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15 Aug 19:23

5 Referral Partner Program Benchmarks to Measure Against [Infographic]

by Jessica Edmondson

Referral partner programs, referral partner program, referral partners, channel partners

As a result of the changes taking place in the partner ecosystem, it has become of paramount importance to analyze how partners and their relative programs are performing in order to meet and adjust to mounting growth objectives. With that in mind the success of a referral partner program was analyzed in order to create benchmarks that can help companies make informed decisions about their partner programs.

The five benchmarks evaluated were analyzed by a third party and comes from partner referrals made on referral partner programs run on the Amplifinity platform, reported in The State of Business Partner Referral Programs.

1. The average activity that can be expected from a referral partner program

Referral partner activity is the foundation of any successful referral partner program. Therefore, it is important to establish a standard to measure against.

According to the data, on average 69% of referral partners are actively making referrals during the course of a year. Of course this does mean that 31% weren’t active but in any partner program there is going to be lulls and churn. The fact that 69% referral partners are continuing to send qualified referrals to a company a very positive activity level compared to other partner programs.

This could be a result of referral partner programs having a lower barrier to entry which makes it easier for partners to participate and submit leads.

2. The average number of referrals a referral partner will make

Based off the average percentage of active referral partners during the course of a year, it’s important to determine how much activity you can expect from these partners.

The data analyzed showed that on average:

  • 45% of referral partners will make 1 referral
  • 47% will make 2-10 referrals
  • 8% will make 11+ referrals

How often referral partners make referrals throughout a year has a large impact on a partner referral program’s success. With almost half the referral partners making multiple referrals during the course of a year, partner referral programs are already in a good place to help meet growth objectives. But to increase this even further, referral partners need to be engaged with and nurtured. Try reaching out on a regular basis to keep the referral partner program top of mind for referral partners.

3. The average number of referral partner leads

The number of leads that are generated per referral partner are directly correlated with the number of referrals made. Therefore, it is reassuring to see that over the course of a year a referral partner can be expected to generate 4.6 leads. This rises to 6.7 if the referral partner has previously had a referral turn into a lead. The increase from previously successful referral partners is a result of the referral partner understanding not only the type of referrals to make but the referral demographic.

To help referral partners who have made referrals but haven’t had any converting to a lead try coaching them on the target buyer and ways to refer. You can also identify the partner who have had success in creating referral leads and reach out to congratulate them and encourage continued productivity.

4. The average partner referral conversion rate from lead to deal

While all the previous data is extremely valuable in order to make sure you are getting optimal engagement from referral partners and that you are getting the highest amount of referrals turning into leads, it all really comes down to if they are turning into deals.

The good news is that the data shows that partner referrals are one of the highest converting sources of leads with a 31% conversion rate from partner referral lead to deal. This outstanding conversion rate can be attributed to the fact that referral programs run on Amplifinity referral software are formal programs that educate partners on the target buyer and automate the process.

This conversion rate increases by 10 percentage points when sales is involved, coming in at a 41% conversion rate. The increase seen here comes from these programs having the ability to manage their sales team to objectives for recruiting partners to the program and collecting referrals from partners.

5. The amount of new customers coming from each partner

When looking at the overall referral partner lead flow on a referral partner program, 863 partners were actively making referrals out of the average number of 1,250 partners enrolled in the program during the course of a year. These 863 partners on average provided 1,231 new customers. This means that on average in a year’s time you can expect every one partner to generate 1.42 new customers.

However, when adding sales into the equation your number of new customers gained per referral partner rises to almost two.

Start visualizing the partner referral flow and discover how to create successful partner referrals:

referral partner program, referral partner programs, partner referrals, referral partners

15 Aug 19:06

The Product-led Growth Playbook

by Gail Axelrod

The consumerization of IT – a now ubiquitous trend – has led B2B software users to demand better experiences from the products they rely on every day to get their jobs done. It has also shifted the power center away from the buyer towards the user, leaving companies scrambling to create truly one of-a-kind product experiences that draw users in and provide on-the-go mobile and cloud access.

Companies like Slack, Expensify and Dropbox have embraced this new paradigm. These companies have not only built products their customers love and actually want to use, but have helped to replace outdated, clunky legacy systems that often created more pains for the user than solutions.

Creating a truly enjoyable experience for the user also provides meaningful returns for the product provider. The products produced by Slack, Expensify and Dropbox serve as the foundation for each company’s go-to-market strategy. That is, product usage serves as the primary driver of user acquisition, expansion and retention, meaning these companies can forgo spending large sums on traditional marketing and sales activities. Instead, they rely on the products themselves to supply a pipeline of satisfied users and ‘hand raisers’ they can turn into paying customers.

This phenomenon is what OpenView calls product led growth – a capital efficient model through which companies can scale quickly.

In our exclusive playbook, we’ll walk you through the most common characteristics that unite product-led growth companies. We’ll also provide advice for how PLG businesses can optimize their product, marketing, pricing and sales to scale effectively. And if you’re a traditional sales-led business, we’ll provide key insights into how you too can incorporate product-led strategies to turn your existing business into a more efficient growth engine.

Get started with your PLG strategy. Access the playbook now.

The post The Product-led Growth Playbook appeared first on OpenView Labs.

15 Aug 19:05

The wild world of cryptocurrency—and how it could make you rich

by Nicole Cammorata
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Just to let you know, if you buy something featured here, Mashable might earn an affiliate commission.

Want to get rich enough to fill bathtubs with dollar bills just for kicks? Could Bitcoin make that happen? Let's dive in.

When Bitcoin debuted in 2009, its early adopters bought up large amounts of the digital currency for pennies. Since then, Bitcoin’s value has increased dramatically, turning several of those initial investors into millionaires. But the economics surrounding Bitcoin and other forms of digital currency like Ethereum, Ripple, Litecoin, and most recently, Bitcoin Cash, all dubbed “cryptocurrency,” can be unpredictable and complicated. Read more...

More about Bitcoin, Ethereum, Cryptocurrency, Mashable Shopping, and Shopping Geeky
15 Aug 19:04

Three Words That Can Forever Change Your Business

by Miles Austin

Did you know a few short words can totally change your life? It’s true. For example, the three words us humans long to hear, “I love you.” Even the more cynically-inclined words, “told you so” contain value. But whatever you do, avoid THESE three words at all cost: “that looks infected.” Business-wise, words matter even […]

The post Three Words That Can Forever Change Your Business appeared first on Fill the Funnel.

15 Aug 19:04

No Money, No Problem: 5 Content Marketing Strategies For A Shoestring Budget

by Jonathan Chan

No Money, No Problem - 5 Content Marketing Strategies For A Shoestring Budget

Are you ready to hear a harsh truth?

The ‘if you build it, they will come’ approach to marketing is dead.

Sure, you can throw hordes of cash at paid ads on Facebook or email and hope that something sticks with audiences.

But you’d be far better off making like the majority of business owners today who are investing their hard-earned resources into content marketing. With 70% of marketers upping their content output in 2017, a content-driven approach offers a win-win outcome as you generate leads and grow your reputation at the same time.

Let’s be honest, though. Growing your brand’s presence through content marketing can feel like an uphill battle, especially if you’re strapped for cash.

Fortunately, there are some actionable options for businesses with little to no budget.

Seriously.

The beauty of content marketing comes from the reality that your investment is based on your time rather than cash. Taking a page out of the growth hack playbook, budding businesses should strive to do as much as they can without spending a dime.

In a content marketing scenario, your budget is all about hours in the day versus dollars and cents. If you have the time to implement the following savvy strategies, you can set the stage for a booming online business.

Here are 5 ways to leverage content marketing on a budget to grow your online presence:

1. Build your base by blogging

From creating a foundation of traffic to the benefits related to branding, the need for businesses to beef up their company blogs is no secret.

It’s also no surprise that marketing gurus such as Neil Patel (QuickSprout and Crazy Egg), Darren Rowse (ProBlogger) and Brian Clark (Copyblogger) have built full-blown businesses through committing to consistent content creation. These same people have also positioned themselves as go-to experts in their respective niches because of their massive wealth of knowledge.

Patel attributes the rapid rise of Crazy Egg’s traffic to the company’s frequent blogging strategy.

You may think to yourself, “Why can’t I do that?”

Well, you can. All you need to do is get aggressive with your content output.

If you want to grow your brand’s presence quickly, you’re going to have to post blogs, and post them often. Blogging through platforms such as Medium or LinkedIn means you can quite literally tell your brand’s story without spending a cent.

Consider the story of Shaunta Grimes of Ninja Writers. She made the commitment to blog every day for 60 days on Medium to see what could happen. Her results were staggering, to say the least.

Within two months, Shauna was able to:

  • Increase her Medium traffic by ten times what it was the previous month (over 300,000 views) and more than double her follower count
  • Boost her email list by over 1,000 subscribers
  • Earn nearly $1,000 in affiliate revenue from two posts: she also was offered additional deals from affiliates based on her traffic

All from the power of the written word on a totally free platform.

The key takeaway here? It pays to be prolific. If you’re crafting legitimately useful content that people want to read, your audience will arrive.

2. Double-dip your content with video

If you’re simply posting content to your company blog and calling it a day, you’re doing it wrong.

Given the effort that goes into creating your content, shouldn’t you squeeze as much out of it as you possibly can?

Enter the world of repurposing your content via video marketing.

Video marketing has a higher ROI and engagement rate than text-based content. Combine that with the fact that YouTube generates billions of view per day and Facebook users are watching live videos three times more than any other type of content.

If you think video marketing sounds like an expensive investment, think again.

Do you have a smartphone with a camera?

If you answered ‘yes’, then you’re good to go.

Don’t worry too much about production value. Off-the-cuff street vlogs and informal live videos are all the rage right now, and represent yet another way to tell your brand’s story. For example, consider the popularity of inspirational entrepreneurial gurus such as Tai Lopez.

He is literally vlogging standing on the street talking to his smartphone.

If you have a blog post, you already have the script to film a marketing video. Take further inspiration from the marketing strategies of brands such as Moz who combine blog posts and videos to give their audience the best of both worlds in terms of their content.

The best part is, both YouTube and Facebook Live won’t eat into your budget whatsoever.

3. Build your email list today

It doesn’t matter what business ideas you have in mind: from B2B to B2C, everyone should invest in email marketing.

Whether you look at statistics such as the reported 3,800% ROI of email or the $38 in profits for every $1 spent according to Campaign Monitor, the data supporting the need for a list is certainly promising, as noted in the graph below.

Ah, so therein lies the problem of the price tag, right?

Not necessarily. Although there are tons of email providers out there, MailChimp offers a ‘forever-free’ program for businesses with lists under 2,000 subscribers. This is an awesome option for smaller brands to get started with emails, offers and opt-ins to see what sticks with their audience.

In short, you shouldn’t let your lack of cash hold you back from building an email list to further promote your content, discounts and deals. When the time does come that you’ve outgrown a free subscription, you can always upgrade. However, starting small and working your way up ensures that you don’t waste any money and it allows you to experiment with your marketing.

Nice, right?

4. Streamline your social media

Social media content ranks as the top content marketing strategy of today’s businesses.

But while social media has provided businesses endless opportunities to network and acquire customers, it can also represent a potential black hole of time-wasting.

Boosting your blog posts to Facebook and spending time stalking your competitors on Twitter is not a suitable social strategy if you want to get the most out of your time. You need to pick and choose your social platforms carefully, ideally focusing on one channel with one or two secondary channels.

Right now, there’s a heavy emphasis on Facebook and LinkedIn as prime platforms for networking. Facebook Groups, in particular, presents an awesome opportunity to get your content in front of a relevant, hyper-targeted audience.

Seriously: there’s a Facebook community for just about anything.

Given that nearly 33% of Facebook users regularly engage with brands, Facebook is currently the number one place to nurture a niche audience.

Remember, it’s crucial that you don’t let your social presence distract from your content strategy. Spreading yourself too thin by trying to dominate every single social channel will do that to you, so be careful.

5. Master the art of the cold pitch

Finally, let’s talk about one of the most underrated strategies for boosting your business that just so happens to be absolutely free.

Cold emailing.

The concept of cold emailing understandably freaks many marketers out. The idea of reaching out to someone out of the blue and expecting any sort of traction to come from it seems pretty ignorant, right?

But cold emailing is a great way to get your business off the ground, especially for solo-preneurs. That’s what freelance writer Jorden Roper of Writing Revolt did to take her business from $800 a month to $5,000 a month. Instead of passively waiting for clients to come to her, she understood that there’s always the option to take action.

Mastering cold email can also help improve your inbound marketing efforts. For example, Neil Patel notes how you can build a seven-figure business blog through pitching guest blog posts in the graphic below.

If there are relevant sites and blogs out there in which your content could find the perfect home, you literally have nothing to lose by reaching out to the site editors with your pitch.

The same rules apply to businesses looking for potential clients and customers.

Conclusion

You don’t need a bloated budget to sow effective seeds for business or marketing success. Instead, you simply need to be willing to put in long hours, at least until you get off the ground.

These free tactics are proven across multiple industries to help get more eyes on your business minus a massive cost.

Try them out and let me know what you think in the comments section.

15 Aug 19:04

The Voice of the Customer Is Key to Your Success

by Katharine Crane

BreakingTheWalls / Pixabay

We’ve all been there. First, a great idea is born. Excitement blooms—the team rallies to make the best device/software/app/Acme widget ever to see the light of day on Earth. Lots of time, money, energy, thought, and creativity later, you roll it out.

Your users? Not happy. In fact, they tear you apart. The complaints vary, from features that are useless to features that are lacking, but the ire has one thing in common: Why didn’t you ask your customers what we wanted? “There’s a baseline humility that any of us who are interested in developing products need to take into account,” says Jenea Hayes, practice director, interaction design at Cooper. “We’re not our end users.”

The way to improve is straightforward: Do your best to assess and analyze customer needs. That means using feedback to hear the voice of the customer. That means understanding their preferences in how they use your product and how they communicate with you; what you’re doing right or less right; and how you can better serve them. Particularly if you are planning to give them something new—their voice should have a strong influence on all of your offerings.

The 3 types of feedback

In the case of given feedback, a user or customer goes out of their way to tell you something, prompted only by their opinion and experience. The primary example of this is support tickets, whether it’s a call or an @ on social media or a chat. With observed feedback, you’re keeping an eye on how your customers are doing by monitoring how they use your product, as well as their use of your help page or knowledge center—what are they searching for, and does a ticket result?

If you’re planning a new product or feature, you’re going to want to prioritize the third kind: requested feedback. Here, you are proactively going to the customer to identify their insights and feedback in order to help you shape or shift your course of action. If your goal is to create a product that will be received well in the marketplace, says Hayes, being received well means being responded to well: “You can’t predict with certainty how anyone will respond to your product. You’ve got to take it to them directly and find out.”

How to capture the voice of the customer

In-depth interviews and online surveys are part of any sound process to capture the customer insights you so value. It’s crucial that you go about the voice of the customer (VoC) survey process properly. “Doing survey design well is a skill that people have PhDs in,” says Hayes. “It’s a very serious tool that needs to be constructed well.”

Then there are VoC templates and VoC programs, and entire companies dedicated to determining your objectives and capturing VoC. Some will integrate with your various systems and work with you to establish surveys that go out on an agreed-upon basis, or after certain events. These are commonly known as NPS programs.

The customer feedback you capture from your efforts now about something for them should improve your chances of great feedback after rollout.

What to do with it

Careful analysis of the insights you gather is just as important as how you craft the capture of it. Gaining reasonable feedback and knowing how to respond to it is tricky, says Hayes. “It’s a skill that should not be underestimated.” Don’t make the mistake, she says, of just building what they ask for or knee-jerk reacting and making changes based on what people say in a literal sense. All that feedback has to be placed in the proper context. “What are the true goals underlying where that feedback came from? Can you do better than the literal request or solution that has been offered?”

Share the information with the company. A quarterly presentation can create transparency beyond the product and customer success departments about pain points, requests, and a general picture of how customers are responding to your hard work.

Quite simply: Everything we do is for the customer. Ideally, our work makes them happy, fosters their loyalty to us, drives home our value to them, encourages a long-term relationship and repeat sales, and makes our bottom line bloom for years to come.

15 Aug 19:03

Are Your Sales People Hitting the Accelerator Too Hard?

by Bob Apollo

Wheelspin 200.pngThere’s abundant evidence to show that when sales people rush the all-important discovery stage of a complex B2B sale they store up a bunch of problems for the latter stages of the sales cycle – and often find that that the deal ends up stalling or (to continue the motoring metaphor) that they spin off the road long before reaching the finish line of a successful sale.

It’s clear that the old adage “more haste, less speed” applies just as strongly to selling as it does to many other aspects of our lives. When we look at what experienced, effective sales people do differently to their less productive peers, we see that they tend to move more deliberately and slowly during the early stages of the sale, and invest more time in deeply understanding the dynamics of the deal.

This has been borne out by a series of analytic assessments of sales performance: all other things being equal, a deliberate and thoughtful approach to discovery allows effective sales people to identify and eliminate poorly qualified opportunities early in the process, and to create the foundation for swifter progress through the remaining stages of well-qualified deals.

By focusing their time on better-qualified opportunities, shortening the overall sales cycle and increasing their win rates, top performers create the capacity to win far more business than their less-disciplined peers. It’s perhaps no wonder that the research that underpinned “The Challenger Sale” found that high-performers in complex sales environments delivered nearly three times the revenue of their middle-of-the road colleagues – a far higher differential than in simple transactional sales.

So what can we learn from their example, and how can we coach the “willing middle” of our sales organisations to follow the lead of the top performers?

IT PAYS TO SLOW DOWN + STICK WITH THE PROBLEM

An effective discovery process involves far more than simply uncovering a need that we believe that we can solve, and then hitting the accelerator hard and racing ahead to propose our solution. It requires that we stick with the problem far longer than may at first seem natural. It requires that we deeply explore the implications of the issue, and identify who else is or might be affected.

It also requires that we discover what – if anything – they have already done to try to deal with the problem, and what the results of those initiatives have been. Perhaps most important of all, it requires that we hold our nerve, keep our foot off the fast pedal, and do not advance beyond this discovery stage until and unless our prospective customer has acknowledged a compelling reason to act.

Uncovering a need we can satisfy is irrelevant unless the prospect has a compelling reason to act – and the problem with needs is that we (and our customers) always have many more needs and wants than we ever have the capacity to satisfy or fulfil. So, even if they start off with the intention of addressing them, our prospects end up parking most of their needs for a later date.

IS THE NEED INTERESTING, IMPORTANT OR CRITICAL?

That’s why it’s so important – during this all-important early discovery phase – that we establish whether the need the customer has just acknowledged to us turns out to be merely interesting, clearly important or obviously critical.

Interesting issues can get a sales discussion started, but unless the problem is particularly easy or cheap to fix, it will fall by the wayside sooner or later. If we recognise that the customer’s acknowledged need is no more than interesting, we have to do our best to elevate its importance, or conclude that we are probably better off qualifying out.

Important needs can get a serious evaluation started, but they always run the risk that the project will be usurped by something that is seen to be even more urgent. If we cannot help or persuade our prospect to elevate the importance to critical, we must at least try and associate the project and our solution with a bigger issue that has been declared to be a strategic initiative for the organisation.

Solutions to critical needs are almost guaranteed to get approved – but that doesn’t mean they are plain sailing even if we believe we have a superior solution. Because of their strategic nature, any potential vendors are likely to come under significant scrutiny, so we had better prove our credentials to the decision-making group.

IS OUR PRIME CONTACT A CHANGE AGENT?

There are of course a number of other factors that need to be explored during the discovery process, but there is one that particularly stands out: is our current prime contact someone who has the qualities of a proven change agent, capable of championing the cause of the project and persuading their colleagues of the need for change (also known in some quarters as a mobiliser®)?

If not – if the person we have initially engaged with is a relatively junior functionary acting on someone else’s behalf – it is unlikely that they will have the necessary insights about the business to enable us to properly qualify the opportunity. At this early stage, before we get permanently locked into a low-level contact, we need to find constructive reasons why it’s in the interest of all concerned that we engage with the owner of the underlying business problem.

If we fail to establish this early, we will find ourselves at a continuing disadvantage throughout the remainder of an often-protracted and usually unsuccessful sales cycle. Negotiating access to power early is another of the characteristics that separate top performers from the rest, and the foundations are best laid during the discovery process.

A QUESTION OF SELF-RESPECT

What this really boils down to, in my experience, is that top sales performers always have too much respect for their own time to waste it pursuing opportunities that they are never likely to win, whilst their less confident sales colleagues tend to cling on to any and every opportunity like a shipwrecked sailor holding on for dear life to a sodden piece of wood in the hope it might rescue them.

Invest in discovery, treat the sales accelerator pedal with caution in the early stages, and respect the value of your own time: whilst it may not be the complete answer, I think that this represents some key elements of the sales success formula.

