing assets is a sign that you achieved what is so difficult in marketing: getting people to do stuff.

account_based_marketing_meme

The Influence Metrics

Part of the appeal of ABM is to leverage the relationships and brand affinity fostered through targeted outreach.

To understand whether your ABM campaigns influence prospects to become customers, you should measure deal velocity and close rate for ABM campaigns and compare it to non-ABM campaigns.

To do this well you need to connect data from the top to the bottom of the funnel, and assign credit to each of the touchpoints associated with your ABM program.

Without tracking and attribution you simply cannot compare the results of your ABM campaigns with the rest of marketing. And improving your ABM program becomes much more difficult.

Online and offline attribution data provides the account-based marketing metrics that help marketers improve their programs.

The chart below is an example mock up of tracking deal velocity (as measured by average sales cycle length) and monthly spend on ABM activities. The left blue rectangle highlights the sharp increase in monthly ABM spend taking place before June.

The rectangle to the right identifies when marketers see the benefit in the form of a sharp decline in average sales cycle, measured in days (representing a higher deal velocity). Note that this chart accounts for sales cycle length, in other words, sales cycle length does not decrease immediately after spending on increased engagement.

Account-based_marketing_effect_on_deal_velocity_b2b_chart.jpg

While this is for example purposes, it does show you how you can think about measuring the results of your ABM activities.

A good b2b marketing report is actionable. And at the end of the day, leadership wants to know whether ABM works. A good report will show performance of ABM compared to other campaigns AND whether the ABM program itself is improving.

Touchpoints Data and Account-Based Marketing

The foundation for many account-based marketing metrics is touchpoints data. Whether online or offline, marketers need to set up tracking for every touchpoint. Because set-up is different depending on your channels, create a taxonomy to organize your channels and then go about creating the tags connecting your tracking to your CRM.

Touchpoints data tells you in real time who in each account is being engaged with, and which specific ABM campaign they engage with. Finally, you can attribute engagement and revenue back to your marketing activities to isolate your highest performing campaigns.

Account-based marketing is a hot topic and to make it even more appealing is to prove its value. This is done through proper attention to the right metrics, and an attribution solution that measures revenue generated and influenced by ABM.

 The Definitive Guide to B2B Marketing Operations Learn how to navigate the complex MarTech landscape Download Now

19 Feb 18:04

Be an Enabler! 3 Proven Strategies for Sales Enablement

by Sarah-Beth Anders

It’s no secret that the key to explosive growth is sales. It’s also not a secret that the key to sales growth is the partnership between sales and marketing. I work in HR Technology, where the cliché is, “your people are your greatest asset.” Yet, although most companies believe it, they don’t practice it. It’s the same in sales and marketing.

We all know that there needs to be an air-tight partnership between sales and marketing where the two teams act as one and use the same playbook, yet this is rare to find.

There are many ways that sales and marketing can collaborate, whether it’s through RFPs, pitching, objection handling, and much more. This is all considered sales enablement, which helps push prospects through the funnel.

Here are the top 3 sales enablement strategies your organization can’t live without:

1) Sales certification

Are all your sales people powerfully sharing your value proposition or do they go rogue? Salesforce.com is the best at sales certification. Not only are their sales people all certified on the pitch, but in the early days, all employees were, too. They would offer training to make sure that everyone was crystal clear on the message. Now, it’s just customer-facing employees who are certified on how to position the service and how to deliver the message.

They are taught how to defend the messages against objections and how to present different problem-solving solutions to different personas. Bottom line, at the very least make sure to certify your sales people to increase your odds of winning deals.

I personally prefer group certification because it allows sales people to hear each other pitch and improve their own pitch as a result. Develop the scoring matrix first, which will communicate to the sales team the specific points you are looking for them to speak to.


Group certification allows salespeople to hear each other pitch, improving their own as a result
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Next, split the sales team into small groups of three or four with an executive on each team. Each sales person will run through the pitch and the group will each provide feedback and separately score the rep. After the call, have the executive speak to each rep individually to deliver the aggregate feedback and their score. If a rep requires more work, then they must work with the sales trainer and be recertified individually with them.

2) Personas

Most people conduct research on the buyer and then stop there. It’s not enough—companies must also conduct research on the influencers. People buy with emotion and backfill with logic. Logic isn’t just data; it’s also consensus.



Ppl buy w/ emotion and backfill w/ logic. Logic isn’t just data; it’s consensus @sarahbethanders
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Influencers Buyer PersonasKnow who is influencing the deal behind the scenes and make sure you interview those people and build personas around them so that you are ready with answers to their objections. I usually conduct approximately 5-7 calls per role before developing personas.

Once the personas are developed, I will validate them with current customers and the sales team before training begins. It’s a lot of work upfront, but definitely pays off.

