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17 Jun 06:37

Senate bill would make it easier to cancel a subscription online after a free trial

by Kim Lyons
Illustration by Alex Castro / The Verge

A bipartisan group of lawmakers introduced a bill Wednesday that would make it easier for people to cancel online subscriptions after a free trial period has ended. Sens. Brian Schatz (D-HI), John Thune (R-SD), Raphael Warnock (D-GA), and John Kennedy (R-LA) say the Unsubscribe Act would require companies to be more transparent about their subscriptions.

“The subscription-based business model is exploding, and it’s largely because of the deceptive practices that some companies use to lure and trap in customers,” Schatz said in a statement. “When people sign up for a free trial, they shouldn’t have to jump through hoops just to cancel their subscription before being charged.”

The bill addresses what’s known as “negative option billing,”...

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16 Jun 18:13

Google introduces Spaces collaboration in Workspace

16 Jun 18:04

Slack is rolling out a new scheduled send feature

by Chaim Gartenberg

Slack has announced a new Scheduled Send feature that the company is starting to roll out today, which — as the name implies — will let users schedule messages to send at a later time and date.

The scheduled send feature adds a new drop-down arrow to the green “send message” button in Slack’s desktop app. Clicking it will reveal a new menu that allows for scheduling a message to send to a room, direct message, or group thread later on. Mobile users will be able to access a similar menu by long-pressing on the send button in the Slack app on Android and iOS.

A better way to message co-workers across time zones

Slack will offer both pre-filled options (like “tomorrow morning at 9:00AM”) as well as the ability to set a custom date and...

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16 Jun 18:04

10 ‘Horrifying’ Ransomware Trends And Best Prevention Methods: CISO

by Mark Haranas
“Threat actors have gotten much more sophisticated and much more aggressive in their demands. Even if you hire a good negotiator to negotiate with threat actors, you‘re generally still settling for around one-third,” said Kevin McDonald, CISO and COO at Alvaka Networks.
15 Jun 23:43

Google adds E2E RCS encryption to Messages, emoji mashup suggests, and more for Android

by Mitchell Clark
A drawing of a person using starred messages to save a text containing a Wi-Fi password
Image: Google

Google has announced seven new features for Android that it says will help improve accessibility and make Assistant Shortcuts more useful, among other things. The new features announced today are:

End-to-end encryption for Messages

Google announced that RCS chats sent through the Messages app will now be end-to-end encrypted. The feature was rolled out in beta last November, but it seems that Google is now releasing it for everyone who has access to RCS. When a message will be encrypted, the send button will have a lock icon on it — that’ll be important to keep an eye out for, as many people you text may not have RCS, or may not be using messages. It’s also worth noting that, according to Google, the feature will only be available for...

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15 Jun 23:42

Dialpad launches Teams Integration

by Tom Wright

Dialpad has launched its platform integration with Microsoft Teams.

The firm said that Dialpad for Microsoft Teams is a cloud-native direct routing integration that brings Teams together with its own enterprise telephony.

Craig Walker, CEO at Dialpad, said: “Today’s technology and communications investments need to be in solutions that wholly integrate into how businesses work today, yet are flexible and scalable to evolve with them tomorrow.

“Today, more than 145 million people are using Microsoft Teams as their team collaboration tool, and nobody in the unified communications space does telephony services better than Dialpad”

“We’re excited to see the positive impact Dialpad direct routing will have on the calling experience for businesses using Microsoft Teams.

“With an open integration platform that natively extends and unifies business applications, Dialpad is delivering the best tools for teams to do their best work, both today and tomorrow.“

Dialpad said that its direct routing offering will give PSTN connectivity to users in 49 countries.

The firm’s Voice Intelligence features – such as speech recognition and natural language processing – will also be integrated into Teams.

Dialpad for Microsoft Teams integration is included at no extra cost for users with Pro and Enterprise plans for Dialpad Talk, Contact Center and Sell.

 

 

15 Jun 23:15

Sir Tim Berners-Lee is selling the first web browser’s code as an NFT

by Mitchell Clark

Sir Tim Berners-Lee, one of the architects of the World Wide Web, is selling the source code to the original web browser as an NFT (via the BBC). The auction, being run by Sotheby’s, will not only include the code for the WorldWideWeb browser, but also a letter from Berners-Lee himself, a vector file that could be printed as a poster, and a 30-minute silent video that depicts the code being typed out. According to a press release from Sotheby’s, the proceeds will benefit causes supported by Berners-Lee and his wife.

The code up for auction contains elements of the web that many of us are familiar with today, including functions to parse and display HTML documents, rudimentary styling support, the HTTP protocol, and even the ability to...

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15 Jun 01:39

Google opens Workspace to everyone

by Frederic Lardinois

Google today announced that it is making Workspace, the service formerly known as G Suite (and with a number of new capabilities), available to everyone, including consumers on free Google accounts. The core philosophy behind Workspace is to enable deeper collaboration between users. You can think of it as the same Google productivity apps you’re already familiar with (Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet, Chat, etc.), but with a new wrapper around it and deeper integrations between the different apps.

For individual users who want more from their Workspace, there will also be a new paid offering, though Google isn’t saying how much you’ll have to pay yet. (Update: Google Workspace Individual subscription will be $9.99/month, with an introductory price of $7.99/month.) With that, users will get access to “premium capabilities, including smart booking services, professional video meetings and personalized email marketing, with much more on the way.” We’ll likely hear more about this later this year. This new paid offering will be available “soon” in the U.S., Canada, Mexico, Australia, Brazil and Japan.

Consumers will have to switch from the classic Hangouts experience (RIP) to the new Google Chat to enable it — and with this update, all users will now have access to the new Google Chat, too. Until now, only paying G Suite/Workspace users had access to this new Workspace user experience.

“Collaboration doesn’t stop at the workplace — our products have been optimized for broad participation, sharing and helpfulness since the beginning,” said Javier Soltero, VP and GM, Google Workspace. “Our focus is on delivering consumers, workers, teachers and students alike an equitable approach to collaboration, while still providing flexibility that allows these different subsets of users to take their own approach to communication and collaboration.”

Image Credits: Google

Once enabled, users will encounter quite a few user interface changes. The left rail, for example, will look a little bit like the bottom bar of Gmail on iOS and Android now, with the ability to switch between Mail, Chat, Meet and Spaces (which — yeah — I’m not sure anybody really understands this one, but more about this later). The right rail will continue to bring up various plugins and shortcuts to features like Google Calendar, Tasks and Keep.

A lot of people — especially those who simply want Gmail to be Gmail and don’t care about all of this collaboration stuff in their private lives — will hate this. But at least for the time being, you can still keep the old experience by not switching from Hangouts to the new Google Chat. But for Google, this clearly shows the path Workspace is on.

Image Credits: Google

“Back in October of last year, we announced some very significant updates to our communication and collaboration product line and our business, starting with the new brand and identity that we chose around Google Workspace that’s meant to represent what we believe is the future direction and real opportunity around our product — less around being a suite of individual products and more around being an integrated set of experiences that represent the future of work,” Soltero explained in a press briefing ahead of today’s announcement.

And then there is “Spaces.” Until now, Google Workspace features a tool called “Rooms.” Rooms are now Spaces. I’m not quite sure why, but Google says it is “evolving the Rooms experience in Google Chat into a dedicated place for organizing people, topics, and projects in Google Workspace.”

Best I can tell, these are Slack-like channels where teams can not just have conversations around a given topic but also organize relevant files and upcoming tasks, all with an integrated Google Meet experience and direct access to working on their files. That’s all good and well, but I’m not sure why Google felt the need to change the name. Maybe it just doesn’t want you to confuse Slack rooms with Google rooms. And it’s called Google Workspace, after all, not Workroom. 

New features for Rooms/Spaces include in-line topic threading, presence indicators, custom statuses, expressive reactions and a collapsible view, Google says.

Both free and paid users will get access to these new Spaces once they launch later this year.

But wait, there’s more. A lot more. Google is also introducing a number of new Workspace features today. Google Meet, for example, is getting a companion mode that is meant to foster “collaboration equity in a hybrid world.” The idea here is to give meeting participants who are in a physical meeting room and are interacting with remote participants a companion experience to use features like screen sharing, polls, in-meeting chat, hand raise and Q&A live captions on their personal devices. Every participant using the companion mode will also get their own video tile. This feature will be available in September.

Image Credits: Google

Also new is an RSVP option that will allow you to select whether you will participate remotely, in a meeting room (or not at all), as well as new moderation controls to allow hosts to prevent the use of in-meeting chat and to mute and unmute individual participants.

On the security side, Google today also announced that it will allow users to bring their own encryption keys. Currently, Google encrypts your data, but it does manage the key for you. To strengthen your security, you may want to bring your own keys to the service, so Google has now partnered with providers like Flowcrypt, Futurex, Thales and Virtru to enable this.

