Shared posts

20 May 22:24

"How Megacities Are Changing The Map Of The World" by Parag Khanna

by Parag Khanna

“I want you to reimagine how life is organized on earth,” says global strategist Parag Khanna. As our expanding cities grow ever more connected through transportation, energy and communications networks, we evolve from geography to what he calls “connectography.” This emerging global network civilization holds the promise of reducing pollution and inequality — and even overcoming geopolitical rivalries. In this talk, Khanna asks us to embrace a new maxim for the future: “Connectivity is destiny.”

Originally published by TED

17 May 17:11

Do’s and Don’ts of Working with Technical Teammates

by Janet Dulsky

Do's and Don'ts of Working with Technical Teammates

As marketers, we have been forced to become more technically adept as we are on the verge of another major shift. As our CMO put it, “Marketing has changed more in the last five years than it has in the last 500 and will change more in the next five than ever before.” With the emergence of new technologies, we now have to be able to look at data, understand it, and use it to make decisions about our marketing campaigns.

While I feel pretty good about my “technical” skills, when I have to deal with teammates who are engineers, web developers, or other really technical folks, I sometimes feel like a babe in the woods. Having had the opportunity to work with plenty of these techy types over the years, I’ve developed my own personal list of do’s and don’ts for working with them. This list isn’t rocket science. All of these do’s and don’ts for working with technical teammates are simply practicing good interpersonal skills:

1. DO Bring Your “A” Game

This is all about respect. You want your technical teammates to respect you, not look down on you as one of those “fluffy” marketing types. Don’t be afraid to show them what you do know. I recently went through the Google Analytics (GA) Digital Analytics Fundamentals online course with the goal of eventually getting certified (still working on that). When I was reviewing our web data with our analyst, I let him know I was familiar with GA and pointed out some of my observations from looking at the data. For example, I noticed visitors were dropping off on our pricing page at a higher rate than I expected. This led to us having a conversation about testing changes on the page, including CTAs, form placement, and content, to encourage more of our visitors to engage.

2. DON’T Be Afraid to Ask Questions

Ever had that feeling in a meeting that everyone else is speaking a foreign language you don’t understand? I had that experience just the other day when I was sitting in a meeting with our engineers who were talking about software integrations. I had to decipher the language if I wanted to get my job done, so I started asking questions. “What’s a connector?”, “What’s an API call?”, and so on. My colleagues happily answered my questions, and I slowly began to make sense of the discussion.

Asking questions doesn’t make you look stupid. Not asking questions when you don’t know something does, and it can negatively impact your ability to do your job well. Besides, everyone likes to be considered an expert on something, so by asking questions, you allow your teammates to demonstrate their expertise as they teach you.

3. DO Really Listen

While you do know a lot, you don’t know everything. Be willing to really listen to what your teammates are saying, especially when they’re explaining something technical to you. It shows that you’re interested in what they do and respect their expertise. And you’ll probably learn something that’s both interesting and useful. I find that I usually do.

When I deleted something from our website’s content management system (CMS), I noticed that the content was still showing up on the website. When I asked our web developer about it, he explained that we had different time delays set for flushing the cache on various pages on the site based on how often the content typically changes. Not only did his information help me understand why I was still seeing deleted content on the website, the information was valuable for me going forward since I can now plan changes to the website around the timing of the cache flushing.

4. DON’T Say “I Can’t”

If your technical teammates ask you to do something technical, don’t say immediately say “I can’t.” First (here’s where my inner cheerleader comes out), you can because you’re smart and a quick learner. Second, you will earn your teammates’ respect if you’re willing to try and give it your best effort. The more you learn about the technical work your teammates do, the easier it is for you to speak their language and know exactly what to ask them for when you need help.

When I worked on my first web project, I didn’t know how to work with the CMS. I didn’t let that deter me. I asked lots of questions, listened to the answers, and jumped right in. Now, I am very comfortable working in a CMS. For marketers to be successful today, we need to be generalists with both a breadth and depth of knowledge. Who knows? You may discover an aptitude for a technical skill you never knew you had. In addition, being exposed to and learning new technical skills is a bonus for you and your career. Learning something new makes you that much more valuable to your company. Plus, it keeps you interested and engaged.

5. DO Always Say “Thank You!”

This is the most obvious of all my do’s and don’ts, but it’s amazing how often people forget this simple courtesy. Everybody likes to be appreciated. Telling a teammate “thank you” for showing you how to do something, going out of their way to explain something to you, or helping you get your job done goes a long way in building good working relationships. I find that these two simple words make people more willing to help me the next time around. And, they make working with my technical colleagues (or anyone for that matter) much more pleasant.

As marketers, we have lots to learn from our technical brethren. So, embrace your inner nerd and reach out to your technical teammates. Have any do’s or don’ts of your own to share? I’d love to hear them in the comments below!

17 May 17:08

Content Marketing + SEO: How to Balance Your Investment

by Aaron Agius

To this day there remains a big disconnect between content marketing and SEO, even though they work to meet the same goals.

The idea behind SEO is to get the content that matters in front of the right audience – which aligns perfectly with content marketing.

Yet many marketers continue to work with siloed teams, allocating resources to either SEO or content marketing.

But as the majority of marketers have plans to increase their budgets in 2016, it doesn’t have to be a choice between one or the other anymore. This post will show you what matters most for content marketing and SEO – and how to balance your investment in these strategies.

SEO Essentials

Even if content marketing is your main strategy, there are some SEO essentials all businesses need to take advantage of.

According to a study by Mike Murray on big B2B and B2C companies, many Fortune 100 companies fall short of following SEO best practices on their websites:

  • 56% are missing keywords in their home page titles.
  • 23% don’t include a meta description to accompany home page search engine results.
  • 89% tend to misname images by not using keywords separated by dashes.
  • 20% fail Google’s mobile-friendliness test.

the best underachiever infographic

These shortcomings are problematic for SEO and content marketing efforts alike.

One example given in the study was GE’s broken links on one of their main pages. This is bad for SEO, but it also reduces content marketing effectiveness by creating a bad user experience.

At a bare minimum, every business needs to invest in these essential SEO practices:

  • Research keywords (and use them!)
  • Fix any broken pages and links on your website
  • Always use meta descriptions
  • Pay attention to your SEO analytics and adjust as needed
  • Overall, follow Google’s best practices

Content Marketing Essentials

With content marketing, the focus of your strategy is more about catering to your audience’s needs and interests rather than the search engine. But you’ll find that many of these essentials are aligned with SEO best practices as well:

  • Create buyer personas
  • Identify campaign objectives
  • Do keyword research
  • Map and create content
  • Always use meta descriptions (they often appear in social media posts as well as search engine results)
  • Schedule your posts
  • Develop a promotional strategy
  • Measure results and adjust your campaign efforts

The Best Ways to Integrate Your Strategies

If you want to get the most out of your marketing investment, you need to have an integrated relationship between your content marketing and SEO strategies.

Here’s why:

According to CMI’s latest B2B content marketing report, lead generation is the biggest goal for brands, followed by sales and lead nurturing.

organizational goals for B2C content marketing

All three of these goals are contingent upon drawing new visitors to your website. And what’s a scalable, long term strategy for doing that?

SEO.

At the same time, websites with great SEO need valuable content to nurture leads and drive sales.

So, you could say that SEO and content marketing need each other in order to reach marketing goals.

Here are some great ways to integrate the two strategies:

Learn About Your Audience from Searches

When building buyer personas and researching their interests, there’s no greater tool than search engines. Search data from around the internet can give you insights into what matters for your audience, and those insights can inspire content creation.

Google Trends is a free and fascinating tool for this purpose:

stories trending now list

At the same time, you can see what content strategies your competitors are using and find the most relevant keywords for your site’s SEO.

Consider Search Engines a Content Marketing Channel

Distribution is a big factor for content marketing success. Social media, content curation sites, and syndication are popular distribution channels, but what about search engines?

If you consider search engines to be just another channel on your distribution checklist, it’s easy to integrate some SEO into your content marketing efforts. Most up-to-snuff writers are more than happy to optimize their writing for SEO as they go along.

Use Your Content Creation Strategy to Improve SEO

The truth is, your content marketing campaign has the power to improve your SEO a lot if you align your strategies.

Offer Value

Can you develop unique, highly relevant content that offers value to readers and answers their questions?

That’s what content marketing is all about. But search engines are equally concerned with offering value, and great content is bound to get more valuable links.

Do this right and reap the benefits for both strategies.

Create a Lot of Content

“Content is king,” as they say – as long as you can keep up on quality. If so, more content means more opportunities to engage with your audience and nurture leads.

At the same time, it creates more opportunities for ranking well in searches.

Offer Variety

This tactic matters for content marketing by helping you broaden your reach through catering to your audience’s preferences. Going beyond just the blog can do a lot to increase interest:

infographic of statics of using infographics and videos

At the same time, search engines are positioned to rank blogs, images, videos, and more in their search results. The more variety you have, the more opportunities to rank well.

The Takeaway

The lines are blurry when it comes to modern-day content marketing and SEO, and the truth is that you need both for success.

Pay attention to the essentials of both strategies, and work to integrate your efforts in order to best balance your marketing investment.

Know of any other ways to balance your SEO and content marketing investment? Comment below:

Images: Content Marketing Institute, Content Marketing Institute, Google Trends, Marketing Tech Blog

17 May 17:03

How to Maximize Your Online Sales Leads

by Chris Smith
Not all web based leads are created equally, here's how to find the best and quickly close them.
16 May 18:28

Motivate Your Sales Team in 2022: The 10 Point Checklist

by admin

Keeping morale up and revenue flowing is harder during challenging times. As the world works toward finding its footing again, here are ways to help keep your sales team focused, productive and happy: 1. Stick to the Basics Whether you’re in an industry that has blown up or one that’s been blown away in the […]

The post Motivate Your Sales Team in 2022: The 10 Point Checklist appeared first on Peak Sales Recruiting.

16 May 18:26

When Negotiating, Look For Constructive "No"s On Your Way to a "Yes"

by Eric Ravenscraft

When you’re negotiating with someone, you’re probably trying to work your way towards a “Yes.” However, getting a “No” can be just as helpful if you’re asking the right questions.

Read more...

16 May 18:23

Oil at US$39? Two factors that could stop the oil rally dead in its tracks in the short term

by Yadullah Hussain

Oil prices are surging after Goldman Sachs joined the bandwagon of forecasters predicting oil’s chronic issue of oversupply is finally being resolved.

The influential Wall Street bank has been stubbornly bearish on oil for the past few months even as rivals Citigroup Inc,, Barclays Plc, Bank of America Merrill Lynch and RBC Capital Markets have been predicting a recovery in the past few months.

“The physical rebalancing of the oil market has finally started,” Goldman said. The bank upgraded its U.S. crude price forecast for the second half of 2016 to US$50 a barrel from US$45 forecast in March.

U.S. crude benchmark Western Texas Intermediate for June shot up US$1.44, or 3.1 per cent, to US$47.65 a barrel on the New York Mercantile Exchange, its highest level since November 4. Oil has now climbed more than 75 per cent from its year’s low of US$26 in mid-February.

Goldman and other forecasters say outages in Canada, Nigeria and declining production in the U.S., Venezuela and Libya are key factors draining excess supply from markets in recent weeks, leading to a balance that has eluded markets for the past 18 months and depressed prices.

In its latest market outlook, the International Energy Agency also expects global surplus of oil to “shrink dramatically later this year.”

But oil’s rally could be halted by developments in two of the world’s largest crude oil producers.

“Oil prices have been boosted by supply outages which should prove temporary, while further gains are likely to be capped by the possibility of a rebound in U.S. shale output and higher Saudi Arabian production,” said Capital Economics in a note to clients on Friday.

“We suspect that the recent rally in oil prices may have gone too far… Production in Canada is likely to be fully restored by next month, bringing more than one million bpd of supply back to the market.”

The London-based research house believes there’s “growing risk” that the recent surge in prices will prompt U.S. shale firms to resume drilling again, while there is also the potential for OPEC members, especially Saudi Arabia, to increase supply in response to higher prices.

“To be clear,  we still expect prices to rise over the medium term (our end-2017 forecasts are US$60 per barrel for both Brent and WTI). But this will require larger falls in supply and increases in demand than we have seen so far,” Capital Economics said.

We suspect that the recent rally in oil prices may have gone too far

While Bank of America Merrill Lynch is predicting Brent crude benchmark to reach US$61 per barrel by 2017, “an increase in Saudi supplies could spoil our view.”

Saudi Arabia is pursuing a muscular foreign policy and may raise crude oil production to take market share away from key rivals Iran and Russia. It’s new Saudi Vision 2030 plan envisions a strong, diversified economy that directly compete with regional rivals for foreign investment in major sectors such as energy.

Risk management consultancy Eurasia Group believes Saudi Arabia’s hawkish anti-Iran policy will impact the global oil and gas sector, especially as the appointment of veteran Khalid Al-Falih as the country’s new oil minister is designed to facilitate both Saudi Aramco’s privatization plans and Saudi-Iranian energy competition.

“Given these dynamics, competition between Iran and Saudi Arabia for crude oil market share in Asia will intensify,” Ayham Kamel, director, Middle East & North Africa at Eurasia Group, said in a note to clients.

Liam Richards/Saskatoon StarPhoenix
Liam Richards/Saskatoon StarPhoenixOil’s rally could be halted by developments in two of the world’s largest crude oil producers.

Citibank also expects Saudi Arabia to raise its production to 11 million bpd “in the near future” from its current level of around 10.21 million bpd, in a bid to expand its market share.

Given the short-term headwinds on the horizon and rising speculative trade in crude oil markets, Bank of America is recommending selling WTI in the interim and is expecting prices to languish at US$39 by the third quarter, before hitting US$54 by the end of the year.

“We recently recommended and reiterate selling crude oil at US$45.75 into event driven stress with a stop at US$48.25. Three downside targets include US$40, US$38.50 and possibly US$35.25,” BofAML analysts led by Franciso Blanch said in a note to clients Friday. “Our underlying analysis includes bearish divergences between price, aggregate volume and aggregate open interest.”

Finally, mothballed North American rigs could be fired up once again as prices perk up and the inventory of drilled but uncompleted shale wells declines.

“Other producers have suggested that if oil prices hover around US$50 per barrel for some months, they would look to increase activity to spur new growth,” notes the IEA. But the energy watchdog insists constrained capital spending budgets will likely cap any significant ramp-up in the rig count.

FP0516_Oil_forecasts

16 May 18:22

Since legalizing pot would violate UN laws, experts say it’s time for Canada to pull out of drug treaties

by Sharon Kirkey

The Liberal government’s vow to legalize pot is a flagrant violation of international drug laws, a global health law expert says — making it an ideal time to either renegotiate international drug-control treaties or pull out of them altogether, he suggests.

In a commentary in this week’s Canadian Medical Association Journal, the University of Ottawa’s Steven Hoffman says efforts to depenalize, decriminalize and legalize marijuana can be good for public health, “if done right.”

However, the Liberal government’s pot bill, expected to be introduced next spring, would almost certainly run up against three United Nations treaties requiring marijuana possession to remain a criminal offense, and that Canada, as a signatory, is legally obliged to follow, writes Hoffman, director of the U of O’s Global Strategy Lab and associate professor of law.

“Canadians may be less concerned with international laws when they are about drugs, but they probably do care when these laws govern genocide, nuclear disarmament or human rights,” Hoffman and co-author Roojin Habibi write.

Canada can’t “pick and choose which international laws to follow without encouraging other countries to do the same.”

Still, Hoffman says the drug treaties were drafted beginning in the 1960s and reflect the philosophy of a war on drugs “that we did not win, and, history seems to show, we’re not going to win either” using punitive or criminal sanctions.

