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06 May 17:18

Microsoft Solitaire inducted into World Video Game Hall of Fame

by James Vincent
<em>Microsoft Solitaire</em> has likely been installed on more than a million devices.

When selecting new entires for the World Video Game Hall of Fame, judges consider a number of criteria. Is the game widely known and remembered? Has its popularity endured over the years? And did it influence not only other video games, but society in general?

Microsoft Solitaire, bundled with the Windows operating system since 1990, might seem like a modest example of video gaming culture, but it easily meets the above benchmarks. And so, as of this month, it’s now an official member of the World Video Game Hall of Fame, joining classic titles like Doom, Tetris, World of Warcraft, and Halo: Combat Evolved.

The World Video Game Hall of Fame is a relatively new institution, created in 2015 and overseen by educational institute The...

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06 May 17:13

‘They Would Go Absolutely Nuts’: How a Mark Cuban-Backed Facial Recognition Firm Tried to Work With Cops

by Joseph Cox

Facial recognition technology is becoming more common across the United States, for both law enforcement and private companies. Now, emails obtained through a public records request provide insight into how facial recognition companies attempt to strike deals with local law enforcement as well as gain access to sensitive data on local residents.

The emails show how a firm backed by Shark Tank judge, Dallas Mavericks owner, and billionaire entrepreneur Mark Cuban pushed a local police department to try and gain access to state driver's license photos to train its product. The emails also show the company asked the police department to vouch for it on a government grant application in exchange for receiving the technology for free.

“Chief, you seemed pretty keen on the use of facial recognition in stadiums. If you know of any place to start, please let me know,” a 2016 email from Jacob Sniff, a co-founder of facial recognition startup Suspect Technologies, addressed to Michael Botieri, chief of the Plymouth Police Department in Massachusetts, reads. Cuban, who invested in the company that same year, also co-led and closed an $810,000 round of investment into the firm last December. Cuban has used the company’s technology in the Mavericks’ locker room.

In the emails, Sniff repeatedly asked Botieri to deploy the technology in his district to help improve the product. Sniff mentioned plans for the technology to search through results for people of a particular gender or ethnicity, and deploy “emotion recognition.”

“I’m not involved in their day to day operations but my guess is that they were looking to acquire data sets to train models,” Cuban told Motherboard in an email, referring to the attempt to gain drivers’ photos from the state Registry of Motor Vehicles.

Kade Crockford, director of the Technology for Liberty Program at the ACLU of Massachusetts, who provided the emails to Motherboard, said, “They reveal that self interested technology vendors are working behind the scenes to push unreliable, invasive surveillance tools on unsuspecting communities, entirely in the dark.”

Botieri did not respond to multiple requests for comment.

Do you know anything else about facial recognition technology, or who is buying it? You can contact Joseph Cox securely on Signal on +44 20 8133 5190, Wickr on josephcox, OTR chat on jfcox@jabber.ccc.de, or email joseph.cox@vice.com.

As for Suspect Technologies’ pitch, one January 2018 email describes a facial recognition system with various features that the company could implement at a future date. It would be set up on cameras in police lobbies and across town with “Real Time Person Detection,” which would “show where all people are (to be used in active shooter situation, or the events you monitor, abduction cases, etc.)” Another set of features would be focused on historical data, which could “show where all people have been in past X minutes,” and “Image Attribute Software (search people by age, gender, ethnicity, etc.)”

Sniff's emails show that he knew facial recognition technology is a tumultuous subject.

“So you would aim to do this on all or most of the buildings you showed me in person? We would be fine on the privacy concerns for this?” Sniff wrote in a November 2017 email to the police department. “I do realize the technology could be perceived as controversial, though the stark reality is that it could save lives.”

“Ed, you mentioned that if we did the lobby idea in Boston, that they would go absolutely nuts and it would be a privacy disaster. Our discussion last week was that police departments are supposed to be welcoming and this would ultimately deter people from showing up,” Sniff wrote in an April 2018 email chain including Ed Davis, former Boston Police Commissioner and who now runs a security consulting firm.

Davis added, “I also know that if I tried to implement this system in Boston I would be run out of town by the liberal activists and privacy zealots, to say nothing of the Boston Globe and their advocacy for undocumented immigrants.”

1557151651386-Screenshot-2019-05-06-at-142008
A section of one of the emails shared with Motherboard. Image: Screenshot

Davis told Motherboard in an email “Technology is moving faster than societies [sic] capacity to debate important privacy implications. I hope my unrefined comments drove home the importance of these concerns to the brilliant technology entrepreneur who asked for my input. We are all trying to navigate this important space.”

Sniff asked Chief Botieri to sign a letter helping Suspect Technologies receive a grant from the National Institute of Standards and Technology (NIST), according to a January 2017 email. Sniff offered to give the police department the facial recognition technology for free in exchange for signing the letter.

“Of course, we'd offer the technology to you guys eventually for free when it's ready :),” Sniff wrote. The next month Botieri sent the signed version, another email shows.

In a December 2017 email, one of several where Sniff sent Botieri news articles related to facial recognition, Sniff highlighted how police in China are using similar technology in police stations to speed up administration functions. In another later email, Sniff sent Botieri a link to a news report about the Parkland, Florida mass shooting, and asked “Don’t you see how facial alerts could be pretty valuable at main entrances?”

1557151817627-Screenshot-2019-05-06-at-141914
A section of one of the emails shared with Motherboard. Image: Screenshot

In the emails, Sniff asked about gaining access to the RMV database, as well as others, and indicated that Botieri said it might be possible.

“Could we reasonably gain access to MA RMB [RMV] databases or other similar databases in MA?” Sniff asked. “I know we discussed this at meeting [sic] and the consensus was yes. I guess I’m wondering how long would this take?”

“It's obviously going to have to be a combination of really good tech (which we should be there soon) and also a decent database that we can go off from,” he added.

“You guys will get us access to state RMV photos,” another later email reads, under the heading “Next Steps.”

Sniff told Motherboard in a phone call that Suspect Technologies tried to get access to the RMV database because “One thing our company wants to do is make unbiased recognition, so if we can have a larger training set to train and test on, it allows us to build better, unbiased recognition technologies.”

In an email to Motherboard last week, Judith Riley from the Massachusetts Department of Transportation Communications Office, wrote, “The RMV does not provide access to its image files or facial recognition technology to any commercial third parties.” The RMV does have its own facial recognition program which alerts police when people try to obtain multiple driver’s licenses.

1557151871898-Screenshot-2019-05-06-at-141951
A section of one of the emails shared with Motherboard. Image: Screenshot

Sniff told Motherboard his company has one official client and a number of beta testers for the facial recognition product. He said Suspect Technologies also has around 200 law enforcement clients for its separate video redaction system, which he said is designed to protect privacy of, say, bystanders in video. Sniff said "we're still trying there, to be clear,” referring to implementing technology with the Plymouth Police.

Crockford from the ACLU of Massachusetts told Motherboard “It’s disturbing that Suspect Technologies would suggest police in Massachusetts use face surveillance software in public buildings, including schools and even float the idea of using the software to track people by their race and gender.”

Sniff told Motherboard he didn’t specifically remember mentioning ethnicity scanning as a feature, but did say investigators “may be looking for a dark skinned person, or a white skinned person, or an Asian skinned person. It’s the first [...] classifier of data.”

“You guys will get us access to state RMV photos."

Multiple studies from MIT Media Lab found that facial recognition systems from IBM, Microsoft, Amazon and Chinese firm Megvii, had a harder time correctly identifying the gender of darker skinned and female faces. Microsoft and IBM said in previous statements that they improved their own datasets to address this issue.

Cuban told Motherboard in an email “there is quite a bit of research related to determining bias in models and again, the only way to determine bias is to do robust bias testing and review for it.”

The Suspect Technologies and Plymouth Police deal didn’t work out. In a June 2018 email, Botieri wrote that he doesn’t have the money budgeted for the proposal.

“Say hello to Cuban for me,” Botieri wrote in a January 2018 email.

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06 May 17:13

Who’s Going to Tell the Royal Baby That Our Planet Is Unequivocally Dying?

by Derek Mead

Today a new royal baby was born. Congrats to Prince Harry and Meghan Markle, Duchess of Sussex, for the incredible gift of bringing new life into the world.

More importantly, in a truly poetic representation of the duality of our media ecosystem, the baby was born mere hours after the UN released findings from a landmark report on the state of the Earth's environment. The result? As many as one million plant and animal species are at risk of going extinct—of disappearing forever, leaving a planet that is dramatically less healthy, less productive, and prone to collapse.

Because that might sound abstract, it's worth reminding that this planet is indeed our home, the only place we know of that can sustain our lives. And it is dying. We didn't need yet another report to tell us that, not after decades of decline. The new UN report is about as comprehensive as a report can get, however, and it stands as a stark reminder that we humans are still intrinsically reliant on the environment for our wellbeing.

When we're talking about extinction, we're not just talking about losing some cute monkeys bopping about in some forest somewhere, although they are important too. We're talking about everything we rely on to survive—our air, our water, our food, our medicines, the basic underpinnings of life itself—being eroded away at such a rapid clip that without fundamentally reshaping the way we interact with our world, we face a genuine death spiral.

That might sound hyperbolic, but it's not. It also might sound hyperbolic to say this is the most important story, not just of today, not of this week or year or decade, but of our lives, but it's really not. (Bet against it if you want, but try collecting when we're all dead.) How short our lives are, anyway; it was just three years ago that the world signed the Paris Agreement at a big old to-do at the United Nations, signaling that maybe, just maybe, we might start making progress to bring back balance to our world. And then US President Donald Trump rescinded the US's signature, neutering the agreement—the UN should really implement a "no take-backsies" rule when all our lives are at stake—and since then we've hit carbon dioxide record after record. And now we are reminded, again, that the very underpinnings of life on Earth have been dramatically weakened.

In the 15 minutes or so this blog took to write, news outlets have probably already sent out push alerts replacing the royal baby with some new, vastly important storyline to think about (until the next one). But, royal baby aside, the most important news of the day, the decade, our lives, is this: We have pushed the planet far past its limits, and we ignore that at our existential peril.

06 May 16:43

Microsoft wants you to work less

by Frederic Lardinois

Microsoft today announced updates to its MyAnalytics platform and a new Outlook feature that are meant to help you work less, find more time to focus on the work that actually matters and, by extension, get more downtime.

Until now, for example, MyAnalytics, Microsoft’s tool for helping employees track their productivity, would provide you with a measure of how much time you spent working after hours. That’s not necessarily a healthy number to track. Going forward, MyAnalytics will track the number of days you managed to unplug after work and didn’t check your email or work on a document at 8pm (something Microsoft’s own PR department could learn from given that it has a tendency to provide essential press materials for next-day embargoes at 6:30pm). The idea here, obviously, is to get employees to focus on this number instead of how much they work when they are off the clock.

