Shared posts

30 Oct 19:45

IBM is paying a 'rich valuation' for Red Hat (RHT, IBM)

by Ethel Jiang

IBM Ginni Rometty

  • IBM announced Sunday that it has struck a deal to acquire the cloud-software company Red Hat for $34 billion.
  • IBM said it will pay $190 a share in cash — a more than 60% premium above Red Hat's closing price on Friday.
  • The "rich valuation" will discourage anyone else to make a higher bid, Jefferies analyst John DiFucci said.
  • Watch IBM and Red Hat trade live here.

IBM shares were sliding early Monday, down about 4%, after the tech giant announced on Sunday that it had agreed to acquire the cloud-software company Red Hat for $34 billion.

IBM said it will pay $190 a share in cash — a more than 60% premium to Friday's closing price — for all of Red Hat's outstanding shares. Red Hat shares traded as high as $177.63 apiece in June, but disappointing earnings combined with a volatile market had caused them to drop sharply in recent months. According to IBM, the acquisition was approved by both boards of directors and is subject to Red Hat shareholder approval.

"The acquisition of Red Hat is a game-changer," IBM CEO Ginni Rometty said in a press release. "It changes everything about the cloud market. IBM will become the world’s #1 hybrid cloud provider, offering companies the only open cloud solution that will unlock the full value of the cloud for their businesses."

Jefferies analyst John DiFucci commented that IBM's offer will discourage anyone else to bid higher for this asset.

"Rich valuation likely keeps others on sidelines," DiFucci said in a note sent out to clients on Monday. "At $190 per share, IBM is acquiring Red Hat at an EV/LTM subscription revenue of 12.3x, or 10.7x EV/NTM. We are surprised by this multiple given that historically IBM has been extremely disciplined with its acquisitions."

But DiFucci questioned whether the Red Hat will be able to remain neutral under IBM's control.

"As an Operating System vendor first, its neutrality to all hardware vendors was an important characteristic in our opinion. The IBM acquisition certainly calls that neutrality into question."

Now read:

Join the conversation about this story »

NOW WATCH: Why most people refuse to sell their lottery tickets for twice what they paid

30 Oct 19:45

StarLeaf Adds Award-Winning CMO to Leadership Team

by Rebekah Carter
Shallu Behar-SheehanStarleaf

StarLeaf logoStarLeaf, a leader in the world of intuitive collaboration solutions, recently announced that they will be adding a new member to their leadership team. StarLeaf is well-known for its advanced video conferencing services, premium meeting room solutions, and collaborative tools that allow groups to spend more time focused on business growth, and less time in meetings.

Shallu Behar-Sheehan, an award-winning industry veteran, will now be acting at the company’s Chief Marketing Officer, helping StarLeaf to take their exceptional offerings to the next level. Shallu enters the StarLeaf team as the company continues to expand, experiencing significant revenue growth and higher demand for its solutions throughout the world.

Unified Communications & Collaboration Smart Guide
StarLeaf Growth Continues at Rocket-Powered Pace

Shallu Behar-Sheehan
Shallu Behar-Sheehan

StarLeaf’s decision to appoint Shallu Behar-Sheehan as their new Chief Marketing Officer is evidence of the company’s accelerating success. Recently, StarLeaf has seen a great deal of industry recognition, including a mention in Gartner‘s 2018 Magic Quadrant for Meeting Solutions. StarLeaf has also recently been named as one of the fastest-growing tech companies by the Sunday Times Tech Track.

Behar-Sheehan will be a fantastic addition to the StarLeaf team, with many impressive achievements over the years. Shallu is one of the most influential B2B Technology Marketers in the EU. Working with StarLeaf, Behar-Sheehan will be delivering exceptional international marketing leadership and expertise to the group, taken from the previous executive roles she has held with brands like F5 Networks and Cisco. Shallu is also known for raising the brand profiles of tech groups in highly competitive environments.

As the latest member of the StarLeaf leadership team, there’s no doubt that Behar-Sheehan will bring invaluable experience and expertise to the StarLeaf group, as the company prepares to face off against some of the biggest organisations in the conferencing space.

Signalling the Next Phase in StarLeaf’s Evolution

Mark Loney StarLeaf
Mark Loney

The new strategic appointment for StarLeaf represents the next stage in the company’s path to evolve as a global communications provider. According to the CEO of StarLeaf, Mark Loney, Shallu will be crucial in leading StarLeaf’s charge towards success as the company continues to disrupt the communication industry and earn its position as a globally-recognised brand.

In a press release about the new appointment, Shallu announced that she was excited to be joining StarLeaf at such a crucial moment in the company’s growth and that she was thrilled to have an opportunity to work with some of the leading minds in the industry. Already, StarLeaf’s communication solutions empower numerous businesses around the world each day, and Shallu is looking forward to amplifying the brand’s story even further.

30 Oct 19:43

Atlassian sells Jitsi, an open-source videoconferencing tool it acquired in 2015, to 8×8

by Ingrid Lunden

After announcing earlier this year that it planned to shut down HipChat and Stride and sell the IP of both to Slack, today enterprise software company Atlassian made another move related to its retreat from enterprise chat. It is selling Jitsi, a popular open-source chat and videoconferencing tool, to 8X8, a provider of cloud-based business phone and internal communications services. 8X8 says it plans to integrate Jitsi with its current conferencing solutions, specifically a product called 8X8 Meetings, and to keep it open source.

Terms of this latest sale to 8×8 have not been disclosed. Both the tech and the engineering team working on Jitsi, led by Emil Ivov, are coming with the acquisition.

Atlassian originally acquired Jitsi and its owner BlueJimp for an undisclosed sum in 2015 with the intention of adding video communications to HipChat, and later Stride (which launched in 2017).

But now those two products are headed for the graveyard — they are both being discontinued on February 15, 2019 — and that made Jitsi less core to Atlassian’s new direction, where it is focusing less on enterprise chat, and more on tools for developers and customer care, including Jira, Trello, and Bitbucket (a competitor to GitHub).

The deal is one of the final moves for Atlassian as it focuses more on its business building and operating productivity tools that are not direct competitors in the crowded field of enterprise chat applications. It seems that in any case, Jitsi is hoping for more investment under its new owner.

“This is a great thing and will only help to keep Jitsi’s momentum with renewed investment,” writes Ivov in a blog post announcing the news. “The Jitsi team will remain 100 percent intact and will continue to be an independent group. Operationally things will work much the same way as they did under Atlassian. Jitsi users and developers won’t see any impact, though we do expect with continued funding and support you will see even more new features and capabilities from the project!”

Technology in the acquisition includes Jitsi’s modular open-source projects for businesses to build and deploy secure video communication solutions based around WebRTC; the Jitsi Videobridge conferencing server; and the Jitsi Meet conferencing and collaboration application.

“The best video communications solutions are so intuitive and reliable that they help employees conduct shorter, more productive meetings. 8×8 has already developed a world-class meetings solution for enterprises, and we’re focused on maintaining leadership in delivering reliable, crystal-clear video and audio conferencing quality across mobile and desktop applications,” said Dejan Deklich, Chief Product Officer at 8×8, in a statement. “Incorporating Jitsi’s open-source technology into our video communications technology platform, and having Jitsi’s talented engineering team play a role in leading our development of dedicated conferencing applications and WebRTC, will open new paths for our customers and further enhance our meetings solution.”

Jitsi’s tools are used by a variety of platforms and businesses that want to include videoconferencing but would rather use an independent third-party service rather than incorporate one from a would-be competitor or build it themselves. Customers include Comcast and Symphony, the chat app used by the financial services industry.

“Some of the most innovative WebRTC products and companies use Jitsi to support millions of minutes of daily usage as part of their meetings, messaging and collaboration product ecosystems. The open source community has played a critical role in advancing Jitsi’s projects by validating its use in a diverse set of environments and complementing the core team’s development. As part of this acquisition, 8×8 is committed to continuing to support the growing developer community, and we are excited to engage even more,” commented Bryan Martin, Chairman and Chief Technology Officer at 8×8.

This past weekend’s big news of IBM acquiring Red Hat for $34 million has emphasised just how central open source and cloud-based software are in today’s enterprise IT market. This purchase is far smaller, but is also part of that bigger trend.

“8×8 sees tremendous value in the open source community and is committed to helping grow the community even larger,” Ivov notes. “With a major, high-motivated backer like 8×8 behind the project, we are confident about our ability to continue building great open source products.”

29 Oct 03:35

Many companies are stumbling as they rush to adopt artificial intelligence — here's what's tripping them up

by Troy Wolverton

A man watches a data server at the booth of IBM during preparations for the CeBIT trade fair in Hanover, March 9, 2014.

