Shared posts

04 Oct 17:24

An Interview on The Value of Gamification for Today’s Brands and Consumers

by MikeW

Continuing from Lithium’s thought leadership series, I’ll discuss how brands can find the right gamification model for their business needs, as well as what the future of gamification might look like.

 

 

 

thoughtleader.png

Q: To what degree is gamification customized for different companies in specific industries, and as a result, a different customer base?

 

A: All gamification has to be designed and customized to the specific behavior you are trying to drive and the specific audience you are trying to gamify. Another common misconception about gamification is that gamification is merely a new technology, so you just have to deploy the points and badges and it will work. This is never the case. Gamification is much more than the technology. It requires sophisticated design and iterations in addition to a deep understanding of human psychology and behavior economics for it to be effective.

 

4.gif

 

If you’re a brick and mortar retail, you probably want to drive consumers to visit your store. But if you’re an e-commerce brand, then you want to drive consumers to visit your website. These are two very different behaviors that require different gamification design. So you should never just take someone’s successful gamification scheme and use it as a cookie cutter for your business.

 

Q: What questions do companies ask about enlistment, your customers helping you do the work normally done by your employees?

 

A: It would be “why would a customer help you do work that’s normally done by your employees? Customers are certainly under no obligation to help you do anything, let alone work.”

 

My answer is “That’s right, customers normally wouldn’t help you (the brand) do anything.” However, we have a powerful tool that can change customers’ behaviors slowly over time. And that tool is gamification. You can gamify the customer to encourage deeper and deeper engagement with the brand, until they co-create with you and become fully enlisted. It’s a process, and it’s not easy, but it can be done if you design the gamification well.

 

Q: What brands are doing the best jobs of gamification?

 

A: First, I must put forth a disclaimer: I feel it really doesn’t do justice to just mention my favorite example of gamification because there are too many inspiring examples of gamification in different areas.

 

With that in mind, my favorite example is Giffgaff’s gamified community business model. It doesn’t just gamify employee collaboration in a department or customer engagement in a community. It’s gamifying their entire business, which involves many parties with wildly different interests (employees, customers, community members, etc.) Moreover, it spans all parts of the business, including marketing, customer service, innovation, etc. To gamify all these moving parts and make them operate so seamlessly that it’s disrupting the incumbent telecom giants is simply amazing.

 

5.jpg

 

Q: What gamification trends are you seeing now, and what do you predict for the future?

 

A: Many gamification tools are being embedded in interactive platforms. The gamification industry started out with many standalone vendors of gamification tools. They offer simple generic gamification tools, such as points, badges, goals, and leaderboards that can be bolted onto systems of interaction. However, gamification often needs significant customization and deep integration with other interaction systems to track, get feedback from, and influence the user behaviors effectively. While there are many success stories, this approach didn’t live up to the promise of gamification. Having learned from this lesson, today’s gamification schemes are often built into interactive systems.

 

As a data scientist, I don’t like to make predictions lightly, because gamification is still a maturing and rapidly changing field. How it will evolve ultimately depends on what we as a community do with the technology today.

 

If we use it poorly to drive behavior for purely commercial interest, irrespective of what the consumer gets out of it, then the future of gamification will be pretty grim. Eventually, consumers will realize and recognize these gimmicks that wasted a lot of their time and resources, but didn’t provide value in return. They will resist gamification, much like pop up ads; and then it will be game over for gamification.

 

On the other hand, if we use gamification in the right way to drive behaviors that have value for the consumer, then gamification’s future will be very bright. It will be infused in anything and everything we do, whether it’s shopping, exercise, or work. It will be so pervasive that I think gamification will no longer exist as a separate discipline. It will just be seen as part of any good design in any product or apps.

 

I think the evolution of gamification can take any path between these two extremes. But it all depends on what we do today. And I certainly hope that we will use it well and evolve it to the bright side.

 

Related Blogs

 

 


 

Michael Wu, Ph.D.mwu_whiteKangolHat_blog.jpg is CRM2010MKTAWRD_influentials.pngLithium's Chief Scientist. His research includes: deriving insights from big data, understanding the behavioral economics of gamification, engaging + finding true social media influencers, developing predictive + actionable social analytics algorithms, social CRM, and using cyber anthropology + social network analysis to unravel the collective dynamics of communities + social networks.

 

Michael was voted a 2010 Influential Leader by CRM Magazine for his work on predictive social analytics + its application to Social CRM. He's a blogger on the Lithium Community, and you can follow him @mich8elwu or Google+.

21 Sep 01:53

The Best Time To Worry

by Richard Millington

…is when you can still do something to change the outcome.

Don’t worry about the meeting with your boss tomorrow. Like most meetings, the outcome has been decided before you enter the room. No amount of psychological jujitsu is going to change her mind at this stage.

The time to worry is when you can change the outcome.

You should worry when community stakeholders go quiet, when you notice enthusiasm has diminished, when priorities are shifting to other areas, when your budget hasn’t increased this year, when your emails aren’t getting replied to as quickly, when you hear a rumour or a remark about the community on the grapevine, or when your boss or colleagues leave.

These are usually moments when you can still influence the outcome.

You can still rebuild relationships, identify what impresses stakeholders, collect emotive stories, uncover real reasons behind diminishing interest etc…

These are the moments when you can still make a difference.

21 Sep 01:52

Traveling through Tuscany

by Dries

Four weeks ago we went on a vacation in Tuscany. I finally had some time to process the photos and write down our memories from the trip.

Day 1

Al magrini farmhouse

We booked a last-minute house in a vineyard called Fattoria di Fubbiano. The vineyard has been producing wine and olive oil since the 14th century. On the eastern edge of the estate, is Al Magrini, a Tuscan farmhouse surrounded by vines and olive trees.

When we arrived, we were struck by the remoteness. We had to drive through dirt roads for 10 minutes to get to our house. But once we got there, we were awestruck. The property overlooks a valley of olive groves and vines. We could have lunch and dinner outside among the rose bushes, and enjoy our own swimming pool with its own sun beds, deck chairs and garden umbrellas.

While it was full of natural beauty, it was also very simple. We quickly realized there was no TV or internet, no living room, and only a basic kitchen; we couldn't run two appliances at the same time. But nothing some wine and cheese can't fix. After some local cheese, olives and wine, we went for a swim in the pool. Vacation had started!

We had dinner in a great little restaurant in the middle of nowhere. We ate some local, traditional food called "tordelli lucchesi". Nearly every restaurant in Lucca serves a version of this traditional Lucchesan dish. Tordelli look like ravioli, but that is where the resemblance ends. The filling is savory rather than cheesy, and the cinnamon- and sage-infused ragù with which the tordelli are served is distinctly Tuscan. The food was exceptional.

Day 2

Swimming pool

We were woken up by loud screaming from Stan: "Axl got hurt! He fell out of the window!". Our hearts skipped several beats because the bedrooms were on the second floor and we told them they couldn't go downstairs in the morning.

Turns out Axl and Stan wanted to surprise us by setting the breakfast table outside. They snuck downstairs and originally set the table inside, wrote a sweet surprise note in their best English, and made "sugar milk" for everyone -- yes, just like it sounds they added tablespoons full of sugar to the milk. Axl then decided he wanted to set the table outside instead. They overheard us saying how much we enjoyed eating breakfast outside last time we were in Italy. They couldn't open the door to the backyard so Axl decided to climb out of the window, thinking he could unlock the door from the outside. In the process, he fell out of the window from about one meter. Fortunately since it was a first floor window (ground level window), Axl got nothing but a few scratches. Sweet but scary.

Later on, we went to the grocery store and spent most of the day at the pool. The boys can't get enough of playing in the water with the inflatable crocodile "Crocky" raft Stan had received for his birthday two years ago. Vanessa can't get enough of the sun and she also confiscated my Kindle.

With no Kindle to read on, I discovered poop next to the pool. I thought it was from a wild horse and was determined to go to look for it in the coming days.

In the late afternoon, we had snacks and prosecco, something which became our daily tradition on vacation. The Italian cheese was great and the "meloni" was so sweet. The food was simple, but tasted so much better than at home. Maybe it's the taste of vacation.

Vanessa did our first load of laundry which needed to dry in the sun. The clothes were a little crunchy, but there was something fulfilling about the simplicity of it.

Day 3

Hike up the hill

In good tradition, I made coffee in the morning. As I head downstairs the morning light peeks through all the cracks of the house, and highlights the old brick and stone walls. The coffee machine is charmingly old school. We had to wait 20 minutes or so for the whole pot to brew.

