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11 Sep 17:01

Apple’s antitrust issues could be just beginning

by Casey Newton
Illustration by Alex Castro / The Verge

Today was Apple Day, the charmed 24-hour period in which enough traffic is printed by curious would-be iPhone buyers to cover the cost of several staff salaries. There was a new watch, a new iPad, and several new phones, in multiple new colors. iPhone sales may be on the decline, and antitrust concerns are mounting, but from a business perspective Apple is still quite healthy.

Whether by coincidence or not, Apple Day happened to be a slow one for the old platforms-and-democracy beat. It was as if policymakers, academics, and Apple’s competitors all laid down their swords to compare cameras between the iPhone 11 and the iPhone 11 Pro. (It is just as possible that policymakers still had their swords drawn, but all available reporters were...

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10 Sep 22:51

The iPhone 11 camera design is being roasted on Twitter (APPL)

by Rebecca Aydin

iPhone 11 Pro

  • Apple announced the new iPhone 11 on Tuesday — it's the first iPhone released since Apple design chief Jony Ive left in July.
  • The iPhone 11 has two cameras, and the iPhone 11 Pro and Pro Max have three cameras. 
  • People on Twitter can't stop chuckling about the camera-heavy phone's resemblance to other things — like bowling balls, coconuts, stoves, spiders, and Pikachu.
  • Visit Business Insider's homepage for more stories.

Apple announced the new iPhone 11 on Tuesday, and Twitter is having a field day making fun of the phone's camera-heavy design.

The iPhone 11 has two cameras stacked atop one another, and the iPhone 11 Pro and Pro Max both sport three cameras, arranged in a triangle. Given Apple's history of making sleek, elegant gadgets, the new phones struck many people as looking decidedly clunky. Some joked that the design was reminiscent of unglamorous objects, from stoves and spiders to bowling balls and... Pikachu.

The iPhone 11 is the first iPhone to be announced since since the departure of longtime Apple design chief Jony Ive in July.

Check out 13 comparisons Twitter has for the iPhone 11 camera design:

The new iPhone 11 has two cameras, and the iPhone 11 Pro and Pro Max have three cameras.



Twitter just can't help seeing the Pro cameras as other things ...

Tweet Embed:
//twitter.com/mims/statuses/1171341739145101312?ref_src=twsrc%5Etfw
Thts the new #iPhone11 Coconut design . pic.twitter.com/5yCHnIjhSj

 



Like a bowling ball.

Tweet Embed:
//twitter.com/mims/statuses/1171454969980932098?ref_src=twsrc%5Etfw
😂🤷🏻‍♀️ pic.twitter.com/1I16cz9rjX

 



Or Superman's enemy Brainiac.

Tweet Embed:
//twitter.com/mims/statuses/1171461282060361735?ref_src=twsrc%5Etfw
This camera reminds me of Brianiac pic.twitter.com/NLErMWXdeh

 



Some see a fidget spinner.

Tweet Embed:
//twitter.com/mims/statuses/1171486945614032897?ref_src=twsrc%5Etfw
Love that fidget spinner camera module😹 ♥️ on 11pro.#AppleEvent #iPhone11 pic.twitter.com/Z1Ko7VVhdl

 



And an electric shaver.

Tweet Embed:
//twitter.com/mims/statuses/1171493037064671232?ref_src=twsrc%5Etfw
iPhone 11 Pro cameras straight up look like Philips Shaver!#AppleEvent #iPhone11 pic.twitter.com/gMDFwI9JkB

 



One person even compared the phone to the monsters in hazmat suits in the film "Monsters, Inc."

Tweet Embed:
//twitter.com/mims/statuses/1171494195015471105?ref_src=twsrc%5Etfw
I thought this looked familiar #iPhone11 pic.twitter.com/zJdXvNAPWE

 



There's a certain resemblance to a Furby.

Tweet Embed:
//twitter.com/mims/statuses/1171497870869925896?ref_src=twsrc%5Etfw
I knew this new #iPhone11 reminded me of something pic.twitter.com/UaHmpH5366

 



And Pikachu.

Tweet Embed:
//twitter.com/mims/statuses/1171507482725761024?ref_src=twsrc%5Etfw
With #iPhone11 Pikachu comes to live !!#AppleEvent pic.twitter.com/j6fDOLKWMV

 



All those shiny cameras might also bring to mind a spider.

Tweet Embed:
//twitter.com/mims/statuses/1171502785533075463?ref_src=twsrc%5Etfw
Who wore it best? #iPhone11 #spider pic.twitter.com/GQhenLAzEd

 



Or the Little Green Men from Toy Story.

Tweet Embed:
//twitter.com/mims/statuses/1171502795813318656?ref_src=twsrc%5Etfw
La caméra de l'iPhone 11 je la vois comme ça #iPhone11 #AppleEvent pic.twitter.com/KnnZG5m0n8

 



It's a phone, no, it's a stovetop.

Tweet Embed:
//twitter.com/mims/statuses/1171493361577906177?ref_src=twsrc%5Etfw
LMFAO WHO MADE THISSS 😂😂😂😂 #AppleEvent #iPhone11 pic.twitter.com/G8dwOCp6az

 



The phone's camera layout reminded a lot of people of a stove.

Tweet Embed:
//twitter.com/mims/statuses/1171483999455174656?ref_src=twsrc%5Etfw
In #iPhone11 we can cook anything at anytime at anywhere..😂#AppleEvent pic.twitter.com/lkCBF0jhkv

 



But you can't really cook a stir fry with an iPhone...yet.

Tweet Embed:
//twitter.com/mims/statuses/1171489578517032961?ref_src=twsrc%5Etfw
Here we go#AppleEvent #iPhone11 pic.twitter.com/hdij2PsNNs

Read more about iPhone 11:



10 Sep 21:09

Genesys: Try This App for Free

By Dave Michels
With single-click free trials for premium applications, Genesys is hoping to shake up the procurement model — lowering the barrier to test and buy software.
10 Sep 18:22

Convene's CEO says he runs the $500 million flex-space startup less like a cloud provider and more like a Hilton. Here's an inside look at the company's financials.

by Alex Nicoll

Convene workspace at 530th Fifth Avenue, New York.

Comparing flex-office companies can be difficult. 

"The reality is that if you go under the hood of each of the companies, I think all of us have a different strategy," Ryan Simonetti, CEO of event and flex-space startup Convene, told Business Insider recently.

Convene, founded in 2009 and last valued at $500 million, started out as an event-space company and then added flexible offices and coworking spaces. Its focus is more on partnering with its own landlords instead of employing traditional leases. 

Simonetti talked with Business Insider last week about how his startup and other seemingly similar companies should be categorized, and discussed how Convene has plotted a path to profitability. How to define the flex-space industry has become top-of-mind for potential investors after coworking giant WeWork released financials in a step towards going public.

WeWork's mid-August S-1 prompted harsh criticism from the likes of NYU professor Scott Galloway and real-estate billionaire Sam Zell. In the first half of the year, WeWork had a loss of $690 million on $1.5 billion in revenue.

Simonetti said that Convene has been profitable every year of operation except for 2019 — the result of a more aggressive growth strategy this year. He said that the company is profitable at the unit level only now, but could be back in the green overall again in 2020.

Read more: Here are the old-school real estate problems that WeWork's technology hasn't solved. It may mean a less than lofty valuation on IPO day.

