MedXCom

It is essential that doctors have their phones covered by an answering system that allows patients to get information and help after hours. But the old system of having live operators was extremely error prone. Another problem with the traditional answering service was that it had no method to transfer what had happened during the night hours. The information regarding the calls was little more than the patient name and phone number. A final issue was that traditional answering services do not record the patient calls. So a dispute could come down to ‘he said she said’.

We solved all of these problems with MedXCom. By using a computerized answering algorithm, our calls are routed directly to the doctor on call. Every call is recorded digitally and can be transcribed. The office staff can retrieve all of the information from overnight calls and any dispute can be resolved by the record. On top of that, we have now developed a method of integrating a live operator into the system for those who prefer.

The post Benefits of After Hours Medical Answering Services appeared first on MedXCom.

Many patients get tired of reaching an automated phone service when they need a human to respond to their health concerns. MedX provides your patients with a 24-7 lifeline to speak with medical professionals during office off-hours.

Urgent! Emergency!

During an emergency, it makes a big difference to patients to speak with someone who can properly address their call. Using a hybrid live-operator and automated service makes the healthcare experience better for you and your patients. Highly-trained medical professionals answer the phone with the perfect amount of friendliness and professionalism on every phone call. MedX’s Medical Answering Services screen urgent and non-urgent calls so that physicians can give the proper attention to each case during non-operation hours.

Happy Patients Mean Happy Staff

In the medical industry, it can be challenging to maintain a reputation of having satisfied patients that are happy with the health care you provide to them.The office may be closed, but you are always on call. A negative patient review can harm your brand and livelihood, but MedX can leave you with a peace of mind. Our Medical Answering Service allows physicians to communicate with colleagues, practice managers, office staff and patients. Through a fully secured and HIPAA compliant application, there will be no more frustrating phone calls with a robot.

No More Disasters In The Office

Quality healthcare is more attainable with a 24-7 patient care service provided by MedX. Even during days with higher call volume, when the office is short-staffed, and during inclement weather, a medical answering service helps medical offices run smoothly and keep patients happy. There is always a listener on-call who is well-equipped to respond to your patients’ medical questions and concerns.

For more information on high-quality medical answering services in New Jersey, contact us today.

The post 24-7 Patient Care Service: Health Care That’s Always On-Call appeared first on MedXCom.

You know what? We are going to have data collected on us through these apps and programs that will change our health, individually and collectively. This may help predict patterns of illnesses and warn of an impending epidemic. On an individual basis, algorithms might emerge that provide a previously unseen clue to a future illness.

Let’s take something simple like body temperature. When it’s high, we know that means inflammation or an infection. When it’s too low, that means hypothermia and exposure. But the body temperature varies throughout the day. And no one has gone through the trouble of monitoring it every minute, 24/7, on large groups of otherwise healthy individuals. What if it turns out that someone who is about to get the flu has a specific pattern of low and high body temps – all within the normal range, but still a pattern unlike the one someone without an impending flu. If this proves true, you could pre-medicate that patient with an antiviral days before the symptoms actually emerged.

The post Digital Health Care Predictions appeared first on MedXCom.

When I first started with the EMR we designed, mobile was pretty basic. Connection times were painfully slow. This really became impossible when graphic interfaces came out. I would wait soooo long waiting for my computer to paint out a screen. It was unbearable.

But that has really changed incredibly. Practically any smartphone has enough connectivity to let you do almost anything you could do on a desktop. And that’s even without wifi!

Boy do I wish we had these speeds when we started our first company. It would’ve been a completely different ball game.

The post Mobile Technology and How it Can Improve Your Health Care appeared first on MedXCom.

The post Choosing the Best HIPAA Compliant Answering Service for Your Healthcare Practice appeared first on MedXCom.

Hey patient! Take charge of your own health. It’s crazy not to do it today. It’s all out there and most of it is free. For example, take a look at our patient app on MedXCom. It has a way to track your meds, keep a file on your diagnoses, and communicate securely with your doctor.

You have to realize what a revolution this is. Healthcare used to be like a religion. Secret codes hidden in ancient languages and ministered by people wearing robes and carrying implements. Doctors and nurses were the priests and nuns of the religion of health.

Not anymore. The curtain has been pulled. Anyone can access medical knowledge and obtain opinions from experts across the globe. Even better, you can chat with other patients who have your same conditions and take the same drugs. What are you waiting for?

The post How an App Can Improve Your Health Care appeared first on MedXCom.

Choosing a medical answering service with a personal touch will improve the overall experience for your patients. All of the services provided by MedX enables doctors and healthcare staff to focus more on treatment and less on administrative issues. Patients will appreciate the positive customer service aspect that comes with having a medical answering service.