Vanessa made french toast for breakfast. She liked to shout in Dutch "Het is vakantie!" during the breakfast preparation. Stan moaned repeatedly during breakfast - he loved the french toast! It made us laugh really hard.

Today was a national holiday in Italy so everything is closed. We decided to spend the time at the pool; no one was complaining about that. Most weeks feels like a marathon at work, so it was nice to do absolutely nothing for a few days, not keep track of time, and just enjoy our time together.

To take a break from the pool, we decided to walk through the olive groves looking for those wild horses. Axl and Stan weren't especially fond of the walk as it started off uphill. Stan told us "I'm sweating" as if we would turn back. Instead of wild horses we found a small mountain village. The streets were empty and the shutters were closed to keep the peak heat of the day out. It seemed like we had stepped back in time 30-40 years.

Sitting next to the pool gave me a lot of time to think and reflect. It's nice to have some headspace. Our afternoon treat by the pool was iced coffee! We kept the leftover coffee from the morning to pour over ice for a refreshing drink. One of Vanessa's brilliant ideas.

Our evening BBQs are pretty perfect. We made Spanish style bruschetta; first grilling the bread, then rubbing it with garlic and tomato, drizzle some local olive oil over it, and add salt and pepper. After the first bite it was requested we make this more often.

We really felt we're all connecting. We even had an outdoor dance party as the sun was setting. Axl wrote in our diary: "Vanessa laughed so hard she almost peed her pants. LOL.". Stan wanted to know if his moves made her laugh the hardest.

Every evening we would shower to wash off the bug spray, because mosquitos were everywhere. When it was finally my time to shower, we ran out of water -- just when I was all soaped up. Fortunately, we had a bottle of Evian that I could use to rinse off (just like the Kardashians).

Day 4

Italian house

We set the alarm for 7:30am so we could head to Lucca, a small city 30 minutes from our house -- 15 minutes of that is spent getting out of the vineyard and mountain trails. We were so glad we rented "Renny", our 4x4 Jeep Renegade, as there are no real paved roads in the vineyard.

We visited "La Boutique Dei Golosi", a tiny shop that sold local wines, olive oils and other Italian goods. The shop owner, Alain, opened bottles of wine and let us taste different olive oils on bread. He offered the boys samples of everything the adults tried and was impressed that they liked it. Interestingly enough, all four of us preferred the same olive oil. We shipped 5 bottles home, along with several bottles of wine, limoncello and 3 jars of white truffle paste. It was fun knowing a big box of Italian goods would arrive once we were home.

When we got back from Lucca, we fired up the grill and drank our daily bottle of prosecco. Every hour we hear bells ring -- it's from the little town up on the hill. The bells are how we kept track of time. The go-at-your-own-pace lifestyle is something all North Americans should experience. The rhythm of Tuscany's countryside is refreshing -- the people there know how to live.

Axl and Stan enjoyed the yard. When they weren't playing soccer or hunting for salamanders, they played ninjas using broomsticks. Axl was "Poison Ivy" and Stan was "Bamboo Sham". Apparently, they each have special moves that they can use once every battle.

Day 5

Wine tasting fattoria di fubbiano

Today we went wine tasting at our vineyard, Fattoria di Fubbiano, and got a tour of the cellar. It was great that the tour was in "inglese". We learned that they manage 45 hectares and produce 100,000 bottle of wine annually. We bought 21 of them and shipped them home so there is only 99,979 left. The best part? We could walk home afterwards. :)

Our charcoal reserves are running low; a sign of a great vacation.

Day 6

Funicular montecatini alto

We visited Montecatini Alto, about a 40 minute drive from our house. To get to Montecatini Alto, we took a funicular built in 1898. They claim it is the oldest working cable car in the world. I believe them.

Montecatini Alto is a small medieval village that dates back to 1016. It's up on a hill. The views from the village are amazing, overlooking a huge plain. I closed my eyes and let my mind wonder, trying to image how life was back then over a thousand year ago.

At the very top there was an old church where we lit a candle for Opa. I think about Opa almost every day. I imagined all of the stories and historic facts he would tell if he were still with us.

The city square was filled with typical restaurants, cafes and shops. We poked around in some of the shops and Stan found a wooden sword he wanted, but couldn't decide if that's what he wanted to spend his money on. To teach Axl and Stan about money, we let them spend €20 of their savings on vacation. Having to use their own money made them think long and hard on their purchases. Since the shops close from 1pm to 2:30pm, we went for lunch in one of the local restaurants on the central square while Stan contemplated his purchase. It's great to see Axl explore the menu and try new things. He ordered the carbonara and loved it. Stan finally decided he wanted the sword bad enough, so we went back and he bought it for €10.

When we got back to our vineyard, we spotted wild horses! Finally proof that they exist. Vanessa quickly named them Hocus, Pocus and Dominocus.

In the evening we had dinner in a nearby family restaurant called "Da Mi Pa". The boys had tordelli lucchesi and then tiramisu for dessert. Chances are slim but I hope that they will remember those family dinners. They talked about the things that are most important in life, as well as their passions (computer programming for Axl and soccer for Stan). The conversations were so fulfilling and a highlight of the vacation.

Day 7

Leaning tower of pisa

Spontaneous last minute decision on what to do today. We came up with a list of things to do and Axl came up with a voting system. We decided to visit the Leaning Tower of Pisa. We were all surprised how much the tower actually leans and of course we did the goofy photos to prove we were there. These won't be published.

Day 8

Ponte vecchio florence

Last day of the vacation. We're all a bit sad to go home. The longer we stay, the happier we get. Happier not because of where we were, but about how we connected.

Today, we're making the trek to Florence. One of the things Florence is known for is leather. Vanessa wanted to look for a leather jacket, and I wanted to look for a new duffel bag. We found a shop that was recommended to us; one of the shop owners is originally from the Greater Boston area. Enio, her husband, was very friendly and kind. He talked about swimming in Walden Pond, visiting the Thoreau's House, etc. The boys couldn't believe he had been to Concord, MA. Enio really opened up and gave us a private tour to his leather workshop. His workshop consisted of small rooms filled with piles and piles of leather and all sorts of machinery and tools.

I had a belt made with my initials on it (on the back). Stan got a bracelet made out of the leftover leather from the belt. Axl also got a bracelet made, and both had their initials stamped on them. Vanessa bought a gorgeous brown leather jacket, a purse and funky belt. And last but not least, l found a beautiful handmade ram-skin duffel bag in a cool green color. Enio explained that it takes him two full days to make the bag. It was expensive but will hopefully last for many, many years. I wanted to buy a leather jacket but as usual they didn't have anything my size.

We strolled across the Ponte Vecchio and made some selfies (like every other tourist). We had a nice lunch. Pasta for Vanessa, Axl and myself. Stan still has an aversion to ragù even though he ate it 3 times that week and loved it every time. Then we had our "grand finale gelato" before we headed to the airport.

21 Sep 01:50

Grave Sight

by Jade E. Davis

Dead people speak on screens every day. This fact blurs, in a sense, the distinction between who is dead and who is alive. The dead never rest and never go away; their images are always available to the living. We can use the dead to pursue transcendence — a heightened state of stimulation where the bodies of both the viewer and viewed recede. By viewing death in a state of infinite proximity that maintains infinite distance, the viewer can “other” it, categorize it as not their own even as they access its state of sublime oblivion. This is what death is, post-screens.

When the violent, painful deaths of historically marginalized people are featured in public as though everyone has a right to watch, their visibility seems to confirm the othering distance, as if they deserved oppression and suffering. The deaths delivered to us in digital spaces are marked by centuries of earlier societal biases and sanctioned killing — in ancient Rome, the killing of slaves (different social status and ethnic background) and Christians (religious difference); in Renaissance England, those violating the English Buggery Act of 1533 (different sexual orientation); in the United States, the Wilmington Massacre of 1898, the Tulsa Massacre of 1921, the Rosewood Massacre of 1923 (racial difference), to name a few. But the pain and death we see onscreen is not ultimately reserved only for the socially vulnerable. Eventually it will happen to everyone.

In 1978, Marshall McLuhan wrote in New York magazine that “death on TV is a form of fantasy.”

On television, violence is virtually the sole cause of death; it is only on soap operas, and then very rarely, that anyone dies of age or disease. But violence performs its death-dealing service quickly, and then the victim is whisked off camera. The connection of death to real people and real feelings is anonymous, clinical, and forgotten in the time it takes to spray on a new and longer-lasting deodorant. The fantasy violence on TV is a reminder that the violence of the real world is much motivated by people questing for lost identity.