Formally withdrawing from outdated treaties like these is a country’s sovereign right

If Canada wants to be one of the world’s most progressive nations, it has several options, Hoffman argues — give its citizens a constitutional right to use pot, persuade enough countries to either rewrite the treaties or grant Canada an exemption, or formally opt out of them.

Given that convincing the 32 countries “with death penalties for drug smuggling to reconsider the strict UN drug-control treaties seems as politically possible as adding a constitutional right to smoke marijuana into the Canadian Charter of Rights and Freedoms,” they write, the third legal option is likely the only feasible one.

“Formally withdrawing from outdated treaties like these is a country’s sovereign right. It may also be a moral duty if the government believes the conventions’ required policies are harmful.”

Jonathan Hayward / Canadian Press
Jonathan Hayward / Canadian PressMarijuana is weighed at a medical marijuana dispensary, in Vancouver, Wednesday, Feb. 5, 2015.

“This is an issue that really dichotomizes the world into countries that have taken extremely mean, punitive measures — treating addicts as evil people — versus the other half of the world that is starting to treat addiction as a medical challenge,” Hoffman said in an interview.

The Liberals have an opportunity to lead the world “because there are no good models right now,” he added.

Either way, he said Canada has promised to uphold multilateralism and follow international law. Violating the drug conventions would weaken Canada’s global position, he argues.

“The international legal system benefits everybody in the world — and Canada historically has been at the vanguard of promoting and protecting that international system.”

• Email: skirkey@nationalpost.com | Twitter: sharon_kirkey

16 May 18:12

16 Employee Perks Your Team Wants More Than A Pay Raise [Infographic]

by Jeff Murphy

Most companies agree that people are their most valuable assets.

In today’s hyper-competitive hiring market, CEOs and hiring managers are struggling to figure out the best ways to attract and retain top talent.

What they fail to realize is that for today’s worker, salaries are more of a threshold than a scorecard. In fact, that there are many more effective ways to keep your talent happy and engaged.

But what perks really matter to employees? If salaries don’t always move the needle, what does? The answers might surprise you…

Using data from a recent Glassdoor survey, we’ve compiled the sixteen best employee perks and benefits that offer the biggest bang for your buck into the infographic below.

Employee perks infographic

1. Healthcare Insurance

health insurance - best company perks

40% of respondents to Glassdoor’s Q3 2015 employment confidence survey said that they value health insurance more than a pay raise.

The reasons for this are manifold. Of course, until very recently, there was no affordable public health insurance option, and the only feasible way for most Americans to afford insurance was through their employer.

Employee-sponsored coverage is still generally much less expensive than public or private insurance.

But most of all, there is a peace of mind that comes with knowing that you and your loved ones are covered in the event of a major accident or illness, and you really can’t put a price on that.

There are perks that come with health insurance on the employer side as well. Companies benefit from reduced absenteeism due to illness (thanks to free or nearly-free preventive care), as well as higher engagement due to the fact that employer-sponsored health insurance gives employees a sense that they are cared for and appreciated.

2. Vacation / Paid Time Off

best employee perks unlimited vacation time

It’s been said that time is our most valuable commodity.

As Rick Warren writes in his book, The Purpose Driven Life, “Time is your most precious gift because you only have a set amount of it. You can make more money, but you can’t make more time…. Your time is your life.”

Similarly, studies have shown that once our basic needs are met, experiences contribute to our long term happiness much more than material things.

For these reasons, a preponderance of respondents to Glassdoor’s survey indicated that they valued vacation or paid time off over a salary raise.

Many companies have escalated this idea to its logical extreme, and instituted open vacation policies.

While it may seem counterintuitive, companies like Netflix and Austin-based Umbel have found that an unlimited vacation policy can have a wide range of benefits, including more productive employees.

Don’t be mistaken – an unlimited or “open” vacation policy doesn’t mean that employees can take off half the year and still collect a paycheck. Rather, companies that adopt these policies allow employees as much PTO as they need to recharge as long as they meet deadlines and produce results.

Aligning your vacation policy with results rather than basing it on accrual can have a profound effect on your organization’s overall culture.

Zen Payroll CEO Joshua Reeves believes that this focus helps create “an ownership mentality,” and finds that an open vacation policy empowers his employees to focus on what’s best both for themselves and for the company.

Moreover, an open vacation policy signals to employees that their employer trusts them to keep projects on track and deliver results while being free to take all the time off they need. This trust engenders a feeling of mutual respect between the company and its employees, and the result is a more balanced, more productive workforce.

Demian Sellfors, founder of domain and hosting services provider Media Temple, is a strong proponent of sabbaticals. After three years at the company, Media Temple employees are highly encouraged to take a month off to take on new hobbies, experience new cultures in far-flung regions, or participate in service projects closer to home.

paid employee sabbaticals

During this time, they are forbidden from checking work email or working on Media Temple-related projects. Many employees cite this perk as the reason they joined the company.

Sabbaticals are gaining in popularity across corporate America, typically lasting five weeks for employees who have been with the company for a minimum of five years. And while five weeks of paid time off might seem like a large chunk of unproductive time, it actually only amounts to 2% of an employee’s time within a five-year span.

Plus, employees return refreshed, energized, and with a new perspective they wouldn’t have gained otherwise. This fresh perspective can even result in new ideas or new market opportunities.

3. Performance Bonus

employee perks money

As we’ve demonstrated so far, the effectiveness of monetary incentives (particularly salaries) has its limits. However, that’s not to say that monetary incentives as a whole don’t work.

The key is to connect monetary rewards to the emotions that keep employees engaged in their work.

Performance bonuses are a fantastic way to do just that. By tying the reward to results, performance bonuses give employees a sense of ownership and control.

It helps motivate them in their work, and gives them a tangible ownership stake in their role. I.e., if they perform and hit their goals, they will receive a reward – one that they both earned and deserve.

4. Paid Sick Days

Similar to Vacation or PTO, paid sick days give employees back their most valuable commodity – their time – while also letting them know that they are cared for and appreciated.

An added benefit? It sets the right tone to keep your office healthy during cold and flu season.

We all know cultures in which taking a sick day is seen as a sign of weakness.

But offering paid sick days signals to employees that it’s ok to stay home when they’re under the weather.

By doing so, contagious employees stay away, and your company is much less likely to be decimated by widespread illness.

paid sick days

5. 401(K) Plan, Retirement Plan and/or Pension

perks that employees want

Again, for many employees, peace of mind is invaluable.

Particularly, those who worked during the financial uncertainty of the Great Recession of the late 2000’s, financial security is a premium benefit.

Many employees find personal finance and financial planning a bit of a mystery, and appreciate when their employers help them plan for the future. 401(K)s and other retirement plans are convenient, automatic ways to do just that.

Employers can step their savings game up by subsidizing employee savings, either matching or partially-matching the contributions employee pay into their retirements.

6. Flexible Schedule (work from home)

flexible work schedule perk

Flexibility is increasingly becoming a desired perk for the modern employee, who is trying to balance a myriad of personal and professional responsibilities, including education and familial duties.

It’s especially true for employees with children at home. According to the Bureau of Labor Statistics, both parents work in 60% of the households with children in the U.S.

A flexible schedule – including the ability to work from home – is a necessity for these families, who need to be able to juggle multiple responsibilities.

Emotionally, affording employees flexibility in their schedule demonstrates that they are trusted partners (not just 9-5ers chained to a desk), and leads to higher engagement.

Ultimately, a flexible schedule leads to a greater quality of life. Employees feel like they don’t have to sacrifice their career in order to focus on their family or education – and vice versa. This provides more long term value than a salary ever could.

7. Office Perks

best company perks

As we’ve discussed on this blog before, work-life balance is a thing of the past. In fact, it’s an inherently flawed concept. The term “balance” implies that “work” and “life” are countering each other, perpetually at odds.

In our eyes, “work-life integration” is a much more accurate description.

Increasingly, the expectation – especially from Millennial workers – is that you should be able to be your true self at work. There’s no point in pretending that we have two separate personas, a “professional” you and a “real” you.

Part of this new attitude is the idea that the office should be an enjoyable place to be.

That’s where office perks come in.

Why do they matter? Because when you spend the majority of your time in your office, it would be nice if that office was, you know… a place you actually want to be.

One of the simplest and easiest perks to provide is food.

A recent Harvard Business Review study showed that employees “typically consume one or several meals plus snacks during work hours.” This means that the food options available in the workplace matter a whole lot to the quality of the average office worker’s diet, and by extension, their overall health.

Employees will appreciate the gesture. Google is famous for offering healthy, gourmet-quality food choices that its employees love.

In fact, in a recent Quora survey, most Googlers cited the food options as the one perk they couldn’t live without.

The good news is you don’t have to have Google’s budget to make healthy food options available in your workplace. Affordable options like SnackNation bring the healthiest, best-tasting snacks right to your office. Access to healthy snacks in the office will make for happier, healthier, and more productive employees.

Focusing on employee health isn’t just a nice gesture, it’s also good business. Companies who invest in health and wellness actually save money in the long run by curbing healthcare costs and reducing productivity-loss due to illness.

The same Harvard Business Review study found that on average, employers who invested in comprehensive health and wellness initiatives (including healthy food options) saw a nearly 3-to-1 return in money saved.

savings on investing in wellness programs

Healthy snacking can be the foundation of an overarching wellness culture that lets employees know their health is important to your company. This message will also foster loyalty and strengthen the employer-employee relationship.

8. Employee Development Plans

amazing managers

In their book The Alliance, LinkedIn CEO Reid Hoffman and co-authors Ben Casnocha and Chris Yeh lay out how the employer-employee relationship has changed.

Lifetime employment, they argue, is no longer possible (nor desirable), and that means both companies and their employees ought to engage in a mutually beneficial relationship modeled after a “tour of duty” in the military. In fact the relationship is moving away from a transactional model and toward one that’s focused on the growth of both parties.

What does this mean? Well, it implies an acknowledgement that the tenure of the average employee is likely only going to be 3-5 years, and that the company is responsible for the personal and professional growth of the employee during that time.

Employee Development Plans are a perfect way to reflect this changing dynamic and ensure a mutually enriching relationship.

At SnackNation we’ve implemented IDPs, or Individual Development Plans. In them, employees work with their managers to identify four personal and four professional goals, as well as a pathway to achieving them. We ask employees where they want to be in five years, and determine the right steps to get there.

Bonus: You can download a blank version of our IDP template here (no email required).

In our economy, where job-hopping is the norm, employees need to constantly augment their skillsets, and employee development is priceless.

9. Tuition Reimbursement

invest in personal development to boost employee engagement

Tuition costs have exploded in the last decade. The latest figures by the College Board reveal a 26% increase price increase for tuition and fees for four year private institutions, and a 40% increase for four year public colleges.

The numbers for graduate and professional programs are just as grim, with the average tuition for a Top 20 Business School setting you back more than $100K in total, and a comparable law school education costing upwards of $50K per year.

But the real kicker is the opportunity cost of not working for 2-3 years, which nearly doubles the actual cost.

The beauty of tuition reimbursement – and why it’s so highly valued by so many employees – is that it alleviates both the real and opportunity costs. Employees can simultaneously work and go to school, saving doubly in tuition fees and the opportunity costs of being unemployed.

10. Employee Discounts

Depending on your business, discounted access to your company’s products or services – or “dogfooding” – can be an exciting perk for employees.

The term dogfooding comes from the idea that a company with a good product should be able to “eat its own dog food,” and the practice can make employees feel valued and included. For product managers, early access for employees can even aid in the development process.

Many technology companies choose to beta test their products internally first, killing two birds with one stone: employees feel included and “in the know,” while product managers gain invaluable feedback as they get their product ready for launch.

Apple, Samsung, and Google have adopted this approach, providing employees with their much-hyped products before testing outside the company.

In the same vein, entertainment companies like Discovery Communications hold internal premieres of anticipated programs before they air for the general public. Again, the effect is to make your entire workforce feel involved in the process, and to express gratitude for their contribution to the final product.

Here at SnackNation, we take “product testing” very seriously:

snacknation company gift

11. Gym Membership or Wellness Program

best company perks for employees

Picture this: you work in a typical nine-to-five cube farm.

You put in a solid 8-10 hours per day at a desk in your demanding, high-stress job. Each day leaves you physically and mentally drained. You have a gym membership, but your commute makes it hard to workout in the morning. and by the time you get home, you are usually too exhausted to move.

“Maybe tomorrow…” you say as you dive into your Netflix queue. This cycle repeats day in and day out, until one day you catch yourself in the mirror… and it’s not pretty.

If this sounds familiar, you’re not alone. Anyone in today’s modern office environment knows how easy it is to fall into this trap. Sitting for the majority of your day, every day for long periods of time inevitably takes a toll on the body.

It’s no surprise that 22% of employees polled in a CareerBuilder survey say on-site fitness centers are their most desired office perk.

A 2015 study published in the Annals of Internal Medicine found that the sedentary nature of American work-life is having a deleterious effect on the health of American workers.

Sitting for too long at work brings with it a host of negative long term health effects, including increased risk of cardiovascular issues and cancer, as well as chronic conditions like Type 2 diabetes.

As an employer, the effect of the sedentary demands placed on workers include increased health care costs and a less productive workforce. But many companies have found ways to fight this trend.

Massachusetts-based EMC provides financial incentives for health conscious choices like getting a flu shot or joining a gym.

Others, like personal genomics company 23andMe, go a step further, providing onsite gym and workout space, and encouraging their employees to engage in physical activity throughout the day. In addition to offering daily onsite fitness sessions that include yoga, Pilates, and strength training, the company also makes treadmill desks available for their employees.

on site yoga

If you don’t have the space or money to invest in an onsite gym, there are a number of creative ways to introduce physical activity into the workplace.

Bringing in a trainer or yoga instructor once or twice a week for group fitness classes at a nearby park can provide a much needed boost. Even something as simple as encouraging daily stretching or walking meetings can have a tremendous impact.

But make sure that physical activities are never mandatory. Employees need to feel that they are free to choose their level of engagement in these programs, not matter how good it is for them. Mandatory health programs can make employees feel that they are being dictated to, and will diminish morale.

Integrating daily or weekly voluntary exercise activities during work hours signals to employees that their employers care about their health and wellbeing, and this strategy will actually pay dividends in the long run by shaving healthcare costs and keeping employees healthy and productive.

12. Stock, Stock Options and/or Equity

stock options for employees

Similar to performance bonuses, stock options and equity give employees a real sense of ownership in the success of the business.

This helps bolster the emotional connection between employees and their work that’s so important for creating an engaged workforce.

Employees have a sense that their working life isn’t a mere transaction, but that they are working to create something bigger than themselves – and that they’ll be rewarded for their success.

13. Paid Parental Leave

employee perks maternity leave

Photo belongs to Amy via Flickr’s Creative Commons License

It’s an unspoken fact that career success often comes with tradeoffs and difficult choices. Professional men and women often feel like they have to choose between a demanding career and a rich family life, and delay starting their families in order to focus on the former.

Unfortunately, the company’s gain can be the employee’s loss, as some couples experience fertility problems as a result of waiting.

These choices often go unacknowledged by employers, but a few smart companies have developed programs that allow strong work and family lives to coexist.

In a bid to attract more top women, Apple recently made headlines by announcing that it will be providing complimentary egg freezing services for its female employees. And many companies, including Microsoft, offer extended maternity and paternity leave that go above and beyond minimum requirements.

Offering fertility programs and over-delivering on maternity benefits sends a clear signal to employees that there are more important things in life than work, and investing in them is yet another way to cultivate a culture of respect between employee and employer.

Employees will be less stressed, more loyal, and ultimately more productive in return.

14. Childcare Assistance

childcare assistance

As we’ve already seen, both parents work in the majority of households with children in the U.S. This means that childcare is non-negotiable for millions of workers.