“With Client-side encryption, customer data is indecipherable to Google, while users can continue to take advantage of Google’s native web-based collaboration, access content on mobile devices, and share encrypted files externally,” writes Google directors of product management Karthik Lakshminarayanan and Erika Trautman in today’s announcement.

Image Credits: Google

Google is also introducing trust rules for Drive to give admins control over how files can be shared within an organization and externally. And to protect from real phishing threats (not those fake ones your internal security organization sends out every few weeks or so), Google is also now allowing admins to enable the same phishing protections it already offers today to content within an organization to help guard your data against insider threats.

15 Jun 01:39

Google Workspace and Google Chat are officially available to everybody

by Dieter Bohn
Google Spaces

Google is announcing some changes to its Workspace suite of apps and services today, including availability for anybody who has a Google account. Google says that there are over three billion users of its Workspace apps — though it’s probably a safe bet that Gmail accounts for a healthy chunk of that userbase.

A lot of people will soon have the option to switch over to Google’s more modern system for Gmail, Docs, and Chat. All of them can be integrated in a single tab more easily, for example with chats sliding over to the left to reveal a shared spreadsheet. It’s also related to the company’s new “smart canvas” push, which is also designed to interlink its various apps via “smart chips.”

To get started, Google is now officially offering...

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15 Jun 01:02

Microsoft Sets End Date For Windows 10 Support

by Kyle Alspach
While a successor to Windows 10 hasn’t been announced yet, Microsoft is saying that Windows 10 will be retired on Oct. 14, 2025.
13 Jun 18:59

New Yorkers needing affordable internet will have to wait   

by Bryan Menegus
Photo by Jaap Arriens/NurPhoto via Getty Images

Internet access is, according to New York’s Eastern District Judge Dennis R. Hurley, a “modern necessity.” Unfortunately, Judge Hurley wrote those words in an injunction, filed today, to stall a piece of progressive legislation which would have mandated affordable internet availability to all living in New York State — and which would have come into effect early next week.

The bill, known as the Affordable Broadband Act, would have required ISPs serving more than 20,000 households to offer two low-cost plans: one offering speeds of 25 Mbps down for no more than $15 per month, and another offering 200 Mbps down at no more than $20 monthly. It was passed by the state legislature and signed by Governor Cuomo back in April, and would have...

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13 Jun 18:59

How Apple helped Trump’s DOJ seize lawmakers’ data without realizing it

by Rebecca Heilweil
Representative Adam Schiff sits next to a gavel.
Device metadata from Adam Schiff, the chairman of the House Intelligence Committee, was obtained by the Department of Justice. | Al Drago/Bloomberg via Getty Images

Some say it’s an attack on the separation of powers.

Democratic lawmakers are calling for an investigation into the Trump administration’s Department of Justice (DOJ) and its use of subpoenas to obtain device metadata belonging to at least two members of Congress. They say it’s a disturbing attack on the separation of powers, the principle of keeping the operations of the executive, judicial, and legislative branches generally separate from one another.

The calls for oversight follow a New York Times report revealing that the DOJ made Apple turn over records from several people associated with the House Intelligence Committee — including Rep. Adam Schiff, Rep. Eric Swalwell, their staff and family, one of whom was a minor — in the midst of an investigation into people leaking classified information. While the seizure of this data happened back in 2017 and 2018, a DOJ gag order kept Apple from informing the representatives until just last month when they received an email notification from the company. Now, members are reportedly racing to gather more details from Apple about the scope of the DOJ subpoena, and the DOJ’s top national security official, a Trump appointee, has resigned.

At the same time, the DOJ’s pursuit of phone data went beyond those lawmakers. In February 2018, the department also sought communications data about an Apple account belonging to former White House counsel Don McGahn, according to a New York Times report published on Sunday. It’s not yet clear why the DOJ sought that data, and Apple only notified McGahn about the subpoena last month.

That the Department of Justice sought the private phone data of US lawmakers without their knowledge is remarkable and disturbing. While details are still emerging, the exchange sets a concerning precedent about the ability of the executive branch to obtain the digital records of lawmakers as well as tech companies’ roles in complying with such orders. Attention has now turned to both Apple and the DOJ, and it has raised concerns over how each approaches controversial government demands for sensitive data.

It’s unclear what data Apple actually handed over. Apple did not respond to Recode’s request for comment. Recent reporting indicates that the information shared with the DOJ about members of Congress and staff were provided through the company’s standard procedure of obliging government requests for data, and that Apple wasn’t aware it was handing over data belonging to members of Congress.

Still, Democrats are outraged, calling the seizure of this data “an assault” on the separation of powers. They say the subpoenas constituted dangerously broad government surveillance deployed in service of the political interests of then-President Donald Trump.

“President Trump repeatedly and flagrantly demanded that the Department of Justice carry out his political will and tried to use the Department as a cudgel against his political opponents and members of the media,” Rep. Schiff told Recode in a statement. “It is increasingly apparent that those demands did not fall on deaf ears.”

The DOJ’s inspector general, Michael Horowitz, announced on Friday that he will start a review of the agency’s actions under the Trump administration and will look at “whether any such uses, or the investigations, were based upon improper considerations.” Sen. Ron Wyden has also promised to introduce legislation aimed at “reform[ing] the abuse of gag orders” and increasing transparency into government surveillance. On Monday, the New York Times reported that John Demers, head of the DOJ’s national security division and one of the the last remaining Trump appointees at the department, would resign following the outcry. While Demers did not become the DOJ’s top national security official until after the subpoenas for Democrats’ records were sent, some want to know what Demers knew about the ongoing investigations.

Companies like Apple frequently hand over user data when government agencies demand it. Here’s how Recode’s Sara Morrison explained it last year.

Depending on what law enforcement is looking for, it may not need physical possession of your device at all. A lot of information on your phone is also stored elsewhere. For example, if you back up your iPhone to Apple’s iCloud, the government can get it from Apple. If it needs to see whose DMs you slid into, law enforcement can contact Twitter. As long as they go through the proper and established legal channels to get it, police can get their hands on pretty much anything you’ve stored outside of your device.

You do have some rights here. The Fourth Amendment protects you from illegal search and seizure, and a provision of the Electronic Communications Privacy Act of 1986 (ECPA) dictates what law enforcement must obtain in order to get the information. It might be a subpoena, court order, or warrant, depending on what it’s looking for. (WhatsApp actually does a good job of explaining this in its FAQ.) A section of the ECPA, known as the Stored Communications Act, says that service providers must have those orders before they can give the requested information to law enforcement.

But, assuming the government has the right paperwork, your information is very obtainable.

On Apple’s US-focused transparency website, the company says it can receive government requests related to a person’s device identifier, financial identifiers, customer data related to account information, and customer data requested in the midst of an emergency. In the case of the DOJ’s investigation into leaks, Apple turned over metadata and account information, according to the Times.

“In this case, the subpoena, which was issued by a federal grand jury and included a nondisclosure order signed by a federal magistrate judge, provided no information on the nature of the investigation, and it would have been virtually impossible for Apple to understand the intent of the desired information without digging through users’ accounts,” a company spokesperson, Fred Sainz, told the New York Times. “Consistent with the request, Apple limited the information it provided to account subscriber information and did not provide any content such as emails or pictures.”

“These demands for lawmakers’ private data are especially disturbing because they threaten the separation of powers. But the problem is far bigger,” ACLU senior attorney Patrick Toomey told Recode in an email. “The government seizes the sensitive information of vast numbers of people each year, often without any notice to the people affected.”

Tech companies do have some power when they receive these kinds of requests. They can try to reject a government request as being invalid, though they often don’t. Challenging such a request can also be hard to do if a company has limited information on what the request is actually for. Apple says that between January and June 2020, the company provided data 82 percent of the time when a government agency requested identifying information about a particular device. Tech companies can also try to fight a gag order. In this case, a gag order seemed to remain in place.

This is concerning. At the same time, the seizure of this kind of data is a dark reminder that companies like Apple continue to hold onto vast amounts of user data and that they can be legally obligated to hand it over to the government without a user ever knowing.

Update, June 14, 12 pm ET: This story includes new information reported about Apple and about the resignation of a DOJ official.

13 Jun 18:58

Microsoft Says Teams Issue Sending Calls ‘Straight To Voicemail’

by Kyle Alspach
The company says it is seeking to fix the issue with Teams calling on Friday, the latest in a series of issues to strike users of the Teams collaboration app.
13 Jun 18:58

Apple rubberstamped Trump’s request to secretly scoop up data on two members of Congress

by Sean Hollister
The Steve Jobs Theater at Apple’s Apple Park headquarters. | Dieter Bohn / The Verge

The New York Times is reporting on a new wrinkle in the story of how the Trump administration’s Department of Justice used Big Tech to spy on two members of the House Intelligence Committee in an attempt to track down leaks to the press — namely, that Apple didn’t fight it, perhaps never had a chance to fight it, because the company rubberstamped the request.