Today, “television” is no longer tied to the television set or a dedicated TV industry. Onscreen pain and death still sustain viewers’ fantasies about violence, but with screens omnipresent, it is even easier for people to take in images of othered death to distract themselves from their own detachment. Consuming the pain of others as pleasure or entertainment brings on a sensory overload that allows us to forget our own pain, and this overload is now available on demand.

Because pain and death feed curiosity, they are reproduced across the internet for clicks. Contemporary calls for violence are tinged with the possibility they might appear onscreen. People look at and watch snippets of pain and murder, a seemingly endless supply of people at their moment of death, because they can. They watch because these snippets are part of the news or an imagined future history. They watch because they should “bear witness.” They watch because the snippets are there and there is nothing better to do. They watch for the sensual experience and then deny it.

Consuming the pain of others as pleasure or entertainment brings on a sensory overload that allows us to forget our own pain

Videodrome, David Cronenberg’s 1983 McLuhan-influenced sci-fi horror film, explores the consequences of the increasing intensity of screen stimuli. The film puts McLuhan’s theories into practice through Max, its protagonist, whose immersion in onscreen violence prefigures fears about screen obsession today. According to Professor O’Blivion, the movie’s McLuhan doppelgänger, the viewer’s innermost desires appear onscreen as high-definition visual stimuli: “The television screen has become the retina of the mind’s eye,” he declares. Can the same now be said of our phone screens?

The film takes as its starting point the technologically mediated alienation of self and detachment from reality that McLuhan called “amputation.” Amputation occurs when media extend parts of the human body to the point where they no longer matter or cannot be sensed. “In the physical stress of superstimulation of various kinds, the central nervous system acts to protect itself by a strategy of amputation or isolation of the offending organ, sense, or function,” McLuhan writes in Understanding Media.

While this amputation can seem like a spiritual transcendence, this is an illusion. In moments of technologically mediated rapture or pleasure — losing a day to binge watching a show, looking at foodporn, naturporn, spaceporn, pornporn, stuck in an endless refresh cycle on your favorite social network and websites — one is amputated, in McLuhan’s sense, from the body: “Such amplification is bearable by the nervous system only through numbness or blocking of perception,” he argues. The body stops existing as the medium of experience, and one gets lost in sensuality itself. The internet, too, offers this sort of sensuality with diminished bodily attachment — a sensuality processed mainly through the eyes. Digitization has allowed for the binge watching of everything, with increasing levels of intensity matched by increasing levels of self-amputation. The digital self becomes the whole self.

What is it like to be online, to exist on the screen, to be among the dead, to lose oneself in a transcendence that is indistinguishable from oblivion? Through Max’s experience in Videodrome, we can trace a four-part process that leads from a compulsive curiosity about the suffering and misfortune of others to a psychic space that mimics the death in the images themselves. As Max becomes absorbed by Videodrome, a broadcast that airs intense torture films on “secret airwaves,” the sex, pain, and death — of others and of the self — that it depicts become a constant hallucination that structures Max’s experience as simultaneous extension and amputation. In its insidious intensity, Videodrome prefigures the digital social media machine we now live with, where elements of the dark web seep into the mainstream indexed web.

screen-shot-2016-09-18-at-4-11-19-pm

When Harlan, Max’s assistant, first discovers Videodrome, he shows Max a 53-second video of a woman being tortured with a whip by two men in black. It’s reminiscent of the viral videos of teens fighting or being gang raped that circulate on social media. As Max watches it for the first time, we can see him being pulled into the screen, speaking little and shielding others from seeing it with a sheet of paper. His second viewing is different. His eyes are still riveted to the screen, but he can discuss it with Harlan without shielding the view. “You can’t take your eyes off it,” he tells him. “It’s so realistic.”

The implication is that Max is grooming himself to watch more by becoming more detached, and that desensitization does nothing to reduce the compulsion to watch. If anything, knowing that one can take in more content intensifies the compulsion. This moment epitomizes the first step toward oblivion: schadenfreude. This schadenfreude is addictive, because the afflictions of others can be affirming for ourselves. As psychologists Jaap W. Ouwerkerk and Yoka M. Wesseling argue in this report, “misfortunes happening to others provide an opportunity to protect or to enhance one’s self-view.” Schadenfreude pleases us because it makes us envy others less, as their paper argues. The rush of momentary contentedness soothes envy, a sort of loss of identity, without changing the situation. We need more to be okay. And we consume it without guilt, thinking, At least it wasn’t me.

If disturbing content no longer shocks, one can still get a charge out of fine-tuning one’s apathy

Schadenfreude can and does go viral. But after consuming enough suffering in this mode, viewers may find that schadenfreude no longer affirms or soothes. If “we live in overstimulated times,” as Nicki Brand, a talk-radio psychiatrist in Videodrome, puts it, then it is no surprise that Max would be driven to seek more intense viewing experiences. After all, in the media world he has created for himself, where he re-broadcasts “everything from soft-core pornography to hard-core violence,” more extreme content can be hard to uncover.

Seeking higher intensity stimuli triggers the next step on the path to oblivion: the conversion of extremity to divertissement. If disturbing content no longer shocks, one can still get a charge out of fine-tuning one’s apathy. Then the pleasure in consuming intense content is no longer dependent on imagining the other people suffering. Instead, images of pain and death become enjoyable in and of themselves, simply because they are a diversion from the everyday.

In Videodrome, Max’s world is defined by divertissements. It is his business — he curates material for television channels. “I care enough to give my viewers a harmless outlet for their fantasies and their frustrations,” he explains in justifying his programming. “As far as I am concerned, that’s a socially positive act.” This makes him like someone who redistributes violent content in social media today. At this stage, the pleasure from extreme content, the possibility it affords for transcendence, stems not from being shocked by it but from being able to share it. It is no longer enough to merely consume it.

Eventually the pursuit of distraction ceases to be an escape from something else or a way to affect other people and becomes a positive goal in its own right. As numbness takes hold, the need and search for something that can reawaken a throb of ecstasy and release into a calm nothingness rules. This is next step to oblivion: jouissance, an intense, ecstatic release that consolidates the detachment and heterogeneity of divertissements, bringing consummation to the constant consumption of disparate experiences.

Videodrome juxtaposes death with sexual arousal to evoke this next stage. When Max receives a Videodrome tape depicting Professor O’Blivion’s strangulation (suggesting O’Blivion has been dead all along yet alive onscreen), his executioner reveals herself as Nicki Brand, who begins to come on to Max through the TV. Her mouth fills the screen, and in a surreal sequence Max plunges his head directly through it. Nicki transitions from executioner to object of desire seamlessly.

Such a transition is not altogether different from viewers flipping through tabs or compiling various information flows through social streams: We experience such juxtapositions, and such conflations of divergent emotions and desires routinely. The image, the vicarious experience that will arrest us, that will shift us from divertissement to jouissance, depends on momentary moods and transient desires — the release that jouissance anticipates resists uniform reproduction. But the raw materials to bring jouissance into being are just a click away.

The pleasure from extreme content stems not from being shocked by it but from being able to share it. It is no longer enough to merely consume it

In Videodrome’s final scene, Max is reunited with Nicki, who is there to guide him toward freedom. She promises that it is possible to become “the new flesh” — the complete amputation of the body through Videodrome technology. “Don’t be afraid to let your body die,” she tells him and then disappears. His hand that had been slowly turning into a flesh gun throughout the second half of the film has completely transformed. He raises his hand/gun to his head and pulls the trigger. The film cuts to a television and guts spill from the screen. Then it cuts to a view of the room, and a fire burning in the middle of it. Max kneels in front of the fire and looks directly at the camera, the future audience. His hand/gun comes up to his head: “Long live the new flesh.” He closes his eyes and slightly smiles. There is the sound of a gunshot, and the screen goes black.

Max’s screen death remains unseen. The audience is left with an impression of it but not the actual footage. In its place are mediated memories of Max’s living body as it moved and occupied scenes throughout the film. He is the new flesh. The images onscreen are not just his analogue; they are him. He is with Nicki and Professor O’Blivion, a being experienced through the images and clips captured during his time as the old flesh. This is the final step toward oblivion: Absorption. I am a part of this thing. In my consuming it, it has consumed me. It is new life. Absorption is the point where autoplay is not just engaged; it is vital.