3) Happy Meals

I learned this tactic through the Challenger Sale. The best sales enablement collateral is packaged with industry-specific and segmented content, called a Happy Meal. This content should include an asset such as an ebook, whitepaper, product brochure, case study, sales presentation, or business case.

Nurture your prospect through the journey with content based on their particular stage, and also nurture them with field events, webinars, and thought leadership.

Before any of these strategies can be implemented, work on building the relationship between marketing and sales. It should be one team working towards the same goal.

Please comment and share your favorite sales enablement strategy.

Editor’s note: Whether it’s fixing leaks in your sales and marketing funnel or just about any other sales topic under the sun, you’ll want to be in the room–virtually, of course–for the upcoming Sales Kickoff Summit 2016, a virtual event with over 30 featured speakers covering Sales, Marketing, and Social.

Sales Kickoff Summit 2016

The post Be an Enabler! 3 Proven Strategies for Sales Enablement appeared first on Sales Hacker.

19 Feb 18:04

Interview Techniques That Get Beyond Canned Responses

by Alicia Bassuk
feb16-19-jennifer-maravillas-hbr-web-presentation
jennifer maravillas FOR HBR

According to Elon Musk, a good way to tell if a candidate is fibbing about his or her qualifications is whether they can use a personal story to illustrate a particularly telling experience. “If someone was really the person that solved a problem, they’ll be able to answer the question on multiple levels,” he says. “Anyone who really solves a problem never forgets it.”

Whether it’s because they’re hiding something, or because they’re just plain nervous, job candidates often offer canned responses. One option is to dismiss the person outright, but you may actually be missing out on a great candidate who’s instinctively gravitating toward answers to questions they spent time preparing.

If you’re willing to dig in, take a few risks, or change tactics, you can get a better sense of the real person behind the candidate, and to catch a glimpse of what it would be like to work together. After all, when you get someone to show vulnerability and share a personal challenge that took them outside of their comfort zone, you open up a whole new window into the person sitting across the table from you — or in the case of Musk, identify important warning signs.

Here are three ways to gain insight beyond the resume, beyond the prepared responses, beyond the typical, “tell me about a time you failed” questions.

Practice on-the-spot coaching. Let’s assume you’re interviewing Maria for a chief of staff position. Previously, Maria was a fundraiser for a non-profit. She is professional, articulate, sharp, and enthusiastic.

If Maria is answering your questions too succinctly and you’d like to hear more depth in her answers, give her a coaching directive:

“Maria, can you please answer the same question by telling me a story with an arc?”

If Maria stumbles, or can’t seem to answer a seemingly simple question, such as  “can you describe your leadership style?” give her a different coaching directive:

“Let’s change the question. How would your staff describe your leadership style?”

By giving Maria some on the spot coaching, you can assess several character traits:

  1. Does Maria understand the feedback? Does she “get it” quickly and is she able to take action and redirect in the moment?
  2. Is she receptive to your feedback, or defensive?
  3. Does she know how to ask clarifying questions?
  4. Does she integrate the feedback into the rest of the interview — or does she continue to offer succinct answers or stories without an arc?

If your answer is “no” to any of the above questions, it may give you pause about giving Maria the thumbs up to head to the next round of interviews.

Interview candidates in a group. Southwest Airlines invites groups of people to interview for flight attendant positions at one time, largely to observe the social interactions among candidates during a naturally high-stress situation. Interviewers then ratchet up the stress level by cold-calling specific candidates to answer questions, and creating scenarios which strain social dynamics — such as giving candidates opportunities to prove themselves without throwing others under the bus.

The interviewers then sit back and watch the situation play out, getting answers to such questions as:

  1. Who emerges as a natural leader, building on the strengths of others or changing the flow of dialogue for the better?
  2. Who challenges and brings out the best in others?
  3. Who personifies the spirit and culture of Southwest — taking their work, but not themselves, too seriously?
  4. Did someone find a way to disagree without doing so at the expense of another candidate?

Conversely, those who are challenged by the collaboration will likely miss out on opportunities to add value to the conversation. They may contradict another candidate or isolate themselves from social interactions before or after the group interview.

Test the fit. Lastly, the interview is a perfect time to test the cultural fit of the candidate. Vosges, a company that sells artisan chocolates and that one of us has worked with, evokes a brand that is hip and creative. This leads some candidates to expect a flexible workplace (i.e. working from home) with little to no face-time. In fact, Vosges’ culture is built on the energy that comes from all employees working in pods throughout the office, and meetings held in beautifully decorated rooms adjacent to the factory floor.