Patients Interact with Real People

Patients get to have a much more personal experience with healthcare professionals when there is an answering service in place. Patients want to communicate with live, friendly people, as opposed to voice mail recordings or automated systems, which often time leads to frustration. With a medical answering service, you can rest assured knowing that a well-trained staff of healthcare professionals is on call 24/7 to talk to your patients.

When it comes to healthcare and medical services, the patient’s experience is very important. Many people prefer personable physicians and nurses to non-personable ones. The human experience is essential, and having a friendly and helpful individual answering the phone will make all a big difference to your patients.

Medical Attention Available Around the Clock

If your patient has an emergency while the office is closed, they can reach an actual person about their situation, even though an office staff member may not be in the office to take the call. All communications are conveniently conducted and archived through a fully secured and HIPAA-compliant application that can be easily installed on tablets and mobile phones. Even more convenient for doctors themselves is that a hybrid live operator and automated service built within the MedXCom system helps office administration take notes about the patient and pass that information along to the doctor.

Medical Answering Services are More Efficient

A medical answering service prevents your nurses and physicians from wasting valuable time.  MedX is helpful for medical offices during normal business hours, including: days with higher call volume, when the office is short-staffed, and during inclement weather. This allows the staff to be able to spend more time with the patients, offering quality healthcare.

MedXCom is the perfect solution for personable afterhours communications between patients and healthcare professionals. For more information on high-quality medical answering services in New Jersey, contact us today.

The post A Medical Answering Service That Offers a Personal Touch appeared first on MedXCom.

You know what, I was one of the early adopters in ehealth. I designed an EMR which worked pretty well. But over the years, what I’ve seen is a real downgrade in most of the applications I use.

The problem, as I see it, is that these programs weren’t written by people who understand the users. Our EMR had validity because fellow physicians wrote the templates. We made things work because we knew what to anticipate.

In my opinion, the physician experience with digital health will not improve until we get back in the driver’s seat and produce some decent code.

The post Improving the Experience of Digital Health Care appeared first on MedXCom.

Many doctors and health groups are learning about the power of mobile. With MedX Answering Services, doctors and medical staff can improve communication with patients during off-hours. Positive mobile interactions and experiences form the foundation for creating satisfied patients, who are more likely to stay with a doctor and recommend the practice to others.

Quality and convenience are important factors in the competitive industry of healthcare. Today, it is so easy for doctors to access their patients’ health information online using their mobile devices. In fact, the average American checks their cell phone 46 times per day. A Medical Answering Service allows trained healthcare professionals to speak with patients after hours in case of an emergency. Having a live operator to take a patient’s call ensures that the situation is handled properly and meets the patient’s expectations. Thousands of physicians and medical offices in New Jersey are realizing the advantages of mobile, creating a more seamless patient experience through MedX.

MedX’s live operator, hybrid automated-live operator, and secured text messaging services are all easily accessible through a single application designed for your mobile device or tablet and is available through Google Play and iTunes. This user-friendly set up allows easy communication between patients and medical offices, even after hours, in a way that is safe, secure, and instantaneous.

Online security does not need to be a concern to patients. All communication that goes through MedX’s Medical Answering Service, including those between an operator and patient, is recorded and archived for up to 23 years to reduce liability risks. Private medical information sent to providers is done using state of the art security systems. Messages are also sent via an encrypted, HIPAA- and HITECH-compliant environment to ensure security.

For more information about Medical Answering Services in New Jersey, contact us or give us a call at 877-633-9776 today!

The post MedX Helps Doctors Take Advantage of Mobile appeared first on MedXCom.

Is there anyone who still thinks this isn’t true? Patients come into the office every day with their smartphones in hand. They show me their Fitbit steps and the calories in their myfitnesspal. They keep their vital signs on an Apple Watch.

Years ago, I took pride in making sure that my patients had copies of the labs I ordered. I used to say, “These are your labs, you should own them.” But now, I never get a chance. The moment I say something like, “Do you want a copy?” they say, “Thanks doc, but I’ve already got them on mychart.”

The moment I suggest a new drug or treatment, the patient jumps on Google and pulls up some review or a group discussion. If the patient gets any twinge of a reaction, they look up the adverse drug effects and tell me they are having a known side effect of the drug.

As a physician, I have two choices in response to this. I could decry the loss of my authority and the degradation of my professional experience. But I am rolling with it instead. I actually think it’s a breath of fresh air. The patients are taking responsibility for their healthcare and isn’t that something we should all be happy about?