Videodrome forces viewers to partake in the search for pleasure through the screen just as Max does. I think this is why when I’ve asked people I’ve watched it with if they enjoyed it, they always say they are unsure.

I get a similar response when I ask people about social media.

What I find most confusing, or comforting, about the internet today is that we assume that it consists only of what becomes popular and ends up on all our screens, be it kittens or death. Perhaps we want to continue to deny that humans have always done horrible, unspeakable things to each other while still liking kittens. Because we weren’t able to see and share it, we could deny its normality. Today, these things aren’t happening in their own isolated physical worlds. The internet lets people connect across horror for shock value, pleasure, or diversion.

Onscreen, we watch the same things on repeat until they lose their specificity. When the clinical-ness of death that McLuhan hinted at is realized on modern screens, viewers don’t see themselves reflected; instead the dead become nameless objects. In the beginning they are named. Slowly they move to being defined statistically by their characteristics. Finally they become part of a series of hashtags defining the same problem over and over, stuck in a loop of content.

I don’t believe humans are necessarily sadistic by nature. However, we do seem to be naturally curious and sensual. Images of torture and pain can give us a sense of control in hopeless situations. Viewing pain and death online allows viewers to ignore the fact that their own pain amounts to an emptiness and a loss of identity. This visibility narrows rather than expands the human panorama. Even as society becomes saturated with screens and the apparent accessibility of others’ lives, we remain oblivious to how the people on the other side of the screen are just humans too, searching for their own identity, belonging, and divertissement. Ignoring that won’t keep us from crossing over to that side ourselves.

21 Sep 01:50

UPS and its customers are slaves of its technology

by Josh Bernoff

UPS has the information about customers, locations, and shipments to be an amazing leader in customer experience (CX). It has the people, devices, and bar codes to turn the Internet of Things — of packages — into an artificially intelligent engine for customer delight. But based on my experience, UPS is the slave, not the master, … Continued

The post UPS and its customers are slaves of its technology appeared first on without bullshit.

21 Sep 01:50

The Transit Pulse of London’s Tube

by Sandy James Planner

tubeheartbeat-3

This article in Forbes Magazine describes the creation of a data visualization called Tube Heartbeat. Produced by Oliver O’Brien it shows the movement of London England’s transit passengers as they move around the 268 tube stations on 11 lines. The images are updated in fifteen minute intervals, showing how up to 4.8 million passengers a day use the system.

We already use analogies like arterials for the road network-the pulsing of the volume of passengers using the London tube  network  looks very organic, confirming that public transportation is indeed the heart of a city.


21 Sep 01:49

TFSA Check

The TFSA is a savings account for Canadians that was introduced in 2009.

As a quick check I wanted to see how much or little my TFSA had changed against what it should be. That meant a double check of how much room I had in the TFSA each year. So this is a quick cacluation the theoretical case: that you are able to invest the maximum amount each year, at the beginning of the year and get 5% return (after fees) on that.

Year Maximum Total invested Compounded
2009 $5,000.00 $5,000.00 $5,250.00
2010 $5,000.00 $10,000.00 $10,762.50
2011 $5,000.00 $15,000.00 $16,550.63
2012 $5,000.00 $20,000.00 $22,628.16
2013 $5,500.00 $25,500.00 $29,534.56
2014 $5,500.00 $31,000.00 $36,786.29
2015 $10,000.00 $41,000.00 $49,125.61
2016 $5,500.00 $46,500.00 $57,356.89

Which always raises the question for me of what is a reasonable rate to calculate at these days. It always used to be 10%, but that's very hard to get these days. Since 2006 the annualized return on the S&P 500 is 5.158% for example. Perhaps 5% represents too conversative a number.

21 Sep 01:48

Twitter Favorites: [camcavers] @neil21 @wisemonkeysblog seriously, go to Edmonton or Calgary; rents are cheaper and they’re a wasteland of shitty chain restaurants

Cam Cavers @camcavers
@neil21 @
21 Sep 01:48

Mastering Software Development in R

Today I’m happy to announce that we’re launching a new specialization on Coursera titled Mastering Software Development in R. This is a 5-course sequence developed with Sean Kross and Brooke Anderson.

This sequence differs from our previous Data Science Specialization because it focuses primarily on using R for developing software. We’ve found that as the field of data science evolves, it is becoming ever more clear that software development skills are essential for producing useful data science results and products. In addition, there is a tremendous need for tooling in the data science universe and we want to train people to build those tools.

The first course, The R Programming Environment, launches today. In the following months, we will launch the remaining courses:

  • Advanced R Programming
  • Building R Packages
  • Building Data Visualization Tools

In addition to the course, we have a companion textbook that goes along with the sequence. The book is available from Leanpub and is currently in progress (if you get the book now, you will receive free updates as they are available). We will be releaseing new chapters of the book alongside the launches of the other courses in the sequence.

21 Sep 01:47

Fashion Police and Grammar Police

mkalus shared this story from xkcd.com.

* Mad about jorts
21 Sep 01:45

Nat at Interesting

by russell davies

IMG_1345

It was a brilliant talk, now it's a brilliant blog post. About flyknit. Thanks Nat!

21 Sep 01:45

Q3 Squad Goals Roundup, Q4 Proposals

by Rob Campbell

A few years ago, around this time in September I’d have to write some emails with subject lines like the one above this post. It was always a teeth-gnashing exercise in frustration that made me question the rightness of a universe where difficult engineering tasks needed to be broken up into easily-digestible, 3-month chunks, then further sub-divided and portioned into human-sized portions. But we did it anyway and we put on a stern face and we got through it. Yes we did.

It’s still somewhat useful to think in those terms, especially as we are tooling up for winter where Deb and I get to work on our projects in earnest. My todo lists have fewer things like, “DRIVE TRUCK” and “LIFT OBJECTS” on it and more things like “Bend timeline” and “Make this character do something amazing”. It’s way better this way.

The past 3 months we’ve been securing our place and getting everything setup. We’re largely finished with only a few bits of trim and paint to call the whole thing done. This is the first week I’ve had without any significant physical labor on it, and let me tell you, that feels solidly alright. I’d say we hit our goals for this quarter and came out a few weeks ahead. I still have a few boxes in the basement that I’m going to call carry-over for next Q.

sidebar

This weekend we got to watch Kill Bill vol 1 on Bluray. It’s been so long I’d forgotten what a bluray disc looks and sounds like. It was incredible.

Queue 4

The next few months are going to look a lot like me being plunked in front of a keyboard and churning out stuff. NaNoWriMo is coming up in November and that’s what started this whole mess a couple of years ago. I’m considering doing it again, but with a large chunk of Book 3 already written but in need of work, that might mean churning out a blob of Book 4. I have another novella-sized thing I want to finish, but it’s been simmering on the back burner for so long that it feels like a distraction at this point. I don’t necessarily want to delay The Real Work, though it is set in the same universe as the main books. And then there’s this other story I’d love to write… Maybe, maybe.

secret message

If you’ve been paying attention to my twitters, you might have seen me hinting at a short story that’ll be coming out soon. I’m excited about that because it was a lot of fun to write and I think the larger book is going to be neat and I got to meet some great writers. If you’d like a taste of what that might look like, check out:

(Amazon US | Canada)

There are some great stories in there.

They have a website too! Check out https://scifiexplorations.com and sign up for their newsletter if you’re into that kind of thing. There are free books and deals and news about upcoming projects (maybe even the one I keep hinting at, idk).

bonus materials

Did you know Nick Cave and the Bad Seeds have a new album out, just in time for winter? It’s true. In an hour, the people from Olympus are going to announce their new camera at Photokina that you won’t be able to buy for 6 months. They’ve been “leaking” teaser images all last week and that’s fun for a gear-obsessed guy like myself. Exciting times.

21 Sep 01:44

Google Photos Introduces Movie Concepts

by Federico Viticci

In addition to improvements for sharing between users, Google has announced a new feature for Google Photos dubbed 'movie concepts'. Automatically generated like the service's previous slideshows and Assistant creations, movie concepts are based on "creative concepts" – themes found in your photos that go beyond recent uploads.

As Google writes:

We’re also upping our game when it comes to automatic creations. Google Photos has always made movies for you using your recently uploaded photos. Now we’re going further, with new movies that are based on creative concepts — the kinds of movies you might make yourself, if you just had the time. And they’re not only limited to your most recent uploads.

And:

Look out for a concept to commemorate the good times from this summer, and another one for formal events like weddings. And you don’t need to do a thing — these movies get made automatically for you.