Apple didn’t even know it was handing over the records of Congressman Adam Schiff (D-CA), then the ranking member of the House Intelligence Committee, it told the publication. In a statement, Apple said it didn’t know what the investigation was about, and couldn’t have known unless it dug through user accounts itself. So it was handled like the vast majority of the 250 requests the...

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13 Jun 18:46

Like Google Chrome, Chrome OS will be moving to a four-week release schedule

by Jay Peters
The Asus Chromebook Detachable CM3 open, angled to the left. The screen displays a cartoon city scene on a pink background.
Photo by Monica Chin / The Verge

Google will be adjusting the release cycle for Chrome OS later this year, moving to a schedule where it launches a new release every four weeks, the company announced on Friday.

“To deliver new features more rapidly to consumers while also continuing to prioritize the key pillars of Chrome OS – security, stability, speed and simplicity – Chrome OS will move to a 4-week stable channel starting with M96 in Q4,” Chrome OS release TPM lead Marina Kazatcker said in a blog post. For enterprise and education users who may not want that fast of a release cycle, Google also plans to introduce a new update channel with a 6-month cadence by the time of the M96 release.

The speed of Chrome OS’ release schedule will bring it on par with the Google...

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11 Jun 05:48

Zoom Phone system offers flexibility, simplified infrastructure

11 Jun 05:46

Nextiva and Five9 Team Up to Help Businesses Deliver Seamless Customer Communications

by Amy Ralls

Strategic partnership and integrated solution will enable streamlined and reimagined contact center experiences

Scottsdale, Arizona – June 9, 2021 – Nextiva (www.nextiva.com), a cloud communications company, announced today its partnership with Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent contact center, to deliver a new integrated Unified Communications and Cloud Contact Center offering. The joint offering will help organizations engage with customers, connect team conversations, and empower contact center agents with streamlined workflows so they can deliver outstanding customer experiences.

The partnership facilitates a simpler process for businesses, allowing them to further streamline contact center operations by optimizing their overall cloud investments using a single vendor, Nextiva, for both UCaaS and Five9 CCaaS. The first release of the integration will bring the Five9 and Nextiva platforms together as a unified solution that enables seamless calls between the two systems. This announcement builds on the success Nextiva has had as the leading selling partner of Inference Solutions Intelligent Virtual Agents (IVAs) prior to the Five9 acquisition. Nextiva’s customer base and channel partners will now have access to the Five9 product portfolio, including the Five9 Intelligent Cloud Contact Center, Five9 WFO, Five9 Agent Assist, Five9 IVA, and Five9 Workflow Automation.

“The Nextiva platform is built on a foundation of Amazing Service and is consistently highly rated in the market by some of the strongest brands,” said Dan Burkland, Five9 President. “With a shared customer-first focus, Five9 and Nextiva have a unique opportunity to go to market together to help businesses reimagine CX with increased agent productivity, business agility, revenue, and customer trust and loyalty.”

Nextiva’s cloud-based phone service brings communications together with business applications, intelligence, and automation to help businesses communicate, build deeper connections with customers, and manage all conversations in one place. The company has been named Best Business Phone Service by U.S. News & World Report two years in a row, and a G2 Leader in VoIP. Nextiva serves more than 80,000 customers and processes billions of calls annually. The company also works with a broad network of more than 4,000 partners in the U.S. market, many of which are shared with Five9, creating a solid alignment to provide those partners with a single source for CCaaS and UCaaS.

“Coming together with Five9 makes it easier for businesses to create meaningful connections with their customers,” said Tomas Gorny, Co-founder and CEO of Nextiva. “With this partnership, we can better serve our customers by bringing them innovative and cohesive solutions that meet their needs.”

ABOUT NEXTIVA
Nextiva® is a cloud communications company that helps businesses build deeper connections with their customers. Nextiva has 80,000 customers around the world and distinguishes itself with Amazing Service® and unbeatable reliability. The company was named Best Business Phone System two years in a row by U.S. News & World Report and Best Place to Work by Glassdoor. Learn more at www.nextiva.com.

The post Nextiva and Five9 Team Up to Help Businesses Deliver Seamless Customer Communications appeared first on Cloud Communications Alliance.

09 Jun 22:47

Zoom Launches Zoom Phone Appliances with Poly and Yealink

by Tom Wright

Zoom has launched a range of purpose-built appliances for Zoom Phone with Poly and Yealink.      

The vendor said the appliances are a new category of hardware, designed for hybrid workforces across home offices and huddle spaces, addressing use cases across industries. 

The hardware will simplify licensing, installation, use and management, and will benefit both end users and IT departments, it added. 

Graeme Geddes, Head of Zoom Phone and Zoom Rooms, said: “The traditional workplace is evolving and adapting, and our goal is to empower the workforce to accomplish more by blurring the lines between voice and video. 

“The new Zoom Phone Appliance programme boasts a selection of purpose-built Zoom Phone hardware from Poly and Yealink, enabling people to streamline communications, removing friction, and replacing it with a powerful communications experience”

Zoom Phone Appliances are all-in-one desk phones that combine Zoom’s platform with hardware from Yealink and Poly, and are capable of HD video meetings, phone calls and interactive whiteboarding.  

Zoom said that the devices don’t require any additional licences, giving users a full-featured desk phone for always-on communication, meaning users can easily start ad-hoc and scheduled meetings; make and receive calls; check voicemail; and collaborate through virtual whiteboards. 

They’re also easy to set up and maintain, Zoom said, featuring simplified onboarding for IT support with zero-touch provisioning and centralised management through the Zoom Admin Portal.  

Users can personalise their experience by syncing calendars, status, meeting settings and phone for integrated video-first experiences. 

The products will launch with two handsets from Poly – the CCX 600 Desk Phone and the CCX 700 Desk Phone with integrated camera – and Yealink’s VP59 Smart Video Phone. 

John Lamarque, General Manager of Voice Collaboration at Poly, said: “We are excited to be among the first to integrate a native Zoom experience into our Poly CCX family, as Zoom Phone Appliances. 

“This brings the Zoom platform that we all know and love front and centre on the device’s touch display, providing a powerful and immersive experience.” 

Alvin Liao, Vice President of Product at Yealink, said: “We are delighted to unveil the new, reliable, and cutting-edge VP59 video phone, a Zoom Phone Appliance. 

“The VP59 video phone’s touch display will be powered by Zoom’s industry-leading video communications platform, providing customers with a user-friendly interface and intuitive experience.”  

Zoom said that more handsets are set to be added to the category over time, with the inaugural devices available through Zoom’s hardware-as-a-service programme and via Poly and Yealink resellers. 

Zoom Phone Appliances are the latest addition to Zoom Phone, continuing its relentless growth since launching in January 2019. 

Eric Yuan, CEO at Zoom, recently revealed that Zoom Phone had sold 1.5 million seats at the end of April. Earlier in the year it had been called “absolutely the fastest growing product” in Zoom’s portfolio by CFO Kelly Steckelberg.

Commenting on the Zoom Phone Appliances launch, Elka Popova, VP of Connected Work Research at Frost & Sullivan, said:  

“Zoom continues to demonstrate the fast pace of innovation and ability to scale globally with its robust cloud phone offering, Zoom Phone. 

“Zoom Phone has always been a disruptive alternative to legacy phone solutions and the new appliance program further enhances its value proposition by enabling businesses to video-enable workspaces with purpose-built appliances that are easy to procure, deploy, and manage.” 

 

 

09 Jun 22:47

Biden revokes Trump bans on TikTok and WeChat

by Makena Kelly
US-POLITICS-BIDEN-HEALTH-VIRUS-AID
Photo by MANDEL NGAN/AFP via Getty Images

President Joe Biden signed an executive order Wednesday revoking the Trump-era bans on TikTok and WeChat. In place of the Trump order, Biden will direct the commerce secretary to investigate apps with ties to foreign adversaries that may pose a risk to American data privacy or national security.

The order takes the place of a series of executive orders instituted by President Trump last year, which blocked apps like TikTok, WeChat, and Alipay from US app stores and took further measures to prevent them from operating in the US. The most extreme effects of those orders were forestalled by ongoing court challenges, but Wednesday’s order will revoke the orders outright. Instead, Biden’s order will institute a new framework for determining...

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09 Jun 07:12

Apple isn’t just a walled garden, it’s a carrier

by Dieter Bohn
Apple
Illustration by Alex Castro / The Verge

The return of the Angry God of ARPU

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09 Jun 07:12

The Cult of Busyness

by Shayla Love

This is part of a special series, We’re Reemerging. What Does the World Look Like Now?, which considers in real time how we cope while living through a historic time. It’s also in the latest VICE magazine. Subscribe here

Gwen Clarke’s pre-pandemic days started at 5:45 in the morning. She went to the gym near her apartment in Astoria, Queens, then commuted 40 minutes to her job as a digital content producer. She often worked late into the weekday evenings, and at least one weekend day. After work, she would grab a drink—or several—with co-workers, before returning, exhausted, to her apartment.

