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15 Jul 17:29

Raise the Avro Arrow: Group looks to recover prototypes from Lake Ontario, 60 years later

by Mitchell Thompson

The Avro Arrow was Canada’s aviation superstar of its day — before the program was scrapped and almost all trace of it destroyed. But nine unmanned prototypes were fired into Lake Ontario during testing. Now, sixty years later, the OEX Recovery group, in collaboration with the Canada Aviation and Space Museum, is heading into Lake Ontario find them. Mitchell Thompson reports.

The Flight Models

Developed between 1953 and 1959, to counter jet-powered Soviet bombers, the Arrow was the first and final supersonic military plane designed and built in Canada. Between 1954 and 1957, nine Avro models were fired at the lake to test its design for stability and shape for flight ability. When the project was scrapped in 1959, all models were destroyed. “For political reasons, the entire project was canceled. Thirty thousand people lost their jobs and the government destroyed all the drawings, models and burned everything so it wasn’t replicated. These models, at the bottom of Lake Ontario, are the only intact pieces of that whole program,” said David Shea, VP engineering for Kraken Sonar, which is providing the technology to find the Avro models.

After Cancellation

The project was groundbreaking right before cancellation, Karl Kenny, CEO of Kraken, said. “Back in the 1950s, there was no computer modelling to see how they’d fly, so the designers had to use a physical model. Then, it went back to the engineers for fine-tuning. The ninth model is the holy grail. They had it perfected.” With the models in the lake and the prototypes destroyed, Shea said, the Iroquois engine, which had “significantly more thrust,” than those in most other planes, was shelved. Much of the Canadian aerospace sector was shelved with it, as many of Avro’s best engineers traveled south to work on the Apollo program. John Burzynski, CEO of OEX, said, “A friend of mine bumped into some ex-Avro guys at a golf club down in Florida, a number of years ago, and he asked, ‘Did anything you used at Avro come into the space program?’ He said — ‘Why do you think the Challenger has a delta wing design?’” 

The HMS Erebus Link

Kraken Sonar previously helped comb icy Nunavut waters for the long-lost wreck of the HMS Erebus in 2014. With that kind of experience, Burzynski said he’s confident Kraken can find the models. “Searching Lake Ontario is a lot more straightforward than searching Arctic water. Lake Ontario is just one lake and there’s a certainty the models are there.”

John Burzynski, left, President and CEO of Osisko Mining Inc. and David Shea, VP of Engineering, Kraken Sonar, at the Raising the Arrow launch in Toronto on Friday.

Finding the Spot

“Lake Ontario is a big lake,” Shea said, and previous searches for the models failed. “You wonder if  they missed it because they were in the wrong spot or if they just had the wrong technology. We ran three independent calculations from Point Petre, where the models were fired. Based on the angles, the thrust in the rockets and the trajectory, we found the actual site was much closer to the shore than where everyone else had been looking,” he said.

Surveying the Bottom

Based on the distance of the site from the shore, Burzynski expects depths of 50 to 150 feet. “That’s a comfortable diving range,” he said. However, the team isn’t sure what condition the models will be in. “We don’t know what happened when the plane hit the water at 450 miles per hour, it could very well have disintegrated. But, on the other hand, our sonar equipment measures 3 cm by 3cm, so — even if it’s a trail of debris at the bottom of the lake — we can find it.”

The Search

Burzynski doesn’t expect a laborious search. Silt should be minimal, the water is clearer than in years past and the reflective surface means “anything sharp or irregular will turn up on our sonar,” he said.

Rising to the Surface

Kraken expects to survey the water off Point Petre in two weeks and will start “as soon as the equipment reaches the site,” Kenny said. Burzynski isn’t so sure. “The Kraken guys are calling for a two-week search but that’s two weeks with 30 degree weather, no rain, no dead batteries, no one sleeping in or getting a punctured tire. I’d call that four weeks.” Burzynski said OEX hopes to find the first plane by end of August.

15 Jul 17:27

6 YouTube Innovations You Need To Know About

by Ryan Shelley

youtube innovation.png

In 2005 three former PayPal employees built a video sharing site. In just over a year and a half, those three friends sold their little video site to Google for $1.65 billion. YouTube has grown into the second most visited website in the world and still has room to grow. Today anyone with a camera phone has the ability to create, publish and promote their very own show. YouTube is for everyone. From Hollywood Stars to gamers and small businesses to non-profits, YouTube has created a platform that allows users to connect unlike anything in the course of human existence.

While YouTube has faced some controversy over the past few months, they have done the work to get their platform straighten out. Users are still flocking to the site to watch their favorite clips of cats, and to watch how-to videos to learn about whatever catches their fancy. YouTube has taken the “information superhighway” and cranked it to 11 (For those who don’t get it.) While video marketing has gotten a ton of traction over the last few years, many still haven’t taken advantage of the power of YouTube.

Here are just a few reasons to take YouTube seriously:

Pretty impressive if you ask me. Unlike many other sites of its era, YouTube has continued to grow with it users and continue to remain relevant. While YouTube could sit back and be content with the growth they’ve seen, they aren’t. As media produces more and more personalized, digital, on-demand content this business is more lucrative than ever before. YouTube’s CEO Susan Wojcicki is continuing to push this video giant into the future with a number of innovations. Below are 6 ways they’ve positioned themselves for continued growth, as shared originally in a FastCompany article.

YouTube is Catering to Its Most Passionate Fan Groups.

YouTube understands who is pricing their growth and is building a platform that meets their needs. The flexibility they have in an organization is what has allowed them to continue to allow their platform to evolve over time. They have created apps for kids, gamers and those who are interested in virtual reality. They’ve used the data they’ve collected to create unique and personalized experiences for each of their user groups.

YouTube Generates Revenue From More Than Just Advertising

Their “Red” platform is an ad-free experience for users. The cost is $9.99 a month and offers a number of movies and TV shows that you can buy or rent, very similar to Amazon Prime. This new avenue has pushed YouTube into whole new channels of growth.

YouTube is Building a Deep Slate of Original Programming

With Amazon and Netflix’s success developing quality original programming at a fraction of the cost of typical Hollywood Blockbuster movies and TV shows, YouTube is now getting in the game. They are currently funding a number of “Red” original programming that is targeted at their core teenage audience, that is currently underserved by Amazon and Netflix.

YouTube’s New Algorithm Has Led to 1 Billion Hours of Video Watched Each Day

Yep, you read that right, 1 Billion hours of video watched each day. The newly optimized “watch time” metric has helped them deliver videos to the user that they actually want to watch. Marketers and business owners need to take note of this. Just like blog content or anything else you produce, quality trumps quantity.

YouTube is Now a Mobile-First Experience

As users continue to move away from traditional digital devices and depend more and more on mobile, YouTube has shifted to a mobile first platform as well. Like their sister company, Google has been preaching for a number of years about the coming of a mobile-first web; YouTube has understood their own users and has built an experience they want. The result: Mobile views now exceed desktop ones.

YouTube Has Built a Modern, Global Studio System.

The barrier to entry for video marketing/content is often the creative aspects. Understanding what equipment is needed, having someone who can edit the content and optimize it for the web is not always easy. YouTube is helping video creators do even more. By offering creators access to YouTube Spaces in nine of the worlds entertainment hubs They also support HDR video, 360-degree video, and virtual reality. You can even broadcast live using 4k resolution or 360-degree videos.

While YouTube isn’t perfect and is still working to get more “living room time,” they have continued to prove why they are the best video platform on the web. Whether you are a marketer, entrepreneur, business owner or someone with a fun idea, YouTube is a powerful platform to reach niche audiences looking for compelling and interesting video content. Don’t let the barriers to entry hold you back. Grab your smart phone and start making honest, authentic and great video content today!

15 Jul 17:26

The Great Value Migration No. 2

by wpadmin

90% of today’s professional jobs will disappear. Will your career disappear too?

This week we, in part 2 of the GREAT VALUE MIGRATION we examine, why your job isn’t safe & why you shouldn’t care…

As always, I invite you to be a part of the process by sharing your insights with me directly at jeff@jeffkaplan.com.

SPECIAL NOTE: Thank you to all those that took time to share your thoughts and ideas regarding the GREAT VALUE MIGRATION. We’ve read every comment and considered every perspective – you are each a part of the GVM story.

Stay connected,

-Jeff

15 Jul 17:26

How to Build an Email List from Scratch (A 5 Step Walkthrough)

by James Scherer

How to Build an Email List from Scratch (A 5 Step Walkthrough)

Is your young business in need of some customers?

Every business is. An email list gives you access to possible customers – qualified business leads prospectively interested in buying what you sell.

This article will give you a step-by-step walkthrough for how to build your email list from nothing.

Good to go? Let’s get rolling.

By the Way: I’ve said we’ll take you from nothing to having an email list, but “nothing,” (in digital marketing) is a relative term. I’m going to assume you have a website, and I’m going to assume you have the ability to outsource or create content yourself. If not, start with that and come back here. You’ll need both.

Step 1: Create an Incentive


In order to build an email list from scratch, you need to have a reason for people to give you their email address.

Note: If you’re really just starting out with your business, I recommend you look into creating a pre-launch page. For more on doing that, check out 25 Best Coming Soon Landing Page Examples You’ll Want to Copy.

My recommendation for E-commerce, though, is pretty straightforward: a giveaway, offering a prize which only your target market will want. Try a gift card, product, or closely-related item.

How to Build an Email List from Scratch (A 5 Step Walkthrough)

However, if you’re in SaaS, B2B, or consulting, you have a few options…

  • An educational course
  • An ebook, whitepaper or case study
  • A educational webinar
  • A resource/list (like “101 Free Image Websites”)
  • A content upgrade

Focus on creating something or giving something away which is valuable exclusively to your target market. There’s no point in building an email list of people who have no possibility of buying from you.

Create content which teaches that your product or tool is a crucial component of reaching the objective.

Create a giveaway which gives a prize which is both desirable, but specific to your business (that’s why I recommend you give away a product).

Step 2: Create an Email-Gated Campaign Landing Page


So you have this prize or piece of content. They’re desirable. They’re awesome.

Let’s make them exclusive.

For E-commerce businesses, running a giveaway, your “exclusive” giveaway is the chance to win your prize.

For non-E-commerce businesses, your giveaway is access to your valuable content.

To make these incentives exclusive, you need to create what’s called an “email gate.” Essentially, this is a form which requires users to provide contact details in exchange for access.

How to Build an Email List from Scratch (A 5 Step Walkthrough)

Here are a few examples from leading businesses:

Step 3: Create a Popup, Opt-in Bar and Call-to-Action


Okay. We’ve created our list-building incentive and housed it behind our email gate on a campaign page. Now we need to drive some traffic to it.

The next two steps are all about getting people to view your email-gate and be convinced of the value of what you’re offering.

This step is devoted to driving traffic from within your website to your email-gate.

There’s three primary components you can add to your site to direct traffic:

  1. An opt-in bar: Showing at the top of any or all of your website pages, notifying people of your new incentive (giveaway or content).
  2. A popup: Overlaying any or all of your website pages based on a triggered action (like people leaving, scrolling, time-on-page, or when they clicked something).
  3. A Call-to-Action: Placed within a page of your website, a call-to-action is an image and button which can be tracked in the same way as a landing page, opt-in bar or popup.

An opt-in bar example:

How to Build an Email List from Scratch (A 5 Step Walkthrough)

A popup example:

How to Build an Email List from Scratch (A 5 Step Walkthrough)

A CTA example:

How to Build an Email List from Scratch (A 5 Step Walkthrough)

Step 4: Drive Traffic to your Campaign Page


Drive traffic to your email list-building page with ads:

When driving people to an email-gated campaign page, Facebook is your only option. Google Adwords simply isn’t viable as there’s not enough search volume for the email-gated incentive you’ve created.

Facebook, however, is far more affordable, so the ROI is workable.

Here’s a few examples of email-building incentives advertised on Facebook:

How to Build an Email List from Scratch (A 5 Step Walkthrough)

Drive traffic to your email list-building page with SEO:

Search Engine Optimization is such a massive topic that there’s no point in me diving into it here.

What I will do is, briefly, go over how it works for email list building and why it’s so powerful.

Essentially, SEO involves the strategies which increase the chance of your website and its pages appearing for any given search on a search engine (usually we’re talking Google, of course).

Let’s look at what search engine optimization looks like in action. Because Wishpond has been writing on contest marketing for several years, our domain (wishpond.com) has a lot of “heft” around the terms. When someone types in “how to run a contest,” our article appears right below the paid ads:

How to Build an Email List from Scratch (A 5 Step Walkthrough)

If we put one of our CTAs (see above) in this article it will get a lot of views and drive a lot of new emails over the course of a year.

Step 5: Retarget Campaign Page Visitors


A bonus step which I recommend is to retarget those people who view your email list-building campaign page, but don’t submit their details.

These are people who you know are interested, but (for whatever reason) simply didn’t convert.

Retargeting works for a number of reasons…

  • It keeps your business “top-of-mind,” even if the person doesn’t actually return to convert on your email list-building campaign.
  • It’s cheaper per click than a typical ad campaign.
  • It allows you to be hyper-focused with your ad. Rather than just generally targeting your target market, retargeting allows you to create campaigns specifically related to the content people already viewed.

For us, the highest return of retargeting advertising comes from YouTube Ads. Here’s an example which retargets people who visit our contest product page (we’re not currently running retargeting ads for building our list, as we’re focusing on other marketing objectives):

Final Thoughts


Hopefully this article has made it a bit clearer about how you can build an email list from scratch.

Ultimately, it’s about three simple steps…

  • Create a reason for prospective customers to provide you with an email address
  • Email-gate access to that reason
  • Drive traffic to the email-gate

It’s as simple as that.

Have any questions? Don’t hesitate to reach out in the comment section below!

15 Jul 17:25

What are integrated marketing communications?

by Dave Chaffey

A manifesto and ten-point checklist for delivering more relevant online and offline communications To gain the best results from integrated marketing communications needs a deep understanding of the multiple touchpoints that a brand has with its prospects and customers on …..

The post What are integrated marketing communications? appeared first on Smart Insights.

15 Jul 17:24

How I Stay Agile In Demand Marketing: Perspectives, Tools & Tips

by David Crane

StartupStockPhotos / Pixabay

Like many tech startups, Integrate operates with a lean marketing team. And it’s crucial that each one of us wears multiple hats.

Take my title for example: “Thought Leadership and Marketing Tech Strategy”…it’s a mouthful of garbled nonsense, but it covers a broad spectrum allowing a great deal of flexibility, which lends well to – you guessed it – agility.

We all know “agility” as an operational concept was ripped off from software developers. And with regard to B2B marketing, we can loosely define it as an approach that encourages rapid and flexible response to change in order to continuously improve the results of our marketing efforts.

Sounds great! But how exactly can we marketers put such “rapid and flexible responses to change” into action?

Over the years of working with some truly great marketers (and sticking to the theme of ripping off the ideas of others), I’ve managed to pick up a few tools, practices and tips that help me and my team be more agile.

Always be in-market

Agility means working at the pace of your customers. And having this kind of speed requires being in-market; i.e., having frequent, direct conversations with customers and prospective buyers.

If you rely on getting all your customer intelligence from industry articles, analyst opinions or blog comments, you’re getting valuable customer info too slowly.

Further, while a phone call can achieve great things, nothing is better than a face-to-face meeting – you can gain a great deal of information from body-language and general in-person demeanor.

Done right, direct and frequent communication with customers and prospects will allow you to react to market changes quicker and more accurately.

Automate structured processes to scale

Automating mundane tasks to reallocate brainpower to strategic initiatives and immediate concerns is another cornerstone of marketing agility. Tech is key, but less sophisticated tools can help greatly too.

Marketing technology – Tech won’t correct an ineffective strategy or bad process, but the right tech can be incredibly valuable when used to automate repeatable processes. And, somewhat ironically, it’s not the flashy applications and systems that provide the most value (or agility) – it’s typically the automation of boring, “unsexy” processes.

While everyone in marketing is talking about how artificial intelligence (AI) is going to revolutionize the industry, I invest in software that will automate the mundane tasks so that my team can better use our combined intelligence, education and expertise to focus on the more critical aspects marketing.

Tech blueprints – Understanding all the elements of your martech stack, how it’s performing, where the roadblocks are, and where they’ll be in the future is becoming more important every year. Having a tool to visualize all these concerns is critical.

A good blueprint will enable you to visualize your current marketing architecture, the ways your systems/tools connect with each other (or don’t), the processes they support, and how they affect customer experience and marketing’s value to the business. Without an up-to-date grasp of all these concepts, you’ll be unable to quickly implement changes according to market and customer needs.

Templates – I’m a strong believer in templatizing any marketing process (as long as it doesn’t undermine creativity or the quality of messaging). It’s basically another form of automation. For example, developing personas, content marketing strategies and schedules, or performance reports – they all lend themselves well to templates. Not only do they speed up how quickly you can complete work, the templates also make it easier to pinpoint and implement required tweaks.

One thing to remember: when using someone else’s template, be sure to customize to your own individual and/or team needs. The entire point here is to create flexibility and speed around your team’s specific goals and strategies. That’s unlikely to happen if you simply adopt tools that were created to support another organization’s strategies.

Practice personal agility to support marketing efforts

To me, a big part of agility is knowing how to avoid becoming personally mired in the quicksands of business life.

Focus on one thing at a time – Many studies show that “multi-tasking” isn’t a real thing – it results in either sub-par focus (and thus work quality) or wasted time switching between points of concentration. Take some time to stop and think about what saps your time and energy on a normal day, then think about ways you can mitigate how they affect you.

Personally, I shut off IM (instant messenger) for big blocks of time and only accept meeting invites at certain times of the week, allowing meaningful stretches of uninterrupted concentration.

Find inspiration in other industries – Writing makes up about 30% of my job responsibilities. And I must constantly come up with new themes, arguments and angles for content. You can’t always do this in a vacuum, so finding inspiration is key. I regularly read everything from The Economist to surfing blogs to get new ideas on how to approach the subject of B2B marketing and technology. No matter what your role in marketing, it’s always good to step outside the bubble to gain new perspective – it’ll bring both inspiration and newfound energy.

What works for me may not work for you, but the main idea behind agility (as well as my above suggestions) is to make sure your efforts don’t become simply a cog in wheel. Always think about how you can shift your efforts, resources and environment to improve your results.