You and Your Team

Asking people detailed questions about culture is an effective way to expose work preferences, assumptions, and biases. When a candidate says they’re looking for an entrepreneurial culture, ask them to define what that means, using stories from their past or specific examples about what they want in the future. Do they read “entrepreneurial” to mean a culture that allows employees to run their own group as an independent business, or does it signal a workspace with whiteboard walls and beanbag chairs? Is a culture with a strong sense of community one that offers a general sense of collegiality and group lunches, or one that encourages and creates opportunities for community service and social activities outside the office?

A similar thing happens at Coyote Logistics. Their head of marketing says the company give candidates a manual about its culture, and then ask them to articulate the ways in which it’s fit for them — and ways in which they will enrich it if hired. They want to make sure candidates know what they are signing up for and that’s good for both the company and the potential employee.

On the spot coaching, group interviewing, and cultural fit dialogue gives you more and better information about your candidates. It also ensures that you’ll find stronger employees whose skill sets and mission align with your organization because you’ve seen beyond the resume and beyond the prepared responses. You’ve both vetted one another on a deeper level — making for better hiring and happier employees in the long-run.

19 Feb 18:03

Why Your Buyer Lost Interest 1 Sentence Into Your Call

by mrenahan@hubspot.com (Mike Renahan)

boredbuyerstockphoto.jpg

A significant part of whether salespeople can successfully communicate with their prospects has nothing to do with the words they use. In fact, a rep’s voice tone might matter more than what they’re actually saying.

There’s a reason Michael Saraf, Sales and Marketing director at Adiabatic Solutions, titled his book It’s Not What You Sell -- It’s How You Sell It.

According to ContactPoint, how you’re understood is impacted six times more by voice tone than by your words -- voice tone accounts for about 86% of a listener’s experience, while words comprise just 14%. This means it’s not only what you say that matters to the prospect -- it’s also how you say it. If reps use the wrong voice tone, buyers can lose interest after the very first sentence.

Below are three common voice tone-related mistakes reps make when talking to prospects and three ways to improve conversations going forward.

3 Common Voice Tone Mistakes

1) The rep’s tone is robotic.

Some companies approach sales with a one-size-fits-all mentality. As a result, some reps rely on prepared scripts for their sales conversations, including counters to objections and ways to “provide value.” Instead of the call sounding like a free-flowing conversation about what’s best for the prospect, it sounds like the rep’s only interest is getting the prospect to buy.

“When a prospect receives a call that sounds too ‘salesy,’ they tend to immediately tense up and are not likely to freely give any in-depth information to the salesperson,” according to Invenio Marketing’s blog. “In contrast, a call that has a casual, non-sales focused tone will help the prospect to be more comfortable giving key information to the sales rep.”

To counter this problem, HubSpot’s Dan Tyre, who has been in sales for more than 40 years, reminds sales reps to act human.

“A sales rep’s secret weapons are voice tone and a sense of humor,” Tyre said. “Your voice tone can put people at ease or on edge, and an ability to make people laugh will go farther in making them trust you than any sales pitch.”

2) The rep sounds bored and distracted.

Some salespeople are always thinking about what’s next on their schedule. When reps are distracted, their voices turn monotone and flat, making prospects feel unimportant and souring the relationship.

REALTOR Magazine’s Melissa Dittmann Tracey writes that prospects can easily tell when you’re distracted.

“[Conveying focus] also means eliminating distractions and staying completely focused on the person you’re speaking to; even when on the phone, people can tell if you’re distracted (say, when you’re trying to sneak a check of your e-mail),” Tracey said.

There are several apps available to keep you focused such as BlockSiteFreedom, or StayFocusd. These tools limit your internet access during times you select. Actively listening to your prospect also enables you to pick up on details you might miss out on otherwise, such as pain points and goals.

3) The rep allows negative emotions to affect their voice.

Even if a rep is having a tough day, they still have to push through their sales calls. Unfortunately, a salesperson’s voice tone can reveal their negative emotions and have a detrimental impact on the call’s success -- even with the most excited prospects.

If you have a bad sales call, don’t carry the rejection with you during the day. Check out this list of psychology-backed methods to get over a rejection, including positive affirmations, remembering it’s not personal, and setting short-term goals.

3 Ways to Improve Your Voice Tone

1) Keep the conversation upbeat.

Focus on being upbeat when talking with a prospect and you’re likely to keep the conversation positive. When the sales rep is positive, the prospect is more likely to mirror those positive emotions.

“There needs to be passion and enthusiasm for your customers. When those qualities are present, everyone benefits,” Barry Himmel writes. “Your customers like to do business with people who want their business and know how to show it. You feel better because your upbeat tone becomes contagious and can be carried over to the customer. They will treat you better and the transaction will be much smoother.”

An upbeat tone creates excitement in your prospect for your product. Staying positive isn’t a major challenge either. Keeping your tone positive can be as simple as learning to smile when you’re on the phone.

2) Emphasize specific benefits with your voice tone.