Childcare costs can add up quickly, and anything to alleviate the burden is valuable.

15. Commuter Assistance

It’s not secret. We spend way too much time commuting.

According to Texas A&M Transportation Institute’s annual Urban Mobility Scorecard, commuters in major cities spent between 50 and 82 hours in their cars last year.

commuter assistance for employees

(Think of everything you could’ve accomplished in that time!)

Between rideshares, passes for public transportation, or even shuttle buses, there are a plethora of ways companies can subsidize commuting.

All things being equal, an employee will take a job with a short commute over a long one. In fact, she might even take money in exchange for a shorter commute.

Commuter assistance can go a long way towards improving their quality of life, and is therefore a perk that moves the needle when it comes to hiring and retention.

16. Diversity Program

Fun-at-work-is-a-must-to-build-a-great-culture-592x240

Hiring for “cultural fit” has been a celebrated concept in the last several years. This basically means evaluating candidates not only for their skills and experience, but for how well they might fit into the organization.

In fact, many companies (particularly startups) only hire people that they “would like to have a beer with.”

But, as Dan Lyons recently highlighted in his book Disrupted, that can be code for “I only hire people who look like me.”

And as useful as it can be to make sure that newly hired employees jive well with the established culture, this practice also brings a danger that you’re just creating an army of “cultural clones” (an idea proposed by Adam Grant in his new book Originals).

A better practice is to hire for “cultural fit.” This requires auditing your existing culture and actively seek out diverse points of view.

In the long run, hiring for cultural fit is a more sustainable practice, and one in which everyone benefits.

Conclusion

Today’s employees (especially younger ones) have become accustomed to being catered to, and high-end perks are increasingly expected among workers with the most in-demand skill sets. And while it might seem hard to keep up with the Joneses, there are simpler ways to create an environment that even the most jaded workers will appreciate – ones that don’t involve higher salaries.

Keep in mind that 56% of employees say employee perks are very important when evaluating a job. Investing in the right employee perks can help you cultivate the culture your company needs to succeed, and will help your bottom line down the road.

What are the best company perks that have transformed the way you work? Let us know in the comments below.

16 May 18:10

The Hustler’s Playbook: Success Is a By-Product

by Anthony Iannarino

You can’t “be successful.” You can only do the things that produce success.

Hustlers are successful because they do certain things of which success is a byproduct.

Future-Orientation

Hustler’s are future-oriented. They don’t allow their past to define their future. For a hustler, their past is just an origin story. Hustlers trade time and energy now for the future they want.

Success is what happens when you take the actions that build a better future.

Go All In

Hustlers succeed because they don’t take half measures. They’re all in. If they are going to do something, they become obsessed with that thing. They allow their vision to consume them.

Success is what happens when you take massive action in pursuit of some goal or ambition.

Grind It Out

Hustlers love the grind. A non-hustler hates Mondays and can’t wait for Friday. They call driving to the office and doing their job “the grind.” But hustlers define “grind” very differently. To a hustler, grinding means relentlessly doing the work that most needs to be done, and that which leads to the best results.

Success is the by-product of hard work. It’s also the result of working smarter.

Grow Big Enough

Hustlers are growth-oriented, personally and professionally. Hustlers work on developing the only real asset they have for producing the results they want: themselves. Hustlers don’t allow failure or setbacks to dissuade them. Instead, they use it to make adjustments.

Success often follows failure. Failure is your teacher, giving you the feedback on what you need to learn before your next attempt.

Do What Is Uncomfortable

Hustlers don’t avoid the things that cause non-hustlers to run for the doors. Hustlers are comfortable with conflict, engaging in the difficult conversations that are necessary to getting things done. Hustlers are also comfortable selling themselves and their ideas, in part because they’re obsession is the passion that infects others.

Success is what happens when you do the things that make you uncomfortable until they no longer make you uncomfortable.

Outcomes Are the By-Product

What about the money? Hustlers do make money, even if their real goal is something greater, like freedom. But money is only a by-product of creating value for other people. Unless you inherit money, the money you make has to come from someone else who is willing to exchange it for something you have.

Success is a naturally occurring outcome of a set of beliefs and actions. The beliefs and actions that hustlers consistently take are what produces the success. Don’t confuse the by-product with the hard work and sacrifice it takes to produce it.

The post The Hustler’s Playbook: Success Is a By-Product appeared first on The Sales Blog.

16 May 18:08

Core Competencies of the Marketing Operations Leader: Setting Up The Marketing & Sales Technology Core [PART 1 of 4]

by Jordan Con

Over the last decade, the growth of B2B marketing teams that have adopted marketing automation platforms (MAPs) as a fundamental tool in their marketing stack has given rise to the marketing automation specialist. While they’re not the ones writing the lead nurturing sequences or designing landing pages and lead forms, they’re the behind-the-scenes operators who have mastered the setup, organization, and flow around marketing lead data.

But today, marketers are being tasked with and being held accountable to more than just attracting visitors and nurturing leads. According to a study by B2B Marketing and Marketo, nearly 70% of senior marketers say they feel pressure to demonstrate marketing’s contribution to the bottom line. And that revenue responsibility flows down to the entire marketing team.

This evolution has created the rise of the marketing operations professional.

Furthermore, the marketing operations role has an opportunity to grow marketing’s stake in the organization. Marketing operations professionals strive to provide the information that improves decision making, implement the best technologies, and govern the analytics process. In order to succeed, you need a clear framework for leading organizations from the marketing operations discipline. That’s why we created this series.

Marketing-operations-leader

Marketing operations is more than campaign management. It’s knowledge management and change management.

With this series you’ll develop the core competencies to succeed as a marketing operations leader: This includes building the technical knowledge for implementing and managing complex marketing technology stacks, and managing teams by defining the process of learning from data.

It all culminates in developing the information and knowledge to:

  • Communicate effectively with a heavy focus on results
  • Be the champion of change and the customer
  • Build strong relationships with leadership team through the delivery of metrics and governance of analytic processes

In this four-part educational series, we will walk you through the four competencies that marketing automation specialists must develop in order to become the marketing operations leader.

First, we will cover how to build the marketing and sales technology core — the fundamental technologies that all B2B organizations require.

From there, you must become the marketing technology expert, and consult on technology and data gaps. You must be able to evaluate additional technologies to determine whether they will add value. We will use a martech evaluation framework to explain this key process.

Next, using a scientific method framework, we will explain how marketing operations can help the marketing team use the tech stack to answer questions with data. Executing like a scientist is essential in today’s knowledge driven workplace.

And finally, the last competency area is enabling the entire organization to make better decisions.

By the end of the series, you will be equipped with the frameworks and knowledge you need to become the transformational lynchpin that your marketing organization needs to succeed in the future.

Part I: Setting Up The Marketing & Sales Technology Core

If you are a marketing automation specialists, you are an expert when it comes to, you guessed it, the marketing automation platform. To become the architect — the go-to person — for marketing operations, however, a wider scope of expertise is needed. Marketing is tasked with taking on more data and more of the customer journey, and the marketing operations architect needs to be properly equipped to take it on.

First, this means that you must have a strong understanding of the entire marketing and sales technology core. The core includes marketing channels (and accompanying analytics), your website (and accompanying web analytics), lead nurturing/automation, attribution, and the CRM.

With that in mind, here is a framework to help you understand the marketing and sales technology core:

marketing-sales-technology-core-framework

Click here for larger version

These are the fundamental technologies that every B2B marketing organization requires at the most basic level. It’s the foundational system that takes buyers down the funnel, from first-time visitor to customer, and the captures the data from the customer journey to ensure that the system is running smoothly.

Now we’re not saying that these are the only technologies that an organization needs — far from that — this is just the base which enables the marketing operations team to effectively evaluate additional technologies and build out the rest of the martech stack (which we’ll cover next week in Part II).

Marketing Channels / Channel Analytics

Marketing channels are how companies generate awareness and attract people to their website. These include social channels like LinkedIn, Facebook, and Twitter; search channels (paid and organic) like Google and Bing; email; PPC/display networks like the Google Display Network; influencers; and more.

However, this entire marketing and sales technology core is not a one-way street. Marketers must use data from each of the technologies to make the others better. One example, as shown in the framework above is that data from web analytics can be used to improve marketing channel efficiency. This can happen a couple of ways: 1) by dropping a tracking cookie on website visitors and using that data to build retargeting lists for retargeting ad networks (e.g. AdRoll), and 2) using website visitor data to target your marketing channels by persona.

Data Process:

Many of these channels include proprietary data tracking and analytics for their respective channels. Generally, they track things like impressions, clicks, and if you choose to implement their conversion pixel on your website, they can track conversions (a specific user behavior on your website, typically a form fill).

Marketing channels will also, with a few exceptions, pass referral data to your website and ensuing analytics. Referral data includes what website the user was on before they came to your website, which allows marketers to know which channels are sending them web traffic and how much.

Key Question To Answer:

Are your marketing channels effectively pushing the right people to your website?

Website / Web Analytics

This part of the data core is pretty self-explanatory. It comprises your website, including all the content on your blog, landing pages, and downloads (e.g. ebooks and whitepapers). The information included in your website should be the draw, the offer, that you use in your marketing channels.

Websites are typically built in a content management system (CMS). This could be something like WordPress or built into a multi-solution system like Hubspot.

Data Process:

Web analytics tracks user behavior on your website. Starting with referral data, as mentioned previously, web analytics tracks where your visitors came from, what pages they interacted with, and for how long. Using this data, particularly the website conversion data, website marketers can see which pages and what offers are efficiently engaging and converting visitors and which aren’t.

Key Question To Answer:

Is your website effectively engaging visitors?

Lead Nurturing / Automation

You’re already the expert here. But to quickly summarize, this is the stage in the foundation where visitors become leads through filling out a form on a content offer or requesting a demo. It’s the first time contact information is recorded and it is the stage in the process where email becomes increasingly powerful.

Data Process:

From a data perspective, marketing automation technologies are seen as a key marketing data warehouse because it is the first time specific lead data (name, email, company, etc.) is recorded. Combined with website data, marketers can put leads into the proper lead nurturing email sequence.

Key Questions To Answer:

Is your website effectively converting visitors into leads? Then, are your emails being opened, clicked on, and are the recipients re-engaging and moving further down the funnel?

Attribution

Attribution is the ultimate measurer and connector of the marketing and sales technology core. The primary function of attribution is to connect all marketing efforts to their downstream impact on revenue.

More than just connecting data, though, through attribution modeling, an attribution solution will determine each marketing channel’s impact on revenue. And because the attribution is done through a centralized system, there’s no double-counting of revenue credit. This allows marketers to calculate true ROI for every marketing effort at any level of granularity, from channel to campaign to keyword.

Data Process:

Through API integration and/or UTM parameters, the attribution solution connects all marketing data to sales data in the CRM, effectively turning sales data into marketing data.

Key Question To Answer:

Are each of your marketing efforts — marketing channels, website, and lead nurturing — resulting in new customers and revenue? How much revenue is each effort contributing to?

Customer Relationship Management

The last piece of the marketing and sales technology core is the customer relationship management (CRM) solution. This is the primary data warehouse for the sales team and sales data. It’s the go-to place for customer information, and helps the sales team understand opportunity and customer data.

Traditionally, the CRM was for the sales team only, but as more marketers are being held responsible for revenue, the CRM is increasingly becoming part of the marketing domain. This is possible through attribution.

Data Process:

While some information, like data in form submissions, is pushed to the CRM through platform integrations, much of the CRM data is inputted by the sales team. This includes account information, notes about particular accounts, potential revenue, and more.

Key Question To Answer:

Are your opportunities being converted into customers? Are customers churning or upgrading?

Part I Action Item:

Does your organization have each piece of the marketing and sales data core?

  • Marketing channels?
  • Website/blog/CMS?
  • Lead nurturing/automation?
  • Attribution?
  • CRM?

Next week, we will publish Part II: Becoming The Marketing Technology Consultant. Or, if you’d like to read the entire series right now, download the ebook and register for the accompanying webinar below:

 Core Competencies of the Marketing Operations Leader The frameworks every marketing operations leader needs - ebook and webinar! Download Now

16 May 18:07

The 7-Step Referral Checklist Top Salespeople Use to Close More Business

by billcates@referralcoach.com (Bill Cates)

referral-checklist.png

"When performance is measured, performance improves. When performance is measured and reported back, the rate of improvement accelerates or has dramatic improvement."

The above statement -- often referred to as Pearson’s law -- was sent to me by Mark, who recently graduated from our Referral Champions Training Camp. Mark is creating significant results using our process. Most of the credit goes to him, as he is using this principle to drive his actions and results. 

You’ve heard the expression: What you measure you can manage. Add in the element of reporting, which could be interpreted as another word for accountability, and you have a powerful combination.  

Here are seven actions designed to help you get more referrals and introductions. Assign a peer to be your "referral buddy," and keep each other accountable for the actions below. Doing so will drive more referrals for you both.

Track These 7 Behaviors to Get More Referrals and Introductions

1) Give referrals to prospects.

As you give, you receive. Are you providing value to your prospects, clients, and others through the connections you make? To get more referrals, give more referrals. To get more introductions, create more introductions. Your prospects will be grateful and more likely to help you when you come calling.

2) Promote your referrals and introductions, and ask them to do the same.

Promoting referrals and introductions does three things:

  1. Creates opportunities for future referrals
  2. Turns into referrals on the spot
  3. Helps you determine your prospect’s or client’s relationship to referrals

I teach 10 ways to do this. The most popular phrase I tell my clients to use is "Don’t keep me a secret." (I also wrote a book with this title.)

3) Add value to prospect conversations.

The cornerstone of a successful referral process is checking in with your prospects and clients to make sure that expectations are being met, small complaints don’t turn into larger complaints, and that value is being recognized. This also keeps you from making situations worse -- it's not smart to ask an unhappy customer to do you a favor until you've addressed their dissatisfaction first.

4) Ask for specific referrals.

Some people say you shouldn’t ask for referrals. Hogwash! Don’t let those people project their fear and mistaken beliefs on to you. If a happy customer knows a specific point of contact you're trying to reach, you should absolutely directly ask. If you're uncomfortable doing so, remember that the key to success is in your approach. Using the V.I.P.S. Method for Asking, you’ll never be pushy or look like you’re begging. See my blog post from last week and check out this podcast I did for Selling Across America for more insight into this method.

5) Turn referrals into introductions.

Referrals are worthless until you turn them into a connection with the new prospect. It’s almost impossible to cut through the noise in the marketplace without securing an introduction to your new prospects.

An in-person introduction is usually the most effective, if it fits your business model and the parties are open to it. An email handshake works well, but make sure your referral source CCs you on the introduction so the referral knows the introduction is legitimate and how to contact you. You have to go for a true connection!

6) Contact the new prospect.

Would you believe that many people get referrals and never contact the new prospect? Very sad and very true. Two not-so-good things happen when you fail to follow through:

  1. You miss the opportunity that was handed to you on a silver platter.
  2. You burn your referral bridge between you and your referral source because they won't take you seriously.

Always make sure you follow through. Otherwise, you damage your reputation and lose potential new business.

7) Thank the referrer.

Don’t wait for the prospect to become a client -- in fact, it doesn't matter if you ever close the prospect. This isn’t about the money. Keep your relationship strong with the referrer by rewarding their act of generosity.

Often a handwritten note will suffice. Just don’t let the risk your client took to introduce you to someone else go unnoticed. Reward the behavior you want to encourage. How you receive the referrals you get will contribute to your referrability.

Salespeople who don't ask for referrals are like starving people who walk past a buffet with a sign saying ‘free food’ and never stopping.

Want to keep score to raise your score? Keep track of the core behvaiors that produce referrals by downloading our Referral Scoreboard interactive PDF.