The past year has been different. Because of COVID-19, the 26-year-old moved home to Southampton, New York, and the pace of life slowed down.

“I wake up in the morning and I don’t have to get right out of bed,” Clarke said. “I used to close my eyes, count to three, and jump out of bed before I could talk myself out of it. Now I can sit and be cozy and scroll on my phone and do whatever the hell I want for nearly two hours before I get up and start my day.” Her work-from-home days are easily interrupted with midday walks or yoga.

In a nutshell, she’s been freed from the tyranny of busyness. Busyness is not only about packing each day with as much as possible, but also the value placed on doing so: Being busy makes people feel good about themselves, and they use busyness, voluntarily, to signal their worth to others. “Working in TV production, I have always thought that being busy is a good thing,” Clarke said. “It means that the people around you trust you. I definitely have this feeling that being busy means you are important.”

Busyness is a powerful social signal, though a somewhat counterintuitive one. At the turn of the 20th century, economists predicted that the ultimate symbol of wealth and success would be leisure—showing others that you were so successful that you could abstain from work. Instead, the opposite occurred. It’s not free time, but busyness, that gestures to a person’s relevance.

“Being busy made me feel like a valuable resource with abilities that were in high demand,” said Robbie McDonald, a 53-year-old from Vancouver who worked long hours at a nonprofit before the pandemic. “It fueled my insecurity and impostor syndrome. The busier I got, the more I would take on, for fear of seeming irrelevant. I definitely wore the busy badge of honor, complaining about it to colleagues and friends, but I was secretly proud that so many people relied on me to get things done.”

Yet there are indications that people don’t want to slingshot themselves back to a world that determines their value based on how busy they are. A rash of articles has recently expressed a sense of foreboding at returning to the veneration of an overloaded life. In April, New York Magazine wrote about “The People Who Don’t Want to Return to Normalcy,” quoting a man named William who felt that during the past year, for the first time, he “had a great excuse to do nothing… It was the best. I feel guilty saying it.”

In an advice column for the Cut, one reader wrote, “I’m not ready for isolation to end.” The Wall Street Journal announced that the pandemic’s end means the “return of anxiety.” “Many are relieved by the lack of choices and the ability to engage with others almost entirely on their own terms. And they’re not sure they’re ready for it all to end,” the psychologist Peggy Drexler wrote for the Journal. In the last year, McDonald told VICE she has grown blissfully accustomed to her new routine, which “doesn’t include 5 a.m. Teams chats or emergency Saturday meetings about Facebook comments.”

The pandemic offered a rare window of opportunity for some people to become literally less busy, and perhaps more importantly, to get perspective on their cultural beliefs about busyness. Instead of being caught up in the inertia of always projecting a busy life, they had time to reflect on how they used busyness to define themselves—and how it led to stress and the conflation of productivity and self-worth.

Of course, experiencing this slowing down of life in order to gain these insights reflects a certain amount of privilege—but that’s kind of the point. Research has found that busyness is most often assumed as a status symbol for higher-paid workers. The people who value and signal busyness are not typically hourly or gig workers, sociologists told VICE. Busyness in the lower classes is less a symbol of success and more a byproduct of a lack of time autonomy, overwork from low wages, and a lack of social safety nets.

It’s higher-paid workers who were more likely to reap the benefits of the status of busyness, and they are also the ones more likely to have recently tasted a slower, less busy kind of life. If the past year could change the way they glorify being busy, could it help to knock down busyness for everyone as the aspirational state to strive for and maintain?

“I can’t go back to the frenetic pace,” McDonald said. She recalled one recent morning when she found herself sitting on a log at the beach, watching a crow drop sealed clams from the air and swoop down to pick out the meat. “It seemed so simple and so easy. I started to question if my life could look like that.”

a to-do list alter

In 1840, it was briefly cool to walk a turtle on a string around the Parisian arcades. “You did that to signal time abundance, to signal quite how little you did or how much leisure you had, because that was a sign of status,” said Tony Crabbe, a business psychologist and the author of Busy: How to Thrive in a World of Too Much.

The turtle walker’s “leisurely appearance as a personality is his protest against the division of labor which makes people into specialists. It was also his protest against their industriousness,” the philosopher and critic Walter Benjamin wrote.

This is what Thorstein Veblen, a 19th century economist, wrote about in his book The Theory of the Leisure Class. Veblen thought that elites of the future would participate in “conspicuous leisure,” as a signal to others of their success. This idea was epitomized in Downton Abbey, when Maggie Smith’s character, Violet Crawley, asked, “What is a ‘weekend’?” “The joke, of course, is that the dowager countess is too aristocratic to even recognize the concept of a week divided between work and leisure,” wrote busyness researchers in the Harvard Business Review.

Veblen wasn’t the only one predicting a future of leisure as a status symbol. In 1928, the economist John Maynard Keynes gave a lecture, later published as Economic Possibilities for Our Grandchildren, in which he foresaw that people in the year 2028 would work only 15 hours a week thanks to a productive economy and technological innovation. With so much leisure time, “man will be faced with his real, his permanent problem—how to use his freedom from pressing economic cares, how to occupy the leisure, which science and compound interest will have won,” Keynes wrote.

Well-off people in the western world are nowhere close to working just three hours a day, nor do they parade around reptilian symbols of how much free time they have. They boast of their busyness instead. “Just as being leisurely around 1900 was a status claim, being unmanageably busy at the turn of this century was a status claim based on the fact that the busiest people also tended to be the richest,” said Jonathan Gershuny, a professor of economic sociology at University College London and a co-director of the Center for Time Use Research.

Silvia Bellezza, an associate professor of business in marketing at Columbia Business School, studies how busyness replaced leisure as the form of “conspicuous consumption.” By being busy, a person signals to others how they themselves are a scarce resource on the market. Not having time to rest indicates that you’re in demand, and that your intellectual capital is highly valued. As a result, others consider you to be higher status.

This form of status signaling can even be found in personal relationships that have nothing to do with “work.” Over the last 20 years, Ann Burnett, a retired professor of communication and women and gender studies at North Dakota State University, has collected letters that families send out over the holidays. As Brigid Schulte, author of Overwhelmed: Work, Love, and Play When No One Has the Time, described, “Words and phrases that began surfacing in the 1970s and 1980s—’hectic,’ ‘whirlwind,’ ‘consumed,’ ‘crazy,’ ‘constantly on the run’ and ‘way too fast’—now appear with astonishing frequency.” People were consistently bragging to others about how busy they are. Bellezza and her colleagues have similarly documented celebrities on social media complaining about their busy schedules and lack of time.

This is a crucial component of signaling busyness: Most people don’t earn enough money to have increased leisure time; “busyness” is more often a badge of honor for those with salaried jobs, Wajcman said.

Bellezza’s work has shown that these busyness signals make other people think you’re important. In one of Bellezza and her colleagues’ studies, they found that people who get groceries delivered were perceived as busier and higher class, and a woman wearing a Bluetooth headset had a higher status than another wearing headphones. When people were asked to read imaginary letters from a friend, one letter described how “crazy busy” a person was, while the other said his life was “relaxed.” The participants thought the busy letter writer to have more money, have better skills, and have a higher social status.

But the paradox and masochism of busyness is also laid bare: the study found that while people aspire to be more like a busy person, they also con- sider the busy person to be less happy. An obsession with busyness also taints how people spend what little leisure time they have, Bellezza said, by wanting leisure to accomplish as much as possible in as little time as possible—called “productivity orientation.”

This phenomenon is stronger in American culture. In an Italian sample, people thought the reverse: that the relaxed letter writer must be better off since, after all, his life was so relaxing. “I noticed that in the U.S. that wasn’t the case,” Bellezza said. “Instead, people brag about how much they work. It’s almost like a badge of honor—the fact that you never take holidays, even if you could afford to.”

This ethos can be found in a 2014 Super Bowl commercial for Cadillac, a luxury car: A well-off man with a nice house and suit brags about not taking his vacation time. “Other countries, they work,” the actor said. “They stroll home, they stop by the cafe, they take August off. Off. Why aren’t you like that? Why aren’t we like that? Because we’re crazy, driven, hard- working believers, that’s why.”

a clock on the beach with hearts in it

Another reason why Keynes’ vision of a shorter work day hasn’t come true is inequality, according to Judy Wajcman, a professor of sociology at the London School of Economics and a fellow at the Alan Turing Institute in London.

“There’s a class of managerial and professional workers who have done very well and whose wages sort of increased phenomenally,” she said. “But there’s been a huge increase in low-paid service jobs, where the minimum wage has absolutely not kept up.”

This is a crucial component of signaling busyness: Most people don’t earn enough money to have increased leisure time; “busyness” is more often a badge of honor for those with salaried jobs, Wajcman said. “People that are paid by the hour may be more likely to define busyness in terms of, ‘I have to have this job—in fact I have to have two jobs in order to pay the bills,’” Burnett said.