When you’re speaking about the value your prospect is going to see from your product, make it clear with your voice tone.

“[Executives] know that not everything that gets said is as important as everything else,” Tony Parinello, an expert on executive-level selling, said. “So ‘lean’ on important words and phrases.”

The easiest way to emphasize your point is to repeat it or to speak at a higher pitch pitch to make the statement stand out. Granted, you don’t want to go too high -- but you do want specific benefits to stay in your prospect’s mind.

3) Be serious when it’s time to be serious.

Although building rapport through laughter can be great, when it’s time to get down to business, it’s best to adjust your tone -- as long as you don’t slip into being robotic. A serious tone reflects the importance of the conversation.

“The intricate acoustic patterns which comprise speech affect how we’re seen in terms of our personality, our emotional state, and even our professional competence,” David Cox wrote in The Guardian.

When the time comes to discuss important items, make sure your tone reflects that. Not only does your serious tone impact how the prospect views the product, it also impacts how they view you and whether they’d like to work with you.

A sales rep’s voice tone is one of the determining factors influencing a prospect’s decision to buy. While having a great product to sell puts you at an immediate advantage, in certain situations, it’s how you sell that product that makes the difference. HubSpot CRM

  HubSpot CRM
19 Feb 18:01

Snapchat: A One-way Conversation That Works

by Andrew Wilson

What’s your least favourite thing on the internet? Is it overly opinionated people endlessly arguing about contentious subjects like gun control, the existence of God, or whether Kanye West is more or less likable than Ebola? Yeah, mine too.

Sometimes it can seem like the social media-sphere has become less about sharing useful or entertaining information and more about housing mindless Kanye debates (mostly instigated by Kanye). It’s one of the reasons why I got rid of my Twitter account last year, and could at least be a contributing factor to why that particular platform is experiencing a drop in users worldwide.

Don’t get me wrong, social is still a fantastic opportunity for people to communicate and share ideas, often with worthwhile outcomes. But are people being put off by the needlessly heated and insult-laden quarrels about, more often than not, Kim Kardashian’s caboose?

When you consider the fact that social media users have never been more spoilt for choice as to which platforms they spend their time on, then yeah, they’re probably looking for a reason to get rid of one or two apps.

Are people being put off by the needlessly heated and insult-laden quarrels?

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One platform that has managed to avoid attracting swathes of argumentative internet users is Snapchat, and in turn boost its user numbers. The photo and video-messaging app has witnessed a dramatic upsurge in engagement levels as well, as Bloomberg News reported in January this year that Snapchat now delivers more than 7 billion videos to users every day. This is impressive because, 1) four months earlier that number was 4 billion, and 2) it’s only 1 billion fewer daily video views than Facebook, which is a platform with 15 times more users.

Now, admittedly, the lack of angry CAPS LOCK commenters on Snapchat is down to the fact that Snapchat doesn’t actually have a comments section. It’s quite an effective technique, really. And, at the same time, it helps Snapchat distinguish itself from the crowd. Probably one of the biggest differences between Snapchat and the other social media big hitters is that with Snapchat there is no commentary to go along with the content, and no opportunity for responses. So when the rest of us are spouting about the importance of using social media to interact with users, Snapchat’s off doing its own thing. It’s a one-way conversation in a world of two-way exchanges, and this opens new possibilities to reach audiences in uniquely creative and emotive ways.

Besides the lack of belligerent commenters, what makes Snapchat so appealing? It may have more to do with the other obvious distinction, which is that its content disappears forever a few short seconds after its viewed. This novel feature ups the fun and lessens the weight of eternal judgement – users enjoy it because they aren’t held to the same standards that come with the likes of Twitter and Facebook, and enjoyment equals engagement.

New possibilities to reach audiences in uniquely creative and emotive ways

Who’s using Snapchat?

So, which demographic is Snapchat appealing to most? You’ll never guess. No way. Not a chance. It’s, wait for it, Millennials. Yep, Millennials. Again. And I’m about to go on to say stuff about how important it is you ensure your business or brand engages with these guys, so strap in.

According to comScore’s 2015 US Mobile App Report, 76% of Snapchat’s users are Millennials, placing it sixth highest on the list of 20, not far behind the hugely popular Instagram. So if Millennials are the people you want to attract, it’d be advisable to start thinking creatively about how you market yourself on this channel. For a start, its fleeting nature allows for a lot more irreverence in the content you put out.

Industry researchers in the US, Cowen and Company, reported in eMarketer earlier this year that more senior ad buyers plan to begin advertising on Snapchat than any other social channel – Facebook and Twitter seemed to be quite far down on the priorities list. Indeed, this is at least in part because most ad buyers are already marketing on these networks, but the interest shown in Snapchat indicates big things for the platform in 2016.