15 Jul 17:22

Engage the Modern Buyer with a New Approach to Consultative Selling

by Richardson Sales Training

There is no second act in selling.  Buyers have too many options and not enough time.  When your salespeople show up, they must be exceptional – cutting through the noise and distilling what matters most.

Join Richardson for a complimentary webinar, Adjusting Your Consultative Selling Approach to Engage The Modern Buyer, on August 8 at 3:00 PM EST. In this webinar, attendees will learn how to create a fresh approach to their Consultative Selling Training Programs that empowers their sales organizations:

  • To understand not only buyer psychology, but the neuroscience and behavioral science behind how people form impressions, make judgments, and arrive at decisions
  • How to foster trust and encourage openness from their buyers
  • How to float ideas in a way that deepens the conversation rather than limiting it

Consultative Selling Webinar 2017

The post Engage the Modern Buyer with a New Approach to Consultative Selling appeared first on Richardson Sales Training & Enablement Blog.

15 Jul 16:49

LinkedIn video sharing could be a revelation (LNKD)

by Robert Elder

Linkedin Ranks the Highest in Digital Trust

This story was delivered to BI Intelligence "Digital Media Briefing" subscribers. To learn more and subscribe, please click here.

LinkedIn has rolled out a way to natively upload videos onto the social network through its mobile app, Marketing Land reports.

Users can take and upload videos with LinkedIn’s updated in-app camera, or upload clips from their phone’s camera roll. The sharing and in-feed video feature is now being tested in the US with a small batch of users and plans to bring it worldwide in the coming months.

Creators will have insights into viewership analytics, including one special business-oriented insight. On top of the standard suite of views, likes, and shares a video has received, LinkedIn is giving added details about particular people who have viewed a video, including information on where they work and their job titles. These job-related insights won’t be given for all viewers, just a selection of the top ones.

These videos can last up to 10 minutes, but LinkedIn recommends a range of 30 seconds and five minutes. As with LinkedIn’s pre-existing in-feed videos, user-uploaded clips will play automatically with sound off, though it's possible to display auto-play videos in account settings. LinkedIn counts a video view after three seconds of play time, like Facebook.

Introducing user-uploaded video sharing, with special analytics and an emphasis on short-form content, could prove to be a revelation for LinkedIn for a few reasons:

  • Networking and sales. The analytics around user-uploaded videos, particularly about where viewers work and what they do, presents substantial opportunities for networking, recruiting, generating sales leads, and so on. For example, executives or thought leaders could post a video about a new product or important new trend in their sector, and then dive into their audience analytics to build up a list of prospects; job-seekers could post videos with an eye on catching a recruiter or company’s attention, and vice versa. All of this ultimately presents an opportunity for LinkedIn to upsell free members to premium tiers, where more advanced CRM tools are provided.  
  • Media distribution. Influencers and publishers can use the new video-sharing option to distribute content directly on LinkedIn and grow their audiences. This is especially pertinent to creators and media companies with a business focus, who receive a considerable amount of traffic from the platform. Previously, they would share clips on LinkedIn by embedding YouTube videos  — a slightly circuitous route. Aside from removing friction in this process, LinkedIn’s video-sharing feature also wrestles a degree of influence away from rival sites. In the future, LinkedIn’s may look towards nurturing a network of industry influencers, akin to YouTube’s slate of homegrown stars.  
  • User engagement. Retention and time spent are problematic for LinkedIn. It has over 500 million members, but only a fraction of them (23% in Q3 2016) use the platform on a monthly basis, and they average just two minutes a day on-site (compared with 30 minutes and 50 minutes a day by Snapchat and Facebook users, respectively).  Video has exploded on social sites like Facebook and Snapchat, and could help LinkedIn similarly to capture user attention, keep them on the platform for longer, and coming back for more later on. For creators, the opportunity to build a professional brand and network through videos is a compelling reason to post and stay on the platform too.
  • Video ad revenue. LinkedIn doesn’t currently serve video ads on its platform, according to a spokesperson cited in Marketing Land, although it used to in 2012 across YouTube videos through a revenue-share agreement. But it seems inevitable that LinkedIn will eventually, and probably soon, start serving video ads again. The video-sharing feature is a big step by LinkedIn to become more video-centric, and once its platform is populated with videos, it could easily tweak its algorithms to surface more of this content in the feed, like Facebook has done. If and when this happens, LinkedIn should be in a strong position to attract video ad budgets from brands across industries.

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15 Jul 16:49

3 Tough Questions Every Sales Manager Should Ask

by Rachel Serpa

TeroVesalainen / Pixabay

As a sales manager, you spend your days focused on your team, pondering ways to make them better and pushing them to hit their quotas. It’s so easy to get caught up in the day-to-day duties of helping others that sometimes you fail to look inward and ask yourself the tough questions you need to grow and improve.

But just like those flying a plane must put their own oxygen masks on before helping the passengers, to be the best manager for your team, sometimes you have to take a step back and examine your own performance before you can provide your reps with valuable direction. Here are three tough questions that every manager should ask him or herself on a regular basis.

1. Are you setting a good example with your CRM?

By now, there should be no doubt in any sales leader’s mind: CRM adoption is important. If your reps aren’t consistently entering information into your sales platform of choice, how will you know what’s happening with your sales? Deals will be won, leads will be lost and upper management will be none the wiser.

But instead of pointing the finger at your reps and asking why they haven’t been using your CRM on the regular, it may be time to look in the mirror. Do your reps see you in your CRM every day? Do you refer to it in meetings and during one-on-ones? Do you rely on it as your company’s single source of sales truth?

If not, spend some time figuring out why. Is it because it’s too time-consuming to navigate? Is it not set up to reflect your current sales pipeline and processes? Even the best teams struggle with CRM adoption, so you’re not alone.

2. Are you managing a weak link or strong link team?

In the book The Numbers Game, soccer is described as a “weak link” sport, while basketball is determined to be a “strong link” sport. This means that teams in soccer are only as good as their “weakest link,” and perform better as a whole when the entire team is stronger than average. In contrast, basketball teams win more when they have a few star players that lead the pack.

As we discussed in a recent blog post, sales is like soccer, a weak link sport. This means that, as a manager, your team’s performance will suffer if you succumb to allowing a couple “star reps” carry quota and focus your time and attention on helping them close. Instead, your time would be better spent getting your “weak links” up to par. So how do you effectively close this performance gap?

One way to amplify the strengths of your top sales performers is to segment a number of closed/won and closed/lost deals by top performers and underperformers and analyze the differences. For example, you may notice that the majority of underperformers’ deals are dropping out in a particular pipeline stage compared to performers. Or, loss reasons may notably vary. Findings like these enable you to dig into what top performers are doing differently and use this information as a baseline to provide actionable coaching to the rest of the team.

3. Have you taught your reps “how to fish”?

As the saying goes, “Give a man a fish and you feed him for a day. Teach a man to fish, and you feed him for a lifetime.” Fishing aside, this same sentiment applies when it comes to sales reporting and driving rep accountability. While you might offer reps valuable instruction during one-on-ones, what do they do to monitor and maintain their performance the rest of the week?

The best sales managers ensure that their reps have access to key reports, and focus initial one-on-ones on teaching them how to effectively analyze their sales data and generate actionable insights. Once this foundation has been laid, subsequent meetings can be spent coaching to the information that has been uncovered and helping reps optimize performance.

One type of report that reps should have full access to and be comfortable using is activity reports. These allow reps to ensure that they are on pace to hit their activity quotas, as well as to track activity outcomes to easily spot areas for improvement. Another is the stage duration report, which shows reps how long their deals are spending in each stage of the sales pipeline. With this information, reps can identify areas of the sales process that they need to work on and then work with managers to improve.

Improvement Starts from the Top Down

Before you can set expectations for your reps, you must be realistic with yourself about your own management strengths and shortcomings. Sure, asking yourself “tough questions” is never fun, but the value it can generate for your team is well worth it.

15 Jul 16:49

Your Problem Is Not Quality. It’s Quantity.

by Anthony Iannarino

“I’m about quality, not quantity.”

Quality isn’t really your problem. Your problem is you don’t have enough quality, and that means you have a quantity problem. Not enough quantity, not quality.

“Yeah, but I don’t want to bang out calls to people who aren’t good prospects. I am not a telemarketer.”

Good. Then bang out calls to people who are good prospects. You know who your dream clients are. You know your competitor’s clients. Spend your time calling the contacts who should be working with you, the ones who will benefit massively from what you sell.

“Those clients already have someone that they’re working with, and it’s hard to displace them. I want to do something easier than that.”

Right. That’s why you are pursuing them. And that is why they are pursuing your clients. The best time to nurture those relationships and pursue their business was 24 months ago. The second best time is today. If you want to make selling easy, do what needs to be done before it needs to be done.

“If marketing provided me with ready-to-close leads, I could easily make my number. I am great when I am in front of the client.”

Are you in front of enough clients? No? Then you have a quantity problem. You are not doing enough work, or you aren’t doing the work with a great enough effectiveness to produce the results you need.

There is no choice between quality and quantity. The two ideas are not—and cannot be—mutually exclusive. That is a false dichotomy. You need quality opportunities, and you need enough of them to be able to reach your goals. If you don’t have enough opportunities, that isn’t a quality problem; it is most definitely a quantity problem. Increasing the quality of your opportunities does nothing to close the gap between the opportunities you need and the number of opportunities you have now.

Photo credit: Stephanie Overton Identities via photopin (license).

The post Your Problem Is Not Quality. It’s Quantity. appeared first on The Sales Blog.

14 Jul 15:33

Executive Sales Leader Briefing: Sales Leadership and the People You Attract

by Mark Hunter
Whom do you attract? Earlier this week I was at the National Speakers Association Annual Conference — #Influence17. Each time I go I’m amazed at who I meet. From hallway discussions to the main sessions, it’s about connecting and learning from others. Walking to a session, a good friend stopped me and asked if I […]
14 Jul 15:28

Value Creation, Are Your Customers Holding Up Their End?

by Dave Brock

Wokandapix / Pixabay

I wrote, The Arrogance Of Creating Value For The Customer. Most of the time when sales and marketing people speak about value, we think of what we “inflict” on the customer. We tell them our value propositions, then letting them figure out whether it means anything to them.

Perhaps we take the time to understand what they value, then presenting our value in the context of what they value.

In the article, I suggested that value creation is really a collaborative effort, a journey we and the customer embark on, creating value together. It’s a journey of learning, discovery, challenging each other, understanding differing points of views, and determining a path to help the customer achieve their goals.

As sales people, we tend to think of the value the customer is getting from this process–using this to get them to buy from us.

Which gets us to the concept of Value Exchange. Most simplistically, the customer gets value out of the process and we have to get value out of the process. For this to work, we have to get value out of the process, as well.

The value each of us gets has to be roughly in balance, if it isn’t the relationship can never survive. (Revisit your physics books, looking at laws around static and dynamic equilibrium.)

When we understand the concepts of Value Exchange and balance in the relationship, we start to see more about how value creation must be with rather than for the customer. It’s also in this that we see the concept of value add is really meaningless.

The value the customer ultimately provides us at the end of the buying process is a PO. Certainly, we enter into the relationship with some risk/uncertainty. We may invest in creating value with the customer, only to see they choose to do nothing or, worse, to select a competitor.

We do everything we can to mitigate that risk in our qualification process. And we are constantly re-qualifying the customer throughout their buying process.

The customer is always looking at getting the best price possible for the value they need in the relationship. But sometimes, we go through the whole process of creating value with the customer–only at the end to have procurement get in to say, “Thank you for all the value you’ve created, but now you have to reduce your price by X%.”

This creates imbalance in the Value Exchanged in the relationship. In a single transaction, perhaps that’s something we can live with, but continued imbalance in Value Exchanged puts us out of business!

Our ability to create value with the customer, particularly over the long term is based on our ability to get a fair margin/profit out of the relationship we have with the customer–and with all customers. What we invest in creating value with the customer has a cost to us. If we aren’t getting fair value in exchange, we can no longer afford to invest in that relationship, or if we can’t get fair value from all our customers, we go out of business.

Clearly, from our point of view, that’s a bad thing (somewhat of an understatement), but it’s also tragic for our customers.

Think about it for a moment, if there is no balance in the Value Exchanged, we have to find ways to reduce our costs to get things back into balance.

We might cut back on quality, reducing the costs of our products—but that adversely impacts our customers and their relationships with their customers.

We might cut back on new product development and innovation—but that also impacts our customers. We can’t afford to invest in new solutions to help them grow and improve. We can’t be investing in looking at the future trends with their customer and markets to develop new products to help them serve their own customers.

We might cut back in customer service and support—but this impacts them, they may not achieve their goals, or they may have to invest more on their own part to make things work as expected.

We might cut back on sales people—but then we have less time to work with our customers, creating value for them.

Systems always seek equilibrium (sorry, I just can’t escape my physics roots). If there isn’t fair Value Exchange in our value creation with the customer, we have to adjust things on our side to achieve equilibrium. But then, that causes the customer to adjust on their side, because what we were providing has to come from somewhere else.

You can see the death spiral this creates.

As sales people, we are obligated to make sure our customers understand the concept of Value Exchange and equilibrium—and why it’s important for them to value as part of the relationship.

One of the best examples I’ve ever seen of a vendor explaining this concept to a customer was with the COO of a great company. He took his company’s latest earnings report and used that to show they customer how maintaining their pricing and margins was critical to the customer’s future success. He outlined how the profits enabled the company to continue to re-invest in innovative/world class products that helped customers grow and performed. He gave examples how they could invest in continuing to improve the product, it’s quality and overall manufacturing process–at the same time expanding capacity to meet growing customer needs. He spoke to investing in customer service, marketing and sales—continuing to increase their ability to co-create value with their customers.

We create value with our customers. In that process, there is an exchange of value. If that exchange is not balanced, the laws of physics and finance force us to get it into balance.

There is no magic. There is no free lunch.

We have to create value with our customers. Are they pulling their own weight?

14 Jul 15:27

Scaling Your Business With Sales Operations

by Matt Tharp

ROverhate / Pixabay

Scaling your sales organization requires more than reps and leaders. A critical and sometimes misunderstood function of high growth sales teams is the operations function. There is no one-size-fits-all playbook, but this post can help you think through the key factors in growing and building your sales ops team.

Variables to consider

Every business must consider different variables that may change how and when you add sales operations. Global or highly distributed teams may require more operational support sooner. Hypergrowth organizations trying to scale sales aggressively may want to consider investing in sales operations sooner, and investing in the reporting/forecasting component of sales ops. Simple products may require less training resources. However, a good rule of thumb is if you have at least 10+ sales reps, it’s time to think about operations.

What is sales operations?

Sales operations, or “Sales Ops” to which it’s most commonly referred, is typically made up of a set of functions designed to help with the back-office functions of the sales organizations. This most often includes roles like:

  • Sales process management
  • CRM Implementation management
  • Sales tool development
  • Reporting (monthly/quarterly), Forecasting, Quota attainment
  • Pricing/Discounting governance

When should you think about building sales ops?

As soon as sales leaders start a formal forecasting process and need more experienced data analysis, it’s a good time to start having dedicated sales ops headcount. For a while, and with only a few reps you can survive being opportunistic but once you get to 10 or more reps, it’s time to start being more strategic and leveraging advanced analytics to forecast and plan. The super power of the average sales leader is not statistical modeling and analytics – they should optimize around working on critical deals and large customers, not building spreadsheets and pivot tables for the CFO. 50%-70% of a sales leader’s time should be spent engaging the sales team and improving performance, especially with a team under 50. As the team starts to grow and you have managers/directors to engage with reps directly, a sales leader can start focusing more on planning for scale and using data-driven, repeatable models for sales growth.

Who owns sales ops?

There isn’t a standard, but organization size has the greatest influence on the reporting structure of sales ops. In many organizations, especially larger enterprises, sales ops is likely to report to the sales VP/SVP. In smaller organizations, it’s more common to see sales ops report to business operations leaders like the CFO or CEO. While the teams are small, the sales ops function is almost entirely dedicated to internal reporting, analysis, and helping with compensation, but as teams scale sales ops is more likely to add functions dedicated to sales deal support and pricing/proposal development. At the end of the day, the sales leader has to own the number and needs a strong sales ops function to help create a clear plan for what’s probably, and what’s possible, so the organization can build strategic plans.

When to scale?

Here is a rough guide for how and when to scale your sales ops organization:

Sales team size 25-50

  • 3-5 dedicated resources
  • Focused primarily on sales forecasting
  • CRM/Sales process implementation
  • Performance reporting

Sales team size 50-100

  • 5-10 resources
  • Sales forecasting
  • Process management/governance
  • Performance process (incentive structures, gamification)
  • Pipeline management
  • Performance reporting

Sales team size 100+

  • Sales ops leader
  • Sales forecasting
  • Process management/governance
  • Performance process (incentive structures, gamification)
  • Pipeline management
  • Team level performance reporting
  • Territory optimization
  • RFP/RFQ
  • Contracts

These are rough guides and how they apply to each unique team will be largely based on the experience of the sales ops team and sales leadership. The more experienced they are in building a sales org, the more autonomous each can function and ops can act as a connector between the sales leader and finance org. Regardless, in a well functioning organization sales ops and sales leadership should be connected at the hip.

14 Jul 15:27

A tech CEO explains why he 'throws résumés out the door' — but places huge value on the cover letter

by Shana Lebowitz

Jason Fried Basecamp founder CEO

  • Your résumé and credentials are basically irrelevant at web-development company Basecamp.
  • Instead, CEO Jason Fried wants to see how you do on a sample work project.
  • Basecamp also requires job candidates to walk through the project in a text summary, in order to test their writing skills.
  • Visit Business Insider's homepage for more stories.

On an episode of the Work and Life podcast, Basecamp CEO Jason Fried explained why his company never looks at job candidates' credentials.

"We basically throw résumés out the door," Fried told host Stew Friedman, who is the founding director of Wharton's Work/Life Integration Project.

It doesn't matter if you went to Harvard or to your local community college — Fried thinks that's more or less irrelevant to your ability to thrive at the web development company.

In fact, when I spoke with Fried in 2016, he told me Basecamp has hired several people who didn't graduate from or didn't attend any college and they're "wicked smart."

A résumé "doesn't say anything really about what someone's capable of," Fried told Friedman. "We're always about getting to the realest possible thing, so we can cut through all the fog and find out if this person can do what they say."