Past research has found that those people who lament being busy the loudest haven’t actually experienced a huge increase in working hours—busyness is more of a feeling and state of mind than a reflection of labor. The Swedish economist Staffan B. Linder came up with the phrase the “harried leisure class,” which means that as people accrue wealth, they have more consumption available to them, and pack their day with more activities.

“What we’ve had over the last year is a global workshop in slow.”

In their studies, Bellezza said that when they told people that a person was busy or working all the time, participants assumed that it was for a white collar job. If they were told it was a blue collar job, the boosting in status a person got from being “busy” wasn’t as strong as for a white collar job.

“It’s so class specific,” Wajcman said. “Gig workers don’t talk about this. There’s no status from the busyness of an Uber driver or an Amazon worker in a warehouse. It is completely an upper middle class managerial notion that busyness is a good, positive thing.” When it comes to gig work or lower-paying forms of labor, Wajcman said that the experience of busyness is not experienced as a signal of high status, but of a lack of control over their own time.

The pandemic may push people, especially the privileged, to recognize that the ways they’ve wielded busyness is a construct, and one they may try to resist in the future. A small behavioral shift that Burnett recommended, even pre-pandemic: When people ask you, “How are you?” Resist the temptation to say, “I’m so busy.”

“We have to think about our basic interactions with people and think about how you’re portraying yourself and responding to these basic questions. You have to be intentional.” There are many downsides to the culture of busyness, Burnett said. “And honestly, the upside of it being something to brag about is just not worth it.”

to do list alter with candles

A small but passionate resistance against the dominance of busyness existed before the pandemic, said Carl Honoré, the author of The Power of Slow, and one of the leaders of the global Slow Movement—a crusade to slow life down. The Slow Movement, as Honoré has written, urges people to live life by “savoring the hours and minutes rather than just counting them. Doing everything as well as possible, instead of as fast as possible. It’s about quality over quantity in everything from work to food to parenting.”

Honoré first realized he was rushing through the moments too fast when he noticed himself speeding through bedtime stories with his son. “I had a lightbulb moment,” he said. “I thought, is this really what I want my life to be? Where I’m racing through it, instead of living it? What a life of speed, busyness, distraction, multitasking, stimulation, impatience does is that it walls you off from who you are. You become your to-do list. You become a ‘human doing’ instead of a human being.”

When the pandemic began, Honoré said many people wrote to him asking if he was pleased that the world was grinding to a halt. “At no point have I ever been over the moon,” he said. “A pandemic is a total nightmare for everybody, in lots of different ways. But I do think that there can be a silver lining. What we’ve had over the last year is a global workshop in slow.”

The Slow Movement is part of a larger trend to “decelerate.” Giana Eckhardt, a professor of marketing at King’s College London who studies deceleration, said she noticed that even pre-pandemic there was a rise in deceleration-type activities, like meditation or yoga retreats, pilgrimage routes, and “slow travel,” where the focus isn’t on cramming in sightseeing activities, but staying in one place for a longer period of time and experiencing the quotidien lifestyle. One extreme example comes from South Korea, where some overworked and busy people check into a fake prison, called Prison Inside Me, which opened in 2008. Shut into a cell, people reduce their stress by removing all forms of outside busyness.

If deceleration becomes the more dominant signal of well-being, social status, and “making it,” rather than busyness, it could set the standard for what we try to help others achieve as well.

The phrase “deceleration” is an attempt to seek relief from “social acceleration,” a phrase coined by a professor of sociology and political science named Hartmut Rosa. He defined social acceleration as an “increase in episodes of action or experience per unit of time”—essentially more things per minute on average per day: more things made, more emails sent, more friends to go out to drinks with, more activities to bring children to.

Acceleration leads to busyness in and of itself, which is also called “time sickness,” or “a sense of urgency; time is running out, there is not enough of it, and we must run faster and faster just to keep up,” Eckhardt wrote in a paper on deceleration.

In response, people seek out oases of deceleration, which is not the same as just flopping down on the couch and watching Netflix. Eckhardt and her colleagues went to the Camino de Santiago pilgrimage in Spain, where they interviewed people and asked them what they were getting out of it. More than 300,000 people from 161 countries completed the trek in 2017—and many were not there for religious reasons, Eckhardt said, but rather to find a way to slow down.

Her work describes three elements that create an experience of deceleration: embodied deceleration, technological deceleration, and episodic deceleration. Embodied deceleration is the physical slowing down of your body: walking or riding a bike versus moving your body around in cars, planes, or buses. Technological deceleration is not giving up technology, but feeling like you have a sense of control over it. And episodic deceleration is having fewer episodes of action per day. “Not feeling like you’re running from meeting to meeting at work, and then you have to run to pick up your kids and drive them to three different activities at the same time as you’re trying to cook dinner,” Eckhardt said.

Episodic deceleration isn’t just about lowering the number of activities, but also the number of activities you have to pick from. If someone achieves all three things—say when walking a pilgrimage—then much of the stress and overwhelm from living a socially accelerated life tends to drop away.

The irony is that deceleration can often be a refuge predominantly for the privileged. After all, who has the means for retreats or slow vacations? Eckhardt argued that because of this, there was a slight shift before COVID in which deceleration was becoming a signal of wealth and status—more in line with Veblen’s theory of the leisure class. For example, take Arianna Huffington’s rest and relaxation brand, or Tim Ferriss’ Four-Hour Work Week, which promises to teach how to “Escape 9–5, Live Anywhere, and Join the New Rich.”

During the pandemic, more people, albeit still privileged, have had access to at least one of these modes of deceleration in their everyday lives. Any increase in the number of people accessing deceleration is a good thing, Eckhardt said. If deceleration becomes the more dominant signal of well-being, social status, and “making it,” rather than busyness, it could set the standard for what we try to help others achieve as well. Eckhardt thinks it may be a turning point when the status symbol of busyness finally has some meaningful competition.

“I think in terms of an overall rhythm of life, what people do, will they want to go back to commuting on a subway for an hour to an office five days a week? No, they don’t,” Eckhardt said. “Do they want to go back to getting up at 5 a.m. to go to an exercise class before then doing an hour-long commute? No. I think there are a lot of things about the rhythms of daily life of this past year that people are going to work hard to maintain.”

Eckhardt said that if we want to maintain deceleration after COVID, we should try to maintain the three specific facets of deceleration. But it may be more crucial for us to try to value deceleration as a desirable social signal.

“Try to remember the feeling of making your own food and sharing it with your household, rather than running back to eating many meals out and on the go,” she wrote in the Conversation. “As you emerge from lockdown, try to maintain practices like stopping work to eat your lunch in the middle of the day, and take tea breaks, preferably with others and outdoors when you can. There is much value to be gained from having the rhythm of your daily life be one that you can savor.”

Kevin Roose wrote in April in the New York Times about the “YOLO economy”—the observation that mid-career adults are “abandoning cushy and stable jobs,” to pursue remote work, slower and more easygoing living locales, and fewer daily obligations. But as the journalist Anne Helen Petersen pointed out, many people who are changing careers aren’t just doing it because YOLO, but because the past year has traumatized, exhausted, and pushed them to the edge. Busyness status as a reward just doesn’t cut it anymore.

Emphasizing the pleasure and social benefits of deceleration can help shift attention away from busyness. In Post-Growth Living, the philosopher Kate Soper describes an alternative form of a pleasurable life as a release of “the work-dominated, stressed-out, time-scarce and materially encumbered affluence of today.” She writes that leisure and slowing down is not always about fun or biking in the park. It’s about having time for mental health and grieving too.

Beyond an individual pace of life, slowness can be a way to advocate for others. The slow food, slow fashion, slow design, or slow city movements have emphasized not only a slower pace, but a pace that’s paired with ethical consumption and production—including better living wages, minimal environmental impact, and better quality of life.

Honoré has neighbors who have had the time to volunteer during the past year, and have told him that it’s an activity they’re going to continue. “A big part of slowing down is about creating the time and the space and the patience to build up relationships,” Honoré said. “And not just friends, but also to be of service to other people.”

And while those who were able to slow down the most remained the most privileged, the pandemic gave others the ability to access the kinds of social services that give people more autonomy over their time and busyness. There were larger and more substantive safety nets—like increased unemployment and eviction bans. (Petersen has framed this kind of support as a “permission structure.”)

Other kinds of top-down policy approaches could maintain these revelations about busyness, so that individuals don’t have to act on their own. Brunello Cucinelli, an Italian entrepreneur, mandates a sit-down hour and a half lunch, and requires his employees to leave at 5 p.m. Or take “right to disconnect” laws in France, where workers don’t have to respond to work emails on weekends, or after a certain time on weekdays. If policy enables (or forces) people to slow down, then it doesn’t matter if busyness is overhauled completely as a social signal—the system will demand it.