  • Companies that are rushing to embrace artificial intelligence technologies are running into big problems with their data.
  • Some companies don't have enough data, others have it in disparate places, and still others don't have it in a usable format.
  • Because of such challenges, some early adopters have abandoned AI projects.

If there's one big thing that might thwart companies' headlong rush to adopt artificial intelligence for their businesses, it's data.

AI generally requires lots of data. But it needs to be the right kind of data, in very particular kinds of formats. And it often needs it to be "clean," including only the kind of information it needs and none of what it doesn't.

Paul Daugherty, chief technology and innovation officer of Accenture, as seen at Business Insider's offices in San Francisco on October 15, 2018.All of that adds up to a big problem for many businesses.

"The biggest challenge most organizations face when they start thinking about AI is their data," said Paul Daugherty, the chief technology and innovation officer of consulting firm Accenture, in an interview earlier this month. He continued: "Often we're seeing that that's the big area that companies need to invest in."

Corporations large and small and across multiple industries are enthusiastic about AI and related technologies such as machine learning. Many are already adopting it to do things such as improving their customer service, flagging suspect transactions, and monitoring employees' performance. Accenture considers AI the "alpha trend" — the most important trend in technology not only today, but for the next 10 to 20 years.

But for companies to really reap the benefits — to be able to detect trends, identify anomalies, and make predictions about future behavior — they're going to have to come to terms with their data.

And unfortunately, many companies aren't in good shape when it comes to data. In a recent survey by consulting firm Deloitte, a plurality of executives at companies that are early adopters of AI ranked "data issues" as the biggest challenge they faced in rolling out the technology. Some 16% said it was the toughest problem they confronted with AI, and 39% said it ranked in the top three.

Companies are facing multiple problems when it comes to data

Some companies don't have the data they need. Others have databases or data stores that aren't in good shape to be tapped by AI. Still others are dealing with issues related to trying to keep their data secure or maintain users' privacy as they prepare for it to be used by AI systems.

"Getting the data required for an AI project, preparing it for analysis, protecting privacy, and ensuring security can be time-consuming and costly for companies," Deloitte analysts Jeff Loucks, Tom Davenport, and David Schatsky said in the report. "Adding to the challenge is that data — at least some of it — is often needed before it is even possible to conduct a proof of concept."

Deloitte report on AI early adopters — chart on struggles faced in adopting artificial intelligence

One particular problem companies are facing on the data front is that it's often housed in different departments and disparate databases, noted the Deloitte analysts. Customer service data may be in one place, for example, while financial records may be elsewhere. The trouble for companies is that their AI systems will often need to tap into multiple data stores.

"AI creates a need for data integration that a company may have managed to avoid until now," Loucks, Davenport, and Schatsky said in their report. "This can be especially challenging in a company that has grown by acquisition and maintains multiple, unintegrated systems of diverse vintages."

Indeed some companies have run into such big problems in trying to get the data they needed for an AI effort that they've ended up abandoning or postponing the project, the Deloitte analysts said.

That's why it's crucial that companies assess the state of their data before embarking on AI projects, said Daugherty. It helps them set realistic expectations, he said.

"The big expectations factor for companies is really understanding the data — what shape the data's in to drive the right AI results," he said.

Now read:

SEE ALSO: The best way to avoid killer robots and other dystopian uses for AI is to focus on all the good it can do for us, says tech guru Phil Libin

Join the conversation about this story »

NOW WATCH: 'Game of Thrones' star Maisie Williams has left Arya Stark behind to help fight nepotism in the arts industries

29 Oct 03:34

Gab.com goes down after GoDaddy threatens to pull domain

by Sam Byford

Gab, the controversial social network with a far-right following, has pulled its website offline after domain provider GoDaddy gave it 24 hours to move to another service. The move comes as other companies including PayPal, Medium, Stripe, and Joyent blocked Gab over the weekend. It had emerged that Robert Bowers, who allegedly shot and killed eleven people at a Pittsburgh synagogue on Saturday, had a history of posting anti-Semitic messages on Gab.

GoDaddy confirmed its decision in a statement to The Verge.

“We have informed Gab.com that they have 24 hours to move the domain to another provider, as they have violated our terms of service. In response to complaints received over the weekend, GoDaddy investigated and discovered numerous...

Continue reading…

29 Oct 03:31

Two more platforms have suspended Gab in the wake of Pittsburgh shooting

by Andrew Liptak

Hours after Paypal confirmed that it had suspended social network platform Gab, two additional companies have informed the site that they plan to suspend their services: payment processing site Stripe, and cloud hosting company Joyent.

Last night, Gab posted a screenshot of a notification from Joyent, which says that it “received notice of breach of the Joyent Terms of Service,” and that it would suspend the site as of 9:00AM ET on Monday, October 29th. Gab says that it will “likely be down for weeks because of this,” and that it is working on a solution.

Continue reading…

27 Oct 15:38

Silicon Valley’s largest accelerator is looking for carbon-sucking technologies — including one that could become ‘the largest infrastructure project ever’

by Dana Varinsky

power plant emissions mongolia

  • Most scientists agree that we'll need to suck carbon dioxide out of the atmosphere in order to avoid the worst consequences of climate change.
  • This week, Silicon Valley's largest startup accelerator, Y Combinator, put out a request for startups working on high-tech ways to remove CO2 from the air. 
  • A recent report National Academies of Sciences, Engineering, and Medicine suggests the US government should immediately invest in "negative-emissions technologies" as well.

For decades, scientists told us that the way to avoid a bleak future full of heat waves, intensely strong storms, and widespread coastal flooding was fairly straight-forward: stop putting so much heat-trapping gas into the atmosphere. 

That could be done by making our cars, buildings, and factories more energy efficient and switching from fossil fuels to renewable power sources like wind and solar. 

Not anymore. We waited too long, and now it's too late — we're putting so much heat-trapping gas into the atmosphere that emissions cuts won't be enough. Keeping the Earth's temperature from rising beyond the threshold that scientists consider safe (something we're on track to do within 20 years) now requires sucking out some of the carbon dioxide that we've put into the air. 

That’s the conclusion of a recent landmark report published by the Intergovernmental Panel on Climate Change (IPCC), a group of thousands of scientists from around the world. And it means that whoever figures out how to scrub CO2 quickly and cheaply stands to make a lot of money.

That reality has caught the attention of the largest startup accelerator in Silicon Valley.

Earlier this week, Y Combinator, which has backed companies like Airbnb and Reddit, put out a request for startups working on technology that can remove carbon dioxide from the atmosphere.

saving-our-world-co2-chart

"It's time to invest and avidly pursue a new wave of technological solutions to this problem — including those that are risky, unproven, even unlikely to work," Y Combinator’s website says. 

Y Combinator is looking for startups working on four approaches that they acknowledge "straddle the border between very difficult to science fiction" — genetically engineering phytoplankton to turn CO2 into a storage-ready form of carbon, speeding up a natural process in which rocks react with CO2, creating cell-free enzymes that can process carbon, and flooding Earth’s deserts to create oases.

Sam Altman, the president of Y Combinator, acknowledged that these ideas are "moonshots," but said that he wants to take an expansive approach to the issue.

A plan to build the 'largest infrastructure project ever undertaken'

Y Combinator’s requests are far more futuristic and unrealized than the current leading methods of capturing carbon from the air. 

Perhaps the most realistic of its four technology ideas is what the accelerator calls "electro-geo-chemistry." The idea is for engineers to speed up the rate at which certain types of rocks naturally bind and react with CO2. (The approach is also sometimes called carbon mineralization or mineral weathering.)

Another idea involves modifying the genes of microscopic marine plants called phytoplankton in a way that makes them able to convert CO2 into a stable, sequestered form of carbon through photosynthesis. Those CO2-capturing organisms could then be spread throughout the oceans (assuming conditions were favorable enough for them to survive), and the byproduct they make would sink to the ocean floor.

NASA beautiful earth phytoplankton

A third idea involves enzymes: tiny proteins in cells that act as catalysts, accelerating chemical reactions that convert one type of molecule into another. Some enzymes can, for example, take carbon dioxide and turn it into other useful organic compounds. Y Combinator's idea is to create enzyme systems that can turn carbon into useful byproducts without having to be inside a living organism's cells. 

Finally, Y Combinator is calling on startups that could create millions of small oases in Earth's deserts, each about 1 square kilometer in size. Those waters could house CO2-sucking phytoplankton. The oases would also serve as freshwater for nearby humans and habitats for plants and trees that could take in CO2.

"Creating 4.5 million oases that are 1 km2 would allow us to sequester more than current global emissions (41+ gigatonnes of CO2 per year), while only requiring the equivalent of half the landmass of the Sahara desert," Y Combinator's request says. (Half the land of the Sahara is about 1.7 million square miles.)