One way to do that is to have the candidate complete a sample project. Fried gave Friedman an example: Let's say Basecamp is hiring a designer. They'll give a candidate for that job one week to complete a project — and pay the candidate $1,500 for the work.

Read more: A former Starbucks HR exec shares the single job-interview question that predicts success better than a résumé

Then Basecamp will ask the candidate to walk them through their thought process in a written summary of the project. This step is crucial.

"We only hire good writers," Fried told Friedman.

Because Basecamp's employees work all over the world, they communicate mostly via writing. Basecamp also publishes books and blog posts on topics like company culture.

Fried said: "If you can't make your points clear and concisely; if you can't go into detail in a way that doesn't spark more questions than you're answering, then you're just not going to work out well here."

That's why a solid cover letter is key. Fried said: "Can someone sell us on themselves in a very brief letter that's so well-written and so well-thought out that we're like, 'This person knows how to communicate'?"

If there are ever two equally qualified candidates, but one's a more skilled writer, Fried said, "we will always hire the better writer."

SEE ALSO: A robot will probably read your résumé before a human does. Here are 3 simple tricks to make sure they don't pass it by.

Join the conversation about this story »

NOW WATCH: A woman who's worked in HR for over a decade shares the biggest résumé and cover letter mistakes she's seen

14 Jul 15:26

The Strategic Role of Digital Consultants for Startups and Small Businesses

by Mario Peshev

Starting a business is a challenging endeavor that requires a lot of industry knowledge combined with know-how in marketing, web design and development, sales, accounting, legal activities (to name a few). As a solopreneur or a small team, covering the most out of all areas is expensive, if not impossible to focus on in the early days.

The role of a digital consultant is underappreciated by business owners trying to reverse-engineer the strategies incorporated by competitors and large enterprises.

First-time entrepreneurs and company owners with no practical expertise online have to cover all areas of the digital landscape in order to generate traffic and sales. They have to consider whether a Squarespace website would suffice for their brand or hiring a web developer is the right path forward. Sifting through thousands of low-cost marketing agencies or Fiverr profiles builds the profile of the “Promised Land” and $10 ebooks claim that they teach the full spectrum of B2B sales within a matter of hours.

Digital Consulting is on the rise. Falguni Desai has covered the inception of digital consultancies in various companies in his Forbes article saying:

These acquisitions have given rise to new practices focused on digital transformation, interactive design, customer experience and product innovation. Under the common banner of “digital” these new services are being aimed at marketing, IT, finance and innovation leaders at corporate clients.

Working with digital consultants is an efficient way to grow your business by following a proven strategy in less time and on a budget.

What is a Digital Consultant?

Digital consultants are the link between the business plan and implementation. Established experts profile in different digital fields such as design, web development, marketing, sales, advertising.

A well-versed and experienced digital consultant is in charge of the global digital strategy for a business. This often incorporates different areas such as:

  • Unifying the corporate identity of the brand
  • Advising on design assets for internal products and the public digital landscape
  • Identifying the right development platform for the web solution
  • Consulting on eCommerce or Membership solutions for different monetization strategies
  • Building a short-term and long-term marketing strategy
  • Reviewing the existing inbound marketing efforts and improving the process accordingly
  • Suggesting tools, services, and solutions that would automate internal processes and increase efficiency
  • Providing support and guidance during PR and networking activities
  • Supporting the implementation activities in-house and optimizing the current processes

This is not an extensive list and digital consultants are more experienced in certain areas. Some businesses partner up with 2 or 3 consultants with focus on various areas of the business – like branding and creative, web and technical infrastructure, and sales/business development.

Why Are Digital Consultants Paramount for Small Businesses?

There are many reasons why digital consultants may be the best solution for small businesses looking to build the best online presence out there. Here are some of the main benefits of working with one in your organization.

1. Broad Industry Expertise

Digital consultants are well-versed in all things digital. They are familiar with different platforms and systems for eCommerce, building websites, ERPs, CRMs and more. They have a creative flair for the look and feel of your brand. They know how to sell and can conduct a market analysis. They can identify monetization opportunities and leaks in your business processes that need attention.

The broad business experience is invaluable as they can act on behalf of several different roles in your team. Sure, they have a core specialty or two and won’t be able to build everything for you but digital consultants will translate business to tech for you and prepare the best strategy for your business needs.

2. Cost-Effective Business Mentorship

When you need to tap into the endless digital pool, the alternative is organizing a long meeting with a brand manager, a senior developer, a creative lead, a front-end engineer, a marketing expert, a sales director – and probably a few more industry professionals at the same time.

Let alone hiring all of them for a startup with 2-5 people working on the core of the business.

Working with a digital consultant will give you the right insight on all areas of expertise that the consultant provides.

Most consultants have worked with hundreds of organizations – both as consultants and as representatives, managers, business analysts for various companies over the years. They have been in charge of one or two verticals during the first years and can even help you implement some areas to a T. But they have also worked numerous times with industry leaders with decades of experience in other tangible verticals.

They have experimented and tested different strategies. Some have worked while others have failed. This is a normal part of the learning process and a natural continuation of the R&D flow of most service providers out there.

As a result, you get access to all of that experiential knowledge and can save a ton of money from investing in the wrong strategy or infrastructure.

3. High-End Digital Strategy

Image credit: salestraininganddevelopment.com

Given their broad industry experience, digital consultants can help you nail down the right digital strategy for your business.

Depending on the stage of your business growth, the digital strategy will encompass the right strategy tailored to your goals and targets.

You can work together and define the technical roadmap for your product or service business, what are the key selling benefits that your brand will focus on, and how to convey them to your target audience.

While implementation would require a lot of time and work, you will likely have to work with external teams or your staff on implementing the roadmap accordingly. But having a uniform solution that focuses on the same pillars is paramount for consistency and amplification.

4. Web Design and Development Advice

Most digital consultants are familiar with website development and design. Some have former technical experience or a design background. Even marketers have been in charge of website growth, designing landing pages, or incorporating third-party services that increase conversion rates, grow email lists, and boost traffic.

Either way, you can discuss the web design and development strategy with your consultant as well. Ask them about their expertise and suggest bringing in a niche expert accordingly. Talk about the challenges of your growth online, what would be required in terms of maintenance, what type of growth curve you are targeting and what is the most reasonable solution to get there.

Tech-savvy consultants can recommend the right tools or services that would save you the time and provide you with the right growth stack at first. Finding the right hosting vendor for your business is crucial, too – don’t forget covering that with your mentor.

5. Marketing Growth

One of the key aspects of growing a successful business online is investing in the right marketing strategy.

There are different ways to position a company on the map. Depending on your business and your marketing success to date, your digital consultant can suggest one or two different strategies that you can focus on over the next 6-9 months in order to generate some traction.

Marketing has two separate divisions – inbound and outbound. Some consultants are more proficient and see more value in outbound activities such as PR, paid advertising, outreach and calls. Others invest in content marketing, guest posts, SEO, influencer outreach, or community building.

The best synergy is found when both factions are combined together. As you start, you may focus on a limited set of activities and expand further in order to enrich your marketing funnel accordingly.

6. Ongoing Strategy Review

While the initial strategy is important and gives you the growth framework, it’s not set in stone. There are numerous variables that come into play and experienced digital strategists focus on data and KPIs.

Identifying the right key performance indicators before implementing the strategy is crucial. This allows your digital consultant to oversee your strategy, monitor the activity across your website and different social channels, and adjust the strategy on a monthly basis.

Over time, the strategy would become more consistent and focused and generate higher conversion rates for your business.

7. Guidance During Growth

Implementing the right strategy is just as complicated as writing the business and growth plan itself. The technical development requires top-notch skills in programming. Design should be consistent and compliant with the brand voice. The content production should incorporate SEO, valuable advice, a consistent tone, great grammar, engaging stories and more.

Digital consultants may manage the process and coordinate the various activities among contractors and company employees. They may serve as an external manager on your end navigating the strategy and refining the deliverables for higher conversions as well.

8. Amplified Influence

While some consulting agreements are signed under NDAs, many startups and organizations prefer to build an open and transparent relationship with a digital consultant.

This allows the consultant to further amplify the marketing and growth efforts through internal activities. Consultants are often positioned as influencers and have their own community. They have connections with other influencers, journalists, and industry experts.

Building an open and honest relationship with a consultant may let them promote you during conference calls, webinar appearances, or guest posts in industry journals. This would bring additional traffic and build trust in your target audience.


Hiring digital consultants and even consulting agencies is a common approach for large businesses. While the scope of work may certainly vary, small businesses can definitely take advantage of working with established digital consultants and focus their limited time and budget on the right growth plan which would optimize their expenses and increase their exposure – leading to more deals and higher revenue.

14 Jul 15:25

"The Discourse We Need And The Role of Trade Unions" by Michael Higgins

by Michael Higgins

(and the text follows below)

Your movement with over 700,000 members in over 40 affiliated unions, is Ireland’s largest civic society body. Your contribution to the evolution of politics, economic and society in every part of this island has been essential and it has been emancipatory in so many ways.

I am also pleased to be speaking here in Belfast because I am conscious of the importance of this city, Belfast, to the wider Irish and UK labour movement. With Manchester, it emerged as one of the earliest industrial cities in which a trade union movement would emerge, face obstacles, and succeed in establishing the unfinished project of the rights of workers.

It was in this place that the young James Larkin, the organiser of unionists and nationalists on the dockside, received his formal introduction to Irish politics, and the possibly even more complex politics of the Irish Labour movement. As President, it has been a privilege to be asked to speak of the role of Larkin, Connolly and others, of trade unionists, and particularly of the brave and neglected women trade unionists and their importance to our history in the late 19th and early 20th century. These were themes I addressed in the Littleton Lecture on the Lockout of 1913 and again when I gave the second Phelan Lecture at the International Labour Organisation on the future of work.

As I was preparing my remarks for our meeting, I was struck by how clearly certain aspects of the trade union movement had retained a special place in my memories. The image I recover is of banners, bands, marches, speeches in the public space – great speeches – which people would debate on the way home, some of the phrases of which they would make their own.

Joe Hill and others

That is a proud tradition. One thinks of how it makes its way into the hearts of those who were struggling for freedom in their different ways. There are hundreds of songs on the theme of “I’m off to join the union”. Joe Hill, the song of the Swedish-American organiser of the Industrial Workers of the World, executed after a deplorable trial in 1915, is just one example and the early trade union organisers realised the importance of culture, of time spent together, of music shared, of songs in whose rendering workers competed for excellence. This is true of the docks, of the mines, of the factories. It is part of the symbolic life of a collective that shared values.  It is the very antithesis of extreme individualism.

This was a powerful tradition from which Civil Rights movements, the Anti-Apartheid movement, and Equal Rights movements could call on for support. It is important that on all parts of this island we acknowledge the role of the trade union movement from its beginnings down to our times in opposing sectarianism.

The trade union movement has also been an international one and it correctly sees, as Edward Phelan did in his day, in his Harris Lecture with John Maynard Keynes in 1931, that migrating unemployment from one setting to another setting wage levels in competition with each other in a downward spiral could be disastrous for global economics.

You give a great example of your internationalism by organising fringe events and by inviting Omar Barghouti who will speak on the challenge ahead for Palestine, and Huber Ballesteros, of the Colombian Trade Union Movement, whose leaders have been assassinated, and whose members have been decimated, to your conference.

Challenging flat earth myths

The trade union movement now faces new challenges and I wish it the same courage as those who have handed us such a fine tradition. These challenges can be faced. It will involve revealing and challenging some powerful myths that have been established, myths without empirical evidence, and that can more easily flourish in an era of concentration of ownership in media, decline in public service broadcasting, and an anti-intellectualism that serves those who hold unaccountable power as much as it prevents workers knowing the basis for policy choices that affect our lives.

To sustain and deepen democracy, to encourage a participatory citizenship, to have a deliberative democracy.  We need a new discourse and that discourse must be an inclusive one. We must empower ourselves through a new literacy on matters economic and fiscal, so as to be able not just to criticise, but to expose the basis upon which certain aspects of our global economic life are presented in a curious, medievalist way, as inevitable – rather in the manner of those who insisted that the earth was flat and that the sun orbited the earth.

We need this new literacy to save language itself. We need it so as to be able to give real meaning to terms like flexibility, globalisation, productivity, innovation, and social protection.

At global level – if we are to achieve success in facing challenges that require global agreement, such as responding to climate change or moving to sustainable development, we must be free to ask the question, and have the courage to insist on an answer: do those who are drafting policies believe that these projects can be achieved within our existing economic and social models? If they do so, what balance do they see between the role of the State, accountable to its citizens, and some new forms of capital that are not accountable except to those looking for a short-term speculative profit?

If it is the case that they accept different models are necessary, and indeed many scholars suggest that little less than a paradigm shift is needed, are they willing to acknowledge what is failing, or if that term is unacceptable, what is inadequate? Will they allow the policy, institutional, intellectual changes that are necessary for new forms to emerge – forms that could combine economics, ethics, and ecology?

There has always been, and it survives a belief in certain elite circles that all of this is too complex for citizens to understand. In present circumstances, this is a sotto voce belief. Many years ago, Friedrich Von Hayek was much more explicit. He stated that only a select few could understand the complexity of the market, and further that “an atavistic solidarity” as he put it among the public had the capacity to disrupt the achievement of the total free market. Such thinking is not dead, nor has it gone away.

No inevitability

All of the ruling concepts – flexibility, globalisation, productivity, innovation, social protection, decent work – are capable of being redefined, given moral meaning, made useful. It is possible to humanise the new technological forms that will emerge, to ensure that science will serve all of the people rather than the few. It is possible to recognise forms of care and voluntary contribution as indeed what they are – work in its finest sense. All of the scientific and technological changes are capable of being made citizen-friendly, but this requires an informed public.

Redefining work itself is more than a distribution issue, it is much more than a set of aggregated labour units. It has an importance beyond sustaining the demand curve of the economy. Work is how we express the essence of our humanity. I believe the role of the trade union movement, through its membership, its effect on governments and the ILO, will have a crucial role in forcing these changes.

The union movement too will be crucial in restoring a recognition of the role of the entrepreneurial State in partnership with private investment and civil society. Exposing the myth that only the private sector takes risks and that the State cannot ever take, or does not, take risks, is extremely important. It acquires an even greater importance as decisions have to be taken in relation to science, technology, research and development policy. This has been brilliantly dealt with by Professor Mariana Mazzucato in the revised edition of her book The Entrepreneurial State ‘which appeared in 2015.

Let me quote the final paragraph of her book:

We live in an era in which the State is being cut back. Public services are being outsourced, State budgets are being slashed and fear rather than courage is determining many national strategies. Much of this change is being done in the name of rendering markets more competitive, more dynamic. This book is an open call to change the way we talk about the State, its role in the economy and the images and ideas we use to describe that role. Only then can we begin to build the kind of society we want to live in, and want our children to live in, in a manner that pushes aside false myths about the State and recognises how it can, when mission driven and organised in a dynamic way, solve problems as complex as putting a man on the moon and solving climate change. And we need the courage to insist – through both vision and specific policy instruments – that the growth that ensues from the underlying investments be not only ‘smart’, but also ‘inclusive’.

The truth is that it has long been public investment that created the infrastructure for the many corporate entries into the market in so many areas. The State’s role in taking and undergirding long-term risk is in stark contrast with the pressure put on governments to eliminate risk for those who are interested in simply short-term gains. Again, one might ask is it not a noble aspiration that every child, girl or boy, would be able to have access to all such education as is necessary for their human development.

If this be so, should the State that provides such opportunity not unreasonably expect that the early tax yield in such employment as is made possible by State-assisted qualification should accrue to the providing State, so as to enable its yield to be recycled and create the capacity of ever-more high class skills?

Of one thing I am certain: the contribution of the trade union movement in facing these challenges is essential for the discourse that we need.

What is to be done?

I have seen the themes that you are to discuss. I congratulate you on them. They are inclusive. You will debate what is to be done, how work is to be defined and protected, how the State must not be a minimal State confined to saving the financial sector but rather be enabled to respond to the needs of its citizens.

When I go to meetings on global poverty, on climate change, on sustainable development, the audience always includes a significant attendance from trade unions. This stems from the inherent generosity of trade union solidarity. I remember that early piece of research of mine on the Galway Docks, where 58 able-bodied Dockers divided their income among the 72 Docker families who needed it.

I would like to suggest to members of the trade union movement that the Social Pillar which Jean-Claude Juncker, President of the European Commission, on which he has announced that he wishes to sign-off on “at the highest level” before the end of the year, will be of immense importance.

This initiative, which it is suggested will deal with issues of cohesion, upskilling, reduction of inequality and related poverty, would be all the more effective if it incorporated a social, economic and cultural rights perspective, resisted until now by the Council of Ministers of the European Union and those who advise them. It is unfortunate that he chose to describe its putative success as requiring it to have “a triple-A rating”. That phrase is one that will resonate with all those who remember the dishonesty and the fraud associated with such a phrase and which visited such devastation on so many people in so many countries.

Insecurity and populism

Let me end with a brief critique on the word ‘populism’. Its rather loose usage at the present time should concern us. We should remember it is capable of a benign as well as a malign usage. The phrase was used to describe the response to the New Deal in the United States, and to make the case for a national health service, and a national housing scheme in the United Kingdom.

Of course, the malign use of populism must never be forgotten. Drawing on hate, ignorance, fear and genocidal impulses, our European history has a form of populism as its darkest heart. Thankfully, the tide of populism that we are experiencing now has not yet reached either the level or the ferocity of the populism that erupted across Europe in the 1930s. Whatever the short-term appeal of the simple solution, I feel certain that it will not again reach such a level. The people of Europe, I think, know the price too well.

In any of its forms populism is most often founded in an aggregation of insecurities, be they economic, social or racial. As an economy creates high levels of unemployment, as a quasi-constitutional set of fiscal constraints takes precedence over social cohesion, new opportunities for predators of the intellectual life of the young, and the old, take advantage of the devastation caused by mistaken economic policies.

Each and all of these exclusions are capable of being addressed within a shared prudence, and if a flexibility is allowed that emphasises social cohesion as a primary value in the language of politics.

Trade unions are collective. There is a culture that goes with collectivity, a strength that comes from membership, from what is shared as a value beyond the self. We must recognise that while the new technology enables us to transmit information to more people, the collective sense of what is shared is still important, as we introduce a new campaign for fiscal and economic literacy.

