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13 Apr 17:28

Grodor, igelkottar, fåglar och rävar

by Erik Stattin

Hjälper de så värst mycket, de här djurmetaforerna som har använts genom historien för att dela in tänkandet i två kategorier? Jag fastnar för dem i alla fall, och lärde mig idag om den som Freeman Dyson gjorde i ett tal 2008:

Some mathematicians are birds, others are frogs. Birds fly high in the air and survey broad vistas of mathematics out to the far horizon. They delight in concepts that unify our thinking and bring together diverse problems from different parts of the landscape. Frogs live in the mud below and see only the flowers that grow nearby. They delight in the details of particular objects, and they solve problems one at a time. I happen to be a frog, but many of my best friends are birds.

Freeman Dyson, “Birds and Frogs” (PDF)

Sedan tidigare kände jag till den metafor som Isaiah Berlin formulerade för att göra skillnad mellan igelkottar och rävar.

Igelkottar och fåglar är ju helt klart metaforiskt besläktade, liksom grodor och rävar.

Dyson använder sig förresten av Berlin-metaforen i den här recensionen av en samling av Richard Feynmans brev.

03 Apr 08:41

Identifiera de immuna, återstarta ekonomin! Fast är immunitet en så enkel sak?

by rasmus

Oerhörda förhoppningar har senaste veckan börjat knytas till möjligheten att dela in befolkningen i två grupper: de immuna och de icke-immuna. Immuna är (förhoppningsvis) alla de som redan har varit infekterade av Sars-CoV-2, oavsett om de känt av några symtom eller inte. Ännu vet ingen hur stor del av befolkningen det rör sig om. Allt fler styrande tänker nu att ekonomins hopp står till att de immuna kan släppas ut i förtid, som arbetskraft, men också som konsumenter. Förutsättningen är att det går att testa immunstatus hos varje individ.

At the root of almost every plan to restart society is a new kind of coronavirus test that searches not for the virus itself, but the remnants floating in people’s blood of the battle between their immune systems and the infection. /…/
Serology testing is becoming a new pandemic buzzword, at the center of many of the most ambitious and reputable recovery plans.

Der Spiegel rapporterar om en stor tysk satsningserologisk testning, alltså att via blodprov avgöra förekomsten av antikroppar mot Sars-CoV-2. Men de hittills tillgängliga testerna är inte tillräckligt träffsäkra. De riskerar tydligen även att ge utslag för antikroppar mot andra vanliga coronavirus, som HCoV-229E eller HCoV-OC43, som ger vanliga förkylningar och som de flesta av oss redan har haft. I jakten på att utveckla säkrare tester anas också ett inslag om kapplöpning mellan stora länder om vem som ska få bli först ut i en återstartad ekonomi.

Det spekuleras för fullt i om de immuna ska utrustas med särskilda armband. Dessa skulle då kunna ge tillträde inte bara till arbetsplatser, utan även exempelvis resor och nöjeslokaler. Vilka blir de rent mellanmänskliga följderna av ett samhälle där allt roligt (och många arbetstillfällen) förbehålls de som bär ett armband som visar att de bär på antikroppar? Det är lätt att tänka sig hur vissa icke-immuna aktivt ser till att söka upp smittan för att också få släppas in i A-laget.

Först ut att testas borde rimligtvis vara personal i vård och omsorg. Men sen då? Vilka kommer att få tillfället att genast ta ett test och bevisa sin immunitet och vilka tvingas snällt ställa sig sist i kön? Kommer försäkringsbolagen att ta en aktiv roll? Stora företag med många anställda?

“Den Immunen könnte man eine Art Impfpass ausstellen”, säger en epidemiolog till Der Spiegel. “Impfass” brukar syfta på ett papper som visar vilka vaccinationer som man har tagit emot; som internationell standard gäller nu det “gula kortet”, carte jaune. Men vaccination är en sak. Vaccinationer ges i standardiserad mängd och under kontrollerade förhållanden.
Vissa som har smittats av Sars-CoV-2 har fått i sig en relativt liten mängd virus, andra desto mer. Deras kroppar har reagerat olika på infektionen. Efter att de (i bästa fall) har tillfrisknat innehåller deras blod olika mängder av antikroppar. Det förefaller inte vara en helt enkel sak att dra gränsen mellan immuna och ickeimmuna individer.

Washington Post nämner vissa av problemen:

Will a certain level of antibodies be necessary to declare someone likely to be immune? How lasting and complete will that immunity be? When is the best time to start doing such tests, given that many who are tested today and have no evidence of exposure to the virus may be infected tomorrow? And how will people declare their immunity status?
/…/
“The ideal situation is maybe we test everyone and those people that have developed immunity, we assume have protective immunity and can go back out into the workforce,” [Elitza] Theel said. “I think that’s a possibility, but one of the questions that remains is: Just because you have antibodies, doesn’t necessarily mean they’re at a protective level. That’s something we need to look at and evaluate — and what that protective level is, I don’t think we know that either.”

Planerna för ekonomisk återhämtning utgår från en binär idé om immunitet: en person är antingen immun eller icke-immun. När vi däremot lyssnar till immunologer och virologer, tycks immunitet snarare vara en glidande skala.

One small study of a common cold-causing coronavirus in 1990 found that people could be reinfected after a year, but did not develop symptoms. Other studies have documented that antibodies for severe acute respiratory syndrome (SARS), another type of coronavirus, persisted for two years and then declined by three years.
“That doesn’t mean you’re not immune anymore, it means antibody levels are going down,” said Krammer, who added that looking at other coronaviruses, he thinks people could be immune to the novel coronavirus for about one to three years.

När väl testerna rullas ut, kommer det säkerligen att finnas olika uppfattningar – även bland experterna – om vad de faktiskt visar. Med en politik som vill dela in befolkningen i två grupper, de immuna och de icke-immuna, kommer serologiska tröskelvärden garanterat att bli politiserade. Precis som de epidemiologiska modellerna har blivit nu under våren.

20 Mar 07:38

‘How to Correctly Use a Computer’

by John Gruber

I love this new ad from Apple for the iPad Pro and Magic Keyboard. What’s not to love? Pitch-perfect use of Futura Bold on the title screen, a vaguely Brazil-like dystopian atmosphere to open, and, once the iPad part kicks in, some fun shots of the iPad Pro and Magic Keyboard in action out in the world. (Remember going out in the world?) One thing I noticed: not one appearance of the available-to-order-right-now Smart Keyboard cover — only the coming-in-May Magic Keyboard. The Magic Keyboard is hot; the Smart Keyboard is not.

But speaking of not hot: It’s impossible to miss that MacBooks are just as much the butt of the jokes as any PC. “Do not touch the screen.” “Your computer comes with a standard arrow cursor.” “You must stay within reach of a Wi-Fi signal.” “It does not have a camera; to connect one, refer to your instruction manual.”

I get it, all of these are things that make iPads fun and useful. The Mac can take it — it’s the mature workhorse platform. But it’s a little incongruous coming on the same day Apple launched its best-ever MacBook Air — featuring no touchscreen, no option for cellular networking, and the worst built-in camera in Apple’s product line. And, yes, a standard arrow cursor.

18 Mar 07:19

The quiet serenity of an abandoned Japanese hotel

by Lee

Most haikyo (abandoned buildings) have a unique atmosphere all their own. The faded remains of this old hot spring resort, for example, harked back to a different era, and as such, possessed a sort of melancholic nostalgia. The empty homes and structures of a deserted mountain village, on the other hand, were far more emotive, containing, as they did, personal effects such as photos, clothing etc. Plus completely differently, the mutilated animatronic figures of Western Village theme park made for a vibe that was nothing short of disturbing.

With this aspect in mind then, the building below was similarly special, even though in many ways it’s just another abandoned hotel — something Japan has absolutely no shortage of. Shuttered up and left to slowly decay almost exactly a decade ago, it’s presumably not a very well known spot, as there’s little in the way of damage, and footmarks in the dust were fairly minimal. But due to the bright sun and closed curtains, a couple of the rooms were lit in such a beautiful way that the general quietness was elevated to something almost akin to serenity.

a quiet, serene and abandoned Japanese hotel

a quiet, serene and abandoned Japanese hotel

a quiet, serene and abandoned Japanese hotel

a quiet, serene and abandoned Japanese hotel

a quiet, serene and abandoned Japanese hotel

a quiet, serene and abandoned Japanese hotel

a quiet, serene and abandoned Japanese hotel

a quiet, serene and abandoned Japanese hotel

a quiet, serene and abandoned Japanese hotel

a quiet, serene and abandoned Japanese hotel

a quiet, serene and abandoned Japanese hotel

On a completely unrelated note, and one I mentioned in the previous post, the current climate has made work — not to mention life — very uncertain, so if you are a bit flush, or particularly enjoy my photos, then I’ve taken the similarly uncertain step of setting up one of those buy-me-a-coffee/beer pages: https://ko-fi.com/tokyotimes

11 Mar 08:40

Äntligen är guldbron här!

by fthunholm

Idag anländer guldbron till Stockholm. Den ska placeras mellan slussen och gamla stan och sedan ligga där som ett överdimensionerat långfinger i fejset på alla som sörjer det obsoleta klöverbladet i betong. Jag älskar guldbron av det skälet. Och, för all del, för att den är just en guldbro. Jäkligt fett!

Har jag berättat om August Nordenskiöld?

Han föddes en eländig februaridag 1754 på Eriksnäs gård på den finska sydkusten. Hans mor var av klanen Ramsay, från dom skotska lågländerna, med anor från 1100-talet. August snöade tidigt in på mineraler. Redan vid arton års ålder utgav han, som den obehagliga plugghäst han uppenbarligen var, en disputation: Om tennets och dess malmers beskaffenhet.

Han flyttade till Stockholm och började skaffa sig ett namn inom alkemin. Han tänkte, av guld, skapa de vises sten. Man trodde att alla metaller utom guld var sjuka och att de vises sten skulle göra dom friska, alltså göra dom till guld. De vises sten kunde även användas i förtunnad form, som drickbart guld (antagligen ganska populärt bland tidens miljöpartister.) Givetvis blev han tjenis med den största knäppgöken som har bott i det här landet: Emanuel Swedenborg.

Okej, varför vill man göra guld?

Oftast är väl svaren olidligt prosaiska. Man vill bli rik som ett troll. Man vill göra en uppdragsgivare, typ en kung eller nåt, rik som ett troll, för att kunna kapa åt sig en del av den där trollrikedomen. Man vill bli kändis, typ ”åh kolla där är den där guldfiguren, fan va maxad”.

August Nordenskiöld, däremot, ville göra det möjligt att framställa guld i otroliga mängder, för att sabotera den rådande ordningen. I slutet av ett dokument som redogör för hur guldet ska göras (ett guldrecept!) skriver han ”Gack nu, lilla papper, omkring werlden, och förstör penningetyranniet, så att guld, silfver och ädle stenar en gång måtte upphöra, at vara werldens afgudar och tyrannier!”
. Han ville alltså göra så mycket guld att guldet förlorar sitt värde.

Så mycket guld att det skulle räcka till en bro från slussen till gamla stan.

Epilog: 1792 drog Nordenskiöld till Afrika för att upprätta ett Swedenborgskt idealsamhälle. Lokalbefolkningen reagerade med berättigad skepsis och slog ihjäl honom.

Sensmoralen uteblir.

Bron är här.

04 Mar 07:23

Telling the story of performance

At Clearleft, we’ve worked with quite a few clients on site redesigns. It’s always a fascinating process, particularly in the discovery phase. There’s that excitement of figuring out what’s currently working, what’s not working, and what’s missing completely.

The bulk of this early research phase is spent diving into the current offering. But it’s also the perfect time to do some competitor analysis—especially if we want some answers to the “what’s missing?” question.

It’s not all about missing features though. Execution is equally important. Our clients want to know how their users’ experience shapes up compared to the competition. And when it comes to user experience, performance is a huge factor. As Andy says, performance is a UX problem.

There’s no shortage of great tools out there for measuring (and monitoring) performance metrics, but they’re mostly aimed at developers. Quite rightly. Developers are the ones who can solve most performance issues. But that does make the tools somewhat impenetrable if you don’t speak the language of “time to first byte” and “first contentful paint”.

When we’re trying to show our clients the performance of their site—or their competitors—we need to tell a story.

Web Page Test is a terrific tool for measuring performance. It can also be used as a story-telling tool.

You can go to webpagetest.org/easy if you don’t need to tweak settings much beyond the typical site visit (slow 3G on mobile). Pop in your client’s URL and, when the test is done, you get a valuable but impenetrable waterfall chart. It’s not exactly the kind of thing I’d want to present to a client.

Fortunately there’s an attention-grabbing output from each test: video. Download the video of your client’s site loading. Then repeat the test with the URL of a competitor. Download that video too. Repeat for as many competitor URLs as you think appropriate.

Now take those videos and play them side by side. Presentation software like Keynote is perfect for showing multiple videos like this.

This is so much more effective than showing a table of numbers! Clients get to really feel the performance difference between their site and their competitors.

Running all those tests can take time though. But there are some other tools out there that can give a quick dose of performance information.

SpeedCurve recently unveiled Page Speed Benchmarks. You can compare the performance of sites within a particualar sector like travel, retail, or finance. By default, you’ll get a filmstrip view of all the sites loading side by side. Click through on each one and you can get the video too. It might take a little while to gather all those videos, but it’s quicker than using Web Page Test directly. And it might be that the filmstrip view is impactful enough for telling your performance story.

If, during your discovery phase, you find that performance is being badly affected by third-party scripts, you’ll need some way to communicate that. Request Map Generator is fantastic for telling that story in a striking visual way. Pop the URL in there and then take a screenshot of the resulting visualisation.

The beginning of a redesign project is also the time to take stock of current performance metrics so that you can compare the numbers after your redesign launches. Crux.run is really great for tracking performance over time. You won’t get any videos but you will get some very appealing charts and graphs.

Web Page Test, Page Speed Benchmarks, and Request Map Generator are great for telling the story of what’s happening with performance right nowCrux.run balances that with the story of performance over time.

Measuring performance is important. Communicating the story of performance is equally important.

