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28 Sep 05:01

Microsoft updating OneDrive with better web UI and sharing options

by Tom Warren

Microsoft is unveiling future changes to its OneDrive cloud storage service today at the company’s Ignite conference in Orlando. The software giant is improving the web interface of OneDrive, with a cleaner UI and the ability to easily see what content has been shared with others with a new people card and information pane. The interface also includes tweaks to the folder interface.

OneDrive for web

OneDrive will also be updated with improved sharing options for Office, Windows, and Mac. Office 2016 will see the new sharing pane in the coming months, and it allows OneDrive users to share documents to specific people or those in an organization. These updates will also be extended to the mobile clients, allowing you...

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28 Sep 04:50

How chatbots could change customer service over the next 5 years

by Becky Peterson

hotline bling drake

-Over the next few years, chatbots will become a ubiquitous component of the customer service experience.

-Phone centers may become a thing of the past as customer service switches to digital interactions. Chatbots will enhance chat conversations by helping humans with micro-tasks and automatic replies, though it's unlikely that bots will replace humans entirely.

-New features like natural language processing are improving chatbots everyday, but engineers are still trying to find ways to make artificial intelligence learn quicker with less data.

As more companies come to embrace chat functions to complement or reduce human phone centers, rudimentary human-to-human chat conversations will soon be a thing of the past, according to experts in the field. In the next three to five years alone, chatbots will become nearly ubiquitous, and work seamlessly with human customer support agents to provide customers with efficient, personalized responses. 

Though chatbots have been around since the release of ELIZA in 1966, vast amounts of data and enhanced artificial intelligence capabilities have pushed the technology into the mainstream commercial space in the last few years, creating a hybrid experience between human customer service agents and bots.

Salesforce first launched an SMS chatbot product in 2014, and has since expanded it to include Facebook Messenger. The company also offers a product called Live Agent Chat, which facilitates human-to-human interactions. 

"Salesforce believes fundamentally that bots are going to be complementing your live staff," said Meredith Flynn-Ripley, vice president of mobile messaging at Salesforce. "We really see bots as changing the job description and turning agents into intelligent problem solvers."

Flynn-Ripley described a future in which bots take over in "micro-moment exchanges" to relieve agents from doing tasks that "they don't even like doing." This could be as simple as information gathering, like asking a customer for their name and account number. But it could also look more like a conversational assistant, who gets smarter over time and can provide suggestions based off of data. 

While the majority of customer service interactions are still over the phone, Flynn-Ripley said that call centers could soon undergo big changes as more companies embrace chat as the most natural way to interact. 

"We often see the voice calls go down in a matter of weeks, and customer satisfaction go up," Flynn-Ripley said of new customers. "There's now an expectation that there should be automated bots." 

A 'seamless' experience 

sephora_facebookLeveraging its vast amount of user data, Facebook opened up its messenger platform to developers and businesses in April 2016.

It's since added functions like in-chat payment, built-in natural language processing (NLP), and what it calls Handover Protocol. NLP is the code that helps automated bots understand human messages more easily; Handover Protocol is Facebook's system the lets customer service agents and bots work within the same customer conversation.

Though still in beta mode, some companies like the beauty retailer Sephora implemented the protocol this summer.

It's not yet seamless, but that's the goal. 

For messages that come in through Facebook, Sephora uses Assist, a business messaging platform, to evaluate which customer messages can be dealt with by a bot. If a bot can’t respond, the message will be passed along to a human agent using the customer service platform Sprinklr. 

On the customer side, the bot generates a button which prompts the user to request a human customer service agent. 

"We have a lot of potential to make that seamless, either by making the process smooth, or by providing humans powers like quick replies," Kemal El Moujahid, the lead product manager for Messenger Platform and M at Facebook, told Business Insider.

Like Salesforce, Facebook already has a lot of data about its users. Since artificial intelligence and chatbots are only as smart as the data they have access to, chatbots built on top of Facebook's system will likely have more advanced conversation abilities than chatbots built from scratch. 

"The promise of chatbots is personalization at scale," El Moujahid said, describing a world in which every company has a chat function which can use artificial intelligence to quickly address customer concerns tailored to the data available about that customer.

"The most important thing for humans is for their expectations to be managed. As long as it's really clear what the agent is able to do — whether bot or human — then the users are fine with that," El Moujahid said. "You don't need to have a bot that can talk about its holiday with you for you to have resolution for your cable problem."

Outside of the text box 

floMany consumers would rather handle customer service issues by chat than over the phone phone — 56% according to a Nielsen study commissioned by Facebook. But this doesn't mean the future of chatbots is limited to words.  

While Flynn-Ripley wouldn't reveal much about Salesforce's developing projects, she did suggest that in the next few years chatbots might find a use for something like Salesforce's Einstein Vision — a set of application programming interfaces (APIs) which allow programmers to integrate pre-trained image classifiers, or to train their own image recognition software.

It's not hard to imagine a function in which chatbots can read barcodes, or analyze photos to better help customers with their needs. Image recognition is already a common feature with content management systems like Box, which partnered with Google Cloud Vision to allow users to search untagged images, or automatically sort images by their content. 

The data and capabilities appear to be there. It just hasn't been widely adopted. 

Elsewhere in the space, companies like PullString are working on creating more interesting forms of audio chatbots. PullString started creating interactive voice features for children's toys, but it's since expanded to work on software and creative services that power the development of audio-based chat functions for skills on Amazon's Alexa platform. 

Now, PullString focuses on developing personality-driven characters on Alexa, whose voice and word choice personify the brand as a whole. 

Michael Fitzpatrick, president of PullString, said that brand identity is key when it comes to digital customer service, and chatbots can provide a level of continuity and brand messaging that live agents can't. 

"One opportunity, I think, is to spend time designing interactions and model them to reflect truly what the brand's persona is," Fitzpatrick said, mentioning as examples that both Progressive and Geico insurance companies have done well with development of Flo and the Gecko, their respective mascots. After years of TV commercials focused on these characters, it would only seem natural to speak to one of them over Alexa to file an insurance claim or sign up for a new offering, Fitzpatrick said. 