Your movement of 700,000 members and 40 trade unions is discussing these issues. I am well aware you are doing so in an atmosphere of distorted communication, of a concentration of media ownership, of a declining public service broadcasting, of a culture that is encouraging a dangerous level of aggression.

All this may be true, but the embracing by young people in England of the opportunity to vote, the rise of indigenous movements with a traditional respect for the earth, the greater involvement of women, the evidence of not just tolerance for difference but its recognition as a necessary element of justice should give us hope. I often feel like asking some audiences I address what would life have been like without the trade union movement? How extensive would be ‘the precariat’ that is emerging as a feature of a dualistic economy that offers huge salaries at one end and total insecurity and a life below frugality at the other?

Yours is a great tradition. Yours is a powerful emancipatory, genuinely progressive force capable of engaging all challenges and bringing what is struggling to be born into being. In all of this, as President of Ireland, I wish you well.

Beir Beannacht d’on todchaí  (Good luck, literally: seize victory and blessing)

Slightly abridged version of address given to biennial conference of the Irish Congress of Trade Unions, July 4 2017

14 Jul 15:24

7 Questions Startups Should Ask Before Hiring a PR Firm

by Rebecca Joyner

Your startup is prepared and ready to hire a PR agency to help you (insert big audacious company goal here). Now the challenge is to find an agency that can deliver results and fit your budget and working style. Instead of sending out a request for proposal to potential candidates, tap your network and ask for a handful of recommendations based on your criteria. There isn’t a one-size-fits all approach to successful communications, so to help you select the best partner for your startup, ask and discuss these seven questions before you sign on the dotted line.

1. Will the agency’s experience help you meet your business goals?

Whether your plan is to go after your next round of funding, get acquired or go public, ensure the agency you are considering has deep experience in supporting companies with similar strategic goals. It’s important to ask for specific case studies and results, but it’s also valuable to learn how the agency formed the strategies to help those case study clients achieve their goals.

2. Who are the agency’s current clients and how does its team help those companies?

You will want to know more about the agency’s current client roster, including how long they’ve worked with those clients, the size of the businesses and the reporting structures. You want to hire a partner, not a budget line item, so make sure the agency has experience scaling and evolving with the companies it supports.

3. Who is the agency’s team and what are their roles?

Don’t get blasted by the bait and switch. Ask to meet with the team that will support your account and find out how each member will contribute to your program. Comfortability with your team is key, but you also need to make sure you can respect and value their opinions when they push back on your ideas or suggestions.

4. Do the agency’s core values mirror your company’s?

Core values say a lot about the integrity and makeup of a business and its employees. Ask the agency team members how they live out their core values every day and how it translates into the work you will do together.

5. How does the agency collaborate with your team?

The agency should mirror your team’s working style and collaboration preferences – Skype, Google Hangouts, eMail, Slack or whatever your vice may be. Ask the team to give you examples of how they proactively provide their clients with strategic recommendations. As a startup, it’s important you hire an agency that has experience driving the strategy and pushing your internal marketing team to do better work daily. You should also learn more about how the agency conducts brainstorms and presents ideas to its clients.

6. What will the agency report?

Before you start a relationship with an agency, make sure you understand the weekly, monthly and quarterly deliverables, and the reporting structure. You should never chase your agency down for feedback or results. The team should report to you in your preferred format and timeline depending on how you need to measure results internally. Most agencies set up weekly status calls with their clients to discuss both high-level and tactical items, but ask how often the agency is willing to conduct more strategic planning meetings and brainstorms with your marketing team. As with many startups, plans change and your company must pivot quickly, so find out how the agency will change its deliverables and KPIs to match your priorities.

7. Does the agency offer creative and reasonable ideas?

Throughout the pitching process, you will hear a lot of ideas. So, make sure you learn about the specific campaigns the agency wants to deploy for your company and ask why. Ask about the strategy execution, timeline, your team’s requirements and intended results. While agency creativity is key, it’s important to make sure the ideas are reasonable and align with your company’s goals.

Chemistry is one of the most important characteristics to consider when hiring a communications partner. You need a team that isn’t afraid to be transparent, to push you and to keep your expectations in check. If you feel good about the chemistry and the agency’s answers to the questions above, request to speak with at least three references. Ask the references the same questions to see how the responses align.

Do you already have a communications agency? These are the nine telling signs you hired the wrong one.

The post 7 Questions Startups Should Ask Before Hiring a PR Firm appeared first on OpenView Labs.

14 Jul 15:24

Case Study: Harnessing the Power of Facebook Groups

by Expert commentator

How to get 1,000 emails addresses in 3 weeks with Facebook Groups

I’ve been watching Facebook marketing groups for quite some time. I’m amazed at both the supportiveness of these communities and also the engagement.

If you check out Mark Zuckerberg’s Facebook profile, some of his more recent posts such as the first ever Facebook Communities Summit and announcement of Facebook’s quarterly results make it clear they can see the value in these groups and want to develop this area more.
This year Facebook introduced some interesting features to groups. Here’s a quick overview:

  • Linking Pages: linking your Facebook page with a group is a big one that many have been waiting for. All you need to do is add the ‘Groups’ tab to your page and then select ‘Link your Group’ and you’re ready to go. A major advantage for marketers with this new feature is posting to your customer base from the page without the need for customers communicating via your personal profile.
  • Entry Questions: another is the ability to ask up to three questions upon entry to a group, giving the admin the ability to either accept or deny requests based on their submission.
  • Linking Groups: and finally, a more recent feature is linking groups within groups. This is a good feature if you’re wanting to segment your following into more specialised areas.

I managed to get 1,000 email addresses in 3 weeks with the new Facebook group features

I decided to create my own Facebook group for a client and the results were pretty spectacular. I managed to get over 2.5K members and 1,000 email addresses all in a few weeks. Before I show you how I did it, here’s some humble-brag screenshots:

Campaign Monitor: 1,089 new subscribers

Facebook group: 2,515 members

Now that you believe I’m not talking out of my ass, let me show you how I did it…

Step 1: Who are your customers?


The first step is to identify who your customers are and do some market research into the types of Facebook groups they might hang out in. For my client, the customer base involved middle-aged women who were looking for a support network after they had undergone a particular weight loss surgery procedure.

Step 2: What are your customers motivated by?


This one can be a little tricky and can take some trial and error. For my client’s customer base, they wanted a space where they could ask questions and discover recipe ideas. My client agreed to take part in the community by answering questions without trying to sell to them (creating real value), and also put together a free resource that we could send members upon entry.

Step 3: Linking your Facebook page and deciding which questions to ask

You’ll need to link your Facebook page to the group in order to post as the page. In our case, we decided that the client would use their personal profile to interact with the community and the page to promote the business where appropriate. When asking your questions, try to evoke interest in the first question, provide a strong benefit in the second, and then your call-to-action with a privacy disclaimer in the final.

Step 4: Adding contact details to your marketing workflow

This part is a bit of a pain and requires some manual work. When members request access and have answered your set of questions, you’ll then need to store the relevant response details in a spreadsheet for upload to your workflow. Here’s an example of what a response looks like:


Step 5: Promote the group and keep the fire burning

This was probably the trickiest part of the whole process. Once you get some momentum it can soon fizzle out if you’re not giving your community a reason to stick around. My advice would be to position the group with the sole focus of having experts in the field contributing to the conversation – this is hard to come by in any open forum.

How marketers can use the new features

Once you’ve gained a decent following on the group and your email contacts list is looking healthy as ever, the possibilities are endless. Here’s some ideas I’ve been using:

  • Develop genuine customer relationships to create fans of the brand
  • Send educational material and new product promotions to their inbox
  • Increase the following of the Facebook page
  • Develop a lookalike audience campaign on Facebook with your email contacts
  • Survey the community to get their feedback on what interests them most

If you have a business that works well on social media, feel free contact me and I can give you an idea for an approach to try.

Brodie Clark is a Digital Campaign Manager at one of Melbourne’s leading SEO agencies, Optimising. Brodie has held both in-house and agency roles in Australia, developing digital strategy for a wide range of clients. When he isn’t in the office, you can find him writing on his personal blog over at BrodieClark.com. Follow him on Twitter or connect on Linkedin..
14 Jul 15:24

5 Indispensable B2B Marketing Hacks You Can Learn from Publishers

by Scott Vaughan

stevepb / Pixabay

Over dinner a couple months ago in Austin, a few of my B2B marketing peers pointed out how much influence my days as a publisher have had on the way I approach demand marketing.

I hadn’t given it too much thought before then. However, after hearing the observations of my fellow marketers, I reflected on some of the “go to” strategies and tactics in my current marketing playbook. Indeed, I have carried many of my media company learnings into the B2B marketing world.

Inspired by my colleagues, here are a few publisher strategies that I’ve seen drive significant, cumulative value for B2B marketers.

1. Develop POVs on topics that matter to your audience

The single biggest lesson I’ve learned (and have used religiously) is the power of developing Points of View (POVs). In the media and publishing world, editors and publishers meet regularly to debate the most important, current industry topics and develop a clear “take” or “point of view” on subjects to present to their audience.

For B2B marketers, POVs are embedded in our core communications, and they amplify what our brands – company, product or personal – stand for. POVs are most effective when aligned with key business drivers, market trends, industry conversations and customer pains and priorities. This POV immersion and alignment helps your brand stand out and boosts relevancy in the increasingly noisy, crowded markets we serve.

An example of a big market trend in MarTech for POV alignment is account-based marketing (ABM). Everybody is talking about ABM. So, it’s important to develop your company’s take. At Integrate, our ABM POV has been “companies don’t buy anything, people do.”

While everybody in the ABM world is focusing solely on accounts, our POV emphasizes the need to focus both on the accounts AND on the people – decision-makers, buying committees, etc. – representing the target accounts who’ll actually sign the checks. This take delivers a unique perspective that amplifies and drives home our core value proposition and one our customers gravitate to as a best practice.

2. Use cross-channel content and formats to gradually build discussions

In the publishing world, topical POVs are developed to educate, dissect and/or explain trends or events throughout their life (or news) cycle. This builds interest and interaction, and enables the audience to follow the story, see it unfold and, in some cases, participate in it. This means content is rarely developed for one specific communications piece or medium. Rather, it keeps building and is deployed over time in different formats.

As B2B marketers, we should rarely, if ever, develop a single communications effort – blog, presentation, video, infographic, ebook, case study – that’s only used for one medium. For example, you may start with a company blog that explains your POV or market shift. It can then be complemented by a:

  • More in-depth whitepaper or guide
  • Handful of expert video interviews to amplify the key points
  • Presentation delivered at an industry conference

Leveraging a multi-channel, multi-format approach allows you to build the “story” and engagement over time.

It would be awesome (and a miracle) if your prospect universe and stakeholders could get your key points in one take. The reality here is you want to use the power of repetition, but with the twist of using different content formats and delivery channels, letting your buyer/audience choose the method they prefer.

3. Get visual to tell your story

Successful media outlets are disciplined at using compelling images, graphics and headlines to draw their target audience into the subject matter. No, I’m not talking about “click bait.”

A strong visual will conjure up the right ideas, explain a complex set of events, or provide data that helps the audience understand the key points.

The power of visualization may seem obvious, but it’s constantly missed. It might be because it can take time and talent to develop compelling visuals. In my experience as a marketing exec, this is essential and worth the investment to include in your B2B marketing arsenal.

The fact is content with relevant images get 94% more views than content without images. And with B2B brands often offering more complex solutions that may take time to fully grasp, using visualization becomes even more important to your success.

To get even more out of your visual effort, steal these often-used tactics from successful publishers:

  • Make the graphics/charts/images easy to share and steal for their own use
  • Use short, descriptive captions to educate your audience
  • Source images and data from reputable industry experts and organizations

4. Use news or trend-jacking to increase relevancy

B2B publishers not only inform and educate their audience, they often help shape and create market trends. They’re savvy about being expert sources for the mainstream media and are featured speakers at industry conferences. Here they share their POVs via data charts, visual presentations and discussion panels.

B2B marketers benefit from applying this same approach, often referred to as “trend-jacking.” Many analysts, reporters and news outlets are looking for commentary and subject matter expertise when news breaks or when they’re writing an article on a given topic. This is a perfect opportunity to offer your commentary and expertise via an interview, quote or proprietary data to support your POV.

For example, when a major security breach happens, info security companies are quick to offer their expertise, data and perspective on what happened, what it means and what can be done to prevent breaches in the future. Think about your areas of expertise, use your POVs, and be ready to capitalize when news breaks or industry trends shift.

5. Check out Chiefmartec.com for publisher hacks in action

To see such publisher hacks play out in the real B2B marketing world, we need look no further than what Scott Brinker, also known as @chiefmartec, has done with his often-cited MarTech landscape chart.

The editor of chiefmartec.com and MarTech Conference Program Chair uses the full publisher playbook. Scott diligently:

  • Develops POVs around the explosion of MarTech
  • Shares content in multiple formats keeping this topic front and center in board and conference room discussions
  • Visualizes the marketing technology universe to amplify and dissect the various segments of the landscape
  • Capitalizes on trend-jacking, regularly being interviewed and featured as part of MarTech articles and conferences.

Hell, he even put his POV all together in a book to deliver on the ultimate “publisher” strategy.

In my opinion, these are very smart publishing lessons and hacks thoughtfully applied in B2B marketing.

14 Jul 15:23

How to Create a Perennial Bestseller

by bornfitness

Note from the editor: The following is a guest post by Ryan Holiday. Ryan (FB/IG/TW: @RyanHoliday) is the bestselling author of six books, including The Obstacle Is the Way, Ego Is the Enemy and The Daily Stoic. His books are used by many NFL teams, including the Seahawks and Patriots, and was read by members of the Warriors on their way to NBA championship in 2017. His work has been translated into twenty-eight languages and has appeared everywhere from the Columbia Journalism Review to Fast Company. His company, Brass Check, has advised companies such as Google, TASER, and Complex, as well as multiplatinum musicians and some of the biggest authors in the world.

His latest book, Perennial Seller: The Art of Making and Marketing Work that Lasts is a meditation on the ingredients required to create classic books, businesses, and art that does more than just disappear.  


Nobody sits down to make something they hope will be immediately or quickly forgotten. Elon Musk compares starting a business to “eating glass and staring into the abyss of death,” and no one would willingly do all that if they thought their efforts were going to disappear with the wind.

The vast majority of creative work, sadly, is not only forgotten, it never had a chance to be anything but forgettable. In the United States alone some 300,000 books are published on average per year. Roughly 300 hours of video are uploaded to YouTube every minute. Since it launched in 1985, some 6,000 films have appeared at Sundance. How many of these products endured for years or decades? Not many.

But some people do figure it out. The publishing industry, the music industry, the movie industry, despite what you read in the newspapers, are successful not because of the hits that come out each week, but because of their library of content—what insiders call “perennial sellers.”

Perennial sellers are movies like the Shawshank Redemption, artists like Iron Maiden, startups like Craigslist, books like the 48 Laws of Power, (and The 4-Hour Workweek, which is 10 years old and still sells more than 100,000 copies per year in the U.S. alone). Look at Craigslist, now 20 years old, which makes annual profits of over half a billion by monetizing just 2-3 categories of listings. These are the kind of products that customers return to more than once, and recommend to others, even if they’re no longer trendy or brand new. In this way, they are often timeless and unsung moneymakers, paying like annuities to their owners. Like gold or land, they increase in value over time because they are always of value to someone, somewhere.

All my life (and career) I have been studying these kinds of perennial sellers. Not just because it’s what I do for a living as an advisor to writers, musicians and entrepreneurs, but to incorporate them in my own writing. What follows in this post are some of the lessons we can learn from the creators who have made things that last—not for months but for years. I’ve split them into two distinct buckets, how to make something that lasts and the kind of marketing required to develop a loyal audience that lasts.

***

The Work Is What Matters

It was the great Cyril Connolly who would tell writers that, “the true function of a writer is to produce a masterpiece and that no other task is of any consequence.” This is true of anyone setting out to produce a perennial seller in any space in any era. Phil Libin, the founder of Evernote, has a quote I like to share: “People [who are] thinking about things other than making the best product never make the best product.” The legendary investor and Y Combinator founder Paul Graham explains why, “The best way to increase a startup’s growth rate is to make the product so good people recommend it to their friends.”

The point is: The first and most essential step of a perennial seller is creating something truly great. As my mentor Robert Greene put it, “It starts by wanting to create a classic.” If you’re sitting down to make something and thinking about how famous it’s going to make you, how rich you’re going to get, how fun it’s going to be, or all the people you’re going to prove wrong, you are thinking about the wrong thing.

Frank Darabont, the director and writer of The Shawshank Redemption, was offered $2.5 million to sell the rights so that Harrison Ford and Tom Cruise could be cast as the stars. He turned it down because he felt this was his “chance to do something really great” with his screenplay and the actors of his choosing. Turning down that kind of money couldn’t have been easy, but that’s the difference between what might have been a forgettable mid-level blockbuster to one of the most enduring and popular movies of all time.

Think Long Term, Don’t Chase Trends — What Doesn’t Change?

Darabont’s decision probably seemed crazy at the time. Hollywood says “We want to give you a bunch of money to put these two movie stars in your film,” and he rejects it? Why? He didn’t want to make a movie dependent on big names. He wanted to make a movie that captured the essences of Stephen King’s book, a movie that wasn’t about flash and marketing but rooted in something deeper.

Consider Amazon, now arguably the most valuable company in the world. Jeff Bezos’ dictum to his employees is not to focus on what will make the most money right now, he’s not rushing to capture every fad or opportunity. Instead, he has this surprising command: “Focus on the things that don’t change.”  

Bezos isn’t rushed, and he is thinking long term. He knows that customers will, always prefer cheap prices, fast shipping and reliable service. That’s what he is optimizing for, not what’s trendy right now. The great writer Stefan Zweig once recounted a youthful conversation with an older and wiser friend. The friend was encouraging him to travel, believing that the experience would broaden and deepen Zweig’s writing. Zweig believed he had to write right now and he needed to finish his book as quickly as possible. “Literature is a wonderful profession,” the friend explained patiently, “because haste is no part of it. Whether a really good book is finished a year earlier or a year later makes no difference.”

It doesn’t make a difference because really good stuff is timeless. It doesn’t need to be rushed.  

Who was rushed? All the people who started “businesses” right before the first dot-com bust, or apps for Myspace pages. Or Groupon clones. Or QR codes. Or gourmet cupcakes. Or published adult coloring books. Or people selling fidget spinners.