HubSpot CRM

16 May 18:07

Motivate Your Sales Team in 2022: The 10 Point Checklist

by admin

Keeping morale up and revenue flowing is harder during challenging times. As the world works toward finding its footing again, here are ways to help keep your sales team focused, productive and happy: 1. Stick to the Basics Whether you’re in an industry that has blown up or one that’s been blown away in the […]

The post Motivate Your Sales Team in 2022: The 10 Point Checklist appeared first on Peak Sales Recruiting.

16 May 18:07

What Great Leaders Know About Good Listening

by Sam Davtyan

Most people do not listen enough. Don’t get fooled by the think pieces telling you that this is a modern problem because we’re all glued to our smartphones either; a few thousand years ago, the Greek philosopher Diogenes said, “We have two ears and one tongue so that we would listen more and talk less.” You would have thought we’d have learned our lesson after several thousand years of civilization, but as Stephen Covey said much more recently, “Most people do not listen with the intent to understand; they listen with the intent to reply.”

If you want to be perceived as a great leader, it’s critical that you develop exceptional listening skills. Let’s talk about what makes good listening, and how to do it.

Listening is about hearing ideas, not formulating replies

If you’re only hearing the first few words that someone says, and then immediately thinking about what you’re going to say as soon as they pause to take a breath, you’re not really listening. There are times and places where it is appropriate to interrupt someone or take control of a conversation, but they should be rare occurrences. When you’re talking to someone, especially if you’ve asked them a question, give them the respect of listening to what they have to say.

This may mean that you may have to take a few moments when it’s your turn to formulate your thoughts. That’s okay. If you feel like the pause in conversation becomes awkward, you can say: “That’s a lot to think about. Give me a moment to think through what I want to say, here.” This lets the other person know that you’re interested and engaged, but allows you to be careful with your words.

Know your audience

Depending on where you grew up, you might have been introduced to a concept called “whole body listening.” This idea suggests that, in order to be perceived as a receptive audience, you need to turn your body toward the speaker, make eye contact, and keep your hands and feet still. While some people still perpetuate this idea, it’s worth noting that this is a very American-centric style of listening. To many people of European or Asian cultures, this level of focus would be perceived as very aggressive and rude.

Many people also focus better when their hands or bodies are in motion. This isn’t to say that you should expect to be perceived as paying attention when you’re checking your email or playing on your cellphone, but remember that not everyone is comfortable making eye contact. To insist on it, or to force it on someone who seems to be uncomfortable, is inappropriate.

Show your attention with questions and comments

Forget awkward eye contact and complete stillness; the best way to show your interest and engagement in the topic at hand is to ask engaging and relevant questions. “Can you tell me more about this piece?” “I like what you’re saying about this, can you tell me more about how it would fit into our organization?” and “I heard something similar from another expert last year, but they offered a differing opinion; can you talk about why you believe what you believe?” are all excellent opportunities for the person you’re speaking with to expand on their ideas and offer you the information you need to make the right decision as a leader.

If you have a hard time remembering the question you had a few minutes ago, don’t be afraid to make quick notes!

Appreciate the value of what you’re being given

Whether you’ve asked another leader out to coffee to pick their brain on their area of expertise or you’re meeting with a direct report to find out their opinion on a project, you should always thank them for what they’ve given you.

If they’ve shared a direct insight that is going to change how you do business or help your company move forward, say so. “I’m excited to take this information back to my team and see how we can implement some of these changes into our daily operations.”

Even if you didn’t end up getting the information you needed, still say thank you. “I really appreciate you taking the time to meet with me today. I know your schedule is busy, and it was fantastic to catch up and get this feedback.”

As entrepreneurs, we sometimes think that our lives are going to be all spent at the top of the dog pile, looking around at the people below us. In fact, the very best leaders are those who make time for everyone who isn’t up there with us. After all, no one person is an expert on everything; surround yourself with people who are better than you are at the different facets of your company, and then listen to what they have to say.

16 May 18:07

What's The Value of An Idea?

by Mark Peter Davis
A good idea can change put a great team on an entirely different trajectory.
16 May 18:06

Why You Should Stop Wasting Your Time Pushing Paper

by Paul Keijzer

I’m sure you wonder how long you’re going to waste your time pushing paper. Your company hires the same way it used to 10 years ago. It conducts on-boarding and orients new recruits the same way. It makes critical HR decisions based on the same analysis it used to do for years. After all why change now?

What’s Changed in the Past Few Years?

In the past 3 years or so, smartphones have been literally forced into our hands. If you were evading this rapidly growing technological trend, it wasn’t long before you got a smartphone. If you didn’t know how to use a smartphone, you learned. There was simply no place to hide from it. At first, you bought smartphones because everyone you knew had one. Then you wanted to up your game and bought a better, faster and brighter-screened smartphone. And so went the rat race to have a smartphone that could do more.

What’s really happening here is that technology is forcing you to keep up with it.

Over the years, having a smartphone isn’t about being cool, it’s about staying connected, being able to do more and ultimately, be more productive.

And so, why shouldn’t the same change take place in how you work? Why should you continue to be unproductive and waste your time pushing paper?

How Can Your Work Embrace Technology?

Everyone’s jumping on the automation bandwagon. And so should your HR function and your employees.

Automating HR isn’t just about going paperless – it’s about harnessing the power of technology to make your HR function more accessible, making you work more productively, and leveraging it to engage your employees.

The future of smart working will be dependent on Mobile and Cloud computing. Your HR processes and procedures will need to embrace this rapidly evolving trend if it wants to continue to be relevant and engaging.

Some of you may say I’m a little late to bring up this topic. Honestly, you’ll be surprised to know that I’ve still met people from companies that have yet to embrace HR automation. While many have brought about some level of automation into their HR operations, they are still missing out the strategic value that it can bring. I’ll be talking more on this next week.

16 May 18:06

22 of the best companies to work for spare no expense to secure top talent

by Tanza Loudenback, Emmie Martin and Alexa Pipia

Mark Zuckerberg

When analyzing how well a company pays, salary figures alone don't tell the whole story. Instead, it's important to note how well a company pays compared to competitors in the same industry. 

Business Insider recently released its list of the 50 best companies to work for in America in partnership with compensation software and data company PayScale. The ranking took six factors into account: high job satisfaction, low job stress, ability to telecommute, high job meaning, experienced median pay (for employees with at least five years of experience), and whether a company pays above or below market price for their employees. (You can read the full methodology here.)

The last factor — also referred to as the salary delta — is reflected as a percentage showing how much more or less a company pays compared with their industry. A larger percentage means the employer pays a high premium for talent, and conversely a negative percentage would indicate employees are underpaid. 

We reranked the list based on this metric to find great places to work where employees are compensated well above market value — a premium of at least 10% — breaking any ties using the company's experienced median pay. 

With a salary delta of 25%, social media giant Facebook topped the list, followed by Microsoft and Salesforce.com in second and third. 

Keep reading to see the 22 best companies to work for who pay a premium to attract the best employees. 

SEE ALSO: The 50 best companies to work for in America

DON'T MISS: 14 of the best companies to work for if you hate stress

22. 3M

Headquarters: Maplewood, Minnesota

Experienced median pay: $85,100

Salary delta: 10%

Nearly 90,000 employees are dedicated to this industrial conglomerate's five diverse business groups: consumer, electronics and energy, healthcare, industrial, and safety and graphics. The company also offers a bevy of benefits, including on-site fitness centers, stress-management coaching, and an on-site pharmacy and medical center.



21. Intel

Headquarters: Santa Clara, California

Experienced median pay: $118,000

Salary delta: 10%

Intel wants every employee to build the career of their dreams, and it helps them do it by providing access to career advisers, networking events, certifications, and tuition assistance. Outside of the workday, employees at the semiconductor and computer-technology company enjoy perks such as on-site fitness centers, tickets to local sporting and cultural events, and discounted shopping programs.



20. NetApp

Headquarters: Sunnyvale, California

Experienced median pay: $129,000

Salary delta: 10%

NetApp, a data-storage and cloud-management company, has a slew of employee benefits that have become typical of tech companies competing for top talent, including gourmet food and on-site fitness centers, as well as coworker training programs and time off to volunteer.

Senior software engineers draw the largest salaries at NetApp, pulling in $145,000 on average, followed closely by senior product managers, who make $143,000, according to PayScale.



See the rest of the story at Business Insider
16 May 18:06

That Stuff Doesn’t Work. This Does.

by Dan Waldschmidt

Ever felt like you are doing everything you should be doing, but it’s still not working?

That might be what you feel right now. It’s something you’ve definitely felt before.

All those online training courses you purchased from the internet guru who promised that you would turn your life around by copying the path that he took don’t seem to be working as well as you saw them advertised when you purchase them.

Success is complex.

How about that seminar you went to? At the time, it seemed like you had it all figured out.

The speaker was giving you rock solid, guaranteed steps to make money, be happy, and live the life of your dreams. But now those guaranteed steps seem like complete fantasy.

And those books on your Kindle about success that you haven’t finished reading. That mastermind group you are a part of.

That coach you hired to help you take your game to the next level. That plan you created at the beginning of the year.

Success is hard.

Why isn’t it all working? Why aren’t you closer to where you want to be? Why do you feel stuck?

The hard truth about getting past the obstacle standing in your way is that success is more complex than just executing a series of steps.

Just because you’ve been successful in the past achieving a goal doesn’t mean you can do it all over again the exact same way sometime in the future.

Times change. So do people, technology, culture, and opportunity.

Success is demanding.

It’s painfully naive to buy into the notion that “success steps” work regardless of your environment.

You used to be able to make money selling newspapers door to door. Now people read their news on a mobile phone. That business model is dead.

The same is true for your independent bookstore, the milk delivery man, and countless other profitable business endeavors good that just don’t work anymore.

Those steps, that plan, that guru — you want to believe that they hold the secret to your success. That if you just do what they tell you to do, in the order that they did it, you’ll end up with enough money to put your problems behind you.

Success isn’t that simple.

But that’s not going to happen unless you’re one of those very few, extremely lucky people for whom everything automatically falls into place. In which case, you probably wouldn’t need the help in the first place.

Stop chasing steps and cultivate a winning philosophy.

Timeless principles of hard work, disciplined activity, giving more value than people pay for, and understanding the emotions that drive people to act the way that they do — these are the things that catapult you past your problems.

It takes time and you have to think for yourself instead of just copying someone else’s work. And you’ll find yourself executing steps you hadn’t considered before. Doing things you wouldn’t have imagined.

Success is messy.

It’s gritty and dirty, soaked in blood, sweat, and tears.

Anything easier is just a fantasy.

  1. Think for yourself.
  2. Develop good character.
  3. Refuse to make excuses when you fail.
  4. Never stop improving.

That’s the stuff that does work.

The post That Stuff Doesn’t Work. This Does. appeared first on Dan Waldschmidt: Author of EDGY Conversations.

Copyright by Waldschmidt Partners Intl... Not sure that all that legal stuff really matters. If you want to share this material, do so. Just don't charge for it and don't tell people you wrote it. Both of those are uncool.

Other than that, all rights are reserved to you to change your life. If you are ready to be amazing, now is the time to get started. Onward...

16 May 18:06

Position the Fit: Competing for Customer Mindshare

by Dave Stein

positioningSteve Andersen and are are delighted with the acclaim for our new book, Beyond the Sales Process.

We’ve been interviewed a number of times during the past few weeks. One subject that keeps being raised is positioning. So I thought I’d share you you a few short excerpts from Strategy 7 with a graphic highlighting the core components of positioning.

Strategy 7 — Position the Fit: Competing for Customer Mindshare

First, the opening two paragraphs.

In Section I (Before the Sale), you learned how to research your customer and elevate the conversation, focusing largely on possibilities and building a vision of success. In this section, through your discovery, you’ve gained a thorough understanding of the external drivers, business objectives, and internal challenges that are impacting your customer. And through your alignment, you’ve connected your company’s resources to your customer’s team and worked to establish trust and credibility, paving the way for creating and co-creating value.

With positioning, the battle for customer mindshare begins. It’s going to be a struggle, because you and your competitors all want the same thing: to maximize the amount of space that you occupy in your customer’s thoughts and awareness. Capturing the largest possible “share of mind” or awareness won’t happen unless you give your customer valid reasons to think of you in the context of whatever is happening in their world. Effective positioning is precisely how you do it.

From that point we go on to pose, “To Position or Be Positioned? That Is the Question,” and go about providing the answer.

Diagnostic Questions

Next, the six sets of diagnostic questions at the end of the chapter. (There are diagnostics such as these at the end of each of our 12 strategies.)

These are easy questions to ask, but tough for most salespeople to answer. As a competitive sales strategist, these are precisely the kind of questions that enable me to determine where a sales team is on a particular account or opportunity and what must be done to increase the likelihood of winning:

  1. Does your customer perceive that your solution provides a strong fit for their needs and requirements? You probably won’t win if they don’t. How do you know this? Who on the customer’s team is telling you?
  2. Do you have, or can you develop, competitive advantage within this opportunity? If so, how will you know? Where is that competitive advantage? Will your customer see it? Will they acknowledge it? Will they value it?
  3. Does your customer have a vision of a solution, and does that solution include you? (In Section I, we discussed a vision of success; but now you are much more laser-focused.) How do you know? Are you getting direct feedback through ongoing customer collaboration during the sales process?
  4. Do you have resources available that will enable you and your organization to meet your customer’s requirements and exceed their expectations? This cannot be simply words on paper. If you sell business that you can’t deliver, your success will be short term, and it will probably be the last time you engage with that customer.
  5. Have you developed an effective proposal that will solve your customer’s business problems and deliver real value? If so, what is that proposal? What are its strengths and where are its weaknesses? Will your proposal meet and exceed the customer’s corporate or department investment policies?
  6. Does your customer recognize your solution and business value beyond product features and pricing? If not now, then when will they? Are you fully prepared to differentiate yourself from your competition and win this business?

Beyond the Sales Process is a book not about “what” you have to do. There are plenty of those around. This book is about “how” to do it.

Please let me know your thoughts.

16 May 18:06

Jawbone has been promising a breakthrough fitness tracker for years: insiders reveal why it keeps falling short

by Steve Kovach

Jawbone mini jambox ads by juergen teller

In 2013, famed fashion photographer Juergen Teller snapped a bunch of models partying on a Greek island. His photos showed them sipping wine on a sailboat, skinny dipping, and taking bubble baths in a marble tub.

This was not a campaign for perfume or designer clothes. Instead, it was for the $180 Jambox Mini, a new product from San Francisco tech company Jawbone, which paid a rumored $500,000 for the shoot. The campaign was timed to launch during New York Fashion Week.

But some employees at Jawbone weren’t feeling it. In addition to the Jambox, Jawbone was getting ready to release a new UP fitness tracker, which would eventually be the primary focus of the company. The concern stemmed from what seemed like mixed messaging: One product was marketed with a bunch of models drinking and partying, while the other product was supposed to help you live a healthy lifestyle. The two just didn’t jive.

At an all-hands meeting, one employee voiced those concerns to Hosain Rahman, Jawbone’s founder and CEO.

Rahman got upset with the criticism and strongly rejected the idea that the ads were promoting "unhealthy eating habits or drug abuse," as the employee had suggested claimed. 

“He totally lost it,” one person who was there told Tech Insider.

Rahman later apologized for the outburst in an email to employees and agreed to look into some of the concerns, but he continued to defend the campaign. "Over tens of thousands of photos were shot for this ad campaign and I was personally involved in the weeding out of photos that were not in line with the image Jawbone seeks to convey," he wrote. 

It was a brief but telling conflict. Jawbone was at the time trying to create two breakthrough products at once, and a series of missteps had led some employees to doubt whether it could follow through on either. In subsequent years, things have only gotten worse, as the company de-emphasized the Jambox and has still failed to release a fitness tracker that lives up to its own hype.

What's going wrong at Jawbone?