The next time you conduct a sales pipeline review, I suggest that you focus as much attention on how your sales people are opening their opportunities as you do on when they expect to be closing them. There’s no doubt, in my experience, that if you help them become better openers, they will inevitably become more effective closers.

15 Aug 19:03

The Best Push Notifications We’ve Ever Read

by Stefan Bhagwandin

best push

Source: Unsplash

What are the world’s best push notifications? And what makes those push notifications so effective? In this post, we’ll attempt to answer both questions.

Push notifications are a vital tool in the mobile marketing toolkit, but oftentimes they’re generic and uninspired. Every so often, however, a mobile team crafts a message that blows people away. Maybe it’s an especially clever pun, or maybe it’s timed to sync with a real world event. Whatever the reason, it’s clear that some push notifications are simply more compelling than others.

Based on our research, here’s our list of the best push notifications we’ve ever seen.

Instacart

best push notifications

Source

Why It’s Great

This push notification from Instacart is actually an abandoned shopping cart prompt. It was sent to a user who started shopping but never completed the purchase.

With that in mind, the message’s effectiveness is twofold. Implicitly, seeing the Instacart name and logo reminds the user to finish their order. At face value, the message also provides peace of mind by explaining why the delivery will be prompt. This adds more value than a simple “come finish your order” message because it provides a compelling reason to complete the checkout.

8tracks

8tracks push notification

Source

Why It’s Great

The 8tracks radio app shows how well it knows its audience with its push notification campaigns. The brand’s voice is bright, bubbly, and not at all what users are accustomed to hearing from companies. 8tracks captures that voice in its push notifications.

The attention-grabbing nature of these messages can be a double-edged sword — what if users don’t like beating around the bush? But with the right audience, a quirky message like this can outperform a more direct value proposition (which users may not need to hear).

Wanelo

best push example

Source

Why It’s Great

Retail app Wanelo crafts a compelling push notification in a couple of ways. For one, the message is timely. Fashion is seasonal, so it makes sense to promote products with holidays and other annual events.

The message is interesting to read and tempting to click on. The use of emojis contributes to this: simply including emojis in a push notification can increase open rates by 85 percent. Furthermore, the clickbait “tap to see” call to action is welcome here. The recipient already knows the content will be about Saint Patty’s, and it’s impossible to list out every item in a push notification, so it’s reasonable (and effective) to simply tempt users into tapping.

Foursquare

best push message

Source

Why It’s Great

According to the user who posted it, this Foursquare push notification was actually triggered by geolocation. That’s a smart use of geofencing on Foursquare’s part. Instead of focusing on local, neighborhood-wide recommendations, the app picked up on the fact that this user was traveling to serve city-wide recommendations.

This message adds value because of how timely it is. Imagine stepping off the plane in a new city and receiving this push notification. Even if you’re not immediately in the mood for a cafe or a museum, you can bookmark locations to visit later in your trip.

Google Maps

best push messaging

Source

Why It’s Great

This push notification by Google Maps, presumably powered by data from a calendar app, is a great example of utility in push. Not all mobile messages are a matter of marketing: sometimes messages can deliver value in and of themselves.

In this case, travel reminders save users the trouble of checking the route every half hour to confirm traffic conditions. The app can take all of those factors into account when delivering a time estimate.

Dunkin’

best push ideas

Source

Why It’s Great

This situationally relevant push notification by Dunkin’ Donuts shows just how important personalization can be. Under normal circumstances, there are only so many ways you can pitch K-Cups to customers. You might use Dunkin’s K-Cups for your morning coffee, but there’s rarely a reason to buy more (or less).

Taking local weather conditions into account opens up new possibilities. A warm cup of coffee is a lot more alluring amidst a snowstorm — and going outside is a lot less alluring. This push notification plays on those instincts to tempt customers to stock up on coffee beforehand.

The Very Best Push Notifications

Hope you’ve enjoyed our list of the best push notifications we’ve seen. Along the same lines, you may also enjoy our list of the 7 Most Creative Push Notifications. We always have an eye out for great push examples, so look forward to more.

15 Aug 19:02

24 Experts Share How to Avoid Big Mistakes in Content Marketing

by Ann Gynn

big-content-marketing-mistakesBlunders, overestimations, slipups, flubs, and missteps – though we hate to admit we make them, they often turn out to be our best teachers.

As the winning college basketball coach John Wooden once said, “If you’re not making mistakes, then you’re not doing anything. I’m positive that a doer makes mistakes.”

Regardless of their future value, these teachable moments can also be problematic and painful in the moment they occur. To minimize some of the friction you’ll experience from unnecessary slipups, we enlisted the help of some “doers” who are presenting at Content Marketing World. They share some of the mistakes they’ve encountered – and offer tips on how you can avoid them in your own content marketing programs.

Mistake: Trying to be everything

For seven years, we put out blog posts that showed how diverse Jordan Winery was as a business – posts about cooking, gardening, farming, floral design, travel, winemaking, construction, and news. This kept us from maintaining a loyal subscriber base. The same customer who wants to learn which is the best kitchen knife to use likely doesn’t care about how grapevines bloom or how floods impact vineyards.
How to fix it: We divided our content into two blogs – one food and travel focused and one more winemaking focused.
Lisa Mattson, director of marketing and communications, Jordan Vineyard & Winery

Mistake: Getting off on wrong foot

The biggest mistake I’ve ever made in content production is not listening to customers first – or not looking at suggestions and clues left by search engines that might have told me what people want.
How to fix it: Don’t write content for any other purpose than helping people to solve a problem.
Wil Reynolds, CEO, Seer Interactive


Don’t write #content for any other purpose than helping people to solve a problem, says @wilreynolds. #CMWorld
Click To Tweet


Mistake: Failing to stop and think

I lived by the quantity of content on social media. I manage five brands and was posting six to eight times on Facebook, three to four times on Twitter, and once on Instagram for each, trying to keep my numbers up and it was burning me out. I never had time to really consider the kind of content I was publishing.
How to fix it: I began to publish less, but took time to make sure the content I was creating and publishing was quality and would connect with my audience on a deeper level. My numbers soared even higher.
Jason Schemmel, social media manager, Harper Collins Christian Publishing

HANDPICKED RELATED CONTENT:
You Are Publishing Too Much (and Failing)

Mistake: Focusing on a self-satisfaction goal

Quality content is much harder than quantity. Quantity makes us feel as if we are accomplishing something: “Look at all that!”
How to fix it: Do quality, which takes more time but it’s far more worth the effort.
Stoney deGeyter, president, Pole Position Marketing

Mistake: Setting virality as a goal

Nobody can make anything go viral. It either happens or it doesn’t. I don’t create content for virality.
How to fix it: Create content to be helpful.
Chad Pollitt, vice president of audience, Native Advertising Institute

HANDPICKED RELATED CONTENT:
Is Viral Content Making You Sick?

Mistake: Saying yes to every project

Brands often do content marketing on a budget that does not allow for true test and learns, for doing it the right way, yet then judge the results accordingly.
How to fix it: Know when it simply isn’t worth doing if it isn’t going to be done well.
Gordon Price Locke, chief marketing officer, Pace


Mistake: Brands don’t allow for true test & learn in #contentmarketing budgets, says @GPriceLocke. #CMWorld
Click To Tweet


Mistake: Going rogue

Often, one or more people on the team may have separate KPIs (key performance indicators) in mind, and without a clear discussion, they can end up creating what they think is a great campaign but achieves the wrong objectives.
How to fix it: Before starting, decide what you want to accomplish and design your content campaign and measurement around that objective to ensure you’re all working toward the same goal.
Melanie Deziel, native advertising consultant, Mdeziel Media

Mistake: Going overboard

My mistake was oversharing and saturation of the same core audience.
How to fix it: I now diversify who I send content to, and how often.
Chuck Hester, vice president, social media, T&T Creative

Mistake: Thinking writers must be experts

Years ago, I told a professor that I didn’t feel qualified to write about a topic because I was unable to provide concrete answers to the problem.
How to fix it: She told me that it wasn’t about knowing the answers, it’s more important to ask the right questions.
Rebecca Lieb, author and adviser, Conglomotron

Mistake: Assuming audience will find the content

I’m not a content marketer; but I’ve worked with a team to market my book. My biggest mistake was assuming the virtue of my work would attract an audience.
How to fix it: I have to work hard to make people aware of my book, Good Charts, but it’s worth it.
Scott Berinato, senior editor, Harvard Business Review

Mistake: Serving everything at once

I love the big idea; but sharing the big idea and expecting others to immediately buy in is a fool’s errand.
How to fix it: The key is to share your thought process first, then pitch the idea.
Jay Acunzo, creator and host, Unthinkable

Mistake: Underestimating the power of the status quo

About 15 years ago, I decided traditional advertising had to die soon because it didn’t make any sense in a digital world. If I knew then what I know now, I would have understood how the status quo resists change.
How to fix it: Create and provide supportive services to help clients slowly transition from siloed analog organizations to integrated digital ones.
Kirk Cheyfitz, co-founder, Story Worldwide

Mistake: Listening only to customer research

“Voice of the customer” research creates commoditized content. Responding only to known or stated customer needs with offerings not dissimilar from your competition means the only distinction your content can claim is the logo of the company on it.
How to fix it: Create an edge or uncertainty in your content to disrupt your buyer’s status quo bias and overcome the biggest barrier to success: your prospect’s aversion to change. Be original and fresh to create clear differentiation.
Tim Riesterer, chief strategy and marketing officer, Corporate Visions


Create an edge in your #content to disrupt your buyer’s status quo bias, says @TRiesterer. #CMWorld
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Mistake: Believing the experts know all about their markets

A common theme in the mistakes I’ve made in content marketing is this: I did not understand the market well enough. I relied too much on the input I got from the companies until I realized that they rarely know what’s going on in the market. They may look at data or dashboards, but they rarely take the time to talk to their clients. You won’t find the right answers just looking at what you already do and know.
How to fix it: I now require that I get to talk to at least two clients whenever I begin a new project. If that’s not possible, I conduct survey research or similar. It always brings new points to the table.
Joakim Ditlev, content marketing specialist, Content Marketing DK

Mistake: Failing to set boundaries

We’ve all had the projects with never-ending scope creep.
How to fix it: I use a comprehensive scope of work or project brief, as appropriate, to make sure all those involved in a project agree on deliverables and timelines, what success looks like, and what constitutes project completion.
Erika Heald, consultant, Erika Heald Marketing Consulting


Mistake: Scope creep in #content projects. Fix: Create detailed project brief at start. @SFErika. #CMWorld
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Mistake: Talking in varied tongues

Our biggest challenges in internal discussions come from language confusion.
How to fix it: Before a project, we use language boards where we compare SEO research on the terms customers use to the terms subject matter experts or stakeholders use.
Ahava Leibtag, principal, AHA Media Group

Mistake: Forgetting the audience

We’ve all made the mistake of writing what we want to read (or what we think we’d want to read) rather than asking our audiences what they want or otherwise using data to drive content strategy. I’ve thoroughly enjoyed writing pieces that bombed in terms of ROI and groaned through others that performed exceedingly well.
How to fix it: The lesson is to write for your audience, not for yourself.
Amanda Changuris, associate director of corporate communications, BNY Mellon

Mistake: Posting without proofing

Hitting “publish” and sending an email that still says, “text here, text coming” isn’t exactly helpful to your 1 million-plus audience list.
How to fix it: Always triple-check which buttons you’re clicking on when you’re editing an email newsletter, scheduling a blog post, and creating a social media post.
Zontee Hou, strategist, Convince & Convert

Mistake: Buying into the hype

Marketing technology is overrated. But changes in tactics have made a huge difference.
How to fix it: I’ve learned I can often get better results updating an older article than by writing a new one. I wished I’d discovered that years ago.
Andy Crestodina, principal and strategic director, Orbit Media


I often get better results updating an older article than by writing a new one, says @crestodina. #CMWorld
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Mistake: Limiting content to the written word

We focused on educating users on various aspects of visual content creation by writing tons of blog posts. Though there was good traction initially, things never really picked up.
How to fix it: We got interesting feedback from a teacher whose students were more hooked to viewing animated videos instead of reading their textbooks. We opted to see if this preference worked with adults and started using more visual content. We created a lot of video templates and GIFs to directly help our users. We witnessed 10 times more traffic thanks to this strategy. You need to experiment a lot and innovate every year.
Srinivasa Raghavan, CEO and founder, Animaker


Implementing a visual content strategy brought 10x more traffic, says @rs_raghavan. #CMWorld
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Mistake: Thinking good writers always are good content marketers

One of my most difficult lessons has been that good writers don’t automatically make good content marketers. The ability to convince and cajole an audience to take a brand-specific action while still delivering value on a consistent basis is hard, and it takes more than the ability to craft a pretty sentence to get it done.
How to fix it: I interview content marketing candidates differently, looking for their insight into the audience, conversion optimization, and marketing objectives more broadly instead of focusing heavily on their writing sample.
Andrea Fryrear, president and lead trainer, AgileSherpas

Mistake: Letting assumptions drive decisions

When I first started out at Monster, I assumed a big portion of what we’d do for content would be labor market news. But I quickly realized from looking at our analytics that our audience didn’t care about macro trends, they wanted information to help them specifically with their job search.
How to fix it: While we still do some news, it’s always driven by the takeaway for the article – is this something our reader can act on and, more importantly, wants to act on?
Margaret Magnarelli, managing director of content and senior director of marketing, Monster

Mistake: Waiting for perfection

When we first developed a content marketing strategy we didn’t have a perfect strategy. We knew we wanted to engage prospective customers and build our audience.
How to fix it: We recognized starting now is better than waiting and starting perfect. In the first year, our primary success metric was the share-ability of our content. In the second year, we focused on increasing the quality of our content and optimizing distribution strategies. It wasn’t until the third year that we could show success in generating leads and support for social selling. Content marketing was an evolutionary process for us.
Scott Lum, content marketing manager, Microsoft


Starting now w/ a less than perfect strategy is better than waiting & starting perfect. @ScottLum. #CMWorld
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Mistake: Underestimating the power of email

I didn’t build my email subscribers list early enough or focus on segmentation.
How to fix it: I now focus on email subscribers as there is nothing more valuable in the business. I also have segmented that list based on the challenges and needs of my audience – so I can tailor my communication to fit those audiences. It makes it much easier to get super specific with your content.
Donna Moritz, digital content strategist and founder, Socially Sorted

Conclusion

If you’re afraid to make mistakes in your content marketing, the best advice from these experts comes down to a single step: Don’t be.

As Ben H. Rome, marketing manager of American Industrial Hygiene Association, says, “Never, ever be afraid to take a risk. Innovation and resonance often comes from that risk. If you ask the audience to take that leap with you, the better connection you’re going to make and the stronger your message and your brand will become.”


Never, ever be afraid to take a risk, says @bhrome. #CMWorld
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Don’t make the mistake of missing out on Content Marketing World Sept. 5-8. How to fix it: Hear from these experts and dozens of others in 200-plus presentations. Register today and use BLOG100 code to save $100.

Cover image by Joseph Kalinowski/Content Marketing Institute

The post 24 Experts Share How to Avoid Big Mistakes in Content Marketing appeared first on Content Marketing Institute.

15 Aug 19:02

4 Ways This ‘Business Continuity’ Sales Email Could Have Used Better Planning

by Jennifer Marston

Everyone loves a good tangent—that is, if you’re reading a science-fiction novel or listening to a story over happy hour.

Cold emails, on the other hand, are one of the worst places to wander away from the main point of the message. You have literally seconds to grab the reader’s attention with a sales email, and you won’t do that with long, convoluted messages.

This person apparently didn’t get the memo when emailing me about disaster recovery and business continuity plans. See email #1, below:

Email Disaster

With a little more focus, the topic, why companies should plan for unexpected disasters, would be relevant to a lot of people out there. But there are multiple issues with this message that make it feel like less of a first cold email and more of an identity crisis. Let me explain:

1. It wants to be sales email and marketing newsletter simultaneously.

The email starts with a potentially interesting fact: there’s a difference between disaster recovery and business continuity. Now, it just so happens that understanding this difference is a current “hot topic” in business, so maybe the sender has something to tell me about managing it (although I’m probably not the most qualified lead for them, since we’re still a lean startup).

They don’t. The email quickly becomes a marketing promotion that explains “business continuity” with dramatic phrases like “essential to the future” and “statistics don’t lie.” Then we’re told to download an e-book. What happened to that compelling fact the email started out with?

Just because someone reads the first line of your email doesn’t mean they’ll finish it if you don’t give them a good reason to. In this case, an interesting idea I’d love to discuss gets waylaid with blatant product promotion. Not only does it leave me feeling confused, I also feel tricked.

2. Multiple “main ideas” are overwhelming.

In one email, the sender covers: the relationship between two areas of business, the definition of business continuity, the risk of not having a continuity plan, and why I should download the free e-book.

Any given email in a campaign should stick to just one idea or value proposition. If you have more than one idea, that’s when using a multi-touch email campaign comes into play.

Alone, each of the above ideas would make a solid email. Thrown at the reader all at once, every one of them loses value, and we’re left wondering what, exactly, the sender is trying to tell us.

3. The information repeats itself.

Even riddled with multiple ideas, the email still manages to club us over the head with the same statement: you better plan for disaster, or your company will meet an untimely end. Although disasters do happen, saying it four different ways tends to diminish the effectiveness of the statement.

A much stronger way to highlight this fact would be an opening line like, “Did you know that 73% of companies without a business-continuity plan fold when a cyber-disaster strikes?”  The number alone would frighten most of us into action, or at least into hitting the “reply” button, but there are plenty of other openers that would work as well.

4. There are multiple calls to action.

The sender has a few different requests: download a product, consider having a conversation with them, and to send an email or make a phone call. That’s too much to ask a stranger over one cold email.

The email would have closed much stronger had there been one simple call to action that didn’t require much thought: “Let’s talk about preparing your business for the unexpected. When do you have 10 minutes next week?”

That doesn’t make the other calls to action, like the e-book download, unusable. This is one of the reasons eight-touch email campaigns are so important. They give you a chance to offer different kinds of call to actions to see what works best.

5. It gives too much away in the follow-up message.

Email #1 didn’t provide any real value, and email #2 seems determined to make up for that by giving away more than any company should realistically share for free:

Email #2:

Email Disaster

The second email gets one fact right: business continuity is a daunting task. But the length and detail in this email don’t make it any less cumbersome. We don’t need to see all six steps of the planning process in a single email. While this may be appropriate in a slide deck during a meeting, none of this belongs in an email to a stranger. Not to mention, providing all six steps and a free ebook removes a lot of the incentive to respond to this email.

The moral of the story? Be mindful of how much value you’re giving away over a sales email. Give too little, and recipients will instantly forget your email—if they open it at all. Too much, and they’ll bypass your expertise and get the job done themselves for free.

The post 4 Ways This ‘Business Continuity’ Sales Email Could Have Used Better Planning appeared first on Salesfolk.

15 Aug 19:01

How Freelancers Can Make Sure They Get Paid on Time

by Rebecca Knight
aug17-15-580281191

One of the most stressful things about being self-employed is managing your cash flow. This is especially difficult when clients don’t pay you on time. What can you do to make sure your invoices are handled promptly? And if a client is late, how should you address it, especially if you want to work with this company again? Is there ever a point at which you need to involve a lawyer?

What the Experts Say
When freelancing is your primary source of income, you have to be meticulous and organized about keeping your books, according to Jon Younger, the founder of the Agile Talent Collaborative, a nonprofit research organization and the coauthor of Agile Talent. “If you’re not disciplined and rigorous about getting paid, you will not succeed,” he says. “It is a critical aspect of your reputation.” And yet, even if you do everything right, clients can still be frustratingly late with their payments. Over 70% of freelancers have trouble getting paid at some point in their careers, according to research by the Freelancers Union, the nonprofit group that promotes the interests of independent workers. “When you’re on your own freelancing for a big company, there is a fundamental power imbalance,” says Caitlin Pearce, director of advocacy and member engagement there. So if your paycheck doesn’t arrive on time, “You think, ‘What did I do wrong?’” Here are some strategies to help you run the, ahem, “billing department” of your freelance business.

Do your homework
The best way to ensure you get paid in a timely manner is to work only for reputable, well-funded companies that treat freelancers with dignity and respect. This requires due diligence, Younger says. “Before you respond to a request or knock on a door in a marketing capacity, you need to establish that the company can pay you and will pay you,” he says. “You need to find out if they’re honorable, scrupulous folks, or if they’re the kind of folks who will invariably find a ‘problem’ with your invoice.” Pearce recommends talking to other freelancers who’ve worked for the organization about their experiences. Inquire with the company’s full-time workers, too. “Ask about the corporate culture,” she says. “ How it treats employees is a good indicator of how it treats freelancers.” The bottom line: Don’t work with clients who have a bad reputation.