Here's what Simonetti shared with us about how Convene works: 

  • Convene had looked at launching a more-traditional coworking product, focused on smaller customers. It didn't see the right opportunity in the market, so instead started a product that caters to 10-50 person teams and growth-oriented businesses.
  • The startup views itself in more of a hospitality company model, and Simonetti said that feels less like Amazon's AWS cloud service, which helps companies outsource fixed assets, and "a lot like Airbnb meets Hyatt or Hilton or Marriott."
  • Convene has 35 locations: 26% of those are managed partnerships, and the other 74% are partnership-structured leases. 
  • Partnership leases involve a base rent, and Convene also shares a slice of revenue or profit. All of Convene's deals of this kind involve the landlord putting up a bulk of capital for renovations.
  • When it comes to margins on revenue, once spaces leased by Convene are up and running, they tend to hover at around 35% unit-level earnings before interest, tax, depreciation and amortization — a key profit benchmark.
  • Convene's best-performing management contract locations make a profit in the ballpark of $700,000 to $1 million. For its leased locations, profit at the location level can go as high as $5 million or $6 million a year.
  • For spaces managed by Convene, margin percentages can reach the mid-60 to low 70s.
  • Convene takes in percentage of gross revenue for managed spaces and then typically a share of profit over a hurdle. That return benchmark is typically a net operating income-based threshold. (Net operating income is a key profitability measure for real estate.)
  • The return benchmark is usually the going market rent, plus a premium that accounts for capital the building owner spends broken out over time.
  • Convene is contemplating offering its own tech platforms — which are mobile and web-based and help run things like administration and booking —to others in the space. "I wouldn't be surprised in the next 12 months" if landlords or competitors end up using the company's underlying technology, Simonetti said.  
  • "Are we a technology company? No. Are we a deeply technology enabled business? Yes," he said. 
  • Convene is looking at M&A right now, with the goal of building a family of different brands. Simonetti expects a rush of consolidation in the space. IWG, a publicly traded flex-office company that has been around since 1989, operates the Regus, Spaces, and HQ brands among others, and has started franchising in Japan.
  • When it goes out for its next fundraising round, Convene wants to build on its previous approach of bringing in building owners. 

Read more: Industrious' CEO tells us why the coworking startup is ditching leases and managing property instead. Bigger rival WeWork is eyeing a similar pivot to help erase losses

Join the conversation about this story »

NOW WATCH: 7 lesser-known benefits of Amazon Prime

10 Sep 16:10

Avaya Mobile Experience Delivers Cost Savings, Innovation

By Sheila McGee-Smith
One early customer tells of reducing spend on “800” services by 40% annually, among other benefits.
09 Sep 23:46

Bernie Sanders Says DMVs Should Stop Profiting From Drivers’ Personal Data

by Joseph Cox

Senator and Democratic Presidential candidate Bernie Sanders said that Departments of Motor Vehicles should not profit from drivers' personal information after a Motherboard investigation found DMVs across the country selling data to a wide array of companies, including private investigators.

“The DMV should not use its trove of personal information as a tool to make money. While the internet has been an enormous source for good, all that convenience and connection has come with a price: our privacy has been invaded in an unprecedented way, in a manner that would have been unthinkable even 20 years ago," Sanders told Motherboard in a statement.

Motherboard's investigation, based on hundreds of pages of DMV documents, found that the Wisconsin DMV had data selling agreements with over 3100 different entities, including around two dozen private investigation firms. The Virginia DMV has similar arrangements with 109 private investigators, the documents showed. Some DMVs make tens of millions of dollars from the sale of data, and multiple DMVs confirmed to Motherboard that they have cut-off access to certain companies after the data was abused.

"Nobody—from agencies like the DMV to large corporations like Facebook and Google—should be profiting from sharing or selling personal information without meaningful consent. Congress must get serious about ending practices that violate the privacy of ordinary Americans," Sanders added.

Multiple privacy experts have called for the law that permits the sale of DMV data to private investigators—the Drivers' Privacy Protection Act (DPPA)—to be changed. Senator Richard Blumenthal told Motherboard in a statement that Congress should take action on the law.

"Americans rightly expect that government agencies entrusted with their personal information are taking necessary measures to protect their privacy. DMVs should not be in the business of recklessly selling drivers’ personal information to third parties. Federal privacy laws should never license the sale of private information to stalkers and disreputable private investigators. This deeply disturbing report underscores the urgent need for Congress and states to take action to vigorously enforce the letter of the law, and close any loopholes exploited by malicious actors," he said.

On Monday Senator Mark Warner told Motherboard in a statement “This is just another example of how unwitting consumers are to the ways in which their data is collected, sold or shared, and commercialized. The standard talking point that consumers ‘don’t care about privacy’ has been increasingly disproven, as we learn that consumers and policymakers have been kept in the dark for years about data collection and commercialization practices."

Senator Ron Wyden previously told Motherboard that if the DMV data has been abused by private investigators "Congress should take a close look at the Driver’s Privacy Protection Act, and, if necessary, close loopholes that are being abused to spy on Americans."

Do you work at a company selling data? Do you know of an abuse of DMV data? We'd love to hear from you. Using a non-work phone or computer, you can contact Joseph Cox securely on Signal on +44 20 8133 5190, Wickr on josephcox, OTR chat on jfcox@jabber.ccc.de, or email joseph.cox@vice.com.

Update: This piece has been updated to include comment from Senator Blumenthal.

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09 Sep 20:26

WeWork Just Halved Its Valuation and Might Cut It Again

by Edward Ongweso Jr

After weeks of intense ridicule and criticism over its IPO language and valuation, WeWork moved to halve the price tag of its public offering from $47 billion to somewhere between $20 and $30 billion. Only days later, WeWork is seeking to further cut its valuation to less than $20 billion. With a revenue of $1.54 billion, a valuation close to $20 billion would still be almost 13 times more than what the company brings in.

For reference, Amazon’s valuation is about 4 times what it makes in a year, and Uber’s is 5 times its annual revenue. Even WeWork’s rival International Workplace Group (IWG) trades at around 1x revenue and is essentially a profitable, public version of WeWork valued at $3.7 billion.

When WeWork's parent company, The We Company, first revealed its IPO filing in mid-August, the reception was harsh. One Wall Street analyst called the prospectus a "masterpiece of obfuscation." Scott Galloway, a professor at NYU's Stern School of Business, eviscerated the company's S-1 filing and has called it "WeWTF" ever since. The Verge describes WeWork not as a tech company, but a soap opera.

The prospectus opened with a dedication “to the power of We—greater than any one of us, but inside each of us." The company has thus far lost, on average, $5,197 per customer per year: “We have a history of losses and, especially if we continue to grow at an accelerated rate, we may be unable to achieve profitability at a company level,” the company wrote in its prospectus.

WeWork continues to insist that it’s a tech company and not a real estate company, but it has yet to find a business model that works.

At this point, WeWork only has a few options.

Stop the IPO: It’s the least appealing option to WeWork and the least likely. But WeWork is the latest in a long line of Silicon Valley unicorns that don’t have a profitable business model yet still enjoy inflated valuations that make early investors rich. These companies are then foisted onto the public with IPOs even though they have no clear business model; people invest with the belief that that X or Y unicorn is the next Facebook or Amazon or Google. The reality, however, is that venture capitalists are vultures and the vast majority of their investments fail spectacularly or perform underwhelmingly.

Delay the IPO: Wait until next year. This is more likely if only because of how responsive WeWork has been to criticism. When WeWork rebranded itself into We Co., it paid almost $6 million to a company owned by Neumann to buy the trademark for "We." The backlash was fierce, swift, and sufficient enough to push a reversal of that deal. Its recent moves to cut its valuation also suggest the company may be having some doubts.