“Our customers often tell us they spend all day in meetings with little time to focus on pressing tasks and projects,” Microsoft communications chief Frank X. Shaw also noted in a press briefing ahead of today’s announcement.

To combat this, the company today launched a few new features that will let you set up regular “focus time.” The first of this is a tool that lets you set up focus time each week, as well as a feature in Microsoft teams that will alert your fellow employees when you are trying to get things done.

Because your colleagues often don’t care about your flow, though, and are prone to scheduling yet another unnecessary meeting during those times, Microsoft is also launching a new AI-powered Outlook plugin that will help you rebook your focus time and find times for focusing on specific to-do items.

In the future, the company also plans to introduce well-being, networking and collaboration plans.

Focus plans will become available in preview in the next few months for Microsoft 365 and Office 365 users, with E5 customers getting them first.

06 May 05:56

The smartphone market is in decline, and nothing is coming to save it (AAPL, GOOG, GOOGL)

by Matt Weinberger

iPhone XR

  • The smartphone market is showing signs of stagnation, with Apple, Samsung, and Google all reporting this week that it's harder to sell a premium smartphone than it used to be. 
  • This is for several related reasons: higher costs for incremental improvements, people keeping their current phones or buying cheaper models.
  • Apple is fighting this smartphone slowdown by focusing on services like Apple Pay or the Apple TV Plus streaming service, where it can make more money per users.
  • Samsung is betting on new developments like 5G internet and foldable screens.
  • Both bets are risky in their own ways, and neither seems likely to completely make up for the slow decline of the overall smartphone market. 
  • The next big gadget is coming: augmented reality goggles. But it's not ready for prime time, and may not be for some while. 
  • Visit BusinessInsider.com for more stories.

Apple's latest quarter was sort of a bad news/good news situation.

The bad news is that sales of the iPhone were down some 17% from the same period of 2018. The good news is that Wall Street seems to believe that there's nowhere for the iPhone to go but up, sending Apple's stock soaring.

There is, however, worse news — not just for Apple, but for the entire smartphone industry.

Analyst firm IDC reports that smartphone shipments for the first quarter of this year were down 6.6% from the same period of 2018, the same week that Google CEO Sundar Pichai said that it's harder than it used to be to sell pricey, high-end phones. Samsung, too, reported earnings this week, and said that it expects competition in the "mature" smartphone industry to put more pressure on its business in the second half of the year.

It is hard to see how, or if, the smartphone market returns to growth from here. 

Holding fast

As long ago as 2017, we got indications that people were hanging onto their smartphones longer. In 2018, major hedge fund Maverick Capital said that the "glory days" of the smartphone revolution were behind us, as the increasingly scant differences between older and newer devices make it harder to justify each successive upgrade.

New customers are going to be hard to find, too — at least domestically, as nearly 80% of Americans have smartphones these days.

Different companies are taking different tactics to hedge against this slowdown.

Apple has, for instance, doubled down on its services business — Apple Music, iCloud, and Apple Pay — to help the company generate more revenue per iPhone user, which could offset slowing device sales. Expect that strategy to escalate in the future, as the Apple TV Plus streaming service and the Apple Card credit card roll out to consumers.

This approach is showing some positive early signs, with Apple reporting this week that its services revenue in the latest quarter was up 16% from the same period a year ago.

Others, like Samsung, Huawei, and Motorola, are forging ahead in the smartphone market, with bets that new technologies like high-speed 5G wireless internet and foldable screens will entice people to upgrade. Samsung alone is expected to ship this year a 5G-compatible version of the Samsung Galaxy S10, as well as the delayed Galaxy Fold foldable smartphone. 

Samsung galaxy Fold

Realistically, it's going to be a long time before 5G truly blankets the world, and the fiasco around the Samsung Galaxy Fold — where some reviewers found that the device broke after only a couple of days of use — shows that it may be a while before foldable smartphones are truly ready for prime time, if they ever are.

Read more: The Samsung Galaxy Fold fiasco is the best example yet of why Apple always waits to get into new markets

And no one can ignore that flagship smartphones are getting pricier: The Samsung Galaxy S10 starts at $900; the latest-model iPhone Xs starts at $999. Prices will, at least at first, be going up from there. The Samsung's 5G-equipped Galaxy S10 will retail for $1,300, and the Galaxy Fold will top that with a starting price of $1,980. 

Eventually, prices are likely to level out, as they always do in the years following the introduction of new technology. Still, this is going to be a tough sell in the short term — folding screen or no, and 5G wireless internet or no, these devices really just run the same apps and websites as less expensive phones, with little meaningful functional difference. Besides, companies like OnePlus are making perfectly good phones, at medium-range prices.

So while the smartphone market is not all doom-and-gloom, the glory days of the early smartphone boom are not likely coming back for anyone.

So what comes next? 

The good news is that we can already see what comes after the smartphone. Just about every tech company in Silicon Valley and beyond is at least experimenting with augmented reality (AR), the technology for projecting digital imagery over the real world. 

Companies including Apple, Facebook, Microsoft, Samsung, Google-backed startup Magic Leap, and even "Fortnite" developer Epic Games all consider AR to be the next great computing interface. Microsoft and Magic Leap already have AR goggles on the market, with Apple said to be working on "smart glasses" that could be unveiled as soon as this year.

It's pretty clear that all of these companies are looking to AR as the next big gold rush in tech, following the slow stagnation of the smartphone industry.

They may be right — it's hard to imagine it not happening, given the sheer scale of the investment that every company is making in the market.

The problem, though, is that augmented reality is nowhere near the point where it can replace the smartphone in any regard. Strictly in terms of functionality, these headsets are too expensive (Microsoft's HoloLens 2 is $3,500), too limited (Magic Leap One and HoloLens 2 both have small fields of view), and, frankly, you look like a dork wearing one, as I can personally attest: 

hololens 2

So while there will be a big new thing coming, as there always is, it's clear it won't be here fast enough to bail out the smartphone market.

Join the conversation about this story »

NOW WATCH: I tried $600 smart glasses and learned why they haven't replaced smartphones yet

06 May 05:47

The FAA says the commercial drone market could triple in size by 2023

by Andrew Liptak

The Federal Aviation Administration has released its forecast for the next two decades (via NextGov), which anticipates what’s to come for the aviation world between now and 2039. Particularly noteworthy is that the market for commercial drones is growing faster than anticipated, and could triple between now and 2023, while the market for non-commercial drones appears to be slowing.

The report covers a broad view of the aviation field, including the domestic US and international airline markets, cargo air traffic, space traffic, and drones. It says that unmanned aircraft systems “have been experiencing healthy growth in the United States and around the world” in the last five years, and notes that that growth has caused some problems,...

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06 May 05:46

Amazon can't hide behind Walmart's enormous size forever (AMZN, WMT)

by Dennis Green

Amazon

  • Amazon has claimed several times that it is only responsible for 4% of US retail sales, making it not quite as large as some may think.
  • While 4% sounds like a small number, it actually makes Amazon the second-largest retailer in the US in terms of sales, behind Walmart.
  • It's Amazon's rapid growth that scares competitors, not where it currently sits in the rankings.
  • It's disingenuous of the company to claim otherwise.

Amazon is trying to change the way it is perceived. Unfortunately, it's working against reality in doing so.

"Because of brand recognition — and we're in a variety of things — we're perceived to be much bigger than we are," Jay Carney, Amazon's senior vice president of global corporate affairs, told the Washington Post in a recent wide-ranging interview.

He continued: "We are, charitably, 4% of retail in United States ... We're a big global business, [but] we're not even 1% of global retail ... We are in fierce competition with not just a handful of retailers but thousands, at least 1,000 in United States that we pay close attention to."

Claiming to be 4% of US retail makes Amazon sound tiny, and it's a claim that the company has made before.

"Also, Walmart is much larger; Amazon is less than 4% of US retail," the company wrote on its Twitter account while defending itself against accusations from Sen. Elizabeth Warren.

The attitude seems to be: There are bigger companies, so go bother them instead of us.

Amazon does get a lot of attention due to myriad factors: a hugely expensive stock, a market cap that has hit records, an attitude toward category expansion that leaves no stone unturned, the second-largest workforce in the US, and a relentless release of highly complex consumer and enterprise technology.

And sure, the media and others who are capable of criticizing Amazon are part of the social class that comprises Amazon's core customer — wealthy, city-dwelling older millennials — and are more likely to think about the company and be a customer.

But to think 4% of US retail is insignificant ignores a major trend in shopping, and it relies on the consumer's ignorance of how retail works to have impact.

An Amazon spokesperson told Business Insider that "Amazon's retail business competes in the worldwide market for retail sales."

"Our competitors include all the other online and brick and mortar stores that people shop at every day," the spokesperson continued. "The retail market is fiercely competitive and we have retail competitors that are larger than us in every country where we operate. Only about 10% of U.S. retail sales occur online. The vast majority of U.S. retail sales – 90% – still occur in physical stores."

Taking almost half of all online sales

Amazon delivery

Online sales were about $513.6 billion for all retailers last year, while the rest of retail sales, excluding cars and gasoline, was roughly $3.5 trillion,according to estimates released by the US Department of Commerce. Taking this into account, it is clear that brick-and-mortar still represents the lion's share of retail in the US.

But if you take a look at the growth figures, it's obvious this ratio is on thin ice. Online sales grew about 14.2% in 2018, while the rest of retail grew only about 4%. On a long enough timeline, it's not hard to see online sales reaching parity with other sales or even overtaking them. Online shopping's share of all retail sales has grown from 8.9% in 2017 to 9.7% in 2018.

Amazon's core competency is online shopping, and growth for that is way outpacing the rest of retail. Nearly 50% of the nation's online sales will be claimed by Amazon this year, according to an estimate by EMarketer.

In fact, e-commerce was responsible for 51.9% of all retail growth for the year, according to analysis by Internet Retailer. And if Amazon took about half of all retail sales, it's not hard to imagine which portion of retail growth is simply Amazon's growth. Amazon's strength is perfectly in line with where retail dollars are flowing like a river.

Yes, Walmart is still a larger retailer in America, and it still matters more to most of the country than Amazon does. But Amazon's rapid growth has meant that the gap has narrowed. 

Walmart's sales in the US were $388 billion for fiscal 2018, including sales from Sam's Club, according to data provided to Business Insider by Kantar. That sounds like a lot, but it represents only 3% annualized growth from 2012 through 2018.

Amazon's sales for 2018 were $122 billion, a far smaller number. But from 2007 through 2012, its sales grew 32%, and from 2012 through 2018 that rate was only slightly smaller, at 26%.

That makes Amazon the second largest retailer in the US in terms of sales, as of last year. In 2017, it was third behind Kroger, and in 2016 it was barely in the top 10, at seventh place.