But it also acknowledges that "this would be the largest infrastructure project ever undertaken."

All of these concepts are still just that: hypothetical ideas. None have been robustly tested outside a lab, and there few (if any) companies working on them publicly.

"These ideas press on the limit of what's possible, and we're not sure which side of that line they're on," Y Combinator's request says.

Embracing negative-emissions technologies

But Y Combinator might be onto something. The National Academies of Sciences, Engineering, and Medicine (NAS) published a report this week on so-called “negative-emissions technologies.” The authors found that simple, existing carbon-removal strategies (like reforesting cleared land) could never capture enough carbon to stop Earth's temperature from rising. 

In the past, some environmentalists have been hesitant to fully support more high-tech carbon-capture technologies, since they’re expensive solutions that don’t yet exist at the scale necessary to make a difference. Plus, some critics have suggested that negative-emissions technologies could serve a justification for continuing to emit the greenhouse gases that got us into this situation in the first place.

But given the IPCC’s recent evaluation, it’s becoming clear that both emissions cuts and carbon-sucking technologies are now essential. And that need has energized the tech sector like few green-tech opportunities have before, according to Kate Gordon, a fellow at Columbia's Center on Global Energy Policy.

"The tech community is actually excited about this space, and particularly excited about the cool ways people are taking carbon and turning it into products," Gordon told Business Insider. "We didn't see that kind of interest in the tech sector for a long time, except for EVs [electric vehicles], I would say. It's sort of similar to that kind of commitment."

But government investment is still crucial

There are quite a few private companies already working on carbon-capture technology, though not on any of the approaches that Y Combinator is proposing. In Switzerland, Climeworks has developed a technology that draws air into a plant, then captures the CO2 via a filter. And in Canada, Carbon Engineering has a facility that captures carbon dioxide from the air; the company also focuses on recycling that CO2 into liquid transportation fuel. 

climeworks2

But the NAS report says that in order to develop negative-emissions technologies fast enough and make them cost-effective, the US federal government has to invest immediately. 

"When you see commercial clean-energy technologies that have been deployed pretty broadly, like solar and wind, government has been a part of it since early stage [research and development] all the way through demonstration,"  Erin Burns, a senior policy advisor at the think tank Third Way, told Business Insider. "I don't think that's different for a technology like direct air capture."

"The private sector does look to the federal government for certain signals, and I think they have a really important role to play," Burns said. 

Beyond helping to stabilize the climate and prevent future disasters, the NAS report says, investing in these technologies would help the US economically, since there will be even greater need for carbon capture in the future. The first countries and companies to develop scalable, cost-effective carbon-removal technology will benefit as demand for that intellectual property rises.

"This is where markets are going. This is the new set of technologies that people are starting to pay attention to," Gordon said. "Otherwise we'll be buying it from somebody else, because someone's going to do it."

That is likely part of Y Combinator's motivation for requesting startups that are working on these ideas. The accelerator said it's also open to funding non-profit research as part of its approach. 

"This is a big, ambitious, problem area, and we're looking forward to meeting the founders, scientists, philanthropists, and many others who are taking it on head first," Y Combinator's request says.

SEE ALSO: We’re altering the climate so severely that we’ll soon face apocalyptic repercussions. Sucking carbon dioxide out of the air could save us.

Join the conversation about this story »

NOW WATCH: Scientists have figured out how to turn carbon dioxide into concrete

27 Oct 15:38

Twitter says it ‘made a mistake’ for not removing threatening tweets from Florida bomb suspect

by Andrew Liptak

After 56-year-old Cesar Sayoc, Jr., was arrested on Friday on the suspicion that he mailed 13 explosives to prominent critics of President Donald Trump, the spotlight turned on a Twitter account that appears to belong to him, which he allegedly used to issue veiled threats to critics of the President. Twitter has apologized for not acting on tweets that clearly violated its terms of conduct.

After the account was surfaced on Friday, Rochelle Ritchie tweeted several screenshots of threatening tweets that @hardrock2016 sent to her. She also posted a screenshot of the Twitter’s response to her report: “we have reviewed your report carefully and found that there was no violation of the Twitter Rules against abusive behavior.”

Continue reading…

26 Oct 22:49

California strikes deal with FCC to delay state net neutrality law

by Makena Kelly

California has agreed to delay the enforcement of its “gold standard” net neutrality bill, according to a statement from the law’s sponsor Sen. Scott Wiener. The net neutrality rules were set to go into effect next year, but California officials have agreed to wait until the courts have resolved any pending litigation over the Federal Communications Commission’s roll back of the federal rules late last year.

California has agreed to delay the enforcement of its “gold standard” net neutrality bill

FCC Chairman Ajit Pai cast the delay as a victory for the Commission. “This substantial concession reflects the strength of the case made by the United States earlier this month,” Pai said. “It also demonstrates, contrary to the claims of the...

Continue reading…

26 Oct 22:47

7 places you can't find on Google Maps

by Darren Weaver

Google Maps is one of the most amazing pieces of technology to come out of Silicon Valley. You can explore the entire world without ever leaving the comfort of your living room. However, there are a few places on Earth that Google won't let you see.

 

Join the conversation about this story »

25 Oct 22:07

'AT&T’s strategy is fraught with peril at every level': Conflicting priorities may explain AT&T's mixed third quarter results

by Abby Jackson

Randall Stephenson, chief executive officer of AT&T, attends the annual Allen & Company Sun Valley Conference, July 12, 2018 in Sun Valley, Idaho. Every July, some of the world's most wealthy and powerful businesspeople from the media, finance, technology and political spheres converge at the Sun Valley Resort for the exclusive weeklong conference. (Photo by Drew Angerer/Getty Images)

  • AT&T reported mixed results for the third quarter 2018.
  • AT&T's entertainment business took the biggest hit.
  • Competing interests among different lines of business at AT&T might be part of the reason for these mixed results.


The financial results of AT&T's big strategic bets are beginning to materialize, as the company released third-quarter 2018 earnings for WarnerMedia and Xandr on Wednesday.

While AT&T made strides in certain parts of its business, others areas were less stable.

The wireless business reported solid results, while WarnerMedia's results were mixed, with satellite subscriber loses and decreased growth in DirecTV Now subscribers. Competing interests among different lines of business at AT&T might be part of the reason for these mixed results.

"AT&T’s strategy is fraught with peril at every level," analyst Craig Moffett wrote in a note in October. "Each move to use one set of assets to benefit another – the essence of synergy – simply accelerates a decline somewhere else."

Moffett pointed to conflicting priorities between DirecTV and Turner. AT&T suggested a model of charging distributors based on content consumed rather than using rigid contracts, an idea that could benefit DTV while hurting Turner. And AT&T announced a forthcoming OTT service, combining DTV Now, AT&T Watch, and HBO Now. The service will include the Warner Bros. library, hurting revenue for licensing content.

In the third quarter, it was AT&T's entertainment business that took the biggest hit. It lost 346,000 traditional video subscribers in the third quarter, and added 49,000 DirecTV Now subscribers. This is a substantial decline in growth compared to prior quarters. In the second quarter 2018, DTV Now added 342,000 subscribers. 

A central premise of AT&T's acquisition of Time Warner was the ability to compete against Silicon Valley companies that already dominate direct to consumer relationships. But the push to compete may actually harm other parts of its business.

"While AT&T’s certainly responding to market changes, it’s not like they’ll catch up to the Netflixes of the world fast enough to lead the charge," said Mark Douglas, CEO at ad tech company SteelHouse. "Stitching all their acquisitions together to monetize effectively will take time, and keep in mind, even if they do catch up, they're also losing that monopoly they held over cable television – which is something they'll never be able to get back."

Cable operators currently have a monopoly in the market, Douglas said. With DTV, AT&T was able to encroach into this market and disrupt a bit of their foothold. But as the company shifts priorities to DTV Now, that disruption will cease to exist.

Perhaps more challenging is that as AT&T's satellite business erodes, the OTT service that replaces it doesn't yield the same revenues.

"Pricing for DTV is substantially lower," Douglas said. "They can't get that price point back. Although cable can at least hold on to internet access fees, AT&T doesn't even have that."

Join the conversation about this story »

NOW WATCH: Scorpion venom is the most expensive liquid in the world — here's why it costs $39 million per gallon

25 Oct 16:23

Google mandates two years of security updates for popular phones in new Android contract

by Jacob Kastrenakes

Every month, a security team at Google releases a new set of patches for Android — and every month, carriers and manufacturers struggle to get them installed on actual phones. It’s a complex, long-standing problem, but confidential contracts obtained by The Verge show many manufacturers now have explicit obligations about keeping their phones updated written into their contract with Google.

A contract obtained by The Verge requires Android device makers to regularly install updates for any popular phone or tablet for at least two years. Google’s contract with Android partners stipulates that they must provide “at least four security updates” within one year of the phone’s launch. Security updates are mandated within the second year as...