Take the Star Wars franchise. In one sense, the films were undoubtedly futuristic and took advantage of then cutting-edge special effects. But George Lucas borrowed far and wide…and new and old. He acknowledged that his initial conception of the movie was for a modern take on the Flash Gordon franchise, going as far as trying to buy the rights in order to do so. He also borrowed heavily from the 1958 Japanese movie The Hidden Fortress for the bickering relationship between R2‑D2 and C‑3PO. Yet for all these contemporary influences, Lucas’s most profound source material was the work of a then relatively obscure mythologist named Joseph Campbell and his concept of a “hero’s journey.” Despite the special effects, the story of Luke Skywalker is rooted in the same epic principles of Gilgamesh, of Homer, even the story of Jesus Christ. Lucas has referred to Campbell as “my Yoda” for the way he helped him tell “an old myth in a new way.” When you think about it, it’s those epic themes of humanity that are left when the newness of the special effects fall away. Why else would ten-year-olds—who weren’t even born when the second set of three movies were made, let alone the original trilogy—still be captivated by these films?

As Rick Rubin said on Tim’s podcast, he urges his bands not to listen to the radio while producing an album. He doesn’t want them thinking about what’s popular right now. “If you listen to the greatest music ever made, that would be a better way,” he says, “to find your own voice to matter today than listening to what’s on the radio and thinking: ‘I want to compete with this.’ It’s stepping back and looking at a bigger picture than what’s going on at the moment.” He also urges them not to constrain themselves simply to their medium for inspiration—you might be better off drawing inspiration from the world’s greatest museums than, say, finding it in the current Billboard charts.

As you are deciding what to make, it’s essential that you root it in what is timeless. Otherwise, it doesn’t matter how great it is in the moment—it won’t last.

Seek Out A Blue Ocean

Creators gravitate towards competition because it seems safe. If pop punk is popular, they re-tool their band because they think that’s what labels and fans are looking for. If venture capitalists are funding VR or drones, that’s the company they start. Unfortunately, this makes it harder to break through the noise.

As famed investor Peter Thiel has said, “competition is for losers.”

An essential part of making perennial, lasting work is making sure that you’re pursuing the best of your ideas and that they are ideas that only you can have (otherwise, you’re dealing with a commodity and not a classic). Not only will this process be more creatively satisfying, it will be better for business. In 2005, business professors W. Chan Kim and Renée Mauborgne described a new concept that they called Blue Ocean Strategy. Instead of battling numerous competitors in a contested “red ocean,” their studies revealed that it was far better to seek fresh, uncontested “blue” water. Can you redefine or create a category, rather than compete in one?

To tell another Rick Rubin story: In 1986, he was signed on to produce the first major label album for Slayer, then a notoriously heavy but obscure metal band. The natural impulse for many would be to help the band make something more mainstream, more accessible. But Rubin knew that would be a bad choice both artistically and commercially. Instead, he helped them create their heaviest album ever—maybe one of the heaviest albums of all time: Reign in Blood.

As he recounted later, “I didn’t want to water down. The idea of watering things down for a mainstream audience, I don’t think it applies. People want things that are really passionate. Often the best version is not for everybody. The best art divides the audience. If you put out a record and half the people who hear it absolutely love it and half the people who hear it absolutely hate it, you’ve done well. Because it is pushing that boundary.”

In the short term, this choice almost certainly cost them some radio play. But when Rubin says that the best art divides the audience, he means that it divides the audience between people who don’t like it and people who really like it. Ultimately, it was the polarizing approach that turned Reign in Blood into a metal classic—an underground album that spent eighteen weeks on the charts and has sold well over two million copies to date.

When I decided to write a modern book that relied heavily on Stoic philosophy, I knew I didn’t want it to be like other books on the subject. First off, the originals like Seneca and Marcus Aurelius are so good that they are essentially impossible to beat. It would have been suicide to compete with them. Many of the subsequent books about stoicism seemed to be content to retread what these great thinkers had said and thus only reached a small niche of hardcore philosophy fans. I decided to take a different route entirely—I would illustrate Stoic principles through historical and business stories. This has angered many fundamentalists in the academic Stoic community—but that’s OK. They weren’t who I was trying to reach anyway. By creating something fresh and new I was able to find an audience that had never considered philosophy.

In the last three years, The Obstacle is the Way has sold more than 300,000 copies and is translated in more than a dozen languages. It sold more copies in 2017 than it did in 2016, and more in 2016 than it did in 2015 and 2014. That’s what can happen when you sidestep competition and create something new—while still basing it on timeless principles and ideas.

Know Your Audience

It’s important to “scratch your own itch” as the saying does, but are you actually sure people share your itch? I know you’re not going to be satisfied selling just one copy. Whatever you’re making is not for “everyone” either—not even the Bible is for everyone.

Paul Graham of startup incubator Y Combinator, which has funded over a thousand startups including Dropbox, Airbnb, and Reddit, says that “having no specific user in mind” is one of the eighteen major mistakes that kills startups: “A surprising number of founders seem willing to assume that someone—they’re not sure exactly who—will want what they’re building. Do the founders want it? No, they’re not the target market. Who is? Teenagers. People interested in local events (that one is a perennial tar pit). Or ‘business’ users. What business users? Gas stations? Movie studios? Defense contractors?”

It pays to be specific.

Think of Herb Kelleher of Southwest Airlines, who has an incredibly clear mission statement illustrated via one question: Will this help us be the lowest-cost airline? As he put it, “I can teach you the secret to running this airline in thirty seconds. This is it: We are THE low-cost airline. Once you understand that fact, you can make any decision about this company`s future as well as I can.” Because of this, his employees knew who their customers were and what those customers needed.

What to Expect When You’re Expecting is for soon-to-be parents. The person who sat down to write the song Happy Birthday was creating something for people at birthday parties (and created an incredibly valuable copyright in the process). When Susan Cain published her book about introversion, she had a very specific audience in mind: introverts. (Which has since sold over a million copies and launched a massive TED talk.) The Left Behind series is obviously for Christians. Its films, novels, graphic novels, video games, and albums are preaching with a very specific choir in mind.

The famous music promoter and later movie producer Jerry Weintraub (The Karate Kid and the Ocean’s series) has a good story in his memoir When I Stop Talking, You’ll Know I’m Dead. He once proposed renting out Yankee Stadium for a celebrity softball game with Elvis. On a day the stadium wasn’t in use, the owner of the Yankees took Weintraub out onto the field and forced him to look at all the empty seats—each one symbolizing someone who would have to be marketed to, sold, and serviced. It was a formative lesson, he said. “Whenever I am considering an idea, I picture the seats rising from second base at Yankee Stadium. Can I sell that many tickets? Half that many? Twice that many?”

What if you can identify a perennial problem and solve it? If you can create something for an audience that renews itself each year (like college grads or people turning 50)? Then you’ll have something that can last and sell by word of mouth.

The more important and perennial a problem (or, in the case of art, the more clearly it expresses some essential part of the human experience), the better chance the products that address it will be important and perennial. As Albert Brooks put it, “The subject of dying and getting old never gets old.” The filmmaker Jon Favreau, who created Swingers and Elf and directed Iron Man, has said that he aims to touch upon timeless problems and myths for specific groups of people in his work, and that all great filmmakers do as well. “The ones who get the closest to it,” he said, “last the longest.”

If You Don’t Care Enough To Market Your Work, Why Should An Audience Buy It?

Let’s stipulate that you have made something amazing. In some ways, now you have an even harder job ahead of you—because now you have to make people care. Art is a kind of a marathon where, when you cross the finish line, instead of a getting a medal placed around your neck, the volunteers roughly grab you by the shoulders and walk you over to the starting line of another marathon: marketing.

In a recent interview, the novelist Ian McEwan complained lightheartedly about what it was like to go out and market a book after spending all that time creating it: “I feel like the wretched employee of my former self. My former self, being the happily engaged novelist who now sends me, a kind of brush salesman or double glazing salesman, out on the road to hawk this book. He got all the fun writing it. I’m the poor bastard who has to go sell it.”

Fortunately, this is a learnable skill, and there is a process that greatly increases your likelihood of success. I’ve used this process with dozens of New York Times bestsellers, musicians whose work has been downloaded millions of times, and products and brands that have grossed hundreds of millions in sales.

Now, the bad news: no one “trick” will do the job. Marketing isn’t about hacks.

As renowned venture capitalist Ben Horowitz says: “There is no silver bullet. We’re going to have to use a whole lot of lead ones.”

What Do We Have To Work With?

The first thing you should do at the launch of any product is to sit down and look at your assets, and ask: What are we working with here? The first thing anyone planning a launch has to do is sit down and take inventory of everything they have at their disposal that might be used to get this product in people’s hands.

This asset assessment can also be used to make great products, and the process is similar, so let’s begin with an example. This was director Robert Rodriguez’s approach—now famous as the “Rodriguez List” approach—to making his award-winning movie El Mariachi. As he told Tim on their podcast together, “I just took stock of what I had. My friend Carlos, he’s got a ranch in Mexico. Okay, that’ll be where the bad guy is. His cousin owns a bar. The bar is where there’s going to be the first, initial shootout. It’s where all the bad guys hang out. His other cousin owns a bus line. Okay, there will be an action scene with the bus at some point, just a big action scene in the middle of the movie with a bus. He’s got a pitbull. Okay, he’s in the movie. His other friend had a turtle he found. Okay, the turtle’s in the movie because people will think we had an animal wrangler, and that will suddenly raise production value. I wrote everything around what we had, so you never had to go search, and you never had to spend anything on the movie. The movie cost, really, nothing.”

The point is: Not every launch is the same and every launch should be tailored around your specific needs. For instance, when we launched The 4-Hour Chef, Tim was looking at a tough retail situation because the book was published with Amazon. We put our heads together and thought about who we knew who could help. Matt Mason, then the CMO of Bittorrent was an old friend of mine. I connected him with Tim and bam—the first Bittorrent author bundle was born and was downloaded more than 2 million times. (Also see the “free” section below for more on this kind of approach.)

Without that brainstorming, one of the single best marketing strategies of that campaign never would have come together. So kick things off by doing a deep dive into:

  • Relationships (personal, professional, familial, or otherwise)
  • Media contacts
  • Research or information from past launches of similar products (what worked, what didn’t, what to do, what not to do.) (Ramit Sethi’s Growth Lab had an excellent post recommending that you pick a competitive product to yours and track all the places they got press, all the things they did to move units and use that to form the basis of your campaign. No need to learn by trial and error if someone has already done some of it for you.)
  • Favors you’re owed (if nobody owes you favors then you should pause your launch and go help other people. Build up debt you can call in to help promote your stuff. Adam Grant’s book Give and Take describes this well.)
  • Potential advertising budget
  • Resources or allies (“This blogger is really passionate about [insert some theme or connection related to what you’re launching].” And if you don’t know who the influencers and gatekeepers in your space are? That’s a bad sign! Don’t leap into a pool you haven’t familiarized yourself with first. Study the terrain.)

It is essential to take the time to sit down and make a list of everything you have and are willing to bring to bear on the marketing of a project.

Aside from racking your own brain, one of my favorite strategies to kick off this process is simply: ask your world. I call this the “Call to Arms”—a summons to your fans and friends to prepare for action (see Platform, later in this post). I create a quick online form and I post it on my blog as well as on my personal Facebook page and other social media accounts. In a previous era, different tools would have been used (a physical Rolodex?), just as there will doubtlessly be newer, different tools in the future. Regardless of the tools used, though, what you’re saying is the same:

“Hey, as many of you know I have been working on ______ for a long time. It’s a ______ that does ______ for ______. I could really use your help. If you’re in the media or have an audience or you have any ideas or connections or assets that might be valuable when I launch this thing, I would be eternally grateful. Just tell me who you are, what you’re willing to offer, what it might be good for, and how to be in touch.”

Eric Barker, author of Barking Up The Wrong Tree, sent a similar note to his 300,000 person email list prior to his launch. He replied to each offer to help—but there was so many he actually got temporarily blocked from his his own gmail account! Yet this process unearthed a number of podcasts, book clubs, speaking opportunities and interviews that helped the book debut on the national bestseller list. Depending on the size of your platform, the number of messages you get might range from a few dozen to a few thousand, but there will almost always be something of use in there.

Free Is One Of The Best Ways To Get Fans

How much does the thing you’re selling cost? Twenty dollars? Fifty dollars? A thousand dollars? Whatever the price, that is not the full price. In addition to the actual dollar cost, there’s also the cost of buyers’ time to consume the product—there are all the things they’re missing out on by choosing to consume your product (what economists call opportunity costs). I can’t ever get two hours of my life back if the movie isn’t good. Life is short, and we can read only so many books—by choosing one, I’m choosing explicitly to not read another. That weighs heavy on consumers.

There’s another cost that creators tend to miss too: How much does it cost for people to find your work? To read the reviews or read an article about it? How much time does it cost to download, wait for it to arrive, or set up? These costs—discovery and transaction costs—exist even when your work is free! Think of the free concerts you haven’t attended, the samples you didn’t bother to walk over and try, the products you didn’t buy even though they were 100 percent risk-free, love it or get your money back, no money down. When you think about it this way, it’s really amazing that people buy or try anything at all!

Tim has posed an interesting related question: “If TED charged for their videos from the beginning, where would they be now?” The answer is probably closer to “obscurity” than ubiquity—they’ve racked up billions and billions of views since the first videos went up. Why should our work be any different?

When we say, “Hey, check this out,” we’re really asking for a lot from people (time, attention, opportunity costs,etc.). Especially when we are first-time creators. Hugh Howey, author of the wildly popular Wool series and one of the first big creators in the self-publishing era, has said that it’s essential for debut authors to give away at least some of their material, even if only temporarily. “They’ve gotta do something to get an audience,” he’s said. “Free and cheap helps.” So does making the entire process as easy and seamless as possible. The more you reduce the cost of consumption, the more people will be likely to try your product. Which means price, distribution, and other variables are essential marketing decisions.

Why do you think Steven Pressfield gave away nearly 20,000 copies of a special edition of his book The Warrior Ethos to soldiers? Because he knew they were his target audience and he knew that if a small percentage of the millions of vets and soldiers in the US Army read his book, it would spread by word of mouth from there (first month it sold 37 copies, five months in it was selling 500 copies per month and now it sells 1,000-1,500 copies per month five years post launch.)

Sure, free is an easier strategy for some products than others. The indie musician Derek Vincent Smith aka Pretty Lights did this so often and so prolifically, it not only built him a huge audience for live shows, but also earned him a Grammy nomination. Starting with his first album in 2006, Pretty Lights has given all eight of his albums and EPs away for free on his website. “I knew I’d probably have to support myself and my music through live performance, so I wanted to get it through as many speakers as possible,” he told Fast Company.

Starting in 2008, his music was available for paid download on iTunes and Amazon, while still being free for anyone to download from his website. This gave his fans a choice of supporting him financially while still growing his audience through free downloads. By 2014, Smith was averaging, per month, 3,000 paid album downloads, 21,500 single downloads, and three million paid streams on platforms like Spotify. His album A Color Map of the Sun was nominated for a Grammy in 2014, after being downloaded free more than a hundred thousand times in its first week of release.

Of course, you don’t have to do “free” to succeed, but it’s worth considering how you would if you had to.

Find Your Champions

When the New York Times profiled me and my book The Daily Stoic, it took the book to about #1,500 on Amazon. When Tim posted a picture of the first page of The Daily Stoic on January 1st on his Instagram, it took the book to #44. Below is a chart of The Daily Stoic’s weekly book sales:

When he shared a photo of the “memento mori” coin that DailyStoic.com produced, we were seeing orders come in practically every minute for most of the day. When a real person, a real human being that many others trust says, “This is good,” it has an effect that no brand, no ad, no faceless institution can match.

Marc Ecko built his clothing brand Ecko Unltd into a billion-dollar company and a staple of streetwear and music by perfecting what he called the “swag bomb”—a perfectly tailored and targeted package to the person he was trying to impress. His first influencer was a popular New York City DJ named Kool DJ Red Alert. Marc was addicted to his weekly show, which often featured the latest and coolest trends in hip-hop. To get attention for his company, Marc would camp out in Kinko’s and fax in special drawings he made to Red Alert’s station fax machine. Then he started sending airbrushed hats and jackets and T‑shirts. He never asked for anything—he just made great work and sent it to select influencers he knew might appreciate it. Eventually, he got his first shout-out on the air, and the brand was officially born.

Marc wasn’t just sending out random stuff to random people—he knew who mattered and he knew what they liked. When Spike Lee directed the movie Malcolm X, Marc “sent him a sweatshirt with a meticulously painted portrait of Malcolm X on it.” The sweatshirt took two days of work to make—even though there was no guarantee Spike would even see it. It turned out that Spike loved the gift and sent Marc back a signed letter. Two decades later, Spike Lee and Marc Ecko are still working together.

The story of John Fante, one of my favorite writers, is a heartbreaking one. A great novelist’s career was partly ruined by Hitler—and the world was deprived of many great books. Yet there is another wrinkle in that story that gives it a somewhat happy ending. After fifty years of languishing in obscurity, Ask the Dust was discovered in the Los Angeles Public Library by the writer Charles Bukowski. Bukowski was blown away and began to rave about Fante to everyone he knew—including his editor. What ensued was a resurgence of Fante’s work. He spent his dying days finishing one last novel, and today there is a public square in downtown Los Angeles named after him—a man who was nearly forgotten by history.

I heard about Fante from another one of his champions, the writer Neil Strauss, who had called Ask the Dust his favorite novel in an interview. I picked it up because of that recommendation. In turn, I have become a champion of Fante and helped sell thousands of copies of his work to my own fans. I tell this story to illustrate the power of champions—it can bring art back from the dead.

Some networking strategies from I’ve learned from Tim that I think help with influencer relationships:

Never dismiss anyone — You never know who might help you one day with your work. Tim’s rule was to treat everyone like they could put you on the front page of The New York Times . . . because someday you might meet that person.

Play the long gameIt’s not about finding someone who can help you right this second. It’s about establishing a relationship that can one day benefit both of you.

Focus on “pre-VIPs” The people who aren’t well known but should be and will be. It’s not about who has the biggest megaphone. A great example for me was meeting Tim in early 2007 before The 4-Hour Workweek was published. He hadn’t sold millions of books then and didn’t have a huge platform. Now he does and I am writing this post.