Read more: I ordered the same items from Amazon and Walmart to see which one does e-commerce better — and they both had major flaws

US retail dollars are spread across so many different companies and retailers that even though 4% of the pie sounds like nothing, it adds up to being one of the top players in the US. In Amazon's case, there's only one retailer larger.

Amazon's rocket-ship-like growth rate is slowing while Walmart is seeing 30-40% growth for its own e-commerce business each quarter. 

But Amazon's rapid growth in US retail is one of the very reasons why Walmart has put so many resources into beefing up its retail offerings from top to bottom. 

But Walmart still only sits at a 4.6% share of US e-commerce as Amazon gets closer and closer to 50%, according to EMarketer.

Either way, it's time for Amazon to realize it's not just a small player in US retail. It's on its way to being massive.

It's disingenuous for Amazon to try to dismiss the attention it generates. It's not where Amazon is now that scares the pants off its competitors — it's where it's going.

SEE ALSO: Jeff Bezos has said that Amazon has had failures worth billions of dollars — here are some of the biggest ones

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NOW WATCH: Millennials make up 35% of US pet owners and are spending more on pet food than any other generation

06 May 05:44

Verizon, T-Mobile, Sprint, and AT&T Hit With Class Action Lawsuit Over Selling Customers’ Location Data

by Joseph Cox

On Thursday, lawyers filed lawsuits against four of the country’s major telecommunications companies for their role in various location data scandals uncovered by Motherboard, Senator Ron Wyden, and The New York Times. Bloomberg Law was first to report the lawsuits.

The news provides the first instance of individual telco customers pushing to be awarded damages after Motherboard revealed in January that AT&T, T-Mobile, and Sprint had all sold access to the real-time location of their customers’ phones to a network of middlemen companies, before ending up in the hands of bounty hunters. Motherboard previously paid a source $300 to successfully geolocate a T-Mobile phone through this supply chain of data.

“Through its negligent and deliberate acts, including inexplicable failures to follow its own Privacy Policy, T-Mobile permitted access to Plaintiffs and Class Members’ CPI and CPNI,” the complaint against T-Mobile reads, referring to “confidential proprietary information” and “customer proprietary network information,” the latter of which includes location data.

The complaints against T-Mobile, AT&T, and Sprint are largely identical, and all also mention how each carrier ultimately provided data to a company called Securus, which allowed low level law enforcement to locate phones without a warrant, as The New York Times first reported in 2018. The complaint against Verizon focuses just on the Securus case. However, Motherboard previously reported how Verizon sold data that ended up in the hands of another company, called Captira, which then sold it to the bail bondsman industry.

Do you know anything else about location data selling? You can contact Joseph Cox securely on Signal on +44 20 8133 5190, Wickr on josephcox, OTR chat on jfcox@jabber.ccc.de, or email joseph.cox@vice.com.

The class in each lawsuit covers an approximation of the telcos’ individual customers between April 30, 2015 and February 15, 2019: 100 million for Verizon, 100 million for AT&T, 50 million for T-Mobile, and 50 million for Sprint. Each lawsuit is filed in the name of at least one customer for each telco, and they are seeking unspecified damages to be determined at trial, the complaints read.

The thrust of the complaints center around whether each telco violated section 222 of the Federal Communications Act (FCA), which says that the companies are obligated to protect the CPI and CPNI of its customers, and whether the Plaintiff’s and Class Members’ CPNI was accessible to unauthorized third parties during the relevant period.

The suits were filed by Z LAW, a “consumer protection law firm,” according to its website.

1556995328153-Screenshot-2019-05-04-at-204148
A section of the complaint against T-Mobile. Image: Screenshot.

“We are reviewing the legal filing and have no further comment at this time,” a Sprint spokesperson told Motherboard in an email.

“We can’t comment on pending litigation,” a T-Mobile spokesperson wrote in an email.

Verizon and AT&T did not immediately respond to a request for comment.

When Motherboard reported in January that AT&T, T-Mobile, and Sprint had sold their customer data to companies that ultimately provided it to bounty hunters and other people unauthorized to handle it, each telco said they were stopping the sale of phone location data to third-parties altogether. AT&T and T-Mobile previously told Motherboard they have already done so, and Sprint said it plans to by the end of May. Verizon made its own commitment after the 2018 Securus scandal.

After Motherboard’s January investigation, 15 Senators called for the Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) to properly investigate the sale of phone location data to bounty hunters. The House Committee on Energy and Commerce asked FCC Chairman Ajit Pai to hold an emergency briefing on the issue; Pai refused.

Motherboard also previously reported that 250 bounty hunters had access to AT&T, T-Mobile, and Sprint phone location data from another company that catered specifically to the bail bond industry. Some of that data included highly precise assisted GPS data, which is usually reserved for 911 responders.

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06 May 02:52

Don’t like today’s smartwatches? Just build your own

by Chaim Gartenberg

Smartwatches are tough. Not only does the technology have to be functional on the inside, but it needs to work as a fashion statement, too, since it’s something that you wear all the time. You could go and compare products, or you could do what product designer Samson March did, and just build your own entirely from scratch, via Engadget.

And better yet, March has provided an incredibly detailed look at his process and all his files for the build, meaning that with a little (okay, fine, a lot of) work, you can build your own smartwatch, too.

To be clear, though — this isn’t something for the faint of heart. Even with March’s instructions, you’ll still have to 3D print the case (March’s is made out of a 3D-printable wood / plastic...

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03 May 20:14

Facebook is shutting down Bonfire, its Houseparty clone for group video chat

by Casey Newton

Facebook is shutting down a clone of the group video chat app Houseparty, The Verge has learned. Bonfire, which Facebook began testing in the summer of 2017, will stop working sometime this month. The app began testing in Denmark in the fall of 2017, but it never came to the United States.

“In May we’ll be ending support for the Bonfire tests,” Facebook said in a statement. “We’ll incorporate elements of what we learned into other current and future products.”

Facebook’s effort to clone Houseparty suggested the company had grown at least somewhat nervous about the app’s early success with younger users. Houseparty began life as a synchronous group video chat in which participants would open it up to see who else was already online,...

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03 May 15:42

Facebook is working on a secret plan — code-named 'Project Libra' — to build a cryptocurrency network

by Theron Mohamed

Mark Zuckerberg

  • Facebook is working on a secret initiative code-named "Project Libra" to build a cryptocurrency-based payments system, the Wall Street Journal reported on Friday.
  • The social network plans to launch a digital coin that its users can transfer to each other and spend on Facebook and elsewhere,  and has spoken to "dozens of financial firms and online merchants" as it seeks investment and launch partners, the report states.
  • Facebook is also working on a virtual checkout to allow its users to shop on other websites, and could reward fractions of coins to users who watch adverts, engage with content, or make purchases.
  • Watch Facebook trade live.

Facebook has been working on a secret initiative code-named "Project Libra" to build a cryptocurrency-based payments system for more than a year, the Wall Street Journal reported on Friday.

The social media giant plans to introduce a digital coin that its more than 1.5 billion users can transfer to each other and spend on Facebook and other websites, the newspaper reported. It has spoken to "dozens of financial firms and online merchants" as it seeks to raise about $1 billion in investment and enlist partners to help launch the system, according to the report, which cited people familiar with the matter.

Facebook didn't immediately respond to a request for comment from Business Insider.

The social network has courted Visa, MasterCard, and payment-processor First Data, according to the Journal. It has also approached e-commerce companies and apps about accepting its coin and investing in the project, luring them with the prospect of zero card-processing fees.

Facebook plans to back its coin with dollar reserves to stabilize its value and make it less volatile than bitcoin and other cryptocurrencies, according to the report. Introducing a "stablecoin" may also be a response to mounting concerns about the privacy and safety of its users, as cryptocurrencies claim to offer anonymity and security.

However, there are risks as cryptocurrency deposits have been misused, misplaced, or stolen on several occasions. 

The company is also working on a virtual checkout that consumers could use to make purchases on other websites, similarly to how people can use their Facebook credentials to log in to other sites, according to the Journal. It's also considering paying users fractions of a coin to watch adverts, engage with other content, or shop on its platform, the report adds.

Bloomberg and the New York Times previously reported that Facebook was developing a digital coin to allow WhatsApp users to transfer money.

SEE ALSO: Facebook is building its own cryptocurrency for real-time cross-border transfers

Join the conversation about this story »

NOW WATCH: Astronomers just captured the first image of a black hole. Here are the horrifying things that would happen if you fell into one.

03 May 15:41

Robocalls are getting worse. How do we stop them?

by Makena Kelly

Hint: it’s a little bit of everything

Continue reading…

03 May 03:07

Highfive Now the Communications Partner of AUDL

by mburbick
By Chris Heinemann
In the "play hard, work easy" world of the American Ultimate Disc League, its teams across North America can get their best work done with Highfive.
03 May 02:54

NASA's Apollo 11 astronauts landed on the moon 50 years ago. Here's every historic Apollo mission explained.

by Peter Kotecki and Dana Varinsky

apollo 11 astronaut planting flag moon nasa 371257main_Flag_full

Fifty years ago this month, humans stepped onto the moon for the first time in history.

On July 16, 1969, the crew of NASA's Apollo 11 mission — astronauts Neil Armstrong, Buzz Aldrin, and Michael Collins — launched on a daring adventure. Four days later, on July 20, Armstrong and Aldrin landed a small spaceship on the lunar surface, crawled outside, and planted their boots into the ground along with an American flag and some scientific instruments.

Apollo 11 often hogs the history books, but many Apollo missions before it made the astronauts' conquest possible, and the missions that followed added to the program's long list of accomplishments. In total, NASA wound up putting 12 astronauts on the moon's surface. In the roughly five decades since then, however, no US spacecraft has returned with people.

That may soon change, though.

Read more: An astronaut explains why the Apollo 11 moon landing was not the NASA program's greatest moment

In March, Vice President Mike Pence vowed that the US would put astronauts back on the moon by 2024. The first year of the program may cost $1.6 billion, and the goal is to eventually build a permanent lunar base, mine ice from craters, and split that water into fuel for more ambitious space exploration, like crewed visits to Mars.

In November 2018, NASA also announced that it was offering up to $2.6 billion in contracts to nine American companies that could land robotic probes on the moon by 2022. NASA does not want to buy the lunar landers or take responsibility for launching, landing, or controlling them. Instead, the space agency wants the private sector to deal with those challenges and bid on the opportunity to take NASA's experiments to the moon.

NASA has since selected demonstration payloads that could go to the moon as part of that program — perhaps even by the end of this year.

Until new moon missions take off, here's a look back at all of NASA's Apollo missions, which flew between 1968 and 1972 and succeeded in putting the first humans on the moon.

SEE ALSO: Astronauts explain why nobody has visited the moon in more than 45 years — and the reasons are depressing

The Apollo 1 mission was designed to launch a spacecraft into low-Earth orbit. But it ended in tragedy when a fire killed three astronauts in their spaceship during a routine pre-launch test.