Technological barriers 

Microsoft Tay AIThough the adoption of customer service chatbots has increased in recent years, there are still some technological barriers that need to be overcome before the technology is as seamless and helpful as its engineers dream it could be.

"The biggest hurdle at the moment is data," Fitzpatrick said. "I think that's true of artificial intelligence more broadly."

Fitzpatrick said that while there is a lot of data out there, it's not always applied in the best manner. Twitter-trained artificial intelligence like Tay, Microsoft's notorious xenophobic chatbot, highlight the need for smarter systems which can tell the different between good and bad inputs. 

El Moujahid agreed that data is at front of mind, saying that the biggest limitation right now is the speed at which artificial intelligence can process data, and how much data it requires to accurately train a bot.

"Right now there's a lot of potential with the existing technology," El Moujahid said. "NLP is still in its early days, so we're seeing really interesting stories from around making it faster with less data. There's a notion that those algorithms are powerful but require a large amount of data to train." 

Once these hurdles are overcome, however, chatbots could have a much bigger role in our day-to-day lives than they do now. El Moujahid said that it's not hard to imagine a world in which individuals have their own personal assistant-style bots to help with mundane tasks, like calling the cable company.

"There's no reason to imagine at some point you won't have your assistant interacting with the brand's bot," El Moujahid said. 

SEE ALSO: These 8 CEOs are changing the way we work

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26 Sep 12:10

Moving Toward a People Analytics World

by Alaa Saayed
By Alaa Saayed
Organizations can use behavioral data to understand how people work and change how they manage their companies.
26 Sep 03:11

China blocks WhatsApp

by Shannon Liao

China has blocked WhatsApp, security experts confirmed today to The New York Times. Over the past few months, WhatsApp has experienced brief disruptions to service, with users unable to send video chats or photos. Now, even text messages are completely blocked, according to Nadim Kobeissi, an applied cryptographer at Symbolic Software, a Paris-based research firm that also monitors digital censorship in China.

“Essentially, it seems that what we initially monitored as censorship of WhatsApp’s photo, video and voice note sharing capabilities in July has now evolved to what appears to be consistent text messaging blocking and throttling across China,” Kobeissi told The Verge.

Kobeissi found that China may have recently upgraded its...

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26 Sep 02:08

Microsoft CEO Satya Nadella says he voted against Steve Ballmer's $7.6 billion Nokia mistake (MSFT)

by Matt Weinberger

nadella ballmer gates

When Microsoft's then CEO Steve Ballmer proposed buying Nokia to shore up the company's foundering mobile phone division, Satya Nadella thought it would be a mistake. 

Four years later, he hasn't changed his mind.  

In his new book, "Hit Refresh," Nadella, who replaced Ballmer as Microsoft CEO, says he unsuccessfully tried to dissuade his predecessor from purchasing Nokia. 

According to the book, Ballmer held an informal poll among his most senior executives: Should he move ahead with an acquisition of Nokia? Ballmer made the case that without Nokia, Microsoft's struggling Windows Phone operating system and ecosystem would never be able to compete with Apple's iPhone and Google's Android, which were dominating even then. 

Nadella, who was then the top executive in charge of Microsoft's cloud business and a member of Ballmer's inner council, voted "no." 

"[It] was too late to regain the ground we had lost. We were chasing our competitors’ taillights," Nadella writes in his book.

Nadella's "no" vote was first reported by Bloomberg back in 2014, not long after he assumed the role of chief executive, but he's never before publicly acknowledged it. Other Microsoft executives joined Nadella in opposing the deal, according to the report, while Microsoft founder Bill Gates advised Ballmer against it. 

Ultimately, Ballmer got his way. Microsoft purchased Nokia in 2013 for $7.9 billion. But just as Nadella worried, the deal turned out to be a big mistake. The company ultimately took a write-down for almost the entire purchase price and laid off thousands

And there was another outgrowth of the deal — Ballmer's departure. Microsoft finalized the deal about a month after Ballmer said he would step down as CEO. The friction between Ballmer and Microsoft's board of directors that was generated by the Nokia acquisition is ultimately what led to his decision to resign, according to numerous reports. 

microsoft panos panay windows phone lumia 950

In early 2014, Microsoft appointed Nadella CEO. While Microsoft released one new flagship Windows phone, the Lumia 950, it wasn't long before Nadella started to unwind the company's smartphone business

Instead of focusing on making its own phones, Microsoft, under Nadella, has concentrated on making apps and services available for Apple's iPhone and iPad and for Android devices. Microsoft should only be in mobile when it has something unique to offer, Nadella writes in his book. That could be a hint that the company is still working on its long-rumored Surface Phone.

Nadella says his biggest disappointment from the entire Nokia episode was its human cost. 

"In retrospect, what I regret most is the impact these layoffs had on very talented, passionate people in our phone division," Nadella writes.

SEE ALSO: The NYPD is giving up on its 36,000 Windows phones and moving to iPhone

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NOW WATCH: Video from 50 smartphones captures a New York City moment in a way you've never seen before

25 Sep 14:23

Bing now means business

by Frederic Lardinois
 Unless you’re a regular Bing user, chances are you haven’t thought about Microsoft’s search engine all that much in recent years. While Microsoft has kept adding features to the service over time, its market share has remained pretty stable. At Microsoft’s Ignite conference in Orlando, however, Bing took center stage for a little while. Read More
25 Sep 14:23

Microsoft finally starts doing something with LinkedIn by integrating it into Office 365

by Frederic Lardinois
 Last year, Microsoft bought LinkedIn for $26.2 billion, but even though the acquisition has long closed, Microsoft hasn’t yet done much with all of the data it gets from the social network. At its Ignite conference in Orlando, Florida, the company announced some first steps in integrating LinkedIn’s social graph with its Office products. Read More
25 Sep 02:29

The science of why you should add water to your whiskey

by Nathaniel Lee, Jessica Orwig and Cheng Cheng

The secret to enjoying a good whiskey? A dash of water.

Whiskey drinkers have been doing this for centuries to heighten certain flavors and reduce burn.