The post How Digital Health Care is Taking Over appeared first on MedXCom.

https://medx.com - MedXCom Software App Demo | MedXCom Automated Medical Answering Service

MedXCom’s HIPAA-Secure automated medical answering service is a cost-saving, dependable, easy-to-use, cloud-based platform.

The system allows users to control their on-call calendar, call rules, and phone settings without having to contact a third party to make any changes.

All communication through the system is recorded and archived, mitigating risk and reducing liability.

Features
Select Features of MedXCom’s Automated Medical Answering Service Include:

iOS and Android App
Caller ID Protection
Instantly Transfer Call Coverage
Voice-To-Text Transcriptions
All Calls and Conversations Recorded, Archived, and Accessible for 23 Years
Change Urgent Contact Method in Real-Time
Secure Messaging between Providers and Staff

For additional features and access to our pricing tool, please visit: https://medx.com - MedXCom Software App Demo

Automated Medical Answering Service - MedXCom Review - https://medx.com/ - This iPhone App.com review is shared by MedXCom.

Visit MedXCom today for a FREE demo video and access to our low-cost fixed-price pricing tool. Quickly determine your monthly fixed pricing.

ARE YOU...
Always unpleasantly surprised by your monthly medical answering service bill?

DO YOU...
Wish there was a way to know and easily document what exactly happens after-hours?

US TOO!
We knew there had to be a better way! That’s why, as doctors, we teamed up to design MedXCom.

In 2012, we welcomed our first customers. Today, we’re used by thousands of doctors across the country who were also seeking a cost-saving, dependable, and incredibly easy-to-use HIPAA-compliant answering service.

Simpler, safer and less expensive, MedXCom’s hybrid medical answering service is the first to merge an automated answering service with a live operator option, allowing physicians to communicate, track, and preserve night calls with total accuracy.

How MedXCom Is Different

* The automated system screens out non-urgent calls
* Urgent calls are routed to the on-call provider
* Providers control how calls flow to them: direct connection, text message or via live operator
* Calls are recorded and archived for 23 years
* Calls made out of the system protects the provider’s caller ID
* PHP push gives the provider critical information at the point of contact
* Full integration with multiple EMR systems (in development)

Why MedXCom Is Different

Because:
* Patient satisfaction is key, we give providers the ability to connect directly with callers
* The threat of lawsuits is always present, we record and archive all calls, including those between an operator and patient
* Standard SMS texting between doctors and/or with patients is not HIPAA-compliant, we provided secure texting
* The last thing doctors want is to give up their personal cellphone number, we protect their caller ID
* PCMH requires all after hours conversations to be reflected in the EMR, we port all recordings directly into patient records

For a FREE demo video and access to our low-cost fixed-price pricing tool, visit MedXCom today.

Automated Medical Answering Service - MedXCom Review - https://medx.com/

MedXCom Medical Answering Service - https://medx.com/ - Visit MedXCom today for a FREE demo video and access to our low-cost fixed-price pricing tool. Quickly determine your monthly fixed pricing.

ARE YOU...
Always unpleasantly surprised by your monthly medical answering service bill?

DO YOU...
Wish there was a way to know and easily document what exactly happens after-hours?

US TOO!
We knew there had to be a better way! That’s why, as doctors, we teamed up to design MedXCom.

In 2012, we welcomed our first customers. Today, we’re used by thousands of doctors across the country who were also seeking a cost-saving, dependable, and incredibly easy-to-use HIPAA-compliant answering service.

Simpler, safer and less expensive, MedXCom’s hybrid medical answering service is the first to merge an automated answering service with a live operator option, allowing physicians to communicate, track, and preserve night calls with total accuracy.

How MedXCom Is Different
* The automated system screens out non-urgent calls
* Urgent calls are routed to the on-call provider
* Providers control how calls flow to them: direct connection, text message or via live operator
* Calls are recorded and archived for 23 years
* Calls made out of the system protects the provider’s caller ID
* PHP push gives the provider critical information at the point of contact
* Full integration with multiple EMR systems (in development)

Why MedXCom Is Different
Because:
* Patient satisfaction is key, we give providers the ability to connect directly with callers
* The threat of lawsuits is always present, we record and archive all calls, including those between an operator and patient
* Standard SMS texting between doctors and/or with patients is not HIPAA-compliant, we provided secure texting
* The last thing doctors want is to give up their personal cellphone number, we protect their caller ID
* PCMH requires all after hours conversations to be reflected in the EMR, we port all recordings directly into patient records

For a FREE demo video and access to our low-cost fixed-price pricing tool, visit MedXCom today.

Medical Answering Service - https://medx.com/