Thick smoke filled the crew module of the Apollo 1 capsule on January 27, 1967. Three NASA astronauts — Virgil "Gus" Grissom, Roger Chaffee, and Edward White — were inside performing a routine test and were unable to open the hatch in time to escape the fire. 

Emergency rescue teams rushed to the launchpad (located where the Cape Canaveral Air Force Station is today), but they were too late. 

An investigation revealed several issues with the capsule's design, including an electrical wiring problem and flammable materials inside the crew cabin.

On the 50th anniversary of Apollo 1's fatal fire, NASA displayed the hatch at the Kennedy Space Center Visitor Complex. 



The deadly fire led NASA to postpone other planned crewed launches. No missions were labeled Apollo 2 or 3.

In the spring of 1967, NASA announced it would keep the designation of Apollo 1 for the mission that never occurred.

The rocket meant for Apollo 1 was later reassembled and used to launch Apollo 5. 



The Apollo 4, 5, and 6 missions launched no astronauts but were critical in paving the way for crewed missions. They occurred between November 1967 and April 1968.

Apollo 4, which launched on November 9, 1967, was the first uncrewed test flight of NASA's Saturn V rocket, which was developed to bring astronauts to the moon. 

The mission was the first-ever launch from the Kennedy Space Center. It was a success for NASA, as it proved that Saturn V worked. At the time, the 363-foot-tall vehicle was the largest spacecraft to ever attempt flight. 

Apollo 5 launched a few months later, on January 22, 1968. The mission successfully tested the ability of the Apollo Lunar Module — the spacecraft designed to land on the moon's surface — to perform descent and ascent maneuvers.

The Apollo 6 launch followed on April 4, 1968. The mission aimed to show that the Saturn V rocket was capable of trans-lunar injection, which puts a spacecraft on its path to the moon. But the system quickly ran into problems: Two of the five engines shut down unexpectedly, and the spacecraft could not propel itself into orbit.

Despite the issues with Apollo 6, NASA pushed ahead with plans for its first crewed launch.



Apollo 7 launched on October 11, 1968, and it was the first crewed test of the spaceship that was built to orbit the moon. It was also the first live-TV broadcast of Americans in space.

The Apollo 7 crew, comprised of astronauts Walter Schirra, Donn Eisele, and Walter Cunningham, achieved the original goal of Apollo 1: launching a spacecraft with people inside into low-Earth orbit.

Schirra, Eisele, and Cunningham spent more than 10 days in space while orbiting Earth 163 times. At the time, that was more time in space than all of the previous Soviet missions combined, according to the Smithsonian National Air and Space Museum,

To lower the risk of a cabin fire during liftoff, NASA designed the command module's atmosphere to have 60% oxygen and 40% nitrogen. (A higher percentage of oxygen would have increased the risk.) The cabin atmosphere gradually adjusted to pure oxygen shortly after liftoff.



On Christmas Eve of 1968, Apollo 8 astronauts Jim Lovell, William Anders, and Frank Borman became the first people to orbit the moon.

The purpose of the Apollo 8 mission was to study and take pictures of the moon's surface. 

In addition to achieving a historic and important space-travel milestone, Apollo 8 also became known for the famous "Earthrise" photo that the astronauts captured. 

It was the first time humans saw what our planet looks like from space, a moment that one Apollo-era astronaut describes as humanity's "cosmic birth" as space travellers.

Earthrise has become one of the most reproduced space photos in history, appearing on posters, US postage stamps, and even Time magazine's cover in 1969.

 



The Apollo 9 mission stayed in low-Earth orbit and tested all the major components that would be essential for a lunar landing. It featured the first crewed test of the spacecraft designed to land on the moon.

Apollo 9 launched on March 3, 1969, carrying astronauts James McDivitt, David Scott, and Russell Schweickart.

After a successful 10-day mission, the astronauts splashed down into the Atlantic Ocean.



Apollo 10, the first of three crewed moon missions that took place in 1969, was described as a "dress rehearsal" for the first lunar landing.

Astronauts John Young, Thomas Stafford, and Eugene Cernan launched atop a Saturn V rocket on May 18, 1969. The men came closer to the lunar surface than any astronaut before them.

Young, Stafford, and Cernan also got farther from Earth than anybody before.

The Apollo 10 mission included a test of a lunar lander that was similar to the one later used for the first moon landing. The lander, named Snoopy, was designed to travel most of the way down to the surface (but not all the way) so the astronauts could test its performance and use it to survey the future landing site.

Stafford and Cernan successfully piloted Snoopy to about 50,000 feet above the moon's surface before returning to the main spaceship, where Young had remained. 



An estimated 530 million people around the world watched as Apollo 11 astronaut Neil Armstrong became the first person to step foot on the moon on July 20, 1969.

Armstrong famously called the historic achievement a "giant leap for mankind." Buzz Aldrin followed him onto the lunar surface, while their crew mate Michael Collins stayed on the main spacecraft in orbit around the moon.

After the three astronauts returned to Earth, they were quarantined for 21 days to make sure they did not bring home any lunar contagions. Armstrong turned 39 during the confinement.

Until the Apollo 11 mission, Russian cosmonauts had been ahead of the US at almost every turn in the Cold War space race. At the time, many Americans did not believe spending $24.5 billion on the Apollo missions was worth it, and some people protested NASA's eight-year effort to land on the moon. Newly publicized documents suggest today that a once-classified anomaly risked killing the Apollo 11 crew during their return to Earth.

Astronauts had other near-death experiences in the years leading up to the moon landing, too. In March 1966, Armstrong and co-pilot David Scott were almost lost in space during the Gemini 8 mission. This was the first attempt to dock one spacecraft with another while in orbit, an essential step in a moon landing. But soon after takeoff, a thruster malfunctioned, which sent Armstrong and Scott spinning out of control. Luckily, they found a way to regain control of the spacecraft by powering thrusters.



A few months after Armstrong and Aldrin walked on the moon, NASA sent another spacecraft to the lunar surface in the Apollo 12 mission.

The Apollo 12 mission was neither as historic as its predecessor nor as scary as the near-disaster of Apollo 13. But Apollo 12 was not without drama.

The mission, which launched on November 14, 1969, was almost aborted minutes of takeoff because lightning struck the spacecraft and scrambled the rocket's instruments. Many of the instruments were disabled completely after a second lightning strike.

At the time, NASA was unsure whether the mission could safely continue. But the mission wound up being successful — astronauts Charles Conrad and Alan Bean landed on the lunar surface while Richard Gordon circled the moon

 



The Apollo 13 mission blasted off from the Kennedy Space Center on April 11, 1970, but things went terribly wrong about 56 hours into the trip to the moon.

An oxygen tank exploded and damaged the cabin of the spaceship that housed astronauts Fred Haise, Jack Swigert, and Jim Lovell. The blast caused the spacecraft to lose its ability to generate water and power within three hours of this malfunction, and the astronauts' oxygen stores were lost, too.

The lunar module, which was supposed to land two of the men on the moon, became the astronauts' "lifeboat" as they abandoned the main spaceship. But that small spacecraft was only built for two people, so the lithium hydroxide canisters that absorbed carbon dioxide gas from the air were used up quickly.

The astronauts were at risk of dying from high levels of the gas but managed to retrofit the main ship's gas-absorbing canisters to fit into openings on the lunar module. They circled the moon but did not attempt the landing that had been planned. The crew landed safely in the South Pacific on April 17, 1970, and NASA called the mission a "successful failure."

Read more: The transcript from the Apollo 13 disaster will give you chills



NASA made another successful lunar landing the following year. Apollo 14 astronauts Alan Shepard, Edgar Mitchell, and Stuart Roosa launched from the Kennedy Space Center on January 31, 1971.

The spacecraft's destination was the same as the aborted Apollo 13 mission's: the moon's Fra Mauro highlands. 

Apollo 14 collected more lunar material and data than originally planned to make up for Apollo 13's failure to reach the moon's surface.



Astronauts used a wheeled Lunar Roving Vehicle for the first time during the Apollo 15 mission to study the moon's geology.

NASA astronauts David Scott, James Irwin, and Alfred Worden made up the Apollo 15 crew.

Using a vehicle helped Scott and Irwin to travel farther from the lunar lander than others before them. The samples that the Apollo 15 astronauts brought back included a rock estimated to be 4 billion years old. 

Apollo 15, along with the two missions that followed it, featured a television camera on the lunar rover, an updated lunar module that let crews stay on the moon for longer than before, and redesigned backpacks that let astronauts spend more time on the lunar surface. 



NASA used the Apollo 16 mission to explore the moon's highlands for the first time.

Astronauts John Young, Thomas Mattingly, and Charles Duke comprised the crew.

On April 20, 1972, 36-year-old Duke became the youngest human in history to walk on the lunar surface. Duke also made headlines for leaving a photo of him, his two sons, and his wife on the moon.

"I'd always planned to leave it on the moon," Duke previously told Business Insider. "So when I dropped it, it was just to show the kids that I really did leave it on the moon."

After more than 20 hours of experiments on the lunar surface, Young and Duke collected roughly 210 pounds of samples. But Duke said he had a brush with death while trying to pull off a "Moon Olympics" high jump on the lunar surface.

"I learned a lesson: Never do anything in space that you haven't practiced," Duke said.



Apollo 17 was the last mission to bring people to the moon.

Apollo 17 commander Eugene Cernan is still the last person to walk on the lunar surface. Compared to previous missions, this trip collected the most rock and soil samples from the moon.

During the Apollo 15 and 17 missions, astronauts also installed heat-flow experiments to gather data on the moon's temperature. Earlier this year, a study published in the Journal of Geophysical Research analyzed that data and concluded that NASA astronauts likely warmed up the moon's surface temperature by as much as 6 degrees Fahrenheit by walking around.

According to the study, walking on the moon and driving rovers around caused dark moon dust called regolith to be exposed. This likely prompted the moon's surface to heat up, the scientists said, because darker materials absorb more light.



Nearly half a century has passed since the Apollo 17 mission, but NASA is now working to get astronauts back to the moon's surface.

President Donald Trump has directed NASA to put astronauts on the moon again by 2024.

"We've been given an ambitious and exciting goal. History has proven when we're given a task by the president, along with the resources and the tools, we can deliver," NASA administrator Jim Bridenstine said in a release. "We are committed to making this happen."

NASA is planning to build a lunar landing system for astronauts in a public-private partnership with US companies. The agency has already partnered with SpaceX and Boeing to develop spaceships that can carry astronauts to and from the International Space Station. The first crewed launches of those ships could happen later this year.

Correction: A previous version of this story suggested that Apollo 13 turned around. The astronauts circled the moon but did not land.



02 May 23:17

Right to Repair Bill Killed After Big Tech Lobbying In Ontario

by Jordan Pearson

A right to repair bill that would have forced manufacturers selling electronic devices and other consumer products in Ontario to provide consumers and small businesses with the tools and knowledge to repair brand-name gadgets is officially dead. The failed vote follows lobbying against the legislation from major tech companies including Apple, according to the bill’s sponsor.