Science has two competing theories for why this works. One explanation suggests water traps bad flavors. Whiskey contains a compound called "fatty acid esters". These compounds interact with water in an interesting way. One end repels water molecules and the other end attracts it.

This dynamic could trap unpleasant flavors and smells. The second theory suggests water improves flavor. It involves a molecule called Guaiacol. Guaiacol gives your drink it's smoky, spicy aroma. Normally, a certain amount rises to the surface where you can smell it.

But adding water causes even more guaiacol to rise. So the trick is to find the right balance. Too much water, and your drink will taste watered down. No water, and you won't get the same smoky aroma. 

Most experts suggest a few drops but feel free to run some tests of your own.

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22 Sep 22:08

Essential Phone now available unlocked at Best Buy for $700

by Chris Welch

Shortly after launching at Sprint, the Essential Phone has made its way to Best Buy — both online and in stores. A quick check of stock around New York City shows that the unlocked, black Essential Phone is already available at many locations, though supply might vary depending on where you are. The Android smartphone costs $699.99 and is compatible with all major US carriers including Verizon, AT&T, T-Mobile, and Sprint.

Essential has been working to improve the device through software updates over the last several weeks; reports indicate that the phone’s software is running much smoother now. But the camera (and the camera app itself) remain weak points that still haven’t been fixed. Plus, the black model is a terrible fingerprint...

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22 Sep 00:32

Hewlett Packard Enterprise is reportedly laying off 5,000 workers globally (HPE)

by Becky Peterson

Meg Whitman

Hewlett Packard Enterprise is cutting 5,000 jobs as part of a wider effort to slash costs at the company, Bloomberg reported.

The layoffs will affect about 10% of HPE's workforce, including employees both in the US and abroad, according to the report. HPE will start making the cuts before the end of the year, Bloomberg said. 

HPE, which focuses on servers, software, and consulting services for businesses, has offices around the world, including in China, Brazil, and Switzerland. It split from Hewlett Packard in 2015 to become a separate company under CEO Meg Whitman. 

In its short two years as an independent organization, HPE has already undertaken several rounds of layoffs. Whitman announced a major restructuring in June 2016, which saw the departure of numerous company veterans and the consolidation of its sales organization.

HPE did not respond to a request for comment.

SEE ALSO: Meg Whitman is at the center of Uber's boardroom battle

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NOW WATCH: NASA released rare footage of the SR-71 — the fastest plane to ever exist

21 Sep 15:14

This AR app solves Sudoku puzzles using your iPhone’s camera

by Thuy Ong

Now that iOS 11 is available to download, there are plenty of new AR apps to explore, including ones that let you place Ikea furniture or add random GIFs to your surroundings. If brain games are more your thing, there’s one app that solves (or ruins) Sudoku problems when you’re stuck. Through Apple’s ARKit, the app figures out the answer to a puzzle. All a user has to do is point the camera at a printed Sudoku grid and the phone can automatically fill out the blank squares.

Called Magic Sudoku, the app takes advantage of iOS 11’s capabilities, and it’s most useful for those stumped by a particularly hard puzzle. At the moment the app solves the whole puzzle, though there’s more features to come — perhaps a hint option that solves a...

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21 Sep 05:02

A startup created a smart dog food scooper to order you more of its food

by Ashley Carman

YaDoggie is a new dog food subscription company that claims to be more accurate with its shipments, so you're not overwhelmed with weekly or monthly pet food deliveries. The company's success, it says, hinges on its smart scoop. The Bluetooth food scooper tracks how much you feed your dog and tells other people in the house that your pup's been fed. Even if they don't have the companion iOS / Android app, the scooper has a light on the front that serves as a food indicator. Red means don't feed the dog while green means go ahead, give that doggo some food.

The scooper is pretty simple. It has a Bluetooth chip inside, as well as an accelerometer and some onboard memory. It doesn't require charging. Whenever you pair with the scooper,...

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20 Sep 15:04

Google security chief says 'I delete all the love letters from my husband' because of hackers (GOOG)

by Jim Edwards

heather adkins google alphabet

This is the saddest — and also the most sensible — piece of IT security advice you will ever hear: Heather Adkins, director of information privacy and security at Google, who built Google's security team over the last 10 years, told a conference on Monday, "I delete all the love letters from my husband because I never want anyone to see them," according to The Financial Times.

Personal information should never be put into emails, she said.

By email, she means Gmail, of course.

She didn't say that because she is personally worried about the security surrounding the Alphabet email product. Rather, her message is that hackers are so ubiquitous, and their threat so serious, that everyone is under permanent threat of having their personal information stolen or exposed, she told Techcrunch Disrupt:

“At some point in the history of your company, you’re probably going to get hacked. The question is not whether or not you’re going to get hacked, but are you ready?” Adkins said. “Are you going to be able to very quickly make decisions about what to do next?”

When asked if Gmail could be hacked, she said, "It could happen to anybody. You can see it happening everywhere," but ... "I think we're ready."

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NOW WATCH: Watch Apple's Face ID unlocking fail during its big demo

20 Sep 15:03

Airlines exploring new tech to up their IT game

Airlines are starting to evaluate new technologies such as machine learning, blockchain and advanced cybersecurity tools, and a crop of plucky startups want nothing more than to help the industry put those new tools to work.

20 Sep 15:03

When public cloud security concerns persist, companies look to encryption

Though 80% of those surveyed by Bitdefender say encryption is the most effective way to store securely in the cloud, only one in six encrypt all data stored in the public cloud.

19 Sep 17:30

The 'Tesla of buses' just set a range record that could spell the end for diesel buses

by Danielle Muoio

Proterra bus

Silicon Valley-based Proterra just set a new record for its electric bus.

Proterra said its new long-range version of its Catalyst E2 bus drove 1,101.2 miles on a single charge at the Navistar Proving Grounds in New Carlisle, Indiana. The record-breaking test shows battery tech has come a long way in allowing heavy-duty vehicles to seriously compete with their diesel-engine counterparts.