Here's an example of a concept created by Google Photos:

Casey Newton, writing for The Verge, has more details:

Tim Novikoff, who joined Google last year when it acquired his video-editing company, Fly Labs, said the feature takes advantage of Google’s advancements in deep learning and computer vision. The idea, he said, was "let’s leverage this to make movies that are emotionally powerful — that make your really smile, or even make you cry and reminisce and show your family."

More concept movies are planned. "You can imagine where this goes," Novikoff said. "Christmas, Halloween, Thanksgiving, Little League highlights, dance recitals. All the things that people do, we can make special movies around them."

The new feature comes less than a week after the launch of iOS 10, which includes Memories – a feature of Apple's Photos app that creates personalized movies based on location, dates, and people recognized in your photo library. From Google's description and Novikoff's comments, it sounds like movie concepts will be more advanced than iOS' automated creations, but we'll have to test them in practice and see if the promise holds up. I'm curious to compare Apple's Memories to Google Photos' concepts.

→ Source: googleblog.blogspot.it

20 Sep 18:54

iPhone 7 Reviewed: Stunning and ‘Close to Perfection’

by Evan Selleck
For many people out there, September means the arrival of a new iPhone. For many others, it just means another device gets compared to the other flagship Android-based devices already available in the market. Continue reading →
20 Sep 18:53

Waterloo’s Thalmic Labs raises $120 million, plans to release new products soon

by Igor Bonifacic

Thalmic Labs, the Waterloo-based behind the Myo gesture armband, announced today it has raised $120 million USD in Series B funding from Intel Capital, Fidelity Investments Canada and the Amazon Alexa Fund.

The funding news follows one week after Thalmic said it had opened a new office in San Francisco, California and hired Tara Kriese, the former head virtual reality marketing at Samsung, to take on the role of chief marketing officer.

According to TechCrunch, the new funding is earmarked toward helping Thalmic develop new products.

Myo, the company’s first and only product, has been available to purchase since 2014. When asked by TechCrunch‘s Darrell Etherington what products the company plans to release in the future, Thalmic Labs declined to share specific plans, instead saying it will have news to “share soon”.

To date, Thalmic has raised $135-million in venture capital funding.

20 Sep 18:53

Gears of War 4: How a Canadian studio took ownership of one of Microsoft’s biggest franchises and made it its own

by Igor Bonifacic

“I was a coach without his team,” says The Coalition’s Rod Fergusson, when I ask him about his time at Irrational Games.

Fergusson came to the Boston-based studio back in 2012 to help the team there close out development on Bioshock Infinite, the sequel to the immensely popular 2007 first person shooter Bioshock. Penned by series creator Ken Levine, Infinite had a notoriously difficult five-year development cycle. 2K Games, Infinite’s publisher, hired Fergusson because of his reputation as a closer, a producer capable of delivering a game on time and within budget.

Gears of War 4

However, Fergusson, now in his late 40s and best known for his work on the Gears of War franchise, admits that at the time he wasn’t sure he could get the job done. At Epic, the North Carolina-based studio where Gears of War was conceived, he had one of the most talented development teams in the video game industry behind him.

“As a producer at Epic, I had amazing support,” he says. “If I dropped the ball, I had really talented leads like Chris Perna, Ray Davis and Cliff Bleszinski to pick me up. When I went to Irrational, I didn’t know if I could do it without my old team behind me.”

But Fergusson and the talented team at Irrational did deliver. When Bioshock Infinite finally came out on March 26th, 2013, it garnered both critical and popular acclaim; to date, the game has sold more than 11 million copies.

gears4-2

When Fergusson announced his departure from Irrational shortly after Infinite shipped, industry onlookers didn’t have to wait long to find out where he had landed.

On January 27th, 2014, Microsoft announced it had acquired the rights to Gears of War from Epic, and that it had hired Fergusson to oversee the creation of the franchise’s next chapter, Gears of War 4.

In game design, there are few less enviable scenarios than development hell, but Fergusson says he came into The Coalition with some of the same concerns he had going into his job at Irrational. Primarily, he wasn’t sure he could make another Gears of War game without the team he had at Epic.

“At Epic, I never had to say, ‘Is that Gears?’ Here, we had to test ourselves to see whether what we were building was Gears,” he says.

It might seem like a strange question to keep asking oneself, but Fergusson’s concerns were well-founded.

gears4-1

Set to release on October 11th, Gears of War 4 is the second game in the franchise developed outside of Epic. The first, 2013’s Gears of War: Judgement, created by Warsaw, Poland-based People Can Fly, was met with a lukewarm response from fans upon release, and marked a downturn for the once generation-defining franchise.

Prior to release, Judgement looked like it had a lot going for it. While not a major commercial success, People Can Fly’s previous game, Bulletstorm, was praised by critics and players alike for its inventive gameplay. In crafting the story for Judgement, the studio also had the help of former Grantland writer Tom Bissell. But for a number of reasons, the game didn’t resonate with the franchise’s core audience.

When it acquired the rights to Gears from Epic, Microsoft tasked The Coalition, formerly known as Black Tusk Studios, to bring the franchise to its new generation of Xbox One gaming hardware.

gears4-7

Besides Gears of War: Ultimate Edition, a remaster of the original game, which the team at The Coalition made as a way to learn what makes a Gears game tick, most of the 200 plus person studio had not worked on a Gears game prior to Gears 4.

For obvious reasons, Microsoft didn’t want a repeat of Judgement. There’s just too much riding on the game’s success this time, which is why it brought in Fergusson to try and catch lightning in a bottle a second time. Microsoft will find out if it made the right move in about a month’s time, but it’s clear talking to Fergusson this is a game he’s proud of, and that most of his fears were unfounded.

“I went into this thinking how are we going to create this game without the people who were so fundamental to making the experience in the first place,” says Fergusson. “But what you see is smart, talented and passionate individuals rise to the challenge and they eventually come to own their own piece of it.”

He adds, “Is it exactly what we would have made at Epic? No, not even close. I assure you we would have an entirely different type of game, but is it a Gears game that I’m very proud of? Yes. Absolutely. I think it’s one of the better Gears games.”

Fergusson says a big part of the reason he thinks Gears 4 is a success is the predominantly Canadian development team that helped make it.

gears4-5

“To me, the ability to successfully transition to The Coalition is something I can attribute to the studio being Canadian,” he says. “At its core, The Coalition is a Canadian studio not because of geography, but because of the sensibilities of the people that work here. They’re genuine and caring. It sounds stereotypical — the nice Canadian thing — but it is true in a lot of ways. I think what makes the studio such a magnet for international talent is that it’s really easy to fit in here; it’s easy to come together and work in a collaborative way.”

Having played Gears of War 4 for a number of hours last week, I’m inclined to agree with his assessment of the game. What starts off as a familiar experience quickly shows a number of smart and thoughtful additions to the core Gears of War gameplay experience.

Enemy design, for example, was one standout. Partway through its campaign, Gears of War 4 introduces enemies called Pouncers. These large quadrupedal creatures jump from cover to cover, shooting deadly quills as they move. One’s initial reaction is to engage them from a distance, but their tough shell means the player probably won’t have enough ammunition to take on more than one.

The smarter way to deal with them is to bait into a melee attack. A well-timed strike from the Lancer’s chainsaw bayonet will eviscerate the creature, but mess up and suddenly your character is stuck in a life-or-death QTE sequence. A lot of the other enemies featured throughout the game reward this type of high risk, high reward play.

gears4-4

Matt Searcy, the game’s lead campaign designer and one of the individuals Fergusson says came to own his role, says the team wanted to respect the heritage of Gears.

“I think people are going to find that, yeah, it’s a Gears of War game, but I also think players are going to be surprised by how many little new things are in the game, whether it’s the story, the characters, the weapons, the way that we reimagined horde mode,” he says. “When you start playing it, you begin to find a bunch of new things, and that’s what is going to surprise people.”

Strangely, it’s that reverence for what made Gears great in the first place that has helped make Gears of War 4 into a potential sleeper hit. For one of the biggest budget titles set to come out this fall, excitement for Gears of War 4 has been unusually subdued, a fact Searcy attributes to the challenge of taking a franchise into maturity.

“When Gears of War one came out, it was new and it was fresh. This was something that people hadn’t quite seen before, and that was a long time ago. That was almost a decade ago. A lot has happened since then,” he says.

gears4-8

In fact, Searcy says his biggest fear is this game he spent two-and-a-half years working on not resonating with longtime fans of the series.