28 Feb 07:32

Wikipedia och brinnande krinoliner 

by Hexmaster

Wikipedia har ett konto på Twitter. Då och då delar de med sig av blandade uppgifter. Som här om krinolinen, med uppgifter om sex meter i diameter och att nästan 40 000 dödades av krinoliner som fattat eld. Den första uppgiften är uppenbarligen fel (ska vara omkrets), men hur är det med den andra?


En skeptisk användare ställer frågan: Hur vet vi detta?


Så småningom dyker svaret upp. Det var inte självklart; uppgiften hänvisade till en bok på engelska som hänvisade till en bulgarisk tidning som i sin tur hänvisade till en fransk källa. Men ett av leden innebar att ytterligare källgranskning var irrelevant.
Slaveykov reported in 1864 that over the last 14 years, at least 39,927 women worldwide had died in crinoline-related fires
- Borttagen uppgift från Wikipedia: Crinoline


Och så blev Wikipedia ännu lite bättre, tack vare uppmärksamma läsare och flitiga och kunniga redaktörer.

Så här fungerar det när det fungerar som bäst. Men det är en väsentlig skillnad på att skriva i ett aktuellt twitterflöde med en halv miljon följare, och att exempelvis ställa en fråga på en diskussionssida som få läser och färre bryr sig om.

25 Feb 09:23

Director Richard Stanley: 'A coven of witches was using my house.'

by Alex Godfrey

His new movie stars Nicolas Cage as an alien-fighting alpaca farmer. But the maverick film-maker’s life story might be even trippier

Extraordinary stories tumble out of Richard Stanley’s mouth – absurdist adventures from far-off lands, anecdotes involving ghosts and warlocks – all delivered with a mischievous matter-of-factness. One minute, he is talking about a short film he directed after a glow-in-the-dark Ouija board from Toys “R” Us dictated the plot to him; the next, he is remembering a friend who died after doing a ritual to placate “a seemingly fictional deity”. We are ostensibly discussing his new film, Color Out of Space, but it is understandable that he might head off on the odd extended detour; it has, after all, been 28 years since he directed a feature.

His last attempt was his 1996 adaptation of HG Wells’s The Island of Dr Moreau: a dream project for Stanley that turned into a disaster. The daughter of its star, Marlon Brando, killed herself the day before the Australian shoot, leaving the production in temporary limbo in his absence. Co-star Val Kilmer repeatedly disrespected Stanley. A hurricane almost obliterated the set. Engulfed in chaos, Stanley was fired after just three days of shooting, and replaced by John Frankenheimer. Stanley’s contribution to the film was uncredited. (The whole episode was revisited in the terrific 2014 documentary Lost Soul: The Doomed Journey of Richard Stanley’s Island of Dr Moreau.)

Continue reading...
25 Feb 08:55

Venedig så här års

by fthunholm

Vad är det mest medelklassiga som kan hända? Det är givetvis en löjlig sak att fundera över men här kommer i alla fall några kandidater.

Att någon spiller naturvin på en soffa från Svenskt Tenn (köpt på auktion) i ett bostadsrättsradhus i Björkhagen, under en hetsig diskussion om nyttan med ur och skur-dagis, samtidigt som en unge i Mini Rodini-kläder äter en rawfoodboll?

Eller kanske att en man i Majorna berömmer sin städerska inför foodora-budet, med Filosofiska rummet på låg volym i bakgrunden.

Eller möjligen att en kvinna pratar uppskattande om Johan Hakelius glasögonbågar i omklädningsrummet efter pilatespasset, samtidigt som hon tar på sig en långärmad t-shirt från COS och sedan hoppar på en voi men kollar linkedin i mobilen när hon åker, tappar uppmärksamheten och krockar med en leasad elcykel.

Det kanske är det här: En familj på väg till fjällen i en Audi-kombi stannar till på en vägkrog och rynkar bekymrat på sina näsor och sina pannor, ja allt som kan rynkas faktiskt, när de försöker hitta något glutenfritt. Pappan, som är i PR-branschen, säger till mamman, som är kultursekreterare, att dom nog får åka vidare helt enkelt.

Nä det är verkligen inte lätt att säga.

Nåväl, det om det.

Helt orelaterat, läser jag att trehundra personer har betalat mellan 25 000 och 89 000 kronor för att åka med det DN-chartrade Karnevalståget 2020 till Venedig. I priset ingår ”ett intressant föredrag av Björn Wiman”.

25 Feb 07:50

Ny tid, nya ord

by Erik Stattin

Från Patrick Tanguays ypperliga nyhetsbrev Sentiers:

This past Thursday I was at a book launch for William Gibson’s Agency, he uses the term “Jackpot” for the slow(ish) apocalypse surrounding us. In the articles below, Anab Jain cites Haraway citing Stanley Robinson who’s using “The Dithering” to replace Anthropocene, Venkatesh Rao talks about the “Great Weirding”, and for a while I was using “The Churn” (quoted from The Expanse) in this newsletter. Nothing to add, just noting the varied ways in which people are trying to name our times, since I bumped into all of them over three days.

25 Feb 07:26

Snyltande kvackare

by Hexmaster

Två goa gubbar: René-Claudius Schümperli och Alfredo Lerro. Den förstnämnde tänkte på 1990-talet ut en lära som grundar sig på atlaskotan, vår översta halskota. I korthet går den ut på att de flesta symptom beror på att vår atlaskota behöver balanseras, en tjänst som Schümperli och hans anhängare händelsevis erbjuder. Han kallade för övrigt sitt verk för AtlasPROfilax, med krångliga versaler och allt.

En av Schümperlis lärjungar var Alfred Lerro. Efter att ha gått en kurs i Atlasprofilax lanserade han en egen lära. Eller, egen och egen ... I praktiken var det Atlasprofilax med bortfilade serienummer. Han kallade den ATLANTOtec, med krångliga versaler och allt.

Det finns några svenskar som ägnar sig åt sånt här. De erbjuder sig att kontrollera din atlaskota och, om den visar sig vara i behov av balansering – lustigt nog är den alltid i behov av balansering – att ordna även den biten. I praktiken får du lite nackmassage för några tusen. Ännu ett bondfångeri, helt enkelt.

En detalj, som jag på något sätt finner underhållande, är att de flesta svenska utövare håller sig till snyltaren Lerros Atlantotec, bara enstaka till originalet Atlasprofilax. Utan för att ett ögonblick tycka synd om Schümperli; han är en precis lika samvetslös kvackare som Lerro och vet naturligtvis om det.

21 Feb 12:14

How marketers are embracing 'lean innovation' and what it means for brands

The notion that consumers might put commercial-size rolls of toilet paper on stands in their bathrooms, so they don’t have to change the roll as often, was odd enough that Procter & Gamble Co. might not have pursued it. 

But last year, the Charmin development team forged ahead without a concept test and put the Freedom Roll online in Facebook and Instagram ads. Enough people bought the product that they expanded the test, then tweaked the name to Forever Roll, which worked better. As more sales and customer feedback come in, P&G plans to scale the launch further, possibly into stores. 

There’s a method to this madness, one that drives a growing share of product development at P&G and other packaged-goods marketers these days. It’s called “lean innovation,” where the big companies act like the direct-to-consumer startups that have been eroding their shares by getting to market faster and dealing directly with customers. Now P&G is operating in similar fashion, getting products or prototypes in good enough shape to sell limited quantities online, harvesting consumer feedback in the form of sales, reviews and comments, then refining the product and market approach for subsequent rounds of expanding distribution. 

The Forever Roll is among the more whimsical of the 180 products P&G has launched using lean innovation. Brands spawned so far include Zevo, a pest-control system using plug-in bug traps and essential-oils sprays that kill bugs without harming humans or pets. Another, Opte, is a $599 system that uses a blue LED light to scan and detect even subtle age skin spots, an algorithm to analyze them and an applicator that applies lotion to camouflage imperfections. After nearly two years of d-to-c development Opte is set for a broader rollout by early next year. 

P&G isn’t alone. Other consumer packaged-goods players such as Johnson & Johnson and Unilever also have used the lean innovation approach, which involves bringing small multi-functional teams together with minimal resources to launch “minimum viable products,” refining them and their marketing in waves of d-to-c tests. But P&G’s shift to lean innovation appears to be the most extensive among its competitive set, and the company sees it as a lifeline for an innovation program that struggled in the prior decade. 

Innovating innovation
“We needed to innovate how we innovate, because we clearly were not delivering against our growth goals, and we needed to make an intervention,” says Kathy Fish, chief research, development and innovation officer for P&G, who led the shift toward lean innovation three years ago. For professional help, the company turned to lean-innovation proponents Steve Blank and Eric Reis as well as Bionic, a startup studio that pairs entrepreneurs with big companies.

P&G’s traditional innovation approach had relied on a process akin to the Stage-Gate development model, a trademarked system of product-development “stages” and testing “gates” involving considerable upfront research into consumer needs via surveys and field interviews, followed by a series of survey-based concept tests that had to hit volume-prediction benchmarks, before moving to the next set of concept tests. P&G had its own trademarked version of the process, SIMPL, which some insiders joked was anything but simple. 

Lean innovation is still a process with stages and gates, Fish says, “But it’s not as onerous. We’re moving faster through it.” In the case of Pampers Pure diapers, for example, lean innovation helped cut the category’s typical three-year development cycle by more than half.

The key component is making real products to sell in early stages, mainly online, though in some cases an even earlier qualifying step involves using digital ads for conceptual products to see how people respond, then telling them the product isn’t available yet if they do.  

“Once we have a proposition that makes sense, we want to move through creating and incubating a business,” Fish says. Initial success can then lead to putting products in physical stores and distributing to outside online retailers on a limited scale. 

In essence, direct online sales replace the old test markets P&G and other CPG players used to run in places like Cedar Rapids, Iowa, a practice from which the industry turned away in favor of running concept tests such as Nielsen BASES (for Booz-Allen Sales Estimating System). The latter were faster, cheaper and less likely to expose ideas to competitors in the early going. 

Falling in love with the problem
Fish says the process engages consumers in a wide range of research to help identify problems, which are described and explored using lean innovation’s own set of catchphrases, some of them popularized by “Lean Startup” author Eric Ries. Among them:

1. Falling in love with the problem, not the solution.

2.  Getting really clear on your leap-of-faith assumptions about how to solve that problem.

3.  Creating a minimum viable prototype for d-to-c sales to test those assumptions.

4. And, as Fish puts it, “Continuing to learnand pivot until you get to where the consumer loves your proposition and you have a viable business model.”

Charmin Forever Roll began as an exercise to address the growing urbanization of the U.S. market, Fish says. The problems the team “fell in love with” were that people don’t like running out of toilet paper or changing rolls but don’t have much room in urban apartments to store big packages. The “leap of faith” was that people would put big commercial rolls on stands as an alternative. Among the pivots was changing the name from Freedom to Forever Roll after a few months.

“It’s done incredibly well direct-to-consumer,” says Fish. “The appeal is broader than just the urban consumer, and we’re going to scale that.”

In the old P&G process, much more R&D work happened up front, and marketers often weren’t involved until a product was close to market and mass production, Fish says. “We are now bringing commercial [brand] and technical people together at the very beginning” with small teams getting feedback early on from consumers buying the products. 

Not just small brands
The approach is spawning plenty of new small brands, and affecting P&G’s core existing business, too, says Fish. Some bigger successes of lean innovation, as Fish sees it, are on some of P&G’s biggest brands, including developing Pampers Pure, a natural-positioned diaper made with cotton and other plant-based material (albeit also with some synthetic ingredients like super-absorbent polymer). Pure has doubled the size of the natural diaper segment since its launch last year and is now the leader within it, says Fish.

Aside from speed, lean innovation helps overcome doubts about survey research described by the work of behavioral economists Daniel Kahneman, Amos Tversky and others, who’ve documented the difficulty survey respondents have in articulating what they do in real life.

“Moving from attitudinal data to behavioral data, the learning is just much more robust and gets you to a better place faster,” she says. 

Plus, it’s also more fun. “People love to work this way, because we’re putting together small multifunction teams, and they sort of own their space,” she says. “They get to run as long as they’re delivering, and then they come back to leadership if they get stuck.”

New take on failure
That does change how failure is viewed.

“You really need to place enough bets, because most of them are going to fail, and you really only need a couple of big ones to make a difference,” says Fish. “We are finding all the time that our leap-of-faith assumptions are not correct. What makes failure very tolerable is when it’s done fast and cheap, and this sets you up to do that.”

Previously, even ideas that made it through the more painstaking survey-led process often failed in market. “And when a big idea fails, you have so much money spent on R&D, capital and marketing that it’s really hard to recover and makes your leaders hesitant to do it again,” says Fish. “If you fail in a direct-to-consumer test, it might cost you a couple million dollars, but that’s not a lot of money in the grand scheme of what we do here. So it makes failure tolerable.”

P&G hasn’t entirely done away with survey-based concept testing. “Our goal is to make sure we’re managing risk appropriately for the size of the investment,” says Fish. “With North American Tide, we’re more likely to run the confirmatory BASES test just to make sure we haven’t missed anything.” Nielsen BASES tests measure how panelists respond to a product idea, which allows sales forecasts to be adjusted based on how consumers historically overstate purchase intentions and the expected impact of marketing plans. 

Concept testers adapt
Concept testing firms have seen lean innovation impact their business and are pointing out the risks. But they’re also adapting.

“If you’re talking about software, ‘minimally viable’ has a very different definition than a cereal,” says Jenny Frazier, senior VP of innovation at Nielsen. “You can update an app, but if you put out a cereal that doesn’t taste very good, that’s a problem.”

Nielsen’s BASES has created streamlined testing products that turn around results overnight rather than weeks, says Frazier. She also sees a role for Nielsen’s concept tests to get product ideas farther along before d-to-c trials start.

“I haven’t seen validation comparing predictiveness” of transactional lean innovation trials and the sorts of concept tests AcuPOLL does, says Jeff Goldstein, president of the Cincinnati-based firm. 

AcuPOLL also has developed quicker-turnaround tests, as well as Spark MCR Multi-Cognition Research, that draw on behavioral economics by crafting queries to capture impulse and emotion rather than just consumers’ rational—and often wrong—predictions of what they’ll buy. 

Goldstein says lean innovation provides some valuable in-market learning and “fills a void, because test markets went away.” But he says d-to-c sales tests also can have trouble reaching a representative population sample or finding segments that may unexpectedly respond favorably or unfavorably to an idea.