"Driven by the best cost savings-per- mile, we believe the business case for heavy-duty electric buses is superior to all other applications, and that the transit market will be the first to transition completely to battery-electric powered vehicles," Proterra CEO Ryan Popple said in a press statement.

Proterra currently sells a 40-foot Catalyst E2 with a 350-mile driving range for $700,000 a piece. As of June, Proterra had sold 400 buses in 15 states across the country.

The long-range variant will eventually go up for sale, Popple told Forbes

Founded in 2004, Proterra has collaborated with LG Chem to develop batteries that can support heavy-duty vehicles. Proterra recently opened a new factory in Burlingame, California to ramp up production of the E2 battery packs.

The Catalyst E2, however, is more expensive than traditional diesel buses that cost roughly $500,000 each, Fortune reported.

The startup has launched a new battery financing model so transit agencies can buy the Catalyst E2 at roughly the same price as a diesel alternative, Proterra said in a statement. Park City Transit in Utah has used the option to purchase six buses, but price may end up being Proterra's biggest remaining challenge.

Proterra joins several other companies in the race to offer heavy-duty, electric vehicles. Tesla plans to reveal an electric semitrailer in October.

Proterra manufactures its buses at its plants in Greenville, South Carolina and Los Angeles. The company has raised $195 million and is eyeing a 2018 IPO.

SEE ALSO: Tesla reveals it's working on tech to swap batteries — and it could help its entry into the truck space

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NOW WATCH: Elon Musk showed off the elevator that will bring cars into tunnels under busy LA traffic

19 Sep 17:25

More than 180,000 iPhone apps won't be compatible with iOS 11 (AAPL)

by Avery Hartmans

iPhone 8

With the release of iOS 11 on Tuesday, a long-predicted change will arrive with it: Apple will no longer support 32-bit apps. 

The change has been rumored for awhile now, ever since Apple introduced a 64-bit processor with the iPhone 5S in 2013 and started giving gentle warnings that developers should update their apps.

But as far back as January of this year, users started getting a message warning them that the 32-bit apps on their phone wouldn't work at all when iOS 11 became available. By June, Gizmodo noticed that some 32-bit apps had already disappeared from the App Store, but were still available to download if you had the direct link. 

The iPhone 5s has been around for nearly three years, and most well-known apps are compatible with 64-bit processors. So what does this change actually mean?

Well, it turns out that Apple may stop supporting nearly 200,000 apps. 

According to Oliver Yeh, cofounder of app intelligence firm Sensor Tower, there are 187,000 32-bit apps still on the App Store, which equates to about 8% all iPhone apps (Sensor Tower estimated in March that there are approximately 2.4 million apps on the App Store). 

32-bit apps

While it's impossible to make a complete list of all the apps that will no longer be supported, both Sensor Tower and Business Insider have anecdotally noticed a handful of apps that appear to be 32-bit:

  • YouTube Capture, a video recording app that got 200,000 downloads last month, according to Sensor Tower
  • iSpadez, a card game app
  • Neo Nectaris, a military strategy game
  • Infinity Blade, a role-playing fighting game

If you're noticing a pattern among the 32-bit apps, you're on to something: Sensor Tower found that of the remaining 32-bit apps on the App Store, most of them were games — 38,619 to be specific. Education, entertainment, and lifestyle apps followed. 

But if some of your favorite apps are only 32-bit compatible, they won't immediately disappear when iOS 11 becomes available. According to Sensor Tower, the apps will probably stay in the App Store for awhile and continue working on phones that haven't updated to the new OS. Eventually, though, Apple will probably delete the apps from the App Store altogether. 

Luckily, there's an easy way to check if you have any 32-bit apps on your phone: Go into your settings, open "General," tap on "About," then click on "Applications." That should show you which of your apps are 32-bit — if you don't have any 32-bit apps, nothing will happen when you click. 

Apple did not immediately respond to a request for comment. 

SEE ALSO: All the changes coming to Apple's App Store in iOS 11

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NOW WATCH: Apple's upcoming iPhone OS is taking major steps to protect your privacy — here's how

18 Sep 19:22

Before he was Microsoft's CEO, a baby-faced Satya Nadella pitched Excel to developers in a 1993 telecast (MSFT)

by Matt Weinberger

Back in 1993, there was no YouTube, Facebook, or Twitch, so companies like Microsoft would have to get creative if they wanted to do a live video broadcast. 

That's why Microsoft held the DevCast, a satellite-broadcast telethon event. The company's employees would demonstrate the latest and greatest advancements to Windows and the Office suite, and developers could call in live and ask questions. 

The DevCast of 1993 had a very, very special guest even if they didn't know it at the time — Satya Nadella, who would go on to become Microsoft's CEO just over two decades later in 2014.

In his segment, Nadella pitches developers on using Excel with Microsoft Visual Basic to make new work apps for the Windows NT operating system. Check it out: 

This video was resurfaced earlier today by Fast Company, as part of the magazine's extensive new profile of Nadella. It's funny, because Nadella is obviously younger here, but his way of speaking is very similar to his keynoting style today

To contextualize Nadella in this moment in history, this was about a year after he joined Microsoft from Sun Microsystems to work in the Windows NT divison. About a year later, Nadella would enroll in an MBA program at the University of Chicago, flying back and forth from Microsoft's Redmond HQ every weekend to take classes. Nadella would finish his classes in 1996, and formally graduate in 1997.

Funnily enough, history is also repeating itself: In this DevCast, Nadella is hyping up using Visual Basic in conjunction with Excel to quickly make apps that use your work data. Within the last year, Microsoft has hyped up PowerApps, a new tool that promises to make it easy for non-technical people to build work apps, too. 

And on a final note, this video has one more thing for Microsoft fans. The host of this DevCast is Jeff Teper, the long-time Microsoft exec who would go on to invent SharePoint, one of the most popular apps in the whole Office suite. 

SEE ALSO: The rise of Satya Nadella, the game-changing CEO of Microsoft

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NOW WATCH: 6 things in tech today that Bill Gates accurately predicted back in 1999

18 Sep 16:59

Cisco chairman John Chambers has resigned and will move on to the 'next chapter' in his career (CSCO)

by Julie Bort

john chambers

After 24 years on the board of Cisco, chairman and former CEO John Chambers will officially leave the company when his board term expires in December, the company announced on Monday.