“It might sound weirdly unambitious, but my worst fear would be Gears of War fans not liking it. There’s this passionate community out there that loves this franchise’s characters, mechanics and multiplayer game modes,” says Searcy.

“You can’t take their emotional investment in a franchise for granted, and so even though we did things differently, we spent a lot of time and effort building something that we thought would resonate with Gears of Wars fans.”

He and the rest of the team will out what the Gears of War faithful think of their attempt on October 11th. Until then, there’s still work to do.

“The truth is that as a game developer all you see in the final months of a project are the things you wish you could make better,” says Searcy. “The final push this month is all about how many of those thousands of little things can we make awesome.”

Related: This Week in Gaming: Gears of War 4’s Canadian-developed homecoming

20 Sep 18:53

Is this what the Pixel XL will look like?

by Igor Bonifacic

With the iPhone 7 launch firmly behind us, there’s just one more major phone announcement before the end of the year. At some point between now and the end of 2016, Google will announce its new lineup smartphones.

This time around, Google is reportedly planning to do things differently. Not only is the company expected to drop the Nexus name in favour of its Pixel tablet branding, stock Android may also soon be a thing of the past, according to reports from Android Central.

In terms of a specific release, Android Police is reporting that Google will unveil the Pixel and Pixel XL on October 4th.

pixel-xl-1

In the meantime, TechDroider has created renders of Pixel XL based on everything we’ve heard about the device up to this point. The Pixel XL is expected to ship with a 5.5-inch QHD display, 4GB of RAM, Snapdragon 821 processor and 32GB of storage.

What do you think of the renders? Tell us in the comment section below.

Related: Leaked photos reveal design of HTC’s Nexus Marlin and Sailfish

20 Sep 18:53

Samsung Note 7 issues caused by rush to compete with ‘dull iPhone,’ says report

by Jessica Vomiero

Samsung’s Note 7 crisis stems from a rush to compete with Apple, according to a report released by Bloomberg,

After discovering that the iPhone 7 would include mainly incremental upgrades rather than major innovations, Samsung supposedly accelerated the launch of the Note 7 in an effort to lure consumers away from the upcoming iPhone.

Bloomberg reports that senior leadership at Samsung pushed suppliers to meet tighter deadlines, despite significant new features. The Note 7 features a high resolution screen, iris scanning technology, and fast charging batteries among other upgrades.

Reports of the Note 7’s batteries bursting into flames and overheating surfaced online just days after the phone’s launch. By the end of the month, dozens of phones had already proven fire hazards. Before consumers knew it, Samsung’s mobile chief D.J. Koh had committed to recall all 2.5 million shipped Note 7 devices.

Bloomberg reveals that the source of Samsung’s battery problems can be traced back more than a year. During the development of the Note 7, Samsung faced decreased sales as a result of a saturated market as well as intensified competition with Apple.

Essentially, Samsung gave the Note 7 a 3500mAh battery rather than the 3000mAh featured in the previous model supplied by Samsung SDI Co. Originally, it was assumed that an error in production put pressure on the plates within the battery cells, bringing negative and positive poles into contact. 

Later on however, Samsung eventually elaborated, stating that the phone’s battery was slightly too big for its compartment, and that the tight space pinched the battery, causing a short circuit.

At the end of the day, Samsung will pay over $2 billion for the recall of over 2 million devices and has lost $26 billion in market value. The quick and dramatic response however, might be the first step in regaining the consumer’s trust.

The company has resumed sales in South Korea, but has given no word on when global sales of the Note 7 will resume.

Related: New Note 7 model will have green battery indicator to tell users its’ safe to use

SourceBloomberg
20 Sep 18:53

Twitter now lets you express more in 140 characters

by Patrick O'Rourke

We knew these changes were coming to Twitter, but according to the social media platform, they have finally arrived.

Soon, when replying to a tweet ‘@names’ no longer count towards the platform’s 140-character count limit. This may sound like a minor changes, but sometimes having just a few more characters can make a significant difference regarding the amount of content in a tweet. While all the other changes to Twitter’s character count mentioned in this story launch today, the @names shift won’t hit the service until a few weeks from now.

Similar to the @names shift, various types of media, including photos, GIFs, videos, polls and quote tweets, likewise no longer count towards Twitter’s character limit. The social media platform is also enabling the ability to retweet and quote tweet your own posts, allowing users to resurface older content they feel went unnoticed.

Perhaps the most significant change, however, is the removal of the ‘.@’ command, a workaround Twitter users have been using for users to ensure direct, but public messages, are seen by all of their followers. Now, the ‘.’ is no longer necessary to ensure all followers see a public conversation.

“These updates come in response to users wanting more photos, more videos and more conversation on Twitter,” said Rory Capern, managing director of Twitter Canada. “Twitter is becoming an increasingly visual platform but at the same time, brevity and velocity are still at its core. By allowing more attachments while maintaining the 140 character count for text, we’re giving users more possibility and potential in the Tweets they send.”

While Twitter announces these minor but platform altering changes back in May, the service says that they’re finally rolling out today, starting at 1:00p.m. EST.

19 Sep 01:16

Richard's mocha and my lunch at Take 5 added as a favorite.

by jenniferghelardini
jenniferghelardini added this as a favorite.

Richard's mocha and my lunch at Take 5

19 Sep 01:16

Twitter Favorites: [jfgroves] But when our Chief Statistician resigns under the Liberals over "lack of independence" @AaronWherry...you act like it's a joke.

John Groves @jfgroves
But when our Chief Statistician resigns under the Liberals over "lack of independence" @AaronWherry...you act like it's a joke.
19 Sep 00:52

Twitter Favorites: [susanthesquark] The second chapter of my microservices book was turned into a short ebook. Get it for free from @OReillyMedia here: https://t.co/a1AQjQmu5z

Susan Fowler @susanthesquark
The second chapter of my microservices book was turned into a short ebook. Get it for free from @OReillyMedia here: oreilly.com/programming/fr…
19 Sep 00:52

Twitter Favorites: [skinnylatte] I’m in New York. Was a block away from the blast. I am ok!

Adrianna Tan @skinnylatte
I’m in New York. Was a block away from the blast. I am ok!
19 Sep 00:52

Twitter Favorites: [bmann] Thanks to @EndiroCoffee for finding me on Twitter. First fancy coffee in Kampala https://t.co/h6zh2QzhMD

Boris Mann @bmann
Thanks to @EndiroCoffee for finding me on Twitter. First fancy coffee in Kampala pic.twitter.com/h6zh2QzhMD
19 Sep 00:47

Recommended on Medium: Well in. There is so much you can experience in Kampala if only time was your best ally.

Then, have a taste of the savory Street foods. Rolex is a personal favorite, mark you, it’s not a watch back here; it’s a combination of…

Continue reading on »

19 Sep 00:46

Would a backpack or cargo rack be better for commuting? [duplicate]

by npsantini

This question already has an answer here:

Right now I use a backpack to hold all of my supplies including spare tubes, pump, patch kits, tools, my change of clothes for work, etc.

This is the backpack I use:

Adidas Pace Backpack

It's about as comfortable as a backpack can get without getting into the hiking backpacks with frames. Altogether I would say it weighs no more than 10 lbs max. The muscles in my back get slightly irritated during my commute.

Would it be more comfortable to use a rear cargo rack on my bike instead? Will adding more weight to the bike change how the bike rides and feels?

EDIT: After doing some research I came across this article that explains the different methods of carrying your gear on commutes and how it affects your body. It's worth a look.

EDIT #2: Having tried both for a couple of weeks now, I can say that (for me personally) the backpack is the better way to go given the relatively light weight I have to carry.

If you do use a backpack, make sure that the straps are tightened enough so that it's positioned higher up on your back and to the point to where there is little to no movement on your back. This makes a world of difference when it comes to comfort.

19 Sep 00:46

What I Learned While Building an App for the Canvas Learning Management System

by Jon Udell

Life takes strange turns. I’m connected to the ed-tech world by way of Gardner Campbell, Jim Groom, and Mike Caulfield. They are fierce critics of the academy’s embrace of the Learning Management System (LMS) and are among the leaders of an indie-web movement that arose in opposition to it. So it was odd to find myself working on an app that would enable my company’s product, the Hypothes.is web/PDF annotator, to plug into what’s become the leading LMS, Instructure’s Canvas.

I’m not an educator, and I haven’t been a student since long before the advent of the LMS, so my only knowledge of it was second-hand. Now I can report a first-hand experience, albeit that of a developer building an LMS app, not that of a student or a teacher.