Godspeed You! IPO: Little to no delay. The roadshow to pitch WeWork stock ahead of the IPO is set to begin Monday, which would put the company on track to go public by the end of this month. WeWork’s CEO is flying to Tokyo to personally pitch SoftBank—one of the company' s biggest investors—to give WeWork with enough capital to slightly delay the IPO or to help WeWork raise at least $3 billion by buying most of the IPO stock. This is necessary because WeWork has secured a deal with JPMorgan to get access to another $6 billion in financing, but only if the IPO raises at least $3 billion.

WeWork’s growth hasn’t improved its profitability but actually hurt it. Its geographic concentration in high-priced cities and its $47 billion in long-term lease obligations mean that during a recession, WeWork is trapped in "expensive leases and unable to find sub-tenants to cover its rental expense." Add this to a high cash burn rate to fuel global expansion and you have a disaster waiting to happen at the first sign of a recession or any general economic trouble.

WeWork looks like it might be a ticking time bomb that when it explodes will hurt everyone but its earliest investors.

09 Sep 19:29

Wow Air, the bankrupt budget airline, will make a comeback in October

by Cameron Faulkner
Photo via Flickr / Nicky Boogaard

The last we heard of the Icelandic budget airline Wow Air was in March 2019 when it ceased operations without warning, stranding up to 4,000 passengers at the time. According to Yahoo, the airline is now on schedule to come back in October of this year, thanks to a major investment by USAerospace Associates.

Michele Ballarin, chief executive of USAerospace Associates, said in a press conference last week that Wow Air will relaunch with just two planes in operation, with the potential to increase that number to more than 10 aircraft by summer 2020. The relaunched Wow Air operations will be based at Dulles International Airport, located outside of Washington, DC, though it will have facilities in Reykjavik and nearby Keflavik...

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09 Sep 16:04

Amazon Employees Are Walking Out Over the Company's Huge Carbon Footprint

by Lauren Kaori Gurley

With less than two weeks until the global climate strikes, 930 tech and corporate Amazon employees have pledged to walk out of the company’s offices on September 20, demanding zero emissions by 2030.

The climate action, which follows strikes at Amazon warehouses, most recently on Amazon Prime Day, marks the first time white collar Amazon employees have staged a walkout.

Workers with the group Amazon Employees for Climate Justice are demanding that the company adopt a resolution to eliminate its massive carbon footprint by 2030. Compared to other tech giants, Amazon, which ships billions of packages each year and controls a huge portion of the cloud computing market, has come under particular scrutiny for its carbon emissions.

“For us, it’s really important that Amazon can commit to being a leader against the climate crisis,” said Sarah Read, 28, a user experience researcher for Prime Video, who will participate in the walkout in Seattle. “It’s important to us that Amazon commit to zero emissions by 2030, to no custom contracts that help fossil fuel companies, to no donations to climate-change denying lobbyists and politicians. It’s important to hold Amazon to really high standards.”

On September 20, the biggest day of the weeklong climate strike taking place in 117 countries, Amazon employees in Seattle will walk out of their offices at 11:30 a.m., gather at the giant glass spheres at the center of Amazon’s corporate campus, then march to city hall to rally with youth climate activists. “When the youth called for adults to walk out with them, I felt it was important for me to join,” Read said. An internal call for action that began circulating among employees on September 4 received around 930 pledges as of September 8, Read said.

The news was first published by Wired but was independently confirmed by Motherboard.

Organizers say workers at Microsoft and Google in Seattle might participate in the walkout.

The group leading the walkout, Amazon Employees for Climate Justice, formed last December when 28 employees filed a shareholder resolution, a common tactic in tech labor organizing, that called on Amazon to adopt a company-wide climate plan. Since then, the group has been at the forefront of the growing movement of tech workers demanding companies including Amazon, Google, and Microsoft take action on a range of issues, including carbon emissions, military and law enforcement contracts, and sexual harassment.

In February, the email list for Amazon Employees for Climate Justice grew from 600 to 1,200 in about 24 hours. Days later, the company announced “Shipping Zero,” a plan to eliminate half of Amazon’s shipping emissions by 2030. Yet, some vocal employees say that “Shipping Zero” does not go far enough, pointing out that an increase in emissions would still be possible.

In April, Amazon Employees for Climate Justice published an open letter, signed by 8,215 of the company’s 65,000 corporate and tech employees in the United States, criticizing the shipping giant for helping “fossil fuel companies accelerate and expand oil and gas extraction” while touting its own efforts to reduce emissions. The letter asked Bezos and the company’s board to adopt a climate shareholder resolution for zero emissions by 2030.

The following month, dozens of employees got on stage at the company’s annual meeting demanding to meet with Bezos, who dodged their questions,refusing to come out from backstage. Thirty percent of shareholders endorsed the climate resolution, which the organizers considered a major feat.

09 Sep 16:03

Slack, the chat app competing with Microsoft, is launching 'Slack 101,' an online classroom to teach newcomers how to use its app (WORK, MSFT)

by Rosalie Chan

Ali Rayl

  • On Monday, Slack launched "Slack 101," an online resource for new users to teach them how to use Slack.
  • Slack currently has support resources and a tutorial built into its app, but Slack 101 is designed as a free online course to walk users through the basics. 
  • Before launching Slack 101, Slack conducted research that found users were struggling with concepts like how to edit a message, or that there's a version of the app for Macs and PCs. 
  • Visit Business Insider's homepage for more stories.

Slack, the chat app and former unicorn startup that presents the foremost challenge to Microsoft's own Teams, has long credited the ease-of-use of its app for its rapid rise to success. 

Still, not everything is intuitive to everybody. That's why Slack today introduces Slack 101, a free online classroom to teach total newbies the basics of its app. It's designed to go beyond the tutorials that already exist in the app, and demonstrate — with instructor-led videos — how to get the most from the app. 

"When we show that we're here and we got their backs and we're here to make them successful at work," Ali Rayl, vice president of customer experience at Slack, told Business Insider. "Our customer's work is our work. Ultimately we're here to make them successful."

Rayl says that the ideal audience for Slack 101 are those for whom the concept is totally new. While many people come to Slack having used other, sometimes-similar chat apps, there are those for whom the concept of chatting at work is completely new. Slack 101 is designed to get them comfortable and productive with the app. 

"What we're aiming for is a different audience – an audience that's like, I don't quite know what I'm doing. Can you take me through the arc of doing it properly?" Rayl said.

'Aha' moments

On Slack 101, users can also learn how to upload profile pictures, set notifications to fit their needs, use emoji reactions, work in channels — the basic chat rooms that form the core of how Slack works - and other common tasks. 

Slack 101_1

Before launching Slack 101, Slack conducted research to find out what new users have trouble with. 

For example, Rayl says Slack discovered that new users often don't realize they can download Slack as a desktop app. Instead, they end up having to dig through their email to find the URL of the Slack channel they're in, and open it in the browser. 

"Channels are the foundational, most important piece of Slack," Rayl said. "What is a channel, how do I work in it, how can I be confident that I'm using this right? This is something people are generally worried about at work."

Something else that surprises users is that they can edit messages within a few minutes after they're sent, Rayl says.

"It's not an affordance you find in other products," Rayl said. "In SMS and Twitter, you can't edit what you sent. It's okay to make a mistake. You can just edit it. The freedom that it affords people makes people so much more comfortable."

From user research, Rayl says the six most common "aha" moments for users are learning to use mentions, reminders, stars, pins, search, and file sharing. 

Read more: Slack stock is down 12% after its first earnings as a public company, in which it posted a big loss — including $8 million in credits to customers after outages

With Slack 101, Rayl says she hopes it will help users feel more confident while they're working. 

"I want people to just be more successful with our product," Rayl said. "The more people we can touch, the better as long as they succeed. This is my entire job. How can I make the most people the most successful at Slack? If they're successful, then they can be more successful at work."