Get organized
Next, you need to consider how you will bill your clients. There are many ways to go about it, and “there are pros and cons for each,” Younger says. Choosing to be a “truly independent worker” and handling all the invoices on your own requires more bookkeeping — and potentially more headaches — but all profits go to you. (Thankfully, there are numerous tools and apps that automate the process, including And.co, 17 hats, and justtelljulie.) On the other hand, being part of an “online talent platform that connects buyers and sellers” — such as Jobbatical, Business Talent Group, Upwork, or Toptal (where Younger is an adviser) — means less legwork and less paperwork because “they collect the money for you”; however, these platforms also take a cut of your earnings. Regardless of what you choose, it’s smart to seek out the advice of an accountant from time to time, Pearce says. “Most freelancers do not use accountants for bookkeeping” but instead as “periodic consultants.” They “help you prepare taxes, make sure your costs are under control, and ensure your business is structured properly.”

Get it in writing
Before you start working on an assignment, you need a contract that lays out the scope of the project, the payment terms, and the expectations for both sides. “Don’t believe in a handshake,” Younger says. Informal agreements are the source of almost every payment problem, so be sure “to get everything in writing.” For small projects an email chain will often suffice, but for longer engagements “it is worth working with a lawyer,” Pearce says. Most freelancers have a standard template contract that they alter for different clients. “When you can, work with your own contract,” she says. “You know what’s in it, and it has terms you can live with and negotiate from.” The Freelancers Union has several templates on its website, as well as an app that connects freelancers with attorneys who represent independent workers.

Understand your client’s payment cycle
It’s also important to talk with your client about its “payment schedules and policies in advance” of starting any work, Younger says. Find out how its fiscal year runs, how long it typically takes to process invoices, which days of the week it cuts checks, and how it pays its contract workers. This information helps you better manage your monthly cash flow. Pearce recommends you “try to get as much money up front” as possible. “A deposit of 30%–50% of your estimated fee is acceptable in many industries,” she says. Another tip: “Make sure you have the name and contact details of the person in finance with whom you’ll be dealing with,” Pearce says. This way, if there are delays, you have someone to call.

Invoice early and often
Regardless of your client’s payment terms, Younger recommends establishing your own billing cycle that’s frequent and predictable. “Bill on a weekly basis or every time you finish a bit of work,” he says. Billing often is “a signal that you consider your time valuable.” For longer-term projects, Pearce suggests invoicing at predetermined “milestones along the way” so that you are guaranteed “payment at certain points over time.” Milestone payments not only help you manage your cash flow, they are “also a tool for communication,” she says. “They make sure you and your client are both aligned and satisfied.” Whatever you do, don’t agree to terms that involve your getting paid only upon the full delivery of the work. “You don’t want to work for three months on a project only to have the client say, ‘I hate it. And I will only pay you for 50%.’”

Establish your professionalism
Earning your living as a freelancer requires that you “treat yourself like a business,” Pearce says. Don’t do slapdash work, don’t “forget” to invoice, and don’t be careless in your communications. “Getting paid is contingent on the quality of your work and the quality of your relationship with your client,” Younger says. “If you’re mailing it in, difficult to reach, or hard to deal with, that will affect your ability to make money.” On a related note, don’t work for free. “A lot of companies are fishing around these days for free work on the assumption that your working for them will help you more than it realistically will,” he says. Remember this any time you’re “invited” to give a free webinar or moderate a panel gratis. “Talk plainly and in businesslike terms” about your fee. “Establish the value of your work.”

Follow up
If your client is ever late with a payment, “you have to be vigilant about following up,” Pearce says. “If you’re vigilant on your end, it sets expectations on theirs.” If you’re following up and no one is responsive, “escalate to a phone call or go to the office in person,” she says. It’s much easier to ignore an email than it is to ignore a human. Be persistent about seeking payment, Younger advises. “Don’t walk away, and don’t give up,” he says. “Work your way up the food chain and take it to the top” of the executive leadership if you need to. Your emails and calls about late or missing payments serve as documentation of your efforts to be paid. Use that paper trail to ask, “What’s the deal?”

Hire a lawyer
If you’ve tried everything and the client is still not paying, it might make sense to engage an attorney. It’s not a straightforward decision, however. “Mostly it’s a cost-benefit analysis” that involves calculating the amount that’s owed you, your odds of success, and the hassle of hiring — and paying for — a lawyer, Pearce says. A new, first-of-its-kind law in New York City gives freelancers a ray of hope. The law stipulates that for jobs paying $800 or more, freelancers must be paid either by a specified date or within 30 days of completion. The other big component of the law provides recourse for instances in which clients fail to pay. “If it goes to court, the law mandates double damages and attorney fees be awarded if the judge rules in the freelancer’s favor,” Pearce says. She adds that the Freelancers Union is “working on getting the law passed nationally.” At the very least, report your former client to the Better Business Bureau.

Principles to Remember

Do:

  • Your research. Find out how well-funded your client is and, to the extent possible, check if there are any financial red flags.
  • Bill on a regular basis, and for longer projects ask for milestone payments; they help you manage your cash flow and ensure you and the client are aligned.
  • Consider pursuing a settlement in court if your client fails to pay you.

Don’t:

  • Work informally. You need a good contract that lays out the scope of the project and the payment terms and ensures that expectations are clear on both sides.
  • Be late or inconsistent with your invoices. Make use of tools and apps that automate the process.
  • Be lackadaisical about following up with your client about a late payment. If the client does not respond to emails, visit the office in person if possible.

Case Study #1: Be vigilant about following up and seek legal advice when needed
Michael Lopez, a freelance copywriter specializing in the health and wellness sector, knows all too well what it’s like to get stiffed by a client.

Last year he agreed to do web copy overhaul for a drug rehabilitation company that had a network of treatment centers. He had done small jobs for this client in the past, but the new assignment was much bigger. This project was slated to last two months, and it represented “a good chunk of change” for Michael.

He finished the job and submitted an invoice. He didn’t hear back from the company, so a week later he followed up with an email. No response. After two weeks, he followed up by phone. Still no response. “After four weeks I followed up with another call and email and was told that they were working on payment and reviewing the work,” Michael says. “[They also told me] that they didn’t feel they would use the deliverables, so they were not sure if a full payment was fair.”

He was surprised, angry, and annoyed. “I went through all the stages of grief,” he says. “I eventually ended up feeling sad and disappointed in myself. Yes, they were in the wrong, but there were a lot of things I did wrong as well.” For one, he worked without a contract. “A contract was something that I knew I needed, but I hadn’t been able to put one together,” he says.

Fortunately for Michael, his roommate was an attorney. “I’ve always been aware that, in the absence of a contract, an email chain laying out when deliverables and payments are due is enough to prove in court — if you need to go that route — that you are owed funds.” His lawyer roommate sent a letter to his client that “essentially demanded they pay or suffer other legal action,” Michael recalls.

One week later, the client issued an apology to Michael and released funds for payment. “I don’t think it was worth fighting for them,” he says. It was a relief. Not long after that, Michael availed himself of the tools from the Freelancers Union and Legal Zoom to create a template contract for his future assignments. He describes what happened with the drug rehab company as a “harsh” learning experience.

“I’ve since updated my contracts, and I have a strict payment policy in place now,” he says. “If a client doesn’t want to adhere to it, then I almost never work with them. It’s part of qualifying high-quality clients.”

Case Study #2: Understand your client’s accounts payable process and use it to your advantage
Over the course of her 12-year career as an independent event planner, Vicky Choy says, she has always been paid for her services — but not always on time.

She recalls: “While working for one of my first corporate client, I learned that the accounting department only cut checks once every other week, and only on Thursdays. I would wonder why I wasn’t receiving payments on time. So finally, I asked. If I had sent an invoice on a Friday after accounting had just cut checks the day before, I would have to wait two weeks for them to cut checks again.”

It’s been an education, and over time she’s mastered the process. Vicky has a standard contract that she developed with the help of an attorney. She makes adjustments and alterations depending on the client and the event. The contract lists the project milestone schedule, the payment due dates, and the payment terms. In addition, the contract contains a “stop work” clause that gives her the right to stop performing work for a client until all payments are up to date.

Her early experiences with late clients also prompted Vicky to start using QuickBooks, which enables her to receive payments through e-checks and credit cards and has resulted in on-time payments.

“I like it because it keeps all my accounting in one place, and I don’t need to use different software for the same process,” she says. “As a micro-business owner, the more time I can save doing overhead work, the better.”

15 Aug 19:01

5 Copywriting Tips That Will Explode Your Sales

by Guest Post

5 Copywriting Tips That Will Explode Your Sales written by Guest Post read more at Duct Tape Marketing

Regardless of size and stature, all businesses have one thing in common: they all rely on words to sell.

No matter what your product or service is (or how good it is), you’ll need to communicate the value of what you’re selling effectively if you are to make money.

Ultimately, that’s never going to change so. Get the message across well and you’ll thrive. If you don’t, then you’re going to have a problem sooner or later.

The funny thing is, you don’t need a writing background in order to write well. Not in my opinion, anyway. Therefore, if you’re a busy business owner who has no writing experience or qualifications, you can still create influential content.

So, what is required in order to create copy that engages, entertains, influences and motivates?

Here are 5 essential copywriting tips:

1. You must be a bit of a detective.

It’s important to know as much about your target audience as possible. The more details you have about your potential readers, the better.

Ideally, that means understanding their fears and desires. It also requires an overview of demographical information.

Is your ideal customer a man or a woman? Are they young or old? Do they speak formally or informally?

The answers to these questions will help you shape your copy and essentially spit back language that’s both familiar and comforting to the consumer.

2. You must understand and embrace human psychology.

We’re all individuals, but the weird thing is, the human brain is pretty predictable. So obviously as marketers, this is pretty helpful.

People tend to react in certain ways when confronted with particular phrases, colors, images, and instructions.

Knowing what makes people tick is a huge skill when it comes to penning persuasive business copy. Big, successful brands manipulate the way we think about the stuff that they sell all the time.

Sometimes you might not even notice what they’re doing.

But behind the scenes, there’s usually a team of copywriters, marketers and brand experts who are cleverly shifting around commas and silently tricking us into feeling something.

You can do the same.

3. Leverage the power of stories.

In years gone by, marketing was often pretty unsophisticated. Companies would shout at us. But things have changed. Huge, clever brands now use stories to sell.

The reason why? Because stories make us feel things. And when we’re emotional, this propels us to take action.

Marketing can make us feel happy, sad, worried, angry, confused, satisfied or any other type of emotion. And this is a pretty powerful thing.

The next time you create some content for your business, try to do so in the form of a story. You’ll find that your marketing resonates with your audience on a much deeper level.

4. Always remain honest and authentic.

There are many different types of marketing, but when all’s said and done, people always buy from people. Therefore, your writing must convey trust and integrity.

A common mistake amongst entrepreneurs is to act and speak like someone else. Either someone they aspire to or someone that they think the consumer wants to hear.

The trouble is, people aren’t stupid. They resent insincerity and they’re much more likely to respond positively to an entrepreneur that is communicating in a normal, everyday way than someone who’s putting on a show.

5. Remember that choosing the right words is only half the battle.

The fact is, people only tend to read 20% of content on a web page and there’s actually a lot of science behind the way we read copy.

Technology is great but it’s made us lazy and as a freelance writer, your job isn’t just to convince and convert. In fact, your primary role is to keep people hanging around as long as possible.

For starters, remember that every sentence has just one purpose: to get the next one read. Be ruthless with your words.

In addition, the way your words appear will play a huge role in the success of your work. If you really want to impress your audience, then look at the design of your website, your adverts and all of your marketing collateral.

Look at the size and type of fonts that will be used. Examine the quality of any supporting images. Space out your paragraphs so that your copy doesn’t appear too intimidating.

Want better sales?

Essentially, you can eliminate a lot of hard work, time and money by putting yourself in a reader’s shoes. User experience is everything these days, so think about what they need to hear and see.

It doesn’t matter whether you sell insurance or insulation; successful sales copy is about connecting the dots and removing barriers. And that starts with putting the customer first. As always.


Matt PressAbout the Author

Matt Press is an experienced copywriter who has written words for some of the UK’s top brands, such as Sky, Three and Vodafone. He now helps copywriters find work.

15 Aug 19:00

Grocery stores and coffee shops are starting to charge admission — and it could become more common

by Ashley Lutz

ziferblat london

Charging admission or a membership fee could be the future of retail. 

In a recent Business of Fashion op-ed, author B. Joseph Pine II argues that in today's "experience economy," consumers would pay for the experience of shopping. 

"That may sound crazy, but consumers would never go to a movie or a play, a concert or a sporting event, a museum or a theme park, and not expect to pay admission," Pine, who co-authored the book The Experience Economy: Work Is Theatre & Every Business a Stage. "It is again the time you spend in these places that you value, that makes the experience worth the admission fee." 

As thousands of American retail stores shut down and shoppers increasingly turn to e-commerce, retailers will have to come up with inventive ways to survive. 

Pine cites Ziferblat Cafe, a small coffee chain in the UK that charges customers for every minute they spend there, and Wingtip, a San Francisco men's store and club that charges dues of up to $3,000 per month, as examples of businesses that do it right. 

Costco Shopper

As young people increasingly move into smaller apartments and homes in urban areas, there will be more demand for common spaces — and a willingness to pay for them. 

"You are going to get a place to call your own for however long you want to stay, with books, magazines and newspapers, free internet and some rather sociable people to chat with, if you so choose," Pine writes. 

Charging membership fees has been a successful model for Costco, which charges annual admission of between $60 and $120. Walmart's Sam's Club also charges a membership fee.

Amazon has also successfully implemented the pay-to-participate model with its Prime program. About 50% of American households pay for access to certain products and free 2-day shipping. 

SEE ALSO: We visited convenience-store rivals Wawa and Sheetz to see which does it better — and the winner is clear

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NOW WATCH: 5 ways retailers trick you into spending more money

15 Aug 19:00

China’s big bet on domination in AI is no longer a long shot

by Bloomberg News

By Mark Bergen and David Ramli

Xu Li’s software scans more faces than maybe any on earth. He has the Chinese police to thank.

Xu runs SenseTime Group Ltd., which makes artificial intelligence software that recognizes objects and faces, and counts China’s biggest smartphone brands as customers. In July, SenseTime raised $410 million, a sum it said was the largest single round for an AI company to date. That feat may soon be topped, probably by another startup in China.

The nation is betting heavily on AI. Money is pouring in from China’s investors, big internet companies and its government, driven by a belief that the technology can remake entire sectors of the economy, as well as national security. A similar effort is underway in the U.S., but in this new global arms race, China has three advantages: A vast pool of engineers to write the software, a massive base of 751 million internet users to test it on, and most importantly staunch government support that includes handing over gobs of citizens’ data — something that makes Western officials squirm.

Data is key because that’s how AI engineers train and test algorithms to adapt and learn new skills without human programmers intervening. SenseTime built its video analysis software using footage from the police force in Guangzhou, a southern city of 14 million. Most Chinese mega-cities have set up institutes for AI that include some data-sharing arrangements, according to Xu. “In China, the population is huge, so it’s much easier to collect the data for whatever use-scenarios you need,” he said. “When we talk about data resources, really the largest data source is the government.”

This flood of data will only rise. China just enshrined the pursuit of AI into a kind of national technology constitution. A state plan, issued in July, calls for the nation to become the leader in the industry by 2030. Five years from then, the government claims the AI industry will create 400 billion yuan ($59 billion) in economic activity. China’s tech titans, particularly Tencent Holdings Ltd. and Baidu Inc., are getting on board. And the science is showing up in unexpected places: Shanghai’s courts are testing an AI system that scours criminal cases to judge the validity of evidence used by all sides, ostensibly to prevent wrongful prosecutions.

An employee walks past dome structures used as nap rooms in the Baidu Inc.

“Data access has always been easier in China, but now people in government, organizations and companies have recognized the value of data,” said Jiebo Luo, a computer science professor at the University of Rochester who has researched China. “As long as they can find someone they trust, they are willing to share it.”

Every major U.S. tech company is investing deeply as well. Machine learning — a type of AI that lets driverless cars see, chatbots speak and machines parse scores of financial information — demands computers learn from raw data instead of hand-cranked programming. Getting access to that data is a permanent slog. China’s command-and-control economy, and its thinner privacy concerns, mean that country can dispense video footage, medical records, banking information and other wells of data almost whenever it pleases.

Xu argued this is a global phenomenon. “There’s a trend toward making data more public. For example, NHS and Google recently shared some medical image data,” he said. But that example does more to illustrate China’s edge.

DeepMind, the AI lab of Google’s Alphabet Inc., has laboured for nearly two years to access medical records from the U.K.’s National Health Service for a diagnostics app. The agency began a trial with the company using 1.6 million patient records. Last month, the top U.K. privacy watchdog declared the trial violates British data-protection laws, throwing its future into question.

Contrast that with how officials handled a project in Fuzhou. Government leaders from that southeastern Chinese city of more than seven million people held an event on June 26. Venture capital firm Sequoia Capital helped organize the event, which included representatives from Dell Inc., International Business Machines Corp. and Lenovo Group Ltd. A spokeswoman for Dell characterized the event as the nation’s first “Healthcare and Medical Big Data Ecology Summit.”

The summit involved a vast handover of data. At the press conference, city officials shared 80 exabytes worth of heart ultrasound videos, according to one company that participated. With the massive data set, some of the companies were tasked with building an AI tool that could identify heart disease, ideally at rates above medical experts. They were asked to turn it around by the fall.

“The Chinese AI market is moving fast because people are willing to take risks and adopt new technology more quickly in a fast-growing economy,” said Chris Nicholson, co-founder of Skymind Inc., one of the companies involved in the event. “AI needs big data, and Chinese regulators are now on the side of making data accessible to accelerate AI.”

Representatives from IBM and Lenovo declined to comment. Last month, Lenovo Chief Executive Officer Yang Yuanqing said he will invest $1 billion into AI research over the next three to four years.

Yang Yuanqing, chairman and chief executive officer of Lenovo Group Ltd, plans to invest $1 billion into AI research.

Along with health, finance can be a lucrative business in China. In part, that’s because the country has far less stringent privacy regulations and concerns than the West. For decades the government has kept a secret file on nearly everyone in China called a dang’an. The records run the gamut from health reports and school marks to personality assessments and club records. This dossier can often decide a citizen’s future — whether they can score a promotion or be allowed to reside in the city they work. 

U.S. companies that partner in China stress that AI efforts, like those in Fuzhou, are for non-military purposes. Luo, the computer science professor, said most national security research efforts are relegated to select university partners. However, one stated goal of the government’s national plan is for a greater integration of civilian, academic and military development of AI.

The government also revealed in 2015 that it was building a nationwide database that would score citizens on their trustworthiness, which in turn would feed into their credit ratings. Last year, China Premier Li Keqiang said 80 percent of the nation’s data was in public hands and would be opened to the public, with an unspecific pledge to protect privacy. The raging popularity of live video feeds — where Chinese internet users spend hours watching daily footage caught by surveillance video — shows the gulf in privacy concerns between the country and the West. Embraced in China, the security cameras also reel in mountains of valuable data.

Some machine-learning researchers dispel the idea that data can be a panacea. Advanced AI operations, like DeepMind, often rely on “simulated” data, co-founder Demis Hassabis explained during a trip to China in May. DeepMind has used Atari video games to train its systems. Engineers building self-driving car software frequently test it this way, simulating stretches of highway or crashes virtually.

Fountain House, a multi-use building housing the offices of DeepMind Technologies Ltd.

“Sure, there might be data sets you could get access to in China that you couldn’t in the U.S.,” said Oren Etzioni, director of the Allen Institute for Artificial Intelligence. “But that does not put them in a terrific position vis-a-vis AI. It’s still a question of the algorithm, the insights and the research.”

Historically, the country has been a lightweight in those regards. It’s suffered through a “brain drain,” a flight of academics and specialists out of the country. “China currently has a talent shortage when it comes to top tier AI experts,” said Connie Chan, a partner at venture capital firm Andreessen Horowitz. “While there have been more deep learning papers published in China than the U.S. since 2016, those papers have not been as influential as those from the U.S. and U.K.”

But China is gaining ground. The country is producing more top engineers, who craft AI algorithms for U.S. companies and, increasingly, Chinese ones. Chinese universities and private firms are actively wooing AI researchers from across the globe. Juo, the University of Rochester professor, said top researchers can get offers of $500,000 or more in annual compensation from U.S. tech companies, while Chinese companies will often double that.

Meanwhile, China’s homegrown talent is starting to shine. A popular benchmark in AI research is the ImageNet competition, an annual challenge to devise a visual recognition system with the lowest error rate. Like last year, this year’s top winners were dominated by researchers from China, including a team from the Ministry of Public Security’s Third Research Institute.