Fish agrees that d-to-c tests fill a void left by the old test markets but at a much smaller cost. It’s possible, in part, because retailers have grown used to their CPG suppliers occasionally bypassing them by selling direct to consumers. Despite the appearance, the goal for most P&G d-to-c efforts is to learn for the sake of broader rollouts, not to develop d-to-c as a selling channel, according to Fish.

“I think where we are with most of our [retail] customers is that we’re learning, and therefore what we bring them is more likely to be successful,” say Fish. “They’re getting to be very willing to be part of the learning journey, which is fun to watch, so they’re willing to give us a few stores to work with.” 

All these mini-rollouts do make it easier for competitors to see what P&G is doing, she acknowledges, but most things don’t go d-to-c without having solid intellectual-property protection, she says. “Second, there are so many experiments going on, it’s hard for people to know exactly which direction you’re going.”

21 Feb 12:13

How Blue Apron went from meal kit darling to scrounging for cash

Blue Apron’s options are dwindling.

The once-pioneer of the meal kit industry is seeking out strategic options to raise money, as it continues to post mounting losses. The company wouldn’t comment about where exactly it was looking, but it most likely will pursue either a private round of funding or an acquisition. In the meantime, it also announced it was closing its facility in Arlington, Texas. “This continued optimization enables the company to redirect financial resources into other parts of the business, including growth initiatives,” Blue Apron wrote in its earnings press release.

Blue Apron is losing money and very badly needs a strategic turnaround. Despite the initial fervor surrounding meal kits, Blue Apron was not able to keep the momentum. As a result, it now faces a tough road ahead. Here’s what happened.

How did Blue Apron get here?
First launched in 2012, Blue Apron brought about two different online business booms. First, it was a pioneer in the meal kit space — a new way for busy young professionals to have fresh ingredients shipped to them, ready to be cooked by following only a few instructions. Second, it relied on a subscription revenue model, having people opt in to a certain number of meals shipped per week. Both of these were new concepts back then — so too was the direct-to-consumer model it used.

Before it went public in 2017, Blue Apron was a private market darling. In 2015, it raised a $135 million round of funding, giving it a whopping $2 billion valuation. But while revenue was growing a fast clip during that period, it was predicated on colossally expensive marketing. In 2016, the company brought in $795.4 million in revenue, but posted a loss of nearly $55 million. The company was reportedly spending $400-per-customer on marketing in 2017 while only earning around $235-per-quarter on them. This past quarter, Blue Apron spent $12.1 million on marketing alone, which represented 12.8% of its revenue.

The company has always needed one thing: more cash to acquire new customers. That’s why it went public in 2017, which raised Blue Apron $300 million. Now, three years later, the company once again needs an infusion to keep the business afloat.

There are multiple reasons why Blue Apron has yet to be sustainable. The biggest ones are ever-mounting competition, and the realities of a low-margin business. While Blue Apron was one of the first to meal kits, it certainly wasn’t the only one. Competition got fierce, with players like HelloFresh, Purple Carrot and Plated entering the space too. But many of those companies didn’t last for long as they too had trouble keeping up with marketing costs in the name of customer acquisition.

Meanwhile, grocers began to also dabble in the space. Kroger bought the meal kit company Home Chef in 2018 for $200 million, and Amazon began offering its own meal kits both online and at Whole Foods locations.

Put together, the space got crowded — and very few (if any) of the players had a solid pathway to profitability. Blue Apron especially — in its most recent earnings report, the company posted a net loss of $21.9 million on $94.3 million in revenue. “We continue to believe that we have the right strategy to drive customer and revenue growth in the business and we continue to work to launch additional capabilities and test new product offerings,” said president and CEO Linda Kozlowski.

As a result, customer retention has been one of Blue Apron’s biggest pain points. This past quarter, it reported 351,000 subscribers, down from 557,000 the year prior. In March 2017, the company boasted more than 1 million customers. Customers aren’t the only retention problem either. Kozlowski is Blue Apron’s third CEO — joining less than a year ago after Brad Dickerson, who took the job in 2017, stepped down. Dickerson took the reins from co-founder Matt Salzberg. Currently, no Blue Apron founder holds an executive position.

Where meal kits currently stand
The overall realization for companies offering meal kits is that they can’t do it alone. Many companies either got bought up by grocers or formed partnerships. Blue Apron sought out such partnerships, inking deals with both Jet.com and Weight Watchers. But, as Freedonia Group analyst Cara Brosius told Digiday in 2019, these moves likely weren’t enough.

“The meal kit subscription delivery model simply doesn’t work for a lot of potential customers,” she said. “Sometimes people want to cook a meal on a whim and don’t want to wait for a meal kit to arrive one or two days later from Jet.com.” Indeed, Blue Apron ended its pilot with Jet.com last August, saying it wanted to focus more on its direct-to-consumer business.

The company toyed around with other ideas too — opening up a series of pop-up shops in New York featuring well known chefs and food personalities. It tested out a retail partnership with Costco in 2018 that lasted less than a year. In early 2019 Blue Apron began trying out same-day delivery in certain locations. Just a week ago the company unveiled a new product called Meal Prep aimed at letting customers make many meals at once they can then eat later.

According to NPD food and beverage industry analyst Darren Seifer, meal kit companies are still trying to figure out how best to offer convenience. “Consumers are looking for ways to cut out time from the whole process,” he said. This means businesses like Blue Apron both need to be available in as many places as possible, as well as offer products that are quicker and easier than just a box of ingredients.

The tradeoff, however, is cost. “A clear factor is margins,” Seifer said. “That is a major challenge: how do you add steps, add labor, but keep it at an affordable price?” For many meal kit businesses, the strategy has been to partner with retailers who could help offset the costs. For Blue Apron, it either didn’t act quickly enough to find the most sustainable pathway to profitability or couldn’t hit on the right partnership.

The company’s future will likely have an impact on the industry as a whole. It began as a subscription-based product that would make it easier for people to cook at home. But the model has yet to fully be proven out.

“I think meal kits need to prove their value,” said Seifer. “I don’t think they’ve gotten quite there yet.”

21 Feb 12:13

What Happens To Your Mail-Order Mattress After You Return It

Earlier this year, I noticed something curious: four Craigslist ads, selling the same brand of mattress, using nearly the same text, at the same location, but illustrated with different photographs. Let’s just say it doesn’t take a crack journalistic mind to suspect something odd was happening.

So this journalistic mind responded to all the ads. What I found was a story that went beyond mattresses in Minneapolis. More Americans are buying more stuff online, a trend driven partly by free and easy return policies. But as retailers sell more, they also end up with more items being sent back — creating a long, winding logistical trail that can very easily end up at the city dump.

The problem only gets more complicated when the thing being sold is a large, awkward block of heavy foam. Many, many online bed-in-a-box retailers have sprung up in recent years.1 The first of these companies popped up around 2010. Today, there are dozens of them, and as mattress-in-a-box companies proliferate like so many bedbugs, they’re finding themselves with a waste problem.

Part of what has made these companies successful is their return policies, said J. Andrew Petersen, a professor of marketing at Penn State University. In the early 2000s, his research demonstrated that returns weren’t necessarily bad for business. His work tracked sales data for a catalog clothing company over six years and found that as customers returned more items, they also purchased more — even as they also were receiving fewer of the company’s catalogs in the mail because of their return habits. There are limits to this, he told me, but in his studies, return rates as high as 13 percent were actually associated with higher profits.

These findings coincided with an easy-return era in online sales. That’s driven a massive growth in both direct-to-consumer sales and returns, said Paula Rosenblum, managing partner of Retail Systems Research, a market analysis firm. Between 2010 and 2015, returns across the U.S. and Canada increased by 66 percent, according to the U.S. Postal Service. But while shopping got more convenient, “returned” hasn’t always meant “resold.” When items come back to a retailer, they have to be sorted and repackaged, which costs money, and retailers might not be able to resell them at full price. “How much are you willing to pay for margins so slim?” Petersen said. The result: As much as 5 billion pounds of stuff just thrown out every year.

Which brings us back to my mattress adventure. Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don’t like the bed, you can return it and get your money back. Seems easy, so I tried it.

I had bought a mattress from a company called Tulo, but wanted to swap a medium-firmness model for a firm one. Which is how I found that, at least for this company, “returning” the unwanted mattress really just meant something more along the lines of “We’d prefer you donate it, but do what you want with it.” And this is the problem with lenient return policies for mattresses that arrive at customers’ house vacuum packed into a narrow tube. You can’t stuff this particular genie back into the bottle.

I ended up on Craigslist looking at mattresses because I wanted to know if I could resell mine. The four ads I found — for Purple brand mattresses at half their retail price — told me resale was possible. But something weird was going on.

At the other end of those eerily identical ads I found a single seller — an independent agent for a new kind of company that’s aiming to solve the mattress companies’ problems and reduce landfill waste. Called Sharetown, it works kind of like Uber and Lyft: A mattress company contracts with Sharetown to handle returns and, when one pops up, Sharetown connects the customer with an nearby agent who takes the mattress off their hands, cleans it up, and markets it for sale on local community sites like Facebook and Craigslist. When the mattress sells, everybody gets a cut — the agent, Sharetown and the company that originally sold the mattress.

Cody Hunter, founder and CEO of Sharetown, said it doesn’t compete with new sales because generally the people buying a used mattress aren’t the people who are willing to pay full price. He sees it more like allowing the company to reach customers they’d otherwise never be able to get. Sharetown has partnerships with multiple mattress companies, including Purple, Layla, Nest, Helix, Luma and Nature’s Sleep.

While clothing returns have driven growth in a secondhand industry that’s now big enough to be releasing market reports, mattresses have presented more complex logistics. The brands that work with Sharetown aren’t the only ones who’ve had to think outside the box. To make sure its unwanted mattresses go to charity, Tuft & Needle has developed an in-house logistics system and partners with a network of over 250 partner charities, said Melanie LaDue, the company’s giveback lead. When a customer wants to return a mattress, Tuft & Needle sets them up with one of those partners and only processes the refund after the customer uploads a picture of their donation receipt.

Ideally, this system runs smoothly, with mattresses being picked up for free and taken to people in need. But that’s not always the case, LaDue told me. “In California, a lot of charities can’t accept a used mattress,” she told me. “New York is another tricky area because charities aren’t willing or able to go into the city for pickup.” In those situations, all the company can do is encourage customers to donate to friends and family or, if all else fails, spend some of its own money to hire a waste removal company — which may mean at least part of the mattress will go to a landfill.

It’s not business as usual for retail sales companies to contract out to secondhand dealers or build a charity logistics arm, but avoiding the landfill takes more than just good intentions.

CORRECTION (Feb. 20, 2020, 11:40 a.m.): A previous version of this article inaccurately said that the online mattress sales were a $29 billion industry. That is a 2017 valuation of the entire mattress industry, not just the online sector. Online sales are now about 14 percent of the total domestic mattress market. Also, this article said online sales were worth 20 times as much in 2019 as they had been in 2014. That was an estimate of sales for six companies, not an industrywide measure. These statistics have been removed.

17 Feb 11:42

Inside Mark Zuckerberg's Lost Notebook

I first met Mark Zuckerberg in March 2006. At the time, I was the lead tech writer at Newsweek and was working on a story about what we were calling Web 2.0—the notion that the next stage of the internet would be a joyful, participatory creation of individuals. I'd heard about a social networking startup that was spreading like kudzu on college campuses. I wanted to learn more about it, perhaps give it a name-check in the story. Luckily, Zuckerberg, its cofounder and CEO, was scheduled to appear that month at PC Forum, a conference I regularly attended, at a resort in Carlsbad, California.

We agreed to meet at the lunch hour on the conference grounds. We sat side by side at one of the big, crowded, round tables set up on a lawn under the bright sun. He was accompanied by Matt Cohler, who had left LinkedIn to join Facebook. Cohler, unable to nab a seat next to us, sat across the table, barely within ear range.

Adapted from Facebook: the Inside Story, by Steven Levy, to be published February 25, 2020.

Courtesy of Penguin Random House, LLC

I took it in stride that Zuckerberg looked even younger than his 21 years. I'd been covering hackers and tech companies for long enough to have met other peach-fuzz magnates. But what did shake me was his affect. I asked him a few softball questions about what the company was up to, and he just stared at me. He said nothing. He didn't seem angry or preoccupied. Just blank. If my questions had been shot from a water pistol at the rock face of a high cliff they would have had more impact.

I was flummoxed. This guy is the CEO, isn't he? Is he having some sort of episode? Was there something I'd written that made him hate me? Time seemed to freeze as the silence continued.

I looked over to Cohler for guidance. He smiled pleasantly. No lifeline.

Stumbling for a way out of the awkwardness, I asked Zuckerberg if he knew anything about PC Forum. He said no, and so, as a resident Methuselah, I explained its roots as the key industry gathering in the personal computer era, where Bill Gates and Steve Jobs would go at each other with smiles on their faces and shivs in their fists. After taking in that bit of lore, he seemed to thaw, and for the rest of the lunch he was able to talk, albeit sketchily, about the company he started in a dorm room and which had grown to 7 million users.

Though I was unaware at the time, I had joined the club of those stunned by Mark Zuckerberg's trancelike silences. Facebook VP Andrew Bosworth once called this stare “Sauron's gaze.”

Zuckerberg and Facebook got four sentences in my cover story, “The New Wisdom of the Web.” If I'd known the things that Zuckerberg hadn't shared with me that afternoon at the La Costa Resort and Spa, I might have devoted more space.

Zuckerberg was entering one of the most productive periods in his life. A few weeks after I met him, he would lay out a ludicrously ambitious vision for Facebook. In a journal with unlined 8-by-10 paper, he sketched his mission and product design and explored how a tiny company might become a vital utility for the world. In detail, he described features called Open Registration and Feed, two products that would supercharge his company.

Zuckerberg found focus in that notebook and others. In his jottings are the seeds of what would come—all the greatness and the failings of Facebook. Over the next 10 years, Zucker­berg would execute the plans he drew up there. Facebook would transform itself from a college student hangout to the dominant social media service, with a population bigger than that of any country in the world, and was on its way to having more members than any religion. Zuckerberg's gospel insisted that more and more sharing was an inherent good. In addition to bringing people together, Facebook became a source of news, entertainment, and even life-saving information. The company monetized its user base with ads, and Zuckerberg became one of the richest people in the world, his name hoisted into the pantheon of PC Forum legends.