SEE ALSO: $32 billion Atlassian just made sweeping updates to its cloud products, as it changes with the times: 'We strongly believe cloud is our future'

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NOW WATCH: What El Chapo is really like, according to the wife of one his closest henchman

08 Sep 04:29

Virgin Group Founder Sir Richard Branson Keynotes Zoomtopia – Live on Zoom!

by Matt Torman

In case you missed it, we announced the amazing Zoomtopia 2019 lineup earlier this week, and one of the highlights is that Sir Richard Branson will join as the keynote speaker live on Zoom! With the theme of this year’s Zoom user conference “Out of This World,” we can’t think of anyone that embodies that spirit better than Branson, the man behind the premier international investment group that launched Virgin Galactic, the world’s first commercial spaceline, as well as Virgin Airlines, Virgin Orbit, and The SpaceShip Company.

The entrepreneur, investor, author, and philanthropist founded the Virgin Group, one of the world’s most recognized and respected brands. With over 60 Virgin companies employing 71,000 people across 35 countries, Branson has brought ground-breaking innovation to industries such as travel, telecommunications, healthcare, and music.

Ever the adventurer, Branson has challenged himself with numerous record-breaking feats, including the fastest-ever Atlantic Ocean crossing, a series of hot air balloon journeys, and kitesurfing across the English Channel. He has described Virgin Galactic and its commitment to trailblazing the commercial space tourism industry as being “the greatest adventure of all.”

Branson will blast into Zoomtopia, set for Oct. 15-16 in downtown San Jose, to participate in a virtual fireside chat with a Zoom executive. Branson will share his firsthand perspective on the 21st-century space race and the monumental task of making human spaceflight a reality. 

About Zoomtopia

Zoomtopia 2019 promises to take you out of this world for an in-depth look at the future of video-first unified communications. But you don’t have to visit a galaxy far, far away; it’s all at Zoom’s third annual user conference at the San Jose McEnery Convention Center on Oct. 15 and 16. The event promises two full days of cosmic product sessions, over-the-moon customer and partner experiences, inspirational celebrity speakers, and otherworldly surprises.

Ready to join us? Register today to take advantage of Liftoff Rate pricing and begin your journey toward frictionless business communications! Be sure to check back here for more exciting announcements on agenda updates, featured speakers, and musical guests.

The post Virgin Group Founder Sir Richard Branson Keynotes Zoomtopia – Live on Zoom! appeared first on Zoom Blog.

06 Sep 19:07

4 Office Improvements to Optimize Your Team’s Productivity

by Brad Anderson

The more productive your team is, the more money you make. The trouble is that few productivity investments justify their cost.

Sure, you could get everyone new computers, buy state-of-the-art project management software, or even swap out poor performers on your team. All of those things might soup up your team’s productivity — but will they? You won’t know until you’ve spent tens of thousands on technology or new hires.

Rather than make big, uncertain bets, spend a little to improve your office environment. The right degree of openness and the right amenities can make double-digit improvements to your team’s productivity. These four tweaks are a great place to start:

1. Control noise levels.

You know how distracting a noisy workspace can be. Noise-canceling headphones or white-noise apps can help, but they’re not office-wide solutions. Especially if you have an open-concept space, invest in soundproofing. Adding mass loaded vinyl to the walls can drop noise levels by dozens of decibels.

If you have a multimedia production team that works on podcasts or other audio assets, go the extra mile. Use acoustical caulk to seal spaces between sound panels and floors. Consider adding a floating floor — which is really just a wooden framework atop the existing floor — to dampen vibrations. Although those are more expensive upgrades, bear in mind that they’ll make teams on both sides of the door more productive. 

2. Designate a creative space.

Most workers feel their office space doesn’t help them be creative. They might be fine sitting in a cubicle while they hammer out emails, but what about when it’s time to come up with that next marketing campaign? For creative activities, employees need a dedicated space. 

Fortunately, your creative space doesn’t need to be huge. Because brainstorms and other creative collaborations work best with small teams, a space for six or 10 should be enough. Outfit it with comfortable yet visually interesting furniture, thought-provoking art, and mementos from your company’s creative successes. Be sure to give it the noise-reduction treatment, too.

If you’re at an agency or another company with lots of creatives, take a “phone booth” approach. Let people check out closet-sized rooms where they can strategize, write, and design. Although real walls are a better choice for noise-proofing, curtain dividers can work if you’re on a tight budget.

3. Upgrade your work stations.

Don’t just pay attention to the rooms of your office; think about the stations team members actually work at. Nearly half of workers who switch from a seated desk to a standing one report that it increases their productivity.

Just as importantly, think about the equipment your employees use. You may not have the funds to buy everyone a brand-new computer, but you can probably afford some new accessories. Are old keyboards giving people carpal tunnel?

Does a left-handed employee need a special mouse? Improving ergonomics can boost productivity while reducing stress and work-related healthcare expenses. 

4. Use color wisely.

Have you ever noticed how much a fresh coat of paint can change the mood of an entire room? Depending on how your office is painted, your color scheme might be creating stress or a sense of sterility.

What colors are best for an office space? Experts suggest choosing subtle colors like off-white, light blue, teal, or gray. Cool tones produce a calming effect and also give a professional impression to visitors. Warm ones like yellow, light orange, or pink can work for creative spaces.

The only two “never ever” colors for office spaces are stark white — which can seem clinical and dirties quickly — red, and black. Especially when it’s a bright hue or used on every wall, red can amplify anxiety. Black walls can make spaces feel suffocating or depressing.

Your workspace doesn’t have to be a palace in order to promote productivity. Ask team members which upgrades matter most to them, and budget accordingly. You can always invest in others once the initial improvements pay off.

The post 4 Office Improvements to Optimize Your Team’s Productivity appeared first on ReadWrite.

06 Sep 19:07

Remote First: The New Way to Build Companies

by Jonathan Siddharth
Remote First: The New Way to Build Companies

There has been a massive shift in how we build tech companies. The old way of hiring top tier tech talent was to look for talent 20 miles from company HQ or to find talent willing to relocate. Assuming, of course, that personal preferences or H1B visas weren’t a non-starter. Now, remote, distributed teams are the way to build unicorns. Remote work is the future of work, and remote first is the new way to build companies.

The World has Changed

As software eats the world and every industry becomes a tech industry, demand for skilled engineers has skyrocketed. Local supply simply cannot keep up. As a result, it is more costly and challenging to start a tech company in the Bay Area than ever before. Retention rates are reduced, even for the very best companies.

Remote Work: What Naval Ravikant, Bill Gurley, Sam Altman, and Jack Dorsey have in common
                                     Remote Work: What Naval Ravikant, Bill Gurley, Sam Altman, and Jack Dorsey have in common

Winners and Losers

Companies that have adapted to this shift are very successful.

More than 60% of the workforce at Github works remotely. And Stripe, with a current valuation north of $22 billion, just announced that their upcoming engineering hub will be fully remote. When asked why they’d build an entirely remote hub, Stripe CTO, David Singleton said, “We are doing this to tap into the 99.74% of engineers living outside the metro areas of our current offices.”

The case for making your company remote-first is even more evident if you have your headquarters in Silicon Valley.

If your business is building software — and today almost every company is a software company — engineering talent is oxygen. It’s tough to get enough to thrive if competitors like Facebook, Apple, Google, and well-funded startups are sucking it all out of the room. Companies that haven’t adapted will die.

Today, we’re fast approaching a stage where it’s financially irresponsible for founders and companies to ignore the benefits of remote work and distributed teams.

Why I Believe Every Start-Up Should be Remote First

Some of the world’s savviest investors agree that distributed teams are the future.