Current and former employees at the company told Tech Insider stories about executives wrapped up in the lofty goal of finding the next big tech gadget, while refusing to remain grounded in the reality.

The company, which has raised around $1 billion, got another lifeline in January, with $165 million in funding — which Rahman told Tech Insider shows that investors think company is onto something big. But now, as the wearables market turns suddenly gloomy, Jawbone may have one last chance to follow through on the fitness tracker it's been promising for years.

Hosain Rahman Jawbone

“Everyone is frustrated when you’re not shipping”

Jawbone, which made its name selling Bluetooth headsets in the late 90s and early 2000s, entered the wearables market in 2011 with an ambitious vision: a fitness tracker that you almost never take off.

Rahman told Techcrunch at the time: “It seems like a big departure, but once we start talking about the things it takes to make this whole category work, we get into things like making it tiny, having a long battery life, making it fashionable, making it waterproof, working with smartphones, having a rich, visual experience on your smartphone and making it social.”

The original UP fitness band was the first device to market that was supposed to deliver that promise.

But Jawbone quickly ran into problems. The UP band had to be removed from store shelves in 2011 because of reports it would “brick” and stop functioning after a few days of use. Gizmodo called out Jawbone for “knowingly selling defective products” in a review for what otherwise would’ve been a groundbreaking gadget. Eventually, Jawbone identified the problem and did the right thing: It stopped selling the UP and offered full refunds to anyone who bought one.

Jawbone released a new version of the UP in 2012. Reveiwers loved the design and extra-long battery life, but they complained that it couldn’t sync with phones wirelessly like competing trackers from FitBit and Nike.

The company included wireless syncing with the UP24, released in late 2013, but it was still missing key features like waterproofing that Rahman was pitching three years earlier.

That was poised to change with another product on the horizon: the UP3. Announced in the fall of 2014, the new fitness tracker was scheduled to launch in time for the holidays. A press push drew in pre-orders and promised Jawbone’s new product would be completely waterproof. Not even market leader FitBit had pulled that off.

But shortly after the UP3 was announced, Jawbone issued a product delay, citing problems with the device’s waterproofing feature.

JawboneUP33

Rahman blamed Jawbone’s manufacturing partner in China for problems with the UP3’s waterproof testing. The initial results from China showed that early versions of the UP3 were completely waterproof, Rahman told Tech Insider, which is why he says Jawbone initially ran with that messaging. But he says it soon became clear that the final iteration of the UP3 didn’t meet the waterproofing spec.

Rahman boarded a plane to China on Thanksgiving night to find out what went wrong with the testing.

“I was like, ‘Oh my God.’ The testing that they were doing was not up to par,” Rahman said of the trip.

Employees who were working on the UP3 say they spent the months between the original UP3 announcement and the product’s actual spring release trying to convince head of product Travis Bogard and Rahman that waterproofing the device was nearly impossible. Instead, they say they urged the executives to consider changing the spec to “splash proof” and get the product out in time for the 2014 holiday cycle.

The sources say Rahman and Jawbone’s SVP of operations, Richard Drysdale, were convinced they could get waterproofing to work. This stubbornness frustrated some employees, but those who questioned the strategy never felt their concerns were taken seriously.

“Their point of view had no value,” one former employee told Tech Insider.

Bogard pushed back on the notion that executives were purposefully delaying the UP3 in order to make it fully waterproof.

“There was a minimum threshold we needed to achieve,” Bogard said in an interview with Tech Insider. “We also believed it needed to still be splash- and water-resistant and in some cases it wasn’t even that. We can’t ship something if we don’t understand the dimensions of it.”

Either way, Jawbone missed the important holiday sales season and nobody was pleased.

“Everyone is frustrated when you’re not shipping,” Rahman said.

In April 2015, Jawbone finally launched the UP3. Confusingly, Jawbone also launched a new flagship wearable, the UP4, at the same time. Both devices were only “splash-proof” and missing features at launch, like respiration, perspiration, and passive heart rate monitoring. The sensors for those features were included on the UP3 and UP4, but they would have to be unlocked with a software update later.

Why so many problems?

Several former Jawbone employees described a chaotic product testing environment, where devices were being fixed and tweaked practically up to the date of their launches. The constant changes made it difficult to plan marketing or retail partnerships for the new devices; no one could land on a clear concept of what they were supposed to do. Others said it was difficult to push ideas for new features through to upper management.

“It discouraged the employees,” one person who worked at Jawbone said. “We couldn’t make things happen because they would just say ‘Yeah, we’ll put it on the roadmap.’”

Bogard, the product head, blamed the testing hiccups on the fact that Jawbone was attempting to do something that had never been done before. Jawbone’s ambitious goal, he explained, was to make a consumer tech gadget that was worn 24/7 and could withstand day-to-day wear and tear.

Bogard also said employees were often testing early versions of the products that were at least a generation behind what was being produced in China, so the bugs they reported were often ironed out by the time the next version arrived.

Rahman and Bogard both told Tech Insider that they had learned a lot from past mistakes, and that they were confident the company would avoid them in the future.

Falling behind

During all of these product hiccups, Jawbone’s biggest competitor, FitBit, started running away with the fitness wearables category. FitBit was able to snap up as much as 34% of the wearables market by 2015, according to research firm IDC, while Jawbone only took 4.4%. FitBit would eventually go on to have a very successful IPO. In the latest market share report from IDC, Jawbone doesn't even rank among its rivals in wearable technology.

Jawbone employees who witnessed Fitbit’s rise say Rahman ignored the competition and always claimed something bigger and better from Jawbone was on the horizon.

“There was a sense of dismissiveness [about FitBit],” one former employee said.

Rahman admits it bothered Jawbone employees to watch FitBit’s rise, but he says he wasn’t indifferent towards what his competitor was doing. He believed FitBit had an inferior product and didn’t want to put out one with similar features if Jawbone couldn’t accurately track what it wanted to.

For example, Rahman says FitBit went to market with a product that couldn’t accurately measure heart rate. Jawbone could have done the same, but Rahman wanted to wait for the technology to mature first.

“We made a decision, and I stand by that, to not launch something that’s not going to be accurate,” Rahman said. “I think that ultimately in this category that will be the thing that wins.”

After the messy UP3 launch, Jawbone needed a recalibration. In May 2015, it made a flashy hire. Sameer Samat, one of Google’s VPs in charge of commerce, was brought on to help Rahman run the company day to day and make everything run smoothly.

Under Samat, Jawbone went through a hiring freeze and layoffs to streamline the company’s structure. The company was gearing up for a relaunch of sorts for the UP3 and UP4 for the 2015 holiday season. They plan was to pitch the products as fully capable, finally unlocking all those dormant sensors on the wristbands.

“There was a collective sigh of relief when he came on,” one person who worked with Samat at Jawbone told Tech Insider. “It was clear he was going to make the hard decisions necessary in order to straighten out this company. He was very clear in his explanations … People rallied.”

Jawbone’s products did make some progress under Samat. For example, Jawbone was able to unlock new features in the UP3 and UP4 like automatic sleep tracking and passive heart monitoring through software updates. It also launched a redesigned version of the UP2 fitness tracker with a more stylish clasp.

But that was about it. There were still sensors in the UP bands for measuring respiration, perspiration, and more that hadn’t been unlocked through software updates. Rahman said he hired Samat to sort through the potential capabilities of the UP bands and decide which ones the software team could help execute. Yet Samat wasn’t around long enough to fully realize those ambitions.

The planned holiday 2015 relaunch never happened, and Samat was out of the company a few months later, lured back to Google with what sources say was a multimillion dollar package and the promise to possibly run the Google Play store.

The glitches and delays ended up being costly for Jawbone. They caused the company to go through two crucial holiday seasons in a row — 2014 and 2015 — without any major new products. Jawbone was forced to rely on venture capital funding to keep moving as opposed to revenue generated from product sales.

The next big thing?

Now it’s crunch time.

With its new round of funding, there’s more pressure than ever for Jawbone to turn things around and create the breakthrough wearable it has been promising for years. For obvious reasons, Rahman couldn’t talk about future products, but he pointed to the fact that Jawbone’s investors have seen what’s coming and were impressed enough to whip out their checkbooks and give the company a $165 million cushion.

Without getting into specifics, Rahman teased that Jawbone is uniquely capable of making wearables useful and exciting again by including medical-grade health monitoring, which he says will be a key differentiator over other products.

“I think there’s going to be a convergence towards medical-grade signals that are telling people real things about themselves,” Rahman said. “I think there’s a consumerization of that kind of medical-grade thing happening.”

JawboneUP4

Rahman also said Jawbone spent over three times as much as FitBit did on research and development, which he believes will set Jawbone up for future success.

“We’re one of two companies in the space that has a chief medical officer,” Rahman said. (The other is Apple, which is also said to be thinking about clinical-grade sensors in future versions of the Apple Watch.)

Not everyone shares Rahman’s optimism for Jawbone’s future, however. One person familiar with the business called the $165 million round a “survival package” and said there was little chance Jawbone could pull off a “miracle” before running out of money.

Another headache Jawbone will have to face is its legal battle with FitBit. The two companies went to court on May 9 over a trade secrets dispute.

Jawbone alleges that FitBit poached employees from Jawbone and stole its intellectual property. If Jawbone gets its way, FitBit might be banned from importing its products into the US from its overseas manufacturing facilities, which could give Jawbone an immediate advantage.

But that doesn’t seem likely to happen. On April 29, the court ruled that it won’t look at any of Jawbone’s patents that were originally part of the dispute, greatly diminishing the chances that FitBit’s products will face an import ban. Even if Jawbone wins the case, it’ll have to deal with a lengthy appeals process from FitBit before any FitBit products are banned, according to one person familiar with the case. In a statement, a Jawbone spokesperson said the two patents that were thrown out "represent only a portion of Jawbone's case against FitBit" and planned to appeal the ruling.

Either way, this will be a pivotal year for Jawbone. It’s best shot is to do something it has repeatedly struggled with over the years: Come up with a hit product that works.

Join the conversation about this story »

NOW WATCH: TONY ROBBINS: What you need to do in your 20s to be more successful in your 30s

16 May 18:04

27 Years of “Crossing the Chasm” & We Still Have a Lot to Learn

by Ryan Shelley

“Crossing the Chasm, Marketing and Selling High-Tech Products to Mainstream Customer”, by Geoffrey A. Moore was first published in 1991. While this book was targeted at marketing in the High-Tech space, the lessons uncovered are powerful and can easily be transferred to any industry. Over the 19 years since it was published, Moore has updated and revised the book 3 times in order to make sure that the message has continued to be relevant. Those who have embraced the message and put it into practice have seen amazing results. But what about those that did’t make the leap?

Taking your business across the chasm is not for the faint of heart. But it can be done, if you play your cards right. Every new product or business goes through a process that starts with engaging early adopters and, if you’re lucky (or plan and execute appropriately), moving into the majority and beyond. The “chasm” refers to the vast gap between innovators/early adopters and the rest of the “product life cycle.”

Crossing the Chasm - Inbound Marketing

As Moore points out in his book, those that cross the chasm successfully are the ones that create whole product & service. They understand segmentation and properly framing their message so that it’s easy for the pragmatists to receive and connect with. Then they shift the company’s mind and culture to serve the majority, rather than a small segment.

There Are No Short Cuts

There have been many disruptive products that never made it because they believed they could find a short cut. Well, there is no short cut. Honestly, I’m not quite sure why everyone wants to go “viral” or get a quick break. Name one company in your industry that is making an impact and did so over night…. go on, I’ll wait.

The truth is, those that stand the test of time, Microsoft, Google, Coke… did it with hard work, a targeted message and shifted their focus as needed. This took years, not days or weeks, to pull off. When it comes to breaking into an industry with a disruptive product, a strategic long-term plan is a must.

I love the analogy Moore gives in the book about D-Day. The goal of D-Day was to establish a beach head, a laughing point, where the Allies could achieve the ultimate goal of taking back Europe and ending the war. They had a long-term strategy with incremental goals in place. When it comes to launching your product or business, the same rules apply. Take it one step at a time, but never lose focus on your end goal.

Your Product Isn’t For Everyone

While we would like to believe we have a solution to meet everyone’s needs, we don’t. Our product is not for everyone, but it is for some one (Tweet This). This is where understanding your audience and segmentation come into play. Before you can market your product your need to know who you are talking to, and not just their buying habits.

As Moore say, “Understand their dream, and you will understand how to market to them” (Tweet This). Just doing market research and simple buyer personas will only get you so far. You need to get into the heads of your potential customers and understand their dreams. In doing so, you will be able to share a more personal message that meets them where they are at and helps them get to where they want to go.

Trust Your Gut

When choosing a segment to go after don’t put all of your trust in data. “You need to understand that informed intuition, rather than analytical reason, is the most trust worthy decision-making tool”, says Moore. I couldn’t agree more. We live in the world of “Big Data” and while this is great, nothing beats your gut. I knew years ago I needed to make a shift but didn’t because the data didn’t add up. Thankful I woke up, but what if I had trusted my intuition? Don’t let analytical reason prevent you from making the leap. Trust your gut.

Framing is Essential

In Seth Godin’s book All Marketers Are Liars” he does a wonderful job explaining worldview and the importance of framing your message. When we want to cross the chasm and market to the pragmatist, also known as the early majority, we have to frame our message in a way that resonates with them and reinforces their world view. No matter how good your product is, if you can’t frame it correctly, you’ll never cross the chasm. This is where positioning comes in.

Moore Gives 4 Key Principles of Positing:

  1. Positioning, first and foremost, is a noun, not a verb. – It is an attribute associated with a company or product, not a marketing contortion.
  2. Positioning is the single largest influence on the buying decision. How you position your product helps your audience evaluate the buyers decision and differentiate your product from another.
  3. Positioning exist in people’s heads, not in your words – Framing your position correctly will help rationalize pre-established beliefs.
  4. People are highly conservative about entertaining changes in position.- In other words, in order for them to change their worldview, they have to admit they are wrong. People don’t like to do that, or as Moore says “people do not like you messing with the stuff that is inside their heads.”

Deliver Whole Products

To offer businesses come to market with only core products. While this works in the early stage with innovators and early adopters, in order to cross the chasm, you must have a whole product. Pragmatist expect more. They expect the product to work and have all the included features to meet their needs. Start lean. Add only what adds values. “The key to leaving the chasm behind is to stop custom developments and institutionalize the whole product, to build to a set of standards that the marketplace as a whole, or at least one segment of it, can support.” People want that they expect. They aren’t looking for customized solutions to every problem. They want a product that does exactly what it says it does and consistently.

After 19 years, Crossing the Chasm is still revenant and needed ( Get your copy of the book here). By putting into practice the proven stragety laid out in this book, you have a much higher chance of crossing over into the mainstream. Marketing trends come and go, but people rarely change. In order to make change, you have to start small, make the leap and win the hearts of the pragmatists. This take hard work, good intuition and a little bit of luck. Many have tried to find a short cut, but the one who made the crossing stuff to the plan. The question now is, will you?

Contextual Marketing | Inbound Marketing

16 May 18:04

A Delicate Balance: Direct and Programmatic Sales for Publishers

by Vin Turk

Publishers face a dilemma in today’s advertising environment. Many have premium inventory that is sold directly by their experienced, professional sales team. However, at the same time, they have less valuable inventory that they may want to sell programmatically – but with two important concerns: The first is that programmatic may be viewed as “competition” by their sales team; the second is the fear that programmatic may devalue their inventory overall.