And then came the 2016 election. Suddenly, simmering complaints about the service boiled over into anger. Facebook's most cherished accomplishments became liabilities. The enormous numbers of people who connected, “We Are the World”-style, on the service now became alarming evidence of its excessive power. A platform that allowed the voiceless to be heard also allowed trolls to broadcast bilious provocation at ear-splitting decibel levels. It was a tool for deadly oppressors and liberation movements alike. And above all, it was an egregious privacy offender: Facebook's long-held ethic of sharing was now viewed as a honey trap to snare user data. And that data—information provided wittingly and unwittingly by all of us—was the substance on which Facebook grew fat and prospered.

Since 2006 I've been watching Zuck­erberg and, over the past three years, have been writing a history of his company. I've spoken to him nine times and observed as he's adapted—and, in some ways, refused to adapt—to the most challenging circumstances. The shift in public attitudes toward Facebook mirrors the reputational fall of the tech sector itself. But Facebook's unique circumstances emanate largely from its founder's personality, vision, and approach to management. To understand Facebook, you have to understand Zuckerberg.

That isn't the easiest task. Even he admits that there's a robotic coolness to his public persona. After many conversations, he got relatively candid with me, but there was always a measure of reserve. He never forgot that I'm a reporter and was understandably protective of himself and the company he built.

12 Feb 14:55

Psychedelic reggae for deep heads

by David Pescovitz

For nearly forty years, master Nyabinghi percussionist Bonjo Iyabinghi Noah has collaborated with dub magician Adrian Sherwood/On-U Sound and friends in a psychedelic reggae ensemble called African Head Charge. Sherwood has said the idea for the group and the first album, "My Life in a Hole in the Ground" (1981) was sparked by Brian Eno's "“vision of a psychedelic Africa," a phrase he used to describe his wonderful album with David Byrne, "My Life in the Bush of Ghosts." Throughout the 1980s, I'd often return to "My Life in a Hole in the Ground" as the soundtrack for my own personal journeys into inner space.

On March 6, African Head Charge is following up a series of vinyl reissues with Drumming Is A Language: 1990-2011 a CD box set or vinyl bundle containing five essential albums along with "Churchical Chant Of The Iyabinghi," a collection of unreleased version mixes from the early 1990s. For a taste, immerse yourself in the gorgeous expanse of "Peace and Happiness" above. The way out is the way in.

(via Dangerous Minds)

10 Feb 13:39

The New York Times's success lays bare the media's disastrous state | Emily Bell

The financial health of journalism has been deteriorating in such an acute way that every spit and cough emanating from its institutions is anxiously pored over to ascertain whether it’s a death rattle or a sign of miraculous recovery. An outcome few would have predicted for the future of media has been the resilience of a handful of decidedly old-fashioned legacy institutions, at the cost of the shrinking of the supposedly more innovative digital players.

The new gatekeepers of the global media, which are mostly American and Chinese mega-platforms such as Facebook, WeChat, YouTube, Google, Apple and co, have created a business environment that is inherently hostile towards free, advertising-supported media.

Costly journalism is the first casualty of an advertising model that favours these online platforms. Those organisations that have unbelievably survived the past 15 years of digital onslaught are defined by both the presence of mission and money.

Take for instance the New York Times, the midtown Manhattan local news organisation which is transforming itself into a global digital news brand. Historically characterised by its preponderance of seersucker suits and Mont Blanc pens, the “Grey Lady” was on the critical list a decade ago. Weakened by the financial crisis, its market capitalisation had halved to $1.5bn (£1.16bn) and its lavishly staffed newsroom numbers were heading south of 1,300. When it introduced a paywall in 2011 it felt like a last roll of the dice.

Even as recently as 2013 former publisher Arthur Sulzberger noted that it was a “very low moment” when the New York Times’s biggest rival, the Washington Post, was sold by the Graham family to Amazon billionaire Jeff Bezos.

Last week, the New York Times emerged from its period of digital transition as a financially stronger, editorially robust organisation. It hit its very ambitious target of earning $800m per annum through digital revenues 12 months early and its share price rose to a 15-year high.

The newsroom, no doubt too busy to celebrate as it documents the unravelling of American politics, is at a historic high level of 1,700 journalists.

Ironically, this remarkable revival in both its subscription base and its share performance stems from the policies of Donald Trump. Digital subscriptions have boomed as the progressive audience sees support for reporting institutions like the New York Times as the only effective opposition to a corrupt government.

And the stock market boom, as we are constantly reminded by the president’s Twitter feed, is peaking on the basis of an economic policy that largely favours rich business owners at the cost of everyone else.

The revolving door between media organisations is in constant motion, but as the layoffs in local and digital news outlets continue, the New York Times is hiring many more than it is firing. Many of those who have joined as either staff or columnists come from the world of digitally native publishing.

Ben Smith, former editor-in-chief at BuzzFeed, left the newsroom he founded to join the New York Times as a media columnist. Pioneers of journalism startups such as Kara Swisher, America’s best-known technology reporter and commentator, joined the huge roster of writers. Choire Sicha, a key founder of defunct but highly influential sites such as Gawker and the Awl, now heads the styles section. Taylor Lorenz has joined, bringing with her beat reporting on influencers and TikTok, making the New York Times relevant to a whole new audience. The Daily Podcast is also hugely popular among younger audiences. This isn’t how the future was meant to be.

Chief executive, and former BBC director general, Mark Thompson put the success of the New York Times down to a strategy that allowed the digital assets within the news organisation to grow independently of the gravitational pull of the still-declining print product. Crosswords and cookery, both addictive and slick digital offerings, are far more important in revenue terms than their positions in a printed package would indicate.

However, there’s something else at play here which has more to do with the political and economic environment.

An aging audience of wealthy newspaper subscribers helped get the New York Times across the wobbly bridge to a digital world, where now, the same elderly subscribers have embraced digital subscriptions on their iPhones.

From here the process will be one of perpetual change, but one led by the elite legacy institutions. The New York Times, in one sense, is a spectacular and hopeful success story. But in other ways it reveals the disastrous state of the current media landscape. Connectivity has sorted society into the 1% and the rest. Winners taking it all are a feature, not a bug, of the current technocracy. If Smith, a far-sighted editor deeply invested in his staff and newsroom at BuzzFeed, could not see a sufficiently attractive path forward, then there probably isn’t one.

Nicky Morgan
Nicky Morgan warned the BBC not to end up like Blockbuster. Photograph: Andy Rain/EPA

Against these lessons from America, the Conservative party’s attitude towards news media looks wilfully inadequate. Despite debating the Cairncross review’s recommendations on how to keep public service journalism plural and sustainable, the government rejected its most vital recommendation: that through a newly created Institute for Public Interest News, there should be a sustained and well-researched effort to ensure British media does not devolve into a 1% market.

The adaptation of the BBC as an extended platform to support local reporting was also effectively nixed by budget cuts. Further pressure on funding comes from the government’s dogged determination to decriminalise the licence fee; a consultation on the matter was launched only this week. Facebook’s refusal to curb lies in political advertising has been immediately rewarded by the culture, media and sport select committee switching emphasis from probing platform power to exploring how to diminish public service media.

The culture secretary Nicky Morgan’s most high profile utterance on the task of rethinking media was to urge the BBC to be more digitally adaptable, so as to not end up like video rental chain Blockbuster. It should be far more concerning to Morgan and the British electorate that instead the BBC ends up like Netflix: undifferentiated, afloat only on borrowed money, and inherently uninterested in the cultural needs of a population that needs reliable news.

10 Feb 07:11

Christopher Eccleston: ‘I really felt that I was going to die’

I was originally due to meet Christopher Eccleston a few months back. The plan was to discuss his new book, I Love the Bones of You, which is part autobiography and part moving tribute to his father, Ronnie, who died in 2012 following a long period with dementia. But then word reached us that the actor was keen not to dwell on that; was there anything else we might like him to talk about?

It is unusual for a celebrity to want to discuss anything other than the thing they were promoting. But it turns out Eccleston had his reasons for changing the subject. His book focuses heavily on his previously undisclosed struggle with anorexia and a mental breakdown so intense that the Priory psychiatrist Justin Haslam described it as one of the worst cases of clinical depression he had ever seen. Eccleston, 55, found it easy enough to write his account of the trauma, but the subsequent task of promoting it was far tougher than he had expected.

“It became very difficult,” he says, when we meet up in London at a members’ club in Soho. “Going on Lorraine, for instance, where you’ve got a couple of minutes to try and be articulate about anorexia. I think of myself as really quite robust – but I felt very exposed.”

He casts his mind back and smiles: “I mean, can you imagine going on The One Show to talk about clinical depression? They went straight from me to a piece about badgers!”

Eccleston’s breakdown came in early 2016 after his relationship with his wife, Mishka, collapsed; the pair are now divorced and co-parenting. He says he’s a lot better, even if recovery is likely to always be a work in progress. He exudes what you might call classic northern warmth – a big handshake to greet me, an arm around the shoulder even, and a keenness to make sure everyone in the room is happy, from the photographer to the woman bringing us coffees.

Christopher Eccleston with Daniel Craig in Our Friends in the North
Christopher Eccleston with Daniel Craig in Our Friends in the North. Photograph: BBC

Writing a book was a big thing for Eccleston. It covers his acting career, of course – those defining roles in Shallow Grave, Our Friends in the North and Doctor Who, as well as his 1991 breakthrough as Derek Bentley in Let Him Have It – but it is largely focused on the demons that have pursued him through life. It is delivered with searing honesty, and that is how he comes across today – a great talker, open about everything – which is strange, given that opening up doesn’t come naturally to him.

“I’m male and northern and from a working-class background, so you were not supposed to speak about your feelings,” he says. “I still carry all the baggage about masculinity and toughness, and I was ashamed about my depression and eating disorder.”

So why write it?

“Because I do think that the breakdown and hospitalisation changed my life,” he says, and as he does so his voice wobbles, almost breaking for a second. Eccleston has a big presence but there is an obvious fragility there. “It changed my view of myself and existence. I really felt that I was going to die.”

At his worst moment, Eccleston contemplated suicide. “I did have what people might call intrusive thoughts.” But then he thought about his two children, Albert and Esme, and the legacy it might leave. “I think cowardice played a part too,” he says, allowing himself a smile. “I thought: ‘That’s gotta hurt.’ Sorry to be crass.”

Instead, Eccleston ended up in a psychiatric ward, celebrating his 52nd birthday on his second day inside. He remembers that day, seeing himself in the mirror and realising he was walking like he had seen mentally ill people walk onscreen – he gets up and shuffles across the room to demonstrate, all hunched up. “I remember clocking it and thinking: ‘Am I acting this?’”

His doctors told him that there was a severe imbalance in his brain chemistry and he was put on high doses of medication. The trigger might have been the split from his wife, and the guilt around not seeing his children, but Eccleston’s problems had been brewing for years. Since childhood, he had suffered from body image problems. He wanted to be androgynous – “Still do, because I feel like a prop forward” – but he knew his mum and dad wouldn’t have tolerated their kid dabbling in eye liner on the streets of working-class Salford, where he grew up.

Christopher Eccleston with Kerry Fox and Ewan McGregor in Shallow Grave
Eccleston with Kerry Fox and Ewan McGregor in Shallow Grave (1994). Photograph: Allstar/Channel 4

“I could do all the male stuff – I was captain of the sports team and I’d get very physical on the field,” he says, “but I also had this interest in femininity. When I did my first play at Eccles college, Lock Up Your Daughters, I wore mascara and I was like: ‘This is fucking brilliant!’ I was expressing on the outside what I felt on the inside.”

He was never confused about his sexuality, although he says he has always appreciated male beauty. His relationship with his male friends had always been especially intimate, too: “It’s a terrible word, but there were suspicions,” he says, “because of how we were together.”

What Eccleston was actually hiding from his family were his issues with food. These only became worse when he ventured into acting, so determined was he to achieve the striking angular features of his heroes such as Daniel Day-Lewis.

Anorexia is, he says, “like being in hell”. Did it affect him every day?

“Every minute. All you think about is food – the consumption of, the rejection of. You don’t think about anything else.”

Eccleston’s approach to his work has always been intense and obsessive – not just in how he approaches his characters but in how he picks his roles. Yes, he has indulged in some Hollywood fluff in his career – he has described himself as a “whore” for starring in GI Joe and Thor – but he normally evaluates his roles in terms of what social good they’re bringing to the screen.

“Like my dad, who was an autodidact, I always saw television as political,” he says. “I always felt the work had to have some value beyond just me showing off, which I love doing.”

Eccleston in Let Him Have It
Eccleston as Derek Bentley in his 1991 breakthrough, Let Him Have It (with Paul Reynolds). Photograph: Moviestore/Rex/Shutterstock

He once turned down the role of Begbie in Trainspotting, thinking it a cliche to cast a northern man in the most violent role (he wrote to Danny Boyle to say he thought he should be Renton instead). His proudest achievements aren’t always his most famous: Jimmy McGovern dramas such as Hearts and Minds or Hillsborough; Peter Bowker’s 2002 TV film Flesh and Blood. But even deciding to become Doctor Who or Macbeth had a political element to it – showing kids that a working-class lad from Salford could do it.

His choices, he thinks, were a subconscious attempt to make his father proud. His dad has been the overriding influence in his life, and this is something the book unravels with admirable elegance. I’ll admit that for the first 50 pages or so I worried it was going to be overly sentimental – Ronnie starts off being portrayed as an almost saintly character. But then Eccleston talks about his dad’s rages – terrorising the whole household when he returned home from work – and he writes incisively about the frustrations bound up in this man whose background meant he was never given the opportunity to reach his full potential. Eccleston bases most of his roles on aspects of his father and he unpicks every aspect of his character, good and bad, that came from him, too. His life story – from the highs of acting and the lows of depression – ends up far rounder for having been intertwined with that of his father’s.

Despite the devotion to his dad, Eccleston’s mother, Elsie – with who he had, if not a better, then a far less complex, relationship – emerges as the real rock of the family, the unsung heroine. Has she read the book?