In my experience, one of the most effective use of influencer attention is not simply in driving people to check you out, but instead as a display of social proof. A blurb on the back of a book isn’t bringing new fans to the book; it’s there to convince an interested reader, “Hey, this thing is legit.” Katz’s Deli has photos of the owner with all the celebrities who’ve eaten there—but they’re hanging inside the restaurant. It’s to reaffirm to the customers: You’re in a special place. Special people eat here. In the middle of the restaurant there’s also a sign hanging from the ceiling that reads, Where Harry Met Sally . . . Hope You Have What She Had!

Social proof sells. The perennial seller acquires it by being legit, and then comes up with interesting ways to use it to their advantage.

Fun Ways To Get Media Attention

One of my previous guest posts on Tim’s site dealt with the process of getting media so I won’t repeat it all here, but I do want to give some some high level thoughts on the subject:

  • Media is a seller’s market — It might not seem that way, but trust me, no reporter has ever complained that there are too many good stories out there. They want to write about you…if you’re interesting and cool and nice.
  • One size does not fit all — If you’re sending press releases or standardized pitches, you’ve already lost. You’re just contributing to the noise. Really study the work of the people you want to write about you. Don’t pitch people who don’t cover what you do. Build a relationship (before you ask for anything). Be a human being.
  • Focus on what’s unique and special — Remember, competition is for losers. Whatever is most special about you, lean into it with your pitch.
  • Don’t be afraid of controversy — As Elizabeth Wurtzel put it, “Either you’re controversial, or nothing at all is happening.” Not all press is good press, but most of it is.
  • Take advantage of the cycle — Almost every day Google gets press for its Google Doodles—because they celebrate a theme, or a historical event, a famous person’s birthday. If there is a big story about cybersecurity in the news and that’s what your product does, jump into the fray. My third biggest week ever for my first book Trust Me I’m Lying came 4+ years after release because I wrote an article about the violent protests in Berkeley (see: David Meerman Scott’s newsjacking.)
  • Start small — In 2015, I appeared on a small podcast to discuss The Obstacle is the Way’s impact in professional sports. That led to this piece on PatriotsGab.com which led to a Sports Illustrated piece headlined: “How a book on stoicism became wildly popular at every level of the NFL.” It sold so many books the publisher ran out of stock—but that wouldn’t have happened had I pitched SI. The story had to be traded up the chain.

Now, I’ll now touch on two other things: paid media (advertising) and publicity stunts.

The most important thing to remember if you have a budget for your work: Advertising can add fuel to a fire, but rarely is it sufficient to start one. F. Scott Fitzgerald’s editor Maxwell Perkins once wrote to one of his authors the following, comparing advertising a product to a man attempting to move a car,

“If he can get it to move, the more he pushes the faster it will move and the more easily. But if he cannot get it to move, he can push till he drops dead and it will stand still.”

That’s how you should think about advertising. It’s not how you launch your product—it’s how you keep it going once it has already broken through. Ian Fleming, the commercially minded creator of the James Bond franchise, advised his publisher to advertise for his books after they’d begun to sell well, not only offering to share the costs (£60 for every £140 the publisher put in), but even submitting some of his own ad copy:

Ian Fleming has written 4 books in 4 years. They have sold over one million copies in the English language. They have been translated into a dozen languages, including Chinese and URDU. No. 5 is called FROM RUSSIA WITH LOVE.

As for getting media attention, my strategy is this: If you want to be in the news, make news. Reporters sit around all day hoping to find good stuff, anxious to beat their (many) competitors in getting to it. In this way, the modern media is really a seller’s market. Reporters want stuff, but you have to catch their attention.

A fun example: I was working with a band called Zeds Dead and I saw an article about a woman who had worn a Fitbit while having sex. The article blew up online. So we had Zeds Dead put heart rate monitors on their fans during a show. The subsequent piece from BoingBoing, the biggest blog in the world, did great. One of the things we did when James Altucher launched Choose Yourself! was to announce that James was accepting Bitcoin payments for the book. He was one of the first authors to do it, and even though James only had about ten readers actually take him up on offer, the stunt got him on CNBC to talk about that and the book itself. This certainly moved a lot more units. But again, neither of these stunts would have mattered without a great product to back them up.

There are lots of cool stunts you can do with advertising even. Look at Tim’s decisions to buy actual billboards featuring answers to his famous podcast question: “What would you put on a billboard?” It resulted in a video that did close to 80,000 views and all sorts of social media impact. Neil Strauss bought a billboard on the Sunset Strip for his book The Truth that said, “ON BEHALF OF ALL MEN, I APOLOGIZE.” American Apparel’s controversial advertising got it all sorts of publicity, and that publicity, in turn, introduced lots of people to the brand.

If you’re interesting and provocative enough, the pitch is easy: just email reporters and tell them what you’re doing.

Keep Your Platform in Mind

After the comedian Kevin Hart experienced several disappointing career failures in a row, he was at a crossroads. The movies he’d expected to make him a star hadn’t hit; his television deal hadn’t panned out. So he did what comedians do best—he hit the road. But unlike many successful comedians, he didn’t just go to the cities where he could sell the most seats. Instead, he went everywhere—often deliberately performing in small clubs in cities where he did not have a large fan base. At each and every show, an assistant would put a business card on each seat at every table that said, “Kevin Hart needs to know who you are,” and asked for their e‑mail address. After the show, his team would collect the cards and enter the names into a spreadsheet organized by location. For four years he toured the country this way, building an enormous database of loyal fans and drawing more and more people to every subsequent show.

As his name grew, Hart began to take television gigs that he thought would allow him to grow his platform. In 2011, he hosted the MTV Music Awards and snagged, by his count, more than 250,000 Twitter followers in one swoop. Across social media and e‑mail, Hart’s fan-by-fan ground game—in his words, “years of me building and building and building and reaching out to my fans on the personal level”—built up a platform of more than fifty million people, people he can launch each of his products too.

The problem is people want to have a platform, they don’t want to build one. How many bestselling books came out in 2007? Many, but few took the time to build a blog around their book, featuring other writers no less, but it was Tim’s decision to do that that was instrumental in the book continuing to sell over time.

You’re probably familiar with Kevin Kelly’s theory of 1,000 True Fans: “A creator, such as an artist, musician, photographer, craftsperson, performer, animator, designer, videomaker, or author—in other words, anyone producing works of art—needs to acquire only 1,000 True Fans to make a living.”

Look at a band like Iron Maiden—they haven’t been on the radio in decades, but they built a platform of loyal fans. As Bruce Dickinson, their lead singer, would say, “we have our field and we’ve got to plough it and that’s it. What’s going on in the next field is of no interest to us; we can only plough one field at a time. We are unashamedly a niche band. Admittedly our niche is quite big.”

With one thousand true fans—people “who will purchase anything and everything you produce”—you’re more or less guaranteed a livable income provided that you continue to produce consistently great work. It’s a small empire and one that must be kept up, but an empire nonetheless.

And if I could give a prospective creative only one piece of advice, it would be this: Build a list.

Specifically, an e-mail list. It’s the most durable of platforms and it’s the most direct. Sure, that could change, but I think email (over four decades old) is a safer bet than Facebook or Twitter (just one decade old). With my book The Daily Stoic, we built a 40,000 person email list by sending out one additional free meditation every single morning. This is an incredible amount of work—basically, one additional book written per year—and I do it totally free. BUT—it helped the book spend 5 weeks on the Wall Street Journal list and without really any other marketing, the book now sells 1,000-1,200 copies per week.

Launches Matter But Keep Going Past Them

History shows that good work eventually finds its audience, but, as John Maynard Keynes so accurately expressed it, the market “can remain irrational longer than you can remain solvent.” If an artist starves to death before the world comes around to appreciating her genius, it doesn’t help the artist much. Launches are about getting attention sooner rather than later. Robert Greene’s 48 Laws of Power took a decade to start to hit bestseller lists, but with some slight shifts in his approach, we were able to get Mastery to debut at #1 on New York Times (and 4 years later it is regularly ranked sub-1000 on Amazon.)

Record labels know that the more times you hear a song, the more likely it is to be a hit. That’s why they hold tracks back until they get a threshold number of stations committed to playing it. It’s the same thing with the marketing of any product. You’re doing the work in advance so that to the public it feels like you’re suddenly everywhere.

At the same time, it’s worth remembering that Star Wars was beaten at the box office by Smokey and the Bandit. A launch is important, but we must bear in mind what Kafka’s publisher wrote to his author after poor sales: “You and we know that it is generally just the best and most valuable things that do not find their echo immediately.” In other words, it is far better to measure your campaign over a period of years, not months. If you don’t have the patience for that, at least months over weeks or days. I’ve seen this play out with my own launches. Looking at my 5 previous books, all have sold more than 90% of their total sales in the weeks AFTER launch week. For my most successful book, The Obstacle Is The Way, over 98% of sales have happened since launch week.

I remember early on I asked my agent Stephen Hanselman what separated his bestselling clients from his smaller ones. He said, “Ryan, success almost always requires an unstoppable author.” Throughout my career, I’ve seen this played out not just in books but in all products.

As I see it, not everyone who publishes a book is an author. They’re just someone who has published a book. The best way to become an author is to write more books, just as a true entrepreneur starts more than one business. The best way to become a true comedian, filmmaker, designer, or entrepreneur is to never stop, to keep going. They hustle, they keep creating. Very few of us can afford to abandoning our gift after our first attempt, convinced that our legacy is secured. Nor should we. We should prove to the world and to ourselves that we do it again…and again.

I’ll leave you with one last thought related to that and it’s from Craig Newmark. I asked him what it felt like to know that he had created something used by millions of people, something that’s still going strong after twenty years, his answer was the perfect note to end this post on: “It feels nice for a moment, then surreal, then back to work.”

14 Jul 15:22

You Don’t Need to Be a Silicon Valley Startup to Have a Network-Based Strategy

by Mark Bonchek
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The success of platform companies like Airbnb, Amazon, and Netflix has led to envy bordering on despair for their competitors. When we asked one successful online retailer “How do you compete with Amazon?” the response was “You don’t.” Publicly, CEOs talk about digital transformation, but privately, they wonder if their efforts will be enough.

Companies are right to be worried. Our research shows that companies with platform- and network-based business models are exponentially better at creating value. They grow faster, make more money, and are more valued than companies organized around products and services.

Building a successful platform business is hard enough when you have an original idea, ample capital, no core business to cannibalize, and a team of top talent. (Just ask the executives at Uber, Twitter, Fitbit, and Snapchat.) So what’s a legacy company to do? You might think that you have to turn yourself into a Silicon Valley startup and reinvent your business model.

The good news is that you can harness the power of platforms and network effects without turning yourself completely inside out. The business press tends to focus on “pure-play” platforms like Facebook, eBay, and PayPal. But platforms and networks can be developed in many different ways.

Insight Center

Think of platforms and networks in our digital age as the equivalent of electricity and motors in the industrial age. Some companies were in the pure-play electricity and motor business, like General Electric and General Motors. But most successful companies used electricity and motors to reinvent their existing businesses, whether in manufacturing, transportation, or construction. It would have been foolhardy for a manufacturer in the 1930s to create a separate division to pursue an “electrical business.” And yet it is the mistake many companies have already made by separating their “digital business,” and they are susceptible to making it again with platforms and networks.

The reason companies make this mistake is because they confuse thinking and doing. Platforms and networks are a mental model as much as a business model. The traditional way of thinking about value creation is linear and incremental. A production process turns inputs into outputs and distributes them through a tightly controlled supply chain. Value is in the products and services themselves. The new way of thinking about value creation is networked and exponential. A platform connects providers and users in a multisided market. The value is not in the items being produced one at a time but in the connections being made many-at-once. In the language of networks, the value of the platform provider is not in creating the nodes (whether people, things, or data) but in fostering the connections between the nodes.

As an example, hotel chains like Marriott or Hilton create value chains that deliver rooms and related services to their customers. In contrast, Airbnb creates a network that connects hosts and guests. Retailers like Walmart and Macy’s manage a supply chain, buying and reselling their own inventory. By contrast, Alibaba and Amazon create connections between buyers and sellers.

Note that people often get hung up on definitions of “platform” these days. A platform can be a business platform (a multisided market), a software platform (a cloud-based subscription service), or an engagement platform, (a user-generated community). What defines a platform is the ability to generate a network effect.

Einstein’s famous formula of E=MC2 can be adapted for our purposes. Think of E as Enterprise Value. M is Mass, in this case all the things, people, and assets of your ecosystem. C2 is the exponential effect of Connectivity and Co-creation. In a traditional business, there is little connectivity or co-creation, so the enterprise value is equal to the “mass” of the company — its human resources, financial assets, intellectual property, and physical goods. By adding connections and co-creation, we multiply the ability of these assets to create value.

To put this new way of thinking into practice, we have found it helpful to think about networking different types of capital. In our E=MC2 equation, you start with your M and then add the C2 to generate more E.

Every organization has five types of capital: human, financial, intellectual, physical, and relational. Let’s see what happens when we connect them rather than manage them — that is, focus on the links rather than the nodes.

  • Human capital. We normally think of people as something to be managed. After all, we call the department human resources. Organizations create value by managing people (inputs) to generate products and services (outputs). But consider the organization itself as a platform, connecting people who have ideas, skills, and work with the people who need them. Companies like GE are using crowdsourcing platforms that engage people from inside and outside the company. Others, like Morning Star and Zappos, are taking a more networked approach to the way the company is managed and governed. Where traditional companies try to increase productivity by focusing on M, these companies work on increasing connectivity (C2).
  • Intellectual capital. For most companies intellectual property is something that sits on their balance sheet. Patents, trademarks, brands, data, and software (IP) are proprietary assets creating differentiation. But what if the value is not in the intellectual capital itself but in the connectivity of that IP? For example, open APIs are protocols for data exchange that enable the sharing of software and data among customers, suppliers, and partners. Software connectivity and data exchange are at the heart of platform companies like Salesforce and Google. But traditional brands like Best Buy, Citi, Walgreens and Kaiser Permanente are also opening up access to create data-driven ecosystems. They recognize that the way to create value (E) is by creating not scarcity and exclusivity (M) but connectivity and utility (C2).
  • Physical capital. We normally think of the value of an asset as originating in what someone will pay for it and how they will use it. But in a digital world, physical goods become sentient and social. They are able to generate value in how they work together. Consider how Nest is networking its thermostats, smoke alarms, and cameras to create home security solutions, or how Caterpillar and GE are each networking their equipment and engines to save millions in maintenance costs. The internet of things is not just about making products smarter; it’s about connecting them to each other. Every company should be thinking about how its products and assets could become a Social Network of Things.
  • Financial capital. You might think that money is money. But we are moving toward more-networked forms of currency. Some of these are digital currencies like bitcoin, which is built on distributed models of verification and payment through the blockchain. Some are branded currencies, like the points in a loyalty program or the cash in an iTunes account or Starbucks mobile app. Even funding sources can be networked, as in the case of Kickstarter and other crowdfunding models. Money itself is becoming more intelligent and connected.
  • Relational capital. To achieve loyalty, most companies focus on managing their customer relationships. After all, there is a multibillion-dollar industry focused on customer relationship management. But a networking mindset goes beyond the relationships you have with your customers and looks for opportunities to connect them with each other. This could be directly, as Sephora does with its online communities using beauty tips as currencies. Or it could be indirectly, as Opower does in giving people benchmarking data on energy usage to foster conservation and efficiency. The value of your customers is more than what they do for you (E=M) — it’s what they do for each other (E=MC2).

Different companies can pursue quite different platform strategies based on what kinds of capital they choose to network together. Consider the different paths of Waze and Google Maps as mobile apps. Both have the feature of displaying traffic congestion. But one does so by networking physical and intellectual capital, and the other does it by networking human and relational capital. Google Maps uses anonymized data from the GPS of drivers’ mobile devices, relying on APIs and algorithms to generate traffic conditions in real time. Waze, on the other hand, uses members of the Waze community to report road conditions, relying on reciprocity and appreciation as a social currency.

There are five steps to incorporating these network effects into your business (which we call PIVOT):

  1. Purpose: Define the shared objective that everyone in your community or ecosystem will contribute to and benefit from. For Google Maps and Waze, this is saving time and getting where you want to go, or as Waze says, “Outsmarting traffic together.”
  2. Inventory: Identify the potential types of capital that might be networked together. Google Maps went in the direction of networking people’s phones, whereas Waze chose to network the people themselves.
  3. Validate: Test the ability to create value for the network through iteration and co-creation. The director of growth for Waze has described how the company went through many experiments to find the right engagement model.
  4. Operate: Deploy the platform to foster connections and the exchange of value at scale. This might involve building your own platform, or acquiring or becoming part of someone else’s. Both ZipDash, the creator of GPS traffic reporting, and Waze ended up joining Google to achieve more scale.
  5. Track: Create new KPIs to measure the success and growth of the network. Most KPIs are focused on E and M. You want KPIs that measure the network effect, or C2. In the beginning, Waze didn’t care about how many people signed up. It wanted to know how intensely people were using the service. Since it was networking human and relational capital, its KPIs were about participation and engagement. By contrast, ZipDash was networking devices, so its KPIs were focused on data-oriented measures like latency and coverage.

Everyone on the leadership team has a role to play in making this pivot. The CHRO can be working on networking employees and locations; the CMO on networking customers and partners; the CFO on networking funding and payments; the CIO on software and data; and the COO on products and services. The job of the CEO should be changing the KPIs and shifting the capital allocations to reinforce a culture of collaboration and realign the business for exponential growth.

As you embark on your network journey, keep in mind that the place to start is with your mental model. Value in a network is about what you connect, not what you make. Change how you think, and you will naturally change what you do. Then change what you measure to align incentives and track your progress.

14 Jul 15:22

Subscription-Based Apps: Pros, Cons, and How to Make the Big Bucks

by Megan Marrs

Paid subscription is just one of many app revenue models, but subscription-based apps have become increasingly more popular and prevalent in recent years.

In this revenue model, when users subscribe, they’ll pay you a monthly fee for access to your app. In exchange, subscription apps must work to retain their customers by continuing to offer new and incentivizing features.

Today we’re exploring why subscription based apps have become the new revenue model favorite, and what makes this type of app so successful (as well as challenging).