AngelList Founder Naval Ravikant says, “we’re going to see an era of everyone employing remote tech workers.” Bill Gurley of Benchmark Capital tweeted, “every company I know or work with inside Silicon Valley has a plan to hire engineers somewhere outside of [the] region.” And Sam Altman of Y-Combinator recently said that it’s no longer fiscally responsible for building a whole company in the Bay Area. I agree.

I’m not blind to the fact that remote-first companies can be challenging to create and challenging to operate.

As the CEO of a remote-first company that’s building a platform to make push-button hiring of remote engineers a reality, I’m understandably bullish on the future of remote-distributed teams.

My last company, Rover, would have failed had we not gone remote.

But it was a learning experience. In this series, my goal is to leverage what I learned and help you understand why it makes sense to build a remote-first company. I’ll also do my best to expose obstacles and pitfalls — so you can avoid them.

Remote Distributed is Smart; not Easy

Building a company using distributed teams isn’t easy.

Sourcing talent is hard when they’re outside your region. What’s the Stanford of Sao Paulo? How about the Harvard of Kosovo? If none of the schools or companies on a resume are familiar, how do you rapidly assess an applicant? Vetting remote talent is also hard.

How do you test for technical and communication skills when you can’t physically interview the applicant on-site? What else should be screened for in a remote developer who works from home? How do you ensure she’s proactive in her communication and working style?

These challenges are just the beginning. Once you’ve found someone great, you need to get them started and do it efficiently. The problem is that onboarding remote talent is tricky. It’s tough to get a new remote hire onboarded and up to speed quickly.

And management? Successfully managing remote-distributed engineering teams is really hard.

How do you make decisions? How do you enforce a shared sense of culture? How do you unblock developers? How do you communicate priorities? How do you run meetings? How do you conduct feedback and performance reviews? How do you replicate the magic of serendipitous water cooler interactions?

How do you create a sense of belonging? How do you ensure your remote team members aren’t second class citizens on your team? Managing remote teams requires unique management styles, processes, skills, and discipline. Not all managers are well-suited to run a remote development team.

The good news is that it’s easier than ever to build a successful company as a remote distributed team.

Tools that enable remote work are getting better all the time. Thanks to Slack, Zoom, Invision, and Github, as well as dozens of other technology companies, tasks that were extremely difficult in 2012 are simple today. We compiled a full category landscape for remote and distributed teams.

Tools are only half the story.

Remote first companies require more rigorous management processes, more comprehensive knowledge bases, better communication architecture, and a carefully designed organization structure to work effectively. Thanks to all of these working together in concert, our Senior Director of Engineering at Turing has 29 reports, almost all of whom work remotely!

The Biggest Category in the Future of Work Deserves a new Name

I believe remote work will be the single biggest category in the future of work.

I also think the terms such as “remote work” and “distributed teams” do the category a massive disservice because they signal the absence of something. Remote signals not local. Distributed signals not unified. These are not inherent benefits.

We need a new term that signals what the category uniquely offers.

For this reason that I prefer “Boundaryless teams.” Where you are born, or where you live shouldn’t limit your employment opportunities. And where your company is located shouldn’t limit who you can hire. Technology and human potential have no boundaries.

The Step-by-Step Guide to the Boundaryless Enterprise

On ReadWrite — over the next twelve months — we’ll dive into the best practices, resources, and tools to help you craft your own remote-first culture.

We’ll examine the challenges remote-first companies face, and we’ll talk about how to avoid big mistakes that can cost you time and money. We’ll pinpoint skills you’ll need to develop to manage a remote engineering workforce successfully. Finally, we’ll talk with leading figures in the Silicon Valley boundaryless ecosystem.

As we learned at my first company, Rover, building a company as a remote distributed team is daunting — but doable. I’m not going to promise that creating a remote-first culture is easy. But if you stick with me through this entire series, you’ll be better prepared to leverage the many benefits of building a boundaryless future for your company.

The future of work is Boundaryless. The world has changed — but the future is here.

The post Remote First: The New Way to Build Companies appeared first on ReadWrite.

06 Sep 13:43

Huawei gets around Android ban with ‘new’ P30 Pro design

by Tom Warren
Photo by Becca Farsace / The Verge

As we await Huawei’s Mate 30 launch later this month, the company has revealed a “new” redesigned P30 Pro. Unlike the existing P30 Pro, it comes in a two-tone matte and glossy finish, in either blue or lavender. While the design is new, this P30 Pro also comes with Android 10 preinstalled, which is a clever way for Huawei to launch a “new” device with Google’s latest Android operating system.

Just like the existing P30 Pro, these new color options have Huawei’s Kirin 980 processor inside. Huawei also launched its latest Kirin 990 chip today, with a built-in 5G modem. This processor will power the new Mate 30 when it’s unveiled later this month, and it’s certainly going to be an interesting launch to watch. Google revealed last month that...

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06 Sep 13:42

Huawei is on the verge of releasing its first major smartphone since being blacklisted by the US. Here's everything we know about it so far.

by Lisa Eadicicco

huawei (2000 wide)

  • Huawei is preparing to launch its Mate 30 and Mate 30 Pro smartphones later this month.
  • The phones will represent Huawei's first major product launch since being blacklisted by the United States in May.
  • It's unclear whether the phones will be able to use Google's popular Android operating system and apps.
  • Here's a look at what to expect from the Mate 30 Pro. 
  • Visit Business Insider's homepage for more stories.

There have been many questions about Huawei's future ever since the United States effectively blacklisted the Chinese tech giant in May. But that hasn't stopped the company from pushing forward with its next major smartphone launch.

The company announced on September 1 that it plans to unveil its new Mate 30 smartphones at an event in Munich, Germany, later this month. 

The Mate 30 and Mate 30 Pro will be the follow-ups to the company's current flagships, the Mate 20 and Mate 20 Pro. The launch will mark a crucial moment for Huawei as the firm's first major smartphone launch since the US government placed it on an entity list that prevents it from working with American companies earlier this year.

Read more:Apple may launch a new version of its tiny, cheap iPhone from 3 years ago, and it could be just as crucial for Apple's business as the iPhone 11

That means Huawei, which is currently the second-largest smartphone maker in the world, won't be able to work with American companies like Google without a government license. Google operates the Android smartphone platform, which powers more than 86% of mobile phones around the world.

Here's a look at what we're expecting to see from the Mate 30 Pro. 

SEE ALSO: Google's brand-new Android 10 update just launched this week, but the company is already thinking about what's next for Android 11

The announcement date is set for September 19.

Huawei will announce its Mate 30 series of smartphones on September 19, the company recently posted on Twitter. It's unclear when the new devices will actually be released, but last year the Mate 20 and Mate 20 Pro were available to purchase in some markets on the same day they were unveiled in October. The larger 7.2-inch Mate 20 X launched a few days later. 

Tweet Embed:
//twitter.com/mims/statuses/1168071056701001735?ref_src=twsrc%5Etfw
Did you get it right? The countdown to #HuaweiMate30 starts now!
We're going full circle in Munich on 19.09.2019.
Join us live: https://t.co/9ugi5gG9ci#RethinkPossibilities pic.twitter.com/etRYjrBVEC

 



It's unclear whether it will have Google's Android.

Considering Huawei has not been removed from the US Commerce Department's Entity List, there's a possibility the new phone won't be able to use Google's Android software or the search giant's popular collection of apps, like Maps and Gmail.

A Google spokesperson recently told Reuters that the Mate 30 cannot be sold with Google's software and apps because of the blacklisting. Huawei also said in August that it wasn't sure whether the Mate 30 would be able to run on Android when asked by Business Insider. 