“She has,” he says. “I’ve still not had the absolute conversation about it. I think she’s a bit ambiguous about it. I was worried she’d think I’d betrayed her.”

At Christmas last year, Eccleston thought things had come to a head when his mother told him he’d “got it wrong” in his book. She apparently said: “When you first moved to London, I didn’t send you a fiver every other week. It was a tenner.”

He grins: “I was just relieved it wasn’t something deeper.”

Christopher Eccleston in The A Word
Eccleston in The A Word: a third series will be broadcast later in 2020. Photograph: Rory Mulvey/BBC/Fifty Fathoms

Eccleston actually moved back in with Elsie after getting out of the psychiatric ward, continuing his recovery while she looked after him in his childhood home. His first UK job from there was to continue his role as Maurice in The A Word, Bowker’s BBC drama that centres around a young boy with autism. It is a show that means an awful lot to him: he has become close friends with Leon Harrop, the actor with Down’s syndrome who plays Ralph, and he loves the fact that television is bringing autism – “something that affects millions of people’s lives in some way or other” – into people’s homes. But the series is also closely connected with his recovery. “I first became ill on The A Word,” he says. “They saw it and they cared for me.”

In his book he relates how his agent convinced him to finish filming series one of the show before checking into hospital, which sounds like terribly irresponsible advice to me given his condition.

“Well, she did tell me that she found it hard seeing that written down,” he admits. “She’s a very sensitive, very intelligent human being. But I think, as a fellow who has defined himself by work, what she was saying to me was: ‘There will be a future – but less of one if you don’t finish The A Word, because it will leave you in the shit.’”

It is a depressing truth that leaving the show would likely have led to insurance issues for production companies hoping to cast him again. That may be the case anyway, given that he has now publicly disclosed his mental health issues. “What my agent and I discussed was that the more I worked, the more relaxed the insurers would become, and I’ve not missed a day’s work since,” he says, proudly. Still, he has noticed that work has been thin on the ground recently. “I only had three months’ work last year and there’s nothing coming up now,” he says. “But I think that’s possibly got more to do with me being white, male and middle-aged. And, quite rightly, those stories, which I’ve benefited from for 30 years, are not being told at the moment. I completely accept that. But I’m hoping that there are a few toxic male roles I can play soon. Surely we’ve not cleaned them all out!”

Reading Eccleston’s book, I was struck by how relentlessly critical he was of his own achievements. Whether it was playing Macbeth (“a deeply flawed performance”) or starring as Nicky Hutchinson in Our Friends in the North (Daniel Craig and Mark Strong supposedly gave better performances), he is never particularly kind to himself. Had I never seen him act I would assume, from his own words, that he was poor to middling at best.

Christopher Eccleston at Blacks Club, London
Eccleston in London in 2020: ‘I still don’t watch my performances, but I am easier on myself.’ Photograph: David Levene/The Guardian

“Well, that’s how I feel most of the time,” he says. “It’s tied up with my whole notion of being thick and working-class. That I’m not very poetic. But I’m much easier on myself since the breakdown. I still don’t watch my performances – because I can be very critical of my physical appearance, which I have to be very careful about – but I am easier on myself.”

I think writing the book has probably helped Eccleston cut himself some slack. As with his best performances, he can identify the value in it.

“I do feel that going through my own hell can benefit my kids,” he says. “I know how extreme I’ve been in my life in the search for identity and self. And so I’m prepared for them to go seriously off-piste, as people do, and not panic or make it all about myself.”

In a way, it’s not for his father that he wrote the book, but for them.

“I didn’t want Albert and Esme to ever feel there was anything they couldn’t talk to me about,” he says, softly. “Not in the way that I felt I couldn’t talk to anybody. Nobody should go through that.”

I Love the Bones of You is published by Simon & Schuster (£20 rrp). To buy a copy for £16.80, with free UK p&p, visit guardianbookshop.com. Series three of The A Word will air on BBC One later this year.

• For help and advice on eating disorders in the UK, contact Beat on 0808 801 0677; in the US, contact the NEDA on (800) 931-2237; and in Australia, contact the Butterfly Foundation on 1800 33 4673. For help with mental health issues, contact mind.org.uk. In the UK and Ireland, Samaritans can be contacted on 116 123 or email jo@samaritans.org or jo@samaritans.ie. In the US, the National Suicide Prevention Lifeline is 1-800-273-8255. In Australia, the crisis support service Lifeline is 13 11 14. Other international helplines can be found at www.befrienders.org

07 Feb 09:32

Mailchimps skrivråd – bland de bästa

by Jonas

Mailchimp – tjänsten för att skicka mejl som nyhetsbrev och liknande – har en Content Style Guide som är en av de bästa jag vet. Rejält omfattande, med avdelningar för Voice and tone, Writing legal content, och mycket mer. Visserligen på engelska, men lätt att tillämpa även för andra språk.

Utvecklad för det egna företaget, men generöst nog har de gjort den fritt tillgänglig för alla, under en Creative Commons-licens. 

Bild: Thomas Skirde från Pixabay

06 Feb 14:01

Here’s what you need to know before moving to a new CMS

Even if you hate it, you’re probably pretty comfortable with the system you use to publish news.

You’ve figured out the workarounds. You know the peccadillos. And that last CMS transition was rough, remember?

Cool. Ready to move again?

“It’s an overwhelming thought,” said Steve Beatty, who works in communications with Newspack, a publishing platform from WordPress. “Most of the time, I think journalists are happy with the devil they know.”

So why make the switch?

“CMS is destiny,” said Damon Kiesow, Knight Chair in digital editing and producing at the Missouri School of Journalism. “Pretty much everything you do in your entire organization, be it newsroom, advertising, subscriptions, video, AR – whatever the new thing is or the old thing is – that’s all constrained by the capacity or lack thereof of your content creation and publishing systems.”

There are now publishing platforms built by and for digital newsrooms both big and small. Journalists in different cities and from different companies are helping each other understand and use those platforms. And now, there’s a grant aimed at helping nonprofit newsrooms and newsrooms that cover underserved communities make the move. (It’s up to $20,000 for 25 newsrooms. See the details here.)

The biggest reason to make that move has to do with your current CMS, which “more than likely doesn’t allow the flexibility to be innovative,” Kiesow said, “and that innovation isn’t just editorial. It’s business, it’s audience engagement, it’s editorial storytelling.”

But moving to a new publishing platform is not necessarily:

  • The same as a site redesign.
  • Easy.
  • Just about technology.

“This is not just moving from Android to Apple or one format to another or changing the browser you’re using,” said Merrill Brown, founder and CEO of The News Project. “It is about the fundamentals of what someone running a site is actually trying to do … It’s thought of as a technology opportunity, and certainly the technology is critical, but it’s really a product and business opportunity.”

Among what new publishing platforms promise:

  • Faster load times
  • Increased opportunities to grow subscribers and members
  • Better storytelling opportunities
  • Better user experience

And the process itself puts a spotlight on workflow, company goals and culture – the big picture stuff.

So what do you need to know before choosing a new CMS?

We spoke with three local newsrooms and four publishing platforms to find out. We also provide details — not reviews — on five different CMS platforms that many newsrooms are using (including their prices.) You can sign up for open demos, and send your questions for the platforms and the journalists using them. We’ve partnered with News Catalyst for this project and will round up answers.

Still not sure it’s worth the trouble? How about this: “Companies are asking journalists to do more with less resources,” said Scot Gillespie, general manager of The Washington Post’s Arc. “The only way you can do that is with emerging technology so you don’t run yourself into the ground.”

More from Poynter and News Catalyst: We researched five CMSs — Arc, Chorus, Ghost, Newspack, and The News Project — to kickstart your CMS transition

A large crowd gathered for an Oklahoma Watch gun forum on April 23, 2019. Whitney Bryen/Oklahoma Watch

Two years ago, The Philadelphia Inquirer moved to ARC and went through a site redesign at the same time.

“I don’t recommend doing that,” said Jessica Parks, the Inquirer’s assistant managing editor for digital and managing producer.

After Oklahoma Watch’s executive editor saw that WordPress’ Newspack was looking for newsrooms to pilot on its platform, he applied on the day of the deadline.

“I just kind of jumped in,” David Fritze said.

That meant that once the process began, it took Fritze awhile to catch up.

And The Dallas Morning News moved fast to transition onto Arc.

“How’s this for a pithy maxim: Never underestimate the challenges of content migration,” said Nicole Stockdale, Dallas Morning News’ director of digital strategy. “With just a little longer runway, we could have been more deliberate with some decisions that affected the newsroom; it seems almost impossible to get that balance right.”

Here are some lessons learned from both newsrooms and publishing platforms:

Get everyone on the same page

Two things make the process of moving to a new CMS easier, said Arc’s Gillespie: Agreeing that the move is a priority and understanding why. That means across the company, from business to tech to editorial.

“What we see very often is we’re actually the ones that are bringing them together and driving those discussions and helping with change management.”

What are the goals everyone can agree on? Efficiency? Higher engagement and traffic? Subscription conversions? Design flexibility?

Define those things up front, Gillespie said, so you don’t get off course.

Many newsrooms see moving to a new CMS as complicated, disruptive and expensive, said Brown with The News Project.

“It’s rarely something planned.”

But there’s a strategy behind moving platforms, and it matters to the business as a whole.

“I guess the thing that’s most dangerous is thinking of this in isolation and not understanding how cross-disciplinary it is. This is not the newsroom’s project, this is not the tech group’s project, this is the company’s project.”

If the migration and redesign process is not a collaboration across the company, Brown said, it won’t be effective, efficient or productive.

“It’s time to make this a priority and realize you can’t afford not to be thinking about it.”

Ask for help

With whatever publishing platform your newsroom chooses, you likely won’t be the first newsroom ever to use it. So don’t try to figure everything out on your own, said Parks with the Inquirer.

“Don’t reinvent the wheel.”

Midsize and bigger newsrooms have likely already done research and development with a CMS. What works for them? What are the limitations? What’s the transition process like? What’s the code to make that really cool thing? What does the data show?

“Most of those organizations are happy to talk and share,” she said.

In fact, the Dallas Morning News and the Philadelphia Inquirer have talked and shared as Dallas moved to Arc after Philly did, Parks said, and the learning has gone both ways.

“They have figured out some things that we sort of moved on from and gave up on.”

This is a big benefit, said MU’s Kiesow.

“It’s a community effort and even if there’s only 15 other people using it … they’re solving the same problems you’re going to have, and you can benefit from their knowledge.”

There’s no switch to flip

Newsrooms typically don’t move to a new publishing platform in, say, an easy afternoon.

“It’s helpful to have expectations close to reality,” said Katrina Barlow, vice president of Chorus Business with Vox Media’s Chorus.

One of those expectations, she said, is that big changes don’t happen overnight. Moving to a new CMS involves examining workflow, culture and technology.

At minimum, she said, the process can take four months.

And that process is iterative, said Stockdale with the Dallas Morning News.

“Months in, we still have a few major components of our workflow that are less efficient than they were on the old CMS. But our newsroom realizes that we’re better off overall – and they are crazy creative with workarounds.”

The unknown unknowns

One of the biggest mistakes newsrooms make is relying too much on the publishing platform itself, said MU’s Kiesow.

“It’s the unknown unknowns that kill us, and it’s typically because we didn’t have the right technology experts on our own side to do the vetting.”

That might mean that when print is no longer the main focus of the publishing system, what happens to the e-edition the old system made? Or the automatic reports for advertisers?

What happens to the archives? What happens to the urls?

Newsrooms have to ask those questions and make their solutions a priority from the beginning. And they have to accept that, even if they’re working with a media organization with a publishing platform, they’re still outsourcing some of their innovation to a third party, Kiesow said.

“They’re a much better vendor than maybe your old one,” he said, “but they also will likely have competing priorities, which means (you should) retain expertise internally to be able to support and execute on outlier needs you have that no one else has.”

Grant Moise, president and publisher of The Dallas Morning News, speaks during a Q&A session with employees in the newsroom in Dallas, Monday, March 5, 2018. (Jae S. Lee/The Dallas Morning News)

How will this platform improve your company, and what is it improving?

That means understanding “first and foremost how the newsroom can improve their workflow and then how does the technology or the CMS platform help them do that,” said Gillespie from Arc.

Will this platform improve inefficiencies, including making it easier to publish quickly? Will it drive collaboration in the company? And ultimately, will it help more content get published?

“The reason that a lot of CMS transitions, especially in newsrooms, fail or are painful is they’re really not built to enable a newsroom,” Gillespie said.

More from Poynter and News Catalyst: How to get a new CMS: A guide

What are you trading?

Most publishing platforms aim to increase page load speed, create a better customer experience and create better back-end integration. But for the user in the newsroom, Parks said, it might be harder to write a story. Be prepared for some trade-offs.

How will this create a better customer experience?

“Try to understand what readers expect from a modern news site,” said Beatty with Newspack. “Are you delivering that? I think today people have little patience for slow loading times.”

How does this create new revenue opportunities?

“What is our product direction?” asked Brown from The News Project. “How are we thinking of our site in the context of product development and what these changes mean for building a new plan or implementing our existing one?”

What happens when stuff goes wrong?

And how big is the existing community of users to turn to for help?

What does success look like?

And how will you measure it? asked Oklahoma Watch’s Fritze.

A new look is fairly straightforward. If it’s raising revenue, a new CMS alone won’t do that.

“You can’t just stick a donate form on the homepage and expect to raise $50,000.”

Also, don’t forget all the other things that factor into success – big stories, a social media plan, community outreach. It all has to work together.

“There’s not a journalist out there who enjoys learning a new computer system,” said Beatty with Newspack. “They want to be out there committing journalism.”

So why do all this?

Since moving to a new CMS, Oklahoma Watch’s site is definitely faster, Fritze said. It’s also livelier and offers a more compelling way to display content, including projects. His team now has quick access to analytics.

The Philadelphia Inquirer has been able to create easy-to-use templates for custom presentations and data visualizations that more people can use, and it has a video platform the newsroom didn’t have before. Also, Parks said, SEO and page load times are dramatically better.

And in Dallas, the new site and CMS load time is 10 times faster, Stockdale said. In the first three months, user sessions went up 26%, new users went up 29% and users viewing three or more pages went up 15%.