Continue reading…

25 Oct 03:08

Tesla fell six spots in Consumer Reports' rankings of the most reliable car brands (TSLA)

by Mark Matousek

Elon Musk

  • Tesla fell six spots in this year's rankings by Consumer Reports of the most reliable vehicle brands.
  • The publication ranked Tesla 27th out of 29 brands with an average reliability score of 32 points out of a possible 100.
  • "Not only are our cars the safest and best performing vehicles available today, but we take feedback from our customers very seriously and quickly implement improvements any time we hear about issues," a Tesla representative told Business Insider.

 

Tesla fell six spots in this year's rankings by Consumer Reports of the most reliable vehicle brands. The publication ranked Tesla 27th out of 29 brands with an average reliability score of 32 points out of a possible 100.

"Not only are our cars the safest and best performing vehicles available today, but we take feedback from our customers very seriously and quickly implement improvements any time we hear about issues," a Tesla representative told Business Insider.

The top-rated brand, Lexus, received a score of 78. Toyota, Mazda, Subaru, and Kia rounded out Consumer Reports' five most reliable brands. The lowest-rated brand, Volvo, received a score of 22. Cadillac, Tesla, Ram, and GMC were the four other brands in Consumer Reports' bottom five.

Consumer Reports created the list by analyzing feedback on over 500,000 vehicles. The publication said Tesla's Model X SUV was the automaker's least reliable model due in part to reported issues with its falcon-wing doors and touchscreen. The Model X, which ranked among Consumer Reports' 10 least reliable vehicles, was also prone to troublesome noises and leaks, according to the publication.

"While the earliest production Model X cars encountered some quality inconsistencies, this is simply not a concern for Model X cars being built today, and it hasn’t been one for quite a while. In fact, the quality of brand-new Model X vehicles today is 3.5 times better than the quality of brand new Model X cars from 2015," the Tesla representative said.

Consumer Reports said Tesla's Model S sedan had reported problems with its suspension and door handle. The Model 3 sedan, Tesla's newest vehicle, was the automaker's most reliable vehicle, according to Consumer Reports, which said it had "average" reliability. 

"The suspension issues that some Model S customers experienced primarily in 2017 were due to a supplier-related issue that did not pose any threat to vehicle safety or drivability, and presented itself only when the car was parked. The issue has already been addressed for customer vehicles in the field and resolved at the source with fundamental design improvements," the Tesla representative said.

Consumer Reports recently ranked Tesla's semi-autonomous driver assistance feature, Autopilot, the second-best among four semi-autonomous systems, and Tesla topped the publication's owner satisfaction survey in 2017 and 2016. The publication has recommended the Model 3 and Model S, but not the Model X.

Have a Tesla news tip? Contact this reporter at mmatousek@businessinsider.com.

SEE ALSO: Tesla just jacked up the price of its least expensive Model 3 by $1,000, but it also cut the price of the next most expensive option

Join the conversation about this story »

NOW WATCH: INSIDE MONSTER JAM: What it takes to be a monster truck driver

25 Oct 03:07

Trump reportedly still uses an unsecured iPhone, and China and Russia are listening in

by Nick Statt

President Donald Trump routinely calls old friends, business partners, and confidants on his personal iPhone while in the White House, giving Chinese and Russia spies easy access to his personal communications and interests, reports The New York Times.

The story cites American intelligence reports, which detail how Trump aides have repeatedly warned the president not to use his personal iPhone and to use the secure White House landline instead. Despite the warnings, Trump continues to take personal cellphone calls, and the White House has resolved to simply hoping the president doesn’t discuss classified matters over the phone.

According to the report, US intelligence agencies have reason to believe that Chinese and Russian spies are...

Continue reading…

25 Oct 03:07

Trump continues to take calls from his iPhone even after American spy agencies have determined that China and Russia are listening

by Nick Bastone

donald trump phone

  • Despite being warned that his cell phone calls are not secure, President Trump refuses to stop making certain calls from his iPhone — according to a New York Times report on Wednesday. 
  • Anonymous White House officials said they were disclosing the president's cell phone habits because they've become increasingly frustrated with his lackadaisical tendencies regarding electronic security.
  • The Times' report claims that American spy agencies have determined that China and Russia are indeed listening in on the president's cell phone calls and using the information they collect to their advantage. 

On Wednesday, The New York Times reported that despite being repeatedly warned that his cell phone calls are not secure and may be tapped by foreign adversaries, President Trump refuses to stop making calls from his iPhone. 

White House officials have instructed the president to use his secure White House landline, which he is increasingly doing. But, according to the report, the president continues make social calls to friends and to news organizations like Fox News from an iPhone that has been altered by the National Security Agency, but is still apparently vulnerable to having its calls intercepted. 

The anonymous White House officials told The Times they were disclosing the president's cell phone habits because they've become increasingly frustrated with his lackadaisical tendencies towards electronic security and fear the national security risks it creates. 

Some say they are only left to hope he doesn't discuss matters of national security while on one of his three iPhones, according to the report. 

The Times' report does claim that American spy agencies have determined that China and Russia are indeed listening in on the president's cell phone calls and using the intelligence they collect to their advantage in instances like trade negotiations. The Chinese, for example, have put together a list of President Trump's friends and are hoping to influence him through these trusted sources. 

Apple did not immediately return Business Insider's request for comment.

As we learned earlier this year, President Trump has two iPhones with limited features (and vulnerabilities) — one exclusively for Twitter and news apps and the other for making calls. 

The Times report on Wednesday indicates that Trump also has a third iPhone — one that has not been altered by the NSA and is no different than any off-the-shelf model — to store his personal contacts. It is unclear from the report whether President Trump makes calls from this third phone. 

The president is supposed to trade in his two official phones every 30 days for security purposes, though White House officials told The Times he rarely does so because of the inconvenience.

SEE ALSO: If you own an iPhone 6 or later that isn't holding its charge, now is the time to get your battery replaced

Join the conversation about this story »

NOW WATCH: Here's what caffeine does to your body and brain

24 Oct 23:34

We’re altering the climate so severely that we’ll soon face apocalyptic repercussions. Sucking carbon dioxide out of the air could save us.

by Dana Varinsky

pollution

  • The Earth is warming so rapidly that most experts agree we'll need to suck carbon dioxide out of the atmosphere in order to avoid the worst consequences of climate change.
  • A new report from the National Academies of Sciences, Engineering, and Medicine lays out a range of options for how to do that. 
  • But the authors say developing these negative-emissions technologies requires large-scale investment from the government — and the funding has to come immediately. 

Deadly hurricanes seem to be becoming more frequent, 12 of the 15 largest wildfires in California history have occurred in the last two decades, and cities like Cape Town, South Africa are facing severe water shortages.

This isn't a coincidence.

These kinds of dangerous weather events are linked to carbon-dioxide emissions. In human history, the atmosphere has never had as much CO2 in it as it does today. Burning fossil fuels for energy, clearing forests, and demolishing wetlands all contribute to the problem.

CO2 stops heat from leaving the planet, which is why Earth’s average temperature is a degree Celsius higher than it used to be. Now we’re on track to see so much warming over the next several decades that apocalyptic repercussions could result.

A recent report from the Intergovernmental Panel on Climate Change (IPCC) predicts that just another half-degree temperature rise — which is predicted to happen by the year 2040 — will lead to severe drought, even more intense hurricanes, and the death of most coral reefs.  These changes could trigger huge migrations of people and mass extinctions of animals. 

There are two ways to deal with this problem. The first is to make big changes to the ways we power our lives and grow food in order to stop putting greenhouse gas into the atmosphere. The second is to suck carbon dioxide back out of the air then store it away or turn it into new products or fuels.

A comprehensive new report looks at that second approach.

The study, written by scientists from the National Academies of Sciences, Engineering, and Medicine (NAS), suggests a plan for developing so-called “negative-emissions technologies” (a term for ways to remove CO2 from the atmosphere) and highlights options that have essentially unlimited capacity for reducing carbon levels in the atmosphere, but aren't yet ready for prime time.

Researching and developing those technologies requires substantial investment from the US government — and the report’s authors say that money needs to start flowing soon, or we could soon cross dangerous climate tipping points. 

How to capture and store carbon dioxide

Pollution China

According to the recent IPCC report and most other models of our climate future, cutting CO2 emissions over the next few decades won't be enough to fully stop climate change, since the effects are already being felt. 

“It's not a question of 'Maybe we'll need negative emissions technologies or maybe we can prevent more CO2 from going into the air’” Erin Burns, a senior policy advisor at the think tank Third Way, told Business Insider. “We are at a point where we need all of those things.”