But Huawei's Vincent Pang said during a media event at the end of August that the company doesn't have any current plans to launch a new smartphone powered by its own Harmony OS operating system, per CNET. That suggests it plans to stick with Android for upcoming launches like the Mate 30. 



The phone may have four cameras arranged in a circular cutout.

The P30 smartphone that Huawei unveiled earlier this year has four rear-mounted cameras, and there's a good chance the Mate 30 will inherit that quad-camera arrangement, too. Unlike the P30, however, the Mate 30 is expected to include a circular cutout on the back, as shown in leaked images from Pricebaba and prominent gadget leaker Steve Hemmerstoffer. 

Huawei's teaser for its September 19 event further fueled such speculation, since it prominently features a circle that resembles a camera.

 



It could also have a 6.6-inch curved display.

The leaked renderings from Pricebaba and Hemmerstoffer also suggest the phone will have curved edges and a 6.6-inch display. Like the Mate 20 Pro, the Mate 30 Pro will also reportedly have a wide notch near the top of the screen for its front-facing cameras. 



It will likely run on a next-generation Huawei processor.

Huawei typically develops its own processors for its smartphones, much like Apple, and the Mate 30 is likely to be no different. Since the P30 and Mate 20 both run on Huawei's Kirin 980 chip and its Mate 10 predecessor is powered by the company's older Kirin 970 processor, it's looking like the Mate 30 will feature a new Kirin 990 chipset. The Mate 30 will also work with 5G networks, according to Reuters.



06 Sep 04:11

Verizon 5G is barely coming to ‘parts of the seating areas’ at some NFL stadiums

by Jay Peters
Verizon stock new logo 2017 Photo: Chris Welch / The Verge

Verizon is continuing the rollout of its fast but spotty 5G service by bringing 5G to 13 NFL stadiums for kickoff weekend this Sunday. But the speedier network will only be available in “parts of the seating areas” and “could” be available in other parts of the stadiums. That type of hedging doesn’t exactly inspire confidence that Verizon’s 5G will let you post that touchdown celebration from the stands.

5G is still in its infancy, and carriers, including Verizon, are rushing to get networks up and running, sometimes at the cost of reliable service. The Verge’s Chris Welch went to Chicago to test Verizon 5G in May, shortly after its launch, and he said it showed truly next-gen download speeds of up to 1 gigabit per second... if you...

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06 Sep 04:07

Slack waters down cloud SLA after $8.2 million payout

05 Sep 20:58

US Robocalling Rules: Should EU Service Providers Worry?

by Rebekah Carter
Cavell RoboCalling US Europe

How worried do EU providers need to be about changes to US legislation?

When the GDPR rules were implemented in 2018, it wasn’t just people in the EU that needed to update their privacy strategy. Any country that did business with an individual or brand from an EU location also had to re-think the way that it stored and captured data.

The same considerations apply when groups in the US apply new restrictions to things like robotic calling standards. Matthew Townend of the Cavell Group recently published a blog about the measures that the FCC (Federal Communications Commission) are taking to reduce the threat of fraudulent, scam and spam calling in the US.

If you interact with companies in the US, or you’re investing heavily in robocalling, and you’re looking for a prediction on how the regulations might change, the new “Stir/Shaken” framework may be relevant to you.

Calling Security: Shaken and Stirred

The FCC’s new STIR/SHAKEN proposal could push carriers and service providers throughout the US to implement a different kind of caller ID authentication by the end of the year.

According to Townend, the STIR framework (Secure Telephony Identity Revisited) and SHAKEN strategy (Secure Handling of Asserted information using toKENs) create an interesting system to redefine how service providers should protect against spoofed numbers. The system asks providers to attest to the originating location of the call, and give the connection one of the following grades:

  • Gateway attestation – C grade – the service provider can authenticate the call but not the call source
  • Partial attestation – B grade – the service provider can authenticate where the call originated but cannot verify the call source is authorised to the number in question
  • Full attestation – A grade – the service provider can authenticate the calling party entirely, and they’re authorised to use the number

The implementation of this new formula wouldn’t just affect US service providers, but international SPs too. After all, there’s a risk that international calls could be blocked mistakenly because they fall into the “C Grade” environment.

Changing International Calling Standards

Matt Townend

Matt Townend

We know that many spoofed and fraudulent calls generally originate in foreign countries. However, that doesn’t mean that every international call is dangerous. Blocking calls on the basis that you’re not sure exactly where they come from could lead to severe problems for overseas businesses who need to connect with the United States.

The C-level attestations could end up being presented as possibly fraudulent calls to the domestic party at the other end of the conversation. Since there are many foreign companies providing legitimate VoIP and enterprise services to companies located in the EU and Asia, this presents a potential problem. While countries around the world have already begun to show their interest in the possibilities of the Shaken/Stir model, global implementation might not be ideal at this stage. Currently, the CCA is urging the FCC not to authorise the blocking of calls based on the foreign origin of a connection alone. Additionally, external callers and service providers may also need to ensure that they have access to ways of reversing erroneous call blocking activities.

Join Cavell Group at the Washington Cloud Comms Summit next week (11th & 12th September). Visit the Cloud Comms Summit homepage for more information on the agenda, speakers and tickets.

 

05 Sep 20:58

Garmin’s new Venu sports watch with OLED display prioritizes gyms over trails

by Thomas Ricker
Garmin’s brand new Venu family of AMOLED sport watches. | Image: Garmin

After announcing its Fenix 6 flagship GPS multi-sport watch with solar charging last week, Garmin is back with three more wearables for fitness fetishists. Notably, it’s launching a new Venu lineup of GPS watches with OLED displays to better compete with the Apple Watch. Garmin is also updating the outdoorsy Vivoactive and mechanical hybrid Vivomove series of smartwatches.

Venu is Garmin’s first GPS watch with a bright, colorful, and detailed OLED display. Optionally, the display can be set to an always-on mode to function as a proper timepiece. Venu is a watch meant to be worn 7/24, designed to alert you to important events while in the office, help you meet your fitness goals in the gym, pay for your groceries on the way home, and...

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05 Sep 20:56

Slack takes $8M revenue hit for customer credits after failing to meet uptime commitment

by Naomi Eide

The company offers credits back to customers if it fails to meet its 99.99% uptime commitment. 

05 Sep 20:54

Cisco brings CUCM into the Webex cloud

05 Sep 20:40

Is Business Voicemail Dead?

By Dave Mailer
While it’s not the be-all and end-all it once was, some businesses may still find value in supporting this service option.
05 Sep 16:32

Our Face Recognition Nightmare Began Decades Ago. Now It’s Expanding

by Os Keyes

Os Keyes is a researcher and writer based at the University of Washington, where they study gender, technology and (counter)power. Their current projects cover facial recognition, critical tactics for technology, and the consequences of classification.

Biometric surveillance is everywhere. In recent years, we’ve seen biometric systems steadily creeping into our everyday lives—especially in the realms of policing and immigration. In the U.S., Congress has allocated $100 million to develop “smart border” initiatives such as facial recognition; Customs and Border Patrol has begun fingerprinting and DNA testing children; ICE and other federal agencies, cracking down on undocumented migrants, have started accessing state DMV records for facial recognition while working on a “biometric entry-exit system”—a diplomatic way of saying “checkpoints.”

All of this can feel overwhelming. The alignment of an administration that is explicitly, directly hostile to immigration (particularly from Central and South America) and new technologies of surveillance and control has led to widespread fears of the consequences of these technologies, and the motivations that led to their deployment.

These fears are legitimate, and it’s often tempting to hold Donald Trump and his administration uniquely responsible for the proliferation of facial recognition and other dystopian biometric tech. But the history of these programs shows that the attitudes which motivated this kind of AI-driven crackdown—and the legal authority to make it possible—are a lot older. In truth, the desire for massive biometric surveillance networks has been shared by politicians of all stripes for decades.