Relentless pollution in metropolises like Beijing and Shanghai has hurt Chinese companies’ ability to nab top tech talent. In response, some are opening shop in Silicon Valley. Tencent recently set up an AI research lab in Seattle.

Baidu managed to pull a marquee name from that city. The firm recruited Qi Lu, one of Microsoft’s top executives, to return to China to lead the search giant’s push into AI. He touted the technology’s potential for enhancing China’s “national strength” and cited a figure that nearly half of the bountiful academic research on the subject globally has ethnically Chinese authors, using the Mandarin term “huaren” 华人— a term for ethnic Chinese that echoes government rhetoric.

“China has structural advantages, because China can acquire more and better data to power AI development,” Lu told the cheering crowd of Chinese developers. “We must have the chance to lead the world!”

15 Aug 18:40

Is LinkedIn the King of B2B Social Selling Platforms?

by Jay Tellini

When you think of social selling platforms for B2B, LinkedIn is probably the first one that comes to mind. Whereas social media sites like Facebook and Twitter are informal by nature, LinkedIn provides a professional atmosphere for businesspeople to connect.

Despite LinkedIn’s reputation as the ultimate B2B platform, it has some kinks to work out. Feeds are becoming increasingly jammed with Work Anniversary notifications, and its limited user experience has some professionals up in arms.

We asked social media experts what they think about LinkedIn’s status as a B2B networking platform:

Q: LinkedIn is increasingly touted as THE “social selling” platform for B2B brands, especially in conjunction with ABM (account based marketing) AND our feeds seem to be increasingly cluttered with Work Anniversary notifications. How are you feeling about LinkedIn these days?

Andrea Hofer, Global Social Media Manager at Philips Healthcare: Each social channel is catered to different people and different facets of life and therefore we see different content being shared. Not a lot of people would share business content on Facebook, Instagram, or Snapchat, but they would do so on LinkedIn or Twitter. Conversely, those wedding pictures are kept off LinkedIn to maintain a professional presence.

I personally often find my LinkedIn newsfeed more interesting than my Facebook newsfeed. The professional nature of the platform results in a lot of social cooling, but what I lose in personal stories I gain in the quality/relevancy of links shared. Additional post tagging/filtering options would increase relevance, such as life event, work anniversary, job opportunity, case study, etc. I have found that nothing beats LinkedIn for targeting the medical C-suite. Facebook may be cheaper, but you are not able to effectively drill down to that audience.

Jennifer Forrest, Director of Social Media at DEG Digital: I think there’s a misconception that LinkedIn is the only tool for B2B selling. Don’t get me wrong, LinkedIn is still the king of the B2B selling experience, but it’s not the only player. Facebook is the more efficient platform from an ad targeting perspective. But that misconception comes with a similar one about who B2B buyers are. They are still people who live and consume products in a B2C world on a daily basis. So, it’s not crazy for Facebook and other platforms to be viable options for B2B, but LinkedIn is still at the top.

Drew Neisser, CEO of Renegade, LLC: I have a love hate thing going with LinkedIn right now. I love using it as a directory akin to the old white pages to research folks I’ve met or might want to connect with down the road. For that function alone it is unrivaled. But because I’ve met so many people over the course of my career and it seems that every single one of them have become publishers, my feed is more than just useless – it’s annoyingly so. I’d love to see them kill work anniversaries and maybe even birthdays and then figure out how to filter out the drivel that masquerades as useful content.

Q: Are you spending more or less time on LinkedIn, and if so, why?  

Stephen Monaco, Founder of Future Marketing Institute: LinkedIn feels lackluster to me ​now so I’m spending less time on it than I did in the past. Like so many others, I quickly grew tired of accepting invitations from people who then started pitching me within minutes of becoming a connection. This is off putting to say the least.

Brian Moran, entrepreneurial consultant: I’m not spending enough time on it and I blame LinkedIn for that. LI is arguably the best research tool for business (selling is 90% preparation and 10% presentation). LI tells me so much of what I need to know for the 90% part of that rule, and yet I could be doing so much more on the platform.

Joel Comm, Author, speaker, brand influencer: I spend very little time on Linkshare as it is mostly noise. I do enjoy Slideshare and find it the best way to deliver new content to the platform.

Jason Falls, Founder of Conservation Research Institute: When I spend significant time on LinkedIn, I get business. That said, I don’t care for its user experience much, so I don’t spend a lot of time there that I don’t need to. Still, the improvements they’ve added over the last two years are good, have improved the site and experience and are more conducive to people connecting with the right people for business purposes. The notifications are trivial … you can turn them off by notification type if you don’t like them. LinkedIn is still a fertile ground for me, anyway.

Forrest: LinkedIn has made huge strides throughout the past year from a user standpoint. It’s much more of an interactive experience than it has been in the past, making it easier to spend more time on the platform.

Neisser: I find myself spending more time on LinkedIn mainly to make sure I not only understand its capabilities for social selling but also to become a true expert practitioner of social selling. Not surprisingly, this is connected to Renegade’s growing Social Selling Training practice.

Concluding Thoughts

LinkedIn may not be perfect, but it’s still an effective networking tool for businesses. The platform’s research capabilities and huge web of professionals provide valuable resources for any B2B seller. If you can look past its limitations, LinkedIn may be worth its weight in gold.

The post Is LinkedIn the King of B2B Social Selling Platforms? appeared first on Social Media Explorer.

15 Aug 18:39

The 5 most popular email marketing systems

by Carolanne Mangles

A concise list of the most popular email marketing systems

With a multitude of email marketing systems readily available, it can be hard to find the right one. Your email system needs to benefit your goals!

5 steps to selecting a new email marketing service:

  1. Review your current situation
  2. Know your requirements for a new vendor
  3. Research the market
  4. Test/ request demos for your shortlisted vendors
  5. Make a decision and start the migration process

Before switching you need to determine your requirements. Have you outgrown your current provider? Do you need extra features that they do not provide? When choosing a new vendor you need to make sure their features will help you achieve your business needs, now and in the future. Do you need more robust reporting and analytics? Integrate SMS messaging into your content strategy? Or, do you need greater capabilities in segmentation and personalization? When choosing a new vendor, think about :

  • Integration
  • Functionality
  • Usability
  • Budget and resources

Download our new Business Member Resource –Email Marketing and Marketing Automation Buyers Guide

This guide is for senior marketing managers and email marketing managers who are using, selecting or reviewing email marketing service providers and marketing automation platforms.

Access the Email Marketing and Marketing Automation Buyers Guide

To make it a little easier for you, we have listed the most popular 5 email marketing systems for a small, medium and large business according to what current companies are using.

Most popular email marketing systems

op email marketing systems for the entire internet

According to SimilarTech the most popular email marketing system is MailChimp. Followed by Constant Contact.

The top 5 email marketing systems:

  1. MailChimp
  2. Constant Contact
  3. AWeber
  4. GetResponse
  5. Adestra

top email marketing systems for top 10k sites

MailChimp remains the top email marketing system for the top 10k sites with Adestra coming in second.

But, it is important to choose an email marketing system that best suits your company's needs and goals. SimilarTech also breakdown the industries that are using each email technology. This may aid in your decision making as you can see which industries are using which email technologies. If for instance, your business is in the ecommerce industry, only 4.74% of 'shopping' websites use MailChimp regardless of it being rated the most popular.

top websites using mailchimp

Request demos of your shortlisted email marketing systems to decide which one is best suited to your requirements.

Most popular marketing automation platforms

top Marketing automation technologies

SimilarTech also breakdown the most popular marketing automation technologies. This shows a very different list of software - including Marketo, Pardot, and TowerData (a data management software).

The top 5 marketing automation technologies:

  1. Marketo
  2. Pardot
  3. TowerData
  4. HubSpot
  5. Eloqua

15 Aug 18:39

7 Reasons Salespeople Should Never Ask "Is This a Bad Time to Talk?"

by ebrudner@hubspot.com (Emma Brudner)

Just because a prospect answers their phone doesn't automatically mean the salesperson will get a chance to engage them in conversation. Buyers are busy people, and this is why reps often kick off their calls by asking, "Is this a bad time to talk?" or "Did I catch you at a bad time?"

With this question, salespeople seek to demonstrate respect for the prospect's time and be sensitive to their schedules. These are noble motives. However, while the question might achieve these favorable ends, it also results in a less favorable outcome: It shoots the rep in the foot.

Starting off a connect call with "is this a bad time?" creates a plethora of problems that kill the sale out of the gate. Here are the top seven reasons reps should never ask this seemingly innocent question.

1) You're stating the obvious.

A sales call is by definition an interruption in the buyer's day. So let me ask you: When's the best time for an interruption? Exactly.

Salespeople don't need to ask if it's a bad time to talk, because it most assuredly is. Professionals at all levels of seniority and in every industry are busier than ever before, and they certainly don't have time to answer obvious, useless questions.

Stating the obvious can only stand to annoy prospects. Not to mention that ...

2) You're making the prospect think about their workload.

Sometimes you're not really aware of a certain situation or feeling until someone calls your attention to it. For instance, have you ever forgotten to eat lunch, only to realize your hunger when a coworker commented on your growling stomach? Suddenly you can't get to a sandwich shop fast enough.

Similarly, when a salesperson asks a prospect "Is this a good time?" the rep calls the buyer's attention to their (likely massive) workload. Now having reflected on all the tasks they have in front of them, the buyer truthfully answers, "No, it's not. I have a ton to get done!"

Needless to say, a packed agenda is not a good place to direct your buyer's focus when you're trying to earn a minute of their time.

3) Everyone asks it.

To get a prospect to buy from you and not a competitor, salespeople need to stand out. They need to make it clear that the experience the buyer will get with their company will be drastically different -- and better -- than what the prospect will go through elsewhere.

But what happens when a rep starts a buyer conversation with "Is this a bad time?" The buyer thinks, "Ugh, another salesperson. Let's see how fast I can end this call ... "

If you want to sound like every other salesperson your buyer has ever spoken to, by all means, check to see if it's a bad time. If not, ditch this overused question.

4) You're wasting the opportunity.

As I mentioned above, there's really no good time for an unplanned interruption. On the other hand, there are absolutely terrible times for an unplanned interruption. And when buyers absolutely, positively can't answer their phone? They don't.

So the very fact that the prospect picked up the phone means they could talk for a bit if they felt the interruption was worthwhile. But if you ask if it's a bad time right off the bat, they'll likely say "No," and the crack in the door slams shut.

5) You're putting buyers on the defensive.

You might think asking, "Is this a bad time to talk?" empowers the buyer by allowing them to choose whether or not they'd like to engage with you. However, it actually puts prospects on the defensive.

Think about it: By asking about the businessperson's time, it automatically implies that you'd like to take some. Uh oh. You've just encouraged the prospect to protect their limited hours ... by hanging up on you immediately.

6) You broadcast insecurity.

"Did I catch you at a bad time?" ultimately seeks permission from the prospect to continue speaking. While seeking permission is sometimes a good thing for salespeople to do, it can also communicate insecurity. And who wants to buy something from someone who doesn't seem sure of themselves?

Some sales reps also ask this question as an easy way to let themselves off the hook. It's a fair assumption that the prospect will say, "Yes, it is a bad time," and the call will end. And that's a perfect outcome for a nervous rep who doesn't truly want to push through a prospecting call that will potentially end in rejection.

7) Buyers expect it.

According to sales trainer Jeff Hoffman, salespeople won't get anywhere on a prospecting call unless they find a way to disrupt the buyer's flow. In other words, if you start off with the traditional "sales-y" phrases buyers have been conditioned to tune out (such as, "How are you today?" "My name is X and I'm with Y," "I was wondering if you'd be interested in Z ", etc.), the call will end before it begins.

So with this in mind, perhaps the worst thing about the question "Is this a bad time?" is that buyers expect it. And when buyers expect a sales question, they're prepared to squash it without a second thought.

To prompt a second thought (and a third, and fourth), skip the stale sales questions buyers have heard time and again -- or better yet, flip them on their heads.

For instance, sales expert Colleen Francis recommends the following:

"It sounds like you're busy; are you sure this isn't a bad time?"

But won't that just serve to anger the prospect? Not necessarily.

"When it comes to receiving a sales call, it's always a bad time, so having the person who's making the call recognize this upfront is refreshing," Francis writes in a blog post. "And when you use this approach, two things will happen. First, your prospect will laugh or chuckle, and say 'It's always a bad time!' The laughter's important, because it shows you're building rapport. Second, they'll probably follow with 'but what's up?' or 'but what have you got?'"

Conversation started.

Time on a sales call is precious, so don't waste it by asking questions like "Is now a bad time?" Provide the prospect with something of value and you can turn the worst time into time well spent.

Get HubSpot CRM today!

15 Aug 18:36

SPIF Tips #41: How to Solve the Biggest Sales and Marketing Problem

by Michael Webb

 

Improving productivity and

predictability is the biggest problem in sales and marketing. The reason for it is that managers struggle with a conundrum: Should they focus their sales team on results, or on activities?

  • Managing results

When managers focus on results, salespeople tend to develop their own approaches to their jobs. Managers can tend to function as “closers,” removing roadblocks to winning enough business to make the numbers at the end of the month.

This approach leads to big problems. By pure chance, some salespeople will produce more than others. It becomes difficult to distinguish between salespeople who are doing a good job and those who are lucky. An “every man for himself” attitude can start to prevail. Companies become captive to their biggest sales producers, whose performance cannot be reliably duplicated by others. Salespeople might bring in poor quality customers, or resort to excessive discounting. Sales revenue can become unpredictable.

Managers struggling with these kinds of problems naturally tend to switch their focus to their salespeople’s activities.

  • Managing activities
    In this environment, management sets up a “method” or “process,” often from some outside authority, like a sales training or CRM company. The process dictates levels of activity and expectations for how salespeople are to prospect, qualify, and sell. The goal is to change salespeople’s behaviors so they can get customers to buy “value” instead of price.

Unfortunately, focusing on activities also leads to big problems. It usually adds workload to salespeople’s already packed calendars. The activities may not apply to all prospects. The can be ineffective at causing more customers to buy. If salespeople are still accountable for results, they can start resisting. They might say, “Do you want me to follow the process, or do you want me to make quota?” Or, they simply give lip service to the process while otherwise ignoring it. When compliance is demanded, their attitude can change. They might say, “I made my 50 phone calls today, can I go home now?” whether they are closer to making quota or not.

Managing activities creates a “process for process sake” problem. Self-respecting human beings hate process for process sake. So, the pendulum can start to swing back toward results. Some companies swing between managing results and managing activities many times as new executives are brought in. In either case, any productivity improvement that might occur is unsustainable.

What is the solution to this “bipolar management disorder”?

 

Bipolar Management Disorder – Two Faces to the Same Coin

The key to resolving this dilemma is to recognize that both approaches share a common fatal flaw: Both ignore what goes on between the ears of the employees.

Managing results treats employees like magic “black boxes”. It keeps replacing the boxes in the hope of finding ones that might produce more. On the other hand, managing activities treats employees like cogs in a big machine, where they are just supposed to do what they are told.

In both cases, the missing link is how a successful outcome is created. 

Managing results unwittingly sets up a box around “what salespeople do” and says “we don’t care how results are created, as long as we get them. Managing activities unwittingly sets up a set of activities inside that box and says “just do exactly what we say.”

Unfortunately, the world of sales and marketing is constantly changing. Businesses have to take into account the fact that prospects and customers might want to use web pages, apps, salespeople, print ads, Adwords™, cold calls, self-assessments, samples, demos, lunch-n-learns, boardroom presentations, or something else.

 

The real issue is “How do we figure out the most effective way of bringing in customers?”

Figuring that out is not a matter of replacing salespeople, or getting them to use magic words, or to follow someone else’s procedure for conducting a sales conversation. It is about enabling everyone (including managers themselves) to learn why certain things work, and other things do not work.

People are more able to try something when they understand why it is important. Thinking is required to learn why a prospect is qualified or not, or why a decision maker should buy from you or not. Deciding what to do about these things requires judgment.

And, thinking and judgment cannot be developed if they are not cultivated.

The fatal flaw in traditional (bipolar) sales and marketing management is that it ignores thinking, learning, and judgment. Sales and marketing management needs to change to explicitly include a method for learning. It needs a means of making changes that result in improvement.

 

Why Does Traditional Sales Management Suffer from Bipolar Disorder?

It’s not your sales manager’s fault.

Just as in any production system, sales and marketing work aims to create value, and also produces some waste. For example, websites and brochures people don’t read, or proposals no one buys.

Unfortunately, the way sales managers have been taught fails to distinguish value from waste in an objective, measurable way. It doesn’t matter whether you are producing widgets or customers. To control, predict, and improve the work requires people to work in teams, and for those teams to have shared quality standards, specifications, and measurements.

Without such a framework, managers can’t help teeter-tottering between managing results, and managing activities.

Fortunately, prospects and customers typically follow a predictable path as they attempt to realize, prioritize, and solve their problems. You can identify those stages (the customer’s journey). Value is created in sales and marketing when the customer takes an action you want them to take. Everything you do which facilitates those actions creates value. Everything else creates waste.

This sets up natural, observable cause and effect relationships. It shines the light of reason on the murky, emotional, slippery world of sales and marketing. It provides a structure that simplifies and clarifies the typical anecdotes sales and marketing managers have to deal with.

The scientific mindset of process excellence provides the necessary foundations for this way of thinking:

  • Managers can lead their team to define the observable stages and qualities of customer behaviors that confirm value is being added. With practice and discussion, salespeople can learn to use these standards to observe and analyze their sales opportunities. (This is what manufacturers would call “standards,” or “specifications.”)
  • Likewise, managers and salespeople can define methods and tactics aimed at influencing specific customer behaviors. With practice and discussion (and an explicit method for improving, like PDSA), salespeople can compare their performance with others, and learn how to improve their skills. (This is what manufacturers would call “standard work.”)

Sales teams cannot rely on approximations, gut feel, and tribal knowledge. They cannot succeed with “injections” of best practices or software from outside the company. All such attempts create immune reactions, because they are attempts to bypass what employees think.

The key to succeeding with process excellence in sales is the principle of respect for people. Respect for your people enables you to engage them. First, you’ll need to understand their frustrations and concerns. You’ll need to adjust to the degree of specificity that is useful for them (this can vary a lot). Defining terms and identifying data helps identify and solve problems employees may have. Then, you can move on to engage them in identifying the most important of the customer’s problems as they travel along their journey. And, this is what causes sales funnels to flow faster.

  • A machine tool company set up a web page that helped their manufacturing engineering prospects provide some technical feeds and speeds information in return for a cost per part on two competitive machines compared to the firm’s radical new machine design. Within the first 30 days, three entirely new prospects from around the world completed the web page. Salespeople would never have found these individuals through their traditional cold-call prospecting efforts.
  • A water filtration company’s national account managers struggled with errors and service issues. They worked with the service team to create a hand-off package and train an inside salesperson focused primarily on national accounts. Errors declined 65%. Customer satisfaction increased, and time available for working new accounts increased 40%.

Improvements like the above cannot happen with sales training, CRM systems, or by pushing salespeople to work harder. Further, any attempts to purchase a sales process or import “best practices” from outside the company are actually disrespectful to sales teams. That’s because they bypass what the sales team thinks.

Next week, I’d like to describe a bit more about the management context that enables sales to improve.

In the meantime, please write in the comments section below about examples of bipolar management disorder you might have seen in your career?

I’ll respond to each of your comments and questions.

15 Aug 18:36

The Challenge of Hiring Staffing Professionals in a Competitive Market

by Kevin O'Brien

Tumisu / Pixabay

Are top recruiters the next purple squirrels? If the staffing industry continues to grow like it has over the last 30 consecutive quarters, the answer is yes. Everyone from big multinational firms to energetic startups competes for the same talent pool. There’s no secret stockpile of candidates out there.

How do you attract and retain staffing and recruiting professionals capable of growing your market share? From our experience with numerous staffing firms and insight from the ASA’s Staffing as a Career initiative, it’s by using the right combination of internal infrastructure and proactive strategies delivers the best results.

Bringing in the Right Blend of Talent

On a gut level, most companies gravitate toward experienced staffing industry professionals. Who doesn’t want a predictable resource? Robust networks, advanced recruiting lifecycle training, and low turnover rates make them a surefire ROI.

However, seasoned candidates in the current market are in short supply. Most will be passive candidates, a breed most of us know all too well these days. Attracting top performers out of their current roles requires smart leveraging of best-in-class sales compensation (a few of which staffing industry expert Tom Kosnik discusses here) and an in-depth understanding of your prospects’ goals – strategies you’re already using for client submittals.

Often, a good way to get future top performers without fighting for the alphas of the industry is to pursue staffing and recruiting talent with 2+ years of experience. Attrition has weeded out those who won’t make great staffing and recruiting professionals by this point. These talented professionals may need more guidance but the fundamentals are all there (in fact, even “average” sales performers bring great value).