What I learned surprised me in a couple of ways. I’ve found Canvas to be less draconian than I’d been led to expect. More broadly, the LMS ecosystem that’s emerged — based on a standard called Learning Tools Interoperability (LTI), now supported by all the LMS systems — led me to an insight about how the same approach could help unify the emerging ecosystem of annotation systems. Even more broadly, all this has prompted me to reflect on how the modern web platform is both more standardized and more balkanized than ever before.

But first things first. Our Canvas app began with this request from teachers: “How can we enable students to use Hypothes.is to annotate the PDF files we upload to our courses?” There wasn’t any obvious way to integrate our tool into the native Canvas PDF viewer. That left two options. We could perhaps create a plugin, internal to Canvas, based on Hypothes.is and the JavaScript component (Mozilla’s PDF.js) we and others use to convert PDF files into web pages. Or we could create an LTI app that delivers that combo as a service running — like all LTI apps — outside Canvas. We soon found that the first option doesn’t really exist. Canvas is an open source product, but the vast majority of schools use Instructure’s hosted service. Canvas has a plugin mechanism but there seems to be no practical way to use it. I don’t know about other LMSs (yet) but if you want to integrate with Canvas, you’re going to build an app that’s launched from Canvas, runs in a Canvas page, and communicates with Canvas using the standard LTI protocol and (optionally) the Canvas API.

Working out how to do that was a challenge. But with lots of help from ed-tech friends and associates as well as from Instructure, we came up with a nice solution. A teacher who wants to base an assignment on group annotation of a PDF file or a web page adds our LTI app to a course. The app displays a list of the PDFs in the Files area of the course. The teacher selects one of those, or provides the URL of a web page to annotate, then completes the assignment in the usual way by adding a description, setting a date, and defining the grading method if participation will be graded. When the student clicks the assignment link, the PDF or web page shows up in a Canvas page with the Hypothes.is annotator active. The student logs into Hypothes.is, switches to a Hypothes.is private group (if the teacher created one for the course), engages with the document and with other students in the annotation layer, and at some point submits the assignment. What the teacher sees then, in a Canvas tool called Speed Grader, on a per-student basis, is an export of document-linked conversation threads involving that student.

The documents that host those conversations can live anywhere on the web. And the conversations are wide open too. Does the teacher engage with students? Do students engage with one another? Does conversation address predefined questions or happen organically? Do tag conventions govern how annotations cluster within or across documents? Nothing in Hypothes.is dictates any such policies, and nothing in Canvas does either.

Maybe the LMS distorts or impedes learning, I don’t know, I’m not an educator. What I can say is that, from my perspective, Canvas just looks like a content management system that brings groups and documents together in a particular context called a course. That context can be enhanced by external tools, like ours, that enable interaction not only among those groups and documents but also globally. A course might formally enroll a small group of students, but as independent Hypothes.is users they can also interact DS106-style with Hypothes.is users and groups anywhere. The teacher can focus on conversations that involve enrolled students, or zoom out to consider a wider scope. To me, at least, this doesn’t feel like a walled garden. And I credit LTI for that.

The app I’ve written is a thin layer of glue between two components: Canvas and Hypothes.is. LTI defines how they interact, and I’d be lying if I said it was easy to figure out to get our app to launch inside Canvas and respond back to it. But I didn’t need to be an HTTP, HTML, CSS, JavaScript, or Python wizard to get the job done. And that’s fortunate because I’m not one. I just know enough about these technologies to be able to build basic web apps, much like ones I was able to build 20 years ago when the web first became a software platform. The magic for me was always about what simple web apps can do when connected to the networked flow of information among people and computers. My Canvas experience reminded me that we can still tap into that magic.

Why did I need to be reminded? Because while the web’s foundation is stronger than ever, the layers being built on it — so-called frameworks, with names like Angular and Ember (in the browser), Rails and Pyramid (on the server) — are the province of experts. These frameworks help with common tasks — identifying users, managing interaction with them, storing their data — so developers can focus on what their apps do specially. That’s a good and necessary thing when the software is complex, and when it’s written by people who build complex software for a living.

But lots of useful software isn’t that complex, and isn’t written by people who do that for a living. Before the web came along, plenty got built on Lotus 1-2-3, Excel, dBase, and FoxPro, much of it by information workers who weren’t primarily doing that for a living. The early web had that same feel but with an astonishing twist: global connectivity. With only modest programming skill I could, and did, build software that participated in a networked flow of information among people and computers. That was possible for two reasons. First, with HTML and JavaScript (no CSS yet) I could deliver a basic user interface to anyone, anywhere, on any kind of computer. Second, with HTTP I could connect that user interface to components and databases all around the web. Those components and databases were called web sites by the people who viewed them through the lens of the browser. But for me they were also software services. Through the lens of a network-savvy programming language (it was Perl, at the time) the web looked like a library of software modules, and URLs looked like the API (application programming interface) to that library.

If I had to write a Canvas plugin I’d have needed to learn a fair bit about its framework, called Rails, and about Ruby, the language in which that framework is written. And that hard-won knowledge would not have transferred to another LMS built on a different framework and written in a different language. Happily LTI spared me from that fate. I didn’t need to learn that stuff. When our app moves to another LMS it’ll need to know how to pull PDF files out of that other system. And that other system might not yet support all the LTI machinery required for two-way communication. But assuming it does, the app will do exactly what it does now — launch in response to an “API call” (aka URL), deliver a “component” (an annotation-enabled document) — in exactly the same way.

Importantly I wasn’t just spared a deep dive into Rails, the server framework that powers Canvas. I was also spared a deep dive into Angular, the JavaScript framework that powers the Hypothes.is client. That’s because our browser-based app can work as a pluggable component. It’s easy to embed Hypothesis in web pages and not much harder to do the same for PDFs displayed in the browser. All I had to do was the plumbing. I wish that had been easier than it was. But it was doable with modest and general skills. That makes the job accessible to people without elite and specific skills. How many more such people are there? Ten times? A hundred? The force multiplier, whatever it may be, increases the likelihood that useful combinations of software components will find their way into learning environments.

All this brings me back to Hypothes.is, and to the annotation ecosystem that we envision, promote, and expect to participate in. The W3C Web Annotation Working Group is defining standard ways to represent and exchange annotations, so that different kinds of annotation clients and servers can work together as do different kinds of email clients and email servers, or browsers and web servers. Because Hypothes.is implements early variants of those soon-to-be-formalized annotation standards, I’ve been able to do lots of useful integration work. Much of it entails querying our service for annotation data and then filtering, transforming, or cross-linking it. That requires only basic web data wrangling. Some of the work entails injection of that data into web pages. That requires only basic web app development. But until recently I didn’t see a way to democratize the ability to extend the Hypothes.is client.

Here’s a example of the kind of thing I want to be able to do and, more importantly, that I want others to be able to do. Like other social systems we offer tags as a principal way to organize data sets. In Hypothes.is you can use tags to keep track of documents as well as annotations linked to those documents. The tags are freeform. We remember and prompt with the tags you’ve used recently, but there are no rules, you can make up whatever tags you want. That’s great for casual use. If you need a bit more rigor, it’s possible to agree with your collaborators on a restricted set of tags that define key facets of the data you jointly create. But pretty soon you find yourself wishing for more control. You want to define specific lists of terms available in specific contexts for specific purposes.

Hypothes.is uses the Angular framework, as I’ve said. It also relies on a set of components that work only in that framework. One of those, called ngTagsInput, is the tag editor used in Hypothes.is. The good news is that it handles basic tagging quite well, and our developers didn’t need to build that capability, they just plugged it in. The bad news is that in order to do any meaningful work with ngTagsInput, you’d need to learn a lot about it, about how it works within the Angular framework, and about Angular itself. That hard-won knowledge won’t transfer to another JavaScript framework, nor will what you build using that knowledge transfer to another web client built on another framework. A component built in Angular won’t work in Ember just as a component built for Windows won’t work on the Mac.

With any web-based technology there’s always a way to get your foot in the door. In this case, I found a way to hook into ngTagsInput at the point where it asks for a list of terms to fill its picklist. In the Hypothes.is client, that list is kept locally in your browser and contains the tags you’ve used recently. It only required minor surgery to redirect ngTagsInput to a web-based list. That delivered two benefits. The list was controlled, so there was no way to create an invalid tag. And it was shared, so you could synchronize a group on the same list of controlled tags.