The bill, which was put forward by Liberal MPP Michael Coteau in February, aimed to force companies like Apple to provide small businesses and average consumers with official parts, diagnostic tools, and repair manuals upon request, and at a fair price. It would have been the first such law in North America—though 20 US states are considering similar legislation—and threatened to send consumer-friendly ripple effects throughout major electronic manufacturers’ global operations.

Home and affordable third-party repair of brand-name devices is often extremely difficult or even outright illegal thanks to company lobbying, tightly controlled access to repair tools and parts, and government intervention.

On Thursday, the bill had its second reading in Ontario parliament; essentially, a debate on whether the bill, in principle, is worthy of further debate, research, and discussion until it can be decided upon in its final form. While some MPPs urged their colleagues to vote yes on the bill simply to allow for further exploration of the issue, it faced staunch resistance from members of the ruling Progressive Conservative Party of Ontario.

Some PC members argued that the bill cut against the Ontario government’s new “open for business” slogan by compromising US companies’ intellectual property rights to the point that they would not sell their products in Ontario, a province that contains nearly half of Canada’s total population. MPP Kaleed Rasheed claimed that the bill would force companies to hand their “codes” and “security stuff” to average consumers, though it only called for repair manuals, diagnostic tools, and parts. When it came to a vote, the bill was killed on the floor.

In a phone call, Coteau told me he expected resistance. After proposing the bill, he was approached by Electronics Product Stewardship Canada (EPSC)—an industry group that represents Apple, Panasonic, and other major tech companies—as well as representatives from from Apple and Panasonic, he told me. “I had an Apple senior counsel fly in...to come and see me,” Coteau said.

The group’s collective position, Coteau said, was that the bill would compromise companies’ intellectual property rights and that home repair was a public safety issue, meaning “that it’s dangerous for people to open up electronic devices and fix it themselves, that it could harm them,” Coteau said. Samsung also got in touch, he told me.

Motherboard learned this week that a right to repair bill in California was pulled by its sponsor after an industry association representing Apple and other tech companies lobbied against the bill by arguing, among other things, that people trying to repair their phones could hurt themselves by puncturing the lithium-ion battery. Apple executive Lisa Jackson made a similar argument in 2017, saying at TechCrunch Disrupt that the company’s phones are too “complex” for non-authorized repair.

A May 1 letter from the Ontario Chamber of Commerce to Bill Walker, Ontario’s Minister of Government and Consumer Services, obtained by Motherboard reiterates this point almost exactly.

“Another concern is safety,” the letter stated. “Consumers need to be assured that their medical devices, appliances, laptops, and other electronic devices are being repaired correctly in order to minimize risks to their safety. Manufacturers are best suited to provide this assurance. For example, at present, products containing high-energy lithium ion batteries are only repaired by trained professionals who understand the hazards associated with breakage of these batteries.”

Read More: Apple Is Telling Lawmakers People Will Hurt Themselves if They Try to Fix iPhones

Apple did not respond to Motherboard’s request for comment on whether the company met with other legislators or groups ahead of the vote, or what the purpose and content of those conversations were. Spokespeople for EPSC were also not available for comment.

Right to repair advocates in the United States, meanwhile, point out that many people and small businesses regularly repair iPhones and other electronics without incident.

During the debate in provincial parliament, New Democratic Party MPP Tom Rakocevic wondered aloud where the opposition to the bill stemmed from. “Maybe Apple called and they bit the apple,” he said on the floor.

Minister Walker pointed to the supposed danger of home repair during question period on Tuesday when asked about the right to repair bill by MPP Coteau. “You repair your toaster, and at the end of the day, your house burns down—who’s protecting that?” the Minister said.

When reached for comment on whether the Minister or his office was contacted by Apple representatives, press secretary David Wooley said in an emailed statement that “We heard from industry stakeholders about their concerns with the bill,” but noted that the Minister had his own problems with it when it was first introduced.

“The proposed legislation sounds good in theory but is completely unenforceable in practice and threatens consumer choice,” the statement from the Minister read.

Though the right to repair bill is dead in Ontario, Coteau believes that it’s only a matter of time before politicians and the public realize these consumer protections are much-needed.

“There will be a politician somewhere in this country that will present something, and eventually it will stick, and we’ll be able to move forward based on that,” Coteau said.

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02 May 18:29

We got a new eyeglass prescription for $40 at Warby Parker without stepping foot in a doctor's office. Here's what it was like.

by Lydia Ramsey

Warby Parker frames

Warby Parker was one of the first companies to take a direct-to-consumer approach to selling eyeglasses. 

Instead of the traditional path of going to the eye doctor and picking out glasses from the assortment of designer frames lining the walls, Warby Parker's model started out focused on providing frames, often at a much lower price. It made the experience of picking out eyeglasses much more like buying a new pair of shoes.

To date, the company has raised $290 million and has a $1.75 billion valuation, according to PitchBook. 

Warby Parker cofounder and co-CEO Dave Gilboa told Business Insider that when the company got its start in 2010, it would often come across people trying to buy Warby Parker frames using expired prescriptions. 

"We kept hearing that it was a frustrating process to take time off to make an appointment to get a new prescription," Gilboa said. 

Thinking about all that's included in a vision test, the team thought through how it could be done virtually for those who just wanted a quick prescription check. The company started offering virtual prescription check tests in 2017. Warby Parker now offers both a virtual test and in-person exams with eye doctors in some of its 90 stores around the US.

The company is now making a big investment in eye care, both virtually and in-store. 

In essence, Warby Parker is now echoing the model it once said it was trying to disrupt.

"The majority of consumers buy glasses from the same place at the same time as they get an eye exam," Gilboa said. "We historically decoupled and asked consumers to change their behavior."

Hearing from customers is what drove the company to integrate exams into the experience, Gilboa said. 

What it's like to take an online exam

This wasn't my first time using an online prescription checker for my eyeglasses. I'd done it in 2017 after it first came out.

To take the test, I used my phone as a remote and placed my computer screen a few feet in front of me.

Warby Parker eye exam

Warby Parker uses two tests to assess your vision (the Landolt C and a Fan Chart test) and charges $40. The test also informed me that it wasn't meant to replace a comprehensive eye health exam. 

When I called my vision plan to ask about my benefits, I learned that had I gone in to an eye doctor instead, I would have only had a copay of $10. That would've covered a comprehensive eye health exam, not just getting a new prescription. 

The American Optometric Association, which represents optometrists, recommends that people who use eyeglasses or contacts get their eyes checked once a year. The organization says that virtual prescriptions checks aren't a good idea, because people might forgo more comprehensive checkups.

"We're moving in the wrong direction of advancing standards," Sam Pierce, the president of the American Optometric Association told Business Insider. 

The AOA has reported companies to the Federal Trade Commission and Food and Drug Administration, calling on the agencies to take action on some of the online tests available. Eye exams like Warby Parker's are currently registered as class 1 medical devices, which means they're exempt from FDA review. To date, no online eye exam has been cleared by the FDA. 

Getting my new glasses wasn't an entirely online experience

Still, the day after taking Warby Parker's virtual test, I had a renewed prescription and could proceed with ordering my glasses. I'd popped into the store a week earlier and decided my next pair of glasses would be a pair of Percey frames.

I recalled getting a notice in the mail that Warby Parker was now in network with my vision plan, but wasn't seeing it on the site. Instead, I worked with a representative from Warby Parker over the phone to place the order.

While it wasn't quite the virtual, all-through-a-website experience I'd expected, the representative was helpful at explaining how much I'd be on the hook for and what all was covered. In the end, my glasses only cost $25 because of a prescription lens copay required by my vision plan. 

Looking into my Warby Parker account as well (I've bought two other frames in the past), it was cool to see my past orders and prescriptions all stored, like a mini eye health record. 

A few days later, my frames arrived.

Warby Parker shipment

Funnily enough, my next move was to go to a Warby Parker store, again. I popped into the Greene Street location in NYC to get the frames fitted a bit tighter on my face. It gave me the opportunity to nab this selfie. 

New glasses glowup

While it wasn't as virtual of an experience as I anticipated, taking an online eye exam was pretty seamless and took about 15 minutes. With the knowledge of what my vision plan would cover for an in-person eye visit, I'll likely do that next time just to be sure my eyes are still as healthy as they seem to be.  

Join the conversation about this story »

NOW WATCH: What happens if you stop washing your hair for a year

02 May 18:27

Team Collaboration: Integration or Standardization?

by BethSchultz
By Beth Schultz
Enterprise IT execs weigh in on the best approach to take when “tribal fires” flare up around team collaboration tools.
02 May 18:23

Why Facebook is making a big bet on Messenger

by Casey Newton

On the first day of Facebook’s developer conference this week, the company sketched out a vision of its message-centric future. One of the most striking things about this move, from a product perspective, is how it demotes the News Feed. While Mark Zuckerberg says that what he calls “the digital town square” will continue to be important, the product itself will attempt to draw you into virtual living rooms: private groups, events, and messages.

As I noted here yesterday, part of what is driving this change is the fact that users are already voting with their clicks and taps — spending less time in the News Feed than they are in more private spaces. Sharing photos and videos with friends still appears to be quite popular in Instagram and...

Continue reading…

30 Apr 08:24

Energizer’s 18,000mAh phone-battery monster is an Indiegogo flop

by Vlad Savov

The Energizer name figured prominently at Mobile World Congress this year, courtesy of a prototype Android smartphone that was about an inch thick, consisting mostly of a giant battery. The 18,000mAh Energizer Power Max P18K Pop was a preview of something Avenir Telecom, the company licensing the battery brand’s name for use on phones, wanted to mass-produce and bring to the market by this summer. After that successful MWC debut, the P18K Pop turned up on Indiegogo with an early-bird price of $549, a promised delivery window of October 2019, and an optimistic goal of $1.2 million in total funding.

Today, Avenir’s Indiegogo campaign for the Energizer battery-with-a-phone-in-it concluded with a whimper, having accumulated a scant $15,005...

Continue reading…

30 Apr 06:26

World’s Largest Ice Shelf Is Melting 10 Times Faster Than Expected

by Becky Ferreira

A key part of the world’s largest ice shelf is melting 10 times faster than previously estimated, according to a study published Monday in Nature Geoscience.

Solar heating of the oceans, which the study’s authors called a “frequently overlooked process,” was a major factor driving the unexpectedly high melt rate under Antarctica’s Ross Ice Shelf, which extends for hundreds of miles over the Southern Ocean, covering about the same area as France.

During the summer, the Sun warms surface water in the region, which then downwells underneath the shelf and exposes it to higher temperatures.