The interest shown in Snapchat indicates big things for the platform

Maybe it’ll be a fad, maybe it won’t. Nevertheless, as experienced marketers will tell you, lots can be gained from jumping on a band wagon. Particularly if you’re one of the early adopters – you’ll be promoting in a space with barely any competition for user attention.

Also, as a note to end on, Snapchat founders Bobby Murphy and Evan Spiegel have made a statement of intent for the coming year by slashing the introductory advertising rate from $700,000 to $100,000. In other words the platform offers opportunities for businesses that were previously priced out – just think of all those Millennials you’ll be able to reach!

 

19 Feb 17:50

The #1 Reason CEOs Should Care About Lead Generation

by dan.mcdade@pointclear.com (Dan McDade)

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I often say that CEO’s don’t care about leads, they only care about revenue. Unfortunately, unless you, as the CEO of your company, start caring about leads you are going to lose revenue and miss your number. The corporate landscape has drastically changed to make businesses earn their audience's attention. What this means for you is that enterprise sales leads are more important than ever before, and your lead generation strategies must align with your target audience’s needs. CEO’s should care about lead generation simply because it will help them create a sustainable company.


Boosting Your Bottom Line
There are several lesser reasons why a CEO should care about lead generation, many of them connected and intertwined, but the primary goal should be to create and maintain a sustainable demand for your business’ product or solution, and be able to capitalize on that demand by closing new business. It is not just about increasing sales and profits. Rather, it’s about taking the time and effort on the front end to plant the seeds of success that will provide a bountiful harvest full of leads in a few months.

CEOs need to understand the value of a sophisticated contacts database. This database should include a historical account of each lead generated, pipeline information, and a system to disqualify leads so your teams aren’t wasting their time on them. Even the best sales rep has a hard time following up with cold leads, so an understanding of what works and what doesn’t is essential to perfecting the overall company’s lead generation.

Wouldn’t you like to know how much marketing and sales is squandering on leads that are going nowhere?


Aligning Marketing and Sales, Once And For All
Since attracting qualified enterprise sales leads means building a certain level of trust with your prospect, there are a lot of opportunities for failure. Every touch point in the sales cycle represents a chance for valuable information to be shared, or not shared. That information should be constantly refined by marketing, based upon feedback from sales. Did the new white paper designed by marketing address the prospect’s challenges? Do prospects lack knowledge that could be fixed with an infographic? The discussions around these kinds of questions are the kind of feedback that all CEOs (and CMOs) should inspire between marketing and sales.

Additionally, the alignment of these two departments drives home their interconnectivity. Some salespeople have no clue what marketing actually does, and how they are able to contribute to a company’s bottom line. Some marketers think that salespeople only care about increasing their commission. In reality, both departments are directly responsible for increasing the revenue of the company. Sales creates new business, and marketing creates and manages demand for that new business. Aligning the two departments will ensure your company is on the right track towards sustainability.

Marketing for All It’s Worth
When an effective lead generation strategy is in place, everyone benefits. Sales leaders enjoy an increased close rate, and marketing leaders are able to track their revenue contribution.

Lead generation is more than simply collecting contact information for your target audience. It’s about uncovering pain points, gaining marketing intelligence, defining the needs of a prospect or company, and advancing the overall customer-business conversation. Traditional outbound marketing methods like advertising make tracking ROI challenging, but effective lead generation is a marketing activity that positively contributes to your ROI through reduced cost and increased close rates.

Effective lead generation allows marketing to create demand while sales taps into that demand to create new business. While the creation of this lead generation machine does involve extensive thought, it is one of the best ways to make your company profitable in the long run.

The #1 reason why CEO’s should care about lead generation is simply because it will help them create a sustainable company. To truly understand what is going on in your company may take looking under the hood and getting your hands dirty. If you want some help doing that, call me at 678-533-2722 and I will be happy to help.

19 Feb 17:50

5 Proven Strategies to Rid Sales and Marketing of Bad Blood

by McKenzie Ingram

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When your sales and marketing teams aren’t exactly seeing eye-to-eye, your overall productivity, revenue growth, and profit might seriously be suffering. In fact, companies who don’t have alignment between their sales and marketing teams could well be leaving a significant amount of money on the table each year.

According to a study conducted by MathMarketing, businesses with the greatest degree of alignment:

  • Grow 5.4 points faster than their less-aligned counterparts when compared with businesses in the same industry
  • Close 38% more proposals than non-aligned businesses
  • Lose 36% fewer customers to competitors

So, why aren’t more companies making sales and marketing alignment a top priority?

Well, the answer is complex. Essentially, there’s no easy solution to fix this all-too-common problem. Some of the deep-rooted disconnect between sales and marketing stems from a cultural difference between the two different natures of the work.