But the work isn’t over after the transition is complete.

The process gave Oklahoma Watch a much better website and potential, Fritze said, and now his newsroom has to take the time to figure out how to best use it.

“I do feel like as a small nonprofit news site, we have been delivered to the doorstep of a kind of wonderland, and now we must figure out how to best use all of the new tools and options.”

Chorus’ Barlow put what has to happen post-launch like this:

“You’re suddenly getting like the world’s best fishing rod,” she said. “But that still means you have to put on waders, get in the stream and actually catch a fish.”

Kristen Hare covers the transformation of local news for Poynter.org. She can be reached at khare@poynter.org or on Twitter at @kristenhare

03 Feb 09:37

The Colorado Mystery Drones Weren’t Real

On the night of December 30, Sergeant Vince Iovinella of the Morgan County Sheriff's Department in rural Colorado was on patrol when the calls started coming in about drones.

“Residents began calling in reports of drones of unknown origin moving above houses and farms,” Iovinella wrote in a statement obtained by Motherboard via a public records request. “The numbers would range from 4 to 10 drones in an area at a time. Some were reported to be low and at least 6 ft. long.”

Iovinella further reported the drones had white and red flashing lights as he and other deputies made “several attempts” to follow the drones. The drones were moving “very fast at times” but could also “sustain a hover over an area for long periods of time.”

“There were many sighting’s [sic] coming in and at the same time,” Iovinella continued. “It is believed that there could have been up to 30 drones moving around the county if not more and appeared to be working in a search pattern across the county.”

This was yet another night on eastern Colorado’s new drone patrol, following a slate of reports on mysterious fixed-wing drones in the area. They’d come out at night between approximately 7 to 10 p.m. The story, which was first reported by the Denver Post, got international press attention.

Matters kicked into high gear after a medical helicopter reported on January 8 to have flown dangerously close to a drone in the same general area. More than 70 local, state, federal, and military officials jumped into action, convened in a small town called Brush, Colorado, and formed a joint drone task force of 10 to 15 different government agencies to solve the mystery.

“In all of these cases,” Iovinella wrote in this statement, “it is unknown who owns the drone or what their purpose is.”

That’s because the drones never existed.

On January 13, the Colorado Department of Public Safety (CDPS) issued a statement about their investigation into the mysterious drone sightings in question. CDPS “confirmed no incidents involving criminal activity, nor have investigations substantiated reports of suspicious or illegal drone activity.” In other words, they found nothing.

Of the 23 reports between January 6 and January 13 when the investigation was underway, 13 were determined to be “planets, stars, or small hobbyist drones.” Six were commercial aircraft, and four remain unconfirmed. None of the 90 reports from November 23 onward were confirmed instances of illegal drone activity.

The CDPS statement confirms a Motherboard report that was published that same day which suggested the drones were not real.

The night before Sergeant Iovinella was cruising around Morgan County, the Yuma County Sheriff's Office was told by someone, whose name is redacted in the public records documents obtained by Motherboard, who “lives west of the airport here” and saw them by his house. “He figures it had to be dangerously close to interfering with airport air space,” the email says. Nobody floated the possibility it was a plane.

The next day, the Yuma County Sheriff T.C. Combs received an email from a man who wanted to get deputized in order to “form a special task force dedicated to the clandestine monitoring, capturing, and prosecution of those responsible for the recent public panic. My team will be dedicated to the liberation of our skies,” he wrote, and would be known as “Team Alpha WarHawk.” He identified the strengths of each team member, including his own (“comic relief”). His second in command was the “culinary expert” and was “great, but not amazing. However he’s what we got.” The third member of the team specialized in “weapons/Ammunition expert” but was also “just an all around great guy.” One “recruitment pool candidate” makes a “mean pot of coffee” while another is “the most charming man I’ve ever met.” The lone member with a name of Hispanic origin was their “linguistics expert.” It went on like this.

Our sheriff, it seems, is not without a sense of humor:

“I will put your team in the toolbox in case I need it, but just be apprised [sic] that these operations are usually handled as black ops and therefore there is no recognition for your service to the community. You will be regulated [sic] to drinking alone at the fdar end of the bar and not being able to talk about your exploits beyond a knowing glance at your teammates. I will inquire of the Feds (whoever that might be - because it’s a secret) to start the process on your security clearances. Hopefully our allies in the Middle East have let your travel ban from your previous travels rouge incident (the misadventures of youth should be allowed to fade into the murky past at some point) expire and that won’t be an issue. If not you will be restricted to operations only an [sic] United States soil which we all know is highly controversial. I think a good cover story would be windmill repairmen which would allow you move freely throughout the area [sic]. Thanks in advance for your desire to make Yuma County as safe place for its citizens.”

The Colorado non-incident adds yet another instance of drone hysteria to the record books, which has been documented by a white paper published by drone manufacturer DJI and a study by the Academy of Model Aeronautics which found only 27 out of 764 reports of drone sightings by aircraft pilots were legitimate near misses.

“While I can’t conclusively say we have solved the mystery, we have been able to rule out a lot of the activity that was causing concern,” Stan Hilkey, Colorado Department of Public Safety executive director, told the Denver Post even though it sure sounded like they had solved the mystery. “We will continue to remain vigilant and respond as new information comes in.”

30 Jan 08:32

Paris’s mayor has a dream of ‘the 15-minute city’

If you can walk or bike to work in 15 minutes—and can make it to a grocery store, a park, cafés, your kids’ school, or anywhere else you might want to go on a typical day in the same amount of time—you’re living in what’s called a “15-minute neighborhood.” They’re very hard to find now, even in dense cities (the average New Yorker now spends around 43 minutes getting to work, and that’s not on foot). But it’s a vision that Anne Hildalgo, the mayor of Paris, now wants to adopt city-wide.

Hidalgo, who is currently running for reelection, has embraced the idea of “la ville du quart d’heure,” or the 15-minute city, an extension of her work to create a post-car city. “It’s a city of neighborhoods where you can find everything you need within 15 minutes from home,” she tweeted in French last week. “This is the condition for the ecological transformation of the city, while improving the daily life of Parisians.”

[Image: courtesy Paris en Commun]

“This is a road map, an ambition, a new vision for cities,” says Carlos Moreno, a “smart city” professor at the University of Paris 1 Pantheon-Sorbonne who originally conceived of the idea and has been advising Hidalgo. Inspired by the work of Jane Jacobs, who argued that proximity is the key to making cities vital, he argues that cities should be redesigned so that people can access the basic social functions of a city within their own neighborhoods. Traditional urban design, with people commuting to a city center from a distance, is outdated. “I want to radically change this vision of cities,” he says. In part, it’s a response to climate change and the pollution from cars. But it’s equally about quality of life.

[Image: courtesy Paris en Commun]

Paris is already walkable, and as the city has added new bike lanes, the number of cyclists has grown 54% over the last year alone. But the aging train system often has delays, and many people still drive. More than half of people working in the area have a 45-minute commute, and it’s even worse for others. In one survey, the majority of Parisians said that they would be willing to take a pay cut for a shorter commute.

“The quarter-hour city would reduce two serious problems plaguing many Parisians: the air pollution that kills 3,000 people a year, which is largely caused by car traffic, and the many hours lost in transport suffered to go to work,” says Delphine Grinberg, a member of Paris Sans Voiture (“Paris without cars”), a group of Parisians who helped launch an annual car-free day in the city. “Many of my colleagues spend two to three hours on transportation to work each day. I am fortunate to live 15 minutes by bike from work. During the recent transportation strike, I hosted exhausted colleagues in my home.”

[Image: courtesy Paris en Commun]

The overall vision—focusing not just on how people get around the city, but on making sure that people live near the places that they need to go—is something that some other cities are now also beginning to consider. In Canada, Ottawa announced last August that it also wants to transform into a network of 15-minute neighborhoods. Moreno is also working on the concept with a think tank in Montreal, along with other cities in France, Tunisia, and Latin America.

Hidalgo’s plan would add offices in neighborhoods that lack them, so people can work closer to home. Some people could work in neighborhood coworking hubs; Moreno says that for many jobs now, the biggest hurdle will simply be convincing companies that employees can successfully work remotely. Another key to the approach, he says, is finding multiple uses for infrastructure that already exists. Libraries, stadiums, and other buildings could be used outside their standard hours. Nightclubs could double as gyms in the afternoon.

Paris has relatively little green space, so the city is adding greenery to school playgrounds, and Hidalgo wants to open access to these new “parks” to neighbors on weekends as a new place to relax. Two other large parks will be built from scratch, and the city also wants to plant “urban forests,” thickets of trees in public squares and on former parking lots. New gardens for urban agriculture can provide neighborhoods with local food. Cars will be banned near schools when kids are arriving and leaving to make it safe for kids to walk and bike. The city will encourage a diversity of local businesses, along with kiosks where neighbors can meet and share services with each other. And since in many cases, local resources already exist and may simply be underused, part of the concept involves reconnecting people with their neighborhoods (and perhaps finding ways to discourage addictions to shopping on Amazon.)

[Image: courtesy Paris en Commun]

A sketch from the reelection campaign outlines one way a street might change to make it more enticing to avoid driving and better utilize the existing road space: Filled with traffic and parked cars now, it would be redesigned with greenery and park space at the side, a wide lane for biking and walking, and parking spaces on the other side would be replaced with trees and terraces for café tables and activities such as bike repair. Hidalgo wants to pedestrianize the city center, with vehicle access limited to residents, emergency vehicles, and a few other exceptions, as the next step in a long effort to reduce driving in the city. She wants to build even more bike lanes, calling for a “100% bike” city. (When she was elected in 2014, she promised to build 1,400 kilometers of bike paths by this year; as of December, the city has not hit the goal, but it has reached 1,000 kilometers of paths.)

For the city, the efforts are one part of a plan to become carbon neutral by the middle of the century. But it’s also meant to improve the quality of life for Parisians and reconnect neighbors. “Paris is a beautiful city, but it is a stressful and lonely city for the inhabitants—many do not know their neighbors and their neighborhood,” says Grinberg. “If schools are open on weekends, if children can play on the streets, if services are found near you, the city will become much more friendly, and solidarity will develop.”

29 Jan 07:43

How to Disable Multitasking on iPadOS 13

by John Gruber

Apple support document:

To turn Multitasking features on or off, go to Settings > Home Screen & Dock > Multitasking, then you can do the following:

Allow Multiple Apps: Turn off if you don’t want to use Slide Over or Split View.

Picture in Picture: Turn off if you don’t want to use Picture in Picture.

Gestures: Turn off if you don’t want to use Multitasking gestures to see the app switcher, return to the Home screen, and more.

A slew of readers pointed to this after I said I’d prefer iPhone-style one-app-at-a-time multitasking to the convoluted easy-to-make-a-mistake/hard-to-correct-a-mistake split-screen and Slide Over multitasking in iPadOS. iPadOS supports an option that more or less does this — the “Allow Multiple Apps” option mentioned above.

I’m aware of no other graphical user interface that offers a setting like this. The existence of this setting — and that it is not tucked away under Accessibility — feels like proof that Apple knows iPad multitasking is often invoked by accident and can be confusing.

29 Jan 07:43

How to delete what Facebook knows about your life outside of Facebook

by Sara Morrison
The Facebook logo reflected in a window looking out over a smoggy city. The Facebook logo reflected in a window looking out over a smoggy city. | Ed Jones/AFP via Getty Images

The “Off-Facebook Activity” tool lets you see — and somewhat control — what other sites and apps tell Facebook about you.

Open Sourced logo

Facebook users just got a new glimpse into — and a little control over — the myriad ways the social network tracks what they do when they’re not using Facebook. If you didn’t already realize it, by the way, Facebook is tracking an astounding amount of what you do when you’re not using the platform, an activity also known as living life in the real world.

The new Off-Facebook Activity tool, which the company announced last August, finally launched on Tuesday. It can tell you which companies are supplying Facebook with information about your real-world activity — for example, that you visited their website or purchased a product from it.

Why does Facebook want this? Because it can then match that information with your Facebook profile and target ads to you (or, in Facebook’s words, “personalize your experience”). A lot of times when you think Facebook is listening to your phone conversations based on how specific its ads are, it’s actually because of how extensive (and hidden) its offsite data collection is.

This in-depth tracking is why you might see, oh, I don’t know, an ad for a play starring the venerable Kate Mulgrew immediately after a Star Trek: Voyager Netflix binge, even if you weren’t on Facebook at the time. This is also what allows many websites, including Facebook, to give you free services. So you are getting something out of this deal — you just might not have realized you were making the deal in the first place, or how much data you were handing over. (The play was great, by the way.)

Accessing the Off-Facebook Activity tool to see how much Facebook knows about your life outside of Facebook is not exactly straightforward. You can go directly to the tool by clicking here. If you’re trying to find it from your News Feed, you’ll need to go to Settings and then click Your Facebook Information. You should see a line for Off-Facebook Activity, and then just go to view. Then prepare to be flabbergasted. One of our reporters, for example, found that 518 apps and websites had shared her data with Facebook in some way:

a list of websites from Facebook’s off-Facebook activity tool

Many of the sites on her list were ones she had just visited. That’s because a lot of sites use Facebook’s trackers, which automatically collect and send visitor data back to Facebook. Even users with tracker-blocking extensions on their browsers will likely find dozens of instances where companies are sending personal data to Facebook.

The feature also allows you to opt out of some of this collection — to a point. Clicking on a particular company’s listing will bring up a dialogue that will give you a slightly more specific look at what data was collected. There’s also the option to “Turn off future activity” from that company. If you’re looking for a nuclear option, you can click “Manage Future Activity” and then flip the blue switch on the right side of the page.

This seems like it would turn off all real-world data collection, but that’s not exactly true. Right after you flip the switch, you’ll see a dialogue that says, “We’ll still receive activity from the businesses and organizations your visit.” This information just won’t be associated with your account.

You can also delete your off-Facebook activity history by clicking “Clear History” on the activity list. A window will then pop up asking you to click “Clear History” again:

Facebook’s clear off-Facebook activity history prompt

As the prompt says, you’ll still see ads — but they won’t be those creepy ads of a product you were just looking at on a different site.