“The stability of ice shelves is generally thought to be related to their exposure to warm deep ocean water, but we’ve found that solar heated surface water also plays a crucial role in melting ice shelves,” said lead author Craig Stewart, a marine physicist at the National Institute of Water and Atmospheric Research (NIWA) in New Zealand, in a statement.

The Ross Ice Shelf slows the drainage of inland glaciers into the oceans, so its long-term stability is important. If the shelf were to collapse, rapid acceleration of Antarctic glacial melt could cause the global sea level rise to rise by several meters.

Fortunately, scientists don’t think the Ross Ice Shelf is in any immediate danger of collapse or serious erosion. But nonetheless, their study revealed that melt rates at the Ross Sea Polynya, a region located at the northwest edge of the shelf, are an order of magnitude above the shelf-wide average.

To get a sense of the conditions inside this frozen structure, Stewart’s team accumulated four years of observations at various locations on the shelf. The researchers used radar to probe the density of the shelf and traveled hundreds of miles across the ice to retrieve data from disparate locations. They also collected temperature, salinity, and melt rate measurements from a sensor deployed in the ocean under the shelf.

This link between solar heating and ice melt has implications for projecting the future stability of the Ross Ice Shelf, because it shows that the structure is more vulnerable to surface water temperatures than originally thought.

“Climate change is likely to result in less sea ice, and higher surface ocean temperatures in the Ross Sea, suggesting that melt rates in this region will increase in the future,” Stewart said.

Even if the Ross Ice Shelf’s stability isn’t at immediate risk, the new study demonstrates that critical parts of it could become more vulnerable over the coming decades, emphasizing the need to keep tabs on this gigantic frozen terrain.

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29 Apr 13:08

McDonald's app customers are getting their accounts hijacked by hackers who spent as much as $2,000 on enormous orders of Big Macs and nuggets

by Bill Bostock

MyMcD's McDonalds app

  • McDonald's app users are being targeted by hackers who order more than $2,000 worth of meals and leave no trace.
  • The "My McD's" app in Canada can be used to pre-order food and drink for collection, and stores credit card information for payments. 
  • So far in 2019 there have been dozens of reports on Twitter, App Store reviews, and Reddit that the app  is often the target of hackers. 
  • McDonald's says it is "aware" of the reports but is "confident in the security of the app."
  • On some occasions, McDonald's Canada has refused to refund fraudulent transactions and urged users to contact their banks for compensation.
  • Visit Business Insider's homepage for more stories. 

Users of a McDonald's app in Canada are having their accounts commandeered by hackers who are using the accounts to order food for themselves, racking up bills in excess of CAD $2,000.

The scammers appear to quietly access the accounts and then make many regular-sized orders costing around $20 a time. Victims say they didn't notice the money leaving their accounts, sometimes for weeks.

Over several months, users of the My McD's app say they've been scammed and charged for orders they didn't make, and have posted screenshots of the receipts online.

big mac

It is not clear how hackers are accessing people's accounts. McDonald's has said it is confident in the security of the app.

Most recently, Patrick O'Rourke, a technology journalist, was charged for 100 separate meals, totalling $2,000, at a branch in Montreal between April 12-18. 

"McDonald's should at least be sending out a mass email to everyone that has the account [to say], 'Hey, you should reset your password'," he told CBC.

On many occasions, including with O'Rourke, McDonald's Canada has said it would not refund the transactions, and has urged app users to seek compensation from their bank instead.

The number of people who say their accounts have been breached is increasing by the day.

Mcdonalds

In February 2019, a hacker bought $484 of McDonald's products via the account of a woman named Lauren Taylor.

Taylor lives in Halifax, Nova Scotia, but the food was ordered from a restaurant in Quebec, more than 550 miles away. "It's amazing to see how quick someone can just breach your privacy," she told CBC,.

Read more: Leaked documents show that McDonald's is adding international hits to its American menu, including the Spanish Grand McExtreme Bacon Burger and the Dutch Stroopwafel McFlurry

MyMcD's app user Patty Duke from Ontario had $100 worth of McDonald's meals — mainly filets-o-fish — bought with her card through the app in February, she told CTV.

MyMcD's app user Brett O'Donnell was the target of scammers on January 17. He only lost $50, but told CBC that he missed the rogue transactions because receipt emails were landing in his spam inbox.

Mcdonalds Poutine

Ontario resident Brian Coleman told CBC he had $267 worth of McDonald's charged to his credit card from a branch miles away in Montreal.

"I expected them to do the refund because it was their fault," he stressed. "It's their application. If it's not secure, they should take responsibility."

Read more: McDonald's lost a 'David versus Goliath' trademark battle over Big Macs to a small Irish rival called Supermac's

Many others complained to McDonald's online.

McDonald's Canada spokesman Adam Grachnik told Business Insider:

"While we are aware that some isolated incidents involving unauthorized purchases have occurred, we are confident in the security of the app. We do take appropriate measures to keep personal information secure."

"Similar to other apps, we are constantly improving the My McD's App and updating it with enhancements to make the user experience as strong and safe as possible."

 

Join the conversation about this story »

NOW WATCH: The Mars 2020 rover started as a pile of aluminum panels that took over 5,000 hours to assemble. Here's how it was made.

29 Apr 07:05

NICE InContact adds End-to-End AI to CXOne

by Rebekah Carter
Nice InContact CXONE AI

World-leading cloud customer experience platform provider, Nice InContact, recently announced the delivery of new features to their impressive CXone solution. The CXone system combines analytics, omnichannel routing, workforce optimization, artificial intelligence and automation into a single cloud-native platform. The Spring 2019 update comes with multiple AI-enhanced updates for the contact centre, along with a range of CRM integrations.

The new AI functionality for CXone will cover the entire agent and customer experience, including enhanced AI self-service bots, forecasting, and scheduling solutions, and more. CXone will give companies access to a more personalised customer experience strategy, complete with deeper Salesforce and CRM integrations too.

According to the CEO for NICE InContact, Paul Jarman, the updated AI innovations will help businesses to stay one step ahead of their customer expectations in an increasingly competitive environment for customer experience. Organisations of all shapes and sizes will be able to leverage enhanced capabilities across the NICE InContact CXone environment.

End-to-End AI Functionality for Smart Engagement

The end-to-end AI capabilities offered by Nice InContact will give businesses the option to predict and act upon intelligent insights that delight and engage their customers. For instance, some of the updated AI capabilities include:

  • Advanced Chat for CXone: A solution that simplifies the introduction of automation into the AI contact centre for faster, more streamlined service delivery. Integrated chatbots will enable organisations to deploy bots to perform repetitive tasks, though the option to relevant conversations to human agents will be available. Sentiment analysis, natural language processing, language recognition and more will be available too. More than 20 AI-powered chatbot and voice partner integrations are also possible in the CXexchange marketplace
  • Predictive Behaviour Routing with NICE Nexidia: This strategy will connect customers with the most appropriate agents for their personality and behavioural characteristics, to improve discussion outcomes. The PBR solution will improve business results using state-of-the-art algorithms that suggest the best agent for a situation according to average call handle time, customer satisfaction rate, customer effort time and more
  • AI WFM Forecasting: Improve your workforce management forecasting strategy with an AI selection of algorithms for any scenario. Best pick options account for more than 45 patented algorithms, as well as seasonality and trends
  • AI-driven interaction insights and analytics: Drive more intelligent decisions, improve customer satisfaction and more with AI-driven interaction analytics that highlight sources of customer frustration and eliminate unresolved issues. Frustration detection services go beyond negative sentiment to detect what aspects contribute to customer issues

Updated Range of CRM Integrations

The CXone Spring release from NICE InContact also comes with a range of new CRM integrations to support more contextual customer experiences too. For instance, better Salesforce integrations will give Salesforce users more access to useful customer information. There’s also the option to access CXone routing for Salesforce channels, which adds a worldwide carrier-grade channel for voice into the Salesforce environment, alongside an intelligent routing engine. This package will improve customer experiences using skills-based routing strategies that links agents to customer attributes in Salesforce.

Agents can continue to handle their digital channel conversations within a familiar Salesforce interface, and CXone agents will benefit from more satisfactory customer conversations. Additionally, new Salesforce CXone packages will extend the Salesforce lightning service console with integrated quality management, workforce management, and customer feedback apps.

What’s more, a selection of enhanced new pre-built CRM integrations will provide businesses with a wide variety of options for integrating the latest CRM solutions with CXone for a more personalised customer experience and improved agent productivity. Each integration delivers a unified desktop option between real-time interaction handling, and a customer profile from the CRM. Some integration options include SAP, NetSuite, SugarCRM, Zendesk, and Microsoft Dynamics.

 

 

26 Apr 05:27

The Unicorns of UC

by Dominic Kent
UC Unicorns

There’s been an awful lot of commotion in the UC industry of recent times. Zoom launching their IPO. Slack opting for a public listing. Talkdesk achieving a $1bn valuation in the contact centre industry.

Are these figures correct? We won’t know until an investor comes in. It’s likely, however, given the power and experience that goes into valuing a company. So, with such great stories being told in the Unified Comms and contact centre industries, catching yourself a unicorn is now a reality is our little world of phones and call routing.

Timeline and background

Zoom

zoom – logoThe first major story to drop last year was that, according to unnamed sources, investment banking and capital markets giant, Morgan Stanley were reportedly ready to take Zoom public. Referring to Zoom’s most recent round of funding at the time, Zoom was valued at $1bn.

Now, investors that perhaps turned down Zoom years before, will be kicking themselves. Why would they turn down an opportunity in a to-be video conferencing giant? There are two main answers to this.

Microsoft and Cisco.

The shift to Microsoft Teams could not have been foreseen. Slack, who probably pioneered the platform of team messaging, wasn’t around but now boasts 500,000 organisations using it’s meeting and collaboration platform.

Cisco Webex powered the highest number of meeting minutes per month. The all-conquering Webex brand has now introduced Cisco Webex Teams, another Slack competitor. Putting all your money on Zoom definitely didn’t seem a wise choice when you evaluated the video and meeting alternatives.

Zoom is in the geographical hot zone for IPO, is knocking on the door or the biggest collaboration players and is led by a Chief Exec that sold Webex to Cisco for $3.2bn.

Slack

slack logoSlack comes with a similar story. They disrupted the communications market and turned it into a collaboration market. Introducing countless productivity gains through a new way of working, embedding communications and integrating to third party apps, Slack is currently valued at $7bn.

Their decision to be listed direct is questionable. Traditionally, investors could be put off by the lack of information and predictability during this listing. More realistically, they’ll be turned on by Slack’s, well, “slackness.”

Talkdesk

talkdeskThe most recent addition to the unicorn community is Talkdesk. In a world where millennials won’t use a phone for talking and chatbots are taking over customer service, Talkdesk has been valued at $1bn.

By committing to the customer experience of the future, Talkdesk has ensured its proposition is ahead of the game – and comes with the industry’s only 100% uptime SLA. If your contact centre hasn’t been taking over by machines yet, Talkdesk is a great option – hence the valuation.