Will these changes stick? Or will we go right back to worshipping busyness at the cost of everything else? Bellezza isn’t as optimistic about deceleration replacing busyness as the leading social status signal, but she acknowledged that when she started studying busyness, there wasn’t any discussion about deceleration at all. She’s glad it’s entered the conversation, and tries to practice deceleration in her own life.

Steven Taylor, a senior lecturer in psychology at Leeds Beckett University who studies post-traumatic growth, said that because the pandemic brought death and mortality to the fore, it made people reevaluate their relationships, and what they wanted out of life. Taylor feels hopeful that if enough people change their value systems, that will enact larger change.

“Social systems can change,” he said. “They’re influenced by the people who live within that system. Changes in attitudes lead to changes in behavior. And both attitudes and behavioral changes lead to changes in social structures.” If leisure and shorter workdays were once valued, it’s possible we could value them again.

And during post-traumatic transformations, one change that Taylor has observed is that people are less interested in work. “They love to spend their time doing nothing in particular, just enjoying being in the moment and being alive in the world,” he wrote in the Conversation.

Clarke said she’s soon moving back to New York City after a year of being away. She said that while she’s excited to be closer to friends, restaurants, and city life, she wants to hang onto the good parts of slow. “I enjoy my slow mornings, and some slower work days that allow me to escape to the grocery store or for a walk outside,” she said.

“Don’t get me wrong—I still have days where I am booked solid from 9:30 a.m. through 6:30 p.m.,” Clarke said. “But I have a whole new perspective on being busy, and I understand now that you don’t have to be slammed to be considered valuable.”

Follow Shayla Love on Twitter.

09 Jun 07:05

FaceTime is coming to Android and Windows via the web

by Jacob Kastrenakes
An iPhone with FaceTime beside an older Android phone showing FaceTime in a web browser.
FaceTime on the web on the oldest-looking Android device Apple could reasonably use. | Image: Apple

Android and Windows users will finally be able to join FaceTime calls. During its WWDC keynote, Apple announced that FaceTime is going to be available on the web so users can call in from Android devices and Windows PCs. The video calling service was previously only available on iOS and Mac devices.

Apple is turning FaceTime into a bit more of a Zoom-like video calling service with this update. FaceTime is also going to allow you to grab a link to a scheduled call, so that you can share it with people in advance and join in at the right time.

A release date wasn’t immediately announced. It sounds like the web features will launch with iOS 15 in the fall.

Apple announced a number of other FaceTime updates coming in iOS 15, too. There’s a...

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09 Jun 07:03

Barco Introduces New ClickShare Products

by Rebekah Carter

Global leader in meeting room innovations, Barco, recently announced new additions to the ClickShare portfolio. The new ClickShare Present range will support companies in making a smooth return to the office and discovering the benefits of hybrid work.

The two new wireless presentation and collaboration solutions aim to equip even more hybrid meeting environments for the new age of work. Solutions for collaboration, meeting and productivity, like those in the ClickShare library are attracting increasing attention in the new era of work. The ClickShare solutions enable engaging collaboration regardless of where employees are, with wireless solutions to match any business requirements.

New ClickShare Present Solutions

VP of Meeting Experience for Barco, Wim De Bruyne, says that companies recognise no way of going “back” to how we used to work before. However, modern meeting experiences aren’t always as effective as they could be. The hybrid meeting room environment promises a new era of experience for team collaboration.

The introduction of ClickShare Present delivers solutions to any customer wanting to turn their existing conference room environment into a fully-equipped hybrid meeting room. ClickShare Present represents a seamless way for users to wirelessly share content to any meeting room environment, including those from Microsoft Teams, Webex, or Zoom.

ClickShare allows frictionless entry to anyone wanting to join the meeting experience, with one-click sharing opportunities. The fully agnostic ClickShare Conference model launched last year (2020) bring BYOM technology to meetings by bridging remote participants through the meeting solution of their choice. Users can host calls from their laptop, access their preferred UC platform, and use a range of AV and meeting room peripherals.

Building on the ClickShare Portfolio

The new range for ClickShare Present comes with two models for wireless presentation. The first product, the C-5 is designed for huddle spaces and smaller meeting rooms, bringing 4k content sharing into compact environments. The C-10, on the other hand, is intended for any meeting space, bringing interactive collaboration to a range of environments. The solution includes touch-back support, blackboarding, moderation, and annotation.

The ClickShare portfolio from Barco provides IT managers with the freedom to choose between immersive plug-and-play collaboration experiences, with ClickShare Button, and workflow optimization with the ClickShare Desktop app, allowing for empowered hybrid working experiences. Within seconds, users can access hybrid meetings wirelessly, using either the button or the app. Both solutions provide a single, intuitive experience through the enterprise, for any kind of room.

The full ClickShare family from Barco is also linked to the user’s IT solution and can be matched to their network configuration. Barco promises fantastic security, compliance, and privacy features to provide peace of mind for all users.

 

 

09 Jun 07:01

Cisco Rebrands Webex, Aligns It With Company Mission

By Zeus Kerravala
Cisco is fighting back with a focus on end users, a new logo, and an elevated marketing presence.
09 Jun 07:01

The FBI secretly launched an encrypted messaging system for criminals

by Adi Robertson
NETHERLANDS-EU-POLICE-CRIME
Photo by JERRY LAMPEN/ANP/AFP via Getty Images

An encrypted phone service called Anom was secretly run by the Federal Bureau of Investigation in a yearslong international sting operation. Law enforcement agencies across Europe, the US, and Oceania revealed Anom’s origins earlier today, saying they had arrested 800 criminal suspects based on intercepted communications.

According to public statements, the FBI and other agencies seeded secure Anom phones with suspected crime syndicates, gradually building a network of around 12,000 total (and 9,000 active) devices. The phones secretly siphoned 27 million messages between 2019 and 2021, resulting in Operation Greenlight / Trojan Shield — a large-scale bust that included seizing around eight tons of cocaine, 22 tons of cannabis and...

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09 Jun 06:57

Cisco Webex Gets New Packaging And Up To 40-Percent Price Reduction

by Gina Narcisi
The tech giant is lowering the cost of the newly optimized Webex Suite and simplifying collaboration buying for Cisco partners.
09 Jun 06:53

Avaya Cloud Office™ Offers New Features Enhancing Cloud Communications for Global Businesses Going Forward to the New World of Hybrid Work

by Amy Ralls

Avaya device-specific Capabilities Deliver Differentiated UCaaS Solution to Call, Meet, Message and More in the Cloud

Raleigh-Durham, NC & Belmont, CA – June 8, 2021 – Avaya (NYSE:AVYA) and RingCentral Inc. (NYSE:RNG) today announced a wide range of new capabilities for the Avaya Cloud Office™ by RingCentral® Unified Communications as a Service (UCaaS) solution, including many Avaya device-specific enhancements providing easy migration, additional video and global expansion features extending the ability for customers to connect across any device and work environment.

The past year has seen significant growth in the adoption of cloud-based unified communications applications, and research shows that 55 percent1 of organizations will adopt UCaaS solutions by the end of 2021. Additionally, over 87 percent1 of these organizations will continue to support remote work in 2021 and beyond, so it is critical that their communications solutions are capable of supporting work across multiple locations and devices. Avaya Cloud Office is now available in 13 countries, enabling organizations of all kinds to digitally transform their workforce communications. Avaya Cloud Office was also recently recognized with a MeritStar Award from Metrigy, ranking 2nd among all providers in terms of positive customer sentiment, ahead of Microsoft, Zoom and others.

The new Avaya Cloud Office features announced today fall into three key customer benefit areas:

Easy Migration to Cloud Communications

  • Visual Voicemail  For voicemail as it was meant to be. Navigate voice messages on your desk phone screen, view transcripts or listen to messages, and perform a number of operations like delete, forward, and call back, by using the desk phone buttons.
  • Bridged Call Appearance – Enables a primary number to appear on multiple phones, so delegates can act on behalf of the phone number owner to: call on behalf, hold, pickup within the group, share a line, or join calls. Delegates can act as the owner of the line – not only answering calls, but initiating the calls on behalf of the owner. This is especially convenient in the manager/admin assistant scenario.
  • Park & Page – Initiated with the press of a button, which invokes a page to a defined group, and enables an “Answer” soft key for anyone in the group.
  • Group Call Pickup – Allows any member of a designated group to be notified when a group member receives an incoming call, and they can answer if the intended recipient is unavailable, by simply pressing the pickup key on their phone.

New Ways to Connect Over Video

  • Avaya Cloud Office Rooms – Combined with an Avaya Collaboration Unit, Avaya Cloud Office turns any workspace into a conference room. For a wide range of rooms, from home to office, huddle spaces or large boardrooms, and using one or two displays, this feature is the perfect solution for getting everyone together, wherever they are.
  • Avaya VantageTM – The Avaya Vantage portfolio of smart devices offers a new always-on high quality audio and video option for Avaya Cloud Office as well as one-touch access to favorite cloud-based apps and productivity-boosting AI tools such as Amazon Alexa.
  • Plug and Play USB devices – Avaya offers additional USB cameras and audio-conferencing devices, and a docking station to help users connect everything, including your display and laptop, while running Avaya Cloud Office.