On the other hand, a growing number of firms are experimenting with hiring staffing professionals who have the right attributes over the right experience. Raw talent can be trained to become sales and recruiting top performers. Staffing firms just need to make sure they are mining sources that foster the characteristics of successful IT staffing professionals.

The Right Skill program is one such source. This collaboration between the ASA, CareerBuilder, and Capella University uses the global job board’s repository of resumes to actively identify people who will make great sales reps and recruiters. Then, these junior people are trained through an online tool created by several ASA trainers and industry thought leaders. As a trusted source, staffing companies are now willing to pay a small fee for a trained but not experienced person.

There are even sources outside of the industry that consistently deliver strong potential:

  • Hotel and Hospitality Workers – These professionals are resilient and learn to resolve challenges fast (you would too if an irate customer was staring you down).
  • Retail Employees – Regular customer service interactions make them naturals for client and candidate interactions. The sales side of their experience prepares them for rejection and overcoming objections.
  • Call Center Agents – Their heavy phone interactions means they won’t be exhausted by frequent communication. Plus, they know how to address and influence pain points over the phone.

One industry that seems to stand out more than others is the rental car industry. It’s a historic funnel for strong staffing and recruiting talent. Many of their roles – especially their Rental Sales Agents – are performance based and run candidates through pretty rigorous sales training. Close that knowledge gap and they will thrive in the staffing industry.

Overall, it’s easy to see that demand leads staffing firms to get creative with how they find their internal talent. A sense of urgency inspires more organizations to seek out intermediary talent to fresh college grads. However, reaching prospects is inhibited unless firms have a far-reaching talent pipeline.

Building a Strong Pipeline Enterprise-Wide

Predictable sales growth depends on a robust talent pipeline. Even top performers have a limited capacity for the accounts they can land and the placements they can make. They’re only human. To ensure that they regularly get reinforcements, there needs to be constant and consistent pipelining and recruiting that attracts quality people into your organization.

One of the biggest hold ups appears to be that staffing firms are not institutionalizing hiring best practices organization-wide. The branch-centric model, where branch managers dictate their own hiring practices, makes for lopsided internal recruiting practices. The range of tasks on their plate is extensive. Managing P&L, overseeing delivery, leading the sales organization, and building the right recruiting infrastructure are all priorities. Internal hiring drops down on their to-do list.

Successful organizations prioritize pipelining (even when there isn’t an immediate need). Having a dedicated recruiting staff to be proactive about identifying talent, whether or not there are openings, improves abilities company-wide to acquire top performers. That way, branch managers can focus on day to day operations, concentrate on how to boost staffing sales revenue, and review candidates for internal roles as they’re received.

Even pursuing talent for multiple verticals is simplified this way. Recruiters need to be fishing in the right ponds and a standardized yet dynamic process keeps them finding the right talent regularly. That way your IT staffing or healthcare staffing divisions can control the caliber of candidates you see.

Some companies augment their efforts with 3rd party search teams to supplement, or in some cases act as, their dedicated internal recruiting staff. That way, they get a multi-layered approach that incorporates cultural and industry concerns as they proactively funnel prospects into their organizations.

Overall, having a clear internal recruitment strategy and making sure that there is executive and branch level buy-in keeps recruiting firms from going stagnant. A centralized strategy also ensures that brand presentation, one of the most crucial parts of hiring staffing professionals, is implemented evenly.

Packaging Your Search with the Right Marketing Strategy

Good recruiting is actually good marketing. A staffing firm that is unable to grab the attention of seasoned professionals or fresh talent will continue to not achieve their sales growth targets. That means every interaction from job descriptions and social media marketing to content marketing and even LinkedIn InMails need to be pitch perfect. Here are just a few you need to focus on:

Job Descriptions

There needs to be consistency across job descriptions. A centralized approach to hiring internal recruiting staff allows your team to review which types of posts elicit the most applications and which flop. Typically, actionable job descriptions (giving candidates 30, 60, and 90-day perspectives) attract candidates who’ll actually want the job. Using internal score cards as a guideline for content gives even better details about your roles to candidates.

Yet as with any good marketing, there’s a balance too. Stray from the strict formal to make it short, sweet, and sexy. Be clear about culture and infrastructure without getting bogged down in the nitty gritty. You want to attract the right talent and your delivery determines whether or not that objective is a success. We do find that a well-designed, mobile-friendly website and jobs page on your website encourages candidates to click.

Social Media Marketing

Social media in staffing and recruiting is a work horse for brand awareness. Yet clients and candidates aren’t your only targets. A good social media marketing strategy gets the attention of possible employees as well. Through her own experience searching for senior staffing and recruiting professionals, here’s Robin Mee’s insight:

“We don’t spend much time with the traditional job boards. LinkedIn, with its 467 million users, is the go-to resource for finding top talent. Last month, 28,000 people interacted with our brand through job ads and content that is relevant to our audience, widening our funnel in incredible ways. Without adding staff, our company has seen significant increases in revenue and profitability because of our marketing initiatives. At least 65% of our candidates come from LinkedIn outreach and 95% of those are passive.”

Content Marketing

Successful brands prove they have an expertise and something valuable to say. Content marketing is the vehicle for that message. Staffing firms that release their own content – regular blogs, eBooks, whitepapers – are putting their stamp on the market and showing they aren’t just parroting others. They are getting buyers interested in their knowledge and services. They’re even convincing potential employees to join them.

If staffing and recruiting talent see you are speaking with authority, they’re more likely to see your firm as their vessel for recognition and success. Share your own content on your social media accounts and all of that traffic is going straight to you. It’s a big win.

It’s when all of these aspects of your marketing strategy are working together that you get the best bang for your buck. Strategically spending your recruiting dollar makes your brand more visible. Greater visibility boosts your trust index with not only clients and candidates but potential employees. Once they trust your brand as an expert and a place for opportunities, many of the barriers to hiring staffing professionals will just naturally erode.

This post was written in collaboration with Robin Mee

15 Aug 18:36

23 Elevator Pitch Examples to Inspire Your Own [+Templates & Expert Tips]

by afrost@hubspot.com (Aja Frost)

Whether you're introducing yourself at a networking event, telling new colleagues about your business, or pitching to another professional — you want to capture attention and get it fast. In situations like these, you need a short and easy-to-grasp explanation of your company and its products, like an elevator pitch.

In this post, we'll discuss what an elevator pitch is, review some helpful examples, see some elevator pitch templates you can reference, go over some elevator pitch best practices, and cover some key mistakes you need to avoid when delivering one of these speeches.

Let's dive in.

→ Download Now: 8 Elevator Pitch Templates

Table of Contents

An elevator pitch is never an opportunity to close a deal. It‘s an opportunity to close more of your prospect’s attention and time. It's a quick introduction to you, your company, and how you can help your prospect.

Elevator Speech Example

Hi, I‘m an account manager with Vacation Locator. We help travelers across the world plan their perfect holiday based on their interests, budget, and location preferences. With travel experts assigned to each account, we find the best deals and most unique experiences for each client, so they can enjoy their vacation, instead of stressing out about planning it. On average, we’re able to save travelers up to 30% on expenses such as hotel and airfare.

When to use an elevator pitch?

You can pull your elevator pitch out at functions like networking events or conferences, over interactions like warm calls, and even in job interviews or at career fairs. Keep your elevator pitch goal-oriented — for instance, "I help companies like yours increase production by up to 30% without additional cost."— and always end with a business card or request to connect on LinkedIn.

If you‘re curious about what an elevator pitch should look like, or simply ready to jumpstart the pitch creation process, download the templates below. We’ve compiled several types of templates — from sales pitches to funding requests.

No matter which type of pitch you‘re delivering, keeping things concise is key. You don’t want to waste your prospect‘s, investor’s, or fellow professional‘s time. With that in mind, let’s take a look at how much time should you spend on an elevator pitch?

You should have an effective elevator pitch prepared before you need it since you have such a short window to deliver it. Your pitch needs purpose, flow, and a hook to reel in attention if you want to get the kind of mileage you need out of it in 30-ish seconds.

Let's take a closer look at how to put one of these pitches together.

How to Write an Elevator Pitch

1. Use elevator pitch templates.

8 elevator pitch templates

Download Free E-Pitch Templates

Use these templates to help structure pitches for three key audiences: prospects, investors, and potential network connection — making the elevator pitch creation process easier, freeing you up to focus on selling, crushing quota, and living your best life.

Let's dive into the ins and outs of fleshing out an elevator pitch of your own.

2. Introduce yourself.

The value of a personal introduction in an elevator pitch is multifaceted. For one, it gives your prospect some pretty mission-critical context — you won‘t get too much mileage out of an elevator pitch if they have no idea who you are or who you’re with.

Second, it can make the whole experience a bit more approachable. You don't want things to be too rigid or imposing when you pitch — a friendly introduction helps set the stage for a more natural engagement.

Bear in mind — you need to know what your prospect needs to know. What I mean is that you have to be mindful of how much information you‘re sharing as part of your introduction. You don’t want to get lost, ramble, and share more information than your prospect needs to know. Get it?

Effective elevator pitches are delivered in a tight window — you don‘t want to waste time rattling off details like how long you’ve worked at your company, what job you had before, or how much you like working for your employer.

Stick to the essentials, be friendly, and get on with the pitch.

3. State your company's mission.

Want me to let you in on some next-level, mind-blowing insight? Ready? Here we go — you need to know what your business does if you're going to pitch it effectively. Revolutionary stuff, right?

Seriously though, you want to include some insight about your business — and a lot of the time, that means briefly speaking to its mission and goals. Including a section where you give a thoughtfully tailored reference to your company identity can give a prospect valuable context and develop a little trust on a dime.

You don‘t have to give a comprehensive rundown of every project you’re working on or fondly reminisce about the team retreat where you picked up trash on the local beach. It can be as simple as something like, “I'm a sales rep at Better Than the Rest Cable. We help hotels across the U.S. pair with the perfect cable provider and plan for their region and needs.”

That description is both succinct and sufficient. It covers the necessary bases without getting too deep into the weeds. If you were to be cut off after these two sentences, the prospect would still know exactly who you are and what your company does. You know — the stuff your prospect needs to know.

4. Explain the company value proposition.

This might be the most important base to cover. A prospect isn‘t going to be interested in a solution that they can’t see the value in, so naturally, you need to be able to articulate a compelling value proposition in your pitch.

Unless you're at the forefront of some sort of technological revolution, your product or service exists in a competitive landscape — so your prospect is bound to have some options. Why should they choose you?

You need to provide a sentence or two that covers why your product or service is worth it — why your current customers are so happy with you. Here's what that could look like:

“I'm a sales rep at Better Than the Rest Cable. We help hotels across the U.S. pair with the perfect cable provider and plan for their region and needs. With regional experts assigned to each account, we help hotels identify the most cost-effective and guest-delighting cable plan for them.”

In one sentence, you‘ve told the prospect what sets you apart and how you can bring them value. You’ve likely piqued their interest, but how can you really grab their attention? Keep reading.

5. Grab their attention with a hook.

You‘ve spent the pitch up to this point lining them up, now knock them down. Give them the bit that’s going to prompt that second conversation — hit them with the hook.

That can come in the form of an enthralling story about a customer, some exhilarating information about your company's founders, a fascinating statistic about your offering, or something else that's neat and engaging to round things out and keep them interested.

Let‘s finish up the pitch we’ve been running with with an attention-grabbing statistic.

“I‘m a sales rep at Better Than the Rest Cable. We help hotels across the U.S. pair with the perfect cable provider and plan for their region and needs. With regional experts assigned to each account, we help hotels identify the most cost-effective and guest-delighting cable plan for them. On average, we’re able to save hotels up to 25% on their annual cable bills.”

6. Make sure your pitch is more conversational and less “sales-y.”

According to Patrick Beltran, Marketing Director at Ardoz Digital, you want to "[a]void sounding too sales-y. In my experience, people often shy away from elevator pitches that feel like a typical sales pitch. Your elevator pitch should come across more like a casual chat than a sales pitch. The aim is to spark interest, making the listener curious to learn more, not to seal the deal immediately.

"To make your pitch sound conversational, use a relaxed tone and steer clear of jargon. For instance, rather than saying ‘We offer cutting-edge solutions,’ say ‘We provide innovative solutions.’

"And instead of aggressively promoting our brand, we suggest ‘We’re looking to work with companies to address some of their marketing challenges. Perhaps you’d be interested in exploring this opportunity?’"

7. Keep it simple and focused.

Gauri Manglik, CEO and Cofounder of Instrumentl, says, "The most important tip I can offer for creating and delivering an effective elevator pitch is to keep it simple and focused. Have one clear message or key insight you want to convey and structure your pitch around that.

For example, if you have a new product, focus on articulating the core problem it solves and how it uniquely solves that problem. Say something like, ‘We’ve developed a new tool that helps sales teams reduce the time spent on administrative tasks by over 50% each week. By streamlining CRM data entry and reporting processes through an intuitive mobile interface, account managers can spend less time pushing paper and more time building key relationships.’

A simple, focused message like this, with one relevant example or proof point to bring it to life, is all you need for an initial elevator pitch. Resist the urge to cram in too many details or try to explain everything your business or product does.

You have 30 seconds; one clear message is enough to spark interest for follow-up. With practice, a simple pitch can become a compelling story that fuels a meaningful first conversation. Keep it short — make it count."

8. Read and edit the pitch.

Once you have everything written out, read it aloud to make sure it sounds natural. Overly rigid, borderline-robotic pitches are rarely compelling. If it seems too stiff and formal, go back to the drawing board — at least a little.

Ideally, this pitch will be a prelude to a professional conversation — so striking a balance between professional and conversational with your pitch is in your best interest.

Elevator Pitch Templates

Now that you know how to write an elevator pitch, download HubSpot's eight free elevator pitch templates to put your learnings into action. These templates can be used to make a sale, start networking, or jumpstart a deal for business capital.

Featured Resource: 8 Free Elevator Pitch Templates

8 elevator pitch templates to help you develop and deliver great elevator pitchesDownload Free E-Pitch Templates

Our templates follow established best practices for elevator pitches. Each one includes:

  • A personal greeting: Start every pitch by establishing a human connection and making your prospect feel seen and heard.
  • A statement of your company's mission: Your mission can be blended with your value proposition and vice versa. But this piece of information is essential to get your prospect's buy-in, quickly.
  • A hook to get your audience's attention: The hook can be as simple as a probing question or a highly personalized statement that‘s been tailored to your prospect’s needs. Either way, the hook will often seal the deal.
  • A real example: See the template in action by reading a filled-out example, allowing you to visualize what your pitch may look like as you refine and edit it.

Using these templates allows you to save precious time and focus on the essence of the pitch instead of minute details, such as how to start it off or how to organize it. Your prospect's time is valuable, and so is yours.

30-Second Elevator Pitch Examples

If you're looking for some inspiration, look no further. The following elevator pitch examples illustrate different ways to describe what you can offer in 30 seconds or less.

1. An Attention-Grabbing Question

Attention-grabbing question elevator pitch

Has your boss ever asked you to “whip up a quick report before the end of the day?” You say yes with a sinking heart — because you know it'll be the opposite of quick. The founders of my company, AnswerASAP, constantly dealt with this problem in their roles as marketing executives. So they created a tool that puts all your data in one place and creates unique reports within 30 seconds or less.

This elevator pitch is effective because:

This pitch works on a few key levels: Right off the bat, it has a straightforward but compelling hook with that leading question — it's tailored to get your prospect to place themselves in a specific scenario.

It‘s also framed with language that strikes a balance between engaging and accessible — admittedly, it might be a bit folksy for some sales professionals’ tastes (the “sinking heart” piece could read as a little too melodramatic for some, but I like it), but it's still attention-grabbing.

It's also relatable and rooted in empathy. It calls out an “Oh geez, all of us in the industry have been there, am I right or am I right?” situation without being too hokey or heavy-handed — speaking to a key pain point that's general enough to cast a wide net but specific enough to cover a base the target audience deals with consistently.

It also doesn‘t get lost in covering technical specs or being imposingly jargon-y. It’s simple, straightforward, thoughtfully tailored, and effective.

2. The Credibility Boost

As an account executive for AnswerASAP, I talk to hundreds of marketers per month. And 99% of them hate creating reports. It‘s time-consuming, it’s tedious, and it‘s usually not your highest priority. That’s where our tool comes in — it pulls from all of your data to create any report you want in less than the time it takes to pour a cup of coffee.

This elevator pitch is effective because:

This one‘s big selling point is how it demonstrates authority. It leads off with the speaker calling out their clout, and sometimes, your pitch can benefit from a little flexing. This isn’t a time to be all "aw shucks-y" and modest — and rolling with this kind of pitch is one of the better ways to avoid that.

And like the previous one, it speaks to a “common but specific” pain point for the prospect on the other side of the pitch, covering an issue that many (if not most) marketers deal with consistently — and the “look at how many of your peers I talk to every month” element supports that.

And finally, it ends with an accessible but vivid metaphor about how efficient the resource is. I‘ll go out on a limb and assume that most prospects have poured a cup of coffee in their lives. It’s a frame of reference that's equal parts relatable and engaging — in short, it works.

3. The Surprise Ending

You want to know how many leads from your webinar campaign became customers versus leads from your trade show booth. But only customers who bought two products — and weren't already in your database.

How long would it take you to create that report?

If you had AnswerASAP, a data and reporting tool, you'd already know. It creates reports in a matter of seconds.

This elevator pitch is effective because:

Holy heck! My goodness! What a twist! Bet you didn't see that ending coming — and neither will your prospects!

Okay, that might be overkill, but still, this kind of pitch works — for a few reasons. For one, it starts with a relatable approach. It runs through a “common but specific” scenario that businesses in the prospect‘s industry likely deal with. That shows that you’re familiar with a prospect's space, giving you some instant credibility.

From there, it offers an engaging, cheeky way to plug your solution. You raise a pressing pain point and immediately position your offering as the best way to solve it. It's slick, creative, and fun — taken together, those elements give you some serious staying power.

4. An Outlandish Stat

outlandish stat elevator pitch

Your marketing team members will each spend approximately 8,730 minutes of their work year putting together reports. Across your teams and departments, how much money can you save if you took that chore off their to-do lists with AnswerASAP, the reporting tool that automatically pulls your data into an easy-to-read (and send) dashboard? We‘ve saved companies thousands of dollars per year, and they’re operating more efficiently than ever.

This elevator pitch is effective because:

Geez Louise! If you thought the last one was shocking, just wait until your prospects hear this one! Really though, citing outlandish numbers is one of the better ways to cultivate fact-based urgency — a real and justified gravity to your pitch.

It gives them a clear-cut sense of the price of inaction and positions your solution as the best way to avoid it. This might sound obvious, but pain points aren‘t actually pain points if you can’t convey that they're actually painful — that‘s kind of a mouthful, but it’s the best way I can put it. This kind of pitch is one of the more straightforward, interesting ways to get there.

5. The Story

The founders of my company were originally marketers. The worst part of their day, by far, was … Want to take a guess? No, it wasn‘t arguing with Sales. They detested making reports. I don’t blame them. You know what a pain in the neck it is. That's why they created AnswerASAP. You can create any report you want in a matter of seconds.

This elevator pitch is effective because:

Want to hear a story? This one time, cognitive psychologist Jerome Bruner theorized that people are 22 times more likely to remember a fact when it's presented as part of a story — he then went on to 28th most cited psychologist of the 20th century and lived to 100. The end.

You‘re probably wondering why I just shared that wild emotional roller coaster of a narrative. Well, reader who totally doesn’t think I‘m reaching with this description, it’s because the elevator pitch above it tells a story, too — and that ensures that virtually any prospect who hears something similar is going to remember what you have to say.

6. A Customer Story

Siena Rosen, a marketer at Dunder Mifflin, used to spend 30 minutes per day manually creating reports. Now that she uses AnswerASAP, that‘s gone down to four minutes. She’s making twice as many reports in less time. Our tool helps marketers like Siena answer any question on their mind (or their boss‘s) nearly instantly. If you’re curious, I can explain more.

This elevator pitch is effective because:

Remember that one time, way back when, when I talked about how people are 22 times more likely to remember a fact when it's presented as part of a story? The same principle applies here.

Telling a story where you reference a customer can make for a compelling narrative thread to an elevator pitch — along with some solid social proof to give you some immediate clout and demonstrated value.

7. The Reality Check

reality check elevator pitch

Every day, the average marketer spends half an hour putting together reports. Most of the time, these reports are barely glanced at — or worse, ignored altogether. AnswerASAP, which stores all of your data from every tool your business uses, is a game-changer here. Just type what report you want: For example, “A bar chart of revenue from every lead source in the past month.” You'll get your report in 30 seconds.

This elevator pitch is effective because:

I touched on it earlier, but revealing the price of inaction is often the best way to cultivate urgency in an elevator pitch — striking a chord by touching on a pain point … and again, a pain point isn‘t particularly valuable if it isn’t, well, painful.