Cisco's current CEO Chuck Robbins will take over as chairman.

Robbins took over as CEO two years ago when Chambers retired from that role. Chambers was CEO from 1995 to 2015, having joined Cisco in 1991 as the head of sales. He led the company from $1.2 billion in annual revenue to nearly $50 billion before turning the reins over to Robbins.

Robbins has been busily revamping Cisco, shifting it toward cloud software and away from an eroding computer network equipment market, the market that Cisco still dominates. Because Robbins is already leading a new strategy and appointed many of his own people when he took over, investors are treating this news as a yawn. The stock is steady at just over $32 a share.

When Robbins originally took over as CEO, the scuttlebutt was that it would be a struggle to work under Chamber's long and dominant shadow, particularly since Chambers still held an active role at the company as executive chairman. With Chambers out of any role, beyond the honorary title of Chairman Emeritus, the ship is clearly solely under his command, and Chambers says as much in his resignation letter.

He also says that he's leaving because he's ready to do something new with his career beyond Cisco, writing: 

"It is time for Cisco to move on to its next generation of leadership including at the board and Chairman level and to position this seamlessly for the future. It is also time for me to move on to the next chapter of my life, on both a personal and business level.

Since retiring from the CEO job, Chambers has become active in angel investing, so perhaps he is contemplating another run at at CEO job of a startup or small company.

And many people have speculated over the years that he may one day try to run for political office. Chambers is a self described "moderate Republican" which he once called an "endangered species." (He voted for Hillary Clinton.) He has never been shy of voicing his political opinions particularly around tax reform and the need for a national digital economic policy.

Here's his full resignation letter.

SEE ALSO: The 51 best public-relations people in the tech industry in 2017

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NOW WATCH: Hurricane Irma is hammering Florida and headed to Georgia — here are the latest updates on the massive storm

18 Sep 15:24

Bitcoin surges past $4,100 despite reports of a wide-ranging crackdown on trading in China

by Frank Chaparro

Bitcoin mining computers are pictured in Bitmain's mining farm near Keflavik, Iceland, June 4, 2016. Picture taken June 4, 2016. REUTERS/Jemima Kelly

Bitcoin has surged past $4,100 a coin on Monday, despite reports that Chinese authorities have decided on a plan for a wide-ranging crackdown on the cryptocurrency.

The plan, which regulators revealed to cryptocurrency executives on Friday during a private meeting in Beijing, goes further than just a shutdown on exchanges, according to reporting by The Wall Street Journal's Chao Deng.

According to Deng, Beijing regulators plan to shut down all channels for exchanging the cryptocurrency — not just commercial ones.

"The crackdown on the bitcoin ecosystem represents Beijing's possibly biggest effort so far to limit expansion of a system to rival the yuan," Deng wrote.

Bitcoin collapsed spectacularly last week as news of a regulatory crackdown in China broke.

The cryptocurrency dropped 16% against the dollar on Thursday after Chinese media reported that the country's regulators were moving closer to shutting down exchanges. Bitcoin recouped most of those losses Friday even after two of the largest exchanges in China, OKCoin and Huobi, released statements saying they would shut down all trading between yuan and bitcoin on their exchanges.

The digital coin continued to prove its resiliency Monday, trading up near 11% at $4,118. It had briefly dipped below $3,000 Friday morning.

Bitcoin is up about 325% this year.

Read the full report over at The Wall Street Journal

Capture.PNG

SEE ALSO: JPMorgan's quant guru says cryptocurrencies have 'some parallels to fraudulent pyramid schemes'

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NOW WATCH: The looming war between Alibaba and Amazon

18 Sep 01:08

How long should a $999 iPhone last?

by Jacob Kastrenakes

I usually spend about $1,300 on a new computer, and I usually expect it to stay in good shape for about four years — if not more. So if I’m spending over $1,000 on an iPhone, how long should I expect to use it for?

Smartphones have never had the longevity that modern computers have, often staying current for only two or so years. There are a good number of reasons why: For one, smartphones are historically cheaper, so it makes sense that companies would expect them to be replaced a bit sooner. But more importantly, smartphones are evolving at such a rapid pace that there’s frequently a good reason to buy a new phone every couple of years.

Sometimes, this is a good thing: in the last two years, many phones have added second cameras, much...

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16 Sep 17:40

The iPhone X from an Android user’s perspective

by Vlad Savov

It’s been almost a year since the Google Pixel made me put down my iPhone and transformed me from a Google apps user on Apple hardware to a pure Google acolyte. In the grand tug of war between mobile religions, I’m now pulled in the direction of Android, and I can’t express much regret about it. But Apple has just made official its biggest redesign and rethink of the iPhone ever, and so I was definitely curious about the iPhone X and the future it paints for the Apple ecosystem. As it turns out, though, the iPhone X really isn’t a phone designed to draw me back in; it’s more customer service to existing iPhone users than an appeal to new ones.

The Android user hat isn’t the only one I wear, but here are my main iPhone X takeaways from...

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15 Sep 19:36

What the iPhone X borrowed from the Palm Pre

by Dieter Bohn

I have become the unofficial standard bearer for webOS, the operating system created by Palm for the Pre and its successive devices. It was a wildly innovative and smart foundation for a smartphone done in by performance problems, mediocre hardware, and most of all by US carriers who acted as kingmakers for other companies.

So as the bearer of a thoroughly-tattered banner, I’ve been hearing a lot of people ask what I thought about the iPhone X and how it borrows many of the ideas first introduced by Palm. Here’s what I think: it’s great, and also it’s silly compare the state of tech in 2017 with the state of tech in 2009. Just because Palm did some stuff first doesn’t take away from Apple is doing them now. Context matters, and our...

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14 Sep 17:14

Bitcoin is tumbling after Chinese regulators say an exchange ban is certain

by Akin Oyedele

bitcoinBitcoin continued to tumble Thursday, trading down 13.6% to $3,362 per dollar at 1:52 p.m. ET, after Chinese media reported that the country's regulators were moving closer to shutting down exchanges.