Race, Face and the Border

Over my last two years as a PhD student at the University of Washington, I have collaborated with my Dartmouth colleague Nikki Stevens to research the history of facial recognition. There are many points in time where one could begin this history. Simone Browne rightly considers facial recognition part of the long history of the surveillance of Blackness, starting with slavery. In the context of borders and immigration, you could start the history at the Chinese Exclusion Act in 1882, which dramatically expanded immigration powers and expectations of identity verification as part of a racist backlash against Chinese immigration. But in the context of the Trump administration’s current actions, a good place to start is far later, in 1996.

When the Cold War ended, the world changed, and so did the U.S. government’s priorities. Instead of worrying about the Soviet Union and other nation-states, the U.S. shifted to scrutinizing individuals, their bodies and their movements. National security became about, as Deputy Attorney General Jamie Gorelick put it, “terrorism, narcotics trafficking, and alien smuggling”. It became about racialised fears of demographic change and undocumented immigration, as demonstrated in a speech by President Clinton at Portland State University in 1993, where he condemns the undocumented immigrant who “flouts our laws, strains our tolerance,” and “taxes our resources.” Clinton worried aloud that “within five years there will be no majority race in our largest state, California. In a little more than 50 years there will be no majority race in the United States.”

Three years later, Clinton signed into law two pieces of legislation: the Illegal Immigration Reform and Immigrant Responsibility Act and the Personal Responsibility Act. Each one contained new constraints on immigrants: there were increased resources for border patrol (including funding for the first fence), looser restrictions on what could get someone deported, and reduced access to public support such as food stamps. One common thread in each of these efforts was biometrics; the legislation mandated the first biometric identifiers in border-crossing ID cards, and encouraged states to integrate photographs and fingerprints into the cards needed to access public support programs. The result was the widespread collection of biometric data—largely from Black and brown bodies, and framed around fears of Black and brown immigration. Clinton’s statement on the Immigrant Responsibility legislation explicitly called out “the southwest border,” while framing immigration as a matter of state sanctity and security.

But at the same time, this data was ultimately fragmentary, limited in detail, and inconsistent. There was no standard for what should be collected. With food stamps cards, the legislation just required states to use “measures to maximize the security of the system using the most recent technology available”, leaving it up to the states to decide what “most recent technology” meant. Using it for Trump-style mass raids or surveillance simply wouldn’t make sense: you’d spend more time trying to get the system to work than using it. Biometric data collection had been made acceptable, but that didn’t make it useful.

Biometrics after 9/11

In the aftermath of September 11th, that all changed. Various committees were assembled to investigate how the attacks had been possible, and what might prevent similar tragedies from happening again. Their conclusion was, in part, that there was insufficient data sharing and collection between different government agencies, and insufficient rigor in the systems the U.S. used to establish whether someone was “really” them.

Once more, biometrics provided part of the answer. The Real ID Act was passed, requiring state drivers licenses and federal IDs such as passports to embed photographs and fingerprints that could be digitally read and stored in databases for comparison. The PATRIOT Act instructed the National Institute of Standards and Technology—the Department of Commerce’s technical research branch—to investigate the possibilities of biometrics for security, and work on making the technology better. The U.S. focused on identity verification, validation, and standardization, collecting a mass of data through DMVs, visa applications, and other interactions with the government.

To make this useful, though, you need more than just consistent collection—you need the data to be shared and accessible. Thus, the federal government began not only standardizing data but assembling it, interlinking every database they could get their hands on. The Consular Consolidated Database, containing fingerprints and photographs for everyone who had even applied for a visa, was made available to the FBI and ICE; under the Real ID Act, those nice new consistent DMV records were required to be exchangeable between states, and between states and the federal government. The FBI’s Integrated Automated Fingerprint Identification System (IAFIS) became more and more interlinked with local law enforcement, automatically drawing from a wide range of policing databases. It was later replaced with the Next Generation Identification (NGI) system, which contains not just fingerprints for matching but photographs for facial recognition.

At the border, all of this was to be integrated into automated “biometric entry-exit” systems, comparing visitors and immigrants against this vast database of photographs and fingerprints. By 2014, when the NGI system became fully operational, those experiments with immigrant fingerprinting that started with Clinton had turned into a vast array of data stores, widely accessible by ICE, the FBI and other agencies, and containing over 23 million photographs.

Responsibility and Recognition

It’s easy to hold Trump and his administration responsible for the surveillance and data practices we see built into proposals like DMV access for facial recognition systems. But as this history shows, they’re building on a long history of work under multiple administrations, stretching back into the 1990s, to make precisely the systems we’re seeing today. Trump might have accelerated the biometric entry-exit system, but the legal authorization to do so stemmed from 1996 under Clinton, and 2002 under Bush. ICE might be taking records from the DMV, but they’ve been able to do so for almost 20 years, authorized by our elected representatives.

This isn’t to say that the Trump administration shouldn’t be held responsible for these data practices and the racially-charged violence, rhetoric, and enforcement that comes with them. But the desire by government for biometric control and policing is not limited to this moment in time, this administration, or its party. Even as Democratic members of Congress decry ICE’s actions, they propose “smart borders” which ultimately depend on and legitimize the same kind of data collection that drives Trump’s crackdowns. All too often, our elected officials ask not how to make immigration humane, but how to make it less visibly inhumane.

We need to look at and confront these programs and their consequences, but we need to do so in a historically-informed way. We need to use this moment as an opportunity to recognize that this terrifying surveillance regime did not spring up overnight. Rather, it was enabled by anti-terrorism legislation from the 2000s, and anti-immigrant and anti-poor legislation from the 1990s. We need to acknowledge that immigration restrictions, identity documents, and these data collection practices have always been about race, and that in such an environment, collecting this data—even with the best of intentions—will always end up putting a weapon in the hands of those who would use it against poor, vulnerable, and marginalized people.

04 Sep 22:59

How to try Android 10’s best new features

by Barbara Krasnoff

If you’ve got a Pixel or the Essential Phone, chances are that you’ve got — or are about to get — the full stable release of Android 10, which has a bunch of interesting new features that are worth checking out.

But where do you find them? I installed Android 10 on my original Pixel XL late yesterday (yes, I’ve still got the first version of the Pixel — so sue me), and except for a few stylistic changes, the new features weren’t immediately obvious.

You can find them easily enough, though, if you know where to look.

Installing Android 10

First, of course, you have to make sure you have the new OS installed. If you haven’t gotten a notification, it’s easy enough to find:

  • Open your phone’s settings
  • Select System > Advanced > System...

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03 Sep 23:00

Google finally adds image blocking to Gmail on the iPhone

by Nick Statt
Illustration by Alex Castro / The Verge

Google today added a new setting to the iOS version of its Gmail app that will let you more easily block unwanted email tracking. The setting in question, the ability to prevent Gmail from automatically loading attached images, used to be found only on the web version of Gmail. Toggling that setting on allows Gmail to block incoming images, including invisible email trackers hiding in the body of email messages that, in most cases, will tell senders when and sometimes even where you opened the message.

This is a pretty clear response to the Superhuman controversy that erupted back in July, when former Twitter executive and designer Mike Davidson penned a blog post about the popular subscription email service that let its users track the...

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03 Sep 18:45

Web Apps on Webex Board

by noreply@blogger.com (Chris Norman)
If you have not seen the demo yet on how to do this see below:



This is a very cool new feature for Webex Board building upon digital signage. But let's take a closer look at my favorite the Macro. This new feature is enabled by the command "UserInterface WebView Display" which launches the browser on the Webex Board and displays the web app in the URL option provided.