So, who’s the next UC unicorn?

The future of UC looks like API, automation and intelligence – not necessarily artificial intelligence but intelligence to make things more efficient.

When assessing the industry, there are some big names that you could through to the fore.

RingCentral

Ringcentral new Jan18RingCentral stock price has risen more than 20% over the last few months. That’s big for anybody on the New York Stock Exchange, let alone a communications company.

Usually, when a CEO goes on Mad Money, something big is happening and going to continue. RingCentral CEO, Vlad Schmunis, went on Mad Money and said RingCentral is going to be bigger than Avaya. Stock price rises. Following acquisitions of companies to bolster both their Unified Comms and contact centre portfolios, Glip a few years back and notably Dimelo, RingCentral then announce better than expected 2018 Q4 results. Stock price continues to rise. Attending the RingCentral customer conference last year, the vibe was uber positive. We are RingCentral. You just don’t sign up with anyone else.

I’ve come across some negative comments about RingCentral, sure. Prospects have seen poor reviews in the very small business sector. But, in my experience, these are technophobes whose internet was probably down or phone wasn’t plugged in. Probably.

There has been a shift in RingCentral’s strategy. It’s no longer SMB. In the final quarter of 2018, RingCentral reported enterprise business has grown 99% year on year. That’s what a unicorn in the making looks like.

Five9

five9 logoFive9 CEO, Rowan Trollope, and his team of high-flying former Cisco executives have a big job on their hands. But they’ve made it their job. The significance of Rowan Trollope leaving Cisco for Five9, coupled with the weight of hires through the door since his arrival speak volumes. Five9 is going all in.

The pressure was on and they had to make an instant impact. They did. For the year ending on the 31st of December 2018, Five9 revenue increased by 29% year-over-year, to $257.6 million. Adjusted EBITDA for the year was $46.4 million. For 2019, Five9 says income will be between $298.5 million and $301.5 million. And that’s before they acquire anyone.

With staff like Jonathan Rosenberg, with his deep history in developing SIP, and Rowan Trollope with his passion for customer experience, artificial intelligence and all things futuristic, it feels like it will only take one big buy to transform Five9 into the next Unified Comms unicorn.

Speech recognition, automated transcripts, machine learning with actionable insights are all available today. Whether customers are using these technologies is another question. But what can surely be said, is that with the power behind the Five9 executive team, this is a brand that could force businesses not just to be better but be the best.

 

25 Apr 17:30

Global Warming Is Wiping Out Marine Animals Faster Than Land Dwellers

by Becky Ferreira

Ocean creatures are twice as likely as land animals to lose their habitats due to climate change, according to a paper published Wednesday in Nature.

Marine species may be more vulnerable to extirpations—extinction from a local habitat—in part because they cannot seek refuge from extreme temperatures as easily as land animals, the study suggests.

Led by Malin Pinsky, an ecologist at Rutgers University, the authors calculated the heat tolerance of 318 terrestrial species, including butterflies, spiders, and lizards, and 88 marine animals, such as fish, molluscs, and crustaceans.

All 406 animals were included in the study because they are cold-blooded—they rely on external sources to regulate their body temperatures—and are particularly sensitive to climate shifts.

Pinsky and his colleagues calculated the “thermal safety margin” for each species, a metric that quantifies a range of survivable temperatures. The margin is the difference between the upper heat tolerance of a species and its body temperatures at both the hottest annual conditions it encounters and the coolest accessible “thermal refuge.”

A refuge could be shady forested areas in the case of land animals, or colder deeper waters in the oceans.

The team also projected different climate scenarios for the species’ habitats over the 21st century, to get a sense of the long-term vulnerabilities of each animal.

The results showed that marine species have much narrower thermal safety margins than land animals. Tropical ocean dwellers are particularly susceptible to climate-related extinction, with many already living in temperatures that infringe on their thermal maximums.

“The smaller [thermal safety margins] for marine species suggest that—all else being equal—ongoing warming may already have driven more frequent population extirpation in the ocean,” the authors said in the study.

“We tested for this effect [and] found that extirpations at the warm edges of species’ ranges were twice as common in the ocean (56 percent) as on land (27 percent),” they said.

Terrestrial creatures may fare slightly better, but they are not off the hook. Land animals will be especially at risk if human infrastructure continues to fragment their habitats, which would restrict access to the thermal refuge areas they need to chill out.

There are some limitations to the research, such as the lopsided terrestrial-to-marine ratio in the sample size. But the authors point out the fossil record validates the idea that climate change can cause ocean extinction events by pushing species beyond their thermal safety margins.

At the end of the Permian period, global warming led to a mass die-off of high-latitude marine animals, while the cooling era of the Late Ordovician wiped out scores of equatorial species.

“The palaeobiological record shows that climate change can cause serious local and global marine extinctions, but history need not repeat itself if humanity mitigates the effects of climate change,” the team said.

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25 Apr 17:28

Microsoft Teams PowerShell Module General Availability

by Christopher Bryan

We are excited to announce the general availability of the Microsoft Teams PowerShell module. This PowerShell module, first released in Beta last year, allows you to manage the lifecycle of teams within your organization. As a Global Administrator or Teams Service Administrator, you can identify and manage teams on behalf of your users, and make bulk updates to teams faster – including changing memberships or managing team settings. This new version of our module leverages only 1.0 Graph APIs.

 

Going forward, we will be maintaining both a Preview and Generally Available versions of the Microsoft Teams PowerShell module. This will allow us to deliver new, preview functionality to our customers faster for testing, while ensuring that our Generally Available module continues to leverage only 1.0 APIs.

 

The following cmdlets are supported in our generally available module:

Cmdlet

Description

Connect-MicrosoftTeams

Connects an authenticated account to use for Microsoft Teams environment

Disconnect-MicrosoftTeams

Disconnects from the Microsoft Teams environment

Get-Team

Retrieves teams with particular properties or information

Get-TeamChannel

Gets all the channels for a team

Get-TeamHelp

Provides a list of commands for Microsoft Teams

Get-TeamUser

Returns the users of a specific team

New-Team

Provisions a new Team, or converts a group to a team

New-TeamChannel

Adds a new channel to a team

Add-TeamUser

Adds an owner or member to the team

Remove-Team

Deletes a team

Remove-TeamChannel

Deletes a channel

Remove-TeamUser

Removes an owner or member from a team

Set-Team

Updates properties of a team

Set-TeamChannel

Updates Team channel information

 

Additional Functionality in New Release
In addition to leveraging solely 1.0 APIs, we have made a few improvements to cmdlets in the Generally Available module:

 

Connect-MicrosoftTeams: You can now specify a Teams Government Environment (-TeamsEnvironmentName) that your organization is homed in.

 

Get-Team: We expanded the filter and selection criteria to include properties such as the Visibility or Archived state of the teams so that you can more easily identify teams that may require your attention

Simplified Experience
To improve the discoverability of certain team settings, we consolidated the functionality of the following cmdlets into the Get-Team and Set-Team cmdlets:

 

- Get-TeamFunSettings
- Get-TeamGuestSettings
- Get-TeamMemberSettings
- Get-TeamMessagingSettings
- Set-TeamFunSettings
- Set-TeamGuestSettings
- Set-TeamMemberSettings
- Set-TeamMessagingSettings

 

Note: These beta cmdlets will not be available in future module releases

 

Want to learn more about PowerShell?
Because Teams is built on top of different services, PowerShell controls for Teams are split across several modules. Learn more about PowerShell for Teams (also includes links to the technical docs for individual cmdlets).

 

Let us know what you think!
If you have suggestions on how to make Teams better, please submit your idea via User Voice or vote for existing ideas to help us prioritize the requests. We read every piece of feedback that we receive to make sure that Microsoft Teams meets your needs.
Christopher Bryan, Microsoft Teams

25 Apr 16:26

Slack is bridging email to chat, improving calendar integration and search

by Tom Warren

Slack arrived more than five years ago with the bold attempt to try to kill email in the workplace. It’s 2019, we’re all still sending emails, and Slack may have even made emails stronger. Thankfully, Slack has realized that our email and calendaring solutions are useful and should work more closely with its chat software. We’ve seen this recently with Office 365 integration, and now the company is going a few steps further by bridging email and calendaring directly into Slack.

Slack has built a new bridge between its service and email. If you’ve got someone in your organization who refuses to use Slack or if they’re a new hire who still hasn’t signed into the service, then you’ll still be able to chat with them straight from within...

Continue reading…

25 Apr 16:23

Verizon and T-Mobile agree much of the US won’t see the fast version of 5G

by Sean Hollister

5G is here, but not all 5G is equal — there’s the blazing-fast-but-barely-there millimeter wave 5G which has trouble covering wide areas and penetrating buildings, and the “sub-6GHz” frequency flavor of 5G that can be deployed more easily using existing spectrum.

And now, Verizon and T-Mobile are publicly admitting something that anyone could have predicted: good luck getting the fastest version of 5G unless you live in an urban metropolitan area.

“We all need to remind ourselves this is not a coverage spectrum,” Verizon CEO Hans Vestberg told analysts on the company’s Q1 2019 earnings call on Tuesday — just one day after T-Mobile CTO Neville Ray decried Verizon’s 5G rollout as one that would “never reach rural America.”

“Millimeter...

Continue reading…

25 Apr 16:18

Slack builds 'bridge' for email communication, workflow development

"We'll never try to recreate those original applications at the service level or rebuild all the functionality of those applications inside Slack," said Andy Pflaum, director of product management, interoperability at Slack. 

24 Apr 12:47

The UK will ignore US pressure to ban Huawei from its 5G network, 2 months before Trump's state visit

by Isobel Asher Hamilton

Britain's Prime Minister Theresa May arrives at church, in Sonning, Britain April 21, 2019. REUTERS/Hannah McKay

  • The UK will ban Chinese tech giant Huawei from providing crucial parts of its 5G network, but will allow it to supply "non-core" equipment, according to The Daily Telegraph.
  • Prime Minister Theresa May reportedly gave the order on Tuesday, although other ministers pushed for a complete ban on Huawei kit.
  • Huawei has been in a dogfight with the US over supplying next-generation 5G equipment, as the Trump administration has been lobbying allied countries to freeze Huawei out on security grounds.
  • The prime minister's decision comes two months before President Trump's state visit to the UK and may be a point of contention between the two leaders.
  • Visit Business Insider's homepage for more stories.

Prime Minister Theresa May will allow Chinese tech giant Huawei to supply equipment for the UK's upcoming 5G mobile network but will block it from providing "core" infrastructure, The Daily Telegraph first reported

May reportedly gave the order after a meeting with ministers on the UK's National Security Council, although sources told The Guardian that some of the ministers present had pushed for a comprehensive ban on Huawei equipment.

A government spokesman said it would formally announce the decision on Huawei in due course.