  • Marketing departments often see themselves as the primary driver behind the strategy, and sales as the delivery mechanism.
  • Sales departments commonly believe themselves to be the primary driver for business and revenue, and view marketing as a sales support role.

And there’s often a dispute over leads: “Too few, too poor,” says sales. “You don’t follow up,” counter-charges marketing.

The reality is – both views are correct and both are skewed.

So, in the spirit of the recent match-making holiday, we’ve compiled a checklist of five actionable ways to empower both essential teams to succeed interdependently.

1. Speak the Same Language

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One of the quickest, and simplest ways you can get your marketing and sales team on a level playing field is by learning to speak the same language. Sales and marketing speak two completely different languages in their day-to-day jobs, but one language that they have in common is data. In order to get in front of future confrontations, spend the time doing the leg work to agree on a common definition of a qualified lead.

Marketing and sales likely have much different definitions of what “ideal prospects” are. Use the data gathered in your marketing automation and CRM systems to help you find commonalities, and begin to craft a mutually accepted definition of a qualified lead.

To get the ball rolling, start by asking sales and marketing teams – separately – this set of questions:

  • How do they define a qualified lead?
  • What rules do they follow for discarding or disqualifying leads?
  • What demographic or behavioral traits do they associate with qualified leads?
  • How do they define the various stages for managing leads?

By completing task #1 on this checklist, you’re probably already miles ahead of most organizations who struggle with alignment issues.

2. Establish Service Level Agreements

Service Level Agreements (SLAs) take the ambiguity out of what each party expects from the other. By establishing, and clearly defining, a Service Level Agreement between sales and marketing, you are ensuring that each function knows exactly what is expected of them. This actionable agreement helps to jointly create a plan of action.

The end result of an SLA is a set of agreed-upon performance metrics. These will look different for each organization, but a few general things to agree on might be:

  • The number of sales-ready leads to be delivered by the marketing team;
  • The minimum amount of information to be collected before a qualified lead is passed to sales;
  • The maximum time for a sales rep to follow up on a qualified lead;
  • A time-frame for providing feedback to marketing on lead quality, especially regarding rejected leads.

Here’s an SLA template you can download and use.

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3. Use Marketing Automation to Automate Lead Qualification

If you’re in sales – who here hasn’t felt like they’ve been on the receiving end of an unequal distribution of quality leads? If you’re in marketing – despite your best efforts, how many times have sales reps complained to you about this? Sales and marketing teams often disagree on how leads are distributed to individual reps, in both number and quality. Marketing automation helps you in two ways:

  • Lead scoring. Sales and marketing can hammer out an agreement about how much value any particular action a lead takes should have. Marketing automation watches engagement and interaction, keeps score, and surfaces the leads that earn high scores by behaving like they’re eager to buy.
  • Timely lead notification. Sales reps can set alerts to know whether and when a particular person or company visits a particular page, or takes some other specific action. And, not surprisingly, firms that contact leads within an hour of receiving a query are seven times as likely to qualify that lead.

4. Use Common Reporting Metrics to Close the Loop

Now that marketing and sales have agreed upon a set of common definitions, goals, scoring schemes, and deliverables, it’s incredibly important that the two teams use the same metrics to report on progress. Develop a “single view of the truth” using closed-loop reporting processes to measure progress against shared goals. This shared insight also improves prospect engagement with unified and consistent communications and content offers.

Sales and marketing technologies (particularly when they’re integrated) also help you view the lead lifecycle in its entirety. By giving your sales and marketing greater (shared) visibility into how prospects and leads move through the pipeline and how customers behave, the two teams can make informed decisions about where to focus their efforts.

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5. Check in Early, Check in Often

Unfortunately, alignment isn’t a one-and-done kind of thing. This will be a lifelong process for your organization. You’ll need to continuously follow up on initiatives, progress, and improvement, and pay attention to changing buyer behaviors. Adapting to organizational changes, business objectives, and a changing marketplace is a shared accountability between the two functions. With your new shared performance metrics and SLAs, a recurring check-in should be held in order to deliver feedback and adjust according to progress.

Above all, delivering on commitments established in your SLA should be the driving metric for success when it comes to alignment. Furthermore, you’ll want to review conversion rates at key stages in your pipeline, average lead follow-up times, number of leads passed to sales, and major customer wins and losses. The culmination of these metrics should give you a good pulse on the successes of your alignment initiative.

Check out Act-On’s eBook, “Alignment, Technology, and Revenue Impact,” to learn the direct relationship between alignment and revenue performance and how the use of the right technologies will support business success.

19 Feb 17:49

Can Social Reshape the B2B Sales Space?

by Tukan Das

B2B-Sales

Business buyers are socially-savvy. They use Twitter for personal branding, and LinkedIn to network. They’re not afraid to try new tools, and they expect the same of the businesses they buy from. Is your sales team up to the task?