These are valid concerns, for sure – but they don’t actually need to be concerns at all. There is a place for both programmatic and direct sales in the age of data, and one doesn’t necessarily have to cannibalize the other; in fact, they can work together harmoniously. Different publications take different approaches to achieving balance, with some leaving premium sales to BDMs and selling only remnant media via programmatic; others make all their inventory available on exchanges. Programmatic pioneer Conde Nast addressed the problem by including both their sales team and their advertisers in conversations early on. Alanna Gombert of Conde Nast noted, “Everyone is figuring out what works for them, and is open to adapting a process that may support sales. At the end of the day, if the sales team is an integral part of the process, the fear goes away, as the notion of programmatic as a non-human interaction is totally false.”

This approach is critical, in part due to the fact that most media is purchased differently now. For the majority of digital advertisers, they’re not buying a placement – they’re buying an audience. And whether they’re buying directly from an exchange or working with a sales rep, they still want to reach the same prospective buyers. That means that sales reps need to understand the value of data-driven programmatic advertising, how it works, and how they can add value to the process.

In both the case of the direct sale and the person-to-person sale, publishers would be wise to package their inventory in the most attractive way possible to command a premium price. Here are a few tips to making that happen:

  • Offer access to third-party data on site visitors to advertisers. It may seem obvious, but it’s surprising how many publishers still don’t do this in a meaningful, actionable way – even today, when programmatic is truly hitting its stride. Offering demographic, geographic and other data to advertisers so that they’re making the best choices to achieve their goals. Providing intent data delivers even more value, allowing advertisers to reach in-market buyers. And if advertisers are able to achieve their goals via your site (or network of sites) they’ll continue to purchase media from you. Furthermore, there may be surprises in the data that media buyers hadn’t anticipated – hidden, niche audiences for example, which may lead to greater sales.
  • Categorize areas of your site(s) based on behavior and activities. Visitors will take different actions while engaging with different content types on your site, and those behaviors will be of interest to potential advertisers. A “tutorials” or “university” area might drive long, deep engagement that will really interest some advertisers. A directory, in which users are actively driven by intent, will interest others, while front-page news items might really appeal to brand advertisers. Clueing potential advertisers into these content types will help them develop the right ad formats, creatives and calls-to-action, which they’ll find incredibly useful.
  • Continue to rely on your in-house sales team for high-value deals and high-touch clients. There will be advertisers who prefer to purchase ads programmatically exclusively, and that’s fine. But there will also always be advertisers who prefer to purchase media from another person, with discussions in a face-to-face environment. These may be advertisers who are looking for something different, something special, something exclusive – like a homepage takeover, for example. Make sure you give them the premium customer experience they deserve. Educate BDMs on all advertising products, on all available audience segments, and on the benefits of each section of your website. Empowered, knowledgeable sales reps can put together custom deals for higher value customers that drive desired results for both buyer and seller.

There really is room for both low (or no) and high-touch sales in the programmatic world. Publishers and sales teams have no reason to feel ambivalent about the world of automated advertising – if anything, both parties should make an effort to embrace it, along with the unprecedented targeting opportunities it affords advertisers. In the end, it means more inventory sold, allowing more advertisers to effectively reach their target audience, and (on top of that) visitors who can enjoy a more personalized site experience – all potentially with less work. Isn’t that a win-win for everyone?

16 May 18:04

Outsourcing Sales – the Why, When, What, and How

by Jennifer Brandenburg

To outsource or not to outsource is a question that most sales leaders face at one point or another. As a sales leader myself, I’ve frequently outsourced part of my sales organization – and I’m not alone. Many companies outsource at least a portion of their sales activities.

However, to make outsourcing successful, sales leaders need to understand why, when, and how outsourcing can be a good approach for an organization – and what’s required from them to make it work.

Why and when should sales leaders consider outsourcing?

If you’re putting together a sales organization and don’t have all of your processes or metrics set up, it can be beneficial to outsource. In particular, if the outsourcer is an experienced organization, they can help guide you on those processes and metrics for your team. You may not want to make the investment in hiring salespeople or pay the cost to staff up until you’re clear on how you want to build your team.

Outsourcing also gives you the opportunity to test different models, so you can quickly see what works and what doesn’t work from a sales perspective. Outsourcing lets you recognize what messaging works best with buyers, or test a new marketplace or vertical before staffing up.

You may want to outsource a particular function in your organization, so your team can focus their attention on a different function. For example, if you need extra phone support to qualify MQLs, you could outsource the sales development role. Or, you might want an outsourcer to manage your renewals – especially if you have ongoing maintenance renewals or a cloud-based solution with annual subscriptions.

Looking for more tips on putting together a sales team? Download our free e-book.

How to choose an outsourcer?

Before you commit to an outsourcer, be sure to get references or referrals and look at their customer base. Be sure to understand their processes, the types of metrics they use for clients, and their tools. Do they have their own CRM, or would they use yours?

Additionally, what type of training do they do internally? What’s their hiring methodology? Do they let you choose reps, or do they choose for you? You want to know the people that will be representing your business.

What are best practices for international outsourcing?

By eliminating the need to hire and staff an international office, using an outsourcer can be a great strategy if you’re expanding abroad. But, if you are considering an outsourcer for international sales, be sure they have locations in the targeted regions. If the outsourcer is in North America, and they’re trying to call in country, they may not have the right language skills or understand the region’s cultural nuances.

What’s required for outsourcing success?

Outsourcing is only as successful as to how you manage it. Just like you manage your internal team, you need to manage your outsourcer.

Hold weekly 1:1s. If you’re doing any internal training, be sure to include them. Train them as you would an internal organization. Include them on key marketing and forecast calls.

Nine out of 10 outsourcers are offsite. Careful and close management is essential to stay synchronized and focused on the end goal.

If you’re a new sales leader, supplementing your organization with an outsourcer can also be a faster way to learn the ropes. An experienced outsourcer can teach you best practices, the key metrics you should be measuring, and how to effectively manage the sales process.

Outsourcing has become more and more specialized – making it a cost effective solution to fill in a gap on your team or move into a new market or geography. However, before you outsource, make sure that you fully understand the reasons you’re outsourcing, what you hope to accomplish, and how to make it work most successfully for your team.

Today’s most successful sales models are rooted in team selling. Learn how to put together your own power team when you download the free e-book.

16 May 18:03

How a “flipping tax” might calm Canada’s bubbly housing market

by CB Staff
For Sale sign on a house

(Lars Hagberg/CP)

This article originally appeared at Maclean’s.

In the bubbly world of Canadian real-estate, the house “flip” has gone from revered to feared—depending largely, it seems, on who is doing the flipping.

The idea of buying a home, sprucing it up and selling at a profit a few months later is celebrated by at least a half dozen popular reality TV shows, several of which are either made in Canada or involve Canadians: Love it or List it, Flip this House, Home to Flip, Flip or Flop and the strangely named Masters of Flip. At the same time, however, there’s growing angst that foreign buyers—namely from mainland China—may be getting into the game, leading to calls for some sort of speculation tax in provinces like B.C.

Benjamin Tal, the deputy chief economist, at CIBC World Markets, weighed into the debate with a research note that, effectively, concluded a “flipping tax” on foreign investors isn’t the worst idea in the world since it could help curb a potentially problematic element of foreign investment. However, Tal also acknowledged that such a tax is unlikely to have much impact on soaring house prices in Vancouver and Toronto since there’s little evidence foreign buyers are more likely to flip a property than Canadian ones.

Tal says his unscientific research into the subject—consisting mainly of a recent dinner with over 20 real estate brokers and agents who deal exclusively with foreign buyers—led him to believe the number of “pure” foreign purchasers in the Canadian real-estate market is “probably much smaller than perceived by many.” A more likely scenario, he says, is a “satellite family situation” in which foreign money is used to purchase homes for family members to live in—mostly wives, children and students.

That said, Tal goes on to write that there’s a “clear sense of urgency” among many Chinese citizens to send their money out of the country because of a risk of a devaluation of the yuan. He adds that many real-estate agents are also focused on a Chinese pilot program that’s being tested in five cities, including Shanghai, that allows wealthy individuals to invest at least 50% of their assets in foreign markets. “That can potentially give a significant boost to what’s allocated to international property markets,” Tal writes. “And with the 20% depreciation of the loonie relative to the yuan, Toronto and Vancouver look very attractive.”

The problem, of course, is that Canada currently has no idea how much foreign money is washing up on its shores, let alone how much more could be yet to come. The Canada Mortgage and Housing Corp. is currently studying the issue, as is the province of B.C. But so far there’s relatively little data to go on.

Other countries are slightly further ahead. Tal notes that Australia limits foreign purchases of homes to new housing stock while New Zealand has introduced a capital gains tax on properties sold within two years of purchase. The U.K. introduced a capital gains tax of up to 28 per cent on foreigners selling property. “It’s way too early to assess the impact of those changes,” says Tal. “But there are some early signs from Australia showing that it’s working; the share of foreign buyers in new housing demand fell from 16% in Q3 2015 to the current 12%.” On the other hand, critics have blamed the Aussie rules for contributing to a boom in unsightly condo towers aimed at foreign investors while doing little to bring sky-high house prices in cities like Sydney and Melbourne back down to Earth.

Yet, even armed with better data, the choice before Canadian policy-makers will be far from straightforward. In a country where nearly three of every four Canadian households own their own home, any policy designed to limit the pool of potential buyers could negatively impact a lot of families (and could therefore make the politicians who introduce it very unpopular). Indeed, the B.C. government has so far balked at calls for a speculation tax by Vancouver Mayor Gregor Robertson and others, claiming it could suck as much as $1 billion out of the local real-estate sector without having a meaningful impact on house prices. On the other hand, rapidly escalating prices in cities like Vancouver are causing young families to flee for cheaper locales and creating employment headaches for local businesses—a situation likely to get worse before it gets better.

Tal says a flipping tax on foreign investors could be a “step in the right direction” while Canadians wait for more data about the scope of the problem. “We don’t know how big it is, but we know it’s not constructive,” Tal says of purely speculative foreign investment.  In other words, it’s the perfect political solution—one that promises much, accomplishes little and angers almost no one.


MORE ABOUT REAL ESTATE AND THE HOUSING MARKET:

The post How a “flipping tax” might calm Canada’s bubbly housing market appeared first on Canadian Business - Your Source For Business News.

16 May 17:55

The Word Games Of Sales

by Tibor Shanto

By Tibor Shanto – tibor.shanto@sellbetter.ca 

I have always said that success in sales is all about Execution – Everything else is just talk! And there is no shortage of talk in sales, believe me people in sales, and people around sales, the pundits, can talk some shit, not only is it funny and amusing (or sad) at times. People seem to go out of their way to mangle the language and meaning of words, and by extension the quality of their execution and sales success. Sometimes it is innocent and simple, just providing a quick smile, like when a sales person’s outbound voice mail message says “I am currently not available right now.” As opposed to currently tomorrow?

But other times the misuse of words can have specific impact on people’s actions and results. Here are some examples I encountered over the las few weeks.

Resources vs. Resourceful

I many sales organizations provide a lot of resources to their teams, CRM, apps that extend the functionality, all the resources they feel their teams need to succeed. But resources themselves are only a start, being resourceful has nothing to do with the resources available. In fact, some of the most resourceful sales people and organizations are those who don’t have the latest tools and gadgets at their fingertips. Some of these tools help automate necessary tasks, freeing up time for reps to do other important things, a good resource. Resourcefulness comes down to how sales people apply the freed up time to accelerate sales and results, not just make things easier. Resourceful speaks to what sales people without the resources do to deliver superior results to those that do.

Ambition vs. Drive

Many in sales talk about ambition, and many in sales do have ambition, often the ambition of using sales as entry to a company only to pursue other ambitions within that company, focusing all their resources on achieving that rather than closing sales. Drive goes to how the person views, plans and executes their sale. What are they willing to do to meet and exceed the buyers’ expectation, and bringing in sales that those who have only ambition fail to deliver. Ambition speaks to your outlook, while drive is about what you are willing to do to achieve those ambitions, the execution. Ambition without drive is good, but drive is what leads to execution, which leads to cash.

Imposing vs. Implementing

This is more from a management standpoint, where many believe that they are implementing a process or procedure, when in fact they are imposing things on their teams. This usually leads to lack of adoption, which fuels more actions by management that resemble imposition. While it is true that leaders need to make decisions, at time decisions that their teams may not always like, it is their job to create buy in. When you implement a new process, help the team understand why it is being introduce; and this goes beyond “we need to get more sales or prospects”. As with most things in sales, show them what’s in it for them, how they will benefit, how they should execute, and why it makes sense for them, your buyers and your company. Sure it is easier to impose, but there are better results when you properly implement. Not the least of which is continuous improvement in execution.

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The post The Word Games Of Sales appeared first on Renbor Sales Solutions Inc..

16 May 17:55

18 No-Brainer Ways to Connect with More Prospects More Easily

by pcaputa@hubspot.com (Pete Caputa)

Looking for a few easy, virtually-free ways to immediately connect with more prospects? I’m willing to bet you just said, "That’s a no-brainer."

Below, I’ve compiled 18 of my favorite methods for reaching prospects. Some of them take seconds to deploy, and all of them will save you time throughout your workday. To help prioritize first steps, I put them in sequential order -- starting with those that offer value the fastest and ending with those that require more time.

However, don’t stop after the first few. They provide the groundwork for the tips at the bottom -- which are well worth the extra effort.

Let’s do this.

How to Prospect

  1. Understand your prospects' interests before speaking with them.
  2. Convert a higher percentage of website visitors into leads.
  3. Track which contacts are in-market for your service.
  4. Connect with more prospects over email.
  5. Automatically track and organize every sales attempt.
  6. Enter contact and company data into your CRM automatically.
  7. Connect with prospects on social media.
  8. Find even more in-market companies visiting your website.
  9. Schedule email responses.
  10. Use email prospecting messages proven to get responses.
  11. Automate customized prospecting campaigns.
  12. Queue up your calls for the day.
  13. Eliminate the hassle of booking meetings.
  14. Initiate a dialogue when prospects are on your website.
  15. Review the conversations your salespeople are having.
  16. Publish content to expand your reach and engage your contacts.
  17. Use surveys to understand and connect with more prospects.
  18. Use documents to connect with more contacts at your target accounts.

1. Understand your prospects’ interests before speaking with them.

Imagine owning a high-end retail store selling designer clothing but not staffing the store with experts who can observe buyer browsing behavior and offer assistance. Crazy, right? Well, that's the way many websites behave.

No matter how little traffic your website gets, there are visitors who could become great customers. Unfortunately, you won’t have a chance to speak with them if your website isn’t optimized to capture these visitors’ interest and intent.

Luckily, technology is available to monitor which site pages visitors view and when they view them. Tools, like the free HubSpot CRM, allow you to monitor how and when your leads interact with your website.

With this knowledge, instead of starting conversations with, "How can I help you?", you can start with, "I bet you're interested in learning about how we can help with X and Y" (X and Y are covered on the pages the prospect viewed on your website).

Think that’s too creepy? Here’s another way to start the conversation: "Companies like yours are usually struggling with how to do X or Y. Are either of these an issue for you right now?”

2. Convert a higher percentage of website visitors into leads.

Many websites convert a small percentage of visitors to customers because they only offer one way for a prospect to contact the company. Marketers might put up a “contact sales” page on their website and call it a day.

Companies can quickly increase conversion rates by creating offers that match the content of different pages on their site. Your forms and CTAs should help buyers find the right products based on their needs and interests.

For example, when Turbine added just one additional conversation point to their site, the new call-to-action generated a staggering 26% of their conversions. The offer? A simple subscription box for their blog.

When they’re first exploring your site, most buyers aren’t ready to buy; they’re in research mode. Match your offers to the different stages of their buying journey, and capture their contact information, so you can attempt to connect and influence them earlier in their decision process.

3. Track which contacts are in-market for your service.

Now that you’re capturing more leads, you’ll likely follow up as quickly as possible to turn some of those contacts into customers. But not all will respond, and most won't lead to an immediate sales opportunity if the timing isn’t right.