If you don’t like the idea of your Facebook behavior being tracked and used for ads, you might also (if you haven’t already) want to change your ad settings on Facebook (available in the “Ads” section of your Facebook settings). Turn off “Ads based on data from partners,” “Ads based on your activity on Facebook Company Products that you see elsewhere,” and “Ads that include your social actions.” Again, this won’t completely shut off the tracking, but it will minimize it.

If you don't like the idea of being tracked by Facebook at all, tough luck. Even if you delete all of your accounts for Facebook-owned service, including Instagram and WhatsApp, it feels like there’s nowhere online or on earth that the social network can’t access. At least Facebook is giving you some control over it.


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28 Jan 07:01

★ The iPad Awkwardly Turns 10

by John Gruber

Ten years ago today, Steve Jobs introduced the iPad on stage at the Yerba Buena theater in San Francisco. It surprised everyone, in several ways. Some expected a touchscreen Mac with a stylus. Some expected a product that would do for the news industry what the iPod had done for the music industry a decade prior. Most expected a $1,000 starting price. The iPad was none of those things. It was also Jobs’s final big new product announcement.

“It’s just a big iPhone” was the most common initial criticism. Turns out, “just a big iPhone” was a fantastic idea for a new product — music to tens of millions of iPhone users’ ears.

Jobs’s on-stage pitch was exactly right. The iPad was a new class of device, sitting between a phone and a laptop. To succeed, it needed not only to be better at some things than either a phone or laptop, it needed to be much better. It was and is.

Ten years later, though, I don’t think the iPad has come close to living up to its potential. By the time the Mac turned 10, it had redefined multiple industries. In 1984 almost no graphic designers or illustrators were using computers for work. By 1994 almost all graphic designers and illustrators were using computers for work. The Mac was a revolution. The iPhone was a revolution. The iPad has been a spectacular success, and to tens of millions it is a beloved part of their daily lives, but it has, to date, fallen short of revolutionary.

iPad hardware is undeniably great. Lower-priced models are excellent consumer tablets, and are the cheapest personal computers Apple has ever made. They remain perfectly useful for many years. The iPads Pro outperform MacBooks computationally. They’re thin, light, reliable, gorgeous, and yet despite their impressive computational performance they need no fans.

Software is where the iPad has gotten lost. iPadOS’s “multitasking” model is far more capable than the iPhone’s, yes, but somehow Apple has painted it into a corner in which it is far less consistent and coherent than the Mac’s, while also being far less capable. iPad multitasking: more complex, less powerful. That’s quite a combination.

Consider the basic task of putting two apps on screen at the same time, the basic definition of “multitasking” in the UI sense. To launch the first app, you tap its icon on the homescreen, just like on the iPhone, and just like on the iPad before split-screen multitasking. Tapping an icon to open an app is natural and intuitive. But to get a second app on the same screen, you cannot tap its icon. You must first slide up from the bottom of the screen to reveal the Dock. Then you must tap and hold on an app icon in the Dock. Then you drag the app icon out of the Dock to launch it in a way that it will become the second app splitting the display. But isn’t dragging an icon out of the Dock the way that you remove apps from the Dock? Yes, it is — when you do it from the homescreen. So the way you launch an app in the Dock for split-screen mode is identical to the way you remove that app from the Dock. Oh, and apps that aren’t in the Dock can’t become the second app in split screen mode. What sense does that limitation make?

On the iPhone you can only have one app on screen at a time. The screen is the app; the app is the screen. This is limiting but trivial to understand. On the Mac you can have as many apps on screen at the same time as you want, and you launch the second, third, or twentieth app exactly the same way that you launch the first. That is consistency. On iPad you can only have two apps on screen at the same time, and you must launch them in entirely different ways — one of them intuitive (tap any app icon), one of them inscrutable (drag one of the handful of apps you’ve placed in your Dock). And if you don’t quite drag the app from the Dock far enough to the side of the screen, it launches in “Slide Over”, an entirely different shared-screen rather than split-screen mode. The whole concept is not merely inconsistent, it’s incoherent.

How would anyone ever figure out how to split-screen multitask on the iPad if they didn’t already know how to do it?

On the iPhone, you always launch apps the same way: tapping their icons. On the Mac, it’s slightly more complex. In most contexts — the Dock, LaunchPad, Spotlight results — you launch apps by single-clicking them; in the Finder, however, you must double-click them. There’s a method to that seeming madness — you must double-click to open something on the Mac in any context where single-clicking will merely select that item. But the Mac’s “When do I click, when do I double-click?” issue has confused untold millions of non-expert users for decades. How many people have you seen who double-click links in a web browser? The iPhone’s simplicity eliminated this sort of confusion. No one needlessly double-taps tappable items on iPhone. The iPad, originally, shared this simplicity and clarity. When the iPad debuted it was, from top to bottom, easier to understand than the Mac, and you could learn everything there was to learn about it just by tapping and sliding to explore. It was impossible to get lost or confused.

As things stand today, I get a phone call from my mom once a month or so because she’s accidentally gotten Safari into split-screen mode when tapping links in Mail or Messages and can’t get out.

I like my iPad very much, and use it almost every day. But if I could go back to the pre-split-screen, pre-drag-and-drop interface I would. Which is to say, now that iPadOS has its own name, I wish I could install the iPhone’s one-app-on-screen-at-a-time, no-drag-and-drop iOS on my iPad Pro. I’d do it in a heartbeat and be much happier for it.

The iPad at 10 is, to me, a grave disappointment. Not because it’s “bad”, because it’s not bad — it’s great even — but because great though it is in so many ways, overall it has fallen so far short of the grand potential it showed on day one. To reach that potential, Apple needs to recognize they have made profound conceptual mistakes in the iPad user interface, mistakes that need to be scrapped and replaced, not polished and refined. I worry that iPadOS 13 suggests the opposite — that Apple is steering the iPad full speed ahead down a blind alley.

28 Jan 07:00

Cellgiftsbehandlingar

by Hexmaster
Jag minns inte när jag först hörde talas om behandlingar med cellgifter. (Eller cytostatika då. Men det är ju inte vad man säger i dagligt tal.) Men det var riktigt, riktigt otäcka saker. De kala huvudena var den synligaste biverkningen, men de var verkligen inte det värsta. Den som gick på cellgifter mådde verkligen superpyton. Satt i kolsvarta rum med hinken intill. Eller berättelser om f.d. patienter som när de gick på stan fick syn på någon vårdpersonal från sin behandling – och reagerade med att spontankräkas, som en reflex.

En del cancerpatienter som valde "alternativa" behandlingar gjorde det för att slippa cellgifterna. Eller så valde man helt enkelt bort cytostatikan, utan att ta till något alternativ alls. Kan en behandling få sämre betyg?

Den första indikationen jag fick på att läget numer är ett helt annat var när läkaren berättade om folk som tog bilen efter cellgiftsbehandlingen. Jag tappade hakan så det krasade i golvet – vadå, köra bil? Att kunna så mycket som sitta uppe och fika hade varit fantastiskt, med tanke på vad jag trodde att jag visste. Att sätta sig bakom ratten och ge sig ut på allmän väg? Komplett otänkbart. Men det fanns alltså folk som gjorde just det. Nu för tiden.

Efter snart tre månaders regelbundna behandlingar med cytostatika kan jag konstatera att forskningen gjort underverk. De allra kraftigaste biverkningarna för min del har varit munsår, torra fingrar och lite håravfall. Redan den sistnämnda punkten, som utmärkte cellgiftspatienten mer än något annat, hör till ovanligheterna. Illamående? Det förekommer, men såväl kvantitet som "kvalitet" (eller vad man ska kalla det!) är inte i närheten av vad det var för bara några år sedan.

En del medicinska framsteg låter höra om sig mer än andra. Men de flesta är så att säga inte rubriksmässiga. Att dagens cellgiftsbehandlingar är nära nog fria från biverkningar blir aldrig någon löpsedel, men lite förvånad är jag över att jag aldrig hört talas om det. Och för oss i kräftans tecken är det alldeles fantastiskt.

24 Jan 07:10

23andMe lays off 100 people as DNA test sales decline, CEO says she was 'surprised' to see market turn

  • 23andMe is laying off 100 people, as consumer DNA tests are down.
  • CEO Anne Wojcicki didn't have a clear explanation for that, but cited a variety of factors, including both recession fears and privacy concerns.
  • Wojcicki said she anticipated that DNA testing would explode when she co-founded the business in 2007, but is now looking ahead to a retracting market.

23andMe Co-Founder and CEO Anne Wojcicki speaks onstage during TechCrunch Disrupt SF 2017 at Pier 48 on September 19, 2017 in San Francisco, California.

Steve Jennings

Home DNA-testing company 23andMe is laying off about 100 people, or 14% of its staff, on Thursday, in the wake of declining sales.

The layoffs include the operations teams, which were focused on the company's growth and scaling efforts, as well as other teams. In the coming months, the company plans to tighten its focus on the direct-to-consumer business and its therapeutics arm while scaling back its clinical studies arm.

CEO Anne Wojcicki told CNBC she's been "surprised" to see the market starting to turn.

Wojcicki has theories, but she doesn't have clear proof for why consumers are shying away from getting tests that reveal their percentage of Irish heritage, propensity for a favorite ice cream flavor, or whether they have a limited set of variants that are associated with breast cancer. Either way, she notes, she's downsizing because it's "what the market is ready for."

"This has been slow and painful for us," she said.

Wojcicki notes that privacy could be a factor. Fears about people's DNA ending up in the wrong hands might have been heightened in the aftermath of the Golden State Killer case. Criminal investigations honed in on a suspect involved in a decades-old rapes and murders by running DNA found at the scene through a free online database where anyone who got their DNA tested through a company like 23andMe could upload it. A suspect was found because a distant relative had shared their genetic information -- showing how DNA data, unlike other kinds of data, is unique because it's linked to and potentially exposes information about family members.

She acknowledges that "privacy is top of mind" both for consumers and her executive team. She said the company hired a new chief security officer, who previously ran security at Okta, earlier this week.

"I think the tech world needs to own this better communicate privacy standards to build trust," she said. "I want to jump in and really own it."

Wojcicki said another factor could be that people fear an economic downturn, and they don't want to spend a few hundred dollars on a genetic test. That might make it expensive for 23andMe to acquire customers via social media platforms like Facebook, if the early adopters have already bought tests and the next potential batch of users are reluctant to spend.

23andMe has seen its ups and downs over the years.

The company raised ample venture capital -- $786 million, according to Crunchbase -- and Wojcicki used that to fuel growth, including by hiring a team to acquire new customers for its tests, and to strike deals with both pharmaceutical companies like GlaxoSmithKline and academic research groups. But the FDA conducted a regulatory probe in 2013 after 23andMe marketed a health test directly to consumers. The company repaired its relationship with the FDA and resumed sales of both its ancestry and health tests in 2015.

What followed was a period of hyper-growth, which involved the company ballooning to 700 people. And it seemed to be working. Sales of DNA tests were growing -- until they weren't, which started sometime in 2019.

The first clear signs of a slowdown in the space came last summer when Francis deSouza, chief executive of Illumina, maker of DNA sequencing machines, noted in its earnings call that the entire segment was down. DeSouza didn't share an explanation, but said his company is taking a "cautious view" of the market for ancestry and health tests. Illumina's customers include Ancestry and 23andMe.

Other companies in the sector have also pivoted or struggled, including Veritas Genetics, which shuttered its U.S. operations late last year.

Meanwhile, Color Genomics raised capital in recent months after focusing on the enterprise market, which involves selling to companies, and not just consumers. Its has relationships with Jefferson Health, a major hospital chain, and Apple, among others.

Investors in 23andMe include Google parent-company Alphabet, where Wojcicki's sister, Susan, is the CEO of YouTube, plus GlaxoSmithKline and Sequoia Capital, among others.

Correction: The layoffs affect 23andMe's operations team, as well as other groups.

13 Jan 07:35

I went to see a movie, and instead I saw the future

by Jason Fried

A few days ago my wife and I went to see Uncut Gems at a Regal theater in Chicago.

We booked our ticket online, reserved our seats, showed up 15 minutes ahead of time, and settled in.

After the coil of previews, and jaunty, animated ads for sugary snacks, the movie started.

About 20 minutes in, a loud, irritating buzzing started coming from one corner of the theater. No one was sure what to make of it. Was it part of the movie? We all just let it go.

But it didn’t stop. Something was wrong with the audio. It was dark, so you couldn’t see, but you could sense people wondering what happens now. Was someone from the theater company going to come in? Did they even know? Is there anyone up in the booth watching? Did we have to get someone?

We sent a search party. A few people stood up and walked out to go get help. The empty hallways were cavernous, no one in sight.

Eventually someone found someone from the staff to report the issue. Then they came back into the theater to settle in and keep watching the movie.

No one from the theater came into the theater to explain what was going on. The sound continued for about 10 more minutes until the screen abruptly went black. Nothingness. At least the sound was gone.

Again, no one from the theater company came in to say what was going on. We were all on our own.

The nervous, respectfully quiet giggle chatter started. Now what?

A few minutes later, the movie started again. From the beginning. No warning. Were they going to jump forward to right before they cut it off? Or were we going to have to watch the same 25 minutes again?

No one from the theater company appeared, no one said anything. The cost of the ticket apparently doesn’t include being in the loop.

Eventually people started walking out. My wife and I included.

As we walked out into the bright hallway, we squinted and noticed a small congregation of people way at the end of the hall. It felt like finally spotting land after having been at sea for awhile

We walked up. There were about eight of us, and two of them. They worked here. We asked what was going on, they didn’t know. They didn’t know how to fix the sound, there was no technical staff on duty, and all they could think of was to restart that movie to see if that fixed it.

We asked if they were planning on telling the people in the theater what was going on. It never occurred to them. They dealt with movies, they didn’t deal with people.

We asked for a refund. They pointed us to the box office. We went there and asked for a refund. The guy told us no problem, but he didn’t have the power to do that. So he called for a manager. The call echoed. Everyone looked around.

Finally a manager came over. We asked for a refund, he said he could do that. We told him we purchased the tickets through Fandango, which complicated things. Dozens of people lined up behind us. The refund process took a few minutes.

Never a sorry from anyone. Never even an acknowledgment that what happened wasn’t supposed to happen. Not even a comforting “gosh, that’s never happened before” lie. It was all purely transactional. From the tickets themselves, to the problem at hand, to the refund process. Humanity nowhere.