This brand of elevator pitch leans into that trend. It walks your prospect through an engaging narrative where they're posed with a common problem and confronted with the all-too-common consequences of not solving it. That makes for some killer elevator pitch material.

8. The Joke

How many marketers does it take to do monthly reporting? None (if they've automated the process with AnswerASAP). Each employee that uses this tool saves 30 minutes per day on average, which is time they can spend on marketing tasks more worthy of their time such as improving performance on campaigns and increasing ROI across the board.

This elevator pitch is effective because:

This one can be tricky — it kind of hinges upon how funny your joke is, so leverage it at your own risk. That being said, if you can make your prospect chuckle, you have a pretty engaging elevator pitch on your hands.

It can be an instantly relatable, disarming way to demonstrate your familiarity with your prospect‘s industry — you can’t riff about the ins and outs of your prospect's industry without a somewhat intimate understanding of what they deal with.

9. The Emotional Appeal

When I started my career in marketing, I thought I would be making a difference for my organization right away, but as the junior member of the team, all the reporting and administrative tasks were pushed onto me. I was spending so much time creating reports for key stakeholders that could‘ve been diverted to more important revenue-generating activities. If you’re not using AnswerASAP, you‘re spending too much of the organization’s time, money, and talent on something that can be generated by our tool on-demand in 30 seconds.

This elevator pitch is effective because:

Relatability has been a pretty consistent thread through this list up to this point — and this one leans on it the most. Emotional appeals can be tough to navigate, but when done right, they make for some of the most resonant, common-ground-establishing pitches possible.

Playing on a prospect's emotions is one of the better ways to frame pain points as particularly pressing and create urgency in a 30-second window. This pitch also allows for a hard-hitting, “mic drop,” “moral of the story” conclusion — if you can stick the landing with one of those, you can really make an impression.

10. The One-Liner

one-liner elevator pitch

AnswerASAP saves marketers time by eliminating the tediousness of data gathering and formatting to create beautiful marketing reports in less than 30 seconds.

This elevator pitch is effective because:

This one strips your pitch back to the bare necessities. No flash, no frills — just your core message. Admittedly, this is one of the riskier options you can leverage. You're foregoing most of the 30 seconds you generally have to deliver a compelling but concise elevator pitch.

That said, if you feel like you can get an effective, resonant message across in a sentence or two, this one might be the one for you. Sometimes, trimming the fat is the way to go — it's a judgment call, but if you really think this kind of brevity will register with your prospect, you can roll with it.

11. The Mutual Connection

As I understand it, we have a mutual connection — Zachary Koch. He's actually a customer of ours. His company was able to cut its software development lifecycle in half by leveraging our solution. You two are industry partners of a similar scale, so you would likely see similar results. Would you like to hear more about what we did for him and could do for you?

This elevator pitch is effective because:

According to HubSpot's 2024 State of Sales report, referrals from existing customers generate the highest quality leads — a trend that points to how prospects generally trust other prospects more than the businesses that sell to them — so if your solution has worked for someone in a prospect's network, you should consider referencing that connection.

Even the most casual of name drops can give your elevator pitch some invaluable credibility — backing what you‘re saying with some social proof that’s especially close to home goes a long way.

12. The Advisor

In working with other budding B2B SaaS companies, we've found that one of the key issues they struggle with is content marketing. This past year we helped a number of your industry peers to create, publish, and promote blog content to support their inbound marketing efforts, resulting in an average 20% increase in leads generated. Would you like to hear more?

This elevator pitch is effective because:

This pitch gives you the space to demonstrate familiarity with a prospect's work and position yourself as a valuable, consultative resource whose specific insight is specifically positioned to help them … specifically.

It also balances actionable insight with hard results — which is more or less the best possible combination you can offer when trying to hook and build some quick-hit credibility with a prospect.

13. The Networker

Hi, it‘s nice to meet you! I’m Nathan with AnswerASAP. We've been able to help our clients cut down the time they spend creating reports from 30 minutes to 30 seconds, giving them more time to focus on revenue-generating work. Would you like to know more?

This elevator pitch is effective because:

I feel like I‘m saying this a lot, but I’ll say it again — you want to be conversational, approachable, and relatable when conducting an elevator pitch. This example checks those boxes. It's unimposing without sacrificing practicality and professionalism.

14. The Salesperson

Let me ask you something: do you actually enjoy manually creating reports? Neither do we. In fact, we at AnswerASAP hate it so much that we‘ve created an automated reporting tool that keeps all of your data in one place, allowing you to create customized reports in 30 seconds or less. We know you’re a growing company that needs a quick and easy way to create reports without taking away time from high-priority tasks, and AnswerASAP can help you with that. Is this something you'd like to learn more about?

This elevator pitch is effective because:

An elevator pitch like this one is effective because it immediately calls out a common pain point and positions your offering as the best possible solution. It also covers some key benefits and poses a call to action at the end.

15. Business Owner to Business Owner

I‘m obsessed with your products at ABC Inc. and I’m so inspired by the work that you do. However, I'm going to be honest, I noticed some major opportunities to improve your reporting processes and overall efficiency. Have you ever thought about switching to an automated reporting system? It could help lower your time spent creating reports down to just a few seconds.

This elevator pitch is effective because:

You know what (almost) everyone loves? A little tasteful flattery. You know what this one is structured around? Exactly that. It leads off with a thoughtful compliment — one that‘s supported by some insight that speaks to legitimate knowledge about the prospect’s business.

Elevator Pitches From Real Sales Leaders

1. "Streamline web project management with Webvizio."

Dan Ponomarenko, CEO of Webvizio, offered this pitch:

“At Webvizio, we streamline web project management for digital teams, making collaboration seamless. Our platform allows you to visualize changes, communicate in real time, and manage feedback efficiently — all in one place. We eliminate the clutter of back-and-forth emails, so you can focus on what you love: creating. Interested in simplifying your project processes and enhancing team productivity?”

2. "Deliver a clear tech talent solution with EchoGlobal Tech."

Lou Reverchuk, Co-Founder and CEO of EchoGlobal Tech, offered this pitch:

“Hello, I‘m Lou, representing EchoGlobal Tech, where we bridge the gap between innovative tech projects and top remote software developers. At EchoGlobal, we understand that the right talent makes all the difference. That’s why we guarantee no AI matchmaking and no juniors pretending to be senior devs. Always quality over quantity with us. Imagine having a dedicated expert who truly understands your project‘s vision and transforms it into reality. Let’s set up a time to discuss your hiring needs.”

3. "Simplify the insurance buying experience with Dundas Life"

Gregory Rozdeba, CEO of Dundas Life, offered this pitch:

“Imagine buying life insurance the way you shop online — quick, easy, and transparent. At Dundas Life, we streamline the complex process of finding the right insurance, making it accessible at your fingertips. With us, you‘re not just a policy number; you’re in control, informed, and secure. Let’s make insurance straightforward together.”

4. "Engage with real estate investment expertise with EZ Sell Homebuyers."

Mike Wall, CEO of EZ Sell Homebuyers, offered this pitch:

“Looking to maximize your real estate investment? With over two decades of experience and a portfolio of over 30 properties, I provide tailored advice that turns real estate into real results. Let’s discuss how I can help you achieve your property investment goals today.”

5. "Enhance your online visibility with CodeDesign."

Bruno Gavino, Founder and CEO of CodeDesign, offered this pitch:

“Hi, I’m Bruno from CodeDesign. We often see companies struggle to gain visibility in the digital space, losing potential revenue to competitors who dominate online. Our agency specializes in leveraging advanced data analytics and custom digital strategies to enhance your online presence, driving more traffic and increasing sales. Imagine what it would be like to see your business outperform competitors by simply optimizing your digital marketing. Let’s chat about how we can make that happen for you.”

6. "Illuminate spaces with quality lighting with Festoon House."

Matt Little, Director at Festoon House, offered this pitch:

“Imagine transforming your space with lighting that‘s not only beautiful but also built to last. At Festoon House, we’re dedicated to crafting premium lighting solutions that elevate your style, enhance your ambiance, and stand the test of time. From modern chandeliers to industrial-chic fixtures, our products are designed to inspire and impress. Join the Festoon House family and let's brighten up your world together — one light at a time!”

7. "Solve food waste with RedBat.Agency."

Gert Kulla, CEO of RedBat.Agency, offered this pitch:

“We're tackling the issue of food waste in restaurants. Our app allows diners to buy surplus food at a discount while helping venues reduce waste and generate extra revenue. This creates a win-win for businesses and customers looking to save money and curb food waste.”

8. "Elevate travel with JetLevel Aviation."

Fahd Khan, Director of Marketing and Technology at JetLevel Aviation, offered this pitch:

“At JetLevel Aviation, we provide top-tier private jet charter services, ensuring fast, flexible, and seamless travel for high-profile clients. Unlike traditional charter companies, our bespoke solutions and access to a wide range of luxury jets guarantee that your travel experience is not just efficient but also tailored to your specific preferences and schedules. Let us elevate your travel experience to the next level.”

Elevator Speech Best Practices

1. Keep it brief.

The purpose of an elevator speech is to be as brief as possible while capturing a prospect‘s attention. Try to stay under 60 seconds — including your introduction. Even if you’re delivering your elevator speech during a formal presentation, where you have time to elaborate if needed, keep the bulk of your pitch under sixty seconds.

If you don‘t, you won’t be able to use your pitch when you're chatting with prospects in situations with tighter time constraints — such as a tradeshow or a chance meeting.

2. Practice multiple times beforehand.

You may have written the most incredible elevator speech for your product, but if you hamper the delivery by misremembering or even forgetting parts of your pitch, it won't be an effective tool. Be sure to practice by yourself, with your manager, and with your colleagues.

The goal isn't just to memorize it, but to practice your tone, pace, and overall delivery.

3. Come prepared with additional materials.

When you‘re delivering your elevator pitch, be prepared to provide your prospect with what they need to continue the conversation. Whether that’s a business card, a brochure, or a short demo, carry all that you might need with you.

The elevator speech is your opportunity to begin a deal on the right foot and speed up the nurturing process. Typically, you might take weeks emailing a prospect before they're ready to schedule a meeting with you, but an elevator pitch speeds that work. You want to have the materials you need to keep the conversation going.

4. Be positive and enthusiastic.

It‘s essential to show your personality during your elevator pitch, but whether you’re a quiet, calm introvert or a charming, excitable extrovert, you should still convey positivity and enthusiasm.

You can use your body language and expression to keep things positive, even if your tone is quiet and calm. You might highlight the amazing benefits your prospect will enjoy if they sign up, or tell a positive story from one of your previous clients.

Most importantly, you should make it obvious that you want to help your prospect more than anything — which will make you sound positive by default.

5. Vary the tone of your voice.

As you deliver your pitch, vary your tone and modulation to keep your listener engaged. This will help you emphasize the most important parts of your speech — such as the benefits — while keeping your prospect‘s attention. The pitch may be short, but you’ll be surprised at how easily people can tune out based on your tone alone. We don‘t want to risk it! Especially if it’s a prospect you've never spoken with.

What Not to Do in an Elevator Pitch

1. Don't ramble.

I‘ve been a rep at Sales-R-Us for five years now. They’re the best company I‘ve ever worked for. I’ve loved my time there. I started as a BDR and have worked my way up to a senior position. I‘ve never looked back. I also love the services we sell. I can’t wait to tell you about them. Sales-R-Us help companies become more efficient with their sales through training, evaluation, and leadership management — and that‘s just to name a few. We have a unique approach that’s been honed by lots of sales experts over the years, and I‘ve seen our solution really help a lot of companies and teams. I’ve had many clients whose businesses have been saved because of our genius solution. I know we can do the same for you. Would you be interested in learning more?

This elevator pitch is not effective because:

  • It's way too long.
  • The rep spends way too much time talking about themself.
  • It never gets specific or actionable.
  • It never provides actual examples or attention-grabbing facts.

2. Don't use too much jargon.

At Stratosphere Solutions, our OS-level virtualization delivers software in containers, all of which share the system of a lone operating system kernel. These containers are isolated but can communicate with one another through well-defined channels. Ultimately, this lets you use fewer resources than traditional virtual machines.

This elevator pitch is not effective because:

  • It's inaccessible to someone without relevant technical knowledge.
  • It features too much jargon.
  • It tries to condense an extremely complicated topic into 30 seconds.
  • Its value proposition isn't clear-cut.

3. Don‘t insert your prospect’s personal information.

I visited your Instagram and noticed that you have a pitbull. I have a pitbull, too! I bet he sometimes distracts you when you work from home, which is the absolute pits when you‘re trying to put together a report for your boss. Your dog — what’s his name? — may be asking for your attention, but I assure you you can still create a report as easy as 1-2-3 with AnswerASAP. While petting your pupperino.

This elevator pitch is not effective because:

  • It sacrifices the hook in favor of creating a “personal connection.”
  • It's too familiar with the prospect to the point of discomfort.
  • It makes assumptions about the prospect's work-from-home tendencies.
  • It uses informal slang (“the absolute pits,” “pupperino”) for unnecessary humor.

4. Don‘t under-emphasize the problem you’re solving.

It's possible that you may run into issues when putting reports together for your boss. For instance, things may go awry every once in a while, such as disappearing data or disagreeing sources. With AnswerASAP, you can lay those worries to rest. We have a few features that will help you with those issues if you ever run into them.

This elevator pitch is not effective because:

  • It treats a customer problem as a possibility and not an urgent reality.
  • It‘s vague (“things may go awry”) and doesn’t emphasize how those issues can hurt the prospect.
  • It doesn‘t specify the product features that will solve the prospect’s challenges.
  • Because it never goes into detail, it shows little research and care.

Remember, an elevator pitch should only come at someone else‘s prompting. If you’re spontaneously reciting it to random people, you're not doing yourself any favors. But if they ask, you want to be prepared with an interesting, well-crafted pitch.

Reel in Clients with an Effective Elevator Pitch

While a short speech may seem insignificant, those first conversations can hold some weight. With a well-crafted pitch, you can turn a single conversation with a prospect into a long-lasting customer, or even into a business partner. We hope you found these examples helpful and are inspired to craft your own effective elevator pitch.

Editor's note: This post was originally published in August 2019 and has been updated for comprehensiveness.

elevator pitch prompt

15 Aug 18:36

How Inside Sales Enablement Can Help Increase Revenues

by kniemisto

Are you tired of the ups and downs of sales? You likely want to be able to forecast future revenues predictably, but sometimes have a hard time getting a handle on what’s driving success and failure.

No doubt, it’s frustrating.

Sales leaders’ lack of clarity around what drives sales performance is partially due to a large number of variables, both in their business and in the market, that affect conversion rates. How do you gain more control of them?

That’s what sales enablement is all about.

By providing the training, coaching, processes, content, and tools sales people need to do their jobs, sales enablement makes it easier for them to close more deals. It also makes it simpler to foresee sales results. Sales enablement takes away all the constraints to success, creating a predictable process, and empowering reps to do what they do best—sell. So whether you have a team dedicated to sales enablement or it’s a tight partnership between sales and marketing, you stand to gain by enabling your sales team.

Here are five essential building blocks of inside sales enablement that can put your team on track to make or exceed their quotas.

1. Training—Knowledge Transfer

Sales training is foundational for providing reps with the skills and confidence they need to do their jobs. Your reps must have a solid understanding of the market, your customer, and product knowledge as well as knowledge of sales best practices.

Fortunately, because inside sales people are generally centrally located, you don’t have to fly them in from all corners of the country or globe to attend the training function. That means you can set up a training program that delivers information in bite-sized chunks. To maximize your impact, serve lessons one at a time and reinforce as necessary, making it easier for your salespeople to digest what they learn.

Today, online learning-management systems provide course builders that simplify e-learning program set up and enable you to present information that’s visually appealing. Such solutions make it easier to scale your inside sales team as necessary while also ensuring that everyone receives the same training.

2. Coaching—Knowledge Enhancement

Just providing an inside salesperson with the knowledge they need to do their job is not enough to help them to maximize their performance. Yes, practice will help, but to accelerate their learning curve, they need tips and tricks from an expert.

When you coach, you provide ongoing feedback to your reps individually. For example, perhaps you’ve listened to some of the calls and have some advice based on what you’ve heard. Alternatively, you might just stop by and ask what challenges a rep is facing and how you can help.

The best way to coach is to deliver it frequently, once or more a week, but just a small dose at a time. For instance, you might chat with a salesperson for five minutes to offer a suggestion on how they could have overcome an objection on a call they just completed. Because the information is relevant to an experience that’s fresh in their mind, the information is more likely to stick with the rep.

Another learning opportunity is to have reps listen to their own calls. When they’re not actively involved in the call, they can reflect and determine what they could have done better. The bonus is that it doesn’t take up any of the manager’s time.

3. A Proven Sales Process

Sales should not be a hit-or-miss activity. Take the time to design, use, and optimize a marketing and sales process that gives your reps the opportunity for peak performance. A sales process provides a map from the first contact with a prospect to when you close the sale. It should lay out how you’re going to generate leads, qualify them, convince them how you can help, overcome objections, and close the sale.

When you first develop a process, it likely won’t be the ideal one; however, you have to start somewhere.

The magic for perfecting your sales process is to use marketing automation and a customer relationship management solution to track, measure, and optimize your process so it delivers the best results.

4. Use Tools

Technology is a powerful enabler for inside sales, which can help you maximize your team’s results. Here are some tools, or solutions you may want to consider:

  • Marketing Automation to orchestrate, track, and optimize campaigns that support sales
  • Market Intelligence Software, which provides information on markets and companies, helping reps to connect with the right people
  • Business Directories that give details on businesses by size, industry, and geographic segments.
  • Virtual Conferencing to connect and communicate with prospects around the globe and share product demonstrations
  • Automatic Dialing to sequence calls, ensure frequent follow-ups and relieve reps from the busy work of dialing
  • Customer Relationship Management to manage customer data and record reps’ interactions with them
  • Online Learning Management to, as mentioned previously, provide a customized and scalable e-learning solution

All of these tools empower reps to spend more of their time engaging with prospects and moving them through the buying cycle, more professionally and more quickly.

5. Content that Answers Buying Questions

Your salespeople should not have to do all the communicating themselves. In many cases, it’s more efficient and effective to have content at their fingertips that answers the questions buyers ask as they move through the buying cycle. This content includes information that helps prospects to solve a problem and to build a business case internally.

Formats for content that reps can send to customers include ebooks, white papers, case studies, blog posts, videos, webinars, data sheets, infographics and more.

Also, salespeople should have access to information that they can use in their conversations and direct communications. These can comprise of:

  • Talking points for structuring phone conversations
  • Statistics that add credibility
  • Answers to frequently asked questions
  • At-a-glance competitor comparisons
  • Guidelines on how to overcome objections
  • Customizable sales email templates for personal outreach

As you can see, there are many aspects to enabling an inside sales team to produce sales predictably day after day. Don’t expect to be able to conquer them all at once. Start by developing your priorities which should include a formal training program, coaching guidelines, and sales process that you can shape over time. Then empower your reps with tools that make them smarter, and more efficient and effective. Finally, give them the content they need to answer buyers’ questions and reinforce your message.

I’d love to hear about how you’re enabling your sales team. Be sure to comment below!

The post How Inside Sales Enablement Can Help Increase Revenues appeared first on Marketo Marketing Blog - Best Practices and Thought Leadership.

15 Aug 18:36

Reputation Management: Why Reviews Are King

by Andrew Gazdecki

reputation management

Reputation management. You might be imagining a celebrity who needs to do damage control after sharing something inappropriate during an interview with TMZ. In reality, reputation management is crucial for any business, big or small. Even a company who doesn’t have a dedicated Reputation Manager is – or should be – engaging in reputation maintenance and amelioration on a daily basis.

So, what does reputation management for companies look like? In a nutshell, it means influencing and controlling a company’s reputation (shocker, right?). However, with the growth of the internet and social media, the notion of reputation management has transformed into online reputation management. The latter makes search results a core part of a company’s reputation, meaning you control what shows up when someone looks you up online.

An important piece of the online reputation management puzzle is online reviews. Online reviews are crucial to any business that wants to keep control of their online reputation. According to The Online Department, “Online reviews have created a new form of marketing and communication that bridges the gap between simple word-of-mouth and a viral form of feedback that can move virtual mountains for a business.” The importance of online reviews for businesses is truly mind boggling.

Why are reviews so important?

When it comes to word of mouth, online reviews have taken the spotlight. They are now the ultimate “word of mouth endorsement.” The stats speak for themselves:

Before we get into the importance of positive reviews, we should discuss why it is at all important to have reviews. In other words, what are the consequences of having no reviews? You might think that no reviews is better than bad reviews, but this is not always the case. Without reviews, people doing research on your company are lacking the evidence that you are a real brand that they can trust. Without a number of online reviews to your name, you are missing out on new business.