Reports from Bloomberg and The Wall Street Journal on Monday first indicated that China planned to ban trading of bitcoin and other virtual currencies on its exchanges.

Bobby Lee, CEO of the bitcoin exchange BTCChina, tweeted Thursday that the firm would stop all trading on September 30 following China's ban on initial coin offerings, the cryptocurrency-based fundraising method. 

According to Bloomberg, China Business News reported that the city of Shanghai had ordered the closure of bitcoin trading platforms. The website Crypto Coins News further cited a local newsletter that said banning bitcoin exchanges was "certain."

Bitcoin has come under pressure in recent weeks following negative headlines out of the UK and China.

On Tuesday, the Financial Conduct Authority, a UK watchdog, warned investors about the risk associated with ICOs.

Also, rumors that China may ban cryptocurrency trading altogether have escalated; a Caixin report out Friday suggested that China would shut down its domestic exchanges.

Earlier this week, JPMorgan CEO Jamie Dimon said it was a "fraud" that would eventually blow up.

The cryptocurrency has plunged about 25% since its September 1 high. But it's still up nearly 300% this year.Screen Shot 2017 09 14 at 1.47.21 PM

SEE ALSO: JPMorgan's quant guru says cryptocurrencies have 'some parallels to fraudulent pyramid schemes'

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14 Sep 17:13

Google sets Pixel 2 launch event for October 4th

by Vlad Savov

Tired of hearing about the iPhone X? Google clearly is, as the Mountain View company has just debuted a new marketing campaign and website that urges viewers to “ask more.” The new landing page is part of the madeby.google.com subdomain, and it carries the teasing tagline of “thinking about changing phones?”

It was on October 4th, 2016, that Google launched the Pixel and Pixel XL, the first phones to be officially branded as out-and-out Google phones (in fact, the official Pixel name is still “Pixel, Phone by Google”). Exactly a year later, Google seems set to return with a new generation of Pixel devices. In fact, the company is reprising its big marketing push from last year by already erecting billboards teasing its launch event.

The...

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14 Sep 17:11

The US Senate is asking questions about Apple's new facial recognition feature on the iPhone X (AAPL)

by Kif Leswing

Tim Cook

Apple's new iPhone X doesn't have a fingerprint sensor. Instead it uses a new kind of facial recognition technology Apple calls Face ID to unlock the phone. 

Now, U.S. Senator Al Franken wants some additional answers about how Face ID works. The Minnesota Democrat is primarily concerned about the privacy implications of Apple's new feature. 

"While I am encouraged by the steps that Apple states it has taken to implement the system responsibly, the addition of this new technology to the iPhone has serious privacy implications," Franken wrote in a Facebook post on Wednesday

"In a letter, I asked CEO Tim Cook a series of important questions about the iPhone X’s Face ID system, including how users’ “faceprints” will be protected and safeguarded, if at any point that data will be shared or sold to marketers, and whether or not law enforcement will be able to access the Face ID database," he continued. 

The letter signed by Franken lists 10 questions that he wants Apple to respond to by October 13, which is several weeks before Apple will release the iPhone X to the public. 

face idQuestions include whether it's possible for Apple to obtain faceprint data from an iPhone X, how it trained its machine learning algorithms, and whether the Face ID systems may have racial bias. 

An Apple spokesperson did not respond to a request for comment, but some of Franken's questions have been addressed in Apple's announcement and in subsequent product briefings. However, until there's an independent technical analysis of Apple's software, many of Franken's questions remain up in the air. 

In 2016, Apple famously faced off with the FBI and then-director James Comey over an iPhone used in a terrorist attack in San Bernardino

Al FrankenThe FBI wanted Apple to use its special technical expertise to help it break security on the encrypted device. Cook wrote a letter on Apple's website explaining why he was fighting that request in court. Franken asked how Apple would respond to law enforcement requests for its faceprint data on Wednesday, in a clear echo of that battle.

Franken is the ranking member of the Senate subcommittee on privacy, technology, and the law. He's sent similar letters with privacy questions to companies such as Uber, "Pokémon Go"-parent Niantic,  and even Apple in the past. 

Read the entire letter here:

Here's Franken's Facebook post:

 

SEE ALSO: Face ID on the iPhone X did not actually fail to recognise Craig Federighi during Apple's presentation

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14 Sep 16:23

Google will automatically delete Android backups if a device is inactive for two months

by Dani Deahl

This may not be new information, but it’s not well-known information: Google will automatically schedule to delete backups of your Android device if the device is inactive for more than two months.

As pointed out by Android Police (which was alerted to this PSA by a Reddit user), Google allows for backups of your Android mobile device to Drive, but these backups will only be retained “as long as you use your device.” If the device is unused for two weeks, Google Drive will then display an expiration date below the backup, showing a countdown of how much longer you have until it gets automatically wiped. (Presumably, if you use an Android device during this time, that expiration date would go away.) After two months of inactivity, it will...

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13 Sep 21:28

The iPhone X's face-recognition system may be secure, but it could be super-annoying to use (AAPL)

by Edoardo Maggio

Face ID

With the just-unveiled iPhone X, Apple has introduced a new way for users to unlock their phones — they'll just look at their device. 

The new $1,000 gadget has a built-in facial-recognition system that Apple says is more secure and will work just as well as the Touch ID fingerprint sensors in its other phones. How well it will work in practice is in anyone's guess, but I have my doubts. 

Apple calls the new unlocking system Face ID. It's built around an advanced face-mapping camera system that authenticates you by scanning your face.

The new system replaces Touch ID. The front of the iPhone X is nearly completely covered by a glass screen, which meant there wasn't a way to put a physical home button in it. And Apple reportedly struggled to integrate a fingerprint sensor underneath the new screen. 

The company knew that the move to a face-recognition system might cause people to worry that their phone could be unlocked with just a picture of their face or some kind of mask. But in introducing the system, Apple assured the public it had thought of those potential shortcomings and worked to address them.