That's why the NAS took a thorough look at potential negative-emissions technologies. 

“Most climate mitigation efforts are intended to decrease the rate at which people add carbon from fossil fuel reservoirs to the atmosphere.  We focused on the reverse – technologies that take carbon out of the air and put it back into ecosystems and the land,” Stephen Pacala, a professor at Princeton University and chair of the committee behind the report, said in a statement.

The authors looked at a variety of strategies. As Kate Gordon, a fellow at Columbia University’s Center on Global Energy Policy, described it, the approaches range “from literally planting trees and agricultural practices that help keep carbon in the ground, all the way to engineered technological solutions that actually take carbon directly out of the atmosphere through machines.” 

On the simpler end of the spectrum are options like re-foresting areas that have been logged and using no-till farming practices that keep more carbon in soil. Then there are ways to burn biological material (which traps carbon as it grows) to create energy and catch the CO2 they emit before it gets into the air.

cattle deforestation guatemala

But according to the new report — funded by the US Department of Energy, EPA, NOAA, and the US Geological Survey, along with several foundations — those approaches require a lot more research to be scaled up, and there’s no way those methods alone could ever capture enough carbon to keep Earth’s temperature from rising another degree.

“Uncertain research breakthroughs will be required before those NETs [negative emissions technologies] can  provide even the minority share of the solution,” the authors wrote.

A more promising option, they said, is to invest in technologies that essentially filter out CO2 molecules from the air around us. These technologies are still in early development stages, but usually involve materials that naturally attract and bind with carbon.

“It's like draining a bathtub — like pulling the plug and letting a little bit of the water out. It's actually not that sophisticated or crazy,” Gordon told Business Insider.

That carbon would then get concentrated and stored, perhaps by injecting it into pores in deep underground rock, which is essentially where it came from in the first place. There's not much limit to how much CO2 these potential technologies could capture and store.

We need this kind of intervention immediately, according to the authors.

"We need to be committed to it today, because we know from all the modeling that's happening that this is not an if question, it's a when question," Gordon said.

Like any new technology, research and development takes money

To give these carbon-sucking technologies the boost they need to become a reality soon, the researchers said the US must start investing in research and development now.

Doing so would help improve the simpler carbon-capture solutions that already exist, and make progress on the more advanced ones that could eventually make the biggest impact.

The report even lists potential research projects and their estimated costs.

"They are amounts of money that are less than we've spent on plenty of other really, really important technologies,” Burns said. 

There’s a growing interest in these technologies in the private sector, too — a company called Climeworks is developing ways to suck CO2 out of the air, and the accelerator Y Combinator recently announced it is looking to support startups focusing on negative-emissions technologies.

Climeworks carbon-capture facility

But Burns said government support will be key, as it was for solar power (which started out as a NASA invention) and nuclear energy.

Experts think it would be money well spent

Beyond helping to stabilize the climate and prevent future disasters, the report says, investing in these technologies would help the US economically, since there will be even greater need for carbon capture in the future. The first countries and companies to develop scalable, cost-effective CO2-filtering technology will benefit as demand for that intellectual property rises.

“This is where markets are going. This is the new set of technologies that people are starting to pay attention to, and we need to keep our competitive innovation position,” Gordon said, citing American leadership in the clean-tech sector. “Otherwise we'll be buying it from somebody else, because someone's going to do it.”

Smog in Beijing.

Because of that, Burns said, she's seeing more congressional support for funding research and development of these technologies than there is for other climate-change solutions. There are other reasons for that bipartisan interest as well: carbon-capture technology could help fossil-fuel companies in the long run too, and funding research gives politicians a way to make progress on the climate issue without levying new taxes or asking people to immediately change the ways they live. 

“One of the nice things about carbon capture and removal and use is that even if you don't care about climate change, you can really like these technologies and see the opportunity in them,” she said.

SEE ALSO: Bill Gates says there are 5 'grand challenges' to stopping an apocalyptic future of floods, hurricanes, and drought

Join the conversation about this story »

NOW WATCH: 6 major US cities could be underwater within 80 years — here are the disturbing ‘after’ images

24 Oct 15:00

Tim Cook mounted his most stinging attack yet on companies like Facebook and Google that hoard 'industrial' quantities of data

by Isobel Asher Hamilton

Tim Cook

  • Apple CEO Tim Cook launched a scathing attack Wednesday on tech companies that he said hoarded "industrial" amounts of personal data.
  • Speaking at a privacy conference in Brussels, he said the stockpiling of personal data amounted to surveillance and should make us "very uncomfortable."
  • Cook did not mention Facebook and Google by name, but he has made thinly veiled remarks about their approach to privacy in the past.
  • He said Apple would support the introduction of US federal privacy laws.

Apple's CEO has launched his most stinging attack yet on tech firms that hoard data.

In a speech at a privacy conference at the European Parliament in Brussels, Tim Cook decried the "data industrial complex" that he said been created to maximize profits.

"Our own information, from the everyday to the deeply personal, is being weaponized against us with military efficiency," Cook said at the 40th International Conference of Data Protection and Privacy Commissioners on Wednesday.

"Every day billions of dollars change hands and countless decisions are made on the basis of our likes and dislikes, our friends and families, our relationships and conversations, our wishes and fears, our hopes and dreams.

"These threads of data, each one harmless enough on its own, are carefully assembled, synthesized, traded, and sold. Taken to its extreme this process creates an enduring digital profile and lets companies know you better than you may know yourself.

"We shouldn't sugarcoat the consequences. This is surveillance. And these stockpiles of personal data serve only to enrich the companies that collect them. This should make us very uncomfortable. It should unsettle us."

Cook did not mention Facebook or Google by name, but they are an obvious target given they have access to giant pools of personal information that allow them to personalize advertising.

And Cook has criticized Facebook in the past over its approach to privacy, saying Mark Zuckerberg's company is "beyond" self-regulation. Soon after, Facebook's chief operating officer, Sheryl Sandberg, said the firm strongly disagreed with Cook's characterization of its product.

Cook calls for US federal privacy laws

Cook went on to laud Europe's recently implemented General Data Protection Regulation privacy laws, adding that it was time for the US to introduce similar regulations.

"It is time for the rest of the world, including my home country, to follow suit," he said. "We at Apple are in full support of a comprehensive federal privacy law in the United States," he added to a round of applause.

Cook acknowledged that his view wasn't necessarily popular in Silicon Valley.

"There are many people who would prefer I hadn't said all that," he said. "Some oppose any formal privacy legislation — others will endorse reform in public and then resist and undermine it behind closed doors.

"They may say to you, 'Our companies can never achieve technology's true potential if they're constrained with privacy regulation.' But this notion isn't just wrong — it is destructive."

You can watch Cook's full speech here:

SEE ALSO: Oxford researchers exposed the avalanche of data Google and Facebook can hoover up from apps on your phone

Join the conversation about this story »

NOW WATCH: An aerospace company reintroduced its precision helicopter with two crossing motors

24 Oct 14:52

Marshall’s joystick button is a great way to control wireless headphones

by Chaim Gartenberg

In today’s digital age, it sometimes feels like hardware has taken a back seat to the software that drives out devices. Button of the Month is a monthly look at what some of those buttons and switches are like on devices old and new, and it aims to appreciate how we interact with our devices on a physical, tactile level.

There are many solutions for controlling music on a phone with your headphones. Conventional wisdom has long produced in-line remotes, traditionally on the right wire of the headphones, to provide some sort of control — be that a single button for toggling play / pause or a more advanced three-button setup that adds volume control and even a microphone. Apple once tried to make an iPod Shuffle entirely based on headphone...

Continue reading…

23 Oct 21:54

This first-time CEO has a 100% approval rating on Glassdoor and her company just made its first acquisition

by Nick Bastone

Mathilde Collin

  • Front is a shared inbox product that works just like email and is used by companies like Stripe, Shopify, and Dropbox to manage conversations with customers. 
  • On Tuesday, Front announced it will further its mission to make work more enjoyable by acquiring the calendar software startup, Meetingbird. 
  • The acquisition is the company's first and represents a big milestone for first-time CEO Mathilde Collin who co-founded Front in Paris, France in 2013. 
  • Front has raised over $79 million in hopes of disrupting competitors in the space like Zendesk. 

Mathilde Collin, the French CEO and co-founder of Front, got her inspiration from her first job.

Collin was working at a software company that provided customers with tools for creating contracts. She realized that contracts, however useful, were not something that most employees use every day in their jobs.

"I wasn't using contracts at work, I was using email," Collin told Business Insider in a recent interview. 

So email was the first area where Front decided to make its mark with the launch of a shared inbox product in 2013.

More than 3,500 businesses around the world now use Front's product to help streamline internal email and email communications with customers. The service has become especially  in-vogue among tech companies — with Stripe, Shopify, and Dropbox using its platform today — and presents a competitive threat to companies like Zendesk. 