We left feeling sorry for the whole thing. The people who worked at the theater weren’t trained to know how to deal with the problem. They probably weren’t empowered to do anything about it anyway. The technical staff apparently doesn’t work on the premises. The guy at the box office wanted to help, but wasn’t granted the power to do anything. And the manager, who was last in the line of misery, to have to manually, and slowly, process dozens of refunds on his own. No smiles entered the picture.

This is the future, I’m afraid. A future that plans on everything going right so no one has to think about what happens when things go wrong. Because computers don’t make mistakes. An automated future where no one actually knows how things work. A future where people are so far removed from the process that they stand around powerless, unable to take the reigns. A future where people don’t remember how to help one another in person. A future where corporations are so obsessed with efficiency, that it doesn’t make sense to staff a theater with technical help because things only go wrong sometimes. A future with a friendlier past.

I even imagine an executive somewhere looking down on the situation saying “That was well handled. Something went wrong, people told us, someone tried to restart it, it didn’t work. People got their refunds. What’s the problem?” If you don’t know, you’ll never know.

08 Jan 11:08

Doors drummer John Densmore: ‘It took me years to forgive Jim Morrison’

It took the Doors’ drummer, John Densmore, three years to visit the grave of his bandmate Jim Morrison after he was found dead in a Paris bathtub in 1971. He didn’t even go to the funeral. “Did I hate Jim?” Densmore pauses, although he is not obviously alarmed by the question. “No. I hated his self-destruction … He was a kamikaze who went out at 27 – what can I say?”

Quite a lot, it transpires. Morrison was a man who was spectacularly good at being a rock star – a lithe figure in leather trousers, prophesying about death, sex and magic on some of the biggest hits of the 1960s – Light My Fire, Break on Through and Hello, I Love You. But he was catastrophically bad at the rest of life. Like many alcoholics, he could be reckless, selfish and mercurial. “The Dionysian madman,” Densmore has called him – a “psychopath”, a “lunatic” and “the voice that struck terror in me”. He had lobbied to get Morrison off the road before his death, and even quit the band at one point. “Some people wanted to keep shovelling coal in the engine and I was like: ‘Wait a minute. So what if we have one less album? Maybe he’ll live?’” Why did he carry on? “Because I wasn’t mature enough to say that at the time. I wasn’t trying to enable him. It was another era. I used to answer the question: ‘If Jim was around today, would he be clean and sober?’ with a ‘no’. Kamikaze drunk. Now I’ve changed my mind. Of course he would be sober. Why wouldn’t he be? He was smart.”

Densmore, 75, is a defiant survivor of the music scene he helped build. This, perhaps, is why, in the decades since Morrison’s death, he has become not only one of the great chroniclers of the Doors, but the fiercest protector of Morrison’s legacy. Anyone who has read Densmore’s 1990 memoir – a book he says was “written in blood” and would later form the basis for Oliver Stone’s (dreadful) Doors biopic – this may come as a surprise. “It took me years to forgive Jim,” he says. “And now I miss him so much for his artistry.”

Next month, a documentary about another of his bandmates, the keyboardist Ray Manzarek, who died in 2013, will be released. Manzarek’s relationship with Densmore was not smooth either. From the early 2000s, they were embroiled in a vicious six-year legal battle in which Densmore tried to stop Manzarek and the band’s guitarist, Robby Krieger, from touring under the Doors name as well as selling the band’s music for use on a Cadillac commercial. “I know. I sued my bandmates – am I CRAZY?!” he yells. People certainly thought he was. It is not usual to spend years in court trying to stop yourself from earning millions of dollars to prove a point about the value of artistic integrity over the pursuit of money. “What can I say? Jim’s ghost is behind me all the time,” Densmore says. “My knees were shaking pretty strong when they upped the offer of $5m (£3.8m) to $15m. But my head was saying: Break on Through for a gas-guzzling SUV? No!”

The Doors: Jim Morrison, John Densmore, Ray Manzarek and Robby Krieger.
The Doors: Jim Morrison, John Densmore, Ray Manzarek and Robby Krieger. Photograph: Estate of Edmund Teske/Getty Images

Manzarek and Krieger’s lawyers tried to paint Densmore as a dangerous communist – even citing a piece he wrote that was published in the Guardian as evidence for this – but eventually, and spectacularly, he won. He wrote a book about the case, published in 2013, and donated the profits to the Occupy movement. “Money is like fertiliser,” he says. “When spread around, things grow; when it’s hoarded, it stinks.”

Densmore is fluent in the language of the 60s elder: on the one hand, he talks of peace rainbows and pots of gold filled with love, despairing at the rise of “separatists and populists and borderline racists” running the US. On the other, he displays an almost chilling pragmatism about life and death, not uncommon among musicians of his generation, who lost so many friends to the era’s excesses.

“I interviewed Tom Petty a few months before he died,” he says quietly when I bring this up. The pair became friends during the court case – Petty’s song Money Is King, about a singer he once idolised who was selling his songs for a light beer advert, struck home with Densmore. “He had trouble with his hip. I guess he was taking painkillers and brown powder, too. Damn it …” he breathes deeply. “I just ache losing him.” He pauses. “Maybe it’s more noble to die in a friggin’ hospital with a bunch of tubes up your arm. I mean, it sounds horrible, but at least you rode the train all the way to the end – you never checked out early.”

I was shocked when heroin became popular. Even Jim knew heroin was a serious drug

Densmore grew up in the west LA suburbs. He was a gifted drummer from an early age, starting out in the high school marching band (an activity that in those days “ranked next to having leprosy” he once wrote). College put him on to jazz, and he worshipped at the altar of Coltrane and Davis. He was 21 when he met Morrison, who was tall, bookish and handsome. “I’m not into guys, but he looked like Michelangelo’s David,” he says. They had met through Manzarek, a friend of Morrison’s from UCLA film school, at a transcendental meditation workshop run by the guru Maharishi Mahesh Yogi. He took up meditation, he says, because he couldn’t take acid all the time and liked the “separate reality” meditation offered. “When we took LSD, it was legal. We were street scientists exploring the mind. I experimented with cocaine during the 70s and 80s. But it wasn’t my drug of choice. Ugh … drug. I hate that word. I was shocked when heroin became popular. Even Jim knew heroin was a serious drug. Heroin tried to make you forget everything. It scared me. So I stayed away.”

Compared with his bandmates, Densmore was a square. He wasn’t the film-school/literary type. He couldn’t understand Morrison’s obsession with Nietzsche (“Why would anyone want to read a whole book of such double talk?” he wrote); when Manzarek suggested he watch the François Truffaut film The 400 Blows, he ran out and got it, thinking it was The 400 Blowjobs. “Adolescence!” he laughs. At times, he was envious of the attention Morrison got – particularly from women. “Sure, I was jealous. I’d been a teenage drummer with acne. I remember thinking: ‘Why is Jim’s face so big?’ on the cover of our first album, The Doors. Probably because it wouldn’t have sold a lot of copies if it were my face!”

While he may not have been the centrepiece of the group, there is no doubt Densmore was pivotal to the band’s sound. It is hard to imagine Break on Through without his shimmying bossa nova rhythm, or LA Woman – a song that pulses with the hum of a hot California night – without the cascading drum break that makes way for Morrison’s growls of “MR MOJO RISIN’”.

Densmore in about 1960.
Densmore in about 1960. Photograph: Tom Copi/Getty Images

But as he toured the world with the Doors, Densmore’s family life became more unsteady. His brother had several stints in a psychiatric hospital. He describes going to visit him, finding him heavily sedated, and wondering how sleeping for 17 hours a day could possibly help his schizophrenia – a point that will be familiar even now to anyone who has had to endure acute mental illness. His brother killed himself in 1978. He was also called Jim; he also died at the age of 27. Densmore later wrote that he struggled handling sharp objects after his brother’s suicide. “I thought that if I did it, too, it would somehow make it better – atone for not saving him.”

“My sister got angry at me for writing about it,” he says. “For revealing the family secret. Our brother killed himself and back then it wasn’t talked about. And I apologised. I said I was sorry. I said: ‘I know it hurts, but I also want you to read these letters I’ve got from fans who say they wanted to commit suicide and didn’t because of this book.’ And that’s why it’s there. Because, as difficult as it is, it’s healing to get this stuff out on the table.”

Densmore made more music after the Doors split in 1973, and then turned his hand to acting and dance. But it was grief, it is clear, that drove him to the written word. “It’s funny. I got Cs in English at school. I hated it. But now I want to be a writer and I’m voracious for new vocabulary and new ideas. I like connecting new synapses. Like Jim Morrison did. I do sort of feel as if I’m channelling his passion for life.” He stops. “Actually, not for life – as I said, he was a kamikaze who went out at 27. But I want to set an example.”

Kyle Maclachlan, Frank Whaley, Kevin Dillon and Val Kilmer in Oliver Stone’s The Doors.
Kyle Maclachlan, Frank Whaley, Kevin Dillon and Val Kilmer in Oliver Stone’s The Doors. Photograph: Moviestore/Rex/Shutterstock

Densmore’s writing about Morrison often reads as if it were done by someone who has survived an abusive relationship, such was the terror he felt around Morrison towards the end. “On the outside, Jim seemed normal,” he wrote. “But he had an aggressiveness toward life and women.” One such incident was early in their friendship when he went to pick Morrison up from a woman’s house and found him brandishing a knife at her while holding her hand behind her back. At the time, Densmore did nothing because he was worried that if anyone found out about Morrison, the band – and his own career – would be over. What does he make of this now? “I was really young,” he says. “I couldn’t figure out whether they were lovers, friends or enemies. I just felt like I needed to get out of there.” Would he have acted differently if it happened today? “Yeah, I would say: ‘What the fuck are you guys doing? Please take it down a few notches here.’”

There is also an anecdote in his memoir, one that makes it into the Stone film, too, in which Morrison’s partner Pamela Courson is brought into the vocal booth and asked to perform oral sex on the singer while he is recording the track Lost Little Girl. “Urgh,” he groans, when I bring it up. How does it make him feel? “Not so good. I mean, I don’t think he … Well, yeah … See, I’m at a loss for words. SEXIST, what can I say?” How did it feel at the time, when the whole band was there, seeing it happen from afar? “Well, you know, it didn’t really happen. They were just sort of kissing, and then she left.”

So it didn’t happen?

“No.”

That’s odd, I say, because Stone creates a scene out of it in his film. “Oh, my goodness. Well, you know, Hollywood movies are an impressionistic painting of the truth,” he says.

Later in the interview, we go back to this point. “I’m a little nervous that I’ve said stupid things,” he says. “But life is messy.” It is true – if you have lived as many lives as Densmore, seen generations change and shift, there is no doubt that what was acceptable 50 years ago is no longer so.

Densmore’s next book will be about his meetings with musicians. “Each chapter is about a different artist who has fed me artistically,” he says. It will go from his time learning to play the tabla with Ravi Shankar to his adoration for Patti Smith to the time he met Bob Marley. “Writing is a little easier on a 75-year-old,” he says. “I gotta pace myself. No disrespect to Jim and his 27 years, but I’ve been in it for the long run.” He will also get married this year “for the hundredth time” (it is his fourth time), to his partner of 13 years, the painter and photographer Ildiko Von Somogyi. “I guess I believe in the institution,” he laughs. He is proud he has found another career after music. “You want to have a bunch of lives,” he says. “And life does go on – if you stay vital.”

In the UK and Ireland, Samaritans can be contacted on 116 123 or email jo@samaritans.org or jo@samaritans.ie. In the US, the National Suicide Prevention Lifeline is 1-800-273-8255. In Australia, the crisis support service Lifeline is 13 11 14. Other international helplines can be found at www.befrienders.org.

08 Jan 07:20

Japanese housing of the future fading slowly into the past

by Lee

In postwar Japan, the desperate need for housing resulted in the mass construction of concrete tower blocks of varying heights and sizes — the initial design and efficiency of which were at least partly influenced by Soviet planned Khrushchyovka. Known as danchi, these government projects primarily offered affordable, but at the same time well-equipped apartments for the growing number of young, urban middle class families moving into the suburbs.

In the mid-1950s, when these new danchi began to appear, they were seen as the accommodation of the future. Along with modern fittings, they had the benefit of separate rooms for parents and children, although at the same time not enough space for different generations of the same family — an element that was a key factor in Japan’s gradual break with the long-held tradition of extended family members living under one roof.

The rush to build, and the similar rush of people wanting to move into these futuristic, concrete estates, eventually peaked in the early 1970s, when the authorities officially determined that the housing crisis was over. A decision that, planned or otherwise, resulted in the slow, perhaps inevitable decline of the once fabled danchi, both in regards reputation, and actual real estate.

Yet to this day a huge number of buildings still remain, and having initially moved in with their young, or soon to be young families, a considerable number of those early residents decided to stay. Nowadays though they are old, often alone, and their surroundings are far from ideal when it comes to the needs of the elderly. Isolation due to limited mobility and a dwindling network is an obvious problem, and along with other hardships, it has given rise to the terribly sad phenomena of kodokushi, or lonely, unnoticed deaths.

However, despite such issues, and to a certain extent stigma, some danchi are once again at the forefront of change by providing accommodation to Japan’s growing number of foreigners. For starters, such apartments are relatively cheap, especially as they don’t demand the often large, up-front payments that private property does. And arguably even more important is that for a section of society that suffers considerable prejudice when it comes to finding somewhere to live, public housing is on the whole far more open-minded. An element that in many ways takes these ageing complexes back to their original, and indisputably idealistic beginnings.

Plus separately, and on a decidedly more superficial level, some of these structures can still make one stop and stare. Like this bold, striking, and once optimistic monument to modernisation completed in 1972. A danchi that seen in the present feels genuinely poignant, as the future it once pointed towards is now irrefutably in the past.

Japanese public housing danchi

Japanese public housing danchi

Japanese public housing danchi

Japanese public housing danchi

Japanese public housing danchi

Japanese public housing danchi

Japanese public housing danchi

Japanese public housing danchi

Japanese public housing danchi

Japanese public housing danchi

Japanese public housing danchi

Japanese public housing danchi

Japanese public housing danchi

Japanese public housing danchi