According to Apple, Face ID won't be fooled by photographs or masks, and there is only one chance in a million that someone other than you would be able to unlock your phone with their face. At least nominally, that's much more secure than Touch ID, where there's a one-in-fifty-thousand chance that someone else could use their fingerprint to unlock your device.

Apple also worked hard on accuracy, to make sure that Face ID is instant and never misses a shot. The system maps over 30,000 points on users' faces, creating a unique model of each face that allows it to recognise individual users, even when their appearance changes. You can grow a beard, cut your hair, change your glasses, or wear a a hat or a scarf, and — at least according to Apple — Face ID will still be able to identify you.

iPhone X TrueDepth Camera System

All the information about your face is safely stored inside your iPhone. Apple has no way to access it. Nor can anyone else, at least not remotely.

Apple likely knew that in replacing Touch ID, a technology that iPhone owners use frequently, it had to get the replacement right. I haven't tried Face ID myself yet, but the first reports coming out of the Steve Jobs Theater's hands-on area seem to indicate that it's well developed. 

Once the phone is in circulation and security researchers have gotten their hands on it, we'll see how well Apple has really addressed the potential privacy and security issues inherent in a face-recognition system.

But even if it did actually solve those, Face ID is likely to present another big practical problem, especially when compared with fingerprint sensors. And it all has to do with convenience.

People unlock their phones literally hundreds of time every day. Many have become accustomed to the iPhone's simple one-touch, multi-purpose gesture. You click the home button, and in one go, you are both securely authenticated and logged in. It's something so simple.

In fact, there's a good chance that when you're getting ready to use your phone, you're already placing your thumb on the home button before you pull it out of your pocket, so that the device is already unlocked by the time it's in front of your eyes.

That's something you're just not going to be able to do with Face ID. And no matter how precise and quick it is, it's inevitably going to take more time to unlock your phone than a fingerprint sensor.

With Touch ID, unlocking your phone is essentially a one-step process. As you click on the home button, the phone scans your fingerprint and unlocks.

By contrast, with Face ID, unlocking your iPhone X will become a three-step affair. It would go like this: You lift your iPhone X to wake it up, place it in front of your eyes so that Face ID can recognise you, and, once it does, you then swipe up to get to the home screen.

For something you do that often — unlocking your phone — that multi-step process could turn into a major annoyance.

Face ID will also make it impossible to unlock your phone in some of the same ways that a fingerprint sensor can. Right now, for example, if your phone is lying on a table in front of you, you can easily unlock it with your index finger without having to pick it up or look at it directly. But with the iPhone X, you would have to grab the phone, place it in front of you, and then swipe up to get to the home screen. 

The new face-recognition system also seems like it's going to be very awkward when making mobile payments. Apple Pay and Android Pay have essentially replaced my wallet. I rely on my phone to pay for things all the time. In London, I use my phone to pay for both the Underground and bus services. I also use it to pay for goods in virtually every shop in the city.

To make a mobile payment with my current phone, Google's Pixel XL, I just place my index finger on its fingerprint scanner, which is located on its back. It unlocks the phone, and I can pay for stuff. Apple Pay works in a similar fashion.

Face ID will be more difficult to use. You'll have to line up the phone in front of your face, have it recognise you, then move the phone close to the terminal. It's not exactly "tap to pay," which is what Apple promised with Apple Pay and Touch ID. And the extra time needed to use Face ID to make a payment could prove stressful when you are queuing and other people are waiting for their turn.

It may work better in practice then I'm describing here. But even an extra two or three seconds could make for a rather unpleasant experience, especially when you multiply it by the many times a day users need to unlock their phones or make payments with them. 

I look forward to actually testing an iPhone X — which otherwise looks like it will be a stellar phone — and will wait until then to make a final judgment on Face ID. Here's hoping I won't have to go back to using a plain old PIN.

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13 Sep 18:54

These Japanese hotels are run almost entirely by robots — and they want to expand to 100 more locations

by Emma Fierberg and Chris Weller

Japan now has two hotels run almost entirely by robots. The Hen'na Hotels are owned by low-cost travel agency H.I.S. Co.  The hotels are in Nagasaki and Tokyo, Japan. There are robots to help you check in to the hotel, robots to carry your luggage to your room, and robots to haul your trash away. Even the fish in the lobby's tank are robots. H.I.S. Co. wants to open 100 more robot-run hotels in the next few years.

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13 Sep 18:54

Federal agents can search your phone at the US border, even if you're a US citizen. Here's how to protect your personal information.

by Rebecca Harrington

customs  border airport

  • Customs officers are legally allowed to search travelers' personal electronics without a warrant — whether they're visitors or American citizens.
  • A Harvard student said he was recently denied entry to the US after officers questioned him about his religion, then searched his phone and laptop and found his friends' anti-American social media posts.
  • Rights groups have sued the US government over the practice, arguing that officers should be required to obtain a warrant before such an invasive search.
  • Travelers can refuse access to their devices, but customs officers are not obligated to allow someone into the country.
  • For now, lawyers recommend that travelers carry burner phones, encrypt their devices, or simply not bring electronics at all.
  • Visit Business Insider's homepage for more stories.

When you're entering the United States, federal agents have broad authority to search citizens and visitors alike — including their personal electronics.

That's what reportedly happened to Ismail Ajjawi, a Palestinian resident of Lebanon, when he tried to enter the US start his first semester at Harvard.

Ajjawi told The Harvard Crimson that customs officers at Boston's Logan International Airport demanded he unlock his phone and laptop, then spent five hours searching the devices.

He said the officers asked him about his religion, and about political, anti-American posts his friends had made. A Customs and Border Protection spokesperson told Insider that Ajjawi was "deemed inadmissible to the United States based on information discovered during the CBP inspection."

Read more: Immigration officers refused to let a Harvard student into the US after reportedly questioning him about his religion and his friends' anti-American social media posts

Rights groups have sued the US government over the practice

customs and border

Ajjawi is far from the only one. As CBP outlines in a tearsheet it provides to people at the border, federal agents can seize and search your phone without a warrant, and even make a copy of it to have forensic experts analyze its contents off-site.