Benefits of Subscription App Models: Why Devs Love ‘Em

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Apple Adores Them and Offers Big Bonus

Seeing the trend and popularity of subscription apps, last year Apple introduced a change in the App Store that emphasizes app subscription business models over others by offering developers an 85/15 revenue split (rather than the standard 70/30 split) for subscriptions lasting over a year.

Basically, Apple wants to reward you for keeping a customer for a longer period of time.

This extra cut of the App Store pie is a pretty huge deal for app developers, leading those who were on the fence about subscription-based apps to give this revenue model a closer look.

Subscription-Based Apps See Great Revenue

The additional App Store revenue isn’t the only financial benefit of the app subscription structure. Subscription-based apps tend to see higher revenue per user than apps with other business models.

One VisionMobile study showed that subscription-based apps earned 2-3 times more per user than apps that relied on advertising or a pay-to-download model, while also earning nearly 50% more than apps relying on in-app purchases for revenue.

Subscription Apps Result in More Reliable Income

Subscription-based apps offer a very nice, steady source of reliable income, especially compared to other app revenue models.

When you know your revenue per user, and can trust that your cash flow will grow with each additional new user you acquire, you can sleep a bit better at night.

This trust in your revenue flow allows apps to be more confident in their marketing efforts and in planning major feature upgrades that can be developed without constant fear of things collapsing.

Mobile apps relying on subscriptions also have the added bonus of even more predictable, reliable income by offering discounts for longer subscription periods.

Many apps will offer discounts for users who commit to 6 or 12 month subscriptions. It’s a win-win for everyone; users love saving money and will often opt for the lower price plan with the extended commitment, and app developers can make reliable revenue projections. The benefit of knowing that at least a portion of your user base will be paying you for the next 6 or 12 months usually far outweighs any money lost through the discounted rate.

Being able to offer discounted subscriptions also offers apps some unique retention options. If a user churns or unsubscribes from your app, you may be able to rope users back in by providing their future monthly subscriptions at a discount.

I’ve myself have had this offer given to me when unsubscribing from a few monthly services and the discount often convinces me to stay put!

Subscription Based Apps Results in More Engaged Audience

The subscription app model also provides a higher likelihood of an engaged audience.

Maintaining app engagement is a huge challenge for many apps, but it tends to be easier for subscription apps since users are more actively invested in making sure they get as much out of your app as they can.

When people pay to subscribe to your app, they’ll use the app more often because they want to make sure they get their money’s worth! Since users are paying for your subscription each and every month, they feel obligated to use your app, resulting in a more engaged audience.

Of course it’s your job to foster that engagement and make sure that users have interesting, rewarding experiences each time they choose to engage with your app. If users don’t feel they are getting enough value from your app, they’ll unsubscribe as soon as they can.

Challenges of the App Subscription Model

newspaper-1595773_640.jpg

While there are many benefits to the app subscription model, it’s not all sunshine and rainbows – there are certain challenges that go with this revenue stream as well.

You Need to Continuously be Providing New Features and Content

Since users are paying you a monthly, recurring fee, they’ll expect more than they would for a one-off app payment. When you’re asking your users to pay you each month for access to your app, you’re really obligated to continuously provide new content and/or features for your user.

It’s essential that you make it clear to your users that you’re in this for the long haul! Consistent updates and bug fixes are no brainers, and while you don’t need to release a new build every week, your app needs to be stable and you’ll need to continue to adopt new, impressive features to excite your paying customers.

It’s also smart to make sure you’re getting in touch with your users regularly to remind them of all the great new stuff you’ve launched.

Personalization can help a ton with keeping users happy and satisfied with your app’s value – keep tabs on what kinds of content or which features an individual user frequents the most, then make sure to send a push notification and email when you launch updates that will connect with their specific interests.

Onboarding / Free Trial Period is Vital and May Require Tweaking

Users need to be properly onboarded to understand the true value of your app (and why they should continue paying for access to your app each month). Attention really needs to be given to making sure users can get up and running without too many roadblocks.

Subscription apps also often struggle with figuring out how to best handle the user trial period. Most users will need some kind of temporary access to your premium content in order to be convinced of subscription on a per month basis.

All apps do this differently – for some, the first week or even month is free. Spotify offers their premium service for 99 cents for the first month. Hulu offers two weeks of their streaming service for new sign ups. Figuring out the precise amount of time users need to get won over by your service can be tough.

With other apps, certain features can be used for free indefinitely, but the higher value benefits being for the paying customers.

As noted in a fantastic Medium post by Adrian Hon, the creator of the app Zombies, Run:

“No-one can tell you how much you should offer for free or for how long, and even A/B testing has its limits…The important thing is that new users have to understand the value your app holds, and they can only do that by trying it out, sometimes for a long time, if they use it infrequently.”

Subscription Apps Need Great Support

Solid support is ideal for all apps, but it’s certainly more important for some than others.

With single purchase apps, users are more likely to buy the app and never get in touch again. However, subscription buyers will expect to get their money’s worth, and they’ll want a decent level of service for their dollar.

Support teams can be pricey, but since subscription apps result in more engaging, active users, support will be essential. The good news is that the recurring revenue from the subscription-committed users can help fund your support team. And having a great support team means that your users are more likely to stick around and not churn.

If Transitioning to a Subscription Model, You May Get Some Backlash

Launching your app with a subscription-based revenue model is one thing, but transitioning from a one-time fee to a monthly charge can result in some serious backlash from existing users.

To once again quote Adrian Hon of the Zombies, Run fitness app, Hon recalls how outraged some users were when they changed to a subscription model and notes:

“A shitstorm erupted, mostly on our subreddit, in which we were accused of being ‘greedy devs’. Attempts to politely engage were consistently rebuffed. It was incredibly stressful and disheartening.”

What’s crazy is that Zombies, Run actually took great care of their existing players, who received all content and features developed up to that point in time for free, plus a discounted subscription option for future content.

Still, some people really hate change, and some individuals raged hard.

I was a Zombies, Run user when this transition went down, and I have to say, it was a bit confusing, and I stopped using the app for a while because I didn’t quite understand what I had access to and what I didn’t.

When making a transition from a single fee to a subscription app model, make sure to be clear with customers and treat them well. After all, it’s your existing user base who will help get new fans on board, so don’t be stingy with them!

Which Types of App Succeed at the Subscription Model?

While nearly any apps can attempt a subscription model, they tend to be better suited towards certain types of apps:

  • Content apps. Recurring subscriptions in exchange for new content is a tried and true business method that’s already been successful offline for years – magazines and newspapers being the most obvious examples. This works well for digital content as well, whether it be news articles, music, or video content.
  • Service Apps. The category of “service apps” is a pretty huge umbrella covering a wide variety of apps, from digital storage to social scheduling. Productivity apps like Todoist, Evernote, and LastPass are more examples of service apps. However, subscription-based apps can’t simply release a great service and then update the app occasionally – you’ll need to commit to regular product updates that will truly wow users.

Where the Subscription App Model Won’t Work As Well

  • Single Purpose Apps. Apps designed for specific, small solutions probably won’t have enough value to justify asking for recurring monthly payments. For example, alarm clock apps or dictionary apps.
  • Gaming Apps. I have yet to see many gaming apps successfully pull off a subscription-based model. While some more massive console or PC games require subscriptions, they also regularly release huge upgrades and additional content. Most gaming apps prefer instead to rely on in-game micro transactions for revenue.
  • Shopping Apps. If users are utilizing your app as a gateway to purchasing products, you can’t really ask them to pay a monthly fee as well (unless that fee provides some additional discounts, free shipping, or other major bonuses).

Ultimately, subscription-based apps offer a very powerful and reliable revenue stream that’s attractive for many app developers. However, you’ll need to make sure you can provide plenty of new features and/or fresh content over time, along with great support, to really make this model work for you.

Have you considered a subscription-based model for your app? Why or why not? Tell us in the comments!

14 Jul 15:22

The 3 Steps of Using Automated Marketing to Convert Leads

by Steve Hamm

PIRO4D / Pixabay

Marketing automation gives small businesses and startups a fighting chance. If it’s just your in-house marketing team vs. that of a large corporation, you’ll burn your resources trying to keep up manually.

Automated marketing lets you manage your time better by carrying out certain tasks for you. You can then spend more time evaluating your campaign and interpreting analytics — everything outside the realm of automation.

Create a database

Businesses use to only work with contact information and leads. This made the conversion process a total shot in the dark since the leads were indistinguishable from each other.

Automated marketing provides a wealth of information regarding leads. According to this Entrepreneur article, the first thing you should do is create a database:

“Marketing automation can help you determine which style of language or tone works best with different audience segments, which audiences are more likely to buy certain products and when your customers are most likely to shop. It even can help you understand where you might be losing customers who drop off during their digital journeys. Why do they abandon their shopping carts? How can you give them more incentive to complete the sale and drive conversion-rate growth?”

The first step is to collect information, and marketing automation does that for you.

Measure everything

Once you have access to customer data, you can start to pick and choose which metrics you’ll look at. As stated in the article, you can even track the point where you’re losing leads in the buying process.
Now you can take a look at the content and sales tactics that correspond to that point. One by one, you’ll fix all the weak links in your marketing campaign.

Test your new strategy

Evaluation is crucial when it comes to automated marketing. If you’re basing your decisions on metrics and analytics, then you have to see if your new tactics lead to any improvement.

This works well when you isolate a variable, like email click rate, for example. When you test multiple metrics at once, it’s difficult to see the impact of your adjustments.

14 Jul 15:22

Power Of The Pixel

by Miles Austin

For the past two years, many have been chuckling behind my back since I started talking about my growing enthusiasm for Facebook as a sales and marketing platform, especially for B2B sales. When I mentioned Pixels, and advertising on Facebook to generate leads and sales they scoffed. When I told them that they could drive hundreds […]

The post Power Of The Pixel appeared first on Fill the Funnel.

        
14 Jul 15:21

Are You There Sales? It’s Me, Data

by Rachel Serpa

As an industry, sales is slowly escaping the clutches of the art of sales, but there is still a long way to go. The struggle is particularly real in well-established industries where long-standing, pre-existing relationships are key, like broadcast and media.

As seasoned sales vets wine and dine their way through their Rolodexes (hopefully proverbial and not actual), less experienced reps are often left floundering to connect with prospects and develop new relationships. Outreach begins to feel like a frustrating uphill battle, while winning business becomes an arbitrary feat.

Rather than selling on a wing and a prayer and crossing fingers that certain reps won’t leave and take their relationships with them, leading businesses are turning to sales data to scientifically improve performance. Here are just a few ways data can transform your sales from an artistic endeavor to a scalable and repeatable strategy.

Communication Strategies

Connecting with prospects involves a lot more strategy than simply placing a call – or at least it should. Data-driven companies can easily answer all of the following questions:

– How many calls do I need to make each day to hit my quota?
– What time of day is the best to call to reach decision makers?
– What is the ideal length of time for most introductory calls?
– Which call scripts are the most effective for booking meetings?

Answers like these are found by consistently tracking not only rep activities, but also the outcomes of these activities. The best sales platforms automatically collect and store the information necessary to generate these kinds of reports in a single click, as shown below.

Every call your reps make should follow a carefully constructed, data-driven outreach strategy. For more insight into how to make this happen, check out this blog: 5 Killer Strategies to Kick Your Sales Communication Up a Notch.

Prospect Profiles

Pre-existing relationships aside, no company is going to buy a solution if it’s not a good fit for their business. Similarly, no win is an “arbitrary victory;” there is a reason why this prospect chose your product. The key is finding the similarities (and differences) between these customers and training reps to prioritize the prospects generating the most value for your business.

To get started, segment your last 25 closed deals (won and lost). Make a list of key contact dimensions, such as industry, title, company size, etc. for each deal, and compare and contrast the answers between closed/won and closed/lost. Do you see any trends, such as deals with decision makers from particular departments closing less frequently than others?

To take this exercise a step further, you must look beyond whether deals are won or lost to their potential value. The easiest way to do this is to calculate their lead yield using the following simple equation: Sales Revenue/# of Leads Generated. Choose a dimension by which to segment your closed/won and closed/lost deals (i.e. industry), and calculate the lead yield for each variable of this dimension (i.e. eCommerce, financial services, manufacturing, etc.). You will quickly be able to see which industries generate the most value and should be prioritized by your marketing and sales teams.

Pipeline Stages

A sales pipeline is comprised of established stages that transition prospects from leads to customers. Within each of these pipeline stages is a series of defined steps that reps must take to effectively move prospects into the next stage, otherwise known as a sales process.

Once you have a clearly defined sales pipeline and process in place, there is a lot that can be learned by examining the journey of won deals, particularly those managed by more seasoned sales reps. How long did these deals spend in each pipeline stage? At what point should a deal be considered “lost” based on its time spent in a particular stage? Are there certain process steps that should be added, moved, or taken out altogether to help grease the wheels of your sales cycle? Data analysis and reports with the power to answer questions like these provide critical insight.

Data Is Your Best Friend

Clearly there’s no reason for sales to be flying by the seat of its pants with these types of actionable insights available. And the three examples covered in this post are just touching the very tip of the big data iceberg. For a deeper examination of how sales data can transform your growth, download the eBook Beyond Predictive Analytics: Why The Future of AI in Sales Is Prescriptive.

14 Jul 15:21

5 reasons why retargeting must be included in your marketing funnel

by Expert commentator

Re-targeting is crucial to closing sales. Here is how to do it right.

There is only one difference between using Facebook to promote your services, and having a marketing system that gets consistent, reliable and better results (almost) on autopilot.

Marketers and business owners know how important it is to have a comprehensive marketing plan, one that pushes people into your funnel and transform them into customers.

The problem is that most marketers are NOT using retargeting, or they don’t use it with the aim of creating Custom Audiences in order to reach specific people and gain different marketing objectives.

In this article you will discover why having a comprehensive retargeting strategy on Facebook can cover EVERY single step of your funnel, empowering all your marketing efforts.

Let’s start immediately.

1. Raise brand awareness

An effective marketing funnel should include a brand awareness stage. Here, retargeting can help you reach and engage more people interested in your offers, effortlessly.

For example, by installing the new Facebook Pixel on your website or blog, you can build audiences and get insights about how people use your website.

This is useful because, by doing it, you can understand how people use your website. Through retargeting it is possible to create Custom Audiences of those who visited specific pages on your website without purchasing.

Moreover, you can identify users who visited your website without leaving their email.

Once you built your audiences, by running retargeting campaigns with the aim introducing such people to return to your website or blog, you will raise your brand awareness and increase the efficiency of your ads.

However, it is not mandatory to have a blog or a website to create engagement with your audience and reach new users through retargeting.

Facebook allows you to create a list of people who have engaged with your content on the social network. For example, you can promote a video on Facebook and build a custom audience of people who saw it. Moreover, Custom Audience can be used to reach users who interacted with your Page or other Facebook tools.

2. Generate more qualified leads

A retargeting strategy can help you generate more leads, for example, by identifying users who visited your website or viewed your Facebook activities without leaving their email.

If you collect leads through a Landing Page, you can build an audience which comprises such visitors by going into your ads manager. There, you can create a list of people who visited your website or viewed specific pages.

It is important, when you run a lead generation campaign through retargeting, that you include within these lists the people who visited your website, excluding those who viewed your thank you page. This combination avoids spending money on advertising for prospects who are already into your funnel.

If your landing page is not performing well, you can collect the email addresses of your prospects through Facebook Lead Ads.

In fact, Facebook Lead Ads is a tool that allows you to generate leads without even sending traffic to a website.

This type of Ads is very effective for three reasons:

  • when users click on your ads on Facebook they instantly visualize a registration form to leave their data, without leaving Facebook;
  • users' data are automatically gathered by Facebook (which takes them from their personal profiles);
  • Facebook Lead Ads is optimized for mobile navigation;

This tool is also configured to build Custom Audiences of people who opened or completed the form, so you can run retargeting campaigns for those who did not finish the subscription process and reach them again.

The only problem is that Facebook Lead Ads stores leads’ data on a CSV that you need to download, in order to send instant follow ups or call prospects upon their subscription to your lists. As you can imagine, this is a time waste that can compromise the quality of a lead.

However, you can sync your Facebook Lead Ads to your CRM or Autoresponder through Facebook Lead Ads Sync.

3. Increase marketing efforts from other platforms and campaigns

There are several ways to reinforce the whole advertising efforts you sustain through Facebook Retargeting.

For example, you can create specific campaigns for people who come from other advertising platforms. You can do this, while they are browsing on Facebook.

In fact, thanks to the Facebook Pixel you can build audiences from all your website visitors, also if they came originally from Adword’s, Linkedin, Twitter ads or Youtube.

By doing this, you will maximize your marketing efforts, which is one of the most powerful features of retargeting.

Moreover, through Facebook you can create Custom Audiences from your email database and run CRM retargeting campaigns.

Email marketing is a key tool in your advertising activities, but through retargeting it can be even more efficient.

An email database, in fact, contains useful information about your leads and customers: which emails they open, which topics they like, etc.

CRM retargeting allows you to reinforce your email marketing campaigns, because you can identify contacts who did not open your email and, by uploading this list’s segment on Facebook, you can run ads to inform these people about your offer or share new contents, also if they missed your emails. 

4. Create more compelling ads

Retargeting allows you to create audience segmentation and customize your ads, depending on users’ interests and behaviors.

There are many ways to do it.

For example, many marketers use their blog to create categories from their blog. Consequently, they can build custom audiences of people who visited articles about certain topics to create specific retargeting campaigns. 

Indeed, CRM retargeting is probably the best way to define specific personalities within your audience.

CRMs and marketing automation softwares, in fact, allow you to fire specific actions, campaigns or sequences depending on how prospects respond to your email follow ups and newsletters.

By doing this, you can determine if your prospect:

  • clicks only links about a particular topic
  • is a procrastinator, and buys only at discount
  • is a frequent buyer, and already bought specific products or services

Through CRM retargeting, you can create several retargeting campaigns for each kind of people, with a compelling copy that matches prospects’ behavior.

5. Automate upsells, back end sales

By using retargeting and building Custom Audiences of clients, you can create ads specifically designed to present them more offers.

You can create a Custom Audience of clients manually, for example, by uploading a CSV file of all your lists on Facebook.

However, you could also automate the Custom Audience building process, by connecting your CRM to your Facebook ads thanks to a tool called “Custom Audience Sync”.

Conclusion

In this article, you learned how retargeting can help you to reach your marketing objectives and cover every stage of your funnel, such as:

  • Raise brand awareness
  • Generate more qualified leads
  • Increase marketing efforts from other platforms
  • Create more compelling ads
  • Automate upsells, back end sales

 What do you think about these strategies?