Imagine this: You own a restaurant. Someone is visiting the area and looking for a place to eat. They use their smartphone to determine which restaurants are available to them. The search results show yours and one other establishment on the same street. Your restaurant does not have a single review on Yelp, Google, Facebook or any other platform. The other restaurant has several 4 or 5-star reviews. In that moment, it does not matter that your restaurant has tastier food or better service, the customer will pick your competitor. Without reviews, your business lacks credibility and looks questionable. Prospective customers will wonder why there aren’t any reviews, thinking “Is this business not popular? Does no one know about it? Is it a bad restaurant?” Every time a potential customer comes across your business online – and 90% of consumers read online reviews before visiting a business – you might be losing them to the competition.

online reviews

While it’s important to have reviews in general, the impact positive reviews have on your business is astounding. Here’s the impact online reviews can have:

  1. Increase Sales

This is what it comes down to: online reviews will lead to increased profit. Reviews give customers the information that they need to make the decision to purchase a product or service from a business. Today’s consumer is highly informed, conducting their own in depth research before buying anything. Reviews are an important part of this research and can be the tipping point in decisions where there is little-perceived product differentiation. Again, imagine you are picking between two hair salons. If both salons offer the same services, fall around the same price point, and are in the same area, the reviews will be the tiebreaker. A consumer will almost always pick the establishment with better reviews as this is the differentiating factor between the two.

According to Dimensional Research, 90% of respondents who read online reviews are influenced by the reviews in their buying decision. Even more noteworthy is that for every $1 of online revenue influenced by reviews, that impact is multiplied offline by 4x or 5x.

  1. Strengthen Customer Loyalty

Reviews go hand-in-hand with loyalty. Customers who take the time to leave a positive review for a business are far more likely to feel a certain loyalty to that business. There is a much higher chance that they will keep coming back. Think about the good reviews you have written on Yelp, as a customer. You probably frequent those places a lot more often than the ones you didn’t review. The act of leaving an online review establishes a relationship with the business, allowing customers to feel like they have a voice. Consumers want to be able to provide feedback in a meaningful way and know that their voices are heard by both the business and their peers. These reviews will then drive new prospects to your business, making it a tool for both customer acquisition and customer retention.

  1. Improve SEO & Ranking

Online reviews work towards improving your website’s ranking on search engines like Google, Bing, Yahoo!, Yelp and so on. The more that is written about your business online, the more important a search engine considers you to be. Besides moving up in ranking, you will also be featured in a wider array of keywords. With reviews coming in, your business website will have a steady influx of SEO keywords that help your business strengthen its online presence. These new keywords will help to bring up your website in search results when customers are looking for the type of product or service you sell. According to MOZ’s Local Search Ranking Factors Survey, online reviews are thought to make up 10% of how Google and other search engines decide to rank search results. Online reviews are as critical to your local SEO strategy as link building citations and on-site optimization.

  1. Spark Brand Advocacy

If you’ve started collecting reviews, you will soon realize that they are worth a great deal in terms of marketing. Reviews can offer your business benefits that a simple marketing campaign just can’t, they keep working long after the review has been posted. It fosters continual brand awareness, with your customers taking the role of brand advocates. And it’s safe to say that if your customers left a positive public review, they might also be recommending your business offline to their network. Treat these customers well and recognize their efforts, as they are your personal brand influencers.

  1. Better Serve Your Customers

Reviews can tell you where you are excelling and where you might need to improve. By being open to this feedback, your business will be able to better serve customers and adapt accordingly. This will create an even more positive experience, giving customers a sense that their voice is heard and taken seriously. In fact, 78 percent of consumers say that seeing management respond to online reviews makes them believe that the business cares more about them. It’s important to take all reviews into account. Some companies make the mistake of glorifying positive reviews while brushing off negative ones. Both, however, hold equal value and should be handled accordingly. More specifically, ReviewTrackers found that 52 percent of customers expect to hear back from brands within 7 days of writing an online review, particularly one that’s negative or critical.

How can you manage your brand’s reputation through reviews?

With Bizness Apps’ newest product release, Cardiff, small businesses are able to harness the power of positive reviews. Your branded mobile app will become even more powerful, being a consistent source of online reviews. So, how exactly does this reputation add-on work? With our mobile reviews campaign, app users will be prompted to review your business on the most popular online review sites, including Google, Yelp, Facebook, and TripAdvisor. We ensure only the reviews with positive ratings get published, while you can directly handle the negative feedback as a business owner.

cardiff reviews campaign

The customization component is what really sets our reputation management system apart. You can set up triggers to send review requests when the app users are experiencing a positive interaction with your brand. For instance, users may receive a prompt right after they redeem a reward or after they have enjoyed their meal. Based on a user’s actions within the app, you can determine when they are most likely to leave a positive review about your business.

Most companies send out emails asking for reviews days or even weeks after the customer’s purchase. By doing this, they are forcing customers to do the hard work of remembering the details of their last interaction with the brand, long after it has happened. According to Groove HQ, “we already know that customer loyalty is built on making your customers’ lives easier, and that principle extends to asking for reviews, too.” So, the best time to ask for a review is when the value that you’ve delivered to the customer is at the top of their mind. This makes it easy for them to recall what happened and write an honest review. The Reviews Campaign, then, allows you to send out review requests at the right time depending on your business.

Once you have set up your campaigns, sit back and watch the results come in. You can track metrics that matter, like total requests sent, total reviews received, and level of satisfaction. And if you have a franchise or multiple locations, you can set up and track performance for each location separately. Each Reviews Campaign will be tailored to reach the right people at the right time. As 72% of consumers will take action only after reading a positive review, this reputation management model will directly drive new business.

Conclusion

Positive reviews will help you get noticed by prospective customers, get honest feedback from customers, improve your online rankings and turn your customers into marketers. These are all surefire ways to increase your profit as a small business. And if that’s not enough, when you have a collection of online reviews to your name, it encourages others to leave their own feedback too. Reviews breed more reviews, which will only amplify their positive impact on your business. Now it’s time to ask your customers for that word-of-mouth endorsement.

15 Aug 18:36

3 Popular Sales Metrics That Are Totally Overrated

by Rachel Serpa

Wokandapix / Pixabay

The big data and analytics market is projected to reach $187 billion by 2019. That’s a huge number, but with so much buzz about uncovering insights and making data-driven decisions, it shouldn’t come as a surprise.

However, what might surprise you is that, while being a data-driven sales leader is certainly worth the time and effort, there are a few popular numbers that you may be wasting your time crunching. Let’s take a look at 3 overrated sales metrics and discuss the approach you can take to get the information you need to make smarter, more strategic decisions.

#1 Total Revenue

“But wait,” you may be thinking, “isn’t this the most important sales metric?? After all, what are we trying to do here?” Sorry to burst your sales bubble, but total revenue may actually be one of the least helpful metrics of all time. Here’s why: whether you’ve made $2 or $2 million, there is nothing about simply knowing this number that can help you make more.

Rather than focusing on your end result (revenue), you should be helping your team identify the processes, resources and activities that lead to revenue. One of the best ways to do this is by using the Sales Formula, which enables you to measure conversion rates at each stage of your sales pipeline. By segmenting deals by various dimensions like sales rep or company industry, and then running them through your Sales Formula, you can uncover actionable insights around how to improve performance.

For example, maybe a certain rep is getting hung up in a particular pipeline stage, or leads from one marketing source close at a higher rate than another.

#2 Sales Forecast

Inside your forecast are the answers to questions like whether you should be making those additional hires or providing marketing with extra budget. And for public companies or those that are looking for funding, predictable revenue can be key to investor confidence and receiving backing. So, of course, your forecast is important; the question is, who finds it important?

Sales guru and author Jason Jordan put it best when he said, “The deeper in the organization you go, the less people care about the forecast. By the time you get to a frontline sales person, they really would rather not have to forecast at all. I’ve never heard a sales person say, ‘If I didn’t forecast I would never make my quota.’ No forecast has ever changed the actual forecast.”

So, rather than asking your team to spend time predicting their future performance, ask them to focus on the areas and activities that you have identified as driving revenue. Funny enough, this will inherently result in more accurate and reliable forecasts.

#3 Number of Activities

When used correctly, there is no doubt that activity metrics can be among the most useful and impactful sales data available. Where the problem starts is when managers and reps get caught up in hitting call and email quotas and lose sight of what should be their ultimate goal: closing business. While hitting these numbers may make your team feel busy, the truth is that simply making a certain number of dials doesn’t mean that they were productive or successful.

In reality, the most meaningful activity metrics look at the outcomes rather than the number of activities that reps complete. Only when you understand the outcomes of activities can you begin to comprehend the impact that they make and the steps that you can take to improve.

For instance, if you’re noticing that an excessively large percentage of your phone calls is being bucketed under “not interested,” it could be in your best interest to provide the sales team with a prospecting script. Or, if a large percentage of calls are being marked “future interest,” your reps may need some coaching around how to convey urgency to prospects.

Choosing the Right Metrics

There are a million sales metrics to choose from, so while being data-driven isn’t easy, half the battle is determining which metrics are most important for your team. While minimizing focus on the three overrated metrics covered in this post is a good place to start, being a scientific sales leader requires time, effort and dedication.

14 Aug 18:16

3 Things to Consider When Setting Payment Rates

by Kara Perez

MBatty / Pixabay

Setting your rates as a freelancer, or pricing your goods as a small business owner can be a tricky business. They need to be low enough to be competitive, but high enough to let you pay your bills.

Being your own boss means that there are a million things to oversee. Getting paid a fair rate and on time is just one of the many things you need to take care of.

So how can you set rates that are fair to you, fair to your clients and keep business coming in? Here are three things to consider as you go about setting payment rates.

The Time it Takes to Create the Work

All work is an exchange of your time for someone else’s money. When you’re a small operation there’s no getting paid for work you don’t produce. No one pays you for the every day tasks that take up your time, even though they still need to be done.

That’s why it’s crucial that you charge accordingly for the time it takes you to do your work. Your time is valuable and you should be compensated for it.

Track the hours it takes you to complete a project, but also outline the value that your work brings to your clients. If working with you makes clients lives easier, their brand bigger, or their work better, you can include that in your time charge.

The Taxes You’ll Pay on The Work

Freelancers and small business owners pay hefty tax rates. When you have to fork over 30% of each paycheck to Uncle Sam, you take home a much smaller percentage. You need to account for this when you set your prices.

Check your state’s tax rates on income and sales as well. High tax rates can be unwelcome surprises come tax season if you’re not prepared.

The Processing Fees You’ll Pay to Get Paid

If you’re using a payment system like Due, they’ll take a small percentage of your paycheck. And that’s fair- you’re using their product after all.

Much like you have to account for taxes, you should account for fees. Fees are part of doing business but include them in your big financial picture. Don’t lose hundreds or thousands of dollars a year to fees without a way to replace that money. Your payment rates should account for at least part of the fees that you’ll pay.

Setting payment rates is not a one-time thing. As your work changes and your business grows you can change your rates, change your payment options, and change how you invoice clients. You’re the boss after all!

Just make sure to set rates that allow your business to grow as well as keep the lights on at home. Your business is not a side project that you dabble in. It’s the way you earn a living. And it’s more than ok to charge appropriately for that.

14 Aug 18:15

How Innovation & Inertia Impact Marketing for Fintech Companies

by Ashley Poynter

StockSnap / Pixabay

The perfect storm is brewing for the fintech industry. According to Capgemini’s World Fintech Report 2017, 50.2% of worldwide customers report doing business with at least one non-traditional firm.

As both consumers and businesses become hungrier for new innovations, VCs expand funding, technology evolves at a rapid rate, and barriers to entry decline, fintechs are poised to make significant headway as global leaders of financial change.

Fintechs also have an angle in as many traditional financial institutions have left people and businesses wanting. These unmet customer needs are a strong driver of fintech as a whole, but there are some challenges to even the most promising of fintechs who can address these gaps.

By their very nature, fintechs are forward-thinking and revolutionary. As such, adoption typically requires an intermediate to significant behavior change on the part of users. On one hand, there are customers who are highly active in their financial lives and who feel they have a firm grip on how they manage money. They may be set in their ways, with a high reliance on traditional banking and financial institutions to get them where they need to go.

On the other hand, there is the more passive group – those who have not put significant thought into managing finances and who are “free agents” to whichever technology, institution, or app that can streamline money management. This group, while potentially more open to emerging technologies, still faces a barrier to use in that they have never actively managed their finances and may be hesitant to do so without an appropriate and well-communicated value proposition.

And on the B2B side of fintech, enterprises are slow to adopt new technologies, particularly ones that threaten to disrupt business as usual and require a massive overhauling of other internal processes (or that appear to). Legacy systems are deeply entrenched cogs that can inhibit innovation and ultimately, cost a ton in lost revenue and opportunity.

The Problem of Inertia in Marketing Fintech

Marketing fintech is no easy feat. In any case described above, there is the problem of inertia in signing up and onboarding customers for fintech companies. The “Money Masters” are set in their ways and may be hesitant to change their behaviors, even when presented with compelling value propositions. The latter group – The “Idle Investors” – are hesitant to take any steps at all as it would require active thought and management of money. Add to this the regulatory requirements of fintechs which lead to additional hoops for customers, and bringing on new customers is a tall mountain to climb.

B2B fintech faces even more challenges. Risk-averse corporations with PCI compliance and other regulatory requirements are leery of and slow to adopt emerging financial technologies. Innovation, in many senses, seems to be at odds with risk mitigation and compliance. Helping businesses understand that this is not the case will be key to fintechs trying to break into the market. In fact, alternative fintech solutions may be the key to keeping compliance in check for the enterprise. A recent Accenture report based on a survey of 150 compliance executives shows that eighty-nine percent of financial services industry executives around the world expect more cost increases within compliance departments over the next 24 months. The top three compliance risks identified?

  • Fraud/financial crime – 48% of respondents
  • Business risk – 47%
  • Cyber risk – 45%

These are the very things many fintechs are helping to combat. As the financial services industry continues to evolve, adopting alternative and advanced technologies will be paramount to maintaining pace in the digital age. Helping corporations and institutions understand the connection and relevance is the key hurdle.

Fintech – Too Complex to Buy?

On top of inertia is the reality that the financial services realm has long been shrouded in mystery and opaqueness when it comes to fees and charges consumers face. The complex nature of how the money wheel turns can be a big turnoff to customers. And where it isn’t a big turn off, it makes it extremely difficult to see where there is time or money to be saved. This lack of transparency makes it difficult for new fintechs, many of which offer time savings, lower fees or charges, or both, to make their case.

Dealing with uneducated audiences makes information-sharing and active education a foundational need for marketing fintech. What might be a simple “switch” campaign for other companies must become a course in smart finances for fintechs. Users and customers need strong, compelling reasons to switch and change their behaviors – and fintechs are going to have to fill in a lot of backstory to adequately make that case.

Things are just as complex on the B2B side, particularly with payment processing. As merchants continue to seek out sleeker options to accept credit card payments, the payments industry continues to soar. A McKinsey & Co. report predicts the industry will grow to $2.2 trillion by 2020. As an industry traditionally dominated by banks, fintechs serving business commercial customers have an opportunity to score big by removing complexity from payment processing. Where banking institutions are often stifled by regulators (resulting in stricter underwriting for merchant accounts), alternative payments companies have the agility to pick up the slack. They also have the opportunity to partner with traditional banking institutions to streamline payments for business commercial customers.

Erosion of Trust Blurs Customer Vision

Another key friction point in gaining new customers is the lack of trust. Fueled by the opaque nature of fee, rate, and charge structures in the industry and the well-publicized missteps by traditional financial institutions, erosion of trust in all financial sectors is a real problem. Like scorned lovers, consumers are once-bitten, twice shy when it comes to money management solutions. On the surface, it might seem as though the banking crisis (and continued snafus by major financial institutions) might push consumers right into the arms of fintechs. That would be short-sighted.

While consumers may be open to non-traditional alternatives, they are non-committal to new options, at best. The Capgemini report notes that customer inclination towards fintech firms leads in China and India, with the west trailing behind. In the U.S., roughly 45% of customers use at least one non-traditional firm for financial services (compared to 84% in China).

People and businesses want to know their financial well-being is in good hands – and that their money isn’t going to be unnecessarily frozen or evaporate into thin air. This duality of wanting something new but needing the confidence of a tried and true solution presents challenges to marketing fintech. Being too edgy puts people on edge, while sticking to the traditional script pours salt on the wound. Successfully marketing fintech requires a whole new script.

With B2B fintech, trust is on the decline, too. In looking once again at the payments space, e-commerce alone has caused disruption. Traditional merchant banks are risk-averse and impose strict contracts on merchants that fall outside of the “low-risk” payment processing category. Unfortunately, this high-risk category includes a large portion of online merchants. Where they once had no recourse, these disillusioned merchants are flocking to alternative payments solutions to find more streamlined solutions, lower rates, and less friction. We’ve already seen this happen with smaller merchants who use aggregators like PayPal and Stripe to accept online payments. This trend will continue as more fintechs and alternative payments companies roll out solutions that cater to mid-level and enterprise customers.

Shouting Loudly is Not the Answer – Be Helpful & Educate

The problem for both B2C and B2B is bigger than creativity and massive advertising dollars can solve. This is actually great news for fintech startups bootstrapping by on minimal marketing budgets. Long-term education in the name of the game and quality content is the winning play. Content, as a foundation for marketing fintech, surmounts all of the challenges listed above. When done well, content marketing can overpower the inertia from every angle by helping prospects understand the core benefits to adopting a new system. Whether through video, case studies, podcasts or infographics, content can make a compelling case to change behavior. Peer review is a big part of this; working with existing customers to produce stories that illustrate real-life examples of success can move people to take action. For B2B, it’s dynamic case studies. For B2C, it’s ratings and reviews splashed in bold print.

Granted, that’s just the tip of the iceberg. Producing great content as part a strategy for marketing fintech yields increased traffic, better and more frequent conversions, and bolsters your reputation as a trusted source of information. Content marketing educates businesses and consumers, fosters connection and relationship-building and increases trust. These “soft” benefits should be taken seriously; trust and connection drive meaningful business results.

Content marketing can also cut through the confusion, frustration, and apathy surrounding financial services. Fintechs that are willing to be boldly transparent and help their audience understand the inner workings of rate structures, charges, monthly fees and any other pricing model will position themselves as heroes. Providing foundational knowledge is “edgy” in and of itself. It makes both consumers and B2B decision makers feel comfortable and confident enough to make decisions. It builds trust where it was once broken. It makes it easier to explain a fintech’s core benefits and value proposition. It’s a win-win all around.

The original post that discusses Top Challenges to Marketing Fintech appeared on the Content Rewired blog.

14 Aug 18:15

The Anatomy of a Horrible Press Release

by Elijah Masek-Kelly

In the cutthroat world of entrepreneurship, the direction and scope of a company are critical. Every opportunity to expand your reach with a new product or service needs to be maximized, otherwise, your company may just wither away into the abyss of failed ideas.

PR is one of the best ways of getting people to talk about you – and it’s no secret about the value of word-of-mouth. We all want it from the horse’s mouth, but what’s the best way to get it?

If PR is the engine that keeps your brand humming, then a press release is the piston that propels it into motion. Writing an effective press release is not an easy task – it requires getting the attention of journalists who spend all day waiting for the most ‘newsworthy’ leads to jump on.

An effective press release must have a proper structure, be catchy and ‘newsworthy’ in its essence, and tell the story of the brand (and its future) in a few concise paragraphs.

A bad press release isn’t going anywhere other than the junk folder.

The funny thing is – it’s much easier to write a bad press release than a good one.

press release

Free-Photos / Pixabay

What Separates A Horrible Press Release From An Excellent One?

Poor Structure

Structure refers to the layout, grammar, punctuation, perspective, and length of a press release. In the anatomy of a bad press release, some (or all) of these structural components are ignored. Katy Cowan, the owner of Creative Boom, has seen everything under the sun when it comes to press releases. She has given some thoughtful insight into common pitfalls of a bad press release.

Title Falls Flat

According to Cowan, it all starts with a title that is not quite right. Perhaps it is too long, too simple, written in the first person, or just trying a little bit too hard to grab attention.

Her advice is to “avoid lengthy, detailed titles that go on and on.”

The Perspective is all Wrong

Another feature of a horrible press release is when it’s written in first person. It might seem like an edgy way to flout convention by writing this way, but when you’re trying to catch the attention of journalists, following convention is helpful. “You have to imagine that someone else is telling your story at all times,” Cowan says.

Punctuation Matters

A third example of poor structure in a press release is bad punctuation or grammar. Perhaps the capitalization is not consistent, or there are some glaring spelling mistakes in the body. As Cowan says, “the right spelling and grammar is important.” Guess what – it’s really that simple.

