(I work at a marina on a lake in a very affluent community. Many of our customers own $200k+ boats. About 30 minutes before closing, a customer pulls up to the fuel tanks in a very nice jet boat.)
Me: “Hello, welcome to [Marina]!”
Customer: “Hi, can you just fill the tank?”
Me: “Sure.”
(I proceed to fill the tank. Since it is a larger boat, a full tank is 85 gallons.)
Me: “That’ll be $185.65. Would you like to pay cash?”
Customer: “Are you joking? I’m not paying that much for fuel.”
Me: “I am sorry, sir, but you asked for a full tank.”
Customer: “Fine, just take the f****** fuel out.”
Me: “Sir, once we pump it in, we can’t just take it out. In fact, we have a sign that says just that.” *points to sign*
Customer: “F*** this s***. I didn’t pay [amount] in slip fees this summer for you to overcharge me. Where is your manager?”
Me: “Wait just one moment, sir. I will call him.”
(We wait several awkward minutes for him to arrive.)
Customer: “This f*** charged me [amount] for a tank of gas, and is now saying that I have to pay it.”
Manager: “So?”
Customer: “So, I demand that you fire this ***** for overcharging me, and give me the tank for free.”
Manager: “Sir, that is how much the tank costs. If you refuse to pay it, I will have to call the police.”
Customer: “F*** no! I ain’t gonna pay it! Good luck getting the police to make me!”
(At this point, the customer started up his engine, revved it up, and drove straight into one of the nicer boats at the marina. He ended up getting arrested and had to sell his boat to pay for the damages to the other boat. Needless to say, we won’t be seeing him around anymore.)