Do you use any of these retargeting methods to create and nurture your Custom Audiences around your business on Facebook? Feel free to share your thoughts in the comments below.

Thanks to Stefan Desfor sharing his advice and opinions in this post. Stefan is CEO and co-founder at LeadsBridge. A suite of automation tools for Facebook Advertisers. He is a Social Advertising and Marketing Automation enthusiast. You can download his Facebook Ads Insider's Hacks here. You can connect with Stefan on LinkedIn.
14 Jul 15:21

Phil M. Jones on Knowing Exactly What to Say in Your Sales Conversations – Episode #91

by Carey Green

One of the most fundamental but overlooked pieces of any sales presentation is being confident in what to say to your prospect. It’s not about product features, though that’s necessary. It’s about understanding the way human beings work, how they listen, and how they naturally respond to specific language. Anthony’s guest on this episode is Phil M. Jones, author of “Exactly What To Say” – an incredibly practical book for salespeople that shows you the nuanced changes you can make to the things you say in order to turn negative or cold responses into positive and warm ones. You’ll be amazed at how insightful and helpful the book is. It’s one you could spend a few hours reading and apply immediately. You’ll get a taste for why the book is so practical by listening to this conversation.

Phil M. Jones on Knowing Exactly What To Say in Your Sales Conversations - Ep 91Click To Tweet

Many people don’t have what they want because they are not doing the basics.

Phil M. Jones is an experienced sales leader who has worked hard to get where he is. He learned early on in his sales career that, in his words, he needed to “Do what he was told.” What he means is that many of the things he was being told by his sales trainers were tried and true fundamentals that would set him up for success. Phil says that in order to attain success in any field, you need to be brilliant at the basics, then get up and do it again tomorrow. Then do it again the next day. And the next. Phil has done that and in so doing has developed a keen understanding of how the words he says to prospects make a HUGE difference. He unpacks a small taste of how you can shift what you say to get better results, on this episode of In The Arena.

The sales decision takes a microsecond. Knowing what to say to get past it is key.

For many sales professionals, the most intimidating part of the sales presentation is asking for the sale. Will the prospect buy? Will they have objections? Will they have some reason they have to say “no?” Will they need to consult other decision-makers? Phil M. Jones has discovered that many times you don’t even have to ask for the sale. In fact, he says if you know what to say, many times you can assume the sale and move right past it to the follow up steps, and your prospect will happily go along because of how you’ve handled the situation. Sound too good to be true? You’ve got to hear Phil’s explanation on this episode.

The sales decision takes a microsecond. Knowing what to say to get past it is keyClick To Tweet

Are you challenging your sales leads by the words you say? You should be.

When Phil M. Jones says that you should be challenging your sales prospects, he doesn’t mean in an arrogant, heavy-handed way. He means you should be phrasing the things you say in a way that makes it a challenge for your prospect to respond, the kind of challenge they want to rise to and meet. It’s an example of one of the nuanced ways you can adjust HOW you say what you say so that the response you get is more aligned with the direction you’re going in your sales conversations. Find out more from Phil as he chats with Anthony, on this episode of the podcast.

Do you know what to say in order to get referrals? Here’s a script that really works.

We’ve all been taught to ask for referrals. It’s part of what keeps leads coming in and the pipeline full. But Phil M. Jones believes that from a human psychology standpoint, most of what we’ve been taught in terms of what to say is askew. During this conversation, Anthony asks Phil to explain some of the nuanced changes he’s made to traditional sales scripts in order to dig deeper and understand the “why” behind Phil’s sales effectiveness. He gives an exact referral script as an example and quickly demonstrates why his changes are so powerful. You won’t want to miss this one. It could make a difference in your day almost immediately.

Do you know what to say in order to get referrals? Here’s a script that really worksClick To Tweet

Outline of this great episode

  • [2:53] Phil M. Jones: Anthony’s guest on this episode.
  • [8:02] Why many people don’t have what they want.
  • [10:05] Why Anthony enjoyed Phil’s book and what makes it about his readers.
  • [12:02] The way Phil discovered there are better word choices than others.
  • [15:30] Why “I don’t think this is right for you” could be a great approach.
  • [21:23] “How open minded are you?” as a great sales question.
  • [24:46] Learning how to control the sales process through the questions you ask.
  • [28:42] The power of assuming your prospect has questions for you.

Our Sponsors:

SAPs Digital CRM – the CRM Anthony recommends

Resources & Links mentioned in this episode

www.PhilM.Jones.com

The theme song “Into the Arena” is written and produced by Chris Sernel. You can find it on Soundcloud

Connect with Anthony

Website: www.TheSalesBlog.com

Youtube: www.Youtube.com/Iannarino

Facebook: https://www.facebook.com/iannarino

Twitter: https://twitter.com/iannarino

Google Plus: https://plus.google.com/+SAnthonyIannarino

LinkedIn: https://www.linkedin.com/in/iannarino

Tweets you can use to share this episode

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The post Phil M. Jones on Knowing Exactly What to Say in Your Sales Conversations – Episode #91 appeared first on The Sales Blog.

14 Jul 15:21

13 Power Tips for #Winning Mobile Ad Copy

by Navah Hopkins

mobile ad copy tips

Just in case you (STILL) need convincing that having a mobile strategy isn’t optional, here are a few stats on mobile adoption to consider:

  • Men and women aged 18-29 have a 92% adoption rate
  • Men and women over 65 have a 42% adoption rate
  • All income levels have at least 60% adoption – that rises to 93% when you look at consumers making over $75K a year

What does it all mean? Your customers are on mobile, and if you want more customers, you need to create ads that speak to the specific intent and experience of a mobile user. For example, 40% of mobile searches have local intent. (Historically, this figure has been closer to 20% on desktop.)

There are also simply fewer available ad spots on the mobile SERP, and expected CTR by positions falls off much more sharply on mobile than on desktop. In other words, if you’re not in one of the top two spots, you’re probably not getting many clicks.

Long story short: Mobile market share is huge, and not having a mobile plan is profit suicide.

Here are 13 quick tips to help you adjust your messaging so your mobile ads resonate with the right people at the right time.

1. DON’T focus too much on the keywords

One online shoe retailer learned their lesson – it’s not really enough just to pepper your mobile ad copy with the keyword you’re bidding on. This ad mentions “shoes” twice in the headline but is otherwise a bit lackluster:

mobile ad copy keywords

Now check out this version – the keyword “shoe” only appears once, but it’s a bigger ad with a lot more information to dig into. That makes it more clickable – and accordingly, it nabs the top ad spot!

mobile ad bogo offers

There are a few other lessons we can take away from this great mobile ad…

2. Mention special offers and sales

Everyone loves a BOGO offer! JustFab’s improved mobile ad mentions the buy-one-get-one free offer in both the headline and the description lines, PLUS it adds a call-out for free shipping. Deal-hunters can’t resist getting stuff for free.

3. Feature prices in your ads

A lot of searchers scan for prices – JustFab’s first ad mentions “50% off,” but 50% off of what? Half a full-price Louboutin is still pretty unattainable for most shoppers.

The new ad spells out the exact pricing on the BOGO offer, which qualifies your audience – only people who are prepared to spend $39.95 are going to click through. (You’ll also weed out luxury shoppers who would rather buy the full-price Louboutins.)

4. Establish brand/personality with adjectives

We’ve seen time and time again that no matter what industry you’re in, customers respond to emotional ads and marketing. Dry, overly keyword-focused ad copy doesn’t inspire people.

best ad copy for mobile

You’ll get higher click-through and conversion rates if you use strong, engaging words that demonstrate the personality of your brand (which, as a bonus, helps encourage customer loyalty). With a brand name like “JustFab,” it makes sense that this company would want to mention its “fabulous styles.” “Haute” adds flavor too.

5. Subtly encourage multiple purchases

If you can get a searcher who converts from your ad to make multiple purchases, that lowers your overall CPA. Notice how JustFab’s ad copy from the headline to the description to the sitelinks opens the path to selling multiple units per transaction:

  • “Buy 2 Pairs”
  • “Choose Your Favorites”
  • “Styles”
  • “Haute Handbags”

6. Test a “Call” CTA

Any time you’re writing ads for mobile users, consider what their next step will be. Mobile searchers will often want to call your business to ask a question or complete a transaction. Call-in leads are super valuable, and you can avoid losing conversions to a slow-loading or otherwise unpleasant mobile landing page experience if you cut it out of the path entirely.

best cta for mobile ads

Here’s an example of an ad that drops the “call us” call to action right in the headline. In this case, the ad itself should also have a click-to-call extension enabled.

7. Use the Expanded option!

Now that Expanded Text Ads are available, make sure you use them! Check out the difference between a non-expanded (left) and expanded (right) AdWords ad below as they appear on the mobile SERP:

expanded text ads on mobile

All that extra copy gives you so much more room to demonstrate your value prop and convince people to click.

8. Use “if” customizers

IF functions are, as Allen Finn put it, like “ad customizers on steroids.” You can use them to automatically change the messaging in your ads when a given condition is met – i.e. tailoring the ad copy depending on the user’s device or some other characteristic of the audience, so it’s more relevant to them.

adwords if functions for mobile ads

Using IF functions can save you a ton of time by consolidating ad groups or campaigns and cutting back on the number of different ads you need to create from scratch.

9. Shorten your extensions copy

On mobile devices, call-outs and structured snippets are much more likely to be truncated. So keep the copy in your extensions brief.

mobile ad extensions

Most mobile ads will benefit from having a “call” call to action, but depending on the mobile landing page, we may find more value in folks interacting with our site than calling us (read e-commerce, applications, and other self-guided purchase paths).

10. Audit automated extensions

Google will now dynamically create extensions for you if you don’t opt out. This means you may end up with less than desirable site links, structured snippets, or CTA’s in your ads. If you want complete control over how your extensions appear, opt out.

automated extensions for mobile ads

11. Use message extensions

Certain ad extensions are particularly favorable to the mobile experience. Make sure you use them! Case in point, message extensions:

mobile ad message extensions

These extensions allow searchers to initiate a text conversation with you, right from the SERP! Lower-touch than a call, but still a valuable step toward conversion. In internal tests, we’ve found that ads with message extensions have 50% higher average CTR than a standard mobile ad.

12. Use price extensions

Another great mobile extension option: price extensions.

price extensions for mobile ads

Price extensions only show on mobile and tablet devices. They appear in a carousel format so users can scroll left or right to see different pricing options, then click to reach your landing page.

These extensions have crazy high CTR’s – up to 4x the average of a regular mobile ad!

price extensions ctr

13. Use to click-to-call ads

Finally – consider click-to-call ads. This mobile ad type bypasses the landing page completely, so the only option for searchers is to call you.

click to call for mobile

These ads are your best bet when:

  • Phone leads convert better for you than form-fill leads
  • Your landing pages aren’t mobile-optimized
  • A sale requires a conversation or relationship

Here’s more on setting up a call-only campaign. It is important to note that click-to-call ads have been getting less real estate on the mobile SERPs, and their CPC’s have been on the rise. Factor this into your budget if you decide to employ them!

What did we learn today?

In sum, there’s a lot you can do to make sure your mobile ads perform every bit as well as (if not better than!) your desktop ads. Just remember these final tips:

  • Don’t write boring ads! Use all the real estate at your disposal to create ads that engage your prospect on the device they’re using.
  • Leverage ad extensions to ease and enhance the path to conversion.
  • Know whether your landing pages are equipped for the mobile space – and if not, use click-to-call ads instead!
14 Jul 15:21

Why Following Up Puts You Ahead of 75% of the Competition

by Jody Glidden

TeroVesalainen / Pixabay

We’re guessing as a business development professional, you’d like to position yourself in the elite class of your peers. Here’s one sure way to do just that – follow up on leads more than twice, and you’ll place yourself above 75% of the competition. And if you’re in the insurance and brokerage industries, you’ll launch yourself past 90% of your competitors, according to a recent report by Conversica.

Conversica researchers visited the websites of 538 companies across nine industries, and asked to be contacted. They tracked the following for 30 days after reaching out to these companies:

  • Promptness, i.e., response time
  • Persistence, i.e., response frequency
  • Personalization, i.e., how personal is the response
  • Performance, i.e., the ability to land in the inbox

Most Organizations Squander Opportunities

Here’s what the researchers discovered:

  • A third of the companies didn’t respond at all despite being solicited with a direct, specific inquiry.
  • Two-thirds of companies simply gave up after one or two attempts.
  • 96% of companies responded via email, but nearly half did not take the opportunity to establish a personal connection.

Another interesting finding was that companies are not treating follow-up consistently. Many companies that did well in last year’s research performed poorly this year. According to Conversica, this underscores the need to approach lead follow-up strategically and with a disciplined approach.

Embrace These Best Practices

Here’s what Conversica advises to improve your own lead follow-up.

Follow up within the first five minutes after contact. When leads proactively reach out, it’s essential that you immediately respond. Otherwise, potential clients could infer that your firm would not be responsive at other times – even once the lead is an actual client. This creates a negative brand perception from the get-go, which jives with findings in Demand Gen Report’s 2016 B2B Buyer’s Survey Report. That report found 70% of those surveyed named “timeliness of a vendor’s response to inquiries” as one of the reasons they selected the winning organization. In the face of slow or no response, most leads are likely to investigate another firm’s offerings. Plus, the companies that respond within the first five minutes boost the chances of qualifying the lead by over 2,000, according to Conversica.

Reach out multiple times. Various research shows it can take five to eleven communication attempts before a lead will respond. In fact, the Conversica report highlights the fact that even trying to contact a lead just three times instead of once will double response rates. The rewards are even greater for companies that persist beyond that. Rather than simply dismiss lead non-responsiveness as a sign to move on, take advantage of technology such as CRM to automate follow-up and increase conversion rates.

Personalize the outreach to encourage a two-way conversation. Granted, it’s challenging to personalize communications when you know little about the lead. However, even greeting the contact by first name can go a long way toward making an email feel personal. If your CRM and other systems are able to track the lead’s navigation on your website and infer or predict interest based on that as well as details from the lead inquiry, the opportunity to personalize goes up dramatically. That is when it’s vital to personalize messages by suggesting ways your firm can help prospects achieve their objectives. Here the Demand Gen Report emphasizes the buyer desire for personalization. Its survey found that demonstrating a strong knowledge of a lead’s company and needs is the second most influential reason buyers choose the winning organization.

Outsmart spam filters. According to Conversica’s report, 50% of business email on average ends up in spam folders, likely because of the growing sophistication of spam filters. Conversica researchers assessed performance by measuring the likelihood that an email would reach the intended target rather than land in a spam or junk mail folder. Following general email best practices helps here, including personalizing emails so they don’t appear to come from a batch-and-blast campaign.

CRM automation works with your existing CRM system to ensure that your team follows up promptly, and creates the personal connections that accelerates the sales process and closes deal. Best of all, it achieves this without any data entry. Instead, alerts and information are delivered directly to your business development professionals in the formats and on the platforms they use most.

To learn more about how CRM automation can improve lead follow-up and grow your firm’s business development efforts, download our new eBook!

13 Jul 16:40

Grey matters: For older Canadians, words matter

by Postmedia News

By Wanda Morris

Is that extroverted neighbour “welcoming” or “intrusive?” When you focus on a goal, are you “persistent” or “stubborn?” Do we want our government to invest in a “social safety net,” or give “handouts” to the needy?

ermine our actions. And a voluminous vocabulary enables us to readily observe and discuss the finer points of what matters to us — chefs know what to do when a dish starts smoking, simmering or boiling (gently or rapidly).

The Inuit dialect in Nunavik, Que., has at least 53 words for snow, according to anthropologist Igor Krupnik. The rest of us can distinguish between softly falling snow and snow that looks like ice pellets without that rich vocabulary, but I bet it would help.

So, what can we learn from the words we use to describe aging Canadians, a category ranging from those who still run marathons, manage their own businesses or mow their own lawns to those who need help crossing a street, buying groceries or keeping track of their medications?

First is the lack of words to describe the stages of later life. We have myriad distinctions for life’s beginning: infant, toddler, preschooler, school-age, pre-adolescent and adolescent. But words for older Canadians, such as retired and frail-elderly, often describe what we have given up or lost (employment, health) rather than what we are.

Without adequate descriptors, words like senior and elder evoke images of long-term care residents: frail, vulnerable and dependent. This stereotype persists even though only five per cent of those age 65 and over (and 30 per cent of those 85 and over) live there.

Attempts have been made to distinguish between the stages of life of older Canadians. The 2009 Senate Report on Ageing noted the distinction of the “young-old:” those 65-75 who are reasonably healthy and fit; the “middle-old” who, at 75-85, are starting to slow the pace and breadth of their activities and the “frail old” — those over 85 who often have special physical and social needs and are more likely to require assistance in daily life.

How wonderful if we could come up with words for these stages as universal as those of infant, toddler and teenager. Perhaps we could replace young-old with generative, middle-old with wise and frail- or old-old with elderly?

The adjectives we use to describe those in these later stages are also worrisome. Have you ever heard of a spry youth? Similarly, feisty and sweet smack of condescension.

Reporting of statistical information frequently groups all those 65 and over in one single category. But it’s not just policy-makers that are failing to differentiate between different generations of the over-65s.

At CARP, we are very active on Facebook; but when we promote a campaign, we can’t get a more detailed age breakdown than “65 and over.” This is particularly galling when those targeting younger purchasers are spoiled for choice with 13-17, 18-24, 25-34, 35-44, 45-54 and 55-64.

After 65, Facebook assumes you are part of one homogeneous lump.

I was recently part of a group formulating policy proposals for seniors. Should we focus on the very elderly or those just entering the 65-plus age group? Or develop one size fits all proposals? I suspect the entire project, from call for volunteers to final report, would have been smoother if the subject had been more clearly defined at the outset.

Without distinct categories, we risk developing policies that don’t meet the needs of the spectrum of aging Canadians, even as all parts of that demographic grow. To better support older Canadians, we need to develop meaningful categories and positive, or at least neutral, names for each. Mark my words.


Wanda Morris is the VP of Advocacy for CARP, a 300,000 member national, non-partisan, non-profit organization that advocates for financial security, improved health-care and freedom from ageism for Canadians as we age. Send questions to askwanda@carp.ca. To join CARP or learn more, call 1-800-363-9736 or visit carp.ca