May's reported decision flies in the face of American pressure on allies to bar Huawei equipment completely from their next-generation 5G networks on the grounds the company may enable the Chinese government to spy.

The US has exerted considerable political pressure on its allies to reject Huawei's 5G network equipment, arguing that the Chinese tech company could act as a backdoor through which the Chinese can spy. Secretary of State Mike Pompeo issued a warning to allied countries in February, saying it be "more difficult"  for the US to partner with nations which allowed Huawei kit to be integrated into their networks.

Read more: The Trump administration is warning allies to stay away from a powerful Chinese company — but not everyone's listening

May's decision comes just two months before President Trump's planned state visit to the UK in July, and risks creating political tensions.

Huawei has stolidly opposed the notion that it's a proxy for the Chinese government, with CEO Ren Zhengfei saying in March that he would sooner shut down the company than let it be used for espionage.

Ren Zhengfei Huawei CEO

The UK previously said it would be able to "mitigate" any security risks posed by Huawei's kit, although in February head of GCHQ Jeremy Fleming warned that the UK must be wary of the risks posed by Chinese firms

Speaking to BBC Panorama earlier this month, technical director of GCHQ's National Cyber Security Centre Dr Ian Levy said that his review of Huawei led him to conclude that its security risks were more to do with shoddy engineering than state interference.

Digital Minister Margot James applauded May's decision on Twitter, saying she was right to act on the advice that the UK can minimise the risk.

A government spokesman said: "National Security Council discussions are confidential. Decisions from those meetings are made and announced at the appropriate time through the established processes. The security and resilience of the UK's telecoms networks is of paramount importance.

"As part of our plans to provide world class digital connectivity, including 5G, we have conducted an evidence based review of the supply chain to ensure a diverse and secure supply base, now and into the future. This is a thorough review into a complex area and will report with its conclusions in due course."

Huawei did not immediately respond to a request for comment.

SEE ALSO: Huawei, the Chinese tech giant accused of spying, released quarterly financials for the first time ever in a defiant move

Join the conversation about this story »

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24 Apr 12:46

The Trump administration failed to convince the UK to ditch Huawei and its other allies aren't listening either

by Isobel Asher Hamilton

Trump Ren Zhengfei

  • The Trump administration's campaign to keep Chinese tech giant Huawei out of its allies' 5G networks is having mixed success.
  • The US claims Huawei is used as a backdoor for the Chinese government to spy. Huawei denies this.
  • The US has been lobbying allies to reject Huawei's 5G technology.
  • One major ally, the UK, decided to permit Huawei limited access to its 5G networks. Other allies are also not listening to US lobbying.
  • Visit Business Insider's homepage for more stories.

For over a year the US has been in a political dogfight with Chinese tech giant Huawei over claims the company acts as a proxy for the Chinese government to spy.

Although US officials have long cautioned against the company, tensions heightened in December 2018 when Huawei CFO Meng Wanzhou was arrested in Canada, and subsequently indicted by the US for alleged bank and wire fraud. Meng and Huawei deny any wrongdoing, and the CFO is currently fighting extradition to the US.

Read more: What you need to know about Meng Wanzhou, a Chinese tech founder's daughter whose arrest could set fire to US-China relations

Initially, Huawei struck a conciliatory tone, with CEO Ren Zhengfei (who is also Meng Wanzhou's father) breaking a long press silence to call Donald Trump a "great president." Since then, however, a fight has erupted between the company and the Trump administration, with Huawei denying any claims of spying and accusing the US of orchestrating Meng Wanzhou's arrest for political reasons.

The US has been furiously lobbying its allies to freeze out Huawei's 5G network equipment, citing national security concerns. Secretary of State Mike Pompeo warned allied countries in mid-February 2019 that it would be "more difficult" for the US to partner with countries that didn't distance themselves from Huawei.

President Trump ramped up the pressure yet further in May last year by signing an executive order declaring a national emergency over "threats against information and communications technology and services," a move expected to precede a ban on US businesses buying equipment from Huawei. Since then the company has received three 90-day licenses, so the blacklisting has yet to fully kick in.

Still America continues to lobby against the company, but its efforts have been met with limited success. Here is a run-down of how allies have reacted.

SEE ALSO: A bipartisan group of senators want the Trump administration to deal another blow to Chinese tech giant Huawei

Britain

On January 28 2020 Britain dealt the US a major blow, announcing it would allow Huawei to provide a limited amount of 5G and fixed-line equipment.

The UK Department for Culture, Media, and Sport announced Huawei would be excluded from "core" parts of Britain's network and would only be allowed to make up 35% of its non-core kit.

The Trump administration's initial reaction was surprisingly placid, with Mike Pompeo walking back the US' previous threat that it would sever intelligence relationships with any country that allowed Huawei 5G kit.

Various US senators reacted with anger however. "Allowing Huawei to the build the UK's 5G networks today is like allowing the KGB to build its telephone network during the Cold War," tweeted Senator Tom Cotton.

"By prioritizing costs, the UK is sacrificing national security and inviting the CCP's surveillance state in. I implore our British allies to reverse their decision," tweeted Mitt Romney.

The UK is less convinced than the US that Huawei poses a national security threat, however. The head of Britain's National Cyber Security Centre (NCSC) told reporters in 2019 the UK would be able to "manage the risks" posed by the firm. In advice given to accompany the January 2020 decision NCSC still characterized Huawei as a "high-risk vendor" and criticized the firm's cybersecurity, but once again said the risks were manageable.

Huawei welcomed what it called the British government's "evidence-based" decision, but Johnson faced major pushback from within his own party.

On March 10 a group of Conservative party rebels tried to pass a new bill that would mandate the UK strip Huawei out of all of its telecoms by 2020. The motion failed, but the government only won by a narrow margin of 24 votes.

The debate that surrounded the vote also brought out an uncomfortable truth for the UK — ditching Huawei would mean huge inconvenience. "We would like to get to the point where we won't need to have any high-risk vendors at all," Digital minister Oliver Dowden told the House of Commons, but added that dominant market position made this possible.



Canada

Canada's relationship with the US has been a major factor in its battle with Huawei. In December 2018, Huawei CFO Meng Wanzhou was arrested in Vancouver. The Canadian government approved Meng's extradition in March, prompting rage from China. Meng is suing Canada over her arrest, claiming her rights were violated.

On the issue of 5G however, Canada's stance remains uncertain. Sources told Bloomberg in January that the Canadian government was conducting a security review, and was months away from reaching a decision about whether to restrict or ban Huawei.

China's ambassador to Canada Lu Shaye issued a warning in January, saying he believed there would be "repercussions" if the country froze Huawei out. Just before Trump signed the executive order declaring a national emergency, Canada's Public Safety Minister Ralph Goodale told reporters:

"We obviously pay careful attention to what our allies are saying and doing. Some have expressed views, others have not... We'll take all that into account, but we want to make the very best decision for Canada with respect to the technology and also on national security. Our national security will not be compromised."

Huawei has also went on a PR charm offensive. the New York Times reported in February 2019 that Huawei was trying to woo Canada, becoming a prominent sponsor of the sports show "Hockey Night."

In March 2020, the Trump administration started to exert more pressure on Canada. The US sent a special envoy to press the Canadian government months ahead of its official announcement whether it will allow Huawei to build any part of its 5G.



Germany

Several unnamed German officials told The Wall Street Journal in February 2019 that Germany was leaning towards allowing Huawei to take part in building 5G networks in the country.

Officials told the Journal that the agreement was preliminary, and still had to be approved by the full cabinet and Parliament, which won't happen for several weeks.

The Wall Street Journal then reported in March that the US ambassador had upped the pressure on Germany. In a letter to the country's economics minister, the ambassador warned that if the country allowed Huawei or other Chinese partners to take part in its 5G plans, the US would have to reduce the amount of information it shares with German security forces.

Just days later, Chancellor Angela Merkel said that Germany would set its own security standards for 5G.

 



Japan

Japan effectively banned Huawei, along with fellow Chinese tech company ZTE, from winning any government contracts back December 2018, shortly after CFO Meng Wanzhou was arrested in Canada. The Washington Post reported at the time that Japan's three biggest telecom operators planned to follow suit.



India

A Wall Street Journal report from February 2019 suggested that the US is not having much luck in convincing India to freeze Huawei out.

Read more: The US is having a tough time persuading the world's biggest democracy to ditch Huawei

"Huawei is today at the frontier on 5G and so can't be ignored," an unnamed Indian official told the Journal. The same official added that India would select 5G vendors on its own terms, "not under pressure" from the US.

India is a rapidly expanding online market, and will be a major win for Huawei if it can start selling its 5G kit in the country, and conversely a huge blow to the US.



United Arab Emirates

The United Arab Emirates, a major ally of the US in the Middle East, announced in February 2019 that it would deploy a 5G network built by Huawei, signifying a major setback in America's lobbying efforts.

An unnamed American official told the Wall Street Journal that the US will watch the UAE-Huawei partnership closely.



Poland

After Polish security services arrested a Chinese Huawei employee on allegations of spying in January 2019, both Huawei and the US seem to have stepped up their game in courting the country.

A month later US Vice President Mike Pence praised the country for its commitment to "protecting the telecoms sector from China."

Poland is considering excluding Huawei, and the company has been furiously trying to win back favor, even offering to build a "cybersecurity center" there.



Australia

Australia banned Huawei and ZTE from supplying tech for the country's networks in August 2018. In response, China said Australia was using "various excuses to artificially erect barriers," and called on it to "abandon ideological prejudices and provide a fair competitive environment for Chinese companies."



New Zealand

In November 2018, New Zealand blocked Huawei's 5G technology. Its intelligence agency shot down a proposal from one of the country's biggest telecom carriers Spark to use Huawei equipment in its 5G network, citing "significant security risks."

The following February Huawei reacted by taking out full-page ads in New Zealand newspapers saying "5G without Huawei is like rugby without New Zealand," trying to draw a parallel between its own 5G tech and New Zealand's All Blacks rugby team.

By November 2019 Huawei had managed to wangle its way back in. Spark announced Huawei as one of its preferred 5G vendors alongside Samsung and Nokia, per Nikkei Asian Review.



The European Union

The European Commission released its recommendations to member states on March 26, 2019 regarding the security of 5G networks — and its advice did not include banning Huawei. It recommended that member states conduct their own risk assessments by the end of June 2019.

Commissioner Julian King told reporters that Europe needs to reach its own conclusions about 5G security, "not because anybody else has suggested that we need to do this or because we are reacting to steps taken anywhere else," CNN reported

Huawei praised the Commission's advice, saying it was "objective and proportionate."

However the Commission did not rule Huawei out as a threat entirely. Vice President Andrus Ansip told reporters:

"We have some kind of specific concerns connected with some producers, so everybody knows I'm talking about China and Huawei... Do we have to worry about this, or not? I think we have to be worried about this."