When the timing is right, they might not call you, and you probably won't be lucky enough to serendipitously check in with them either -- unless you track their behavior.

HubSpot’s free marketing tools allow you to track visitor actions on your website. Once a visitor converts on your website, use your tools to identify these contacts. I know many salespeople who start their morning calling the leads who converted most recently. And why wouldn't they? These are prospects that are clearly in-market for their services.

4. Connect with more prospects over email.

Crafting a well-written sales email takes time and effort. Smart salespeople don’t wait for prospects to reply. Just because a prospect doesn't write back doesn't mean they're not interested.

Prospects might not respond because they’re too busy, working on a deadline, or they simply get distracted and forget. Recipients are more likely to open and read an email if the message is well-crafted, targeted to the right person, and personalized. They'll consider the salesperson's questions and insights -- and might even click on links in the email to learn more.

If they don’t write back, salespeople don't know about their interest. Instead, they move on to another prospect, or blindly send follow-up email after follow-up email. While sending multiple notes and casting a wide net are critical to prospecting success, these reps miss the obvious opportunity to connect with those interested-but-too-busy-to-write-back prospects who are most likely to respond to the next attempt.

With the help of sales email tracking tools, offered by software like the HubSpot CRM, you can monitor and receive alerts when your recipients open and click your emails. How should you use this information to increase your connect rate?

Call while your prospect is reading your email. If the prospect doesn't pick up, focus future email attempts on these evidently interested prospects instead of blanketing their whole list or giving up. By focusing on prospects who’ve read and considered your email, you can increase your response rate.

5. Automatically track and organize every sales attempt.

The time between a prospect discovering a company's service and making a purchase varies significantly. Some sales cycles are quick, but many have a large number of opportunities that are months -- and maybe years -- old.

As salespeople become overwhelmed managing months’ or years’ worth of opportunities, they lose track of details and communication history. If salespeople change roles, territories, or move on from a company, sales pursuit records are often lost due in part to poor CRM documentation.

It would be a lot better if every email and phone call were automatically logged to the right contact and account in your CRM, wouldn’t it? The free HubSpot CRM integrates with your email client (Gmail, Outlook, or Office 365), your phone system, and your rep’s calendar, to automatically capture every interaction salespeople have with their prospects. It speeds up their sales process and nothing gets lost in translation.

6. Enter contact and company data into your CRM with one click.

Not only do salespeople procrastinate over logging calls and emails into their CRM, many of them don't even bother entering contacts. Instead, they work out of their email inboxes, only entering contacts and companies once they've verified a deal (if at all).

Tools like Zapier and the HubSpot Sales email extension allow you to automatically add contacts to your CRM from emails sent to your prospect. With data entry automated, salespeople can spend more time actually selling instead of record keeping

7. Connect with prospects on social media.

If your salespeople could attend a never-ending networking event where they could meet and talk with prospect after prospect, would you tell them not to go? This is what companies do when they discourage social media use at work.

There's no denying prospects use social media at least occasionally. In fact, 65% of sales reps who use social selling fill their pipeline, compared to 47% of reps who don’t. Encourage your team to monitor social media for potential buyer mentions of your company name, your product or service, or a hashtag aligned with your proposition.

8. Find even more in-market companies visiting your website.

No matter how good your website is at converting visitors into leads, it won't work every time. Even top-performing websites only convert a single digit percentage of visitors. But, there is a way to discover who some of those anonymous visitors are, especially if you sell to bigger companies.

When someone from a large organization visits your website, “reverse IP lookup” or visitor identification software can detect their computer's IP address and match it with their employer's known addresses.

Sales Hub Professional and other software have tools to identify which companies are visiting your website and give your sales team a clearer picture of where prospects are coming from.

9. Schedule email responses.

Salespeople are heavily reliant on email during the sales process but often respond during off-hours -- early in the morning or at night. This means when a prospect gets into the office, the salesperson’s message is buried at the bottom of an inbox avalanche.

With tools such as Boomerang and the HubSpot Sales Chrome extension, salespeople can increase their chances of getting a response by scheduling emails to send when a prospect is most likely to open and read.

10. Use email prospecting messages proven to get responses.

Have you ever had deja vu as you're writing an email to a prospect? Thought to yourself, “I wonder how many times I’ve written an email almost exactly like this?”

Think about the time each salesperson wastes typing the same thing over and over again and multiply that by the number of salespeople at your company. That’s a lot of time wasted.

This is where sales email templates enter the picture. Once they’re created, copy and paste them into your email provider and reuse them as needed. Here are tested and true sales email templates your team can begin using today.

Creating email templates and analyzing their performance can improve your prospecting strategy and decrease the amount of time your team spends typing emails.

11. Automate customized prospecting campaigns.

More than 40% of sales reps find prospecting to be the most challenging part of the sales process, and many give up after a few follow-up attempts. Why is this?

Many salespeople are quick to move on to new leads, looking for the low-hanging fruit. Others just aren't organized enough to follow up several times. Still others worry about being too aggressive. None of these are good reasons. To fill the top of their funnel with opportunities, salespeople must attempt to connect with every prospect more than once.

With the sequences tool in Sales Hub, salespeople can schedule a series of targeted emails to send over time. Once a prospect responds, they are removed from the sequence. Never drop the ball on follow-ups again.

12. Queue up your calls for the day.

While email and social media are great ways to connect with prospects, nothing beats the phone for making meaningful, memorable connections. However, most salespeople are highly unproductive when it comes to telephone prospecting.

Companies often report sales reps need help identifying the right contacts to call, and many marketing generated leads are either lost, ignored, or discarded. When you ask salespeople why this is, they’ll say it’s hard to prioritize and keep track of who to call.

This is where call queueing comes in. As reps go about their day, they can add hot prospects to a call queue and stop wasting time thinking, “Who should I call next?” If you’re effectively tracking who opens your emails and visits your website, call queuing is the key to prioritizing and connecting with these hot leads.

13. Eliminate the hassle of booking meetings.

As effective as the phone is at creating connections, the fact remains most calls go to voicemail. This makes scheduling meetings a very frustrating process for busy salespeople and even busier prospects.

The process often includes looking at a calendar, proposing a list of days and times, having the prospect look at their calendar, and proposing more times. What a hassle. Imagine automating that process so the salesperson only has to send a link to a public version of their calendar showing availability, which allows the buyer to book a time that works for them.

Luckily there’s HubSpot’s meetings tool, Calendly, and Setmore. You’ll schedule meetings with ease and have more time to focus on the rest of your prospecting process.

14. Initiate a dialogue when prospects are on your website.

We've already established technology can enable salespeople to reach out to prospects when they’re visiting your website or opening one of your emails. But they might not pick up or respond. Want to avoid the delay altogether?

Live chat allows your sales team to reach potential customers as they’re browsing your site. Chat solutions like Kayako, Intercom, and HubSpot Conversations give you the ability to interact with website visitors, answer questions, and suggest solutions.

If a visitor has a question, all they have to do is click the chat window to get an immediate answer from a salesperson. This helps your team book more meetings with interested buyers.

You can customize your prompt for different pages of your website. If a prospect is on a page that talks about your pricing, you might write, "Can I help you figure out the right product and price for your needs?"

But if they’re reading a blog post about topic X, a message starting with, "I'm an expert at helping people with topic X. Would you like to have a conversation about whether investing more in X makes sense for you?" makes more sense.

15. Review the conversations your salespeople are having.

The vast majority of sales conversations are never reviewed. Companies hire salespeople, train them, join a few of their calls, and leave them alone.

However, mastering sales is nowhere close to that quick or easy. Trust me: salespeople screw up lots of deals. They miss important details their prospects share. They miss buying signs. They spend too much time with unqualified prospects.

One of the most important thing any company can do to improve win rates is to have sales managers or leaders review calls. This helps reps salvage deals and provides advice they can use to become more effective.

In field sales, it's necessary to do physical ride alongs to observe reps. But in inside sales, call recording makes sales coaching much more scalable. Recording sales calls allows sales managers to continuously review and coach.

Too busy to coach your salespeople? Hire an external sales coach. If you want to annotate calls and build a library of best practices, try tools like ExecVision or Refract.

16. Publish content to expand your reach and engage your contacts.

The key to attracting and engaging prospects online is creating content that informs, educates, and entertains them. But content isn’t just for pulling in anonymous website visitors and converting them to leads.

Once a salesperson is communicating with a prospect, content helps challenge the buyer’s thinking and educate them on potential solutions. In addition, original content reinforces reps’ expertise, compelling prospects not just to take their call, but their advice too.

The problem? Most salespeople don't understand how to leverage content, let alone create it. While not every salesperson is a great writer, all top salespeople are great communicators who understand what it takes to transform a prospect from uninformed buyer to happy customer.

With help from their marketing team, they can share content the company creates on social media and in their 1:1 interactions with prospects. And with help from content creation services like Zerys, Blogmutt, or Contently, reps can turn rough thoughts, recorded calls, and company content into original material.

Once you commit to creating content, the next question becomes where to publish it. If your company has a blog and you’re using the right marketing software, contributing there will make your name known to website visitors, show you which of your prospects viewed your content, and help your company attract new leads -- win-win-win.

If your company hasn't invested in marketing software yet or doesn’t have a blog, publish on LinkedIn. Assuming you've been connecting with good fit prospects during your career, your posts will be presented in their news feed. Starting a conversation becomes pretty easy after a prospect has read one of your articles.

17. Use surveys to understand and connect with more prospects.

When prospecting, most salespeople jump right into what their product does, how awesome it is, and why the prospect should talk to them about it. In effect, they declare, "I have a product to sell. Would you like to talk about buying it from me?" This approach is a recipe for failure.

A better way to pique the interest of a prospect is to ask them about the challenges they face -- that you just so happen to have the ability to help them overcome. And what better way to ask them about their challenges than to invite them to participate in market research in exchange for a report comparing them to their peers?

SurveyMonkey is an example survey software, and their responses integrate with CRMs and other tools used by your sales team. Salespeople can invite prospects to take a survey, which gives the salesperson the ability to start a conversation.

Once the prospect responds, the salesperson has several dialogue openers at their disposal, as revealed by their responses. To further increase the number of sales touches a survey enables, include prospects in the design of the survey, distribute the report to them afterwards, and even offer to present the findings and provide recommendations.

Survey data is also useful when reaching out to new leads after the research has been completed. As Challenger Sale and Insight Selling point out, data-backed insights that encourage prospects to think about their challenges are fantastic conversation starters.

18. Use documents to connect with more contacts at your target accounts.

When calling on larger companies, most salespeople fail to phone enough contacts within the account. Even when they do, they might not connect with more than one or two people.

The problem is that most companies rely on more than one or two contacts to make a purchasing decision. Without having direct access to them -- or even knowing who they are -- it’s difficult for a salesperson to influence these additional stakeholders.

Identify who these other decision makers and influencers are by sending prospects documents they’re likely to forward to others. Documents, a HubSpot CRM tool, enables salespeople to upload a piece of content and get a sharable link.

If the prospect forwards the document link to someone else, that new person is asked to complete a form, which adds them to the account. In addition, reps get data on what content is impacting sales success and what isn’t.

The Future of Sales Is Attracting Prospects to You -- Not the Other Way Around

In an age when prospects are well-informed and often research your company before sales reaches out, it’s time to match their behavior. The future of sales is about attracting prospects to you, but that doesn’t mean you can sit and wait for them to find you.

The techniques above put your company and salespeople in complete control over the number and quality of conversations they have. Depending on the size of your sales team and contact list, you can get started for free. You can even complete the methods above for a relatively small investment, especially when compared to the potential return.

HubSpot CRM

16 May 17:55

4 Ways to Measure the Effectiveness of Your Email Content

by Tony Delmercado

4 Ways to Measure the Effectiveness of Your Email Content

Need more and better leads from your content marketing? (I mean, who doesn’t?)

Email marketing is still the go-to tool for getting and nurturing quality leads, engaging and escorting them all the way through your sales funnel. However, ask yourself, “How many commercial emails do I delete every day without even opening them?”

That’s the same inbox calculus your potential readers go through, too. In fact, recipients deleted nearly 10 percent of the emails that brands sent to them last year without even reading them. What’s more, more than half of successful email marketers surveyed claimed that creating relevant content was the biggest factor in reaching their goals. Unless you’re feeling awfully lucky, you must optimize your business email content by tailoring it to suit your readers and their needs. (highlight to tweet)

Don’t waste resources on email content that isn’t working—after all, you are directly and deliberately reaching out to your own consumers and pre-qualified sales leads. A targeted email is much more powerful than a print or digital ad that could be viewed by millions of non-vetted, unqualified strangers.

Track and Tweak to Add Real Value

To see a return on your email marketing investment, you’ll have to get serious about measuring the effectiveness of your email content—what works and what doesn’t. If you don’t commit to these analytics, you won’t know what your market wants. You’ll just blindly send emails, hoping for opens.

Being good is better than being lucky any day, and you get good at email marketing by embarking on strategic study of your email content and campaigns.

Here are four ways to figure out where to focus your efforts to see the greatest success.

1. Experiment With Your Subject Lines

As the first piece of content readers see, subject lines are your first hurdle—or gate, depending on your audience’s response. As such, your subject lines dictate your open rate.

Take a good look at your open rates now to get a feel for which subject lines have worked well (or not) in the past. Craft at least two different subject lines for your emails—A and B—because you’re going to split test them (a.k.a. A/B testing your campaign).

To keep things fresh and write some winners, keep these strategies in mind:

 

In every future campaign, run A/B tests on subject lines, so you can hone in on what makes your audience tick—or rather, click.

2. Use Many Anchors for the Same Link

Your main goal in email marketing is getting more visitors to your site, where your other content and calls to action can get to work nurturing visitors along their sales journey. To find out how well your emails accomplish that, you need to track click-through rates (CTR) for your links. An increase in CTR means more readers are finding your content applicable and actionable (and clickable).

Try this two-step approach:

  • Link to the same piece of site content more than once in a single email.
  • Use different language to describe each link. These are the words that appear underlined and in a different color, also called “anchor text.”

 

This is how you A/B test—or A/B/C/D test—anchor-text language to discern which will compel readers to click.

3. Track Engagement Rates, Not Just Open Rates

Figure out how long people are spending with your emails. Are they actually reading them? If they’re just opening—or being served a preview by their inbox applications—but then immediately deleting them, then the engagement rate will be less than two seconds.

It takes at least six seconds to develop an impression of just one part of your email content. (highlight to tweet) Anything between three and seven seconds should be considered a “skim rate” metric; a “read rate” means emails are open eight seconds or more.

4. Alter Only One Variable at a Time

Remember: As with any good experiment, don’t test all the variables at once. Otherwise, when you tweak your email marketing content, you won’t know which changes worked best. None of these can be considered true optimizations until they’re repeatable.

Several different email service providers (e.g., Bronto, Constant Contact, Infusionsoft, MailChimp, Campaign Monitor, and AWeber) include these core metrics. Generally speaking, all of them offer a free basic service for small marketing programs that have short subscriber lists of around 250 email addresses. As your campaigns improve, you’ll grow out of the free versions, but you should first have the additional sales to cover the extra overhead.

When you know the effectiveness of your email content, down to the level of engagement for each individual reader, you can add much more value to your messaging—even to the point of interactive personalization.

Delivering that kind of juice to opted-in inboxes will send that many more engaged visitors to your site (and more informed, mature leads to the sales team). And last, but far from least, you will be able to show the C-suite a higher ROI for its marketing spend.

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16 May 17:54

Building a Self-funding Product Qualified Lead Engine

by Kyle Poyar

One Boston-based software company built a gold mine, then nearly shut it down.