Social media can be a fantastic tool in your sales team’s arsenal. The right mix of people, platforms, data and processes will empower your team to meet the needs of their prospects, close more sales, and contribute to a faster-growing bottom line.

Here are four ways that social can improve your sales funnel:

1. Provide insights about your buyers

Who are the people behind the decision to buy from you? What are their likes, dislikes, guilty pleasures and favorite brands?
Knowing exactly who your sales team is talking to is critical to closing a sale, and social media offers up reams of freely accessible data that you can tap into. Public tweets, pictures posted to Instagram, recent posts on LinkedIn… all of this can be gathered, plugged into a CRM platform, and used to build complete pictures of the individual decision-makers in your pipeline. This can then be used to qualify leads and build more robust profiles of the most promising prospects.

2. Enable multiple touch points

If your sales team makes a phone call, that’s great. But if they can connect to that same prospect on Twitter, via a well-timed whitepaper offer and on the phone, that’s even better. Social media offers up multiple additional touch points for your sales team to use to build a relationship with your customers. Whether that relationship takes the form of simple brand awareness via some well-positioned content, or one-to-one conversations is up to your own sales strategy, but social media provides the channels you need to put yourself top-of-mind with your prospects.

3. Help you solve their problems

Ultimately, your customer doesn’t want to hear about all the bells and whistles your product has to offer. They want to hear how your product will make their life better. By tapping into social data about your target customers, you can learn about their pain points and where your product fits into their daily lives. You can then use this information to work up better marketing messages, sales pitches, and scripts for your team.

4. Nurture leads

Not every prospect will become a customer. But that doesn’t mean that they’re not worth engaging with over time and nurturing until they’re ready to make a purchase. Using social channels, your sales team can keep tabs on promising leads, and reach out periodically to check in. You can also develop drip campaigns to provide them with great content, related to their needs expressed via social media. Or, simply monitor leads and wait for opportunities to engage them on the topics they are interested in.

Social media is reshaping the B2B sales space in a way that brings customers closer to businesses, and sales teams closer to their prospects. It provides channels for genuine relationship-building and data-gathering. So if your sales team has been ignoring social, now is the time to jump in with both eyes open.

19 Feb 17:49

7 Tips to Increase Welcome Email Marketing Engagement and Effectiveness

by Karolina Jasvinaite

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We shake hands when meeting someone new. Someone leads us to our table when we enter a restaurant. We call our moms and they say “Hello.” All of these gestures mean confirmation of interest to interact. Maybe this is why 74.4% of new subscribers expect a welcome email when they subscribe to your newsletter. They express an interest in you and expect a reaction.

According to a Salesforce report, only 42% of companies actually send welcome emails. Those that do send them, however, claim that they are useful: 72% of companies that send these automated emails assess them as very effective/effective and only 5% see little or any value in them.

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Source: Salesforce Report

From my point of view, the main reasons for such a good evaluation of automated welcome emails are the following:

  1. Every interaction builds a stronger engagement between your brand and your new subscriber. In this way, you confirm a connection and consolidate your online store’s credibility. In some cases, you can even surprise a subscriber with an unexpected incentive to buy, i.e. a discount, free shipping, etc.
  2. Sending a welcome email is the best way to personally introduce the new subscriber to your brand and product categories, as well as the benefits of belonging to your brand community and buying from you.
  3. When you deliver the relevant email at the right time, you can expect to move your subscriber from interest to acquisition. In other words, a welcome email is an icebreaker for the first purchase of a new customer.

So let’s dig deeper into the anatomy of the automated welcome email and see what we can learn to achieve the best results.

Tip #1: Start Sending Welcome Emails

First, check if your email service provider has the technical ability to send automated welcome emails. If yes, great. If not, find one that can.

Welcome emails are worth sending because they require very little time to set up and automatically generate monthly sales with no extra effort. This kind of email results in 4x higher open rates and 5x higher click rates compared to other promotional emails. Keeping in mind that in ecommerce, average revenue per promotional email is $0.02, welcome emails on average result in 9x higher revenue –– $0.18. And if it’s optimized effectively, revenue can be as high as $3.36 per email. To optimize effectively, try different copywriting, incentives, as well as call-to-action buttons, and find the best working solution for your brand.

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Source: Soundest

Setting up the welcome email is usually not difficult. With Soundest’s email marketing tool, for instance, it takes one click to enable this feature. If you are not sure what to say in this kind of email, email services provide a default ready-made welcome email. You can start with that. However, as we can see in the chart above, these emails are worth customizing.

Note: Discern an automated double opt-in confirmation email from a welcome email. The former is only for confirmation, while the latter email is for converting subscribers into buyers.