Script used in the demo:

--Script--
--Script--
In Richards case he has used a button on the Webex Board to launch the web app but it could in fact be any function to trigger off the web app. Say at the end of the call you want to run a survey, you could launch a web app. Okay, that would be super annoying maybe you just want failed calls. If you wanted to keep a dashboard constantly up on the Webex Board when not in a call now using a macro you could potentially show any number of different apps using different triggers. So lots of cool stuff that's possible.

Quick tip. If launching a YouTube video use the following format for full screen:

https://youtube.com/embed/video ID goes here?autoplay=1&controls=0

See example script below.

--script--
--script--

VoIPNorm
03 Sep 18:32

“Hacking” Voiceprints? Little to Fear if You Take Precautions

by Dan Miller

Stop me if you’ve heard this one before. It’s the third Thursday of the month, which makes it ripe for a tech story that calls all implementation of biometrics for authentication and security into question. In this case an Israeli watchdog called vpnMentor reported that Korean-headquartered security specialist Suprema was the victim of a security breach that exposed “biometric data” for roughly one million end-users of its Biostar 2 services.

For those of you not following adoption of the use of biometric factors like fingerprints or facial recognition for “access management” – meaning the unlocking of doors in office buildings or other business establishments, the story may have gone unnoticed. But with a headline like this in the The Guardian:

“Major Breach Found in Biometrics system Used by Banks, UK Police and Defence Firms”

Your curiosity may be rightfully piqued

Press coverage was brutal, claiming that vpnMentor’s researchers had gained access to over 27.8 million records which fingerprint data, facial recognition data, face photos of users, unencrypted usernames and passwords, logs of facility access, security levels and clearance, and personal details of staff.

The Twitterati had lots of fun with the topic. Scary stuff, right?

Scary, sobering, cautionary but also amusing to some. As you might imagine, the Twitterati had some especially caustic things to say on the topic. My personal favorite was from an individual who invoked the image of a “Biometric Manager,” analogous to password managers like LastPass or Dashlane, that would generate a “random, high-entropy face & fingerprint for every site” or online resource that an individual might visit.

The absurdity of such a resource seems self-evident; yet the implication of the humor is clear. Biometrics like faceprints and voiceprints are having success as replacement for passwords and other forms of knowledge-based authentication. In doing so, they have given rise to their own set of problems. Yet, contrary to the conclusions that one can draw from the treatment in The Guardian, The Verge and elsewhere, breaches should not make it easy for criminals to match stored voice prints or facial images with the digital templates that could be associated with them for the purpose of authentication.

How Enrollment and Handling of Voiceprints Prevents Security Breaches

In the absurdist treatment of the BioStar 2 breach, much is made of the irrevocability of biometric data. The implication is that, because one cannot change one’s voice when a breach happens, it is no longer useful as an authentication factor. But that just isn’t true. A voiceprint is not a voice recording, rather it is a a binary representation of the unique aspects of a person’s vocal tract (physical characteristics) as well as his or her way of talking (behavioral traits). Because it is a binary file, it can’t be played or reverse-engineered to voice again. It can only be used with the same engine that it was created with because it is signed and hashed with the engine’s stamp. The same is true of facial characteristics and images.

Enrolling one’s voice with different companies or services does not jeopardize you “across the boards.” Instead, generation and storage of templates differ from vendor to vendor. Enrollees are safe because their voiceprints cannot be used for different services or across different systems. This voiceprint, or template, is not considered to be PII (personally identifiable information) because, as a set of bits that is often encrypted, it contains no information at all, personal or otherwise. It is just a pattern that awaits a match with captured utterances from an enrolled client or customer. When stored according to the specifications or recommendations from vendors like NICE, “secure by design”, they cannot be associated with the sorts of personal data, such as usernames/passwords, activity logs and the like that make the Suprema breach so frightening.

Finally: A Voice-based Identifier is Neither Irrevocable Nor Static

The last bit of wisdom to impart in this post is that, while you can’t change or manage your voice or an existing stored voiceprint in the way you might change a password, it is quite possible to re-enroll or create an updated, ideally more accurate, voiceprint. Solution providers have long known that an individual’s voice changes with age and that it would be necessary to keep the stored voice print “dynamic” to maintain accuracy automatically over time.

While Suprema’s abuses appear to call into question the usefulness of any biometric once a major platform has been breached, the truth is very different. The unique characteristics of each individuals’ voice, face, fingerprints, irises and soon veins and neural patterns are gaining importance as firms establish high levels of trust over multiple devices and media. Behavioral characteristics are gaining in importance as well. Today’s solutions, especially if they are implemented in a way that is secure by design, are resilient enough to survive the inevitable hacks and support unprecedented levels of personalization and trust.

 

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03 Sep 18:29

Google's next major Android update is launching Tuesday — here's how to get it (GOOG, GOOGL)

by Lisa Eadicicco

Android 10

Google's next major update to Android has officially launched.

The company made the announcement on Tuesday, saying that Android 10 will hit Google's Pixel devices first before rolling out to other Android phones.

If you own a Pixel smartphone, you can check to see if the update is available by launching the settings menu and navigating to the "System" option. From there, press the "Advanced" option and choose "System update." If Android 10 is available for your phone, you'll see the option to download and install the update. 

Android 10 brings several new features focused on privacy, accessibility, and user interface improvements, among other additions. A new feature called Live Caption, for example, generates captions for any media with audio playing on your phone using on-device machine learning.

Read more: Google's new Android update is a sign that the company's wildly popular smartphone software is 'growing up,' says a company executive who's been there since the beginning

The update will also introduce standardized gesture controls and more privacy features, such as the ability to only allow apps to use your location while in use and a new dedicated section for privacy controls in the settings menu. There's also a new Focus Mode that allows you to temporarily pause certain apps. A new dark theme is coming with Android 10 as well, similar to the dark mode in Apple's iOS 13 update coming this fall. 

Google unveiled Android 10 during its I/O developers conference in May. While the update is rolling out to Pixel devices starting Tuesday, the company says it is working with partners to get Android 10 running on additional phones this year. 

SEE ALSO: The best smartphones you can buy right now for $300 and under

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03 Sep 18:27

Facebook will no longer scan user faces by default

by Jay Peters
Illustration by Alex Castro / The Verge

Facebook is making facial recognition in photos opt-in by default. Starting today, it’s rolling out its Face Recognition privacy setting, which it first introduced in December 2017, to all users. If you have Face Recognition turned on, Facebook will notify you if someone uploads a photo of you, even if you aren’t tagged. You can then tag yourself, stay untagged, or report the photo if it’s something you want taken down. Facebook tells The Verge it expects to complete the rollout over the next several weeks.

If you don’t already have the Face Recognition setting, Facebook says you will get a notice about it in your News Feed and give you the option to turn it on from that notice. Notably, if you don’t make a choice when you see the...

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03 Sep 00:51

Android 10 is likely coming to Pixels on September 3rd

by Dani Deahl
Illustration by Alex Castro / The Verge

Google is close to releasing Android 10, and as spotted by 9to5Google, two Canadian mobile carriers have leaked dates saying the OS is coming to Pixel phones on September 3rd.

Carriers Rogers and Telus both posted the incoming updates on their support forums. Rogers has since removed the date, but the information is still available on Telus’ site, which says “Android Q + security update” is scheduled for all Pixel phones tomorrow.

While nothing’s guaranteed until the information is released by Google, the timeline adds up. The final beta for Android 10 was released a month ago, and at the time, Google said the public release was “just a few weeks away.” Android releases tend to come to Google’s phones first, so the Pixel-first release...

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