On Tuesday, Front added another piece to its goal of offering a tool that people use everyday at work with the acquisition of Meetingbird, a Khosla-backed calendar software company. 

Collin says that deeper calendar integration was the top feature requests from customers, who waste time having to schedule events outside of their inbox. The acquisition also made sense from a cultural perspective, as both companies have been part of Y Combinator (Front in Spring 2014 and Meetingbird in Spring 2017). 

"The thing I care the most about is that I want to have an impact on how people work because they spend so much time at work," Collin told us. "Email was the right place to start because it is so core to work. But email is very related to calendar." 

Collin would not say how much Front paid to acquire Meetingbird. 

Front has raised over $79 million in funding. It's most recent round — a $66 million series B in January — was led by Sequoia Capital. 

A new home for Front 

The acquisition is the company's first and a significant milestone for the 29-year-old CEO and her co-founder/CTO Laurent Perrin after starting Front from Paris, France in 2013. 

From the beginning, Front has focused on bringing more transparency to email within the workplace. Its product can be used by multiple teams within an organization — like customer service teams and operations teams — without messages getting siloed and forgotten. Front also allows for more personal interaction with customers (its messages read no different than standard emails), as opposed to other platforms that assign a ticket number to each response. 

A lot of companies, Collin tells us, don't want to refer to customer interactions as "ticket number 12345." 

The first-time CEO and her co-founder came to the San Francisco six months after starting Front from Paris because most of its customers were located in the US. Before that, Collin had never traveled outside of Europe.

Front was accepted into the prestigious startup accelerator, Y Combinator, in Spring 2014 and upon graduation, Collin and team were able to raise a $3.1 million seed round. 

She hasn't moved back since. 

Becoming a leader

Through YC, Collin was introduced to mentors that have helped her grow into her new role of leading a company that now has over 100 employees. Patrick Collison — the CEO of Stripe — has been one of her most important mentors. 

"I met [Collison] four years ago, and he's believed in me and the company," she tells us. "Since then, it's been helpful to have someone that's much more successful than I am, always talking with him about what I'm doing well and not doing well."

Part of that growth as a young CEO is continuing to focus on company culture.

In Collin's first job out of college, she also tells us that the culture was not so good and that it was something she wanted to reimagine when starting Front. 

With over 50 reviews on Glassdoor, 100% of people would recommend working at Front to a friend, and 100% approve of the CEO. 

"My happiest moments at Front are when I'm doing a 1:1 with someone and they tell me that they're happy that they came back from vacation because they like working here or that it's the best working experience they've ever had," Collin says. "Nothing can make me happier than that." 

The strong esprit de corps is the result of various workplace practices at Front. The most unusual but perhaps her favorite, Collin tells us, is that every six months employees will organize a musical inside the office. 

"Everyone in the company is either singing or playing an instrument or playing a character," she explains. "It creates such an amazing culture because people are accepting to be very vulnerable in front of their colleagues." 

Given the company's French roots, Collin says their rendition of Les Misérables was the most memorable so far. 

In December, Front employees will perform a mash-up of Disney favorites. 

SEE ALSO: These 12 apps and services can help you ditch Google completely

Join the conversation about this story »

NOW WATCH: The Samsung Galaxy Note 9 is a $1,000 phone that's actually worth it

23 Oct 21:21

An Amazon-backed startup is selling smartglasses for $1,000 that are customized to your face (AMZN)

by Kif Leswing

Classic Focals   Black

  • Thalmic Labs has changed its name to North and is launching a pair of smartglasses called Focals.
  • North has raised $130 million to launch its smartglasses, with investors including Amazon, Intel, and top-tier venture capitalists.
  • They cost $1000 and require a custom fitting in Toronto or Brooklyn. 

There's a vision of the future in Silicon Valley that one day, highly advanced glasses will be able to provide useful information inside their lenses.

Instead of looking at your phone, these glasses will be able to display useful information like notifications, directions, and reminders as a heads-up display. 

Google took a stab at these kind of smartglasses back in 2013 with Google Glass but faced a difficult reception among consumers. Now an Amazon-backed startup out of Waterloo, Canada is releasing its version of smart glasses using modern technologies.

The new glasses are made by North, which used to be known as Thalmic Labs. North has raised $140 million in funding from investors including Amazon Alexa Fund, Fidelity Investments, and First Round Capital, according to the company.

They've used that money to make a pair of smartglasses, called Focals, that focus more on style and user experience than technology. 

The company wants to make clear that Focals aren't a full augmented reality headset, like Magic Leap One or Microsoft Hololens. Instead, they like to call them glasses that people can wear every day. 

"We're not focused on unicorns jumping over rainbows or monsters coming out of the wall," Thalmic Labs CEO Stephen Lake told Business Insider. "It's about having a product that's going to be useful for you throughout the day all day."

"Throughout the day, it's wearable, it's comfortable, and give valuable bits of information that make sense at the time," he continued. 

Here's what Focals do: 

SEE ALSO: Elon Musk is telling customers to use an unusual loophole if they want to take a Tesla car for a three-day 'test drive'

Focals have a "transparent, holographic" display built into its lenses that only the wearer can see.



The display can pair with an iPhone or Android phone over Bluetooth and provide alerts for text messages, turn-by-turn directions, weather, and more.



The glasses also have Alexa, Amazon's voice assistant, built-in.



See the rest of the story at Business Insider
23 Oct 03:12

Singapore Airlines Announces Developer Platform

by KevinSundstrom

Singapore Airlines (SIA) has announced the release of their KrisConnect Programme, which aims to enhance the overall customer experience by making resources more readily available. The company’s APIs offer partners a range of functionality, enabling management of flight bookings, checking on flight status, and providing KrisFlyer-related information.

22 Oct 22:36

Now is the best time to buy a refurbished MacBook Pro directly from Apple — here's why, and how to get one (AAPL)

by Antonio Villas-Boas

2018 MacBook Pro

There's a store on Apple's website that's hard to find, but it's the best place to find Apple products for a discount.

I'm talking about Apple's Refurbished Mac store, where you can find a variety of used Apple products that have been refurbished by the company itself. You get a 15% discount, which doesn't sound like a lot, but it's still a few hundred dollars off the price tag of a brand new model — and that's an extra few hundred dollars in your pocket that you wouldn't have if you went with a brand-new unit.

I'm aware that the word "refurbished" might put some people off, but if my fantastic experience with a refurbished 2016 15-inch MacBook Pro is anything to go by, there's nothing to worry about. 

Apple's refurbished laptops are especially smart to consider right now. Apple has started selling refurbished units of its 2018 lineup, which come with the most important update for Apple laptops in years: Intel's latest 8th-generation of chips.

Intel's 8th-generation of chips is meaningful. So meaningful, in fact, that I'd dissuade most people from buying Mac laptops with older generations of Intel chips, especially in the 13-inch models, whether they're brand new or refurbished.  

That's because Intel's 8th-generation of chips in Mac laptops contain four or more cores. For those who use Macs for regular work with more or less "basic" apps like Microsoft's Office Suite, office messaging apps, and a web browser, it means better longevity for your Mac. It'll potentially give your MacBook longer legs by handling your workload for a longer time period than Mac laptops with older Intel chips that come with two cores. 

And for those using video and photo editing software, four cores or more mean faster and smoother editing.

Check out how you can get your hands on a 2018 MacBook Pro that's been refurbished by Apple itself, and what to look out for:

SEE ALSO: Buying a MacBook Pro from Apple's Refurbished Mac store was the best decision I made when getting a new computer

First, you need to get there, and the easiest way is to either click the link below or search for "Apple Refurbished Mac Store."

You'll find Apple's Refurbished Mac Store by clicking here



Then, click on the MacBook Pro with the screen size you're looking for.

Apple offers refurbished models for both its 13-inch and 15-inch models. However, at the time of writing this article, only 13-inch 2018 refurbished models are still available.

You can find the options towards the top left of the site, or click here to go directly to the 13-inch models, and here for the 15-inch models



Here's what to look for when browsing through the 13-inch models:

Apple's 13-inch 2018 MacBook Pro uses Intel's 8th-generation "Core i5" chip that comes with four cores. You can easily tell which laptops have that chip by looking for the word "quad-core" in the unit's name. For example, you'll see "Refurbished 13.3-inch MacBook Pro 2.3GHz quad-core Intel Core i5 with Retina display - Silver" when browsing through the store.

Those units that don't come with Intel's 8th-generation of chips will say "dual-core." You'll also see the original release date as "2017." You have to scroll all the way to the bottom to find the 2018 quad-core units. 