In 2017, the Electronic Frontier Foundation and ACLU filed a lawsuit against the US Department of Homeland Security on behalf of 11 people who had their phones and laptops searched at the border, in order to require the government get warrants before searching electronic devices.

How can they do that?

The Supreme Court decided in 1976 and 2004 that people have fewer claims to their Fourth Amendment privacy rights granted by the Constitution when entering the country, because the government has to protect its borders.

While the court has ruled that police can't search peoples' phones inside the country without a warrant because they contain troves of personal information, it hasn't yet decided on a case about phone searches at the border.

"Searches of people at the border is an area where there's a wide gap between what we think people's rights are and what their facts are on the ground," Nathan Freed Wessler, a staff attorney with the ACLU, told Insider in February 2017. "Various courts haven't had an opportunity to weigh in on these issues yet, so CBP is operating with a lot of claimed authority and a lot of latitude."

Here's what you need to know about the practice and what you can do to protect the personal information on your electronic devices at the border:

Can you refuse to give them your phone?

customs passport border airport

Yes, but border agents can then make your life difficult.

Wessler said agents can detain you — courts are divided on how long is too long — take your phone and try to unlock it on site, and even take your phone and send to experts to unlock it.

They may also make copies of your devices to peruse later. The Department of Homeland Security says it will destroy that copy if the data's not "necessary for law enforcement purposes."

If you are a citizen or legal permanent resident, they have to let you back into the country eventually. If you are not a citizen, border agents can refuse your entry to the US. That's what happened to Ajjawi.

"People need to decide whether they're willing to endure those inconveniences when they're deciding whether to give their password," Wessler said. "For noncitizens, visa holders, and others, people often need to consider whether there's a risk they'll be denied entry and turned away at the border for refusing to comply. We've received scattered results of that happening."

Can you say you have confidential files on your phone?

Lawyers, medical professionals, and journalists can say they have privileged, confidential files, Wessler said, but there is no guarantee agents will recognize it as a deterrent.

CBP has recognized that lawyers, in particular, have attorney-client privilege and that agents have to get approval from an agency attorney before proceeding with the search — but they can still search the phone.

Should you ask for a lawyer?

immigration lawyer

If you decline to unlock your phone and agents give you a hard time, Wessler said you should feel "empowered" to ask for a lawyer, though you would have to pay for their services yourself. The government is not required to provide you with one for free if you ask.

If you anticipate running into issues at the border, Wessler said, it would help to carry a signed letter from your attorney saying they would represent you.

"US citizens and green-card holders have the right to request an attorney," he said. "It's not clear at all whether the government has been respecting those requests to the extent that it should."

How common is it?

The number of devices agents are looking through is increasing, according to CBP data and ACLU and EFF's lawsuit:

  • 8,500 in 2015
  • 19,000 in 2016
  • 30,000 in 2017
  • 33,000 in 2018

The 19,033 travelers who had their devices searched in 2016 were among 391 million travelers to the US that year.

From October 2008 to June 2010, by contrast, over 6,500 people total had their electronic devices searched at the border, nearly half of whom were US citizens, according to government data provided to the ACLU through a Freedom of Information Act request.

Wessler said that while seizing phones at the border "is not a new problem," the ACLU has seen an uptick in people saying their devices have been searched. DHS data show that the number of devices searched increased 124% from fiscal years 2015 to 2016, a trend that looks poised to continue under the Trump administration.

customs cbp us border california mexico

What that data doesn't reveal is the breakdown of people's race, religion, nationality, why agents decided to search the devices, or if people's information gleaned from the searches is being stored in government databases.

Diane Maye, a plaintiff in the ACLU lawsuit who is a former Air Force captain, was detained in a small interrogation room at the Miami airport after returning from Norway.

Border agents asked her to unlock her laptop and phone, searched her computer, then took her phone to another room for two hours, presumably to search it, as well.

"As I sat in the interrogation room, I felt humiliated and violated. I worried that border agents would read my email messages and texts, look at my banking information, and look through my photos. I feared they would download all of my personal information and contact lists and share it with other government agencies," Maye said in 2017.

"This was my life, and a border agent held it in the palm of his hand."

How can you protect your data?

locked phone unlock pin code password

First, Wessler says, travel only with the data that you need. That may mean using burner phones or laptops for traveling. After all, he said, "authorities can't search what you don't have."

Second, use encryption services. The EFF and Wired both have exhaustive guides to keeping federal authorities — or hackers, for that matter — from accessing your data. Always choose long, strong, unique passwords for each device and account.

Third, turn your devices completely off before going through customs. This is when the encryption services are at their strongest.

These recommendations aren't options for everyone, but adopting one or more of them could help you keep your data under wraps.

Will this change in the future?

customs us border airport search luggage

CBP maintains that searches are done to "protect the American people."

"Electronic device searches are integral in some cases to determining an individual's intentions upon entering the United States," John Wagner, deputy executive assistant commissioner for CBP's Office of Field Operations, said in an agency press release in April 2017. "These searches, which affect fewer than one-hundredth of 1% of international travelers, have contributed to national security investigations, arrests for child pornography and evidence of human trafficking."

The Ninth US Circuit Court of Appeals — covering Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, and Washington — has ruled that border agents must demonstrate a "reasonable suspicion" of criminal wrongdoing before doing a full forensic search of electronic devices, in which they download and analyze the full contents. However, they can do a cursory search, in which they thumb through the phone, without that suspicion.

The Supreme Court decided in Riley v. California in 2014 that searching cell phones without a warrant inside the US violated the Fourth Amendment's right to privacy.

The ACLU and EFF's lawsuit is still playing out in court, but it could clarify whether agents are allowed to conduct such searches at ports of entry. The attorneys on the case said they hope to force the government to get warrants before searching electronics at the border, and to delete any information it's storing from devices searched this way.

SEE ALSO: Federal agents can search your phone at the US border — and the ACLU is now suing over it

DON'T MISS: Customs and Border Protection admitted to wasting more than $5 million on lie-detector tests for 'unsuitable' job applicants

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