They had nurtured a modest online self-service product (priced starting at $99 per month) and planned to discontinue it so they could focus on going after the more profitable enterprise segment, which had ACV’s north of $20k. At first glance, the decision to shut down self-service looked sound: it brought in only 5% of their annual revenue, operated at negligible profitability and could hinder negotiations for enterprise deals.

When the GM investigated more closely, she noticed something unexpected. Many of the company’s largest and most profitable enterprise customers actually started with the self-service product. These customers had wanted a frictionless proof of concept for a team or department to use before rolling out the solution across the entire enterprise. If it had not been for the self-service product, these customers would have selected a competitor, and likely stayed there.

In fact, 15% of the software company’s annual revenue was effectively from product qualified leads (PQL’s), customers who started on self-service, but exhausted the functionality and upgraded to enterprise. The indirect revenue from these PQL’s was three times the direct revenue the self-service product brought in. And self-service was not even built with this goal in mind!

Chart

The GM quickly changed course – the team shouldn’t kill self-service, they should replace it. She set out to build a new self-service product with a clear focus on becoming a self-funding product qualified lead engine.

Field Sales is Not the Only Route into Enterprise Customers

This Boston-based software company was not alone in wanting to kill self-service. The conventional wisdom calls for software companies that sell into large enterprises to build out a field sales motion and to push the field sales team toward large opportunities. That way, each opportunity has a solid chance of recovering the related customer acquisition costs and sustaining a healthy payback period, a crucial metric for attracting venture funding.

The 2013 Pacific Crest SaaS Survey, which included responses from 155 SaaS companies, adds stats to this conventional wisdom. It found that 70% of software companies with $25k-$100k in initial ACV relied primarily on field sales to drive customer acquisition, as did 92% of software companies with $100-$250k in initial ACV.[1] Software companies with lower initial ACV, on the other hand, went to market primarily through inside sales ($5k-$25k) or online distribution (<$5k).

Yet, the field sales motion comes with roadblocks to rapidly scaling a startup software business: it is expensive, restrictive and slow.

  • Expensive: That same Pacific Crest survey found that field sales companies spend $0.96 for each dollar of initial ACV from a new customer, while online distribution companies spend only $0.55.
  • Restrictive: This sales motion attracts only a small portion of prospective customers – sophisticated buyers ready to make an enterprise purchase. These prospects are most likely familiar with the market landscape and will involve procurement in the process.
  • Slow: It takes significant time and resources for the field sales team to reach out to enterprise buyers, schedule initial meetings, go on-site to demo the product and negotiate back and forth.

Creating a PQL engine, on the other hand, will help attract a wider set of prospects and build up a base of high-conversion enterprise leads for the field sales team to call on.

Learning from Successful Peers

Several enterprise-focused software companies, including Lynda.com and Optimizely, have successfully incorporated PQL engines into their portfolio to broaden their reach and accelerate sales velocity. These PQL engine products come with a robust feature set at an attractive starting price, but they have usage restrictions to limit cannibalization risk.

Lynda.com, the on-demand training provider acquired by LinkedIn, aims their PQL engine at small teams within Fortune 1000 companies. The product includes full access to Lynda.com’s training library, a reporting dashboard and account administrative controls, and it can be bought online for up to 20 seats at a time.

Lynda Pricing

When a company hits the 20 seat limit or has multiple teams simultaneously using Lynda.com, it triggers an opportunity for the sales team to pitch an enterprise-wide deal to HR leadership. The enterprise product comes with comparable features to the PQL one, but covers all employees in an organization and includes a handful of enterprise-specific features like single sign-on, integrations and more detailed reporting. This sales motion has enabled Lynda.com to gain numerous internal champions and momentum within Fortune 1000 companies, and then eventually kick out incumbent learning solutions.

Optimizely, the A/B testing and personalization platform, has similarly introduced a PQL engine to generate a paying lead funnel for their enterprise product. Until recently, Optimizely had only two versions of their testing solution, a free Starter version and a customized enterprise version. Then, they added a middle tier PQL engine that offers full enterprise-grade functionality, but at a much lower starting price point and with a $500 credit to get started.

Optimizely pricing

The PQL pricing is completely “pay as you go” and the price scales as the customer rolls out Optimizely across more pages on their website, thereby increasing the monthly unique visitors (MUV’s) exposed to experiments. Once the usage of Optimizely hits a certain threshold, the customer becomes a warm lead for the sales team to pitch an enterprise deal and secure an annual commitment. The customer is incentivized to commit to the enterprise contract by the benefits of budget certainty and a lower price per thousand MUV’s.

Keys to Success for Introducing a PQL Engine

Fear of cannibalization holds many companies back from introducing a PQL engine product, and for good reason. The worst possible outcome would be to introduce a new, lower priced product that cannibalizes the enterprise business without delivering on the hoped-for higher acquisition volumes. Getting the PQL engine right and avoiding cannibalization requires a careful balancing act and six major inputs:

  1. Market segmentation: Understand the distinct segments and buyer personas in the market, and prioritize which one(s) to target with this new product. Ensure that there is a sizeable enough addressable market opportunity worth pursuing with this introduction.
  2. Voice of customer insights: Root the product design and feature set in a deep understanding of needs among both prospects and customers. It is especially important to identify the features and amount of usage that prospects are willing to give up, but that existing customers could not do without.
  3. Usage analysis: Look carefully at usage data among the customer base to set appropriate usage caps or thresholds on the PQL engine so that it does become overly appealing to existing enterprise customers.
  4. Online sales dialog: Build an online sales dialog and checkout process that enable a frictionless purchase. For many software companies, this entails introducing payment by credit card, monthly recurring billing options, click through agreements and automated onboarding.
  5. Margin analysis: Run the numbers to confirm that the PQL engine will have at least break-even profitability. It does not need to be a profit driver on its own, but there should be enough margin that it can fund itself and sufficient demand gen investments.
  6. Sales alignment: Align the sales and customer success teams to operate in this new model, and remove any barriers to the PQL product adoption. For instance, onboarding support for the PQL product should set the stage for the eventual enterprise sale, rather than just training the customer on the product they initially bought.

If you plan to test some of these ideas, we’d love to hear from you and learn about your results!

The post Building a Self-funding Product Qualified Lead Engine appeared first on OpenView Labs.

16 May 17:53

How to Use Empathy Mapping to Transform Your Marketing & Sales Processes

by Ryan Shelley

We live in a culture that is responding less and less to mass marketing and in order to reach our target buyers, we have to personalized our message. This allows us to market to the individual and their specific needs. Building a business that connects starts with the development of empathy. By putting ourselves in someone else’s shoes and view life from their perspective, we can adapt our market and sales message to connect with people who truly want and need our products and services.

Video Transcript:

Hey, what’s up everybody. I’m Ryan Shelley coming to you from the “shed quarters” here at Shelley Media Arts.

In today’s SMA Marketing Minute, I want to talk about a topic that I am just really, really, really into, and that’s empathy. Understanding empathy and understanding how we can put ourselves in other people’s shoes to learn from them, to grow relationships, and also how that impacts our business. How that impacts our marketing messages. How that impacts

the sales process. And understanding that empathy and knowing how to use it can really position ourselves as

better problem solvers, better business owners, better marketers, and better sales people.

Empathy is a little bit deeper than just doing a typical buyer persona– where you kind of step through, and you talk to people.

You get some data and market research and we make some assumptions based on who they are. And it kind of starts to touch the surface. But I think a tool that really helps the process out is this great tool by a marketing company called, Xplane. And they developed what’s called The Empathy Map. The Empathy Map forces you to kind of go deeper than those surface level questions. Not just what their typical day looks like, but what their life looks like.

  • What do they see?
  • Who do they interact with?
  • What are the things that they think about?
  • What do they say?

But then also what do they do? Because oftentimes we know that those are two different things when it comes to what we say and what we actually do.

So I recommend that you download the tool. The link is right here. You can download it from Xplane’s website. And put it into practice when you’re developing your business strategy, when you’re developing your marketing strategy, your SEO strategy,

your sales strategy. So you can really start to understand the people who need your products and need your services. And develop ways that actually speak to them in ways that are going to engage with them and allow them to interact more naturally with you.

The first key to really putting empathy into your business strategy and marketing strategy is understanding that we’re talking to people—like real human beings. On the other side of that computer screen, on the other side of that ad, that click, that post is a person— not a lead, not a number. Yes, leads are great, but they are only part of the story. We need to understand the human being behind the message that we’re speaking and what are their needs as a person. When we can start to see them like that it starts to really kind of soften our walls that we kind of put up and make it this really, really almost stale business process. It doesn’t have to be. We can be very personalized. We have tremendous tools out there that can help us personalize our message even more. But it starts from understanding that we’re talking to human beings.

The next thing we need to realize is we have to be authentic in our messaging. Just because somebody else is doing it one way, doesn’t mean you have to do it that way. You need to be true to who you are, and share your message authentically from who you are as a person. Again, people connect with authenticity. And when they see that you’re kind of pushing the line and maybe trying to be something you’re not, it really comes across as being manipulative. And that’s really going to draw people out of your marketing processes, out of your business, out of your sales process. Because red flags are going to go up and say, I don’t know if I can trust this person because they’re not being true to who they are. How can I be sure that they’re going to actually deliver on what they say and provide?

The last key to really using empathy in your growth strategy is believing in your products and services. You have to believe in what you’re doing if you’re going to be authentic and able to use that and to connect with people. If you don’t believe

in your solutions, if you don’t believe in your product, you don’t believe in your business— you can’t expect anybody else to. When you’re communicating, you have to have some sort of passion, some sort of emotion behind it that’s going to allow people to want to just draw in and be a part of what you’re doing. When it comes to communicating, it’s up to the communicator to get the message across. If the audience doesn’t hear the message or take the message in right, that’s not the audience’s fault. That’s the communicator’s fault. And the only way we can create messaging that’s going to really connect with the people that we’re trying to reach is by understanding truly who they are, how they receive communication the best way, and how we can tell our story. How we can walk them along our business processes. How we can initiate

a sales process from the standpoint of empathy.

I hope you guys learned a little bit of something with this video. If you have any more comments or suggestions, please comment and post below. We would love to keep the conversation going. And until we see you next time, happy marketing and good luck out there.

Building a Business That Connects

16 May 17:53

Sales in an AI world: How human is your sales process?

by steli@close.io (Steli Efti)

If you’ve ever had a call or a meeting with me, then you scheduled it through my awesome assistant, Mary. She keeps my calendar running smoothly and follows up with folks right on time. She’s so organized and professional that some people don’t even think she’s human.

No, seriously. People ask me all the time, “Steli, is Mary a real person?” It seems ridiculous. I talk to Mary everyday. She’s got family, friends, goals, dreams—stuff every other human has. Why do I hear this question so often?

It’s because people actually do run into virtual versions of Mary—artificially-intelligent (AI) assistants who schedule meetings and follow-ups. More and more tech-savvy professionals now use AI applications to automate commonplace human interactions.

But despite AI's growing popularity, many people still find it unsettling—especially salespeople. AI challenges the fundamental principle of sales, and asks whether relationship building can be outsourced to machines. It’s more than idle speculation: the answer could determine the future of sales.

AI in sales today

There are already  software companies out there using AI to automate parts of the sales process. Here are three notable ones.

  1. Calendly takes care of scheduling. Users get a personal appointment calendar they can link to in their emails and recipients schedule meetings by choosing from the user's available times. It replaces the annoying “when are you free?” conversation. While not a full-fledged AI, Calendly eliminates a job that previously fell to a salesperson or assistant. Think of it as an AI precursor.
  2. Clara, on the other hand, is an AI that you can CC on emails and ask to schedule meetings. It messages back and forth with your associates, just like a live employee setting up a meeting. You can even customize Clara's name and gender.
  3. Conversica is a virtual sales assistant—it uses AI to contact and qualify leads. Conversica purports that its automated employee can reach out to leads, ask them questions, and understand the answers. As with Clara, it presents itself as a real person rather than an AI.

These applications are geared at improving sales productivity. They eliminate time-consuming busywork and allow salespeople to focus on the mission-critical parts of the job. It’s easy to see why that’s so useful. No one wants to waste time on email setting up a demo, when they could be closing another deal.

Because of that, AI software is quickly becoming popular in the B2B world. Thanks to early-adopters, startup customers are familiar with AI assistants and tools. They know how closely their communication resembles that of a real person—closely enough that many have trouble telling the difference.

Human or AI … why does it matter?

After nine or ten people asked me whether or not Mary was real, I wondered why they even cared, as long as the meeting was scheduled.

It’s because people crave human interaction. Even when you’re just emailing back and forth, you instinctively picture another person reading your messages. The possibility of an AI writing back is jarring because it interrupts that natural, sub-conscious thought process. Instead of simply visualizing a person, you consider a strange alternative—that there’s a machine on the other end. And there’s no feasible way to know the truth, short of asking, “Hey, by the way, are you a human?”

That uncertainty undermines trust. As a recent Fast Company article points out, people are reluctant to trust AI with important decisions. Imagine riding in a friend’s car versus a self-driving car. If your friend slammed on the brakes, turned, and sped off in a new direction, you’d be concerned at first, but would feel okay once she provided an explanation—“We were going the wrong way.” If a self-driving car did the same, that explanation might not satisfy you. You can't trust an AI as much as your friend because it’s not driven by the human emotions you’re familiar with—it just does what it’s programmed to do.

That’s why these questions around AI matter so much to salespeople. No one will buy a product from someone they don’t trust. Yes, some SaaS companies go with the self-service model, and don’t need salespeople. But when it comes to more expensive, sophisticated products, customers want the security of buying from a real, live person—someone honest and credible.

“To sell is human”

Sure, you might be thinking. But how long until an AI can provide that person-to-person buying experience? What will salespeople do then?

It’s true that AI is becoming more human. In 2014, the Eugene Goostman supercomputer became the first ever to pass the Turing Test. That means it convinced human judges that it was a person through a text-based conversation. The test was initially designed by computer pioneer Alan Turing in 1950, who believed any machine able to pass it could be said to be “thinking.”

But here’s the thing about sales: feeling is much more important than thinking. It’s not enough to just convince a prospect you’re human—anyone can do that. You have to empathize with the issues they’re facing and help them understand why your product is a solution. Yes, an AI could list off all your product’s benefits, but it takes emotional intelligence to understand a customer’s situation and frame how those benefits would add value.

As AI gets better at imitating us, salespeople will need to excel at the uniquely human aspects of communication. Consider the following:

  • What’s the biggest difference between humans and AI? Unlike AI, we have an identity outside of our work. Let your customers see that. They'll find you more relatable when you remember something about their personal lives or share something from your own.
  • Not only do facial expressions and body language improve sales conversations, but they’re also things AI has yet to master. Take advantage by conducting more business either in person or by video conference.
  • If AI eventually gets really good, you could always try adding a “certified human” tag in your email signature.

I’m no expert on AI, but, maybe aside from that last one, those strike me as ideas only a real person could convincingly pull off.

What do you think?

One of the best things about startups is their willingness to embrace innovation. AI is still in its infancy and already helping people be more productive. But, while it can automate away everyday elements of communication, building strong relationships is still the core of sales. Sorry, Siri—for now, only people can do that.

I’d love to hear from the audience on this, especially any of you who might be more plugged in to the AI world. Go ahead and tweet your predictions @steli with the hashtag #certifiedhuman.

Recommended reading:

13 scheduling tools for salespeople
One of the biggest time-wasters in sales is scheduling appointments. If the thought of using AI to become more productive excites you, here's 13 tools that help simplify scheduling calls and meetings.

Trust trumps transactions
Nobody will ever buy your product if they don't trust you. Everybody gets that in theory—but few people know how to use that in the B2B sales process. Build trust and you'll get an edge over your competitors, both human and AI.

How to achieve sales mastery
What's the best way to become a great salesperson? How can you become a true master of the sales profession? Here's what I learned on my quest to sales virtuosity ...