A prototype based on that idea has helped some Hypothes.is users manage annotations with shared tag namespaces. But others require deeper customization. Scientific users, in particular, spend increasing time and effort annotating documents, extracting structured information from them, and classifying both the documents and the annotations. For one of them, it wasn’t enough to connect ngTagsInput to a web-based list of terms. People need to see context wrapped around those terms in order to know which ones to pick. That context was available on the server, but there was no way to present it in ngTagsInput. Cracking that component open and working out how to extend it to meet this requirement is a job for an expert. You’d need a different expert to do the same thing for ngTagsInput’s counterpart in a different JavaScript framework. That doesn’t bode well if you want to end up with annotation ecosystem made of standard parts.

So, channeling Douglas Hofstadter, I wondered: “What’s the LTI of annotation?” The answer I came up with, in another prototype, was a way to embed a simple web application in the body of an annotation. Just as my LTI app is launched in the context of a Canvas course, with knowledge of the students and resources in that course as well as API access to both Canvas and to the global network of people and information, so with this little web app. It’s launched in the context of an annotation, with knowledge of the properties of that annotation (document URL, quote, comment, replies, tags) and with API access to both Hypothes.is and to the same global network of people and information. Just as my LTI app requires only basic web development knowledge and ability, so with this annotation app. You don’t need to be an expert to create something useful in this environment. And the thing you do could transfer to another standards-based annotation environment.

There’s nothing new here. We’ve had all these capabilities for 20 years. Trends in modern web software development pile on layers of abstraction and push us toward specialization and make it harder to see the engine under the hood that that runs everything. But if you lift the hood you’ll see that the engine is still there, humming along more smoothly than ever. One popular JavaScript framework, called jQuery, was once widely used mainly to paper over browsers’ incompatible implementations of HTML, JavaScript, CSS, and an underlying technology called the Document Object Model. jQuery is falling into disuse because modern browsers have converged remarkably well on those web standards. Will Angular and Ember and the rest likewise converge on a common system of components? A common framework, even? I hope so; opinions differ; if it does happen it won’t be soon.

Meanwhile Web client apps, in fierce competition with one another and with native mobile apps, will continue to require elite developers who commit to non-portable frameworks. Fair enough. But that doesn’t mean we have to lock out the much larger population of workaday developers who command basic web development skills and can use them to create useful software that works everywhere. We once called Perl the duct tape of the Internet. With a little knowledge of it, you could do a lot. It’s easy to regard that as an era of lost innocence. But a little knowledge of our current flavors of duct tape can still enable many of us to do a lot, if systems are built to allow and encourage that. The LTI ecosystem does. Will the annotation ecosystem follow suit?


19 Sep 00:45

Talking Shop

by Eugene Wallingford

a photo of the Blueridge Orchard, visited by cyclists on the Cedar Valley Farm Ride

I agree with W.H. Auden:

Who on earth invented the silly convention that it is boring or impolite to talk shop? Nothing is more interesting to listen to, especially if the shop is not one's own.

My wife went on a forty-mile bike ride this morning, a fundraiser for the Cedar Valley Bicycle Collective, which visited three local farms. At those stops, I had the great fortune to listen to folks on all three farms talk shop. We learned about making ice cream and woodcarving at Three Pines Farm. We learned about selecting, growing, and picking apples -- and the damage hail and bugs can do -- at Blueridge Orchard. And the owner of the Fitkin Popcorn Farm talked about the popcorn business. He showed us the machines they use to sort the corn out of the field, first by size and then by density. He also talked about planting fields, harvesting the corn, and selling the product nationally. I even learned that we can pop the corn while it's still on the ears! (This will happen in my house very soon.)

I love to listen to people talk shop. In unguarded moments, they speak honestly about something they love and know deeply. They let us in on what it is like for them to work in their corner of the world. However big I try to make my world, there is so much more out there to learn.

The Auden passage is from his book A Certain World, a collage of poems, quotes, and short pieces from other writers with occasional comments of his own. Auden would have been an eclectic blogger! This book feels like a Tumblr blog, without all the pictures and 'likes'. Some of the passages are out of date, but they let us peak in on the mind of an accomplished poet. A little like good shop talk.

19 Sep 00:45

Seven things on Sunday (FToF #195)

by James Whatley

Things of note for the week ending Sunday September 18th, 2016.

screen-shot-2016-09-18-at-21-54-38

Hello fam. I’m just back from a three day work trip to Barcelona (with the best looking team in the world) and it struck me that I hadn’t written this week’s newsletter. Bums. Please forgive my brevity. I am hungover, a touch sunburnt, and very very tired.

Normal service to resume next week. Although I don’t know what really counts as normal when it comes to this thing, mind.

Shall we?

1. WHAT IS SUPERMAN ABOUT?

Although it has a dig at the underrated Superman Returns (really), this piece on what Superman is actually for is pretty bang on.

I enjoyed reading this.

2. ZAPPED

Dave Trott on why he thinks we’re in ‘Generation Bland‘.

This made me think.

3. APPLE AND DIVERSITY

Apple wrote an email with the words ‘off the record’ in it. Mic published it. And it’s a doozy.

This made me say ‘fair play’.

4. MARS

The Mars Rover has been busy again. Stunning.

This one made say ‘Wow!’

5. TYPECAST AS A TERRORIST

Riz Ahmed writing in the Guardian. Best thing on the list this week.

This one made me go ‘Ach’

UPDATE: NOW WITH LINK.

6. SEX WITH YOUR PARTNER, EVERY DAY, FOR A YEAR

A good read on learning what you need.

This one stayed with me.

7. WANT TO SEE THE COMPLETE HISTORY OF SPACE EXPLORATION ON A SINGLE MAP?

Of course you do.

Bonuses this week are as follows:

And that’s me, done.

I don’t even have a gif for you.

Oh, hang on.

Let me check.

Yes I do.

This is basically me, in about 30 seconds (after I’ve hit publish).

giphy-1

Have a great week x

 

 

19 Sep 00:44

Why the Coalition for Better Ads is a complete waste of time

by Don Marti

Business Insider reports that Google is planning to "rid the web of bad ads" with yet another new industry organization.

On a website announcing the Coalition, the group says it will develop the criteria based on consumer research, which will look into the kind of online ads people love and hate. The first iteration of the scoring system is expected to be released in the fourth quarter of this year...

(read the whole thing)

Really? Big Data and algorithms to analyze why web ads are somehow crappier than print ads?

Web ads did not end up being so annoying because agencies designed them willy-nilly and had no idea of how much they were getting on people's nerves. Ad agencies employ humans who can tell a magazine-style ad apart from a crappy web ad as well as anyone else can. The people who make web ads already know when they're crappy. A lot of crappy ads just get clicks.

Web ads did not end up being so annoying because Data-Driven Marketing masters have failed to do some magickal research that would quantify user irritation. Any web editor who has ever moderated a comment section knows what the problem ads are. Web sites would start refusing those problem ads tomorrow if they had the market power to do it. The annoying ads persist because publishers don't have the market power to enforce quality standards, they way they can in print. If a high-reputation site won't run a marginally too-crappy ad, the ad agency can go buy (what is supposed to be) the same audience on a marginally lower-reputation site.

The publishers of sites with quality level "9" don't want to accept an ad of quality level "8" but they know they'll lose it to a lower-quality site if they don't run the ad and the third-party scripts that come along with it. And by accepting the third-party scripts, the publisher is giving up data and making it easier for the next, even crappier, ad to squeeze them even more.

So even if all the "9" and above sites could get together in some coalition against crappy ads, then the crappy ads—which both get clicks and provoke blocking—just go to non-coalition sites. And the incentives to defect from the coalition are obvious and powerful. The lowest-reputation site remaining in the coalition can always make more money right away by leaving.

The privacy nerd solution doesn't work either

By now the privacy nerds are popping up to propose the classic privacy nerd solution: high-reputation sites should just unilaterally stop running third-party tracking that leaks their audience data to low-reputation sites.

Unfortunately, that doesn't work. In today's web ad environment, where users are trackable from site to site, intermediaries have the power over high-reputation sites that they need to extract cooperation.

What high-reputation publishers need is some kind of "clerk cannot open safe" sign for audience data in the form of client-side tracking protection. The game does work out to winnable by the publisher if the cross-site tracking options are limited. A site has to be able to tell an ad agency, "Even if we did include that data-leakage-perpetrating, battery-sucking, fraud-enabling script you want us to include? Our users are tracking protected. Want to reach our audience? Do it our way. Without the crap."

Bonus links