There is, in fact, a proper way to structure a press release. Jenni Bednarz has put together a nice breakdown of what constitutes a professionally structured press release. According to Bednarz, every press release should have a header, a headline, a dateline and lead, a body, and a three-pound sign to show the journalist they have reached the end of the document.

Incorporating all these features in the document will make it easy for a journalist to digest the purpose and value of your press release. Bednarz makes it clear that additional information is key to fleshing out the body of the text. “The critical elements in the body of a press release,” she writes, “are more details about the story and quotes from people related to the story.”

She does caution against using more than three quotes in the text, which is good advice given the body should only be around 400 words.

Those who follow the traditional structure will have succeeded in doing something so many have failed at – writing a professional press release.

It Lacks Central Focus

The most important part of a press release is the content itself. The content spells out exactly what is going on in the company, and why people should pay attention. It should be concise and clear – which is harder to accomplish than it sounds.

It is easy to become overly enthusiastic and full of praise without saying anything informative about the new product at all. Using buzzwords and regurgitated marketing content is not going to catch the eye of a journalist, and yet it is an all-too common phenomenon of the PR world.

Nicki Porter has had just about enough of it. “When did they get so gimmicky?” Porter cries.

In her eyes, a horrible press release is one that lacks focus in all kinds of ways, including:

  • a really long headline
  • a lot of “schmoozing”
  • way too many backlinks
  • a really long business manifesto in the body of the text
  • quotes from within the company instead of industry experts
  • useless stats
  • run-on sentences

All this takes away from the central point of the press release, which is to highlight something new and exciting about your business.

There is a way to cut right to the point, however.

As Jamie Thomson says, the press release should “have an angle that sets their news aside from other ‘run of the mill’ achievements.”

This requires putting the achievements of your company into a scope that makes sense to the reader.

According to Thomson, the best way to centralize the focus of a press release is to answer the five W’s and the H. That is the who, what, where, when, why, and how of the topic at hand. Answering these six questions will keep the press release right to the point – and that’s what journalists like to see.

Where Are The Links?

A lot of small business owners might not know that a press release can (and should) have some SEO components to it. SEO components in a press release include back-linking to relevant individuals and companies in the body of the text itself.

This is a new feature that Google authorized in 2013, so if you’re not including backlinks in your press releases, then you are living in the past. Just make sure you don’t make them adversarial or unrelated to the release itself by following Google’s Webmaster Guidelines.

Back-linking to experts and collaborators that are featured in the press release will increase it’s exposure and reach potential. This should not be forgotten by writers because one of the major points of a press release is to increase traction and raise brand awareness.

Sarah Skerik has written extensively on the benefits of backlinks and other SEO components in crafting an effective press release. It all comes down to credibility and accessibility for Skerik, who is quite pleased with the opportunities that Google have made available. Some of these opportunities include:

Backlinking to Quality Sources

This is a great way to cultivate reciprocity between the experts and the company itself, or between companies that are collaborating on a new product.

Putting in a Twitter Plug

Skerik recommends putting a plug right after a “key stat” or “pithy quote” to encourage interaction.

Make a New Landing Page

Here is where Skerik gets really creative. “Instead of simply linking to a page on your web site,” says Skerik, “have a landing page designed specifically for your press release. Populate that page with content that is relevant to your message, and provides details for journalists and engagement for potential customers.” This is a great way to optimize your press release for maximum exposure across all social channels.

A Press Release Is Nothing If No One Ever Sees It

So far we have covered what not to do in the crafting of a press release itself. The anatomy of a press release often overlooked in the interest of ‘making an impact’. The truth is that a press release only makes an impact if enough people read it.

To reach your audience, a proper outreach campaign is required, and that involves a number of important steps.

What does a proper outreach campaign look like?

As Nora Leary tells it, a proper outreach campaign means tracking down journalists that are interested in your company and who might be willing to write about it.

The rule of thumb is to “always research the reporter before you reach out” so that you have an understanding of their specialty area. If they write about healthcare and you run a flower shop, for example, save your efforts for someone that matters.

When it comes to contacting journalists, brevity and persistence are key. Leary knows from personal experience that brisk, informative, and personal email correspondence is the best way to go with journalists. That way, when it comes time to send them your press release, they know what to expect.

Don’t Rush Greatness

Writing a press release, like any other craft, needs to be developed. If your press release isn’t working, then you need to scrap it – and get to work on a new angle with a better hook! The key to success is to keep trying until you get it right – as well as applying cunning strategy in your outreach efforts.

Create something great, put it on the right person’s desk, and you will find the fame that you are seeking!

14 Aug 18:14

How To Build Your Personal Brand On LinkedIn (And Drive More Sales Conversations)

by Jack Kosakowski

There’s a lot of buzz surrounding the LinkedIn Pulse articles; well is it buzz or noise? You tell me. I can promise you this – creating noise is NOT an effective way to build your personal brand on LinkedIn.

Here’s a simple rule of thumb to follow:

If your content doesn’t position you as visible, valuable, and connected – you’re just adding to the noise. 

I’m not the only person that’s noticed the ruthless explosion of noise on LinkedIn.

It’s a very valid concern- and I think the sales community would agree.

linkedin rant

So, How Do You Fight the Noise and Build a Personal Brand on LinkedIn?

I’ve been asked many times:

“How do you manage so much engagement in your posts, while fighting ‘The Noise’?” 

A great question…

That’s why I’m going to share my secret sauce.

I’m sick of all the white noise, and I’d like to see you change the dial in my feed.

As a bonus, I was on the Salesman Podcast where I explain how to do this in more detail.

1. Learn How To Align Your Strengths And Credibility To Your Audience’s Needs

align audience needs

That’s right – understand your existing audience and write topics that they’ll care about.

Write to your core strengths, and focus on topics that you have credibility to speak on.

The worst mistake I see “thought leaders” making is one week they’re ranting about social selling, and the next week they’re ranting about cold calling.

My advice: pick a lane and stick with it.

As a side note – please do not blindly follow thought leaders on LinkedIn, or any other social platform for that matter.

It’s dangerous!

2. Develop Your Tone / Voice

develop tone voice personal brand

Don’t just start blabbering whatever comes to mind. I know that highly visible social experts like Gary V urge us to document versus create.

That said, be very careful about how you’re perceived.

Be selflessly realistic about how your audience perceives you, versus how you THINK they perceive you. 

Remember what I said before about noise? That falls back to marketing 101: developing a tone / voice that you want to represent your brand.

Research similar existing thought leaders in your space – analyze their tone / voice. Review how it impacts their personal branding.

Don’t be afraid of controversy – but do what works best for you. Gary V curses a lot. If being brash and bold is your thing, then do you! But don’t try to be something you’re not.

3. Have a Personal Brand Objective

sales goals meetings

When I first began working in sales, I realized most B2B companies led with a self-serving sales process, but sales leadership wanted it that way.

So many sales reps were calling the same prospects over and over, using a ‘dial and smile’ mentality, to ask for business they hadn’t earned.

In sales, I was often told to just increase quantity, and then revenue would follow. In fact, all of my KPIs had been designed around this type of culture and process.

Well, your personal brand objective is really no different than the sales process. It’s a full social media content strategy. Everything should have a purpose.

Your goals should route back to your activities.

Engagement signals, topics, and frequency of posts should be tracked.

All of that should be aligned back to desired outcomes, which for most people are two core things:

  • More brand opportunities – speaking at conferences, podcasts, etc. 
  • Real conversations with warm leads that are likely to become clients. 

4. Discover & Unleash Your Competitive Advantage

competitive advantage personal brand

My content is driven by something I find to be a competitive advantage.

In life, there are many things that are popular (especially if other “thought leaders” are doing it) but I’m always looking for a way to make it my own.

It’s not always necessary to reinvent the wheel. Often, I take what is already there, analyze it, test it, and find the value add everyone else is missing.

I seek to simplify complex problems and explain them in ways that are digestible to the common human ear.

But most importantly, aim to be 10x better than everything else that’s out.

Being good, and unique is no longer good enough.

If you want to stand out, you need to go above and beyond.

I’d urge you to rethink your content strategy and watch why good unique content needs to die.

5. Make Sure You Are Truly Providing Unique Value – Not Noise


With content marketing, there’s no prize in hitting publish -@randfish
Click To Tweet


The best advice I give about getting started on LinkedIn Pulse is to not get started; unless, you have some major value to add!

You are going to hurt more than help if you don’t bring content that educates, innovates, and adds massive value to your network.

DO NOT write content if you aren’t going to bring a new perspective. Ever. Those that regurgitate the obvious won’t get any traction, and Pulse will turn into a time suck- only adding to ‘The Noise’

Here is what true, unique value means:

  • Relevancy
  • One Of A Kind
  • Helpful
  • Differentiated Style / Voice

Rand Fishkin explains how to provide truly unique value in your content.

6. Invest In Evaluating Your Industry

You must dive into understanding the audience you are trying to capture. The best way to see ‘what- works- and -what -doesn’t’ is to analyzing other’s content relating to your thought leadership.

Review and analyze who is having success, and who isn’t. 

Once you determine the- good –and- bad, you need to scrutinize what is working- and what is not. Remember, you can analyze content through the level of engagement!  Of course, there are fluffballs out there getting engagement… so be sure to use more than engagement for your metrics.

7. Connect With Influential Peers

connect with influential peers

I would also highly recommend connecting, engaging, and learning from those getting heavy engagement in your space.

Relationships should be worked immediately, and also moved offline to start the learning process (and get them to help you amplify!!!) 

To maximize amplification, it is imperative you have them on your team.

People associate your value from a first impression standpoint by the audience that amplifies your message. This is an underutilized competitive advantage!

8. Practice What You Preach

practice what you preach

You wouldn’t trust a doctor that doesn’t follow his/her own recommendations right?

It’s no different in business.

My goal every day is to be better at sales, and that comes through practicing what I preach. I am obsessed with the social aspect of sales- and the processes that render results (revenue).

People buy into your passion, not your content.


Content is the product of your passion – @jackkosakowski
Click To Tweet


You can’t outsource passion. Unless a salesperson is highly motivated (maybe even obsessed) – they won’t invest the time in educating themselves.

This means they’re not learning, so how can have the audacity to try and teach their audience?

It’s no “coincidence” those who get heavy engagement are also amplifying value. The real competitive advantage here is those who “do”, then educate on the “how” will win.

The passion will pop-out at the reader, and hit them on an emotional level. 

If you don’t get to the heart of the reader, you too will be ‘The Noise’ and not ‘The Value’.

Obsession here is not a negative thing… it is a mandatory thing.

9. Commit to Yourself AND Your Audience

Denzel Washington said it best here:

Between goals and achievement – are discipline and consistency.

This translates directly to business.

The moment you write your first post, it is imperative you make a commitment to your audience.

Commitment meaning – to provide consistent value.

This commitment should involve thinking like you are on the other side of your post.

Would you read this and get major value?

Not just value, but “MAJOR” valueIf the answer is NO, simply don’t write it.

Never write something when you don’t feel a tingle in your soul about the value.

Anyone who is a successful content creator will understand the tingle piece.

You can’t always hit a home run, and that’s okay. All that matters is you’re building consistency, so you’ll know the tingle when it happens.

Consistency aligned with a targeted message is part of your commitment to personal brand development. 

You can’t just write when you feel like it. You have to give your audience what they want, and make sure they get it consistently.

Consistency is the key to building an audience that will not only expect your content, but crave it.

It’s Not Rocket Science!

rocket science personal brand

You can do whatever you want to do in life (this is not rocket science!!)  

The rocket science piece is becoming obsessed with the available competitive advantages.

If you start consuming the right content from people who are doing what you want to do, and ACTING on it, you will be unstoppable. 

Value is a competitive advantage only hard work and obsession can illuminate.

The time is now.

Quit talking and start writing…

Only if you are going to add value that is!

Want To Master Social Selling?

Check Out My 12 Week Social Selling Course!

Explore The Curriculum ->  http://bit.ly/2j5cbcVSkillsLab

The post How To Build Your Personal Brand On LinkedIn (And Drive More Sales Conversations) appeared first on Sales Hacker.

14 Aug 16:00

A Conversation About B2B Selling Content

by Jim Burns

  “What is the state of B2B selling content today?” That was the first question Barb Giamanco asked me on her sales podcast, Right Message, Right Support, Right Sales Content, on the Razor’s Edge. How would you answer that for your organization? How would you know? Is your selling content considered short life collateral, or mostly long-life assets? What criteria would you use to audit the quality and usefulness of your content? Do you have an inventory that would make an audit possible? These are some of the questions we discussed. Below is an outline of key points I addressed that you might want your organization to consider.   Key Considerations for Effective Selling Content If your sales team conducts a complex, solution or value sale, situation-ready selling content is essential for your success. If you are trying to shift your selling model from a traditional product-feature-benefit approach to a value sell, this goes double for you. Selling content is much more than documents, presentations and video. It’s about delivering the right selling Knowledge for each key engagement scenario. Knowledge is required by both sellers and buyers. It’s similar, but must be produced and packaged differently. Selling content provides Communication Support for key customer engagements and conversations. This helps both communicators and recipients. One of the most neglected communication support requirements is content customers can use to enroll and convince colleagues of the value of changing in a particular way. Selling content is “situation-ready.” It is always used in a […]

The post A Conversation About B2B Selling Content appeared first on Avitage.

14 Aug 15:59

How To Sell Better: Lesson 2 – You Have To Give a Shit

by Keenan

I was sitting in the conference room when the rep said; “Keenan, I need your help with a deal.”

A common request, one I enjoy hearing. I love helping sales reps. However, it’s not just the desire to help that get’s me fired up, but also the questions reps ask. Salespeople ask some of the most motley of questions. It ceases to amaze me the types of challenges salespeople struggle with, or worse create themselves and are then forced to seek guidance in solving.

This rep was no different.

He leans back in his chair, runs his hands through his hair and says; “I need help getting this client to close earlier. They are doing a software upgrade and don’t want move forward until they complete the upgrade.”

He went on to say, “I want them to close BEFORE the upgrade.”

I asked him why and he said he just wanted to get the deal to close. I pushed him on his why and in the end, he conceded he was focused on his quota and getting the deal done as fast as possible. His motive was simply about him and his needs.

Because he asked for my help,  I asked him another question. I asked, “Why should the customer close sooner?”  How is it in the customers best interest to close before they finish upgrading the new software?

As expected he was unable to articulate a compelling customer driven reason to close the deal before they finished the upgrade. His reasons to close were all about him and not the customer, and that’s where lesson 2 comes into play.

Most sales people are like this sales rep; they aren’t focused enough on their customers, their buyers or their prospects needs and motives, but instead, are driven by their own selfish needs and wants. Selling this way doesn’t work.

If you want to be a great sales person, if you want to sell better, you have to genuinely give a shit about your customer.

Lesson 2: You Have To Give A Shit

Getting better at sales means giving a shit about your prospect and buyer and not about you. You have to be genuinely driven by what’s important to them, their business, their goals, and their objectives. Giving a shit about your customers and prospects first means not being driven by quota, quarterly goals, shortening sales cycles or any other internal metric. When it comes to selling, you nor your company matter. The fact that you need a deal to make your number doesn’t matter. Your commission check doesn’t matter. Q4 forecast doesn’t matter. Nothing matters except the customer and their needs.

Get better at “getting” the customer:

You wanna get better at selling? Shift your thinking from, what do want, to what does the customer want. Give a shit about your customer and allow their objectives and goals to drive your sales process, not yours. Allow the solutions to your prospects problems and issues be the force behind your deal strategy, not yours.

To elevate your game, become an expert in your prospect’s world. Know everything you can about what motivates your buyers, what problems they struggle with regularly, what affects their business, what issues and trends they focus on, who they compete with, who their customers are, what affects their market and more.

Your customer exists to serve their customers and their shareholders. Your job as a sales person is to add value to that process. To do that you need to understand how and where your solution can provide the value they require to achieve a better outcome than if you weren’t in the picture. You have to make their world better, and you can’t make their world better if you don’t understand their world. In other words, if you don’t give a shit about them, you can’t get better at selling.

Take a look at your CRM. Go through every deal and review your notes. How much of the note space is dedicated to detailed customer information concerning their issues, challenges, goals, objectives, market, competition, motivations and more? How much of the opportunity record in the CRM is customer-focused information vs. deal side or selling focused information?

If you’re like most sales people, the majority of the information focuses on your next steps to close the deal, emails that auto-populate, and contact details. That’s pretty much it.

In a give a shit world, that’s not enough. You have to go deeper and understand more.

Take the time to put your customer first. Position yourself as an advocate for your customer’s success, not yours. Be seen as an invaluable part of the buying process because you bring more value to them than you do to you. Don’t think about what you’re gonna get out of it, but rather what your customer or prospect is going to get out of it. Don’t think about you, think about them.

When you give a shit about your prospect everything changes. When you stop worrying about your quota, your commission checks, your quarterly number, your revenue when you stop worry about you and start worrying about the customer, everything changes.

If you put the customer first and give a shit, you won’t have to worry about any of that stuff because when you take care of the customer, all that stuff happens in the end. So do yourself a favor and give a shit — everyone wins.

———

How To Sell Better is an on going series tackling the challenges and issues sales people need to focus on to get better. I don’t know how long the series will be or how many I’ll write, but feel free to check past lessons here.

The post How To Sell Better: Lesson 2 – You Have To Give a Shit appeared first on A Sales Guy.

14 Aug 15:58

Social Selling: How Listening Leads to Buying [Case Study]

by Dan Swift
  • sprinklr-case-study

Your customers are online, and they’re talking to one another about your industry and your product. It’s important to listen to these conversations, because the more you can learn about their likes, dislikes, what’s trending, and what isn’t, the more effectively you can respond – with product tweaks, new features, and communication strategies that better address customer concerns.

At Sprinklr, this is exactly what we help businesses do. The most complete customer experience management platform, we enable some of the world’s largest brands – like Nike, McDonald’s, Dell, and Microsoft – to better understand their customers, so they can better reach those customers. By allowing companies to gather insights about customers from every social channel, then unifying messaging across each of these various touchpoints, we can help businesses better use social media for marketing, customer care, research, sales, and more.

A sophisticated way to connect with prospects

As VP of Sales at Sprinklr, I’m very familiar with the sort of challenges our customers face, because I face them, too. Just like our customers, I need to figure out who our prospects are, where they can be found online, and what’s important to them. Doing this not only helps refine our talking points, it also helps us engage customers in a sophisticated and effective way.

We don’t want to play the numbers game. As a company that specializes in communicating with customers, we want to be deliberate, precise, and direct in our own communications. We want to connect, as quickly as possible, with the four or five key stakeholders who will ultimately be involved in the final purchasing decision. But to do all that means we have to be absolutely certain that we’re:

1.     Targeting the right people

2.     Engaging them thoughtfully and persuasively, but in a human way

Traditional sales tactics like cold calls, email blasts, and direct mail just can’t do it – they’re too broad. To get the level of precision we need, we rely on social selling with LinkedIn Sales Navigator. 

Finding our exact audience

LinkedIn Sales Navigator has been indispensable in helping us find the exact stakeholders we need to be in touch with. We’re looking for business professionals, and LinkedIn is the platform for business professionals. And since LinkedIn users self-identify by role, it’s easy for us to narrow in on the exact right audience.

Sales Navigator also helps us map out the organizational architecture of the accounts we’re targeting. We may not have a direct “in” with the CMO of an organization, for instance, but because LinkedIn reveals who reports to who, we can strategize the best pathways to reach our end prospect. And unlike the lists of leads you might buy for a cold-calling or email campaign, we know that the leads we get from LinkedIn are always accurate and up-to-date.

Forging a meaningful connection

Once we know we’re targeting the right people, Sales Navigator also helps us gather the intel we need to build rapport with leads and engage with them in a meaningful way. By monitoring a prospect’s social feed, we can find out what they’re interested in, what challenges they face, and what initiatives they’re kicking off. We can then use these insights to explain to them, in a specific and compelling way, how our solution can solve their challenges.

Sales Navigator also helps build a better path to warm introductions, thanks to TeamLink. Whenever we’re trying to connect to a prospect, TeamLink shows us if anyone within our organization is connected to them – not just from our team, but marketing, engineering, everyone. We can then leverage this connection to generate a warm introduction – which is much more likely to lead to a real relationship.

Higher win-rates, larger deal sizes

Thanks to Sales Navigator, we’re converting more than ever, with sales reps achieving a 20% increase in their win-rate. And because we can get more insight into our prospects’ needs, we’re starting to realize more opportunities per lead. This has led to a 10.4% increase in deal size for sales reps who use Sales Navigator.

We knew we’d be big fans of social selling. But with 63% of our closed won revenue now being influenced by Sales Navigator, we didn’t realize just what big fans we would become. It’s amazing what a little listening can do.

Want to learn more about how Sprinklr uses LinkedIn Sales Navigator? See the full case study.