Global Expansion Capabilities

  • EU Essentials package now available – Avaya Cloud Office is available in four license tiers including Essential, Standard, Premium, and Ultimate.  The Essential tier has now been added to the following EU countries:  Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, and Spain.
  • New default data residency – To facilitate data residency requirements in certain markets, Avaya Cloud Office customer data is now stored in-country by default, without the need for Opt-In, in the following markets: U.S., Canada, Germany and the U.K.
  • More Global Office markets added – Customers can extend their global reach even further, with Global Office licenses now expanding to over forty countries including Greece, Slovenia, Estonia and South Africa. Global Office licenses extend the ability of organizations in the thirteen Avaya Cloud Office markets to include staff from additional countries that can be billed through the home office license.

“Instead of going back to work, employees will be going ‘forward to work’ in a new way – using cloud-based communications as part of a digital workplace and hybrid work model, and we are further enhancing Avaya Cloud Office to address their needs,” said Dennis Kozak, Avaya SVP, Global Channel Sales. “We are making it easier for organizations to migrate to cloud, and providing more ways to connect and communicate across home and office locations and multiple devices, providing the flexibility and agility that enables successful hybrid work environments.”

“As both a master agent and value-added distributor for Avaya, we are excited about the new features added to Avaya Cloud Office,” said Patrick Howard, Vice President of Vendor Management and Marketing, Jenne. “By incorporating these Avaya-specific features on Avaya devices exclusively with the Avaya Cloud Office UCaaS offering, Avaya and RingCentral are delivering a best-in-class solution that allows enterprises of all sizes to migrate to the cloud while still communicating efficiently and in the manner in which they are accustomed – all accomplished with world class collaboration tools for our agents and resellers.”

Avaya Cloud Office was recognized with the 2020 Unified Communications Excellence Award and a 2020 Communications Solution of the Year Award for enabling enterprises to leverage cloud communications to digitally transform their workforce engagement. Digital.com has also named Avaya Cloud Office as one of the Best Business Phone Services of 2021 for its calling and meeting features, as well as service plans, a cost-saving equipment management model, SIP trunking, extensive support and the Best VOIP Phone Services Of 2020 based on the variety of feature-rich, cloud-based phone system packages.

“UCaaS adoption continues to rapidly grow, with more than 47 percent of companies using it now, and almost 40 percent of those still operating on-premise phone systems evaluating or planning to adopt UCaaS by the end of 2021,” says Irwin Lazar, President and Principal Analyst, Metrigy. “These new Avaya Cloud Office features will make it easier for companies to obtain the benefits of cloud-based communications by enabling support for required call management capabilities, as well as by adding new capabilities to streamline voice messaging.”

Click here for more information about Avaya Cloud Office.

Metrigy research 2021

About Avaya
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video™,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

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05 Jun 04:48

NEC Continues Global Launch of UNIVERGE BLUE® Cloud Platform Services to the UK Market

by Amy Ralls

Release of cloud-based unified communications and contact centre solutions represents the next step in the global expansion of NEC’s ‘stress-free cloud experience’

Hilversum, Nottingham – June 1, 2021 – NEC Corporation (NEC), a leading, financially stable provider and integrator of advanced IT, communications, networking and biometric solutions, is announcing the general availability of NEC UNIVERGE BLUE® CONNECT, a fully integrated unified communications as a service solution (UCaaS), and NEC UNIVERGE BLUE® ENGAGE, a contact centre as a service (CCaaS) solution, in the UK.

Born in the Cloud Partnership
NEC UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE are designed for businesses of all sizes, from enterprise to SMB. Since its launch on 21 April 2020 in the US, feedback is overwhelmingly positive, with thousands of resellers and businesses benefitting from flexible and adaptable solutions that can support the shift to a distributed workforce and hybrid working. The product rollout sees the launch in the UK, other territories across EMEA, Australia and beyond. The strategic partner NEC selected for this significant expansion of its offering is Intermedia Cloud Communications – a US-based ‘born in the cloud’ and award-winning communications software provider.

Differentiation
UK & Ireland Sales Director Andrew Cooper says, “UNIVERGE BLUE offers genuine differentiation. As arguably one of the broadest cloud platforms available, it enables telecoms, collaboration, back up, security, webinars, file sharing and more within a single solution. If purchased from different vendors, all these have their own costs along with the resources to maintain and integrate them. If these are consolidated and streamlined, the cost of ownership is lowered considerably. Businesses can also benefit from monthly billing – users only pay for what they use and user licenses can be altered month by month.”

The launch also presents further benefits for channel partners and Andrew Cooper continues, “On-boarding partners should be empowering, not burdening. Our Partner Program philosophy is ‘We work for you’ with partners getting to maintain control of customer ownership.

UNIVERGE BLUE CONNECT and ENGAGE are now generally available for NEC’s UK Business Channel Partner Community and customers. This announcement represents phase three of a worldwide rollout that will ultimately include partners around the globe by the end of 2021.

With fully integrated conferencing, collaboration, screen sharing and video conferencing capabilities available from desktop or mobile devices, UNIVERGE BLUE MEET provides reliable, stress-free meetings from anywhere, at any time.

NEC’s go-to-market strategy will be maintaining the 100% indirect sales channel using selected resellers across the UK as well as Nimans as launching partner distributor – the largest telecommunications distributor in the UK.

Nimans Dealer Sales Director Tom Maxwell explains, “Unlike other cloud telephony solutions, the UNIVERGE BLUE partner program enables resellers to stay close to their customers with greater control of pricing and billing.
There’s a real focus on making the initial on-boarding as simple as possible – resellers can choose the partner model they’re most comfortable to start with and take it from there.”

Darren Scott-Healey, CEO of Taylor Made Solutions adds, “What sets UNIVERGE BLUE CONNECT apart from the competition is the strength of the voice capabilities with over 100-plus telephony features. Building from there, the video conferencing, file sharing and contact centre packages provide an easy path for upgrades. Our customers quickly identify the advantages of more streamlined IT administration and costs by combining their cloud services with us.”

Global No. 1
NEC’s leading portfolio of on-premises solutions which currently ranks No. 1 for global line shipments over the past 6 years in a row* is now bolstered with the addition of the UNIVERGE BLUE portfolio of UCaaS and CCaaS solutions offering compelling cloud PBX, team collaboration, file sharing and backup, and online meeting – all integrated with top SaaS applications – that a cloud-based platform provides. NEC’s portfolio now addresses business needs across both premises-based and cloud deployment environments as well as hybrid – providing a genuine choice of platform for B2B customers.

Business leaders interested in learning more about the solution can do so by visiting www.nec-enterprise.com.

* Source MZA Call Control (PBX-IP PBX) Market Reports 2015-2020

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04 Jun 18:52

The Supreme Court hands down very good news for pretty much everyone who uses a computer

by Ian Millhiser
A 2020 picture of the Supreme Court, as seen on a computer. | Saul Loeb/AFP via Getty Images

Not being entirely honest on your Tinder profile is not a federal crime.

A case that the Supreme Court handed down on Thursday, Van Buren v. United States, centers on the federal Computer Fraud and Abuse Act (CFAA) — a law so old it’s practically antediluvian by the standards of the tech industry.

Enacted in 1986, the law is intended to prevent individuals from accessing computer systems or individual files that they are not permitted to see — think of it as an anti-hacking law. But the law was also enacted more than three decades ago, long before the internet shifted much of human society to the virtual world. As such, many of its provisions weren’t exactly drafted with our modern, online society in mind.

The facts of Van Buren are fairly straightforward — although the case has very broad implications that stretch far beyond these facts. Nathan Van Buren, a former police sergeant, accepted a $5,000 bribe to search a law enforcement database to see if a particular license plate number belonged to an undercover cop, and then to reveal what he found to the person who bribed him.

At the time, Van Buren was working as a police officer and was allowed to search this database — although he obviously wasn’t supposed to use it to sell confidential police information for personal profit. The question in Van Buren was whether he violated a provision of the CFAA that makes it a crime “to access a computer with authorization and to use such access to obtain or alter information in the computer that the accesser is not entitled so to obtain or alter.”

The question of whether Van Buren can be prosecuted under this federal statute turns out to have profound implications. Imagine, for example, that the popular dating app Tinder requires its users to “provide only accurate information in their user profiles if they wish to access our service.”

If someone lies on their Tinder profile and claims they are two inches taller than their actual height, they’ve violated Tinder’s rules. And if they then read other Tinder users’ profiles, they’ve technically accessed information that they are not entitled to obtain. But should that really be a federal crime?