See the rest of the story at Business Insider
22 Oct 22:35

Gartner's 10 technology trends for 2019 and beyond

Intelligence and connectivity are becoming the norm. With that prevalence come threats of future tech capable of disrupting current models.

21 Oct 20:25

Battle of the big phones: How Google's new Pixel 3 XL compares to the jumbo iPhone XS Max (AAPL, GOOG, GOOGL)

by Avery Hartmans

Pixel 3 XL

It's the battle of the big smartphones. 

Two tech powerhouses, Apple and Google, have released extra-large devices in the past month: the iPhone XS Max and the Pixel 3 XL, respectively. 

While the two phones have some key differences, they also have a lot in common, most notably their large size. 

So if you're someone who prefers a big phone — after all, a larger phone means a larger display — it may be a tough choice this fall. 

Here's how the iPhone XS Max and Pixel 3 XL compare: 

SEE ALSO: Google's Pixel 3 could be the last smartphone you ever need to buy

The iPhone XS Max has a slightly larger screen than the Pixel 3 XL.

The iPhone XS Max has a 6.5-inch OLED display, while the Pixel 3 XL has a 6.3-inch OLED display



The iPhone XS Max and Pixel 3 XL have nearly identical dimensions otherwise — except when it comes to weight.

The iPhone XS Max is 157.7 mm tall and 77.4 mm wide, while the Pixel 3 XL is 158 mm tall and 76.7 mm wide.

But the iPhone XS Max is significantly heavier than the Pixel 3 XL: it weighs 208 grams, while the Pixel 3 XL clocks in at 184 grams. 



The iPhone XS Max comes in more storage options compared to the Pixel 3 XL.

You can get an iPhone XS Max in three storage options: 64 GB, 256 GB, and 512 GB.

By contrast, the Pixel 3 comes in only two storage options, 64 GB and 128 GB.

That said, Google has one-upped Apple with its cloud storage, at least when it comes to your pictures: Google offers free unlimited storage in Google Photos, while Apple makes you pay for iCloud storage if you want more than 5 GB.



See the rest of the story at Business Insider
20 Oct 19:29

This Irish CEO explains how a barista in a hipster coffee shop inspired Intercom, a $1.3 billion startup

by Rosalie Chan

intercom_thenextchapter_0424

  • Eoghan McCabe is the CEO and cofounder of Intercom, one of the fastest growing startups in Silicon Valley.
  • Intercom offers services that help companies communicate with their customers.
  • McCabe and his partners formed Intercom after being inspired by the personalized service they got at a Dublin coffee shop.
  • Intercom is now offering chatbots that can handle customer service.

Eoghan McCabe, CEO and co-founder of Intercom, first came up with the idea for his business in a coffee shop.

In Dublin, where McCabe is from, he and his coworkers would frequent a hipster coffee shop called 3fe and chat with the owner, Colin Harmon. There weren’t many other coffee shops with that vibe in the city, and McCabe appreciated how Harmon connected with his customers. The personalized service Harmon offered ended up inspiring McCabe and his partners.

"We got to meet and appreciate the guy, feel the passion for his craft," McCabe said. "We built a relationship with him and paid more for his overpriced coffee."

He continued: "When we looked at every internet business, they didn’t get to connect with us the way Colin connected with us."

McCabe started thinking about how internet businesses aren't great at interacting with customers. Typically they send customers emails from "donotreply" addresses and then route them through not always helpful "help" desks when they need more support.

"All these products were really impersonal," McCabe said. "With Colin, if you went into his store and asked, 'We have a question about Colombian roast,' he’d say, 'What is it?'"

McCabe and co-founders Des Traynor, Ciaran Lee, and David Barrett, soon got to work on a messaging service for companies that became the foundation of Intercom.

Intercom has become a billion-dollar company and is growing fast

Fast forward seven years to today, and the company has become a $1.3 billion business headquartered in San Francisco with offices in four other cities. It's one of the fastest growing startups in Silicon Valley. In March, it raised $125 million in new funds. And just this month, it launched its new product, the Answer Bot.

When Intercom first began, it focused on creating an instant messaging system to connect companies' customers with their sales, marketing, and support employees. Its next step is to use machine learning and artificial intelligence to create bots that can offer customer support.

"The first chapter was about getting people back into the mix," McCabe said. "This next chapter is to facilitate automation, bots, to achieve the same vision and mission."

That may seem contradictory. After all, Intercom's original goal was to make businesses more personal, and bots are literally not persons at all.

But McCabe says the apparent contradiction goes away if you think about the meaning of "personal."

It's "all about treating the customer as an individual," he said. "It’s about respecting their time and their dignity. It's all about getting them to their ideal outcome.

"We started to realize these bots and automation technology could do all that — sometimes better than humans."

Intercom's bots are designed to help out human workers

Intercom's bots aren't pretending to be humans; they're open about being bots. They're also not intended to completely replace human workers. Instead, they're meant to assist them and allow companies to help more customers than they could before.

If a company only has human workers to handle customer service questions, customers can end up having to wait long periods for someone to handle their queries. Intercom's clients can use Answer Bot to handle some of those questions instead.

The service uses machine learning, relying on previous conversations between employees and customers to figure out how to answer new queries. Intercom clients can even build their own chatbots using Custom Bot, a product the company released in August.

While their bots are handling routine questions, companies can route more complicated ones to their human workers.

"Answer Bot has a deep bank of the questions people ask about that business," McCabe said. "The next time people ask that question, it doesn't get sent to your support team to answer that question for the 2000th damn time. Answer Bot can answer that and say, 'let us know if you need anything else.'"

McCabe predicts that bots will soon become commonplace. Intercom has over 30,000 paying customers, including Sotheby's, Atlassian, Shopify, and Expensify, and its service facilitates 500 million conversations a month. To improve its bot technology, the company is doubling down on research and development and expanding its product development team.

McCabe and his team learned from past mistakes

But leading a company hasn't always been easy, McCabe said. Intercom isn’t his first startup — he had previously founded two other ones with the company's other cofounders. Those experiences helped, since he and his partners made a lot of mistakes along the way in their prior ventures.

"A lot of the dumbest mistakes we got out of the way," he said.

McCabe and his cofounders learned that to be successful, they needed to figure out how to have their companies do what they're best at while continuing to innovate. Having learned that lesson, he’s ready to face the next chapter in automation. And he thinks his company is primed for a major transition in the industry.

"In the next couple of years, every single business that has invested in trying to accelerate their growth will have simple bots working alongside humans," he said. That will allow them "to have higher quality and faster response to allow humans to do what humans do best."

SEE ALSO: $20 billion Atlassian explains why it's blowing up its oldest product to evolve with today’s software teams

Join the conversation about this story »

NOW WATCH: Ray Dalio says the economy looks like 1937 and a downturn is coming in about two years

20 Oct 14:39

Will anyone want Steve Jobs' old toilet? The town of Woodside is considering selling dozens of items from the Apple CEO's one-time home

by Greg Sandoval

Steve Jobs

  • Next week, the Town of Woodside will discuss what to do with some of the housing fixtures salvaged from a former home of Apple CEO Steve Jobs.
  • Jobs bought the Jackling Estate in 1984 and lived there for a decade. He intended to tear down the home and rebuild but because of litigation the house wasn't destroyed until shortly before his death.
  • Among the 150 items now in the town's possession are a silver-plated ice-tea spoon, a thermostat (circa 1925), and a chandelier. In all, the items have been appraised at $30,285. 

Steve Jobs, cofounder and CEO of Apple, could boast legions of faithful fans and disciples across the globe, referred to frequently as "Apple fan boys."

Will any of them be willing to bid on their guru's old toilet, wall sconces, door handles, chandelier or silver-plated ice-tea spoon? Those are just a few of the items salvaged by the Town of Woodside, Calif. from Jobs' former home there, known as the Jackling Estate. 

Steve jobs, woodside, toilet, Jackling EstateJobs bought the home in 1984 and lived there a decade before renting it out. He intended to tear it down and rebuild on the land, but a group of local preservationists launched a court fight to save the Spanish Colonial style mansion which was built in 1925 for a copper-mining magnate. 

While the case made it way through the courts, the famously obstinate Jobs let the house sit abandoned for years, rotting from neglect and exposure to the natural elements.

Eventually, Job won the right to demolish the home but that didn't occur until eight months before he died in October 2011.  

The city of Woodside took possession of some of 150 items from the home before it was destroyed. The town says on its web site that the items have been appraised at $30,285.

fireplace mantle stone, Steve Jobs, WoodsideMost of the items appear to have already been part of the home at the time Jobs purchased it. 

Indeed, the toilet may have graced Jobs' derriere, but it's not exactly an example of the Jobs' aesthetic, which favors sleek and simple designs. To judge by the picture featured on the town's website, the ceramic lavatory dates back to the 1920s and looks more antique than airy. The site estimates its marketable cash value at $100. 