Tip #2. Send Series Emails Instead of Single Welcome Emails

Email marketing tools usually have several alternatives for welcoming new subscribers: sending either a single or a series of welcome emails. Analyzing the results of our clients, we see that the series is even more effective. It might contain many onboarding emails in a row. Customers that have already purchased after the first email do not receive the second one.

You can use these emails creatively, as well. For instance, introduce the brand and every category separately, set the expectations of further communication, offer incentives to buy and then remind the customer a few times about it. In this way, you interact with your new subscriber many times instead of once.

How many emails in a series are OK? We recommend from three to five. If you use purchase incentives in the emails, three are enough. For a more in-depth introduction, even five emails can be sent to the new subscriber.

The value of an email series can be seen from this example of a brand selling fishing gear in Australia. Over a few months, it captured almost 4,600 new subscribers. The first email generated 108 orders. Meanwhile, the second email resulted in 35 and the third one in 28 orders. Overall, this entire series of three emails resulted in 171 new customers. This is 36.8% more than a single welcome email would bring.

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Source: Soundest

Once you have an idea of what to say in the emails, think about how to time them correctly. Welcome emails shouldn’t last for weeks. A good timeframe for a welcome series is a week. The first email should be sent immediately after signing up. The second several days after, and the last one, six or seven days after registration. Do not send too many emails or too often. Your new subscribers will unsubscribe.

In case your sale cycle is longer than 48 hours (usually people think longer before buying big ticket items like TVs, fridges, holiday trips, etc.), you should consider a different frequency. Sometimes the last email can be sent even after a full month.

Tip #3. Craft a More Conversational Subject Line

Subscribers should be able to easily distinguish your welcome email versus a promotional email in their inboxes. Remember, they’ve subscribed because they are interested in you, so it’s nice to express your appreciation.

Consider subject lines like “Thank you for subscribing. Your gift is inside” or “Welcome to our community. We are glad to meet you.” and use a preheader as well. In a pre-header, you can mention an incentive to buy or an included gift. Don’t be like Crocs, customize your preheader so your newsletters look more personalized and on topic. Sometimes even well-known brands forget to customise pre-headers.

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Moreover, don’t be afraid of experimenting with subject lines and copywriting. For this purpose, some of the ESPs offer A/B testing, while others offer a campaign booster that allows you to repeat the same campaign to non-openers from the first try. It doesn’t matter which tools you use, attempt to alter the copywriting to increase ROI.

Recently, I have been doing such experiments myself. Every Monday for five weeks, I changed the copywriting in the subscription forms, and much to my surprise, the results were tremendous. One of my findings is that the sentence “Level up your email marketing!” encourages visitors to subscribe 7x more than “Subscribe to our newsletter.” It’s easy and ingenious, but it took me some time to find it out. The devil is in the detail.

Tip #4. Pay Special Attention to the CTA Button

New customers tend to click more. So take advantage of this.

Make sure the subscriber does not have to look for a CTA button. Make it bright and easy to see, place it in the best position it can be. As I’m focusing on encouraging purchases in this article, the button should be inviting the customer to the shop; e.g., “Go Shopping” or “Redeem discount today!”

However, you may also consider encouraging your new subscriber to do various other things, for example, “Pick your preferences” for what kind of future email cadence they want to see.

Tip #5. Use Incentives in Your Emails

By becoming subscribers, people express their interest in your brand. This is a nice occasion to award them with a small gift, discount or free shipping for their first purchase. I personally like the Michael’s example.

Example 1

In its welcome email, this brand thanks you for subscribing, introduces the benefits of being a subscriber and offers 20% OFF.

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Example 2

For the sake of curiosity, let’s analyze one more brand case. Over the last few months, a women’s underwear store has attracted 3,231 new subscribers. After some experiments with copywriting and different templates, this brand has started to use a 15% discount as an incentive for the first purchase and has showcased the most popular underwear. These welcome emails have 1,960 (60.66%) opens and 964 (29.77%) clicks, resulting in 470 orders.

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Source: Soundest

Tip #6. Think About How the Welcome Email Fits in With Your Regular Promotional Emails

A welcome email or series should introduce the subscriber to your entire brand communication before they get other promotional newsletters. Consider using the same brand colors, fonts and image style. A lot of people have visual memory and relate feelings with the images they see. So the first good impression of your welcome email will probably lead to the opening of your promotional emails.

For some very nice examples, check out my recent post about top-notch welcome emails.

Tip #7. Encourage Your Customers to Connect

You likely already know about retargeting opportunities these days and it is not necessary to explain how important it is to reach your customers through several different channels. A welcome email is the best chance to invite your audience to become followers and fans on social media. Don’t miss your chance.

The Bottom Line

Nowadays, successful email marketing implementation cannot be done without automation. Sending welcome emails is a good start and a great way to increase customer engagement from that very first touchpoint.

Photo: Flickr, Nathan