Indeed, Justice Amy Coney Barrett’s majority opinion, which holds that Van Buren did not violate the federal law when he accessed a law enforcement database for an improper purpose, lists a wide range of fairly ordinary activity that could become a crime if the CFAA is interpreted broadly — including “using a pseudonym on Facebook” or even sending a personal email from a work computer.

Barrett’s narrow construction prevents most, but not all, of these absurd results — as Justice Clarence Thomas points out in a dissenting opinion, Barrett’s interpretation of the CFAA could still lead to criminal charges against an employee who plays video games on their work computer.

But the Court’s 6-3 opinion in Van Buren, at the very least, prevents many prosecutions against individuals who commit minor transgressions online. As Barrett warns, the approach advocated by Thomas’s dissent could potentially lead to the conclusion that “millions of otherwise law-abiding citizens are criminals.”

The two opinions in Van Buren, briefly explained

Textualism, the belief that judges should interpret statutes primarily by looking at a law’s text, is fashionable among the kind of conservative judges that dominate the federal judiciary. So Justice Barrett devotes the bulk of her majority opinion to a close reading of the CFAA’s text.

This is, to be perfectly frank, the least convincing part of her opinion. It rests on a persnickety deep dive into the meaning of the word “so” that is so convoluted and difficult to summarize concisely that I won’t even attempt to do so here. (If you care to read this part of the Court’s decision, it starts at page five of Barrett’s opinion.)

Recall that the text in question makes it a crime to access a computer that someone is allowed to access but then to “use such access to obtain or alter information in the computer that the accesser is not entitled so to obtain or alter.” Barrett argues that this reference to information “that the accesser is not entitled so to obtain” refers only to information that they cannot access for any purpose whatsoever.

Think of it this way. Suppose that Vox Media intentionally gives me access to a server that contains confidential information about our business plans and our strategy to woo advertisers. Now suppose that I access this information and sell it to a competitor. Under the majority’s approach in Van Buren, I have not violated the CFAA (although I would no doubt be fired for such a transgression), because Vox Media permitted me to access this information on its own server.

Now suppose that I log in to this Vox Media server and hack into files that the company does not permit me to see no matter what — maybe I decide to read the CEO’s emails. Under Van Buren, such a hack would violate the CFAA because I am accessing information that I am “not entitled so to obtain” under any circumstances.

Justice Thomas’s dissent, for its part, argues for a much more expansive reading of the CFAA. As he notes, many laws punish “those who exceed the scope of consent when using property that belongs to others.” Thus, a valet “may take possession of a person’s car to park it, but he cannot take it for a joyride.” Or an “employee who is entitled to pull the alarm in the event of a fire is not entitled to pull it for some other purpose, such as to delay a meeting for which he is unprepared.”

Thomas is, of course, correct that many laws do sanction individuals who use someone else’s property in a way that the property owner did not consent to. But the question in Van Buren is not whether property laws typically forbid individuals from using someone else’s property in unexpected ways. The question is what the CFAA prohibits. So Thomas’s decision to focus on laws other than the CFAA is more than a little odd.

That said, lower court judges have split between these two possible readings of the CFAA. Neither Barrett nor Thomas makes a slam-dunk case for their reading of the law because the CFAA isn’t a well-drafted statute. So reasonable judges can disagree about the best way to read its naked text.

So what’s really at stake in this case?

While textualism can’t really answer the question of how to read the CFAA, there are profound practical reasons to prefer Barrett’s approach to Thomas’s. If federal law makes it a crime to access any digitalized information in a way the owner of that information forbids, then, in Barrett’s words, “millions of otherwise law-abiding citizens are criminals.”

Facebook’s terms of service, for example, require its users to “create only one account.” Thus, if someone creates two Facebook accounts and uses both of them to search for information on Facebook’s website, they have technically accessed information that they are not entitled to under Facebook’s terms of service.

And, under Thomas’s reading of the CFAA, they have potentially committed a federal crime.

Similarly, Facebook also expects users to “use the same name that you use in everyday life.” So, if a person who uses the name “Jim” in their everyday interactions signs up for Facebook using the name “James,” they could also potentially be prosecuted under a broad reading of the CFAA.

Or what if a website imposes truly bizarre terms of service on users? In an amicus brief submitted in Van Buren, Berkeley law professor Orin Kerr imagines what would happen if a website’s terms of service forbade people with the middle name “Ralph” from accessing the site, or people who have visited the state of Alaska.

“Any computer owner or operator is free to say that no one can visit his website who has been to Alaska,” Kerr writes, “but backing up that wish with federal criminal law delegates the extraordinary power of the criminal sanction to a computer owner’s whim.” And yet, under the broad reading of the CFAA, people who have traveled to Alaska could potentially face criminal sanctions.

It’s worth noting that the majority opinion in Van Buren does not foreclose any possibility that someone will be prosecuted for a trivial transgression.

Recall that, under Barrett’s approach, the CFAA is violated if someone accesses a computer file, and the owner of that file does not permit them to access it for any purpose. In his dissenting opinion, Thomas warns of an employee who “plays a round of solitaire” on their work computer if their employer “categorically prohibits accessing the ‘games’ folder in Windows.” Such an employee could potentially face criminal charges under the majority’s interpretation of the CFAA.

But while Van Buren won’t protect all computer users from extremely overzealous prosecutors, Barrett’s opinion does prevent some of the more absurd outcomes that Kerr and others warned about in their briefs.

Ideally, Congress would update the 35-year-old Computer Fraud and Abuse Act to make sure that minor transgressions — the sort that are best addressed by company human resources departments and not by federal prosecutors — do not lead to criminal charges. But the United States Congress isn’t exactly a fully functional body right now.

And so, in the absence of a working legislature, Barrett’s opinion provides some relief to anyone who is afraid they might be arrested for not being entirely honest on their Tinder profile.

04 Jun 16:59

How Congress wrecked its own science bill, explained in 600 words

by German Lopez
Senate Majority Leader Chuck Schumer looks down as he walks in the US Capitol on January 21, 2020. | Chip Somodevilla/Getty Images

The Endless Frontier Act was meant to show the US can still compete with China. It did the opposite.

Earlier this year, it looked like Congress would do the unthinkable: pass a truly big, bipartisan bill. The legislation, known as the Endless Frontier Act, would provide a huge funding boost to American science research — framed as a way to compete with China. In the Senate, Senate Majority Leader Chuck Schumer and Sen. Todd Young (R-IN) led the charge, and it looked like the bill would pass with support from both parties.

But in the past few months, two things happened: As the legislation worked through the Senate process, it was watered down, reducing how much new funding would go to research. Then last week, a vote on the bill was delayed, as Republicans threatened to kill the legislation altogether.

To put it another way: A bill meant to show the US could own China instead proved how dysfunctional the American political system is.

The bill, renamed the US Innovation and Competition Act as it grew in scope, was originally meant to provide a $100 billion boost to research. That would go to burgeoning fields like artificial intelligence and quantum computing, ensuring the US stays ahead of China and other competitors.

The original bill wasn’t perfect. The $100 billion would go to a new technology directorate at the National Science Foundation — coming in at more than double NSF’s traditional funding. Some advocates worried that money would warp NSF’s culture, shifting focus from basic research to the applied sciences work of the new directorate.

Some also criticized the bill for not reforming how science funding works instead of merely increasing it.

Still, it was a promising start — a level of investment into science that advocates had wanted for years.

Then the Senate got its hands on the bill. Since the legislation seemed likely to be bipartisan, Schumer threw it into the traditional Senate process, letting it work through committees and get marked up by lawmakers.

The bill was dramatically changed in that process. A lot of loosely related pieces were added, like a bill to boost computer chip manufacturing in the US.

But most importantly, the $100 billion was effectively cut down: The Senate rolled NSF’s existing funding into the $100 billion, cutting the amount of actual new funding by about half, with a 30 percent boost for the agency. The new technology directorate was cut to $29 billion. And the remaining funds were shifted to Energy Department labs, pushed by senators with such labs in their states.

Meanwhile, only a small fraction of the new funding that is left over would go to research and development. The bulk would instead go to miscellaneous programs, such as scholarships and STEM education efforts.

All in all, the bill was cut down from a massive boost to research and development to only a small increase — still worth passing, some advocates say, but not the transformative legislation once promised.

“The big question is the opportunity cost,” Caleb Watney at the Progressive Policy Institute told me. “Congress likes to pass a big, flashy bill and cross it off the list and not think about the issue for another five years.”

To top it off, whether the bill passes at all is now an open question. Republicans have contested parts of the bill, particularly a provision to require a prevailing wage for chip manufacturers. Those disputes led the Senate to cancel a vote last week, promising to come back to it this month. But who knows if that’ll happen.

Remember the original intent of the bill: The Endless Frontier Act was meant to show the US could still get big things done — to stay ahead of the curve and beat China. Instead, Congress showed that the US maybe can’t do all that much anymore.