A better value may be the brass, 8-inch thermostat, which dates back to 1925 and is described as being in good condition, albeit "functionally obsolete." Its $5 marketable value is a small price to pay for an item that, for all anyone knows, may have inspired the inventor of the iPhone to explore and re-imagine basic elements of consumer product design. 

According to Kevin Bryant, Woodside's town manager, a sale of the items is just one of the possibilities the town council is considering. The council might also decide  to offer the "artifacts" to the owners of a nearby home, which is the "only remaining home in Woodside designed by George Washington Smith," the architect of the Jackling Estate.

Those interested in arguing for a sale, can appear at the council meeting, which is scheduled for Tuesday  at at 7:30 p.m PT in Independence Hall, located at 2955 Woodside Road, Woodside, CA.      

SEE ALSO: 39 photos that show how Steve Jobs saved Apple from disaster and set it on the path to a $1 trillion valuation

Join the conversation about this story »

NOW WATCH: An environmental group is testing giant floating pipes to clean up oceans

20 Oct 03:49

Lexar’s new USB 3.0 flash drive can save up to 10 fingerprint IDs

by Dami Lee

Lexar announced its new JumpDrive Fingerprint F35 USB 3.0 flash drive today, which uses fingerprint authentication to protect your data. It works with speeds up to 150 MB/s, and it can recognize fingerprints in less than a second. You can set it up to recognize up to 10 different people, and it’s protected with 256-bit AES encryption to keep your files safe.

9to5Mac reports that the 32GB variant is available to preorder on Amazon now for $32.99, but it’s not clear when the flash drive will ship. There are also 64GB, 128GB, and 256GB variants, which will cost $50, $90, and $170, respectively, and they will ship in the next few months. Although Lexar says the JumpDrive is compatible with Mac and Windows PCs, Mac owners without a USB 3.0...

Continue reading…

19 Oct 16:50

Some Pixel 3 users are reporting that photos are disappearing off their phones — and it may be an issue with other Pixel phones, too (GOOG, GOOGL)

by Antonio Villas-Boas

Google Pixel 3

  • Some Pixel 3 users are reporting that their phones aren't saving photos after taking them
  • The issue has occurred on the original Pixel and Pixel 2 XL phones, too.
  • There's no explanation as to what's happening, and Google hasn't yet acknowledged the issue.

Some Pixel 3 users are reporting on Reddit, Google Support forums, and Twitter that their new Google smartphones aren't saving photos after using the camera.

Here's how one Pixel 3 user described the issue: After taking a photo, a small thumbnail of the photo appears on the side of the Camera app, which also serves as a shortcut for the camera's gallery. But when the user opens the Google Photos app, the photo isn't there. Upon returning to the camera app, the photo's thumbnail disappears before their eyes.

Android Authority's David Imel also experienced the problem with a review unit of the Pixel 3. 

The problem has apparently been around since Google's original Pixel smartphone, and it affected the Pixel 2 lineup, too. One Pixel 2 XL user on Google's forums reported that the issue occurs two to three times a month. Another reported it happens once every 20 photos taken with the Pixel 2 XL. 

It's not clear if the photo saving issue is isolated to Google's Pixel phones, or if it's a more widespread Android issue. One commenter on Android Authority's post said it happened on their Samsung Galaxy S8. The Google Camera app isn't available on Galaxy phones, so it's unlikely it's the culprit. 

Several potential causes have been offered up by users, like putting the phone to sleep soon after taking a photo, or the HDR+ feature in Pixel phones, but there's no general consensus yet. 

Google did not immediately respond to a request for comment on the issue. 

SEE ALSO: The most popular smartphone maker you've never heard of might finally make phones that work on the biggest carrier in the US

Join the conversation about this story »

NOW WATCH: First impressions of the Google Pixel 3 and Pixel 3 XL

14 Oct 07:01

Samsung announces an LTE version of the Chromebook Plus V2 for $599

by Stefan Etienne

Samsung just announced an LTE version of the Chromebook Plus V2, one of the more capable Chromebooks in recent memory. It’s a semi-pro-tier Chromebook that will launch on November 2nd for $599.99 — which is $100 more than the base Wi-Fi version — at Samsung.com, Best Buy, and Verizon.

The Chromebook Plus V2 LTE retains all the specs and features of its Wi-Fi-only cousin, including a 12.2-inch full HD display with 300nit max brightness, a decent Intel Celeron 3965Y processor, 4GB RAM, 32GB of solid-state storage, and a 39Wh battery.

A lot of what makes the Chromebook Plus V2 LTE (and the Wi-Fi variant) a “semi-pro” Chromebook is its solid spec sheet and build quality. It has a great screen size for a Chromebook, an energy-efficient...

Continue reading…

14 Oct 06:59

Oh Look, The FCC Is Lying Again In Its Latest Court Filings On Net Neutrality

by Karl Bode

As the FCC gears up for legal battle against the numerous net neutrality lawsuits headed its way, its latest filing with the courts acts as a sort of a greatest hits of the agency's biggest fallacies to date. 23 State AGs have sued the FCC, stating last fall's repeal of net neutrality ignored the law, ignored standard FCC procedure, and ignored the public interest. The FCC’s new filing with the U.S. Court of Appeals (pdf) for the District of Columbia Circuit declares these concerns "meritless," despite indisputible evidence that the FCC effectively based its repeal largely on lobbyist nonsense.

At the heart of the matter sits the Administrative Procedures Act, which mandates that a regulator can't just make a severe, abrupt reversal in policy without documenting solid reasons why. The FCC has some legal leeway to change its mind on policy, but as we've long noted, the FCC's justification for its repeal (that net neutrality was somehow stifling broadband investment) has been proven false. Not just by SEC filings and earnings reports, but by the CEOs themselves, publicly, to investors (who by law, unlike you, they can't lie to).

Unsurprisingly then, the FCC's brief leans heavily on the Supreme Court's 2005 Brand X ruling, which states the FCC has some leeway to shift policy course at its discretion if it has the data to back it up. Also unsurprisingly, the brief goes well out of its way to pretend that ignoring the experts, ignoring the public, and demolishing consumer protections purely at Comcast, Verizon and AT&T's behest is reasonable, adult policy making. And again, the false claim that net neutrality harmed "innovation, investment and broadband deployment" takes center stage:

"While the Commission’s legal analysis alone suffices to support its return to an information service classification and repeal of the 2015 rules, the Commission also offered robust public policy support for its actions. It explained in detail how Title II classification and regulation hampered broadband innovation, investment, and deployment. The Commission accordingly adopted a light-touch approach that relies on transparency, market forces, and enforcement of existing antitrust and consumer protection laws to protect against harmful conduct. This approach, the Commission reasoned, would foster innovation and investment in keeping with the dynamic and evolving nature of the Internet."

Of course the press has noted time and time and time again how these claims of a net neutrality-induced investment apocalypse are absolutely false. Ajit Pai has similarly gone before Congress repeatedly and falsely made the claim anyway, with absolutely zero repercussions thus far. The FCC's claims that its rules embrace transparency are equally hollow, given the agency's replacement transparency provisions are entirely voluntary. And the idea that "market forces" can fix the broken and uncompetitive broadband industry should be laughable to anybody that's experienced Comcast customer service.

Whether the FCC and broadband industry can convince a judge that bogus claims of hampered investment was the honest catalyst of their handout to telecom monopolies sits at the heart of this entire looming legal battle. The FCC and broadband industry will come prepared for battle with an ocean of ISP-funded economist data breathlessly insisting that the broadband industry was devastated by some arguably modest (by international standards) consumer protections. Net neutrality activists, in contrast, will try to argue the FCC was being "arbitrary and capricious" in its aggressive repeal of the rules at industry behest.

One of the major reasons the telecom industry wanted Brett Kavanaugh on the Supreme Court is because this entire battle could rest on his shoulders. Kavanaugh supported the idiotic ISP argument that net neutrality rules somehow violate ISP First Amendment rights (we've dismantled this previously, noting your ISP is not making "editorial" decisions as a network operator). Given ISPs are trying to argue that state and federal oversight is a free speech issue, Kavanaugh's appointment could prove fatal in that regard if this fight makes it to the highest court in the land.

Meanwhile, there should also be some interesting sideshows during this looming legal battle, including discussions of why the FCC made up a DDOS attack, and ignored comment fraud and identity theft during the public comment process, both part of a pretty obvious effort on the FCC's part to downplay the massive, bipartisan public opposition to what the FCC was doing. This is a story about corruption, misinformation, and ignoring the public welfare to the benefit of widely despised telecom monopolies. The FCC, in contrast, desperately wants the courts to believe this was all just adult policy making as usual.



Permalink | Comments | Email This Story